ICICI Bank Complaints & Reviews

Dear Sir,

I have made a transaction of Rs.300 from my icici bank account for recharge of my mobile BSNL - [protected]. The payment status at the bank is success and no recharge even after 45 days.

Payment Id : [protected]
Amount (Rs) INR 300
Debit Account :[protected]
Date of Payment 05/04/2010
Payment Status Success
Payment Remarks 1009

Request early action.

Thanking you,
Naveen

Dear friend

I am not agreeing with you. if due date is 21st march 2010then howz the payment released by you on 17.03.2010 and for your kind information due date is 21.04.2010 thats why I am asking for soft copy. if you can not provide me the same it is defaul on the ICICI bank side and you have to pay me the Interest for one month advance payment as per ICICI bank interest charging rules.



If the same due date wronly mention by the Bajaj Allianz then pklease provide me the copy of request raised by them soft or hard scanned copy so that I can follow with them.



i have loose interest on that and Income tax exemption also. As I had alrady inform in my previous mails also that in 2009-10 i can exemption only for Rs. 12000/- not on 24000/- due to mistake of ICICI bank.



Jitendra Chhabra
[protected]

"Friendship often ends in love....,But love in friendship..Never..!!"


--- On Fri, 5/14/10, ICICIBankCare <[protected]@icicibank.com> wrote:


From: ICICIBankCare <[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' ICICI Bank Credit Card
To: "jitendra chhabra" <[protected]@yahoo.com>
Date: Friday, May 14, 2010, 8:07 PM


Dear Mr. Chhabra,

We refer to our earlier e-mail of May 12, 2010 regarding your ICICI Bank Credit Card.

As per the confirmation received from the biller, the due date for Allianz Bajaj was March 21, 2010 and payment was received by the merchant on March 19, 2010.

As per process due date in our system will be 3 days prior to the actual due date, for that reason it was uploaded with due date as March 17, 2010.

Details of the policy:

Policy Number: [protected].
Policy Amount: Rs. 12000.00
Transaction ID:[protected]

We regret to provide any soft or physical copy as this payment is made online.

Further, we request you to contact the merchant for any further assistance.

We hope you would meet the above explanation with understanding and acceptance.

Sincerely,

Arunjyothi E
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."

Amit Awade

I am facing many Problems Because of recovery Agent.

1 Year ago when My Credit Card outstanding was 33000/-. at that time ICICI executive had reach to my home to collect the payment and that time he has request to me to do Full & Final Settlement.

Full & Final Settlement amount was 18000/- at that time the amount was to big to me.

So the executive suggest to me to do two stroke amount. then in june 2009 he had collected 1 settlement amount of 12000/- and commited that he will give the letter of Full & Final Settlement in month.

In July he has not come to collect 2nd Installment of Full & Final Settlement .then i have visited to the Bhandarkar Road Branch to See whether it was fraud.

Then The Bank Employee said that there was no settle my A/c.

Then again regular They starts to Call me about outstanding dues.
When there was call from Aditi Desai From( ICICI Bank) For @nd Installment she also was Know All this Matter & she was agree to take 6000/- amount which was 2nd Installment. But she was not givinf The Settlement letter.

All this matter was fraud.

When the Bank has Settle the A/C Outstanding was 33000/- Out of that I have Paid 12000/-
aginst Full & Final Settlement .

Now the Status is 51000/- Outstanding what to do pls tell me.

waiting for Your Reply

Dear Sir

I always purchase petrol using my icici bank hpcl petro card. Recently when I made purchase I saw that surcharge was not reversed. I called up ICICI bank customer care and they said card was swiped on different bank machine. How the hell I am suppose to verify that. It never was told to me like that.As long as i go to hpcl petrol bunk it should have been fine. Even if i see the swipe machine i cant say which bank machine is getting used. Luckily second time they had used icici bank machine and surcharge was reversed within 2 days but for my earlier transaction they still didnt reverse it and they are saying they wont. Is this correct.? Though the amount is just 50 rs I feel they are inappropriate in this regards



Thanks and Regards
Sunil

ICICI Bank cheated me with deducting 9818/- from my saving account
for the fake credit card which i have not recieved, used neither applied for it....

Dear Sir / Ma'am,

MySelf Muhammad Jafar, From Mumbai Itself,Having SB account in ICICI, Nariman point branch... I have a major issue with ICICI Bank and ICICI bank had deducted 9818/- Rs. from my saving account without any information or intimation to me. This is purely a theft made by ICICI Bank.

Here I would like to update you with full case study of mine and requesting you to please help me immediately so that I can spread this issue everywhere so that all o[censored]s can get to know what exactly ICICI Bank is doing.

I have a saving account with ICICI Bank from last 3 years; recently I had deposited 20, 000/- Rs. Cheque in my ICICI Bank account, today when I tried to withdraw cash I found that ICICI Bank has deducted 9818/- Rs. from my account and account statement also showing -224570 Rs. in negative. when I checked with ICICI bank they told me that I didn't made the credit card payment that’s why they have deducted the amount, when I asked with ICICI representative that how come you got to know that I had a credit card and didn't made the payment, where they said we just assumed and by name and if customer has taken any loan from us and didn’t made the payment then we are liable to deduct the amount from any of his account.

In year 2008, on 19th March I have got a message on my cell phone nos about the outstanding amount. At same time I have wrote a mail to ICICI bank and inform them that I am not holding this card and neither have I applied for it. But they have sent me a legal notice on 27/06/08. Which I have replied those through my advocate on 7th July 08 and even submitted the copy of all the email correspondence which I had with ICICI bank and along with other legal documents to my nearest police station.

This is to inform you that i have never received this above said card from ICICI bank neither applied for it.

Here my issue is:
1. How come they can deduct any amount from my account without informing to customer or to me?
2. Take an example if I had a credit card and they want money then they suppose to contact me first by address or phone number, where I suppose every bank has all complete details of the customer.
3. This is purely a theft made by ICICI Bank.
4. Here I feel, Bank can do anything for the sake of their own benefit or their own purpose, where as a customer we have to run around number of time to the number of desk.
5. Why ICICI Bank didn’t contacted me that they are going to deduct ‘x’ amount from my saving account, the same question I have asked with ICICI Bank representative, she told me that we don’t have your address and contact number, now the question is how come this is possible where first of all whatever transaction happens in my account for above 5000/- Rs. I always get a sms, they have my mail ID, and they have the address otherwise how come I used to get cheque books by courier.
6. I have just downloaded bank statement where after depositing 20, 000/- Rs in my saving account no transaction happened then how come account balance is in negative.
I would like to update all of you that I am going to lodge a complaint against ICICI Bank with asking a big compensation because I want to teach them a big lesson.

And finally, please be very cautious if you have ICICI Bank account (or any other bank account) anything can happen with you money.

ICICI Bank has deducted 9818/- Rs. From my account easily, now for getting the same back (my own money) lets see how much struggle I have to do.

I demand the full reimbursement of the amount taken from my savings a/c please. I would not hesitate in escalating this to Ombudsman of banking if need be. I want to request you to take action on this AS SOON AS POSSIBLE.

Sir / Ma'am i would like to please take this issue seriously and take an action them immediatly.

pls help me....

Regards
Jafar
[protected]/[protected]

1-REMITTER NAME: ABDUL JABBAR NADUTHODI.
2-BENEFICIARY : MUMTAZ.P
3-AMOUNT : IRS.5,000
4-BENEFICIARY BANK : MALAPPURAM SERVICE CO-OPERATIVE BANK
KOTTAPPADY BR.1829,
MALAPPURAM,KERALA,INIDA
5-Date of Transfer : 8th May 2010
6-VALUE DATE : 10th MAY 2010
7-SEND FROM AL RAJHI BANK,RIYADH SAUDI ARABIA
8-AL RAJHI BANK REF :: PON/688 947 25/735 SEQ:[protected]
9-THE FUND received in the beneficiary BANK AS A DRAFT ON 14TH MAY 2010
10-AS PER THE DETAILS I GOT FROM AL RAJHI BANK SITE REMITTANCES ARE TO REACH THE BENEFICIARY ACCOUNT IN 48 HOURS
11-Amount received in beneficiary Account is only Rs.4900

Pls kindly check why there is a big delay of 4 days to reach the fund.
Why it was send in the form of a draft instead of transfer to the concerned Account
Why there is Rs.100 less

I have requested to update my address 3 times & I have requested to redespatch my credit card( Card No.[protected] at my native place but it is not being updated by ICICI nither card has been redespatched to any of the address mentioned below.

Local Address :- Rajendra Thakare
C/o G. C. Mahatolia, 'Akansha" Gali No. 1, Pillikothi compound, Near Bank Of Baroda,
Kaladungi Road, Haldwani - 263139.

Permanent Address :- Rajendra Thakare,
C/o C.A. Thakare, Anand Nagar, Behind 'Sunita" Building, Yavatmal - 445001.
State;- Maharashtra.

Office Address :- Rajendra Thakare,
Ashok Leyland Ltd. Plot No. 1, Sec. 12, IIE, Pantnagar, Dist.-Udhamsinghnagar-263153.
State:-Uttarakhand.


I have two savings accounta with ICICI bank. If ICICI is not able to redespatch credit card then, I will close my saving accounts. I need not require saving accounts with ICICI Bank.


Waiting for early action.


Regards,


Rajendra Thakare

1.4477 xxxx xxxx 0009
2.5176 xxxx xxxx 3008

Respected Sir,
My Name Is Navin Pujari & I Hold 2 Credit cards of ICICI Bank. Due to Financial Hardships i was not able to make payments on this cards. A Settlement Manager[Mr.Vijay Sharma - cell#[protected]] calls up offers me settlement offer at Rs.24000 & Rs.18000 respectively on both of my cards provided i write in an application for surrender for both of my cards which i did on 16/02/2010 & on the same day i made a payment of Rs.6000 & Rs.4000Respectively & the Remaining in Emi's & was promised Settlement letters for both of my cards once the payment is recieved by Bank.But After Payment getting Credited Nobody is picking up my calls to answere About my Settlement letter.
Now Few days Back i started getting Harrasment collection calls from ICICI Bank in which a recovery guy is referring me as Begger & Talking to me which is very insulting & i have that recording as a proof where in Another Settlement Manager[Mr. Rohit Sawant - cell#[protected]] joins in the call & i told him since previous guy gave me an settlement offer took the payment & didnt provide the settlement letter for which he assured me to make the rest of payment on both credit cards & the Settlement letter will be issued & both of my cards will be sent for reversals as HE should know the reciept no

for both credit cards for which i agreed and made a payment of Rs.18000 & Rs.14000 on 10/04/2010 Respectively, After that same story begins the payment got credited to ICICI & nobody is taking

my calls & now my statement is generated where i see no reversals on both of my cards.And Overwriting on both reciepts promising settlement letter once the payment is recieved is mentioned by Collector Boy Piyush.
This is really Frustrating as i have been fooled 2nd time by people representing ICICI Bank & this time i am not going to sit quiet as i will complain to RBI & Police about the whole Mess created By ICICI BANK & Even file a case at Consumer Court Against ICICI Bank if i dont get justice from ICICI Bank.And This will be a SERIOUS THREAT to REPUTATION of ICICI BANK & i Hope U Will do the needful & Justice ASAP.
I Consider both of my cards settled & closed from my end & hence wont be making any further payments to ICICI Bank.Now again i have started recieving Abusive harassment calls from recovery Agencies which is frustrating.since my Job is no more and I am in no position to pay the credit card dues & already paid what i could have arranged I would be highly

obliged If you do issue me settlement letter on both cards as early as possible Otherwise I would have to contact the banking ombudsman.


Collector Boy - Gajanan collector id - 1281177
Collector Boy - Piyush[cell#[protected]] collector id - 1281183 f
Thanks & Regards

- Navin Pujari
cell:[protected]
email:[protected]@rediffmail.com

I took personal loan of ICICI Bank in 2007, lOAN AGRREMENT-(LPABD[protected]) emi is 1833. but for last one year i am unable to pay as i dont have job for last one year.In the month of march i paid one emi to icici. today i received a call from someone he was telling me that he is Inspector yadav from delhi police,& he told that an arrest warrant has been issued by which he is going to arrest me, he also gave me the advocate mob no. n asked me to call him n discuss the matter, i had talked with that advocate he told that as per section 420-406 an arrest warrant has been issued for me , i request him to give me some time as i am searching for job an soon as i get my salary i will start paying you the emi's but he refused it & told that total outstanding is 26000/- if you can pay this amount by cheque within two days than only i can stop your arrest warrant, i request him to give me some time as i am jobless & i cant arrange this amount within two days, but he told that i cant help you in this case.& he has given me the time for one day to arrange 26000/- orelse he will forward that arrest warrant.
Kindly let me know what should i do, is there any other option?

Dear Sir,

Sub : Overcharging of QAB charges.

Dear sir,


1. From Oct 2008 to March 2009 (6 months) the average quarterly Balance in my account was Rs. 261012 (Two Lakh Sixty One Thousand twelve) and the interest paid for the duration is Rs 3279 which is like peanuts.

six months interest of Rs. 261012 is Rs 3279 which is 0.02% per annum.

I know during this period[protected] ICICI Bank was about to bankrupt and intentionally disabled the online A/C accesss on Sept 04, 2008 so that I can not withdraw the money from my account.

I was in Saudi arabia and spent more than Rs. 5000 to call your customer care for the password request and it took more than four months to you to deliever at my address on 27th Jan 2009.

And the reason for dealy is you have intentionally disabled my login Access, as i was outside the country and have no other mode of transaction.

Moreover

You levied Password Reissue Charges Rs.56 on my account (Debited on[protected].

Now another interesting thing :

I have one more saving account with ICICI Bank ( linked to the same customer ID ) and was unable to maintain QAB Rs. 5000 in that account from Sept - Dec 2008 because of my account access disabled.

Do you think i am fool who will keep more than Rs 250000 (two Lakh fifty thousand) in one account and wont maintain Rs 5000 in another account.

This is your mistake and i have been punished for it by the mean of QAB charges.

I didn't recieved any offical official communiction till date about the revised Service / QAB charges.

I am wondering how careless you are about your valued customers

You never forget to send promotional messages / Calls for Loans / Insurance even the customer is not interested, and you never bothered to inform formally such an important instruction by SMS/email/post to customer.

If you think you care your customers than you have to inform the customer 15 days prior to Quarter ending if his account is running below QAB, and request him to maintain the amount to avoid penalty / service charges.

I would request you please reverse the below charges from my account :

A/C No :[protected]
[protected]--

===========================================================================
SN. Date Particulars Withdrawls
===========================================================================

1. [protected] CHARGES FOR LOOSE CHQ LEAF 28.00
2. [protected] VAT/Bal.Inq.Chg/[protected] 28.00
3. [protected] VAT on CASH WDL/[protected]/0 67.00
4. [protected] SR93407803Infty P/WReissueChgs 56.00
5. [protected] For Cash :50000 ANW-Chrgs :250 S-Tax :26 276.00
6. [protected] QABChgs,oct-dec09+ST77 827.00
7. [protected] QAB Chgs Jan-Mar10+ST77 827.00

===========================================================================

A/C No :[protected]
[protected]--

===========================================================================
SN. Date Particulars Withdrawls
===========================================================================
1. [protected] QABChgs,OCt-Dec08+ST93 843.00
2. [protected] QAB/CHQRTN,July-Sep09+ST113 1213.00
3. [protected] QAB/CHQRTNJan-Mar10+ST149 1599.00
===========================================================================


I want to know why the penalty clause is one sided only, if customer unable to meet some hidden terms & conditions there is hefty penalty on him, while if you made a mistake you enforce Sorry on customer and do the reversal without paying anything to customer for your mistake.


Please call me @ [protected] for any clarification.

Thanks

Manoj Goel

Sir,

This complaint is regarding improper recovery procedure of ICICI Bank for credit card no 5176 **** **** 4005.

On 13th May 2010, at about 3.02 PM, holder of the above said credit card received a call from a telephone no [protected], said to be from the SI of Police, Abhijit Majumdar, Kolkata Airport police station that a complaint of cognizable offense of cheating (u/s 420 IPC) has been lodged by the Manager of ICICI Bank relevant to the said credit card department against said credit card holder since payment of Rs. 3800/- has not been repaid by said card holder. It was also told to said card holder to call ICICI legal department's phone no [protected] and confirm when said payment should be collected in order to close the said criminal complaint.

Accordingly, it was told to said SI of Police, Abhijit Majumdar by the said card holder that he has been maintaining said credit card for many years and tried to maintain at least repayment of minimum payment dues to said card account every months but he was intentionally put to financial jeopardy by said bank for some forced debits made from his deposits intended for the repayment of said card account that ultimately caused failure of payment of said minimum payment dues.

However, recently a cheque Payment of Rs. 3460.00 has been repaid to said credit card on dated 13/04/2010 through cheque no 921810 and it was then assured by the collection officer concerned that at least 50% of the disputed force debited amount concerned would be transferred to said card account and all the concerned penal charges, including late fee would be reversed to said card account as soon as said payment of Rs. 3460.00 would be credited to said card account but instead of said assurance no such reflection is noticeable in the statement of said card account till date so further repayment of said card account has been kept on hold till a reasonable resolution is achieved regarding said issues.

Therefore, it was told to said SI of Police, Abhijit Majumdar that considering the above stated facts circumstances a criminal case of cheating can not be initiated against said card holder and the complaint of said bank manager is not tenable in law, but since an investigation has been initiated about said complaint, the card holder will co-operate with the law and even though he was not prepared for the said payment right then but agreed to arrange the required payment of Rs. 3800/- on the next date, i.e. 14th May 2010 made by cheque, before the said SI of Police, Abhijit Majumdar concerned so that alleged criminal case can be resolved properly. Soon after said card holder received a call from ICICI legal/collection department from said phone no [protected] and confirmed his agreement of repayment of said Rs, 3800/- to said credit card account made before said SI of Police, Abhijit Majumdar and get his written acknowledgment to address said lodged complaint. So your said bank officer asked the card holder to allow her some time so that she can confirm the exact time of meeting before concerned police station next day but she did not revert back till next day.

I the said credit card holder therefore, sending this notice to your bank to clarify me as follows:-

(1)why your bank did not revert for the collection of said payment agreed before the police station concerned till date so as to resolve the legal issue and further,

(2)why counter action (legal or whatever) should not be initiated against your bank for improperly lodging cognizable criminal case against the said card holder and threatening him for collection of credit card dues in an improper manner?

Please address said issues (1) and (2) within 7 days from the date of receiving this notice by your bank so that the card holder can decide his further course of action accordingly.


Please treat this notice as a demand of justice.

Thanks & regards

The Said Credit Card Holder

Dear Sir,
It is to bring into your kind knowledge that I have deposited a cheque of SBI ORAI amount of 51023/- and cheque No. is 832395 in my account in ICICI Govindnagar Kanpur on dtd of 15th January. But After complaint of more then 20 times in Customar care No any Consaltent provide me confirm information about cheque. I have recieved a mail from ICICI on 22nd March of Lost in Transit. Kindly Justify..........

My A/C No. is[protected], Bank- ICICI Kanpur, Mob.No. is [protected]

Thanks and Regards
Vikas Vishnoi

Sir, In continuation to my complaint for ICICI Bank on 04/05/2010, I point out that bank repersantatives have spoken to me but could not explained properly. According to bank a demat cum saving a/c holder has to maintained QAB of Rs.5000/- as per latest policy of bank. OK. THIS IS ACCEPTED. Subsequently, bank customer officer sent me mail which is furnished below:

Date: Thursday, 15 April, 2010, 1:33 PM


Dear Mr.Khannna ,

We wish to inform you the status code for the account has been changed to HBIDR which is a zero balance account.

The same will be reflected after 3 working days.

Request your kind patience in the interim.

Sincerely,

Yogesh Kesarkar
Customer Service Executive
ICICI Bank Limited.

Sir, How can a customer trust on such working of bank which has no morale.Thanks.

i was working with icicibank(I process india pvt ltd) tw loan department in junagadh location i was all ready resign on 02/04/2008 and all paper submit to company but still time my releaving letter and Full and final settlement are pending, i was all ready submit f&f form two time. so pls let me know my f&f status and revert me on my mail id menson below and give me ph no for further communication.


mehul.[protected]@yahoo.co.in
Name-Mehul Babaria
Emp id- c13684
Product- Tw-loan

Regards,
Mehul Babaria
Mo-[protected]

icici credit card number:[protected]

I really want to request ICICI to open up vacancies for a bunch of sensible nodal officers.
ICICI need not hire external agencies to recover debts their own nodal officers department are by itself extremely tortureous.
They cannot read or understand english.

I had strictly mentioned that Ms Arunjyoti should no more contact me. Yet she calls me which means that ICICI fails to understand the complaints made by the customer thus resulting in the delay for the solution which furtherer results in the inconvinience caused to your customers which results in excess financial charges and so on and if you think by reversing some incorrect financial charges levied by you for the delay from your end in reslving my issue it is a service gesture then I WILL NOT ACCEPT THIS BULL .

ALL THIS CHARGES LEVIED TO ME ARE UNACCEPTABLE WHICH I HAD MENTIONED EARLIER THEY ARE NOT PURCHASES MADE AND I REFUSE TO PAY ANY CHARGES OTHER THAN THE PURCHASES THEREFORE I REQUEST SOME SENSIBLE AND EFFICIENT PERSON TO CALL ME AND RESOLVE MY PROBLEM

PLEASE ASK THE STUPID OUTSOURCING AGENTS TO STOP CALLING ME .

AND RESOLVE MY ISSUE AT THE EARLIEST

Dear Sir,

I have not yet received the payment of the redemption amount against the ICICI Tax Saving Bond-03 2005-TSB-Two. My bond holder number is[protected] and the Certificate number is 37813. The date of redemption was 30/04/2010.

I hereby request the relevant authorities to ensure transfer of the payment at the earliest. This is certainly not a good professional practice on the part of ICICI Bank.

Satyabrata Acharyya
3rd. Floor, Rukmini Tower, Harmu By-Pass Road
Ranchi: 834 001

Date: 12/5/2010


Subject: Fraud in my ICICI bank Account Number[protected]
during period 7th May 2010 to 10th May 2010.


Somebody hacked my icici bank account online user id and password and transferred Rs. 44219.62/- from my account. This amount has been transferred to another account, which i don’t know how it happened. I was really shock as I don’t use internet banking during this period.

Details of my icici account
Account number:[protected]
Branch: Naranpura, Ahmedabad, Gujarat
Date of fraud transactions from my account: 7th May 2010 to 10th May 2010

Funds got transferred to others Vodafone account with 39 fraud transactions .He had also try to transfer amount in Auto recon TID but it was failed. Total fraud transactions numbers were 54.

I registered a complaint in ICICI bank and the complaint number is[protected] and service request number is sr.[protected]

Please try to resolve this and transfer the funds back to my account. I need your Intervention & support to resolve the issue & get back My Hard earned Money at the earliest.


Thanks
Alpesh Prajapati
Mo: [protected]
Email:[protected]@yahoo.com

Dear Sir,


I have an account with ICICI bank with S/B account no.[protected]. I have given an ECS mandate
to LICHHFL, Bangalore with a/c 62000654.

This ECS mandate had been rejected by ICICI without any reason. This has created a mental harassement to me.

The location of problem is Bangalore. And ICICI is reponsible for dishonoring the loan ECS mandate to LICHFL, Bangalore.

I seek componsation from ICICI, Bangalore for fixing me mentallly harassed.

ICICI have disobeyed the RBI mandate for ECS in this case.

regards,
Janardhana Acharya.G
Mobile: [protected]
L&T, NO:19, MG ROAD, BANGALORE

Dear Sir,

The ICICI bank has refused to pay an ECS mandate to LICHFL on[protected] and has not provided any reasons for the same.

This has insulted me as a default payer to LICHFL and I seek menatl harassement compensation from ICICI Bangalore.

S/B account no:[protected]
Loan Account:[protected]lichfl)
Mandate active on:[protected]

I seek compensation for mental harassement by ICICI bank, Commissariat road, Bangalore.
As they diShonored the ECS mandate by me as per RBI rule.

regards,
Janardhana Acharya.G
Mobile: [protected]
MG ROAD
BANGALORE

Dear Sir,

My name is Jitendra Mohanty. I have a loan account having no LBPUN[protected]. I had applied for a fixed interest rate change on Feb-2010. ICICI Bank has deducted an amount of Rs. 6,077.00 on 30/01/2010 towards the same. However till today my interest rate has not been changed. I have followed up several times during these days. Every time I am getting reply that it will be done in another 8- 15 days. It has been already more than 3 months.

Whenever I am writing any letters to Customer care they are saying that you have to go to Home Loan office personally and whenever I am calling Home loan office (Pune Ghole road) they are saying you call Customer care or visit here personally. I have visited home loan office several times.

Please let me know to whom I should Contact. Please give me ICICI higher authority mail id /Phone no. I am a customer of ICICI Bank for last 10 years. I have home loans, bank accounts, several insurances; MF, demat account etc with ICICI bank.

This is very much frustrating experience. Please help me

Thanks
Jitendra Mohanty.