ICICI Bank Complaints & Reviews

Dear Sir,

I have a savings Account holder in ICICI bank in South masi St, Madurai, Tamil nadu. Un known person transferred money Rs: 27410/- from my account (ICICI Bank Acc No:[protected] to his ICICI account without my knowledge on 12/10/2010. 12th date all transaction done by victim.

I have more aware of my customer id and password. I don’t know how he did thief my customer id, password, transaction password details from ICICI bank website.

I got two SMS on 12/10/10 from ICICI bank. Victim spoke with me as a ICICI customer care. He asked (he spoke through this number [protected]) URN number, URN number given by me.

I have complained to ICICI bank, they gave Service Request No (SR):[protected]
But ICICI bank gave some details regarding victims.
• He is a north Indian in Mumbai.
• His name patial (I don’t know full name )
• His personal mobile no: [protected].
• He is a ICICI bank account holder.
• He recharged his mobile number in my account.

ICICI bank sent mail to complain to police and bank asks complained copy also.
I am a middle class family. My daily life is going critically after losing money. I hope you will capture this person to get my money.

Thanking you
Note: here with attached my account statement from

Yours faith fully
R. saravanakumar.

Dear Sir,i have got an credit card from icici bank card no:[protected] under the name of ARUCHAMY MOORTHY,
ADRESS:tech media ,no:51,
60feet road,jg nagar,
tirupur-641602.
cus id:3561695

am using the credit card for longer term and i availed lots of benefit,meanwhile due to the mischief of an employee i have lost rs,10000 towards an icicpru policy on 30/01/2008 but i did not authorised to do that and i dint received any document too but debited notice came from ICICI BANK am contact customer care and launched conmplaint near about 15 times but there is no response complaint SR63219846 ON 17/04/2008 till now my account dsnt get the reversal of rs 10000,but they are added me in CBIL pls kindly help me reverse my amount and release me from CBIL,.

Thanks&Regards,
ARUCHAMY MOORTHY
+[protected]

Hi sir,

This is Arpana Pathi from Bangalore. I have been a victim of ICICI Credit card department. Due to some monetory issues i was not able to clear my ICICI credit card dues. Later last month on[protected], a person called me at 10:30 AM saying he is from legal department and some police might come to arrest me if i did not pay my total outstanding due of 29,300/- and asked me to make the payment by 12:00 PM the very same day. I was scared and sold my jewels to get the required money (as i did not have that amount at that time). He did not even show mercy and didnt even give me 24hrs to arrange for the amount. being a lady, i was scared and arranged for the money. and asked my husband to make the payment at the whitefield branch ICICI bank and send the scan copy of the receipt to the mail id's told by the legal department executive. Aftr which i immediately called the ICICi customer care and informed them about the same and they told me that i would receive the final settlement letter within 10working days which i did not recieve even after one month. That legal department official also assured me that i would receive no-due certificate and my name will be cancelled from CIBIL within 45 days which i did not receive and that person's mobile number is out of order/disconnected! today when i call to icici cust care to follow-up on my final settlement, they are saying that its not updated on the database, and that i need to go to some bommanahalli icici branch and ask for the final settlement if any which they cannot cofirm completely!!!

The official was very very rude and said thats the procedure and if i dont abide she shall disconnect the call !! now they have charged me outstanding as 9000/- Rs again..!!!!!!!!! i am in a complete mess..these guys have cheated me..i am scared now if the Bommanahalli branch people dont provide me the final settlement letter what shall i do.. plz help me. I have the receipt of the amount paid at the branch i.e. 29,300/- cash payment.

Plz help me

i have contacted icici customer care more than 5times of which 3 of them disconnected!!
Spoke to settlement department who told me that whatever payment i did was not towards final settlement and blamed me for my foolishness and told me how can you trust someone who calls you and asks you to make payment without providing settlement letter!!! the person i spoke to was vinod ([protected]) who said he is calling from court and is sending police to arrest me!!!! and when i asked the settlement letter he said not to talk much and just make the payment in the icici branch and take the transaction id which is the settlement id!! in this situation what on hell should i have done??? i dont understand double games like icici bank!!!!!!!!!!!
My payment for 29,300/- cash transaction id is - M3205268
Complain number lodged is SR[protected]
This is the mail sent to the two mail ids as told by that executive:

From: reetesh gupta [mailto:[protected]@rediffmail.com]
Sent: None
To: sanjay.[protected]@icicibank.com; icicicorp.[protected]@gmail.com
Cc: [protected]@rediffmail.com; [protected]@yahoo.co.in
Subject: Payment Details for ICICI Card No. - [protected]

Hi,
Here are the payment details for ICICI Credit Card No. - [protected] which is in the name of Arpana Pathi.

Total Amount of Payment made - Rs. 29300/-.

Transaction Number - M3205268

I am attaching the pay-in-slip with the transaction number of the payment made.

Kindly send me the Full and Final Settlement letter.

Thanks
Reetesh Gupta
H/O Arpana Pathi
[protected][protected][protected][protected]
Plz help me from this mishap. i dont have money to pay anything more. i dont have job. i am a housewife. plz help me to get my settlement letter as promised.
icici is a reputed bank and i dont expect such a misbehaviour with its customers..
When sent the grievience readdressal to the escalation mode personal, they are getting back to me again and again by some date stating that they are looking into it. No solution till date. I need this resolved ASAP because as the days pass by, bank can ask me why i delayed!!!!!!!!
my Ph number is [protected]
mail id is [protected]@yahoo.co.in
plz call me to resolve this.

Sir,kindly refer to my complaint, ICICI BANK HAS NOT RETURNED my money which is illegally deducted. I will suggest every account holder of icici bank to give some amount to icici bank monthly since bank is very poor.

Icici bank is a hopless and bagger bank.THANKS


Vinod Khanna

DEAR SIR
i wuold like to bring to the notice of RBI and others concerned that despite the guidelines issued by RBI, one of the DEBT RECOVERY AGENCIES OF ICICI BANK CREDIT CARD ,are still using threatening and illegal means of recovering the payments of credit cards.One man from GROUP RECOVERY MANAGEMENT--THEIR auth. agents for recovery have been regularly visiting my house and using all kinds of abusive, filthy and threatening langauage for recovering the outstanding dues against my card.

I have been in a financial mess for the last about one year, due to which my track of regular payment was spoiled.I, without fail .ysed to make payments with all the interest and every other charges.The bank earned a lot during the time I was earning well, but now I m not in a position to make any payments.

I requested the recovery agent that it would take me a few months to settle their account but they are not listening and are continuously threatening me with dire consequences.I told them to follow the things legally but they are not listening.They are saying they wuold get my account settled at a very lesser sum if i pay them seperately, apart from paying to the bank.

I request the concerned authorities to stop this way of collection or would be forced to drag the agency to consumer court and also take them to court for criminal charges for using illegal and threatening ways .


trilochan singh talwar

Dear Sir,

This is to bring to your kind notice that, On 30th Sept 2010 My Wife Vistited ATM Machine for Withdrawal of Rs.22000/- Near Bhayandar Station. at that time ATM Machine was showing “Transaction cannot be processed” She had informed Securtiy that the money is not comming out from the Machine. He informed that there might be problem with your balance or from bank- After checking balance onceagain of Rs.26518.27- she further tried for withdrawl - same message was repeated "Transaction cannot be processed" after cancelling the Transaction and clearing the Screen she left the ATM Machine.

On 1st Oct at 19.54 I again tried for Cash withdrawal for Rs.20000/- at same ATM Counter – Machine showed Insufficient balance, I Checked by Balance, It was Showing balance of Rs. 4518.27 - My Account was Debited for Rs.22000/- by ICICI Bank

I Immediately lodged complaint with Customer Care on 01.10.2010 around 20.30 for above issue that machine had not despense the amount and my account is debited for Rs.22000/- (Request No : SR[protected] was alloted.

2nd & 3rd OCt was Non Working day

I visited Lowerparel Brach with Written application to process the Request on Urgent basis as this amount was huge amount for me.

Request was processed on 6th Oct and i was informed that the "ATM Machine had dispense the amount of Rs.22000/- after their investigation..

I had Lodged another Request with ICICI for Further Investigation for which Request Number alloated to me was "SR[protected]"

I approached "Bhayandar Police Station for Registering FIR.

Concerned Officer at Bhayander Navghar Police Station informed that for Registration of FIR, they need Written Confirmation from ICICI on Their Letterhead that Machine has dispense amount of Rs.22000/- so that they can register my FIR

Immediately, on 6th Oct around 12.00 noon I had approached ICICI Bank - Bhayandar Branch for taking Written Confirmation regarding Dispense of Rs.22000/-. so that My FIR can be registered

Bhayandar Branch Manager Mr. Anand Ganediwal informed that Request is to be placed with Customer care service by email or by sending Application by Registered Post to Head Office at (HYDERABAD).

Written Request is by email is sent at Customer.[protected]@icicibank.com on 06th Oct 2010 around 4.00 p.m. for arranging Written Confirmation

On 7th Oct 2010 I Visited My Salary Account Branch (Prabhadevi Branch) - Again Entire Correspondence of 4th Oct / 6th Oct and Fresh Application Dated 7th Oct was submitted to Ms. Pallavi Teli - ICICI - Operations Dept.

Fresh SR was submitted by Prabhadevi Branch for CCTV Clipping on 8th Oct as informed by Ms. Pallavi Teli (Request No SR[protected] for furhter investigation Also one more request was placed by Prabhadevi Branch for Esclation (Further investigation) and was informed to me to contact on 11th Oct.

I contacted Ms Pallavi Teli on 11th - Complaint was in process

On 12th I was informed that - Above Two Reqests are processed and informed me that Clippings are not available do to some technical snags.

I immediately approached to Branch Manager : Mr. Divyesh.Shah - Regarding written confirmation to my Request given on 7th Oct 2010.

He informed me to wait till 14th Oct 2010. - I had again informed him that i cannot file FIR unless is get written confirmation from your end, and for no fault of mine - Amount is to be credited back.
[protected]-------

No i cannot file FIR with Police station and matter is lingerring

Reqest - Please do the needful so that i get back my money soon.

Thanks - Rajendra Chauhan
[protected] / 24917926

i have taken a car loan from icici bank there were some dues which i have cleared and now i get my noc for the same request you to please remove my name from cibil please do the needful asap...

I availed a two wheeler loan of 31000.00 from ICICI for purchasing of DIO .

I have repaid the loan amount fully but it reflecte in CIBIL reportas not cleared for which my loan for housing is held up .

A/C No is XXXX2152

Pls send the letter of clearance at the earliest .

Thanks
Ashok Mohanty

Dear Sir,
I was having some outstanding with ICICI Bank credit Card No [protected] which I was paying on time till April'10 but after that I was not received any statement from them. Finally I got a call fro Bank to settle credit card outstanding. I agreed to pay them agreed amount subjected letter of settlement from them. They have not given me the settlement letter & blocked by Rs 1.29 Lac from my saving a/c. I requested them to unblock my amount so that I can clear their outstanding but they didn't release my money & debited that amount from my account. Agiain when I requested that u have recovered your money so please give me NOC. They again demanded Rs 5045 for the period in which they blocked my account. Finally I paid that amount also but they have not given me NOC. Now I wnt legal action against them for harrassment & also take them to consumer forum. Please advise me for the same. Enclosed communiaction with Bank.
I have deposited Rs 5045 as outstanding shown by you. Now release my NOC & Clearance certificate without any delay. Also clear this fom CIBIL.
I need this immediatly. Please mail me the copy of all required dec.
Hope you will do the needful.
Regards

Rajesh Malik

On Thu, 30 Sep 2010 15:30:46 +0530 wrote
>
Dear Mr.Malik,
We inform you that we would not be able to depute an executive to collect the payment.
Your can make the payment in any of the following options to your credit card.
PAYMENT OPTIONS

1. For online payment if you have an ICICI Bank Savings Account – Go to ICICIBank.com and transfer funds from your savings account to credit card account using our Bill Pay facility.
To use Bill Pay, follow these simple steps:

(i) Log on to www.icicibank.com with your Internet Banking user ID (you can call us at our 24-hour Customer Care for your free user ID and password.)
(ii) Go to the ‘Bill Pay’ section and "register" your card as a "biller".
This is a one-time activity.You are now ready to make payments to this biller. To know more, please visit http://www.icicibank.com/pfsuser/onlinepayment.htm
2. For online payment if you do not have an ICICI Bank Savings Account – Pay your ICICI Bank card dues from any of your non-ICICI-Bank savings accounts also through net banking if your bank has enabled the NEFT facility. Use Transaction Code 52 and IFS code ICIC0000103 for ICICI Bank as the destination bank. To know more, please log on to http://www.rbi.org.in/scripts/FAQView.aspx?Id=60


3. By Cheque/Draft – Make out a cheque/draft on a local bank and drop it into one of the collection boxes conveniently placed at our ICICI Bank branches / ATMs / Skypak drop boxes in your neighbourhood. The cheque/draft should be payable to “ICICI Bank Credit Card XXXX XXXX XXXX XXXX”.


>An ICICI Bank cheque will take 3 days to clear; a non-ICICI-Bank cheque will take 5 days.
>
>Please drop your cheques/drafts well in advance to avoid any late payment charge and interest charge. You may keep the date of the cheques/drafts as the Statement Due Date.

Sincerely,

Ramlal Mithra
Customer Service Manager
ICICI Bank Limited.
ICICI Bank voted the 'Most Trusted Brand' among private sector banks in 2010 by the Economic Times-Brand Equity Most Trusted Brand Awards.
"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"
Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section ofwww.icicibank.com.
>
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
>From: Rajesh Malik ([protected]@rediffmail.com)
>Date: Tuesday, September 28, 2010 05:22 PM
>To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
>Subject: Re: RE: Fw: Re: SETTLEMENT LETTER for Card no [protected]
I tried to pay 5045 as advised by you online but system shows that credit card account closed. Please advise someone to collect cheque from me.
>Regards
>
>Rajesh Malik
>
>On Tue, 28 Sep 2010 16:45:42 +0530 wrote
>>
Dear Mr.Malik,
We inform you that as we have not received the payment according to the statement your bank account is blocked.
The amount of Rs.129,368.00 is blocked according to the outstanding on September 02,2010.
However statement is generated on September 07,2010 and financial charges are levied as we have not received the payment.
We would not be able to reverse the charges and request you to make the complete payment and write back to us for the no due letter.
Sincerely,
Ramlal Mithra
Customer Service Manager
ICICI Bank Limited.
"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"
Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section ofwww.icicibank.com.
>>
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
>>From: Rajesh Malik ([protected]@rediffmail.com)
>>Date: Friday, September 24, 2010 03:08 PM
>>To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
>>Subject: Re: RE: Fw: Re: SETTLEMENT LETTER for Card no [protected]

>>You have blocked my money from 2nd Sept due to that I couldn't make payment. How can you ask payment for that days. Now you are forcing me to go legal against you. How can I make payment when you have blocked my account.
>>Please give NOC without any delay.
>>
>>Rajesh Malik
>>
>>On Fri, 24 Sep 2010 14:33:14 +0530 wrote
>>>
Dear Mr.Malik,
We inform you that the amount of Rs.129,368.00 has been debited from the bank account on September 23,2010.
The current outstanding balance is Rs.5,044.14 as on September 24,2010.
We request you to make the payment and write back to us to register a request for the no due letter.
Sincerely,
Ramlal Mithra
Customer Service Manager
ICICI Bank Limited.
"If you receive an SMS from ICICI Bank with a Unique Reference Number or URN without you having added a new payee in your account through internet banking, report to us immediately. Do not disclose the URN to any stranger, even if the person claims to be our employee"
Register your ICICI Bank credit card for Verified by Visa / MasterCard SecureCode today to make your online transactions safer. RBI guidelines make this second level authentication, mandatory for all Internet card transactions from August 1, 2009. For registration and further details, please visit the Cards section ofwww.icicibank.com.
>>>
CONFIDENTIALITY INFORMATION AND DISCLAIMER:
This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank.
-----Original Message-----
>>>From: Rajesh Malik ([protected]@rediffmail.com)
>>>Date: Friday, September 24, 2010 01:15 PM
>>>To: customer.[protected]@icicibank.com (customer.[protected]@icicibank.com)
>>>Subject: Fw: Re: RE: Fw: Re: SETTLEMENT LETTER for Card no [protected]
Dear,
>>>Finally you have debited 1.3 Lac from my account. I request you to please give me the letter of debited amount along with NOC of credit card. Also ensure CIBIL is clear as you have recovered exceeded amount.
>>>As soon as I receive NOC letter from you I will close my account with you.
>>>Please provide me the required doc with in a week time otherwise I will go legal as you have hareshed me a lot & I don't want further Harassment.
>>>Regards
>>>
>>>Rajesh Malik
>>>
>>>Note: Forwarded message attached
>>>
>>>-- Original Message --
>>>
>>>From: "Rajesh Malik"[protected]@rediffmail.com
>>>To: customer.[protected]@icicibank.com
>>>Subject: Re: RE:'ICICICARE=[protected]' Fw: Re: SETTLEMENT LETTER for Card no [protected]
>>>




Regards

Rajesh Malik

I have signed a home loan with ICICI Home Finance Limited in 2008. I'm unable to continue the loan anymore due to financial constraints. I've written and begged their management for the closure with no luck. The property is in Sainikpuri, Hyderabad and I work in Bangalore. Please see the below email thread and PLEASE help me in getting rid of this loan.

[protected][protected][protected][protected]----
RE:'ICICICARE=[protected]' Closure request for
ICICIHFL A/C # NHHYD[protected]
2 messages
Jenish Shah <senior.[protected]@icicibank.com>
To: Alok Kundu <k.[protected]@gmail.com>
Wed, Sep 15, 2010 at 5:58 PM

Dear Mr. Kundu,
We refer to your e-mail of September 12, 2010 addressed to Senior Management regarding your Home
Loan Account.
We are looking into the concerns raised by you and will respond to you on or before September 20, 2010.
Thanking you for writing to us.
Sincerely,
Jenish Shah
Manager – Senior Management Desk

-----Original Message-----
From: Alok Kundu (k.[protected]@gmail.com)
Date: Sunday, September 12, 2010 10:17 AM
To: anita.[protected]@icicibank.com (anita.[protected]@icicibank.com); shiva.[protected]@icicibank.com
(shiva.[protected]@icicibank.com); [protected]@icicibank.com
([protected]@icicibank.com); customer.[protected]@icicibank.com
(customer.[protected]@icicibank.com); [protected]@icicibank.com
([protected]@icicibank.com); [protected]@icicibank.com
([protected]@icicibank.com); [protected]@icicibank.com
([protected]@icicibank.com); customer.[protected]@icicihfc.com (customer.[protected]@icicihfc.com)
Cc: ravi.[protected]@icici.com (ravi.[protected]@icici.com); david.[protected]@icicibank.com
(david.[protected]@icicibank.com)
Subject: Closure request for ICICIHFL A/C # NHHYD[protected]

Hello Anita & The Mgmt,
It’s a desperate email with a hope to seek some assurance in closing this house loan.
Loan Account Number # NHHYD[protected]
Borrower Name # Alok Kumar Kundu
Borrower Contact # +91 [protected]
Alternate Contact # +91 [protected]
With deepest regret, I want to inform that I’m unable to continue this Home Loan. I’m in terrible financial crisis since
2008. At the time of availing loan, my company had promised a hike in Dec'08 which didn't happen. Even 2009 and
2010 are going without any financial aid that can help me re-paying such a huge installments every month.
I have taken multiple personal loans (ING VYSYSA PL[protected]; Local Financiers, Muthoot Finance Limited,
VMware Personal Loan) periodically to run the installments and have been paying the House Loan EMIs till February
2010 and now it’s all over.
Our combined income (my wife’s and I) were 32K+8K = 40,000.00 Rs monthly at the time of availing this loan and
our Hose Loan EMI came around 30,000.00 Rs.(later which varied between 29.x to 27.x ). I had hopes for something
better this year but there isn’t any financial improvement and on top of that my spouse lost her project in October’09.
With great difficulty we are somehow managing to survive in this over-priced expensive city, Bangalore.
Ever since I stopped making payments, I am in lookout for buyers but I’d admit that I don’t have that striking
SELLING skills to convince a customer for a final deal. There were over 10 customers till now and their range were
somewhere between 22 to 26 lakhs. Hyderabad market is picking up fast and so is the property value now.
I’ve been to your Bank in Bangalore and have been requesting for a closure but all I get is a statement, “Bank has
done favor to you” which I disagree. I was pushed hard looking out for a buyer, which I did and my father should
have those contact details whom I failed to convince and they walked out from the deal. Mr. Ravi did show interest in
closing the loan on a condition where I’ll need to pay around Rs. 4,00,000.00 to the bank. He isn’t ready to consider
the EMIs that I’ve paid for so long. I’m struggling for survival here and I don’t have any resources to get money from.
It was a deal between the Bank & I which I tried hard/pushed myself to the extreme to abide but I failed. Having said
that, I am not requesting for the property. All I request the Bank is, to seize the property and consider my so far paid
EMIs towards final settlement.
I am exhausted and undergoing heavy mental distress. I request the Bank for a compromise and freeing me out of
this horrifying monster installments.
This is a desperate call – please assist!
Regards,
Alok.
Bangalore.

[protected][protected][protected][protected]----

<<EmbeddedMsg0.html>>
Jenish Shah <senior.[protected]@icicibank.com>
To: Alok Kundu <k.[protected]@gmail.com>
Mon, Sep 20, 2010 at 3:26 PM

Dear Mr. Kundu,
We refer to your e-mail of September 12, 2010 addressed to Senior Management regarding your Home
Loan Account.
You have approached us for a financial assistance for a sum of Rs. 26,60,823 and the same was disbursed
to you in 2008 - vide Loan Agreement No. NHHYD[protected].
At the time of availing the Loan, you were fully aware of rate of interest, tenure of the Loan, Equated
monthly installment along with other details as the same were clearly explained to you besides being part of
the loan agreement. Based on the same, a Loan agreement was executed by you. In terms of the loan
agreement, you had agreed to make timely & regular repayment of loan installments which is the essence
of the contract.
As per the attached statement of account, we find that you have not made the EMI payments from March
2010 and the total outstanding including EMI overdue of Rs. 1,85,682 & other overdue charges of
Rs.10,488 is payable by you. We understand that our officials are following up with you for the payment
but the same is not received from your end owing to financial constraint. We request you to arrange
payment against the outstanding reflecting in your loan account.
We understand that you are in touch with our official Mr. Ravi K and request you to approach our bank
officials in case you need any further assistance on the issue.
[protected][protected][protected][protected]----

I had taken loan of Rs.350000 on December 2007 ( loan a/c no. [protected])

1. I was paying EMI of Rs. 11000 every month and in June 2009 i called the customer service in order to pre close my loan account.
2. I was told by the executive that i cannot preclose this loan account. I then reminded him that i am previleged to preclose with paying 3% on the balance principal. He told me that he will revert back.
3. I was not contacted for almost 20days, so i gave a call back again and spoke to another executive and he informed me that he will have it processed and will let me know the principal amount, but i should make a part payment now and they will adjust and they will send me the detailed statement
4. So on 01 July 2009, i made a part pay of Rs.90000. And i did not get any detailed statement
5. Followed up couple of times and unfortunately they do not provide me any reference nos for making that call
6. They went on deducting monthly EMI from that Rs.90000 instead of taking this as a prepayment
7. This is when i decided that i will not respond to them anymore, but in October their executives called and pressurised, so i made the October month EMI payment with the condition they will send me details of principal. But no response and i did not respond again.
8. They started calling me again in May 2010 and pressurised for money, so i narrated my story again and demanded for my right of knowing the principal balance.
9. The executive Mr.Shriram Ramesh asked me to make EMI payment for April and that he promised to send me the detailed statement
10.: I affected payment of Rs.10000 immediately on 06 May 2010
11. I then received an email from Mr.Shriram Ramesh showing Rs.165495 as balance .
12.I got furious, i said as per my records i have effected payment of Rs. 394485.74 ( i sent the attached details to him ) and asked him to respond back with exact amount of prinicpal amount balance. He then asked me for my telephone no, so that he can ask his executive to give me a call
PLEASE NOTE, TEHY DID NOT WANT TO SEND IN WRITTING, i was not averse to talking i sent my details..... NO ONE CALLED
13.: I again followed up in July ....NO RESPONSE
14. Then in October ( this month ) they started following up and almost harassingly. I told their Manager Mr.Kripal that i am ready to pay, but as a consumer i have every right to know my principal balance. They kind of dodged me from telling or sending me the exact details, but one Mr.Pathak sent me a mail on 06 October that my balance is Rs.40530
15.: All the time before that when executives were calling up, they were saying Rs.1 Lakh is balance, another time they said Rs.80000 is balance and i also received the sms stating Pay Rs.50000 immediately
16. I was shocked to see the repeated unprofessional attitude from the bank i have trusted for 10years with every product of theirs ( Savings / Credit card / Investments / Insurance ) and sensed some thing fishy about these.
17.: Even more atrocious they swiped out Rs.40036 from my savings bank account

I realize this is a way to make more money out of interest and not allow us to pre close

PS : I just realized i cannot attach a non jpg, png, gif file, if anyone is interested in the details, am ready to send that by email

My email id is : [protected]@gmail.com

Dear Sir,

I am a customer of ICICI Bank and had a loan account SADEL[protected] which I cleared on August 31, 2009 when an agency approached me with an offer letter of settling my account in full and final settlement.
After clearing my account I started receiving calls and executives visiting my house creating an unnecessary harrassment for paying more money which to me was already cleared.

As a customer who intended to pay and had paid full amount I tried making them call there seniors and give the copies of the receipts (attached herewith) to finally settle at their end, But this harrassment continued from difefrent branches and Sales Managers of ICICI Loan Department to mention Ms. Sonia and Ms. Bharati. I gave several photocopies to their executives visiting my place for clearing at there end.

I along with my husband visited Videocon Towers they clearly clarified that the documents were genuine and they stand as final payment against the offer letter I received and no amount is due to me as the money in the offer letter was already cleared and paid.

To my surprise and shock, when I tried withdrawing some money from my saving account for some medical emergency in my family, my account showed me a debit balance of Rs.15423 where in I hold no Overdraft on this account. I visited the I P Extension branch of ICICI Bank after having a chat with Ms.Monika Gupta (Deputy Branch Manager) I got to know that a lien has been marked on my account against the mentioned loan.

Would request you to please guide me and help me of this unnecessary harassment from ICICI Bank.

Looking forward to your cooperation.

Await help

Manameet Mathur
[protected]
A CUSTOMER DISTRESSED AND HARASSED

0n[protected],while checking the bal the macine debited an Amt of Rs 3500/- from my a/c whereas no money was withdrawn rather not even requested!
the details:

Bank Home Br. SBI, Main Br, LIC Building , Chawani, Kota (Rajasthan)
sbi a/c no. [protected]
sbi br code: 01534
card no.[protected]
sbi cif no. [protected]
phone no. [protected], [protected], [protected], [protected],
sbi email: sbi.[protected]@sbi.co.in
toll free[protected]

sbi customer care complaint no.:AT[protected] [protected]

Yet not rectified

ATM Slip detail: ICICI/ UCIL/ TMD/ 13:29 PM ATM ID sia no. 234, BAL. INQUIRY, SAVING,
Card no+++++++++3091
a/c no ++++++++++4821
TXN No. 7842

Dear Sir,

I bring to your kind notice that a sum of Rs.5000/- debited in our credit card account on 11/05/2010. Immediately the very next day when I came to know I had lodged a compliant in ICICI Bank, through email & over phone. ICICI Bank confirmed that they are investigating the matter, after two months they told matter went in favour of bank and provided the details of debit entries given below. I had filed an FIR with police station and submitted copy to ICICI Bank.

My card number : [protected]
Name : A. VENKATESAN
Payments made to following companies through my credit card as confirmed by ICICI Bank.
Oxigen Infovision Pvt. Ltd. Mumbai - Rs.1000-00
Reliance Infocomm Limited, Navi Mumbai - Rs.2000-00
Vodafone Payments - Mumbai Rs.2000-00
Transaction Date : 11/05/2010
* Transaction Amount : Rs.1000+Rs.2000+Rs.2000=Total Rs.5000-00
* Details of the dispute : Rs.5000-00 transaction not incurred by me
* Type of Dispute : Amounts mis-used through on line transaction

The scan copy is attached here with for your ready reference to resolve the matter. ICICI Bank had blocked my salary account with ICICI bank for Rs.8605/- Rs.5000+ 3605 = Total Rs.8605 including interest & taxes etc.

Sir, as a salaried class person I cannot afford such a huge penalty levied by ICICI Bank blocking my salary account.

Please help me do the needful.

Thanking you

A. VENKATESAN
C-160 Ground Floor
Sector-16, ROHINI
Delhi-110015

On 9th March 2010 I withdrew Rs 3,800/-(Three Thousand Eight Hundred Rupees) through ICICI ATM from Navketan SD Road Secunderabad at 11.05 AM. After inserting my ATM Card, pin no & withdrawal Amount , the machine processed normally but a error message came indicating “ The transaction not done successful” Then neither the cash nor slip came.

I went to another machine of the same branch and withdraw Rs 3500/- (Three thousand five hundred) at 11.06 a.m. The transaction was done successfully.

I thought the first transaction was cancelled but when I checked my mini statement on next day ,both the transaction amount were deducted from my account.

On 10th March I complained to ICICI customer care (1st Complain No[protected].They took 7 days for the process and gave unsatisfactory reply . I went to (ATM - Navketan SD Road) branch manager as well as my own branch manager. They did not give proper response to me. I filled second complain for the same on 17th March 2010 (2nd complain: - SR[protected]. After 7 days again I got a inappropriate replay from them. I went o my Branch Manager for third complain. In the beginning he was refuse to take the complain but later he took my written complain and taken 7 days for process. He asked me to make a complain with the banking ombudsman, if i want and refused to process my request.

It is nothing but it is amounted to physical and mental harassment to customer . Please do the need as soon as possible for me. Otherwise I will be left with no other recourse, except to approach appropriate redressal forums including the banking ombudsman and consumer forum
Thanks & regards

This is to state that Cheque No 793776 dated 21.09.2010 for Rs.4790.00 drawn on Axis Bank Ltd, M G Road, Bangalore-1 in favour of "ICICI Credit card No [protected]" was dropped on 21.09.2010 at Old Airport Road's Skypack Box (Behind Rajeshwari Theatre).

Regret to state that it is still not cleared as on date. I request you to kindly look into the matter as I would not be able to pay the late payment fee as I have dropped the Cheque much before the Due date.

Awaiting an early response.

Regards,

Urmila Anand
Mob: 91-[protected]

Service Request no.[protected]. Debit Ag. R126603, Mid 21040021, TID 10004988.
We have ICICI POS terminal. One of our payment of Rs. 15000/- was charged bank by icici upon providing the needed documents.
The complaint was raised on 15/01/2010 at all the level of bank but till date there has not been any respone from the bank.
Please provide us help on how to get solution over this matter.

Thanks

Shailesh Shah

I have been visiting the ICICI Bank Home Loan branch at Nariman point since 3 years and have seen the service go from Bad to Worse to THE WORST EVER. Today on 6th october 2010, I visited the branch entering at 1.42 pm ( Service request number CL 147). As i awaited my turn I observed for almost 15 minutes all counters were free but the numbers on the electronic board were unchanged. No Branch Manager. When asked who was next in charge the watchman directed me to one staff ms.NAMITA RAJ. The other one who I have dealt with on earlier occasions ms. PARVINDER BAWA simply chose to leave her place and walk around. Ms Raj took my case and before giving me a response within few minutes asked another customer who was standing to take the other seat in front of Ms Bawa, who had still not returned. This customer had walked in full 21 minutes after me ( CL 157 time 2.03pm). I was shocked that she called another customer randomly without even attending to the first one leave alone finishing.
When asked why she hadn't given me a reply for a long time I was told the systems were slow. If they were so slow how come she was able to simultanoeusly look up 2 accounts at the same time on the same machine ( ms Bawa's) as she was able to give the reply to the other customer and give details to the other customer with me sitting under the pretext of a slow system.
Finally she took my pre-payment cheque and gave me partial details of what I had asked, the amount for foreclosure and was unable to give me the amount for downward readjustment of the Interest rate. I decided to leave in DISGUST rather than waste more time there. Finally ended up coming out of the branch at 250 pm over one hour of frustration with the worst service.

ICICI Bank had better sit up and take notice. If the Service at other branches is anything like this they woudnt have too many customers left to service. I for sure will never bank with ICICI Bank in any way in future. They would certainly qualify for the WORST SERVICE AWARD.

FROM
GEORGE OAKES LIMITED
HYDERABAD

Office Mobile No:[protected] & Land Line Nos:[protected], 24605380

We are getting regular calls & SMS from ICICI Bank regarding asking for the person Mr.K.S.R. Anjaneyulu and we are informing them that, he was left from this company 2 1/2 years back. Even after informing them repeatedly we are getting these call every time since last 2 years and till today.

We give below the phone nos. which we are getting calls from them for your reference.

Phone No: 1) [protected]
[protected]
[protected]

Please arrange to restrict and take necessary action on them.

Your immediate action will be highly appreciated in this regard,

With regards,
P.J. SARMA
GEORGE OAKES LIMITED
HYDERABAD BRANCH

I went to ICICI Bank to update my address and contact details. they suggested me to transfer the account at drive in road branch and within two working day they will transfer my account and update my contact details.

My account has been transferred but they have not updated my contact details, due to which i am unable to use add beneficiary in net banking. i went to their branch twice to get the detail but no proper response from them. i have tried reaching on the contact no provided by them but even no response on that.

Please look into this on urgent basis.