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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 13

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I have just checked my account details and ₹1899 has been deducted from my account in the name of

PPL/WPP_SR[Protected]_ Renewal of policy
On 2nd August 2022

I have never signed up for any such policy, I don't even know the name of this policy and this is a large amount of money. I'm unemployed and as you would see in the statement attached, my balance is in few hundred because of this unauthorized...
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Aayush Jain Basoda
Aug 4, 2022
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Amazon Pay Credit Card Reward Points not Credited

Hi Concerned Team,

I did some shopping for me and my relatives during last sale through my amazon icici Bank credit card since the reward system is quite lucrative considering 5% discount on whatever spending from amazon as a prime member but instead they put the spending under suspicious transaction which is not the case as it was for my relatives. Now in the same context around 8500 reward points are on hold for being a...
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Pravich
Aug 3, 2022
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EPFO bank KYC pending for a month

I have updated my EPFO BANK KYC on 9th July 2022 ans it's still showing as Verification under process generally it'll take 3-5 working days to get it verified but i don't know why it's taking more than a month to verify from ICICI bank side. And I tried contacting ICICI customer service but it's actually no use.. Because I was not sure whether they are really working or not.. Couldn't even reach them.....
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kshanmu82
from Chennai, Tamil Nadu
Aug 1, 2022
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ICICI Bank Fraud Amount deducted-CMS/001028217621/ADTPSLSIPG__00000016003

Address: 11/6, Jacob Street, Puzhuthivakkam

30th Jul'22 & 1st Aug'22 amount(5000+5000=10000) got deducted from my Saving account as
Ref : CMS/[protected]/ADTPSLSIPG__[protected]without my knowledge. please refund my account. already checked my NACH details nothing in my account as name of Dreamplug Technologies. Please refund my amount....
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msuman2905
from Mumbai, Maharashtra
Jul 30, 2022
Feb 28, 2024
This thread was updated on Feb 28, 2024
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UPI transactions are blocked for security reasons

I'm unable to send/receive money thru upi in phonepe, gpay, Paytm and on imobile app as well. I reached out to customer care and they say nothing wrong with upi on my account. I reached out to my bank manager, relationship manager as well but no use.

It says for security reasons UPI transactions are blocked on this account. Please contact the bank.

My registered mobile number is [protected]...
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chetan.ck
from LUCKNOW, Uttar Pradesh
Jul 28, 2022
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Icici bank (DMC/IN30302891621683 DP CHGS TILL J UN-22) charges

Address: 2la place, Shahnajaf road hazratganj, Lucknow

I am CHETAN. 826.00 Rupees has been deducted from my account as[[protected]] DP CHGS TILL JUN-22) DP charges on

26/07/2022. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction

message to my mobile. I need justice and my money back immediately.My Account Number is[[protected]]....
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J
jithinsshanavas
from Kozhikode, Kerala
Jul 28, 2022
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Unable to generate ICICI internet banking password

Address: Kozhikode

I recently opened a salary account in ICICI as per my corporate request and received all the kit for the same. I have registered my mobile number with the account by visiting the nearest ICICI ATM too. But I was unable to generate the password for the received userid or Account number online and system throws an error message stating "Mobile number is not registered with the account please visit nearest branch/ATM". I have done this couple...
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I am Tanmay Arora. Amount of Rs.826 is debited by ICICI bank on 27/07/2022 without sms alert or email alert. The transaction mark was DMC/IN(demat acc no.) DP CHGS TILL JUN 2022.The demat account mentioned in the transaction mark belongs to my ICICI direct account.
I have never been charged for just operating my demat account with ICICI direct. I would like to know what are these charges? If these charges are new fees there was no...
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Premkumar Rajendran
Jul 27, 2022
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Transaction Failed because of payment gateway, but I'm paying the price

I made an imps transaction on[protected], once after entering OTP upon submitting the transaction failed but the amount was debited.
It has transferred in at most emergencies and lives were dependent on it and the amount is also huge I can't afford to send it again.

There were no clear options to find failed transactions and I could only see the transaction in the e-statement and not in the completed transaction.br...
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Richa87
Jul 22, 2022
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Preclosure of Car loan

Hello,
I want to pre close my car loan which i took in 2019. I have been shifted to UAE and opened NRE & NRO account with ICICI only. I am requesting them for auto loan foreclosure but not getting any response. Last month I had visited India and I was told that you need to visit Bangalore branch for this pre closure. I sent an email to customer care to make the arrangement to close the loan by visiting the branch in UAE but no one...
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akila dhandapani
Jul 21, 2022
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Epfo kyc pending from long time.

I have updated my ifsc details in epfo portal for kyc activation.
It shows verification under process from a long time. It's delaying my pf claim process.

Why it's not getting verified. Please look into it and assist on completing the kyc verification...
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JITHESH GOPI E
Jul 21, 2022
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OTP not receiving ICICI Amazon pay credit card

I tried several times to get otp while by ordering on amazon and it requires to enter my otp password but i am not not getting any otp from icici bank, very bad, then i jumped to another bank to complete my transaction. I want to say that this is not the first time i am facing kind of problem from icici bank, i am not getting online transaction details over phone via sms service.
And I filed complaint in customer care 2 times still...
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Nikhil Mourya
Jul 19, 2022
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KYC verification pending - EPFO

Dear ICICI team,

My account details are correct what i have send in my trial mail,

I have seeded my ICICI Bank account details on the EPFO website on 19th june 2022 and its still pending for verification from Bank's end.
I have already written an email to ICICI customer service and haven't got a proper response regarding the same.
I tried to visit the branch but no one at the branch seems to...
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Dekketi G C Vikram Reddy
Jul 19, 2022
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Issues regarding Prepaid Gift Cards

I received 5 gift cards worth 10, 000 each, a total amount of 50, 000.
Due to the lockdown, I couldn't be able to get access to my gift cards, now when I claimed my gift cards for purchase, out of the 5 cards received only one card was working remaining 4 cards are not working, remaining 4 cards are not working, and was showing "error from auth processinvalid card status" this error message while logging in in the self-care portal,...
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Sured4321
from Nagpur Urban, Maharashtra
Jul 17, 2022
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Amazon pay reward points are on hold

Address: Nagpur

Hi Concerned Team,

I did some shopping for my relatives during last sale through my amazon icici Bank credit card since the reward system is quite lucrative considering 5% discount on whatever spending from amazon as a prime member but instead they put the spending under suspicious transaction which is not the case as it was for my relatives. Now in the same context around 7216 reward points are on hold for being a loyal...
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Krapangi
Jul 17, 2022
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Eazypay-Transaction failed but money deducted

Details of payment:
Payment to icici - eazypay
Pay for
Fees payment done by PhonePe Sbi account.( 510/-rs.)
Transaction id : [protected]
Reference number - [protected]_[protected]
Date: 17/07/2022

Sir, my issue is regarding to failure of payment. This Sunday(Date- 17/07/2022, time- 01:05 pm) my account balance is deducted while making a payment for Delhi university STUDENT_EXAM_FEE_2022_JANUARY,...
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It is with utmost disappointment that I have to say, my savings account has been disabled without any prior notice. Customer care is not receiving my call. I don't have any Relationship Manager assigned to me. This is such a helpless feeling. Such a pathetic and poor service I have never seen. I am one of the premier customers of ICICI using banking from the past 6 years.

Kindly activate my savings account as soon as possible.br...
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Siddhi Golatkar
Jul 15, 2022
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Grid Authentication Disabled for ICICI bank

Address: Bkc, Mumbai

ICICI Bank — Grid Authentication Disabled even when i entered the grid values correctly....
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from Shimoga, Karnataka
Jul 14, 2022
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ICICI Fastag Scam

I have ordered ICICI Fastag for two of my commercial vehicles on 9th December, 2021 on their website. I was allowed to select the model and I made payment of Rs.499.12/- for each tag making a total of Rs.998.24/-.

When I did not receive the tag even after 15 days I called customer care and they said that we can't order fastag for commercial vehicles online and that they will close the account and refund the amount within 15...
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Ram_Na
Jul 7, 2022
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Credit card transaction- Amount withheld due to security reasons

I tried to book flight through Air India for an international travel on Aug 8th 2022 for an amount of 236463, but i couldn’t book the ticket and received a message that the amount was withheld due to security reasons and to call customer care.

I have been trying to call customer care but no number is operational.

Please treat this as an urgent request and do needful.

Kindly confirm if the transaction...
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