Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
Resolved
14308
Unresolved
9463
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 13

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rajendra Narayan Lenka
Jan 20, 2024
Jan 27, 2024
This thread was updated on Jan 27, 2024
Report
Copy

A unknown or fraud transaction occurred in my account 2 times.
Please check.
And it's happening multiple times
ICICI Bank customer support has been notified about the posted complaint.
Dear Rajendra Narayan Lenka,

We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a19syj) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Simran Momin
    Jan 19, 2024
    Jan 27, 2024
    This thread was updated on Jan 27, 2024
    Report
    Copy

    Address: Ichalkaranji

    Hello, my account is debited by Rs. 532.13 and the transaction description is as ECSRTNCHGS041223
    I don't know what is this about. This has been debited without my knowledge. Bank has not sent any SMS, call or email regarding this.
    The transaction takes place on 16 Jan, 2024.

    Please look into this and resolve this issue and credit my amount.

    Thank you.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Simran Momin,

    We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a19sy7) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Madhu011
      Jan 19, 2024
      Jan 27, 2024
      This thread was updated on Jan 27, 2024
      Report
      Copy

      ICICI Bank Cashtxnchgs-branch-JAN 18 money deduction

      Hi Team,

      Account Number:[protected]
      Transaction Date: 18 JAN 2024
      Transaction ID: S71186540

      I am ICICI account holder, 18 JAN '24 month my account got deducted as "CashTxnChgs-Branch- DEC23+GST" charges without my knowledge.

      JAN 18 - 810.75

      I want you to refund the amount.
      Without customer knowledge debiting the money is showing the cheap behavior. And charges...
      Helpful
      1 other people found this review helpful
      1 found this helpful
      1 Comment
      Report
      Copy
      J
      John Jebadurai
      from Chennai, Tamil Nadu
      Jan 19, 2024
      Jan 22, 2024
      This thread was updated on Jan 22, 2024
      Resolved
      Report
      Copy
      Resolved

      Hello sir,
      I am using Amazon pay ICICI credit card. I have paid credit bill amount Rs. 10000 via Amazon Pay UPI date of 21 December 2023. Order ID:[protected]. This payment decline 29th December 2023 after successful payment. Amount also return to bank 29th December. But Credit card bill not credited to card. Amazon due date is 24th December 2023.
      I have paid credit card bill payment after cancelation my payment Rs. 10000 on date
      [protected]. But ICICI bank charges interest Amount Rs. 7434.31 and IGST CI amount Rs. 1338.18. Total charges of ICICI bank 8772. I am totally disappointed 😞. I am paid credit card bill before the due date but ICICI bank charges interest Amount.
      I pay off my entire amount every month. There no late payments past date. Please waive the Interest Charges fee Rs. 8772. Kidney revises the charges. I also attached payment details image for your reference.
      ICICI credit card Number: [protected].

      Thanks you
      Feb 22, 2024
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 22, 2024
      ICICI Bank Customer Care's response
      Dear John Jebadurai,

      We are at your service. We have made a note of your card number. Our official will get in touch with you at the earliest to help resolve your concern. Further, we urge you to immediately delete the card number from this post and not share it further on social media, as it is an important personal information.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        C
        from Delhi, Delhi
        Jan 19, 2024
        Jan 27, 2024
        This thread was updated on Jan 27, 2024
        Report
        Copy

        Address: shalimar bagh

        4500 amount deduct from my account today
        19/01/2024 19/01/2024 ECSRTNCHGS160621_SR[protected]GST 590.00 3, 931.00
        5 19/01/2024 19/01/2024 NACH_AD_RTN_CHRG~Of Bnk BFLf~09JUN2
        1~91dee29~4010C 590.00 3, 341.00
        6 19/01/2024 19/01/2024 NACH_AD_RTN_CHRG~Of Bnk BFLf~02JUN2
        1~6e20ff0~4010C 590.00 2, 751.00
        7 19/01/2024 19/01/2024 NACH_AD_RTN_CHRG~Of Bnk BFLf~03MAY2
        1~debb928~4010C 590.00 2, 161.00
        8 19/01/2024 19/01/2024 ECSRTNCHGS050521_SR[protected]GST 590.00 1, 571.00
        9 19/01/2024 19/01/2024 NACH_AD_RTN_CHRG~Of Bnk BFLf~03APR2
        1~f9057ce~4010C 590.00 981.00
        10 19/01/2024 19/01/2024 ECSRTNCHGS300621_SR[protected]GST 590.00 391.0
        ICICI Bank customer support has been notified about the posted complaint.
        Solution kab mile ga ye log to kuch bhi batane lag jate kisi ka Paisa eak baar kat gya to vapis nahi karte sab bank apni manmarji kar rahe hai
        Dear Charan,

        We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a19ssi) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Helpful
        1 other people found this review helpful
        1 found this helpful
        2 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          SouravNeogi
          from Kuju, Jharkhand
          Jan 18, 2024
          Report
          Copy

          My account has been frozen[protected] without any intimation. I have reached to the nearest bank branch (Rukmini gaon branch ICICI Bank) with my id and shared all the details regarding my daily routine online transactions. They were not able to provide a satisfactory response and were unable to unfreeze the account. I had to submit an application mentioning my salary account details as well (axis bank) along with my office address; however, i failed to understand why in the first place it is frozen. Even after submitting the application; they were unable to tell me when it will be unfrozen.
          ICICI Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            SouravNeogi
            from Kuju, Jharkhand
            Jan 18, 2024
            Jan 19, 2024
            This thread was updated on Jan 19, 2024
            Report
            Copy

            Savings account frozen without prior intimation.

            Website: www.icicibank.com

            My name is Sourav. Yesterday i was unable to use my account and today i received an email Status of your SR[protected], Dear Customer, As a precautionary measure, Acct[protected] has been frozen temporarily to prevent misuse. Pls visit branch and submit recent trxn dtls. Since yesterday i was unable to do any transaction with my account.
            Immediately called the customer care and asked them to unfreeze the account but they asked me...
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy
            N
            Naresh Kumar Koppala @
            from Visakhapatnam, Andhra Pradesh
            Jan 17, 2024
            Jan 22, 2024
            This thread was updated on Jan 22, 2024
            Report
            Copy

            I am getting so many calls to take credit card rather I told so many times as not interested to take the credit card. Even they are speaking arrogant regarding it.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Naresh Kumar Koppala,

            We are at your service. We request you to email your concern along with your contact details to [protected]@icicibank.com. Please mention the UID (a19ml0) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              nakul07
              from Faridabad, Haryana
              Jan 17, 2024
              Jan 19, 2024
              This thread was updated on Jan 19, 2024
              Report
              Copy

              Multiple transaction with deduction of amount by name of ecsrtnchg

              Hi icici team
              Today i have transferred 3500rs amount in my icici bank account for paying my emi of app based loan provider navi. But after creation of my account suddenly some deduction makes from the bank with name ecsrtnchg... And multiple transactions with amount of 590, 585.67. I already paid my every emi before due date but i have no idea that auto debit is activated and not informed by bank also that i have penalized by some...
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy
              H
              Hemaraja1
              Jan 17, 2024
              Jan 22, 2024
              This thread was updated on Jan 22, 2024
              Report
              Copy

              Address: 12640 Misty place

              This is the latest letter i have sent. I need to make investment and unable to do so

              Good Morning,
              I have loaded the documents three times and I do not know what is the problem. I am trying to call the number that was given to me by your customer service[protected] and I am unable to connect with someone. When I call[protected], it appears that is a call center and they tell me to call the above number. Can someone please call me to guide me? This issue has been pending for years and I want this resolved as I wanted to trade and am unable to do so. It is very difficult and frustrating to work with the timings as I am in the USA. My brothers are in India and are requesting me to transfer the shares and account to another bank but I wanted to keep this account open due to sentimental reasons.
              I am sure you would want to get more investments and hence please contact me ASAP My number is[protected] on Whatsapp) Your immediate attention will be greatly appreciated.
              Thanks
              Hema Raja
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Hema Raja,

              We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a19mey) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                J
                jasrishi22
                from Mohali, Punjab
                Jan 16, 2024
                Jan 22, 2024
                This thread was updated on Jan 22, 2024
                Report
                Copy

                Good day,

                Please see attached bond certificate. This bond was not redeemed at the time of maturity.
                Please assist in redemption of this bond.

                Thanks,
                Jaswinder Singh,
                [protected]@wealthverse.in
                PH: [protected]
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Jasrishi,

                We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a19luk) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  maitrikvora21
                  from Mumbai, Maharashtra
                  Jan 16, 2024
                  Report
                  Copy

                  Relieving Letter not given even after acceptance since four months

                  Address: ICICI towers BKC

                  I Maitrik Vora employee number 90029267, I had resigned from my post on 13th September 2023, due to mental torture from immediate manager Jagruti Parkar(Malad Liberty Branch), I had complained to her boss Brijesh Dubey(Regional Head) many times about branch change but to vain, finally I had to resign forcefully. I had served one month notice and They had deliberately deducted my salary into negative dues for that particular month. HR Head...
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy
                  M
                  maitrikvora21
                  from Mumbai, Maharashtra
                  Jan 16, 2024
                  Report
                  Copy

                  Relieving Letter not issued even after acceptance since 4 months

                  Address: Icici bank BKC ICICI towers

                  I Maitrik Vora employee number 90029267, I had resigned from my post on 13th September 2023, due to mental torture from immediate manager Jagruti Parkar(Malad Liberty Branch), I had complained to her boss Brijesh Dubey(Regional Head) many times about branch change but to vain, finally I had to resign forcefully. I had served one month notice and They had deliberately deducted my salary into negative dues for that particular month. HR Head...
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy
                  M
                  meluri vanditha
                  Jan 12, 2024
                  Jan 22, 2024
                  This thread was updated on Jan 22, 2024
                  Report
                  Copy

                  Hi I have a credit card with ICICI bank, card num [protected], name Meluri Vanditha. Recently i lost my job and I have incurred huge losses in my business and i am on the verge of closing down the same. I am single parent and I need banks help to make the payment towards my credit card. I want to pay off my complete balance on my card, but in the recent past there has been huge charges that has been incurred on my card, I would request you to consider those charges and possibly remove all the charges in the recent time so that i can pay off my card. This would be of great help if this is done. Also please tell me the final amount to be paid so that I can clear the payment at the earliest.

                  Waiting for the reply.
                  Regards
                  Vanditha M
                  [protected]
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Meluri Vanditha,

                  We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a19ltm) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Shashank M Bharadwaj
                    from Mysore, Karnataka
                    Jan 10, 2024
                    Jan 12, 2024
                    This thread was updated on Jan 12, 2024
                    Report
                    Copy

                    Address: #62 5th cross vijayanagar railway layout

                    Without my concern money has been deducted by my icici primary branch...
                    Atleast warning should have been given..
                    But this is horrible..
                    Kindly check my complaint...
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Shashank M Bharadwa,

                    We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a196yh) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      David joshiva
                      from Tirunelveli, Tamil Nadu
                      Jan 10, 2024
                      Jan 12, 2024
                      This thread was updated on Jan 12, 2024
                      Report
                      Copy

                      Address: Chennai

                      They debit around 3910 rupees yesterday as Nach ad rtn chrg inge not as check bounce on covid time 2020 this happens second continues time this year debited like this evenafter paying that emi correctly to refund my money.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear David Joshiva,

                      We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a196yb) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        U
                        Uma Bala Subrahmanyam Pulivarthi
                        Jan 9, 2024
                        Jan 12, 2024
                        This thread was updated on Jan 12, 2024
                        Report
                        Copy

                        Later, I have moved to United States for higher studies. I didn't get any email notice or call if this account has changed to SAVINGS Account.

                        After long time, I recently came back to India and when I load my account, It went to ZERO all of a sudden deducting multiple transactions like, "NACH_AD_RTN_CHRG~Of Bnk BFLf~02MAR2
                        3~cffbc5d~400CD", "NACH_AD_RTN_CHRG~Of Bnk BFLf~02SEP2
                        3~386ba8e~400CD", "NACH_AD_RTN_CHRG~Of Bnk BFLf~04JUL2
                        3~f12aa36~400CD" and so on...

                        I need an immediate refund on all these transactions. And also need a written explanation behind these deductions.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Uma Bala Subrahmanyam Pulivarthi,

                        We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a196y4) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          P
                          PankajNailwal
                          Jan 4, 2024
                          Jan 12, 2024
                          This thread was updated on Jan 12, 2024
                          Report
                          Copy

                          Address: delhi

                          Dear team,

                          I'm raising complaint against a recovery agent and icici bank manager namely Sheetal Jadhav, rohini Im using icici credit card due to some financial issue I'm not able to pay any amount, now
                          his agent and himself visiting my home place and my office threatening my landlord family members also sending me threat mails,

                          What to do ?
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Pankaj Nailwal,

                          We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a196xw) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            ranimoo
                            from Chennai, Tamil Nadu
                            Jan 3, 2024
                            Jan 12, 2024
                            This thread was updated on Jan 12, 2024
                            Report
                            Copy

                            Address: No. 1 SECOND MAIN ROAD, KRISHNA NAGAR, CHROMPET, CHENNAI 600 044

                            I got icici tax saving bond 112000-tsv/sl.no.[protected]/41823/dist.nos[protected]. Please guide how to encash this.

                            R. Krishnamoorthy
                            [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Ranimoo,

                            We are here to help you. We request you to email us your concern along with your contact details at [protected]@icicibank.com. Please mention the UID (a196xl) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              R
                              ranimoo
                              from Chennai, Tamil Nadu
                              Jan 3, 2024
                              Report
                              Copy

                              Address: No. 1 SECOND MAIN ROAD, KRISHNA NAGAR, CHROMPET, CHENNAI 600 044

                              I purchased ICICI tax saving bond 112001-TSB - No. 01881-32B/68269. /Dist.Nos.[protected]. I want to know how to redeem it to get encashment and cash.

                              R. Krishnamoorthy
                              [protected]
                              mail id... [protected]@gmail.com
                              ICICI Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit