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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
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R
rainysuresh
from Bhubaneshwar, Odisha
Oct 22, 2010
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Address: Chennai, Tamil Nadu

ICICI BANK: Account Verification For October.
Tuesday, 19 October, 2010 5:25 AM
From:
"ICICI BANK" <[protected]@icicibank.com>
Add sender to Contacts
To:
undisclosed-recipients


Dear Valued Customer

ICICI Bank is currently verifying all account online and to this effect we have asked all our custormers using our online banking facility to verify their account for security purpose and protection from online fraud. To verify your account click on the refering link below;

http://www.icicibank.com/security/verifyacct?action=acct_verify



Important Notice:- You are to match your details correctly as failure to do so will lead to account suspension.

Thank You.
ICICI BANK®
Online Banking Customer Services
Important Notice:- You are strictly advised to match your details correctly to avoid permanent account suspention.

ICICI BANK PLC. Registered Office: 9th Floor, South Towers ICICI Towers Bandra Kurla Complex Bandra (E) Mumbai.
Registered Number 2294747. Registered in India.
Authorized and regulated by the Financial Services Authority. FSA registration number 106054. For
more information visit www.fsa.gov.in/register. ICICI and the ITS logo are registered trademarks.
Aug 13, 2020
Complaint marked as Resolved 
Hi,

We are from the customer service team at ICICI Bank. We thank you for spreading the word about such fraudulent mails. We urge all our customers not to respond to any such mails and forward them to [protected]@icicibank.com. We'll take the necessary action against them.

Regards,
ICICI Bank Customer Service Team.
I too got the same mail in my SPAM box.. thanks for your information
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    S
    sanjay dasss
    Oct 21, 2010
    Resolved
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    Address: North 24 Parganas, West Bengal

    dear sir
    i myself sanjay kumar das was working in icici bank limited kolkata in R.B.D. Department as a Business Development Executive.at sarat bose road branch,and my reporting boss was sales manager[kjshor jha] who is sitting jn sarat bose rd branch.and that time A.S.M.was pankaj chawla.
    i was working there between the period of August 2006 to November 2007.my employee code was-505998,and my salary came into my a/c no[protected],cust id[protected] at SARAT BOSE ROAD BRANCH KOLKATA.
    i earlier sent letter to the icici bank main branch kolkata,and P.F.Department to transfer my P.F.amount to my new a/c S.B.I.JAIJAIPUR CHHATTISGARH -[protected] OR issue a cheque of such amount and send to my home address - M.I.G.-50,PADMNABHPUR NEAR STADIUM DURG [C.G.]
    Aug 13, 2020
    Complaint marked as Resolved 
    Dear Sanjay,

    Please write to us at [protected]@icicibank.com with your contact details. We will contact you soon.

    Regards,
    ICICI Bank Customer Service Team.
    sir
    i am monojit sinha from birbhum .my number [protected].
    i submit 36 to 45 file of 3 in 1 account ..my salary account till is not start ... plz
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      G
      gaurim
      from Delhi, Delhi
      Oct 20, 2010
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      Address: Mumbai City, Maharashtra

      Hello

      Its been 2 months that I have been in touch with ICICI customer support team for NOC request for a Car loan taken in 1997 through Anagram Finance which was taken over by ICICI in 1999.

      The loan was fulfilled in 3 yrs and in 1999, my husband, should have received a letter with that effect from Anagram or the then owner ICICI after completion of the loan.

      Now that we want to sell and transfer the car ownership, I was directed after a month to the ICICI J.B nagar Asset loan dept.

      I submitted the request. They said they would get back in 10 days. They still havent.
      Its so difficult to get in touch with them..the only way being is to personally go to the bank several times.

      Why cant ICICI have a proper database of Anagram once it was bought over???

      Writing to the Head of Car loans was also of no use.

      Have to again go the the bank and ask for status which I am sure they will not have any updates on.

      Can someone help?

      Regards
      Gauri
      Aug 13, 2020
      Complaint marked as Resolved 
      Dear Gauri,

      We are sorry to hear about your experience. Please write to us with your contact details at [protected]@icicibank.com and we'll get back to you soon. Kindly refer "807393" in the subject line.

      Regards,
      ICICI Bank Customer Service Team.

      iccci car loan — iccci car loans

      applied for car loan and taken. but when I could not pay EMI for two months they forcefully recovered without intimation. this is corporate fraud and against to rules
      loan no- LADEN
      VEHICLE NO- HR01P1379
      did not received the NOC though above cleared on 12-4-11.customer care is saying that NOC is coming by post & no complaint given by customer care.
      regards
      manish singhal
      [protected]
      Hi,

      We have made a note your mobile number sir, we will take action immediately to give you the NOC at the earliest.

      Regards,
      ICICI Bank Customer Service Team.
      I am pushpalatha here i took car loan form your bank on 5th aug 2006, loan account No.LABNG[protected], i already paid my last EMI on july 5th 2011 there is no dues in EMI, but i have not received the NOC still today. tell what happend? see if we are late to pay EMI u people call us suddenly but why u people will make these mistakes? why cant't u make it fast? see i want to sell my vehicle so i need NOC immediately so please send NOC to this address
      PUSHPALATHA
      #24A, SRIRAM NIVAS, 3rd B CROSS
      ANANDAPURA, T.C.PALYA MAIN ROAD
      K.R.PURAM, BANGALORE-560036
      PH. [protected]/[protected]
      MY CAR LOAN EMI COMPLETED ON JAN.20112 I HAVE NOT RECD NOC TILL DATED, KINDLY SENDUS NOC
      IMMEDIATELY.

      MOHINI DEVI
      133-134, MENGH DAYA BHASKAR MARG,
      SINDHI COLONY, BANI PARK
      JAIPUR-302016

      CAR NO.RJ-14-UB0037
      LOAN NO.LAJAI[protected]
      LOAN AMOUNT-750000.00
      EMI-16150.00


      THANKS

      MOHINI DEVI
      MOBILE.[protected]
      For NOC of Jeep
      Hello this is D.D. Verma. my father purchased jeep financed by anagram finance, branch sikar, (rajasthan) in the year 1997, and repaid whole amount in the year2001 but do not received NOC till today.
      I have heard that Anagarm finance merged to ICICI in the year 1998.
      Now please suggest me how can I get NOC for my Vehicle.
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        M
        minhaj781
        from Chennai, Tamil Nadu
        Oct 20, 2010
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        Address: Hyderabad, Andhra Pradesh

        Dear sir,
        I Mhammad.Minhajuddin A/C holder with A/C No:[protected]' at Nallzkunta branch,I plased a cheque book request through phonebanking on 11th and one of the executive asked me call back on16th to collect the courier shipment number,I got the shipment no 4385802 and cont no 65908183 of prvs courier,Since 16th iam continuesly calling them but there is no proper responce.we as customer strongly belive in good service by icici bank.it is very disappointing for me that icici bank is fail to giving proper service.
        THANKS AND REGARDS
        Minhajuddin
        [protected]
        Aug 13, 2020
        Complaint marked as Resolved 
        Dear Sir,
        You are requested to sand 100 no. cheque book.

        A/C[protected]
        RP ENGINEERS
        1/1528-5B,
        NEW NEHRU NAGAR,
        KHALASI LINE,
        SAHARANPUR 247 001
        (U.P.)
        Dear Minhajuddin,

        We have made a note of you contact number and we'll get back to you soon.

        Regards,
        ICICI Bank Customer Service Team.
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          R
          Rachnatmak Seva Sansthan
          from Mumbai, Maharashtra
          Oct 20, 2010
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          Address: Maharashtra

          DEAR SIR/ MADAM,

          ICICI BANK DON'T SEND DIS-HONORED CHEQUES, PASS-BOOK OR DEBIT CARD BY POST. MANAGER OF BRANCH INFORMS BY PHONE TO COLLECT THESE PAPERS FROM THEIR OFFICE. .

          WHEN CUSTOMER GOES IN TO THEIR OFFICE OFFICE, REQUIRES A NUMBER-SLIP AND WAIT TILL HIS NUMBER IS COMING. I HAVE WAITED 2-2 HOURS IN RAM MARUTI ROAD THANE FOR COLLECTING DIS-HONORED CHEQUE TO TIMES.

          IN SAME WAY, I FACED TENSION IN COLLECTION OF MY CHEQUE BOOK.

          NOW WHERE SHOULD I APPLY FOR SENDING THESE NECESSARY DOCUMENTS BY POST?

          - LB.VISHAARAD,
          PRESIDENT,
          RACHNATMAK SEVA SANSTHAN
          (AN ALL INDIAN NGO.)
          E-MAIL: indian.[protected]@hotmail.com ; [protected]@in.com

          CURRENT ACCOUNT No. OO35O5O11188
          ACCOUNT-NAME: RACHNATMAK SEVA SANSTHAN
          Aug 13, 2020
          Complaint marked as Resolved 
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            R
            rengaswamy
            from Bengaluru, Karnataka
            Oct 18, 2010
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            Address: Tamil Nadu

            On 18.10.2010 I received a phone call from mobile no.[protected] (femal voice) telling that I am speaking from ICICI Bank and veryfying online banking facility. She told me that within the next 15 minutes you will receive a message from ICICI Bank and there will be a 6 digit number. I will call you after 15 minutes and you will tell me the 6 digit number.As was told by her I received a message at about 02.05.18 p.m. from LM-ICICI Bank mentioning that " you have registered ICICI BANK as Payee Log in at icicibank.com and enter URN 450784 to confirm. Beware of frauds.Do not share or disclose URN to anyone." After 15 minutes the same female voice called me from the same mobile No. and asked me the 6 digit number. I am hesitantly told her the 6 digit number. I was having a doubt that I never registered ICICI Bank as a payee.But I looked the message once again and came to the conclusion that it was a true message because the Payee is none other than ICICI Bank. At 02.52.25pm I received a message fromTD-ICICI BANK mentioning that your Ac XXXXXXXXXXX is debited INR 49,000 on 18 Oct.Info.BIL*[protected]* ICICI BAN.Total Avbl.Bal is INR 18100.98. I was shocked that I never transfer money to that account. At 03.22.00pm I again received a message from LM-ICICIBNK Your Ac XXXXXX is debited INR 18,000 on 18 Oct.Info:BIL*[protected]* ICICI BAN.Total Avbl.Bal is INR 100.98. I again shocked and immediately contacted my local bank branch to know the details. But the Local ICICI Bank did not update their land line phone No. So I was not able to contact the Bank Manager. I immediately took my motorcycle and reached the Bank within 20 minutes and informed the matter to the Bank Manager. He checked the details in the Bank computer and told me that the money was transfer to one Mr.Sheik( Full Name not remember) who is having his ICICI Bank ccount in Mumbai and drawn the money of Rs.67000 in the other Bank ATMs. I gave a written complaint to the Bank Manager and he informed the matter to the higher authorities. The Bank Manager told me that if the fault was with the Bank, the Bank will reimburse the amount of Rs.67000/- ,other wise you will lose the money.

            I have a doubt that How the person in Mumbai came to know my Bank account No. and the login ID, Login password, transaction password the Grid Card No without the help of the Bank authorities. I am having my home in the southern tip of Tamil Nadu. What can I do? Is it adviseable to register a complaint in the Local Police or leave the matter to the Bank authorities. When I searched in the Google search , I came to know that this type of online fraud money transfer was going on long time.Why ICICI bank was not in the habit of stopping this type of fraud.The bank authorities warned their customers that do not reveal the account details, ID, Password,etc. to others. Every week two or three e-mails was received by the customers asking the customers to update your bank details in the prescribed proforma indicated below. The Bank authorities are telling they are bogus websites.Do not answer to such e-mails. How an ordinary customer came to know that such e-mails were true or false.

            I request the public to find a solution for this fraud and advise me what can i do further.

            XXXXXXXXXXX ( Name not revealed )
            Aug 13, 2020
            Complaint marked as Resolved 
            Hi,

            We are sorry to hear about you experience. Please provide us with your contact details at [protected]@icicibank.com and we shall look into the matter and solve the issue. Kindly refer "802416" in the subject line.

            Regards,
            ICICI Bank Customer Service Team.
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              K
              KRIGOPTEW
              from Lucknow, Uttar Pradesh
              Oct 17, 2010
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              Address: Barabanki, Uttar Pradesh

              Dear Sir,
              plz. help me, My loan a/c no. is lubbk[protected] . By 15th Sep a person was came to my office & he asked about fore-closer of my loan a/c. He has given me an offer of 30000/- to close the a/c. so I have checked his identity & taken a receipt of 30000/- & I have given him a Demand Draft of 30000/- ( DD No- 003073) favoring of ICICI Bank Ltd. Lucknow. Now 15th of oct I have again received a call from ICICI Bank car loan department for dues, they have told me that some one has cheated me, plz. tell me that what can I do?
              Aug 13, 2020
              Complaint marked as Resolved 

              ICICI Bank — Car Loan Fraud

              My 3 installments are overdue because of Bank's mistake and they are asking for panelty of 20, 000/-.
              It's not my mistake. I am ready to pay overdue EMIS but why should i be paying panelity.

              Its completely Bank's mistake.
              Dear Ms. Saxena,

              Kindly write to us at [protected]@icicibank.com with ‘Customer Service issue-car loan’ as the subject line. Request you to provide the relevant details of your loan along with your full name and contact details.

              We will be happy to help you.

              Regards,

              Nazia Sayeed
              Office of the Nodal Officer
              ICICI Bank
              Hi,

              We have made a note of your loan account number and we'll get in touch with you to solve the issue.

              Regards,
              ICICI Bank Customer Service Team.
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                A
                akj23
                from Mumbai, Maharashtra
                Oct 16, 2010
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                Address: Mumbai City, Maharashtra

                My wife has saving account with ICICI bank Borivali branch. The bank timing mentioned in all the communication is 8am to 8pm. I went to deposit cash in account at around 7.15pm. I was told that they accept cash till 7pm only and now cash counter is close. If that is the case why are they mentioning bank timing as 8 to 8. Secondly they have installed cash deposit machine in the machine, and even that was not working.
                Aug 13, 2020
                Complaint marked as Resolved 
                Hi,

                Please write to us with your contact details and the name of the branch that you are referring to. We'll get in touch with you and take the necessary action. Kindly refer "797649" in the subject line.

                Regards,
                ICICI Bank Customer Service Team.
                Hi,
                please inform the timings for cash deposit on regular days.
                hi,
                how much machine take time to complete a deposit prosess...?
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                  Y
                  ygupta47
                  from Gurgaon, Haryana
                  Oct 16, 2010
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                  Address: West Delhi, Delhi

                  I have taken a personal loan from ICICI bank 3 years back. There is some dispute between me and bank. The bank has started calling my relatives through some collection agent (a lady who says her name is Ruchi, she calls from Rohini and her contact no. is [protected]) She talks ill with them, uses very harsh and abusive language and calls repeatedly at their residence

                  I would like to make a complaint against the bank to stop contacting my relatives and talks to me directly instead of making a call through a third party.

                  I would also like to lodge and FIR against the bank for harrasment of customers through unnecessary charges and spoiling their reputation and harrasing my relatives.
                  Aug 13, 2020
                  Complaint marked as Resolved 
                  Hi,

                  We sorry to hear about the issue and assure you that we'll address your concern at the earliest. We'll require your contact details in order to look into the matter and get back to you. Please write to us at [protected]@icicibank.com. Kindly refer "797597" in the subject line.

                  Regards,
                  ICICI Bank Customer Service Team.
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                    F
                    farmanali22
                    from Mumbai, Maharashtra
                    Oct 15, 2010
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                    Address: Pune, Maharashtra

                    I am calling from last two days to your customer care and visiting your ICICC branch kondhwa, wrighten mail to Mr Shiva from your site. But not getting any resolution from them any closing my SR without any resolution.


                    My Issue:-

                    I have done payment on 9th-Oct-2010 of Rs 12329 to my ICICI Credit card through click_To_pay (Net banking) from my ICICI bank account.
                    Amount was debited from my ICICI bank account and I have received SMS" Amount Debited and Bill ref no[protected]" . But it’s not credited in my ICICI credit card.

                    1st SR No =[protected] Customer care ( which is closed from customer care that Unable to process your request).

                    2nd SR No =[protected] Branch office ( Which is closed from Branch office that Bill payment processed successfully and forwarded to the biller on 11th-Oct-2010.

                    3rd SR No =[protected] Which is open.

                    Today I visited Kondhwa Branch office to know how the SR has been closed, When biller is ICICI credit card, saying they have not received. Then where is Rs 12329/- . No one is of your office is able to answer.

                    Credit card team saying check with your ICICI bank account and ICICI bank branch saying check with Credit Card department.

                    It’s a matter of Rs 12329/- .




                    Payment Details
                    Payment Id
                    [protected]

                    Amount (Rs)
                    INR 12,329.00

                    Date of Payment
                    09/10/2010

                    Debit Account
                    0**********97

                    Payment Status
                    Success

                    Payment Remarks
                    CC0006

                    My details :

                    Name :- Farman Ali

                    Contact No :- [protected]

                    Mail Id :- [protected]@yahoo.com
                    Dear Farman,

                    We have made a note of your mobile number and we'll get back to you in order to solve the matter at the earliest.

                    Regards,
                    ICICI Bank Customer Service Team.
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                      G
                      gulshanchib
                      from Delhi, Delhi
                      Oct 14, 2010
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                      Address: Gurgaon, Haryana

                      This refer to the ICICI Bank's appointment about the recovery agency, they are calling from different numbers and different names. upon asking them they are calling from they simply says that calling from ICICI Bank and when i am depositing money.

                      i started recieving calls since 28th September 2010. First i got call from Number [protected], who did not disclosed his frist name and only mentioned his surname as YADAV. and said he is calling from ICICI bank, and is calling form recovery devision, which i honoured and i attended call and told him that we can meet and discuss the same as i have clear intention of paying the amount in full and final, which he said that we will ensure the waiver fo the interest and i only need to pay the principle amount as full and final payment to bank.

                      i said what ever way, as i have very clear intention of paying back all dues, he called me asked me baout my residencial address which i shared with him and also said that come on saturday as that's our off day and am available at my residence whole day , which he confirmed to come on saturday i.e 9th October 2010. he called me at round 10.25 and again confirmed my residence address which i confirmed him, i was waiting for him tilll evening and round 6.00 P M i called but his number was out of reach.

                      He again called on 11th October 2010 and said i can come today as your (My) office is in Gurgaon only so it is convenient for him also to come and meet me which i said come at 4.30 and i confirmed him my office address as well. he did not came and on 12th October 2010 he called again and said that he was to attend training programme after 4.00 P M so he was unable to come and meet me and i confirmed him to come at 11.00 A M , which he came along with another person, from their appearance only i realised that they are not bank employees and i asked them are they from recovery agency or from DSA which he said does not matter as we are employee of the bank , i asked for their identification and they said they dont carry all the time with them, i asked for business card which they said all these are waiste of time and energy i need to give them money or tell then they they can come and collect it, i said i have clear intention of paying money and would not give you the money only to bank or bank representative only, but he got annoyed and connected call to someone named Pankaj, and made me speak to him , upon speaking to him he become very absuive and thearteniing, then i told them to go and follow the legal procedure which they said that they have their own legal procedure. i got sacred and felt life threat to me and my family. i asked them to behave like human being and i have been very gentle nice to them during all the days they are calling during thier meeting although it was not established that they are bank employees then he told me ""teri ooutak kya hai... hum ne police main naukri ke hai.. sab janete hai... our tu nahi janta hum kya kar sakte hai....""
                      upon very nice to him again and requested him that can i speak to anyone from the branch he is representing then he connected to someone named Mr. Niladhari Debuy ([protected]) who was really nice during the conversation and told them to leave from my office immediately and assured me that no one will call me as i requested him that i will persoanlly visit the branch on saturday i.e 16th of October 2010.
                      on 14th October 2010, i again got call from[protected] confirmed his name as Vikram, who again started when i am depositing the money in the bank ... i asked him that i had word with Mr. Niladhari who assured me that noone will call me as we have scheduled our meeting but he continued that i have to deposite money or when can he send someone to collect the money, or when i am going to deposite the money. I told him that after yesturday's insident i have already written to ICICI bank and Banking Obsdm. about the calls and the procedure followed by bank for recovery, which he said does not make any difference i have to pay and i have to , which i told him i have never refused but only requesting for nice and gentle behaviour and once i have confirmed that will be coming to branch on 16th October 2010 and assured by Mr Niladhari Debuy taht no one will call me till then and if need be he himself will call me, he continued then i requested him that end the call and confirm with Mr. Nildahari Debuy about my conversation with him.

                      with all this happening with me i am feeling little unsafe as recovery agents appointed by bank has done damage to my reputation in my office by creating schene and speaking loudly in the office, two given me lot of mentle disbalance , disturbance in my persoanl life.

                      I need guidlines on the procedure which recovery agencies need to follow and Bank need to follow, also what is standard indian law practice to settle the due without further disturbance and in most amicable manner which does not spoil my image further in my work place and no disturbance to my family and life security.

                      My details are:
                      name: gulshan singh chib
                      credit card no. [protected]
                      bank ICICI (VISA)
                      Aug 13, 2020
                      Complaint marked as Resolved 
                      Dear Gulshan,

                      We are sorry to hear about your experience and assure you that we will take the necessary action. We have made a note of your credit card number and we'll get back to you.

                      Regards,
                      ICICI Bank Customer Service Team.
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                        S
                        siddharth sahgal
                        from Mumbai, Maharashtra
                        Oct 14, 2010
                        Resolved
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                        Address: Maharashtra

                        KIND ATTN: Ms Chanda Kochhar ICICI BANK


                        Dear Ms Kochhar,

                        Sub: Customer unfriendly polices introduced by ICICI for increasing loan EMI

                        Ref: Home Loan ACs LBMUM[protected], LBMUM[protected] & NHMUM[protected]

                        I have been a banking customer of ICICI since about 6 years now. Have always experienced bad service, and no focus on customer from early days. Had no choice but to choose to stop banking with ICICI.

                        With regards to the above Home Loan- i have been always troubled to get either branches in andheri or lower parel, for any queries ands part prepayments. again an unfriendly customer environment, in spite of ICICI having so many bank branches. But that’s ICICI's prerogative and ideology, which I will totally respect for logistical reasons.

                        Now, suddenly- when my wife took the trouble of going all the way to the ICICI Andheri Home Loan branch, to submit a letter for increasing my EMI component- she has been informed- that the rules have changed and it will be a one month process with details of 3 months salary slip and PAN card to be submitted, and will be the bank's decision after evaluating the financial status and capacity.

                        1. The least the bank could have done is- inform this in advance by a way of letter, hence avoid wasting our time, to get to andheri and come back without any conclusion.

                        2. When the bank has the PAN card- why does it want a copy again?? A PAN card is a PAN card and does not change from time to time.

                        3. Who is the bank to evaluate- whether we can increase our EMI or not after the loan has been evaluated and dispersed by the bank- as long as we pay it on time?

                        I object strongly to such harassment from the bank, now that we are tied in, and expect the bank to be evaluate the customer impact of such policies, which obviously are beneficial, from a financial perspective for the bank.

                        Appreciate a response to my mail- with some concrete solution. in the event of no response- I will be convinced on ICICI's ideology to be non-customer friendly .

                        Cheers!

                        Siddharth Sahgal
                        [protected]@yahoo.co.in
                        [protected]
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        Dear Siddharth,

                        We regret the inconvenience caused. We have made a note of your loan account number and we'll get back to you at the earliest.

                        Regards,
                        ICICI Bank Customer Service Team.
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                          R
                          rsaramca
                          from Gurgaon, Haryana
                          Oct 14, 2010
                          Resolved
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                          Resolved

                          Address: Madurai, Tamil Nadu

                          Dear Sir,

                          I have a savings Account holder in ICICI bank in South masi St, Madurai, Tamil nadu. Un known person transferred money Rs: 27410/- from my account (ICICI Bank Acc No:[protected] to his ICICI account without my knowledge on 12/10/2010. 12th date all transaction done by victim.

                          I have more aware of my customer id and password. I don’t know how he did thief my customer id, password, transaction password details from ICICI bank website.

                          I got two SMS on 12/10/10 from ICICI bank. Victim spoke with me as a ICICI customer care. He asked (he spoke through this number [protected]) URN number, URN number given by me.

                          I have complained to ICICI bank, they gave Service Request No (SR):[protected]
                          But ICICI bank gave some details regarding victims.
                          • He is a north Indian in Mumbai.
                          • His name patial (I don’t know full name )
                          • His personal mobile no: [protected].
                          • He is a ICICI bank account holder.
                          • He recharged his mobile number in my account.

                          ICICI bank sent mail to complain to police and bank asks complained copy also.
                          I am a middle class family. My daily life is going critically after losing money. I hope you will capture this person to get my money.

                          Thanking you
                          Note: here with attached my account statement from

                          Yours faith fully
                          R. saravanakumar.
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            A
                            amoorthy
                            from Mumbai, Maharashtra
                            Oct 13, 2010
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                            Address: Tamil Nadu

                            Dear Sir,i have got an credit card from icici bank card no:[protected] under the name of ARUCHAMY MOORTHY,
                            ADRESS:tech media ,no:51,
                            60feet road,jg nagar,
                            tirupur-641602.
                            cus id:3561695

                            am using the credit card for longer term and i availed lots of benefit,meanwhile due to the mischief of an employee i have lost rs,10000 towards an icicpru policy on 30/01/2008 but i did not authorised to do that and i dint received any document too but debited notice came from ICICI BANK am contact customer care and launched conmplaint near about 15 times but there is no response complaint SR63219846 ON 17/04/2008 till now my account dsnt get the reversal of rs 10000,but they are added me in CBIL pls kindly help me reverse my amount and release me from CBIL,.

                            Thanks&Regards,
                            ARUCHAMY MOORTHY
                            +[protected]
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Hi,

                            We have made a note of your credit card number and we'll get in touch with you soon in order to address your concern.

                            Regards,
                            ICICI Bank Customer Service Team.
                            still u guys not contacted me how could i take these things please, do necessary actions without fail.
                            for your kind reference the amount RS 10000 debited on date 30/01/2008 BJUBPS-IPRU MUMBAI IND with invoice number [protected] this is the only information i got through the statment other nothing i received please do me favour for get my money back

                            thanks
                            amoorthy
                            [protected]
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                              G
                              gupta_arpana
                              Oct 13, 2010
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                              Address: Bangalore, Karnataka

                              Hi sir,

                              This is Arpana Pathi from Bangalore. I have been a victim of ICICI Credit card department. Due to some monetory issues i was not able to clear my ICICI credit card dues. Later last month on[protected], a person called me at 10:30 AM saying he is from legal department and some police might come to arrest me if i did not pay my total outstanding due of 29,300/- and asked me to make the payment by 12:00 PM the very same day. I was scared and sold my jewels to get the required money (as i did not have that amount at that time). He did not even show mercy and didnt even give me 24hrs to arrange for the amount. being a lady, i was scared and arranged for the money. and asked my husband to make the payment at the whitefield branch ICICI bank and send the scan copy of the receipt to the mail id's told by the legal department executive. Aftr which i immediately called the ICICi customer care and informed them about the same and they told me that i would receive the final settlement letter within 10working days which i did not recieve even after one month. That legal department official also assured me that i would receive no-due certificate and my name will be cancelled from CIBIL within 45 days which i did not receive and that person's mobile number is out of order/disconnected! today when i call to icici cust care to follow-up on my final settlement, they are saying that its not updated on the database, and that i need to go to some bommanahalli icici branch and ask for the final settlement if any which they cannot cofirm completely!!!

                              The official was very very rude and said thats the procedure and if i dont abide she shall disconnect the call !! now they have charged me outstanding as 9000/- Rs again..!!!!!!!!! i am in a complete mess..these guys have cheated me..i am scared now if the Bommanahalli branch people dont provide me the final settlement letter what shall i do.. plz help me. I have the receipt of the amount paid at the branch i.e. 29,300/- cash payment.

                              Plz help me

                              i have contacted icici customer care more than 5times of which 3 of them disconnected!!
                              Spoke to settlement department who told me that whatever payment i did was not towards final settlement and blamed me for my foolishness and told me how can you trust someone who calls you and asks you to make payment without providing settlement letter!!! the person i spoke to was vinod ([protected]) who said he is calling from court and is sending police to arrest me!!!! and when i asked the settlement letter he said not to talk much and just make the payment in the icici branch and take the transaction id which is the settlement id!! in this situation what on hell should i have done??? i dont understand double games like icici bank!!!!!!!!!!!
                              My payment for 29,300/- cash transaction id is - M3205268
                              Complain number lodged is SR[protected]
                              This is the mail sent to the two mail ids as told by that executive:

                              From: reetesh gupta [mailto:[protected]@rediffmail.com]
                              Sent: None
                              To: sanjay.[protected]@icicibank.com; icicicorp.[protected]@gmail.com
                              Cc: [protected]@rediffmail.com; [protected]@yahoo.co.in
                              Subject: Payment Details for ICICI Card No. - [protected]

                              Hi,
                              Here are the payment details for ICICI Credit Card No. - [protected] which is in the name of Arpana Pathi.

                              Total Amount of Payment made - Rs. 29300/-.

                              Transaction Number - M3205268

                              I am attaching the pay-in-slip with the transaction number of the payment made.

                              Kindly send me the Full and Final Settlement letter.

                              Thanks
                              Reetesh Gupta
                              H/O Arpana Pathi
                              [protected][protected][protected][protected]
                              Plz help me from this mishap. i dont have money to pay anything more. i dont have job. i am a housewife. plz help me to get my settlement letter as promised.
                              icici is a reputed bank and i dont expect such a misbehaviour with its customers..
                              When sent the grievience readdressal to the escalation mode personal, they are getting back to me again and again by some date stating that they are looking into it. No solution till date. I need this resolved ASAP because as the days pass by, bank can ask me why i delayed!!!!!!!!
                              my Ph number is [protected]
                              mail id is [protected]@yahoo.co.in
                              plz call me to resolve this.
                              +2 photos
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              Dear Arpana,

                              We are sorry to hear about the issue. We have made a note of your credit card number and will contact you to address your concern.

                              Regards,
                              ICICI Bank Customer Service Team.
                              Dear team,

                              Sorry to tell that i have not heard anything from the bank yet. I had also raised the compliant with the ICICI Credit Grevience Readdressal forum, but in vain as i they confirmed to me that nothing regarding settlement was documented in the banks database which is really bad! Plz find the complaint reference number- 'ICICICARE=[protected]' level2complaint/ Credit Card
                              This is really unfortunate that such a reputed bank like ICICI is cheating customers in the name of collection by harrassing the customer in the name of Police. My question is what is the necessity to do all these things. i dont regret that i sold the jewellary and paid the money, because that was the amount which i had to pay to the bank (which is inclusive of intrest and late fee as the original amount i needed to pay was around 21, 000 only) and i did. But the issue is that the bank didnt even bother to address this harrassment happend to me (which is against human ethics and RBI consumer Norms) and is asking me to make settlement again by paying money and that is was i am concerned about as i dont have any money to do that and i cannot pay anymore money to the bank. Plz take this compliant seriously and provide me the final settlement letter and close the records. i cant keep calling to the customer care again and again and make a fool of myself anymore. Plz call me and resolve this issue on priority!! i want some serious action to be taken on that person called Vinod (Ph:[protected]) for torturing me and harrassing me and providing the worng information. I can never forgive nor tolerate such misbehaviour.

                              Arpana
                              Can i have an update on my compliant plz? i am still awaiting your response.
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                                A
                                ak.khanna
                                from Delhi, Delhi
                                Oct 13, 2010
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                                Address: Delhi

                                Sir,kindly refer to my complaint, ICICI BANK HAS NOT RETURNED my money which is illegally deducted. I will suggest every account holder of icici bank to give some amount to icici bank monthly since bank is very poor.

                                Icici bank is a hopless and bagger bank.THANKS


                                Vinod Khanna
                                Aug 13, 2020
                                Complaint marked as Resolved 
                                Dear Vinod,

                                We are the customer service team at ICICI Bank and we need to get in touch with you to gather more details of your complaint. However, we are restricted by the absence of your contact details. Please write to us with your contact details at [protected]@icicibank.com and we'll get back to you soon. Kindly refer "791891" in the subject line.

                                Regards,
                                ICICI Bank Customer Service Team.
                                Sir, ICICI bank is creating BAHANE BAAJI for not to pay back my amount.Bank has complete details of my contacts.

                                vinod khanna
                                Sir, ICICI BANK IS LOOTING A/C HOLDERS. BASICALLY, IT IS A BEGGER BANK.On date bank has deducted amount from my account no[protected].SHAMEFUL


                                A.K.KHANNA
                                Sir, NO response has been given by icici bank in connection with illegal deduction of amount from my account no[protected].SHameful.

                                VINOD KHANNA
                                Sir, Their is no response from icici bank till date. The bank has digested the deducted amount unconditionally. Shamful on the part of bank.

                                VINOD KHANNA
                                Sir, ICICI BANK has digested the deducted amount. The bank is papular for this practice. VERY SHAME.

                                VINOD KHANNA
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                                  B
                                  bhavna bhatt
                                  from New Delhi, Delhi
                                  Oct 13, 2010
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                                  Address: New Delhi, Delhi

                                  DEAR SIR
                                  i wuold like to bring to the notice of RBI and others concerned that despite the guidelines issued by RBI, one of the DEBT RECOVERY AGENCIES OF ICICI BANK CREDIT CARD ,are still using threatening and illegal means of recovering the payments of credit cards.One man from GROUP RECOVERY MANAGEMENT--THEIR auth. agents for recovery have been regularly visiting my house and using all kinds of abusive, filthy and threatening langauage for recovering the outstanding dues against my card.

                                  I have been in a financial mess for the last about one year, due to which my track of regular payment was spoiled.I, without fail .ysed to make payments with all the interest and every other charges.The bank earned a lot during the time I was earning well, but now I m not in a position to make any payments.

                                  I requested the recovery agent that it would take me a few months to settle their account but they are not listening and are continuously threatening me with dire consequences.I told them to follow the things legally but they are not listening.They are saying they wuold get my account settled at a very lesser sum if i pay them seperately, apart from paying to the bank.

                                  I request the concerned authorities to stop this way of collection or would be forced to drag the agency to consumer court and also take them to court for criminal charges for using illegal and threatening ways .


                                  trilochan singh talwar
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Dear Mr.Talwar,

                                  We are sorry to hear about your experience. Please write to us with your contact details at [protected]@icicibank.com and we'll get back to you soon. Kindly refer "791498" in the subject line.

                                  Regards,
                                  ICICI Bank Customer Service Team.
                                  Dear Mr. Talwar,

                                  You have done a right thing in posting your complaint. And glad that the bank has responded immediately.
                                  Hope by now your matter is settled. Please do post the outcome of your case such that people would know how to deal with such threats.

                                  Regards,
                                  pd
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                                    rbc_1972
                                    from Mumbai, Maharashtra
                                    Oct 12, 2010
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                                    Address: Maharashtra

                                    Dear Sir,

                                    This is to bring to your kind notice that, On 30th Sept 2010 My Wife Vistited ATM Machine for Withdrawal of Rs.22000/- Near Bhayandar Station. at that time ATM Machine was showing “Transaction cannot be processed” She had informed Securtiy that the money is not comming out from the Machine. He informed that there might be problem with your balance or from bank- After checking balance onceagain of Rs.26518.27- she further tried for withdrawl - same message was repeated "Transaction cannot be processed" after cancelling the Transaction and clearing the Screen she left the ATM Machine.

                                    On 1st Oct at 19.54 I again tried for Cash withdrawal for Rs.20000/- at same ATM Counter – Machine showed Insufficient balance, I Checked by Balance, It was Showing balance of Rs. 4518.27 - My Account was Debited for Rs.22000/- by ICICI Bank

                                    I Immediately lodged complaint with Customer Care on 01.10.2010 around 20.30 for above issue that machine had not despense the amount and my account is debited for Rs.22000/- (Request No : SR[protected] was alloted.

                                    2nd & 3rd OCt was Non Working day

                                    I visited Lowerparel Brach with Written application to process the Request on Urgent basis as this amount was huge amount for me.

                                    Request was processed on 6th Oct and i was informed that the "ATM Machine had dispense the amount of Rs.22000/- after their investigation..

                                    I had Lodged another Request with ICICI for Further Investigation for which Request Number alloated to me was "SR[protected]"

                                    I approached "Bhayandar Police Station for Registering FIR.

                                    Concerned Officer at Bhayander Navghar Police Station informed that for Registration of FIR, they need Written Confirmation from ICICI on Their Letterhead that Machine has dispense amount of Rs.22000/- so that they can register my FIR

                                    Immediately, on 6th Oct around 12.00 noon I had approached ICICI Bank - Bhayandar Branch for taking Written Confirmation regarding Dispense of Rs.22000/-. so that My FIR can be registered

                                    Bhayandar Branch Manager Mr. Anand Ganediwal informed that Request is to be placed with Customer care service by email or by sending Application by Registered Post to Head Office at (HYDERABAD).

                                    Written Request is by email is sent at Customer.[protected]@icicibank.com on 06th Oct 2010 around 4.00 p.m. for arranging Written Confirmation

                                    On 7th Oct 2010 I Visited My Salary Account Branch (Prabhadevi Branch) - Again Entire Correspondence of 4th Oct / 6th Oct and Fresh Application Dated 7th Oct was submitted to Ms. Pallavi Teli - ICICI - Operations Dept.

                                    Fresh SR was submitted by Prabhadevi Branch for CCTV Clipping on 8th Oct as informed by Ms. Pallavi Teli (Request No SR[protected] for furhter investigation Also one more request was placed by Prabhadevi Branch for Esclation (Further investigation) and was informed to me to contact on 11th Oct.

                                    I contacted Ms Pallavi Teli on 11th - Complaint was in process

                                    On 12th I was informed that - Above Two Reqests are processed and informed me that Clippings are not available do to some technical snags.

                                    I immediately approached to Branch Manager : Mr. Divyesh.Shah - Regarding written confirmation to my Request given on 7th Oct 2010.

                                    He informed me to wait till 14th Oct 2010. - I had again informed him that i cannot file FIR unless is get written confirmation from your end, and for no fault of mine - Amount is to be credited back.
                                    [protected]-------

                                    No i cannot file FIR with Police station and matter is lingerring

                                    Reqest - Please do the needful so that i get back my money soon.

                                    Thanks - Rajendra Chauhan
                                    [protected] / 24917926
                                    +6 photos
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    Dear Rajendra,

                                    We have made a note of your contact number and we'll get back to you at the earliest.

                                    Regards,
                                    ICICI Bank Customer Service Team.
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                                      Amit Doshi
                                      from Mumbai, Maharashtra
                                      Oct 12, 2010
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                                      Remove my name from cibil

                                      Address: Ahmedabad, Gujarat

                                      i have taken a car loan from icici bank there were some dues which i have cleared and now i get my noc for the same request you to please remove my name from cibil please do the needful asap...
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                                      ashok mohanty
                                      from Mumbai, Maharashtra
                                      Oct 12, 2010
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                                      Address: Khordha, Odisha

                                      I availed a two wheeler loan of 31000.00 from ICICI for purchasing of DIO .

                                      I have repaid the loan amount fully but it reflecte in CIBIL reportas not cleared for which my loan for housing is held up .

                                      A/C No is XXXX2152

                                      Pls send the letter of clearance at the earliest .

                                      Thanks
                                      Ashok Mohanty
                                      Dear Ashok,

                                      Please write to us with your contact details at [protected]@icicibank.com and we'll get back to you soon. Kindly refer "790253" in the subject line.

                                      Regards,
                                      ICICI Bank Customer Service Team.
                                      please arrange to issue House loan clearance certificate.
                                      Loan Account No. LBVJW[protected].
                                      The loan amount has been repaid through Andhra Bank Satyanarayanapuram Branch, Vijaywada vide ASB A/C No. [protected].

                                      With Regards

                                      P.V.S.R. Prasada Rao
                                      Mobile No. [protected]
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