ICICI Bank Complaints & Reviews

Address: Tirupati

Manasa

ICICI Bank customer support has been notified about the posted complaint.

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Today from my account around 39000 unauthorized ecs charges has been debitted without my knowledge.
ICICI has debiited these charges before as well.
But this time amount is very high .

Transactions ID related to: ECSRTNCHG01_011222_SR[protected]GST

Lot of same type of transacations happened from account and debitted around 39000 Rs .

Please refund my money as soon as possible.

Thanks.

Mar 20, 2024

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2024

ICICI Bank Customer Care's response Dear Akramrazaa,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1ad1c) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi i'm Prasad,

₹826.00 rupees has been deducted from my account as (DMC/IN[protected] DP CH GS till DEC-23) on 27-Jan-2024. I have neither subscribed nor used my Demat account till now.

Also I did not get any deduction message alert in my mobile which is registered with mobile banking with ICICI bank

We people are here because of trust towards ICICI bank, I'm your oldest customer. Deducting charges without notifying user is totally unacceptable behavior from ICICI Bank.

Kindly refund my money at ASAP. I don't have the requirement for Demat account and I didn't provide permission or request ICICI bank to activate or renew the account.

My Mobile No: [protected]
Email ID: [protected]@gmail.com

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 30, 2024

Verified Support

Dear Prasad Khatate,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1a4ta) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Charges got deducted with below mentioned description
457.48 got deducted with the description of ecsrtnchgs041223_sr[protected]gst

And 526.50 got deducted with the description of ecsrtnchgs031223_sr[protected]gst

And it's not the first time that the amount got deducted from my account.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 30, 2024

Verified Support

Dear Akshay Kushagra,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1a4t7) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Im sonali saxena ac holder of ICICI Bank unfortunately. Because I never face this type of things form others bank.

I took a phone on emi by Bajaj finance. And attached my ICICI Bank Ac from emi payment. Due to some issues I unable to pay 2 emi payment. But after that I paid all amount in single shot.
By gpay .

On 9 Jan 2024 I credit around 7100 rs in my ICICI Bank. Next day when I saw my ac my ac was zero. It's so furestating. Im still in shocked. Without any info me back deducted. My all money.

I want to request please refund my money back. If you have any changes. You can deducted money of 2 times 590. But how 9 time how...

Please resolve my problem. I attached proof of money deducted by screenshot.

Sonali saxena
Ac no[protected]
[protected]@gmail.com

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2024

ICICI Bank Customer Care's response Dear Sonali,

We are at your service. We have made a note of your contact details. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete your contact details from this post and not share it further on social media, as it is an important personal information.

Regards,
ICICI Bank Customer Service Team

Feb 08, 2024

Updated by Sonali1490 So stupid bank

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K

Koshi Chandila

Feb 7, 2024

Same Fraud With My ICICI BANK Saving Account
15000 Amount Deduction Without My Permission. 590 Debited Multiple Time On My ICICI Bank Account

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Address: Village jamurkha Post kamalpur district chandauli pin code 232106

Mera account se bina bataye mera balance katne ka Champlain hai sir jee app se vinamra nivedan hai ki mera damet account band karne ka kripa kare and mujhe Mera account in mera balance vapas chahiye 826/-

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 30, 2024

Verified Support

Dear Ashutosh Kumar Anrhari,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1a4sq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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On Jan 23 2023, an amount of Rs. 1 lakh was deposited in my ICICI savings account. As soon as the amount was credited, charges of Rs 590 was debited mulitple times, precisely 10 times. The description of the charges is Nach_Ad_Rtn_Chrg Of Bank Icici... with a certain date. There are charges incurred in the mulitple dates of the same month for example, 03rd Nov, 05th Nov etc. ranging from October 2022 to January 2023. I lost Rs. 6000 in a moment, which was deposited for a critical purpose.

I expect the bank to explain me these charges and revert ASAP.

ICICI Bank customer support has been notified about the posted complaint.

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K

krishnam.babbar

from Indore, Madhya Pradesh

Jan 29, 2024

#REFUNDSCAMALERT!!!
#BEAWARE
Immediately after I lodged this complaint, there have been emails and calls from fraudsters with the new method of scam in the name of Consumer Forum and ICICI bank.

Details of scammers:
[protected]@gmail.com, [protected]@gmail.com, [protected]@gmail.com, +91- [protected], +[protected]

They say they're calling from ICICI bank to resolve the complaint in consumer forum. They ask you to write down the following steps and follow on i-mobile app while talking to them on call.
Voucher code- RF20000AZ
PIN- 9897
They ask you to go to Services>Cardless withdrawal> Amount>Voucher code (because amount is numeric they ask you to add only numerical value which is fraud money they take from you).
Upon raising doubts, and asking why they're not communicating on email they insist to do on call and did send a following email later :

Dear Consumer,
As per your complaint your amount is initiated as a refund from the gateway.
Here are the details of your voucher
RFC20000AZ, It is a prepaid voucher you are able to redeem this voucher as a cash into your account and if your amount is in the multiple of 500 then you are able to withdraw your amount as a cash through the ATM.
For batter assistance you can connect with our executive.

Thanks & Regards
Team Support

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[email protected]'s reply, Feb 26, 2024

Bro can you send me the details (email id) of these scammers?
I am having the same problem

ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 30, 2024

Verified Support

Dear Krishnam Babbar,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1a4sh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am closing my demat account and not use but still icici bank charges dp charges.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 30, 2024

Verified Support

Dear Soumen basak,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1a4sf) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: B-27 GALI NO. 1 SHIV VIHAR HASTSAL Dwarka South West Delhi India 110059

The incident is on 22nd Jan 2024.

There were two EMI payments of SIP due on the same day. But I paid manually through the Groww App but they still deducted the balance from my account on the same day.

If I paid on the same day then ideally you should return my payment of Rs. 590 + Rs. 513 for the same.

Please check attached screenshot for the same.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 30, 2024

Verified Support

Dear Grijesh Gupta,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1a4s2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I received an invoice of Rs 590 where particulars are mentioned as NACH_AD_RTN_CHRG_TPSLSIP... and ICICI never responds to any queries. I have the right to know why is this amount deducted. For this money deducted there is no any text message received nor any email received. Kindly refund my deducted money.

ICICI Bank customer support has been notified about the posted complaint.

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K

krishnam.babbar

from Indore, Madhya Pradesh

Jan 23, 2024

Hi!
did you receive the explanation. My account is also debited with the same charges multiple times.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 30, 2024

Verified Support

Dear Nikhil_Malavade,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a1a4rq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Details of payment:
Payment to icici - eazypay
Pay for
Fees payment done by Paytm Payments Bank account.( 500/-rs.)
Payment Method: UPI
UPI Reference number[protected]
Date: 06/12/2023

Sir, my issue is regarding to failure of payment. On Date- 06/12/2023, time- 03:34 pm, my account balance is deducted while making a payment for Delhi university Marksheet claim request, School of Open Learning, North Campus of Rs. 500 through eazypay - icici gateway.
The thing is, I haven't received any service for the payment I made. I contacted my bank for chargeback request but it got declined by the merchant on 02/01/2024.
Now, I need help with this issue I'm facing, I want either my marksheet or my money back. I hope you understand my concern. Thank You.

ICICI Bank customer support has been notified about the posted complaint.

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I have seen that from my account continuously deducting POSDEC charges. It's deducted 29.50 from my account 7times (13th multiple times) on JAN 2024. I am very disappointed for this charges. Take an action immediately before/after deduction of amount not receiving any standard message from ICICI bank.
This is totally i agreed as looting amount from customers.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 27, 2024

Verified Support

Dear NARENDRA VUTUKURI,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a19t1q) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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A unknown or fraud transaction occurred in my account 2 times.
Please check.
And it's happening multiple times

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 27, 2024

Verified Support

Dear Rajendra Narayan Lenka,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a19syj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Ichalkaranji

Hello, my account is debited by Rs. 532.13 and the transaction description is as ECSRTNCHGS041223
I don't know what is this about. This has been debited without my knowledge. Bank has not sent any SMS, call or email regarding this.
The transaction takes place on 16 Jan, 2024.

Please look into this and resolve this issue and credit my amount.

Thank you.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 27, 2024

Verified Support

Dear Simran Momin,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a19sy7) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi Team,

Account Number:[protected]
Transaction Date: 18 JAN 2024
Transaction ID: S71186540

I am ICICI account holder, 18 JAN '24 month my account got deducted as "CashTxnChgs-Branch- DEC23+GST" charges without my knowledge.

JAN 18 - 810.75

I want you to refund the amount.
Without customer knowledge debiting the money is showing the cheap behavior. And charges have been already deducted from my account in last month. You are charging SMS alert, but not receiving messages for this kind of scam. If you don't resolve this. I will go to your higher authority people and escalate about it.

I didn't receive any message or alert from ICICI. When I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer and debited the money. I am really worried about this deduction.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 27, 2024

Verified Support

Dear Madhu011,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a19sxl) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hello sir,
I am using Amazon pay ICICI credit card. I have paid credit bill amount Rs. 10000 via Amazon Pay UPI date of 21 December 2023. Order ID:[protected]. This payment decline 29th December 2023 after successful payment. Amount also return to bank 29th December. But Credit card bill not credited to card. Amazon due date is 24th December 2023.
I have paid credit card bill payment after cancelation my payment Rs. 10000 on date
[protected]. But ICICI bank charges interest Amount Rs. 7434.31 and IGST CI amount Rs. 1338.18. Total charges of ICICI bank 8772. I am totally disappointed 😞. I am paid credit card bill before the due date but ICICI bank charges interest Amount.
I pay off my entire amount every month. There no late payments past date. Please waive the Interest Charges fee Rs. 8772. Kidney revises the charges. I also attached payment details image for your reference.
ICICI credit card Number: [protected].

Thanks you

Feb 22, 2024

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 22, 2024

ICICI Bank Customer Care's response Dear John Jebadurai,

We are at your service. We have made a note of your card number. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete the card number from this post and not share it further on social media, as it is an important personal information.

Regards,
ICICI Bank Customer Service Team

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Address: shalimar bagh

4500 amount deduct from my account today
19/01/2024 19/01/2024 ECSRTNCHGS160621_SR[protected]GST 590.00 3, 931.00
5 19/01/2024 19/01/2024 NACH_AD_RTN_CHRG~Of Bnk BFLf~09JUN2
1~91dee29~4010C 590.00 3, 341.00
6 19/01/2024 19/01/2024 NACH_AD_RTN_CHRG~Of Bnk BFLf~02JUN2
1~6e20ff0~4010C 590.00 2, 751.00
7 19/01/2024 19/01/2024 NACH_AD_RTN_CHRG~Of Bnk BFLf~03MAY2
1~debb928~4010C 590.00 2, 161.00
8 19/01/2024 19/01/2024 ECSRTNCHGS050521_SR[protected]GST 590.00 1, 571.00
9 19/01/2024 19/01/2024 NACH_AD_RTN_CHRG~Of Bnk BFLf~03APR2
1~f9057ce~4010C 590.00 981.00
10 19/01/2024 19/01/2024 ECSRTNCHGS300621_SR[protected]GST 590.00 391.0

ICICI Bank customer support has been notified about the posted complaint.

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C

[email protected]

from Delhi, Delhi

Jan 23, 2024

Solution kab mile ga ye log to kuch bhi batane lag jate kisi ka Paisa eak baar kat gya to vapis nahi karte sab bank apni manmarji kar rahe hai

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 27, 2024

Verified Support

Dear Charan,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a19ssi) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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My account has been frozen[protected] without any intimation. I have reached to the nearest bank branch (Rukmini gaon branch ICICI Bank) with my id and shared all the details regarding my daily routine online transactions. They were not able to provide a satisfactory response and were unable to unfreeze the account. I had to submit an application mentioning my salary account details as well (axis bank) along with my office address; however, i failed to understand why in the first place it is frozen. Even after submitting the application; they were unable to tell me when it will be unfrozen.

ICICI Bank customer support has been notified about the posted complaint.

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Website: www.icicibank.com

My name is Sourav. Yesterday i was unable to use my account and today i received an email Status of your SR[protected], Dear Customer, As a precautionary measure, Acct[protected] has been frozen temporarily to prevent misuse. Pls visit branch and submit recent trxn dtls. Since yesterday i was unable to do any transaction with my account.
Immediately called the customer care and asked them to unfreeze the account but they asked me...

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I am getting so many calls to take credit card rather I told so many times as not interested to take the credit card. Even they are speaking arrogant regarding it.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 22, 2024

Verified Support

Dear Naresh Kumar Koppala,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a19ml0) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Complaints & Reviews

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ICICI Bank reviews & complaints page 13

Deducted money

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Unauthorized amount debited from my account

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ICICI Bank DMP Unauthorized Charges

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Service Charge

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Nach RTN charge deducted from my ac

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Mera account se bina bataye mera balance katne ka Champlain

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Nach_Ad_Rtn Charges

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Dp charges for icici

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ICICI Bank ICICI Bank ecsrtnchg debit of Rs: 590 & Rs. 513

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Money deducted from my account I.e. Rs. 590 for unknown transaction without any intimation.

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Payment made, service not received.

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Posdec charges continously deducted from account

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Fraud money deduction

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Ecsrtnchgs 041223

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ICICI Bank Cashtxnchgs-branch-JAN 18 money deduction

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Waive off Charges of interest Amazon pay Icici credit card

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Amount deduct from my account

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Savings account frozen

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Savings account frozen without prior intimation.

Reg. Phone calls about credit card issuance.

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