ICICI Bank Complaints & Reviews

I AM HOLDING ICICI CREDIT CARD BOTH PREFFERED GOLD AND PLATINUM.
WHAT EVER I PURCHESED , THERE IS REWARD POINTS BEING ACCUMULATED IN MY STATEMENT.
WHEN I CHECKED MY IMINT ACCOUNT RESENTLY FOUND 2867 AGINST ICICI STATEMENT OF 7687.
I RANG UP IMINT AND ICICI TOO AND HAVING COMMUNICATION TOO.
NOW ICICI SAYS THAT YOU CAN'T REDEEM THESE POINTS BECASUE YOU USED PLTINUM CARD .
THEN WHAT IS THE MEANING OF REWARD POINTS. PURLY CHEATING THE INDIAN CONSUMER / CITIZEN WHICH I HATE.
CHEATING INDIAN CITIZIN SHOULD BE PURY CRIME AND A LAW SHOULD BE BROUGHT TO PUNISH ALL OF THEM.
REGARDS,
AP JEYACHANDRAN

Dear Sir/Madam,

I have been trying to get hold of my own money from ICICI Bank and have sent various letters by recorded delivery to the branch in India where i opened my account. I went to the branch in Leeds and asked for the money to be transfered over from my account, however the bank will not release the payment as there is a signiture mismatch each time and they are asking me to remember my signiture 4 years ago, i went with my driving license and my passport and asked them to identify me and send a copy of my passport to the india ICICI bank, however i keep getting a signiture mismatch form and they won't give me my money even though i have showed them my ID???????????????

What type of FSA regulation is this?

Dear All,



This is with reference to my Account Number[protected], which has been unduly debited with Rs 3544.76 as AQB fee.



I was not informed of such a clause before . In fact, I had specifically told your Customer Services Manager to reverse that charge.

My association with your Bank goes back a long way and I regret to inform you that this is the first time I am encountering such a problem.

I request you to kindly look into the matter and remit the said amount into my account within the next two days. I also email to your customer care as on 26/10/2010 but no one list bothered to reply,



so this time I make a complain to consumer forum

Thanking You,

amit shaw
[protected]

Dear sir,

SUB; CREDIT CARD VALIDITY GETTING EXPIRED ( VISA CARD)
CARD NO ; [protected]
NAME ; P.MURALI

My credit card is getting expired on 01.01.2011.

Please issue New card immediately. ( VISA CARD)

Regards,
MURALI.P

OUR FIRM ISSUED BANK GUARANTEE AGAINST LIMIT FROM ICICI BANK FOR RS. 7.7 MILION,WE HAVE CANCELLED THESE BANK GUARANTEES BEFORE EXPIRY DATE AND BANK IS REFUND ONLY 50 % BANK GUARANTEE COMISSION INSTEAD OF 100 % BANK GUARANTEE COMMISSION OF BALANCE PERIOD (BG NOT USED PERIOD)
OUR REQUEST TO BANK LOKPAL TO REFUND THE 50 % BALANCE BG COMMISSION FROM ICICI BANK APPROX RS. 26000/- OR TAKE ACTION AGAINST ICICI BANK JAIPUR.
A/C NO.[protected].

I had a taken a car loan from ICICI in the year of 2007 for a tenure of 3 yrs. I had to pay one advance EMI. I received an offical amortization schedule from ICICI shortly after the loan was processed. The last EMI w as for 5-Dec-2010. My EMI amount was 10955. I had linked my car loan to my online bank account.

Just months ago, I noticed that in my online schedule said my last EMI was due for 5-Dec-2010 whereas in my printed record it shows 5-Nov-2010.

MISINFORMATION CASE 1

To clarify this I natutally called the customer care, and they told me I still will have a balance of some 2800 in the month of December 2010 remaining and for that they would deduct my entire EMI of 10955 in the month of December and then refund the excess amount after 21 days without interest.

Another time I called customer care, they said they would only deduct 2800 balance amount. And note most times I spoke to a senior customer care person, one Ms.Prachi Mohite (supervisor) also said the same.

MISINFORMATION CASE 2

I finally decided to visit the branch and clear the confusion. I met Ms.Vaishali (Branch Manager) at J.B. Nagar, Andheri E, ICICI in the month of October 2010 and she told me to IGNORE the online statement and provided me a fresh printout of my amortization schedule which thankfully matched with the one I had received early on from ICICI.

UNETHICAL PRACTICE 1

I started getting calls from the collection centre after 5-Dec-2010 that I owed money to ICICI bank towards car loan. When I checked my bank account online I found that without intimating me an amount of 2400 was deducted towards loan. This was done after assurance from a branch manager that no amount would be deducted after November 2010.

FALSE PROMISES

Enraged by this, I visited the branch and again met Ms.Vashali who took my contact details and told me that she would look into this matter and get back to me after 2 days. I patiently waited for two days, again to be called by a collection executive informing me that I have to pay up.


UNETHICAL PRACTICE 2

I checked my online account again and found that an additional amount of 2398 which I had deposited for my ECS towards my insurance policy had also been dedcuted. If you notice the customer care said I only owe some 2800. Then why was this additional amount deducted?

WASTING CUSTOMERS TIME & HARRASMENT & UNETHICAL PRACTICE

I was really really angry this time and stormed into the J.B.Nagar branch and this time met a Mr.Santosh Paradkar (CSM), who took two hours to look into the matter and explain the entire ordeal to me. The conclusion was thus, the ICICI had FORGOTTEN to charge the PROCESSING FEES at the time of processing and they very cleverly adjusted that amount against my EMIs such that my prinicipal amount was outstanding at the end of the loan. This is a very unenthical practice according to me, because if I refuse to pay the prinicipal then I become a defaulter and am forced to pay this amount that some stupid fool forgot to take at the beginning.

My journey with ICICI soured since they messed up on credit card accounts and instead of aplogising and clearing the matter they wrongly reported me to CIBIL. And now with this loan, they are again going to label me a defaulter which brings me to think if they deal like this, are they going to have any customers buying car loan from them. I wouldn't mind paying extra elsewhere but getting peace of mind.

This matter is yet to be resolved and they are going on deducting from my bank account. I have been asked by Mr.Santosh to seek redressal of my grievance at ICARE... but such is ICICI.....kya KHAYAAL AAKPA! Mentally harrassing the customer, wasting their time and money!

My salary account no[protected] ICICI bank, Nashik ( sharanpur Road- brach) is freezed (blocked ) without any prior information when i called customer care, i was told that my salary is not being credited in the account so it is Freezed. But From last two month's my salary is deposited by my company.My problem is that after submitting all documents & Filled request form on 11th Dec.2010. There is no responce from bank. They are not able to give the reasons to un-freeze my account. My two months salary @50,000 rs. is blocked. Who is responsible for this?
I would like the question the authority as to How can they act so late on salary accounts, when all the documents provided are notarized/ court attested and shown with originals. I have other accounts in my name in competitive banks as well but never faced such a delay and humilation. After rounds of calls and visits to ICICI branch I still have no clear information on how to proceed. My account number is :[protected]ICICI Bank – Nashik Branch)
I was assured that the account will be active in 2 days and My account did not get activated and its been going to be 20 days. After contacting bank people I was told that there looks to be an issue in documents and they will get back to me soon. But till date no information is provided. I suffered a lot of pain as I had done some online transactions into my account. the transaction of money has gone thru in my account but I cant take the money out. As was assured that all documents are complete and intact I used the same cheque book for ECS options in my policies which got bounced back and I had to suffer the losses.
my mob. no. is [protected]

To
The manager
ICICI

SUBJECT; for income tax certificate of housing loan account number
LBAWR[protected].

SIR,

please send me
I.T. CERTIFICATE on my home loan to the account No LBAWR[protected] FOR this year.
Thanking you

Dear Sir /Ma'am

I have submitted all documents in Triplicane branch after waiting 1 hr in the branch and after listening stupid questions from the cashier Raja in 1st floor he is like no 1 of triplicane branch he is talking like slum low class peoples in front of many customers in low class language , first he ask me to bring all documents copy only Then he said bring all original documents and then he said bring house owner Eb card original , How can a House owner gives his Eb card original to a Tenant ? I request Icici bank dont hire stupid people for low salary ! after all this I submit my Voters id , Lease agreement and Eb card xerox copy and I shown all doc original to him.. still my account is not activated ....


As per our telephonic conversation on contact number[protected] on December 15, 2010 your query regarding the account activation has been attended.

We request you to note that it takes it takes 2 working days to activate you account.

We request you to wait till 2 working days from December 13, 2010.
your account will be activated on December 16, 2010 on receipt of documents and no any rejection or requirement of documents.

Incase your account is not activated on December 16, 2010, we request you to write us back with below mentioned details:

1) Branch name and complete communication address of the bank branch at which documents were submitted.

2) If possible provide us name and contact details of the officer to whom document were given.

Sincerely,

Gajanan Dabhade
Account Manager
ICICI Bank Limited

Sir,

I had written a complaint to ICICI Bank w.r.t a credit card transaction done online on 30th July'2010. The transaction happened on MakeMytrip site & wrongly authorised by ICICI bank as it went through without my 3D Secure code. When I informed them about the issue they weren't willing to listen to it. Around first week of Sept'2010 I had approached RBI Banking ombudsman with this issue and logged my complaint on the matter. ICICI bank compensated me the entire amount of 17518/- around third week of Sept'2010 . Later, I got an intimation from them saying that credit of 17518/- is reversed as the bank thinks the transaction was authorsed correctly (without a 3D secure code being input, I fail to understand how this can be a valid transaction). I am really frustrated with the bank. And also, with RBI Banking Ombudsman which also believes that an Online transaction using credit card can go through without a 3D-Secure code. Don't understand the objective of having the RBI Guidelines for online transaction at all.For your reference (Complaint # SR[protected] with ICICI Bank) & (Complaint # [protected] with RBI Banking Ombudsman)

Dear Sir,
My complaint is against ICICI BANK Credit Card division. I was having an account with icici bank with account number[protected] in nungambakkam branch in Chennai. I was issued a credit card(no [protected]) on the basis of my account transactions few years back. One day I received a call from icici Lombard division regarding one mediclaim policy for myself. I was satisfied the the policy and I applied for one policy(policy no 4034i/fpp/04555917/00/000) in my name. I have the same policy running in my SBI Credit Card now also. I told the icici Lombard executive that I have the similar policy running in my sbi credit card account and the amount of premium is charged to my account every month but in case I fail to pay the premium on time I am not charged any amount in the name of penalty and I can pay the amount later also. The executive said that here also you can avail the same facility and in case you fail to pay the premium on time the credit card division will not impose any penalty for non payment of credit card amount due at the month end. This whole transaction is recorded by icici bank and I was issued a policy in my name. To check whether the bank charges the penalty or not I did not pay the first premium which was around 360/- and I was surprised to see that at the month end I received a statement(Copy attached) which showed a penalty of rs 500/-. I called the same executive of the bank and I enquired about this penalty. He said that he will check and confirm me later but he did not respond to my query. I tried to call him many times and I was given a message every time that he is in the meeting and he will call back. Later the mobile was also not reachable many times so I left calling the person and I sent a mail( around october20’2009) to icici credit card division(copy attached) and icici Lombard division. I received a call from icici Lombard division that in case you want to cancel the policy you will have to pay a preclosure amount of rs 4500/- therefore I did not close the policy. I did not receive any call from icici bank credit card division. the icici credit card persons went on debiting my account with the policy premium and with the penalty charges for non payment of policy amount. I was frustrated with the response of icici credit card persons and therefore I stopped responding to their letters and mail.. I used to get calls from icici bank persons that you pay your dues but when I told all the problems, every time I received a same reply that they will verify and call me back but they never did. I closed my old icici bank account[protected] for this reason and opened a new account in icici mount road branch( No[protected] as AJAY KUMAR MANAV V. so that I can operate it freely. Recently on 04/12.10 when I checked my account I found that the icici credit card persons debited my account with rs 3,208.19 (copy of statement attached) which was the full balance of my account towards my icici credit card dues. I was shocked to notice such a thing from icici bank
Sir I want to get back my amount which icici bank has debited without any notice and without clarifying my problem. This is a total harassment from icici bank persons.
please solve my problem and kindly make icici bank people to refund my amount in the bank.
Thanking you
Yours Truly,
Ajay Kumar Manav.
[protected].

I CAN SEND THE COPIES OF THE STATEMENT AS MENTIONED ABOVE.

I am a holder of ICICI Regular Income Bond 092007-RIB bearing certificate No. 3548. Interest warrant for the period 11-11-09 to 10-11-10 has been missing in transaction. A formal complaint has been lodged with 3i Infotech Limited, Maratha Mandir Annexe, Dr. A.R.Nair Road, Mumbai Central -400008 on 29-11-10 for taking remedial action to stop payment.

SHAILENDER KUMAR SUD

HI,

I have been using ICICI credit card from past 3 years and recently (May 2010), I called the ICICI cutomer care and made sure all the dues of my card has been paid and told the customer careperon to BLOCK my card until i ask to reactivate it . And they agrees to the same and there wa no transaction from there on .In the month of July when i wanted to cancel my card customer care executive told that there was due of 80 paise which i had paid through online and wanted to cancel my credit card . From there on ICICI started charging interest on my unused and blocked card that too for 80 Paise they charged Rs 900 per month a interest when i called and asked for a clarification they aid it will be rectified shortly. But it's been more than 3 months they have been charging Rs 900 month and now they say my card has been blocked and i need to pay min amount to reactivate the card and then they will look into the interest part. I till dont understand what kind of math they have applied to get Rs 900 a interest .


Can the concerned look into this and help me out.

Nalina
[protected]

REF : ICICI BANK NRI ACCOUNT NO. SB –[protected]

I MR.SHIDRAMAPPA D.PATEL HOLDER OF ABOVE ACCOUNT IN ICICI BANK NARIMAN POINT.

I WOULD LIKE TO BRING TO ALL PUBLIC NOTICE THAT MY ACCOUNT IS DEBITED BY BANK WITHOUT UNKNOWING FOR RS.154000/- AND THE BANK IS ARGUING ME FOR REFUND.

I HAVE ALREADY LODGED POLICE COMPLAINT BUT I AM IN NEED OF FUNDS AS ABOVE AMOUNT FOR KEPT FOR URGENCY WHAT SHOULD I DO AND HOW CAN I GET THESE ABOVE MAONEY .

I HAVE ALREADY SUBMITTED COMPLAINT BUT NOT RECE.REPLY

I REQUEST IF SOME ONE READING THIS COMMENTS SHOULD HELP ME TO FIGHT AGST US BANKS.

IT CAN BE HAPPEN WITH ANY BODY IT WILL BE U - TARGET OF ICICI BANK.

[protected][protected][protected][protected]------>
ICICI BANK - NARIMAN POINT BRANCH Complaints - FUNDS TRANSFERRED FROM MY ACCOUNT
View all ICICI BANK - NARIMAN POINT BRANCH complaints
ICICI BANK - NARIMAN POINT BRANCH

Location: CHEMBUR, MUMBAI- 400 074, Mumbai City, Maharashtra, India

Posted:[protected] by shidramappa patel Send email


FUNDS TRANSFERRED FROM MY ACCOUNT
FROM :
MR.SHIDRAMAPPA DHARMANNA PATEL,
BEHIND LAXMI PROVISION STORES,
PRABHUDA NAGAR, NEAR TATA COLONY,
AZIZ BAUG, CHEMBUR, MUMBAI-400 074
TEL: 25545543

DATED .04/12/2010
TO,
I.C.I.C.I BANK
FREE PRESS BLDG,
FREE PRESS JRN.ROAD,
NARIMAN POINT,
MUMBAI-400021

SUB: ILLEGAL TRANSACTION FROM MY ACCOUNT
REF : ICICI BANK NRI ACCOUNT NO. SB –[protected]

Dear Sir/ Madam,

Please refer to my letter dated 18/11/2010 in which I had cleared mentioned that -

ON 28/10/2010 THE PHONE CALL CAME FROM ICICI BANK – CALL CENTER IN MY HOME AND ON MY CELL REGARDING DEBIT OF RS.154000/- appprox FROM MY ACCOUNT.

HOW IT IS POSSIBLE , WITH OUT CONFIRMATION OF THE ACCOUNT HOLDER AND CONFIRMED WITH ICICI BANK PERSON ON 28/10/2010 THAT TRANSACTION NOT DONE BY ME AND ALSO REQUEST TO REVERSE THE SAME.

AND ON SAME DAY ICICI BANK REGISTERED COMPLAINT NO. SR[protected] DUE DATE GIVEN TO ME WAS 28/11/2010. ON CALL ON 29/11/2010 ICICI BANK TELLING US THAT THIS TRANSACTION IS GENUINE TRANSACTION.

HOW IT IS POSSIBLE , AS THE BANK IS CONFIRMING THE PARTY ON 28/10/2010 AS THE PAYMENT GONE TO SOME OTHER ELSE FROM MY ACCOUNT WITHOUT CONFIRMATION ON 27/10/2010 AS PER MY ACCOUNT STATEMENT.

AND FURHTER I AM ALSO GETTING REPLY FROM THE ICICI BANK THAT —–

FROM :Sitansu Mishra
Office of Head Service Quality
ICICI BANK

Kindly note that ICICI Bank shall not be liable to you or any other
person for any loss whatsoever whether direct or indirect that you may
incur as a consequence of your response to the e-mail in question nor
shall be in a position to entertain any claims for compensation.

MY FUNDS HAVE TRANSFERRED TO SOME BODY ELSE INSPITE OF STOP INSTRUCTIONS GIVEN TO ICICI BANK ON 28/10/2010.

Inspite of several instructions my account is debited .

please help to get my funds back or take necessary action on the bank.

YOURS FAITHFULLY,
MR. SHIDRAMAPPA D.PATEL
MOB. [protected] / [protected]
RES.022 – 25545543
[protected]@gmail.com

Hello Sir,

I am using the ICICI Bank Debit card for the past two years and this was my salary account,currenlty now i'm not working for that company.So, i made some little transaction monthly for not wanted to close the account.Suddenly,Last week i am about to detect the amount from ATM.But Unfortunately i couldn't able to detect the amount and it says "CARD IS BLOCKED".I gave a call to Customer Care Department and they told my card is blocked.I cant understand why these people are doing such things without the knowledge of the acccount holders.
Please take some necessary actions againt this kind of activities..

Regards,
Azhar
[protected]

Hi,


15/12/2009 ATM DECLINE CHG/20-NOV-10/0281 DR INR 28.00


I have seen these two transactions due to ATM decline charges? I don’t know what these charges are and why bank deduct 28 Rs from my account even I have sufficient balance in account! I came to know that if you withdraw money from other bank ATM (other than ICICI ATM) and if that ATM doesn’t have enough money then it will charge on customer. So it is ethical to charge on customer? Is this reasonable charge by ICICI bank or is this under RBI rules.

Please verify at your end and provide me detail (With RBI notice) so I can put my case to consumer services.

account No: [protected]

mob:[protected]

I have taken home loan & wnt IT statement for the year[protected]

Name. Ravindra Jagannath Pitale
Home loan A/c no. LBAUR[protected]
Mobile No. [protected]

To
Consumer Court,


Sub : Online amount Rs.24,500/- fraud transfer any other account. It’s hacking on 08/12/2010.

Ref: ICICI bank saving a/c no:[protected].

Respected Sir,

I have Saving A/c in ICICI Bank since 2002. Know, In my a/c balance debited Rs. 24,500/- with out any information on 08/12/2010. This is online transaction happen. I was requested to ICICI Bank person based on that online account is blocked. The Details are

I got call from ICICI Mumbai [ Maha Lakshmi, Mobile no: [protected]] towards verification and sequrity purpose. Her instruction based I update as mail. Other wise online account will be block. I got information from her. Based on that, I was updated ICICI Bank ID, Password, transaction pass word, Credit Card No in online site on 07/12/2010.

After that next day (08/12/2010) my account balance amount is debited Rs. 24,500/- with out any information. Immediately, I request to banker my online bank account will be blocked. After that my credit card used online by fraud person Rs. 500/-, Rs.500/- & 500/- of total Rs. 1500/- recharges mobile take time. Please track it this information base of which number has recharges and merchant.

The totally I was loss of Amount Rs. 24,500/- + 1500/- = 26,000/. Kindly that fraud maker (Prasath Jeath Ray, Mumbai) take into custody and get my amount at earliest.

Then, I was received any other call from Mumbai ( Mayur- his land line no:[protected] on 08/12/2010. Again he requested my mobile banking password. I was afraid to him. Immediately he dropped his phone.

Immediately call received (from ICICI bank - Murli krishna – Transaction verification channi[protected]He has given Sr. No:[protected] towards new password applying in call center. I think is also fraud maker. Once please verify this data also.

Funds transfer to Mr. Prasanth Jith Ray. He is working in ICICI Bank Monitoring department at Mumbai. I gave the compliant ( NO: SR[protected], On 08/12/2010) to bank. Still, Why the ICICI Bank has not action?
Kindly please take into custody this fraud maker and arrange above amount at earliest.

Hope to positively, I am waiting your call sir.

Yours faith fully,

B.V.RAMBABU
H.NO.21-51, V.V.NAGAR, DILSUKH NAGAR, HYDERABAD- 500 060.
PH: [protected].

Hi All,



My name is Sujith E S. I have worked as a Executive in ICICI First source Cochin( Vodafone Customer Care) from 3rd February 2007 to 2nd March 2009. I had applied for my Provided Fund after 2 month when I resigned. But my PF is not yet credited. I had send mail regarding my PF complaint to your Help Desk. But I didn’t get any replay.


My PF no: is MH/46430/20592, Employee ID is 400588.


Can you please send me the status of my PF.



I hope you will give me a valuable feedback




Thanks & Regards
Sujith.E.S

Mob No: 0091 - [protected]
0091 - [protected]
Email ID : [protected]@live.in

is this bank have any contact with this dating clubs as i ma at a loss of 26000 actually but they didnt take any action its looking like they too are involved in that clubs by providing the accounts without knwing their status