ICICI Bank Complaints & Reviews

Sir/Madam,

I am Ahmed Abbas Naeimabadi. Holding a saving account of ICICI bank in at Erandwane Branch, Dist-Pune (Maharashtra). I lost Rs. 70000/- from my account on 12-Nov-2010 at 12.55 PM. Now I would like to tell you how I lost my amount without my knowledge. Before that I have received a call from a person who introduced me as ICICI banks customer care executive, his mobile number is [protected] at around 12.50 PM on 12-Nov-2010. He told me that, we are updating & integrating new system for internet as well as mobile banking and for that we need URN number which they will send SMS soon. After this discussion I had received SMS from TM-ICICIBNK with URN number at 12.53 PM on 12-Nov-2010. After receiving SMS again received call from same number as mentioned above at around 12.54 PM to know that URN number. And at 12.55 PM I have got one more SMS that “Rs. 70000/- (Seventy Thousand Rupees) drown from my account”. My account money i.e, Rs. 70000/- have transferred to that unknown persons account by himself. Bank address from where the that unknown person drawn the amount & his Transaction ID is
Bill*[protected]*ICICI*NS.



Now please verify the above given information and kindly take an immediate action. I shell be very thankful for that.

with Respected,
Ahmed Naeimabadi
[protected]

ICICI calles on my hone phone number for some kind of Lone Amt. I'm not related to ICICI in any possible way. I dont have any loan, bank A/c or any thing with ICICI. After informing or answering phone calls and even after providing all information they are still doing this. They are now stared using foul language with my mother, sister and wife. But when I talk on the phone they simply disconnect the call. Dont know what to do. They done give the reason or intention of the call. Called ICICI customer care number and info about the same. Sent email to Sr. Manager Bangalore (as info by CS Team Leader), I still reciv this types of calls. From ICIC web site; Complaint email link is not working and their Complaint phone number i.e.[protected] which connects to some voice mail which says "Do not call on this number as this is not ICICI number. And we are monitoring your call".
Pls. help,
Reg.
Jayesh M. Narvekar
[protected]

Hi ICICIDIRECT ,

This is to inform you that I am customer with your broking firm from the past 6 years. I would like to mention that I am highly unsatisfied with you service. Inspite of paying a high brokerage or almost 1% for buying and selling in equities, the service that you provide is shameful, shabby and very absurd

I want to tell you that I have lost a lot of money because of the call delay at your call center 28307777 today and would like to remind you that this is not the first time. Before this I had lost money in F&O because of your server/database problem.

Bear in mind that you need to take responsibility for all such cases and you cannot go scott-free. You need to provide better facilities if you want to remain in the broking industry. I have made up my mind to discontinue your horrible and worst service

Thanks for all the trouble

I am Appalled by the issue with ICICI BANK web site for requesting Demand Draft.

I have sent a similar complaint using my Internet banking site and there is no reply from account manager.

It’s not that I have not used this feature (Demand Draft Request Form) before from ICICI BANK’s web site. But this time I am having same issue for almost 15 days with more than 20 attempts from almost 3 different computers and browsers.After entering all the information on this page with password and debit card information and submitting, it shows a blank page without any message.

Not believe a professional bank like ICICI could have issues like on their antique web site.

ICICI Safety Bond MONY MULTIPLLIER BOND - 1098 - MMB- TWO
Bondholder No. 4519-026
Certificate No.1204
Distinctive No[protected]


Payment in respect of this Bond, which was issued in 01.12.1998 and matures on 01.07.2009 is yet to be received by me. Please advise the position and remit the proceeds on my following address:

V.D.Mahajan (Ph.No. 25064238 , Mo. No. [protected] )br...

I have an account with union bank of India. And while withdrawing money from I have an account with union bank of India. And while withdrawing money from ICIC ATm ,Nariman point branch , the power of only ATM in the bank premises got down, due to some failure of bank electronic equipment.As , my ATM card and Money stucked into the ATm. And the bank officials are saying, they will destroy my ATM which is o[censored]NION bank of india, warje-malvadi branch, Pune-411052.
This is not my fault, thats all bak fault and even I had waited over their for an hour, the light come backs, but they refuses to give my ATM card back, as they said they will only destroy my card. Now as a customer its not my fault, but I have to pay extra charges for my new card, even I don't know when exactly they will refund my money Rs 2200.This is major issues with these banks,where they only say 'HUM HAI NA " to disturb the customer ..
--

ICICI Bank has been in focus in recent years because of alleged harassment of customers by its recovery agents. Listed below are some of the related news links:

ICICI Bank was fined 55 lakh for hiring goons (known coloquially as "goondas") to recover a loan. Recovery agents had ,allegedly, forcibly dragged out a youth (who was not even the borrower) from the car, beaten him up with iron rods and left him bleeding as they drove away with the vehicle. "We hold ICICI Bank guilty of the grossest kind of deficiency in service and unfair trade practice for breach of terms of contract of hire-purchase/loan agreement by seizing the vehicle illegally,""No civilised society governed by the rule of law can brook such kind of conduct" said Justice Kaleem, who was born in Laddhawala, Muzaffarnagar is the president of the consumer commission.

Four ICICI loan employees arrested on theft charges in Punjab

ICICI Bank told to pay 1 lakh as compensation for using unlawful recovery methods.

RBI warns ICICI Bank for coercive methods to recover loans[23]

ICICI Bank drives customer to suicide - Four men including an employee of ICICI Bank booked under sections 452, 306, 506 (II) and 34 of IPC for abetting suicide.[24]

According to the suicide note they advised him, "If you cannot repay the bank loan, sell off your wife, your kids, yourself, sell everything at your home. Even then if you cannot not pay back the due amount, then it's better if you commit suicide."[25]

India biggest private bank has compensated the life by money [26]

ICICI Bank on huge car recovery scam in Goa - ICICI Bank invest in car-jackers to recover loans in Goa. A half an hour investigative report on CNN-IBN's 30 Minutes. The under cover report was executed by CNN-IBN's Special Investigations Team from Mumbai, led by Ruksh Chatterji [27]

Family of Y. Yadaiah alleged that he was beaten to death by ICICI Bank’s recovery agents, for failing to pay the dues. Four persons were arrested in this case.[28]

A father while talking to Times of India, alleged that "ICICI Bank recovery agents visited his house and threatened his family. And his son Nikhil consumed poison because of the tension". Oppressed by ICICI Bank's loan recovery agents, Shakuntala Joshi (38), committed suicide by hanging. The suicide note stated that she was upset with the ill-treatment meted out by ICICI Bank's recovery agents and had thus decided to end her life.

In another case of a suicide it is alleged that ‘goondas’ sent by ICICI Bank abused Himanshu and his wife in front of the entire residential colony before taking away his vehicle. Feeling frustrated and insulted, he reportedly committed suicide.

C.L.N Murthy, a scientist with the Hyderabad-based Indian Institute of Chemical Technology, was allegedly tortured by recovery agents of ICICI Bank after he defaulted on his loan.“They humiliated me no end. They ripped my shirt, shaved my moustache, cut my hair and gave electric shocks on my chest and even spat on my face" adds Murthy.

A dozen recovery agents of ICICI Bank, riding on bikes, allegedly forced a prominent lawyer, Someshwari Prasad, to stop his car. They held Prasad at gunpoint and also slapped him to force him. A manager of the ICICI Bank branch, Rakesh Mehta, along with four other employees were arrested.

In a landmark case, Allahabad High Court had ordered registration of an FIR against ICICI Bank's branch manager, President, Chairman and Managing Director on a complaint of 75-year-old widow Prakash Kaur. She had complained that “goondas” were sent by the bank to harass her and forcibly took away her truck.

When the Supreme Court wanted to know about the procedure adopted by the Bank, ICICI Bank counsel said notice would be sent to a defaulter asking him either to pay the instalments or hand over the vehicle purchased on loan, failing which the agents would be asked to seize it. When the Bench pointed out that recovery or seizure could be done only legally, ICICI Bank counsel said, "If we have to go through the legal process it would be difficult to recover the instalments as there are millions of defaulters".

Taking strong exception to ICICI Bank's use of 'goondas' against a defaulter, the president of Consumer Disputes Redressal Forum said, "The fact leaves us aghast at the manner of functioning and goondaism in which the bank is involved for a petty amount of 1,889... such attitude is deplorable and sends chills down the spine....The bank had the option to recover dues through legal means. They have no legal right to snatch the vehicle in such a manner which amounts to robbery,". In this case recovery agents pointed a pistol at a defaulter when he tried to resist. ICICI bank argued that they had taken peaceful possession of the vehicle "after due intimation to the complainant as he was irregular in remitting the monthly instalments". But the court found out that the records proved otherwise.

Two senior ICICI Bank officials were booked for abducting one Vikas Porwal from his house and keeping him hostage in the Bank's premises.

The credit card division of the ICICI Bank allegedly threatened a senior citizen in Chandigarh with a fictitious arrest warrant on account of a default that never was.
A Consumer Commission has asked ICICI Bank MD K V Kamath to appear before it in respect a complaint. A borrower on protesting against the forceful dispossession of his car, as seen in the post-incident photographs, was roughed up and sustained injuries.

An 18-year-old boy was allegedly kidnapped and detained at the Pune branch of ICICI Bank.

There have been several other minor legal cases accusing harassment by ICICI Bank [41][42][43][44][45]
A consumer court imposed a joint penalty of 25 lakh on ICICI Bank and American Express Bank for making unsolicited calls.

SOURCE WIKIPEDIA

DEAR ICICI BANK CUSTOMERS CONSIDER ABOUT THIS SERIOUSLY DO YOU STILL WANT TO CONTINUE WITH ICICI BANK. BE CAREFUL AND TAKECARE.

Respected Sir,
I have a salary account in ICICI Bank, Rajaji Nagar Branch (Bangalore) since last Feb 2010 With Account Number is:[protected]. On last week I used a cheque to withdraw Rs.3000 from ICICI Bank's Tezpur Branch (Assam). After debiting my account ICICI bank has charged Rs.165 for cash service charges from my account.
After talking to customer care executive he confirmed that the amount has debited for Cash Handling charges. But my question is How ICICIbank can debit service charge from a SALARY account?
Kindly help me to get proper reason for the same from ICICI Bank.
Thanking you.

Piku Adhikari
Bangalore.
Mob: [protected]

Credit Card - [protected] (Biswajit Nayak).

This is Biswajit bearing the above Credit Card, Surely regret to inform/declare/submit that, all dues has been settled in accordance to ICICI Claim/Demand Letter Ref. Del/30d/CY28 on dated[protected] amounting to Rs.53,000/- (Fifty Three Thousand Only),

In spite of repeated request/complained on this above subject, i am yet to receive no claim/dues certificate from the ICICI Bank & cumultaive to my frustration they have uploaded this information in CIBIL, damaging my hard earned credential.

Can some one suggest/advise process to initiate legal/regulatory action may save thousand/millions of victim of this nature.

Thanking You.
Biswajit.
[protected]

this is jayesh dhinoja & this is with rfrence with my creditd card number[protected] with icici bank ,
i hv come to know that some body had missused my card 7 hawk the information & used my limits when i got the statement from bak , than we have tried with icic bank & from that we hv got call center nuber ,

this is to bring notice to you , that some body had miss used my card & done frod on nthat for rs 3285/- and 24000/- wich i hv not used for my self , i hv caled to icici call center & talked with mr sashikant on 29th & i was infirmed that we will get reply in 5 days , again i hv called on 8-11-10 after waiting so long , still we are getting same answer we have talked with ms jasmine today & as per them the card has been blocked , but still not getting information ,

we are going for police complain tommrow ,

I am Vamsi, i had opened a Company named VATOR TECH in FEB-2008.... one of the executive from ICICI Bank came to my office on 26th Mar 2008 and introduced me for ICICI EDS Sweep Machine, we are pleased with the executive and gave all the required forms and documents and assress proffs for opening a ICICI EDS Account in which i paid 1000.00 as desposite charges. after a few days i recd courier from ICICI Bank saying Current account opened on the name of VATOR TECH.. balance is 1000/-

Then some verification team from ICICI Bank came and rejected my company id not eligible for EDS Sweep Machine. Then i forgot about the ICICI Bank and for some days i closed the firm and moved to other place.... after closing my office the account statements are flowing to my old office address saying

[protected]:INnt.Coll:[protected]
Transcation Charges for JAN[protected]
[protected]:Int.Coll:[protected] etc
and they say the current account balance is now - 12,723.59 Dr


I came from Andhra and visited my old office premissis and found the courier account statement
of ICICI Bank and shocked and cracked my head... that i need to pay the amount mentioned above..

I gave 1000.00 for opening account of EDS Sweep Machine account from ICICI and i thought i lost 1000.00
but now it says i need to pay 12,723.59 Dr.

I only knew that i had a current account on my company name........

I contacted ICICI Bank toll free and other no's

They finaaly said ur account is in CONTONMENT Branch and u need to visit the bank and
pay the balance amount and apply for closing the current account..

Yours Truly
Vamsi Krishna O
vamsi.krishna.[protected]@gmail.com

pl find the attached scan copy of the statment and pl let me know whats the final solution for my problem
pl reply on my email ID : vamsi.krishna.[protected]@gmail.com

This is Khanolkar V.B. holding ICICI Bank Credit Card No. [protected]. We holding and using the card from 09/03. About 2 months before I received a card, renewed till 09/14. It has been observed that the card is not activated till date. (08/11/2010). I experienced the in the ADD-ON card of my wife Mrs. Khanolkar Shambhavi V. Both the cards are useless untill they are duly activated.

We request ICICI Bank Credit card department to do the needful and covey the same on my e-mail id [protected]@vsnl.net.

Thanks & Regards,
Vinayak Khanolkar
([protected])

Resp. Sir/ma'am,
I have taken a 2 wheeler loan from ICICI abnk Ref: LTHRI[protected] on oct 2005. with my all supporting I had provided 24 cheques as requested without mentioning the dates. out of which 22 cheques were cleared but 2 cheques have not been presented in my bank (SBI-Hardoi). ICICI kept me sending legal notices for returning the vehicle due to bounce cheques, but as per my Bank Statement No cheques have ever been bounced since I have opened my Account in SBI Hardoi. Upon seeing the statement I called upon the ICICI bank to sort out the dispute but in vain. Later they have added huge amount as interest in my loan statement but failed to present the cheques, which if they present, will be cleared immediately. I have mailed several times to the ICICI bank and send them in written but they are not providing me the NOC as it is not at all my fault if they have not presented the cheques. Now as I wish to sell the vehicle I am left with no option than to obtain NOC.
Please Help
Ashutosh Kumar Singh Kushwaha
H. No. 452/A,
Lucknow Road
Hardoi-241001

Dear sir
I am Pravin jha. I have taken the icici visa credit card.
But i have not received the pin number.
So please send me the pin no on the following Address:

FLAT NO.24/17B,
VISHRANT.HSG.SOC,
VISHRANTWADI
PUNE -411015


Thanks & Regards,
Pravin jha
[protected]

Dear Madam / Sir,

I have a loan with ICICI bank since 1st January 2006, on a floating interest rate. At the beginning the Rate of Interest (ROI) was 7.5%. Soon interest rates started jumping and my current ROI is 12%. My tenure was increased from 15 years (180 installments) to 33 years (406 installments)!!!! The principal amount was 22 lakhs payable at an EMI of INR 21,000. But as per the new amortisation schedule, I have to pay 85 lakhs!!!! Is this a joke?

Almost every bank in India (as of now, November 2010) at an average, has a ROI = 8.5% for home loans

My complaint is that ICICI bank is not reducing their rate of interest on my existing home loan. However, they are the first to INCREASE the ROI as soon as there are some changes.

I think the bank is cheating its customers. I am very close to having some other bank buy over my home loan and closing all my banking relations with ICICI!!!

ICICI should take serious note and care about this issue, as I am not the only one on this forum, you can find complaints from several people with the same issue. ICICI should immediately reduce all tenures and ROI for all home loans automatically, just like how they make adjustments automatically, when the ROI goes up!

From,
A very dissatisfied customer!

Dear Sir/ Madam,

Now icici home loan roi is 8.5 % & for existing customer 13.25 % why. our loan is floating type. what is floating? so many time increasing the roi, but when decreasing roi, there is no benifits givin to customer why? This is cheating only.

regards
s k kohli

icici roi increasing email[protected]
"Please add [protected]@icicibank.com to white list/safe sender list. Otherwise, your mailbox filter or ISP may stop you from receiving your e-mail statement."

Dear Customer,

Greetings from ICICI Bank!


Revision in the rate of interest on your ICICI Bank Loan LBDEL[protected]

ICICI Group has emerged over the years as the preferred financial service provider of home loans. Thank you for associating yourself with us. We value your relationship with ICICI Group.

You would be aware that the Floating Reference Rate (FRR) / Prime Lending Rate (PLR) is determined by market conditions and the cost of funds of the bank. We wish to inform you that the benchmark reference rate (FRR/PLR) of ICICI Bank, floating interest rate loans has increased by 0.50% p.a. in August 2010.

Your new rate of interest is 13.25 % p.a. Consequently, we have enhanced your balance loan tenure to 176 months keeping your EMI unchanged.

If you have any queries or need any clarification, please call us at our Customer Care, write to us through the 'Email Us' link at our website, www.icicibank.com or visit any of our loan servicing branches.

Assuring you of our best in products and services at all times

Sub : Application for Refund of my Rs. 76,100/- in my ICICI Bank SB/ Account No.
[protected].(i.e already done fraud with me by icici credit card no.[protected]
On dt.16/10/2010 by transfer the sum of amount Rs.76,100=00 from my saving A/C
No.[protected]

Ref : ICICI -24 Hour Customer Care Service Complain Number – “SR[protected]” ;
dated –[protected] at 8 .03PM


Sir/Madam,

With reference to above subject ,I have to say that on[protected] at 6.02 PM I went to ATM to withdraw a money.But I surprised to see that ATM was showing message of insufficient money.then again I checked my account balance which was too much surprised that there is only Rs.26/- instead balance Rs.76,126/-.Then I went to icici Bank,Mathura to see detail information regarding my account balance.After enquiry the Bank representative told and show me a statement that on dt.[protected] the sum of amount Rs.76,100=00/- fraudly tranfered by someone from your account to icici credit card no.[protected].and also told to complain in our 24 hr.customer care service regarding this matter.

Then at 8.02 PM I talked to 24 hr. customer care service regarding already done fraud with me by icici credit card no.[protected] On dt.16/10/2010 by transfer the sum of amount Rs.76,100=00 from my saving A/C No.[protected] and after detail discussion they have
Given me a complain no. as “SR[protected]” and also suggested for Police complain.The Police complain has been registered at Mathura on dt.[protected]Copy enclosing herewith)

Due to this bad incident happened with me, I am totally mentally and financially disturbed, how much disturbed I can’t say in words. Now I am totally helpless first time in my life that due to my own hard earned money lost without my mistake and bank is not reimburse my own hard earned money till date and nothing done by bank till date on the same bank on which I am 100% faith since more than 4 years. Now I am unable to understand what to do. Due to this bad incident nobody is disturbed except me.

Now I am requesting you to please look in this matter seriously and do the needful for refunding my hard earned money at the earliest at your level. Waiting reply and for reimbursement at your end at the earliest.
Thanks with Regards,


Rajesh Kumar Shrivastava
C/O Devi Prasad Gaur
H.NO.-B-50,
Moti Kunj Extn.
Near Tikona Park
Mathura-281001
Mobile No.- [protected].

Saving A/c No[protected]



Encls : 1.Copy of Police Complain

I had two loan with ICICI bank,which I have closed and obtaine NOC from bank in the year of2009.But still my name in cibil report,it will hamper on my future tranction,so I request please remove my name from cibil.


regards

Jitu sarma

Dear sir/madam

i have issued a ticket of spicejet limited from
kathmandu to delhi on september 11 via my icici bank account worth
Rs.7200 and the same amount was debited from my account,
but agin on september 20 , the
amount was of 7142.40 was again debited from my account (transaction
detail : --IPS TX DT[protected] SPICE JET LIMITED ), AND MY ACCOUNT
HAS GONE IN NEGATIVE BALANCE ,


i call and
mail the icici bank for what purpose they have debited my account
7142.40 , they first ask me 14 days time ,
but after 14 days they send us mail that they agin need 35 days time.
i am
threaten that they will do nothing only ask for further times.
so i have finally decided to take help with
you. so you pls help me for that and ask the icici bak for what
purpose they have done that and when my matter will be solved. looking
for your best support

account name -----VINOD KUMAR JASRAPURIA
account number[protected]
bank name[protected]icici bank , patna branch


regards
VINOD KUMAR JASRAPURIA

I am having Savings account with ICICI bank. I forgot my password and to reset it I had the worst experience with ICICI bank as following.
=> 15/10 - Requested to register my mobile ([protected]) for mobile banking because I wanted to reset my internet banking password (login + transaction)... customer care promised me 4 working days.
=> 20/10 - Called to confirm and found that it was not done yet. Asked me wait for 24 hours.
=> 21/10 - Called to confirm and found that it was also not done on that day... Asked me to wait for 1 hour.
=> 22/10 - After 3 hours, it was done. When I tried to change password online, system showed me that I can't do that.
=> 21/10 - Called customer care, person told me that I can not change password on same day when mobile is registered.
=> 21/10 - Person told me that he will send physical copy of both password at my address and it will reach in 3 working days as it would be on priority.
=> 26/10 - I didn't receive any post and called again customer care service, and he asked me to wait for 2 working days... You also asked me to wait for 2 days.
=> Meanwhile, one of your executive called on my mobile number and told that account is debit freezed for security reason.
=> 28/10 - Post received. I was informed that Photo ID should be presented while collecting that post. But courier person didn't ask anything for photo ID. My aunt had collected and told that person that I am her nephew. He wrote in his note that "Devendra" has collected post.
=> 28/10 - Logged in online banking. Changed my login password successfully. I tried 3 times to change my transaction password but failed because account as debit freezed. So transaction password disabled. Called customer care but person asked me to contact branch.
=> 29/10 - Called operational department[protected] to check status..he gave me 2 phone number of my branch but neither worked. both were invalid. So again I called him and he asked me to call customer care.
=> 29/10 - Called customer care and person has asked me to wait for 24 hours.
=> Got mail that new password will be delivered by courier.
So finally I reset my password after 21 days of struggle. Now when I asked for compansation just because of calls which I made because ICICI bank failed in its commitment, executive said that ICICI bank has nothing to do that.
Person called Ashok Reddy wrote that "However, the passwords has reached your communication address on October 28, 2010" on 2nd November. When I replied that I was expecting password on 26th as per commitment given by ICICI then he wrote "However, the passwords has reached your communication address on October 26, 2010".

In short, informing other people that if you want to go through this kind of situation then only open an account with ICICI bank.

Regards,
Pankaj