ICICI Bank Complaints & Reviews

Fraud ICICI Credit card transaction happened on 7th oct without my confirmation .
Dear Management,

Myself is K.T.JOSEPH ([protected]) , is the regular ICICI card holder since very long and my ICICI visa card of
number [protected] , got a call on 7th morning that i have done on line flight booking transaction of
worth 6k on 7th october in my mobile by icici bank customer care ,than i decline the same and inform them
to immediately stop my credit card service .
I also got the confirmation of old card blocked service and also got new credit card..
Than again i got a call from customer care that i have completed the transaction of worth 35 k from ON LINE
FROM my credit card on 10th oct , than also I refused him and informed him that I have alreday blocked my
card .
When i recieved my bank statement yesterday(28th oct) ... I was fully shocked and surprized to see that
there was fraud transaction been completed without my knowledge and my information on 7th oct
Total 6 fraud transaction were made on that same day 7th oct and total worth value of approx 40k.
The biggest transaction had been credited to IBIBO WEB PVT LTD Gurgaon office of worth amount 35 k,
today i went to IBIBO Corporate office at sec 54 gorgaon, and from there I cane to know that three person by
the following names had done this on line flight booking on 7th and booked the flight with my home address
and used faked user name , e-mail i.d and fake mobile number to book that transaction.
name of the person appear in the IBIBO flight booking are;
Mr Izharulhaq ansari
Mrs shaeen ansari
Miss shabnam ansari
and the contact detail mentioned in that booking are -[protected] ( this number is not working at present)
e-mail id - kt.[protected]@yahoo.in
booking gid - fmnoaspbhdz
no landline detail given in the booking.

I am very depressed and request you to kindly cooperate with me and get this amount completely reimbursed and also wants to file an F.I.R against the culprits through filing case in consumer protection cell/Court.

Looking for your full support and response asap . WHY SHOULD 1 PAY FOR THE TRANSACTION WHIHC IS NOT BEEN MADE BY ME .....BY SOMEONE ELSE USING FRAUD CYBER CRIME IS VERY SERIOUS MATTER AND ALSO THE CUSTOMER CARE IS SAYING THAT THEY CANNOT PROCEED THE COMPLAINT SINCE ITS BEEN DONE BY ON LINE ......... KINDLY PROVIDE ME COMPLAINT NUMBE AND PROCEDURE .
For any clarification pls feel free to call me at ;
K.T. Joseph
[protected].
[protected]@yahoo.co.in

Never -Never take home loan from ICICI....the are University of Harassment...In one of the incident's during the last emi of my home loan...I have been harassed to the extent that even after sending legal notices and taking matter to legal stage they do not care of your credibility and go to the all possible strategy of harassing...call again and again... Such a pathetic bank that it should be shut down immediately...but still exist...and running..

Hi,

This is to bring to your kind notice (LPDEL[protected]) that I was promised to be given a waiver on all the accrued dues and charges via a letter (ENCLOSED) by Shahnawaz Faheem (the credit officer at ICICI) on May 22, 2010. I paid the complete outstanding as was on date on May 28, 2010 which included the 9 pending instalments on this account. Furthermore, this amount is still showing up on the account with interest accruals and has not been taken off.

To my dissappointment and utter surprise, the dues are still being shown on CIBIL which is not the case as I have been regularly paying for this account and there is only 0 due and the loan has closed in the month of October 2010.

I APPEAL you to please take this amount off from CIBIL and consider the waiver which was promised to me. (copy of it is enclosed for your reference.

Despite of sending repeated reminders and emails to ICICI, no action has been taken in this regard and I was told that they will get back to me in 4 days on 22nd October but still No JOY. This is a sheer harrasment for the customer and is not acceptible at all


An early response in this direction would be highly appreciated.

Thank you
Sanjay Kurani
[protected]

Respected sir, date:[protected]

I would like to stop icicibank credit card visa bill pay due to some inconvenient.

so, i herewith informing you that kindly stop my visa bill pay facility in icici bank

credit card A/c No.no.xxxx xxxx xxxx 1001 of R.Venkata Rao.


I request you to kindly stop this facility today onwards.



sd/-
R.Venkata Rao
D.No.27-11-16
Sundarayya Colony
:Pedagantyada,Vizag-530044
Cell: [protected], my DOB:[protected] copy to icicibankcredit division
for immediate action plz.

sir,
i have change my residence so i want to change my billing and residential address.my credit card number is [protected].

MY OLD ADDRESS,

PLOT NO-32/C PATEL NAGAR
BACK SIDE OF A P R GARDENS
CHAMPAPET
HYDERABAD
500070

MY NEW ADDRESS,

Name : K K REDDY
Address : PLOT NO. 19, H.NO.17-1-382/N/19,
NAGARJUNA COLONY,CHAMPAPET,
HYDERABAD
500079.
Mobile : [protected].
THANKING YOU SIR.

I just shifted to Pune from Nagpur.
On Sep 14 I tried to withdraw 6000/- from HDFC ATM Baner,Pune as ICICI ATM of that area was out of order at that time.
To My surprise i got only 4200/- that is 1800 Less. and 6000/ is dedcuted from my ICICI Acount.
Details of Notes(Currency) i got was in below order.
100/- X 10
1000 X 3
100 X 2
That clearly indicate it was not fault of machine but fault of Man as ATM in-charge had put 100/ note in-between 1000/ notes. I immediately raised this complain with HDFC first with the ATM Guard Register also called HDFC person.
But as I was ICICI customer i had to raise the complaint with them.I raised the complaint with them but all in vain after regular followup too nothing happen. According to them according to HDFC Official I got all 6000/- My Complain no with ICICI is[protected].

Please suggest me now what should i do?
As ICICI is no more entertaining me and i cant complain with HDFC as i am not their Customer.

Nitin Palewar
[protected]
nitin.[protected]@gmail.com

Dear,

i have given written request regarding my orginal property papers retrieval in banking ombudsman ref no-[protected] dtd-01/10/2010 in icici ref no SR15320663 dtd 25/09/200 but till date no reply pls update what should i do as i want to sell this property.

Regards
Piyush Tiwari
[protected]

I had purchased "Kotak Global Emerging Market Fund (closed)" in Sept 2007. The scheme became open ended on September 27, 2010 as per Kotak AMC website and their e-mail. However the ICICIdirect site still showing the scheme as "closed ended". I contacted them and provided them all info including the e-mail from Kotak and their scheme details sheet that is posted online on Kotak site. However, ICICI direct has not taken any action.

I spoke to a person by one Mr. Yatin (ICICI support), who told me to write to [protected]@icicidirect.com . On 16th Oct 2010, one Mr. Bhosle called me and told me to get said MF details at AMFI site updated by contacting Kotak registrar! Later I called ICICI again and spoke to a person from their call centre Mr. Hardik , who in the middle of our conversation told me hold me as he has another call. He did not mute the MIC. I could clearly hear him joking and chatting with some lady. After few minutes, he came back. On questioning his rational of keeping me waiting on an international call, he started giving excuses, and later hanged the phone. Long live ICICI (direct and bank!)
As per them the AMFI site is still showing the fund as closed ended. Hence I cannot sell. I asked them why the investor is held hostage for some update on a website for which he is neither responsible nor concerned. They are mum on this. The matter was reported on 12th Oct 2010 to ICICI. Even a complaint is lodged with SEBI on 19th Oct 2010. No progress. In an online world, if you stop a investor from buying / selling, can’t figure out what ICICI is up to?

Ms Kocher, will you look at this and resolve this immediately? Refer to 'ICICICARE=[protected]'

Sir, I have purchased ICICI six tax saving bonds on 30.04.2005 which are due for payment on 30.04.2010. Please credit the amount to my saving bank account No: 798,Indian Overseas bank ,Bank Colony IORAS Extension counter.14 Madurai.I have not received the Redemption amount with due intrest till date even after a lapse six months.Hence i request that the amount due to me may be credited in the above bank account.Kindly avoid further delay in this regard.
Details of bonds:
six bonds of face value 30000 My email id is: bagavathsingh.[protected]@gmail.com
certificate no: 27523
Bondholder No.[protected] My mobile numbar is [protected]
Distinctive No.[protected]

Thanking you in anticipation,
N.BAGAVATHSINGH.

hello

this is sujith.. i have a saving account with icici as rao nagar branch hyderabad.[protected]. i requested for its closure as i am not operating the account. since i have a demat and trading account related to it they asked me to go to icici directt branch to close it.. i visited icici direct branch and they denied saying we dont close accounts . u need to visit icici brach at navketan building near clock tower secunderabad. i visited them and applied for closure of direct account and they replied saying u need to go to ashok nagar branch to close it.. i dont understand when i open an account in a base branch .. y i cannot close it in the same branch.. i have been roaming only for this reason ffrom quite a long time now..and till now not even a single account of mine is closed. after a week they will charge QAB from me again.

i want someone from icici to actually take this seriosuly and resolve my issue to the earliest possible.

My Name is Parag haresh Shah, i was holding your credit card, the no. being - [protected] .This credit card has been discontinued by you without my knowledge after paying the last dues amounting to Rs.1292, Bill dated july 29, 2007. This bill has been paid by cheque from Punjab and Maharashtra co-operative Bank, cheque no. being 936768.
This is is to inform you that inspite of discontinuing the card from your end i am still receiving innumerable bills and statements from your end and also letters for non-payment of dues of dates after discontiuing the card. One of the letters is dated April 8, 2008 Ref no.:cc/28-03/37876 which is asking me to pay an amount of 60,876.76/-.I would like to bring to your kind notice that there has been a mix up from your end as you have given the same card no. to another Parag R Shah and his address being: A 203 Vizapur Nagar, Damodar Wadi, Ashok Chawl, Kandivali (east), mumbai-400101, his contact no.: [protected] & 28847034. The opposite party is also aware of this mess up by you. when i had spoken in customer care regarding the dispatch of credit card i was been told that the card was dispatch on 24/07/ 2007 on the kandivali address. as per the cibil report i had opened the new credit card a/c no [protected] on 24/06/2007 but my credit card first statement was received on 02/08/2003 . i also request you to kindly check my credit card statements from 02/08/2003 to 29/07/2007. for the credit history. It clearly seems that you have not done your job by changing necessary details due to which it has caused great inconvenience to me since the past year, nor have you'll bothered to acknowledge my calls given to your horrible customer care service. Here i am also giving you details of my calls made to you, one made on 5/3/08 at 4.51pm and 30/3/08 at 4.30pm. These are just details of the few calls i have made to you'll but yet after three year no action has been taken. as i am receiving calls from recovery agent for the balance amt due. i have also received letter for the card no [protected] & [protected] which are not even mine. If no correction is made immediately from your end then this e-mail to you and all the details of your mess up will also be revealed and printed to the newspapers as well. i have sue you in the consumer court complaint no 612/of 2009. Please do not ask me to patient anymore, just make necessary changes immediately. copies of all the document had been sent to mr aashish aggarwal your advocate, rl id 6579 icicibank andheri rl id 6580 by speed post on 12/06/2009 to meenakshi icicibank banda kurla complex rlc 7316 on 19/10/2010.but i havent received any reply till now from your end.


[protected][protected][protected][protected]

From: "jaspreet.[protected]@icicibank.com" <jaspreet.[protected]@icicibank.com>
Date: Fri, 22 Oct 2010 17:05:39 +0530
To: Reshma Sayed<[protected]@adfactorspr.com>; chintan.shah<chintan.[protected]@adfactorspr.com>
Subject: Dispute of credit card no [protected].....send the response only when i ask u to send it


Dear Sobiya,

Please find below our response and attribute it to spokesperson ICICI Bank.

"Prima facie it seems to be a case of mistaken identity . ICICI bank will investigate the matter and ensure that the genuine customer is not put to any inconvenience".

Regards
Jaspreet kaur
Corporate Communications.

I ,'Smt. Vasudha Waman Datar',had a fixed deposit with the Sangli Bank (Now merged with ICICI bank,Lakshmipuri Branch,Kolhapur)which had got matured in year 2000.In year 2008,I had submitted the certificate to issue the corresponding cash,but now the staff was refusing to give back the same.I have the receipt which tells about the submission of the certificate.

Maturity Amount:Rs. 7820/-

THIS HAS REFERENCE TO THE ICICI CREDIT CARD NO-[protected] EXP.03/13 .
I HAVE RECEIVED THE CARD STATEMENT DATED OCT 19,2010 WHERE I AM INSTRUCTED TO PAY LATE PAYMENT FEE AND INTEREST CHARGES WITH TAXES TOTAL AMOUNT RS. 552.00 APPROX.
I AM NOT IN RECEIPT TO MY PREVIOUS BILL FOR WHICH THE LATE PAYMENT CHARGES ARE MADE IN THIS BILL AND AS SUCH MY RECORD SAYS WHEN EVER THE BILL COME THE PAYMENT IS MADE IMMEDIATELY HENCE IF YOU HAVE ANY DETAIL OF THE RECEIPT OF MY PREVIOUS BILL FOR WHICH THE CHARGES ARE LEVIED, THAT MAY BE FORWARDED TO ME OR REVERSE THE ABOVE CHARGES.
THANKS
ROHIT KUMAR
31/6 CHETNA APPT IP EXT DELHI-92

My ICICI credit card No. is 4477 XXXX XXXX 8000. I called the customer care and requested for a full and final settlement for the above mentioned card for which they said that you will have to pay the minimum amount due for this month and they will start the procedure for the settlement. A month goes by and they again ask for the minimum amount making excuses about papers not being ready for I replied that I wont pay the minimum amount on which they say that settlement is not possible and you will have to pay the amount else interest will be charged and hung up. Now I've also use credit cards from two other banks viz. ABNamro (now R.B.S.) and S.B.I. and they where ready to do the settlement (I got the settlement letter from them the next day after calling them). Now my question is why the hell is a bank like ICICI not ready for settlement and what must I do to settle the issue. Also note that I don't care about being reported in CIBIL.

Dear Sir,

I am a Credit Card holder of ICICI Bank since 2007. On 12 Feb, 09 I have received a call from Customer Care of ICICI Bank offer for Health Insurance Policy against above mention Credit Card.

On 12 Feb, 09 without my consent on amount of Rs. 23003/-( Twenty Three Thousand Three only) was charged from my credit card account towards policy charges which was never opted by
never has been received by me till date consequently I stopped using the card thereafter.

On 27 Feb, 09 I received an EMI Statement from ICICI Bank Vide letter Ref. No. 5327197 & 5322705 dt. 17/2/2009 stating a option of cancellation of said policies in case I do not opt to retain
then, within 60 days. On 10 March, 09 I gave my option of cancellation of both the polices vide my letter on 10/03/2009 to credit card department, mumbai and copy to H.O., Varodara throughcourier and also informed the telephonically by the bank for cancellation. On 18/03/2009 vide request No.[protected] &[protected]. At the time Customer care executive told me that policy
cancellation refund will be given to me after deducting charges Rs. 13802/- I told then I will not pay any amount for the policy cancellation for which was given to me fraudulently. Thereafter I received Hundreds of call from the ICICI Bank to clear my credit card balance, but I hold them that I would clear all my dues if the bank shows me any documentary proof of policy/policy
cancellation. The bank still kept an calling me without any feedback.

On 26 June, 09 bank called me on phone to deposit of Rs. 650/- as processing fee and they would clear my refund. I paid the fee of Rs.650/- vide Ch. No. 945445 dt. 12/07/2009 for Rs.650/- drawn of ICICI BANK. Nothing was done by the bank except deducting Rs. 650/- from my account. I lost my trust from the ICICI Bank. I then filed a complaint to the Mr. Shiv Kumar Tadikanda, Nodal Officer, Hyderabad with all the details on 27/10/2009 through speed post No.SP ED[protected] IN. The Nodal Officer Hyderabad informed from MobileNo.[protected] at 5.30 PM on 31/10/2009 that they were in the process of clarification with ICICI LOMBARD GIC LTD and they would inform me within short period. No call tilldate has been received from the Nodal Officer, Hyderabad.

As per the instruction from ICICI Bank I also applied for cancellation of above mentioned Health Insurance Policy Vide their Cancellation request No. 11894639 dt. 15/09/2009.

On 22/09/2009 the policy was cancelled or amount of 9201/- (Nine Thousand Two Hundred One only) was credited to my credit card account. I was in found that the balance amountof Rs. 13802/- was with held by ICICI LOMBARD GIC LTD as policy cancellation charges. I do not understand attending a mobile phone call from ICICI Bank costs a person
Rs. 13802/- by ICICI LOMBARD GIC LTD

I then filed a complaint to ICICI LOMBARD GIC LTD Office at connaught Place to through speed post No.SP ED[protected] IN on 21/01/2010. Their response was showing. They telephonically ( No[protected] at 11.50 AM) told me on 15/02/2010 that no refund will be made and no written feedback is given to any one as per company rules.

On 7 June, 2010 ICICI Bank (Miss.Manisha) Rohini Branch Sector-8 called me to settle the dispute and refund of Rs.24379.51 would be made to me if I deposit Rs. 1000/- as processing fee. I gave cash payment to the Bank reprentative vide cash receipt No.[protected]. On 24/6/2010 a call one again came from the same bank By Miss Manisha that my refund was realised in fulland NOC for the same will be sent to me in case I deposit Rs. 700/-. I gave this amount also vide cash receipt No.[protected] dt. 24/06/2010 to the Bank representative. But this amountof Rs.1700/- was only shown as deducted from the dispute amount i.e.(Rs. 24379.51 - 1700/-) and the balance 22679.51was reflected as good against me and no refund was made.

Now the above amount reversed by ICICI LOMBARD GIC LTD dt. 01.09.2010 and balance amount dt. 29.09.2010. But the Rs.2350/- was not reflact my credit card statement paid for full & final settlement. Therefore, I request you to kindly issue us draft/cheque for Rs.2350/- with interest immediately because the above case not settled. I want good relation with your bank So, I request you to reactivate my Credit Card No.5177 xxxx xxxx 3014.


With regards,



VIJAY SINGH NEGI

My mother is having an old pension policy named "Life time super pension"
premium mode is monthly and Premium term is 3 yrs which has completed 2 yrs. .
before completing 2 yrs an advisor from ICICI company contacted us and told that kindly give last and final 1 yr premium in advance ie. Rs.24000. and we'll give you some bonus in november My mother paid that amount thinking that our policy has now fully paid up.
Now when she contacted your udaipur, Rajasthan office to consult about policy they told us that your old policy is diffrent and the advisor has given you new other policy named "icici pru assure pension uni- 105L102V01".
She has filled a complaint in that icici office .
Now we want to get our money back and punish the concerned advisor.
Several times I had sent complains to icici grevience but nobody is listening.

My name Bala Gangadhar Nalam, My LIC policy No.[protected]

I have ICICI Credit have, for this policy i have choosed BILL Pay option,

till 20 sept 2010 ICICI not paid the premium amount

then i have paid premium amount through SBI net banking on 20 Sept 2010, and 25 Sept 2010 ICICI also transferred funds to LIC for the same policy.

i have sent mail to LIC, by mistake we have paid 2 times for the same policy, then LIC has send response they inform us they are received only one payment that is date 20 sept 2010, this information i have informed to ICICI Credit cards and requested to refund the premium amount.

and i have sent the LIC payment premimum receipt (paid through SBI Net banking) and Response from LIC regarding this issue.

somany times i am requested ICICI refund the payment or send the LIC receipt, but till date thier is no response from ICICI.

i request you please inform ICICI refund amount.

because LIC not received the payment from ICICI.

regards

bala gangadhar

For this

An error /unauthorised transaction of Rs 1474 plus other hefty charges levied to my credit card account [protected].I immediately asked bank to terminate my account and investigate the matter in detail and at later time I paid the amount in full against my credit card bills assuming they will reverse the amount after investigation.But Bank did not do anything neither did investigation nor reversed the amount charged to credit card.What should I do.

R/Sir,
On checking of my account statement for the year 2008 to 2010, it is found that the following amount were deducted from my demate account no.[protected] with the remark that QAB charges +ST charges without any intimation/information.’
Sl.no. PURPOSE period Amount
1 QAB charges+ ST 04/2008 06/2008 Rs.843.00
2 -do- 7/2008 09/2008 Rs. 843.00
3 -do- 10/2008 12/2008 Rs. 843.00
4. -do- 01/2009 03/2009 Rs. 827.00
5. QAB charges+ ST77 04/2010 06/2010 Rs. 827.00
It is further that, at the time of opening of 3-in-1 account, representative of ICICI Bank has intimated to me that a sum of Rs. 750/- per year will be charged from you on account of service charge and further rs. 500/- per year as amc whereas the above amount deducted from my account quarterly without any intimation to me. I have sent many sms to ICICI customer care but till date neither any reply nor any amount refunded to me.
It is therefore, requested that my account may be checked personally and arrange to refund excess recovery made from my account at the earliest.
Yours
Dev Kumar, Account no.[protected]
Mob. No. [protected]
[protected]@rediffmail.com

Dear Mrs.Kochhar,

I am writing to you in reference with my LAP from ICIC BANK having loan number LBPUN[protected].

I have repaid the loan on 19th July 2010 and till date ( four months) been following up with your bank for my original property documents. These are the concerned persons- Swapnil Wadgaonkar (mobile # [protected] ) and Ashish Patankar (mobile # [protected] ).
Hope you help me on this otherwise I will be forced to take a very strong legal action against the
bank.
Awaiting your positive and quick reply.

Regards,

Kapil Pashankar