ICICI Bank Complaints & Reviews

Sir,
I have SB account in ICICI bank since 10 yrs. I have activated internet banking few months ago. I forgot the password and now trying to generate password online. But the site show error saying - Unable to generate password online . please contact customer care.
But when I call the customer care they say the system is slow or something and ask me to check it after some time. I have been doing this for one week. Each time I call they say the same thing. today when I call them again the customer care guy is telling that there is no problem with the account. I should be able to do it. but the same error shows up online. As I am not staying at the address given to the bank for 2 months I am not willing to use alternative way which takes 10 days as I will not be staying for that long at same place.

Please look into it.

A/C[protected]
Prasanna Ganapa

I am deeply shocked and surprised tht inspite of having finally and completely settled my outstandings on the above said credit card aaccount, , as also affirmed by your trailing mail,

I am still harassed by ur bank. This perhaps is in continuation of icici banks policy of harassing, torturing and creatiogn as much trouble for customers as you possibly can. Perhaps its the management of ICICI bank that believes in such behaviour towards
customers, even after settling all dues.

I have receievd a letter frm some agency appointed your bank , the details of letter are as below

dated-21st April-2010
from -
Secretary
Pune Suburban District Legal Services Authority
Distt Court
New Building
Shivaji Nagar
Pune

Ref- Litigation CAse No 8077 of 2010.

The letter mentions tht I owe the ICICI bank Rs 2,30,553.00 which is totally wrong and malicious.

Letter is signed by some secretary and contact person mentioned below is Upendra Bulbule - [protected]
when i tried calling tht number, he didnt respond.

I shall take this very very seriously and sue ICICI bank for humiliation and damages ,despite settlement of dues.

I better get a reply to this immediately.

M.S.Nanda


On Tue, Apr 27, 2010 at 6:31 PM, nodalofficer <[protected]@icicibank.com> wrote:

Dear Mr. Nanda,

We refer to our earlier e-mail of April 23, 2010 regarding your ICICI Bank Credit Card.

We have reversed the remaining outstanding balance on your credit card account.

23/04/2010 COLLECTION PRINCIPLE REVERSAL 93764.07CR
23/04/2010 COLLECTION INTEREST REVERSAL 69618.62CR
23/04/2010 Service tax reversal 7170.72CR

The credit of reversals will reflect in your subsequent statement.

There is no outstanding balance due on your credit card as on April 27, 2010.

We have attached the current statement reflecting the reversals of outstanding balance for your reference.

Your ICICI Bank Credit Card Number 4477 xxxx xxxx 7006 is deactivated permanently.

Further to our telephonic conversation on April 26, 2010, we submit that we have not reported your ICICI Bank Credit Card Number 4477 xxxx xxxx 7006 to Credit Information Bureau India Limited (CIBIL) database.

We request you to click on the link below to share your experience.

Please click on http://www.hansaresearch.com/icicibank/hsq/cc.asp?HSQ=37274732 to
tell us.

Sincerely,

Anuradha M
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."

Ranvir Ahluwalia
Credit Card #[protected]

This is regarding my ICICI credit card being blocked inspite of "Zero" remaining dues.

I have had this credit card for around 3 years and have hardly ever missed a payment. Till then my experience with ICICI was very good.

In December 2009, my outstanding was around 53000 ( I had a limit of 55000), when I had to go to Belgium for a company project. I wrote a check of the total outstanding due and gave it to my younger brother to make the payment.

Now, when I came back in April, it turns out my brother forgot to deposit the cheque and hence the credit card missed a couple months payment due to which it got, "Over Credit Limit" (OCL) and hence had been "permanantly blocked". I contacted the bank authorities and was told to clear the dues Rs.67800 and then the card would automatically get "re-activated".

Hence, I immediately made a payment of Rs. 67800 (16th April - Connaught Place - A Block - New Delhi). But they did not re-activate my card. On 20th April, as per newly generated CC statement, my outstanding become around Rs.2150 (interest for previous month). I was then told to clear this and then my CC will get re-activated. So, I again made a payment of Rs.2150. I have no outstanding with your bank but still my CC has not been re-activated. Now, when I call up customer care, they say my credit card can "Never" get activated because it is "Premanantly Blocked".

I agree that the mistake, although "unintentional", is on my side (my 18 year old naive brother). But then why was I told to make the payment to re-activate my card. I have been such a good customer, who does not owe anything to your bank, where does your "Khayal Aapka" banking TV Ad commercial and commitments go? I strongly feel that I have been cheated.

With the latest experience I have had with your bank, I have little hope that I will be heard by your bank. But, still I write to you, looking forward to resolve this.

Regards,

Ranvir Ahluwalia

HI PLEASE TREAT THIS AS EXTREMELY URGENT.WHILE OPENING THE ICICI DEMAT ACCOUNT,I WAS TOLD THAT THERE WILL BE NO ANNUAL MAINTAINENCE CHARGE IF I DO MORE THAN 5 TRANSACTIONS.BUT STILL I HAVE BEEN CHARGED TWICE ON THE SAME YEAR.IMMEDIATELY LOOK INTO IT.

This is to bring to the notice, I have got my salary account with ICICIbank in Hyderabad, I noticed there was 2 deductions of Rs 5.62 in my account, on query with the bank I got reply it is fuel surcharge for purchase of fuel Rs 312. I do not have vehicle nor have I purchased any fuel, I had purchased Railway ticket online and the amount was clearly given and service charge of Rs 10 to process by ICICIbank, so where does this hidden amount come from when the bank has taken service charge and I have agreed only for the Rs 312 it does not have any right to charge me on the Rs 312 transaction. I think ICICI bank is answerable to me.

I do not accept it debiting from my account any money and giving away without my consent.

Dear Friend



If these bill upload by the biller please provide me the copy or acknowledgement of the same so that I can approach to biller. they have already confirm that the same bill was not uplaod by them copy the same mail was already forwarded to you so many times.

Please provide me the detaisl of bill upload by biller so that I can followup with them.



Jitendra Chhabra
[protected]

"Friendship often ends in love....,But love in friendship..Never..!!"


--- On Tue, 4/27/10, ICICIBankCare <[protected]@icicibank.com> wrote:


From: ICICIBankCare <[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' ICICI Bank Credit Card
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Tuesday, April 27, 2010, 8:34 PM


Dear Mr. Chhabra,

We refer to our earlier e-mail of April 21, 2010 regarding your ICICI Bank Credit Card Account 5177 xxxx xxxx 3017.

We clarify that the bill of Rs.12,000.00 has paid to ALLIANZ BAJAJ through infinity.

The bill was uploaded on March 17, 2010 hence made the payment to the biller ALLIANZ BAJAJ.

We request you to contact the biller.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."

Senior officials in ICICI bank internally harass ICICI girl employee.

Because of this most of the employee is leaving the ICICI bank

Their is no action from ICICI bank or help center to tackle this problme and these

senior officials are moving freely without any fear.

Need to know the way to complain this and action against those employee

I am V K Saini and holding two ICICI bank debit cards numbers[protected]&[protected] for self and wife.My both cards are blocked since I did not use them for long.Please activate

Dear Sir,

This has reference to the above subject matter. Its two years and my PF has not been settled for various reasons which they keep changing whenever enquired about the delay.

I have copy pasted my communication with my employers which is elf explanatory.

Thanks & Regards,
Sheba

[protected] Forwarded message[protected]
From: AJAY KUMAR <ajay.[protected]@iprocess.in>br...

I hold ICICI Bank's TAX SAVING BOND - 022005.

The Redemption date is - 08/04/2010.

Till date I have not received the redemption amount. Please let me know when I will get my amount.

No of Bonds - 6
Distinctive Nos - 59369 to 59374

Bondholder No.[protected]

Please do the needful.

Thanks,
Dhamodharan P
[protected]

i am ankur lodha having a credit card of icici bank no.is [protected].on dated 13/08/2009.one of the icici bank officer mr.randhir tiwari*[protected] and his manager miss neha sawant[protected] ext*2828 has come to my office and colect money from me and also two piece of card with a letter from me that this is the final payment of your card and you get a zero balance letter with in 3 days .but i cant get till now .ispite of this icici bank officer vdemand me the full payment again.i also going to jb nagar andheri(e) and talk to the officer but they said me that the officer who collect money is left the bank and you have to pay the full amount.after six montrh they again harased my family.so plz help me as i already pay more than a lakh rupee inspite of 52000.plz help me and reply back as soon as possible and take a necessary action against the bank.
thanks
ankur lodha

Dear Sir/Madam,

With due respect I would like to draw your attention towards my claim request for Provident Fund.I was working with ICICI Bank,Delhi.My PF No. is MH/18796/139235.I have sent my PF settlement claim form,duly filled in, to the following address on 14th December 2009.

The Trustees,
ICICI BANK Ltd.Provident Fund
Laxmi Commercial Complex,
2nd Floor, C Wing,
Behind Nabard Bank,
Bandra Kurla Complex,
Bandra East,Mumbai-4000 051.


I have neither received any settlement amount nor any communication till now.While checking with EPFO office they are saying that only ICICI Bank will credit it as it is an exempt organisation.

ICICI Bank HR is not responding.Apart from my PF, my one and half month salary and PL leaves compensation is already pending with ICICI Bank.


Please guide me on how to get the PF status and whom to contact.



Thanks,
Regards,
Ruchi

Dear sir/Madam,
I, viveka nand sah A/C [protected] @ punjab national bank branch sector 18-Noida,UP.
I used ATM card at ICICI ATM at Bhagalpur whose TXN # 9173 at dated[protected],Time 14:55 ,ATM
ID S1AN2318 whose transaction declined & balance deducted from above A/C NO..is RS.20000.00.
I complained at PNB bank branch ,sector18-Noida dated[protected] & bank also mailed regarding transaction declined to ICICI at head office .And I also attached remainder to bank & bank also sent mail deted 11june 2009.But, still, today[protected] i havenot found positiveness regarding my complaint .
kindly,fulfill my complaint ,for this i will be very grateful to you forever.
yours
viveka nand sah

I had purchased 6 tax saving bonds of 5000/- each face value vide deemed allotment date[protected] with redemption date[protected]. I have received a cheque for rupees 31687 on my communication address but was surprised to learn that my previous cheques of interest have neither been deposited in my account through ECS in my account nor have i received any cheque on my address. please ensure that the due amount is sent as early as possible.

regards
Suraj Krishan Koul
[protected]

Credit Card no [protected]

Name : Prashant Bharambe


card is not in use still some transactions are happened through the card (through net banking ). transactions not done by myself , how can I pay for the same ?

Hi,

I asked for a settlement of my credit card to ICICI few months back. They were silent for the whole months and suddenly they woke up 3 days back and there was a recovery agent Srinivas Reddy (#[protected])started calling me and my parents ans asking us make the payment very next day. Though I had been pleading him to give us time till 1st May, he never listened. He mentally harassed me by calling every 30 minutes once from the past 3 –4 days.

He is taking the advantage of the customer being a lady and using unparliamentary language on phone. He went to the extent of saying so many things that an illiterate man also thinks twice before to say. I never thought a reputed bank like ICICI hires such an unethical, psycho people for recovery. Sometimes he went to the extent of asking me to sell whatever I have to raise the money.

I would like to request the bank to give me time till 4th May to clear my outstanding.I donno how to request the bank. So, I'm sharing is here.

Thanks

DEAR SIR,

I AM DISGUSTED BY THE BEHAVIOUR OF YOUR DEMAT DEPT AT KANPUR.I HAD THE MISCONCEPTION THAT THE SALES EXECUTIVE MANISH TIWARI WAS PLAYING THE FOOL BUT NOW I AM SURE THAT THE ENTIRE DEPT IS UPTO TRICKS STARTING FROM THE BRANCH HEAD AND THEY WILL LEAVE NO STONES UNTURNED TO ENSURE THAT ICICI GETS A BAD NAME?MY DEMAT ACCOUNT COULD NOT BE OPENED IN LAST 8 MONTHS EVEN AFTER GETTING 3 SETS OF FORMS SIGNED-THE OLD ONES HAD GOT OUTDATED. NOW WE ARE TOLD THAT AGAIN NEW FORMS HAVE TO BE SIGNED?

IT IS ALMOST ONE WEEK SINCE I BROUGHT THIS MATTER TO THE NOTICE OF THE BRANCH MANAGER MR.SANTOSH SINGH (AS ALL OTHER EFFORTS HAD FAILED WITH MANISH TIWARI- A PERSON WHO MASTERS IN THE ART OF LYING) AND HE PROMISED TO REVERT BACK WITHIN 10 MINUTES? TO OUR UTTER SURPRISE HE FAILED TO CALL US TOTALLY AND TODAY WHEN WE CALLED HIM UP AFTER A WEEK ,HE INFORMED THAT HIS SALES PEOPLE WERE SUPPOSED TO CALL US UP- THE SAME PEOPLE WHO COULD NOT GET THE DEMAT ACCOUNT OPENED IN THE LAST 8 MONTHS EVEN WHEN WE HAVE 10 DEMAT ACCOUNTS FROM OUR FAMILY IN THE SAME BANK? MY LAST COMPLAINT IN JANUARY HAD NO REACTION?

IN CASE WE DO NOT GET A POSITIVE REACTION FROM YOUR END , WE WILL BE FORCED TO SHIFT ALL OUR FAMILY DEMAT /ACCOUNTS WITH YOUR BANK.
REGARDS
VEDANT CHOWDHARY

To
THE GOVERNER/BANKING OMBUDSMAN
R B I, NEW DELHI
14/04/2010

SUB. CHEATING OF RS.270000. FROM CASH COUNTER IN ICICI BANK,ROHTAK WITH THE CONNIVANCE OF THE BANK. DISSATISFIED WITH BANK’S REPLY

SIR

I WENT TO ROHTAK BRANCH OF ICICI BANK ON 03/04/2010 AT 10.15 AM. TO FORE-CLOSE MY LOAN ACCOUNT NO.NHROH[protected].THE BANK GAVE ME A SLIP AND ASKED ME TO DEPOSIT RS.643617 DOWNSTAIRS AT THE CASH COUNTER.
WHILE COMING DOWNSTAIRS A YOUNG BOY OF 18-20 YEARS OF AGE TOLD ME THAT HE HAS BEEN SENT BY ONE PUNEET TO HELP ME,(PUNEET IS KNOWN TO ME AND IS AN EMPLOYEE OF THE SAME BANK)THE BOY TOOK ME TO THE BRANCH MANAGER'S OFFICE,WHERE THE MANAGER ASKED FOR MY PAN CARD.THE MANAGER SENT US TO ANOTHER OFFICIAL AND THE SAME OFFICIAL SENT US TO THE CASH COUNTER, WHERE HE TALKED TO THE CASHIERS AS IF HE WERE THEIR COLLEAGUE.I WAS ASKED AT THE CASH COUNTER TO AFFIX PINK SLIPS ON THE COMPLETE PACKETS.AS I ALREADY HAD FILLED UP THE PAY- IN -SLIP. I PUT UP THE MONEY ON THE CASH COUNTER. HE FIRST GAVE RS.270000 (ALL 1000/- NOTES) TO THE CASHIER AT COUNTER NO.2 AND THEN TOOK MY PAN CARD TO GET IT PHOTOSTATED. WHEN THE BOY DID NOT TURN UP AFTER FIVE MINUTES,I ASKED FROM THE CASHIER ABOUT MY MONEY, THE CASHIER REPLIED THAT THE BOY DID NOT GIVE THEM ANY MONEY.I IMMEDIATELY CONTACTED THE MANAGER, WHO,INSTEAD OF CO-OPERTING ME,STARTED ACCUSING ME.HE EVEN DID NOT ALLOW ME TO CALL THE POLICE.I,THEN CALLED THE POLICE FROM MY MOBILE PHONE.WHEN POLICE ASKED THE MANAGER TO SHOW THE RECORDINGS OF THE VIDEO FOOTAGE, HE COULD NOT DO SO IMMEDITELY,OTHERWISE POLICE WOULD HAVE CAUGHT THE BOY.
THE MANAGER CALLED THE CCTV EXPERTS FROM NARNAUL, WHO REACHED THE BANK ONLY AFTER 5PM.THE EXPERTS INFORMED THE POLICE THAT CCTV HAS NOT BEEN RECORDING SINCE 30/03/2010.WITH THIS ALL MY HOPES TO RECOVER MY HARDEARNED MONEY SHATTERED.
IN THESE CIRCUMSTANCES THE FOLLOWING QUESTIONS ARISE.
1. WHO WAS THE BOY, HOW HE WAS WELL VERSED WITH THE BANKING PROCEDURES.(MUST BE SOME COLLECTION AGENT/CASUAL/ADHOC EMPLOYEE OF THE BANK)
2. WHY THE OFFICIALS WERE BEHAVING FRIENDLY WITH HIM.
3. HOW HE WAS AWARE OF THE FACT THAT CCTV HAS NOT BEEN RECORDING.THAT IS WHY HE WAS BEHAVING SO BOLDLY BEFORE THE CASH COUNTER, WHERE CCTV CAMERAS WERE INSTALLED.THIS IS NOT POSSIBLE WITHOUT THE CONNIVANCE OF THE BANK.
4. HOW HE COULD KNOW THAT PINK SLIPS WERE PLACED BEHIND THE CASH COUNTER.
5. WHY THERE WAS SO MUCH MISMANAGEMENT AT THE CASH COUNTER, BESIDES THE FACT THAT THE CUSTOMERS HAVE TO GET TOKENS FROM A MACHINE.WHY SOME ONE OF THE BANK OFFICIALS WAS NOT THERE TO MANAGE THE RUSH.
6.HAS THE BANK ANY REPLY FOR NON-FUNCIIONING OF CCTV RECORDINGS.IF THE SAME BRANCH WOULD HAVE BEEN LOOTED,THEN WHAT WOULD HAVE THE BANK DONE OR CCTVS WERE SWITCHED OFF DELIBERATELY TO HELP THE CHEATS.
7. HAS THE BANK NO RESPONSIBILITY TO PROTCT THE CUSTOMERS IN THEIR OWN PREMISES
8. WHY A CUSTOMER WITH HUGE CASH IS HARRASED TO MOVE FROM ONE COUNTER TO ANOTHER COUNTER.
9.WHY THE BANK MANAGER DID NOT ALLOW THE CASH TO BE COUNTED AT COUNTER NO.2 FOR MY SATISFACTION.
10. WHY THE BRANCH MANAGER DID NOT CALL THE POLICE .WHY HE WILLINGLY DELAYED THE INVETIGATION PROCESS
11.THE BANK HAS NOT EVEN SHOWN ANY SYMPATHY TO THE CUSTOMER FOR HIS LOSS.MANY MANY THANKS TO THE ASIA’S LARGEST PVT. BANK.



IN MANY OF THE ADVERTISEMENTS ON TV AND NEWSPAPERS ICICI BANK HAS BEEN DEPICTED AS VERY FRIENDLY BANK, THIS MAY CREATE AN IMPRESSION ON THE CUSTOMERS LIKE ME, WHO IS HOLDING A DOCTORATE DEGREE IN LITERATURE, THAT BANK IS PROVIDING HELP TO THE CUSTOMER BUT THE REALITY IS VERY PAINFUL.THE BANK HELPS THE CHEATS TO DUPE THE CUTOMERS OF THEIR VALUABLE MONEY..IN REPLY TO MY E MAIL THE BANK HAS GIVEN THE FOLLOWING REPLY ON 13/4/2010(SERVICE REFERENCE SR[protected]

“ACCORDING TO THE CONFIRMATION RECEIVED THE CASH WAS TAKEN BY A STRANGER WHO WAS NEITHER WEARING THE CORPORATE ATTIRE NOR WAS WEARING AN I –CARD AND ALSO NOBODY IN THE BANK INRODUCED THE STRANGER. HENCE REGARDING YOUR CASH WE REQUEST YOU TO FOLLOW UP LEGLLY.”

THE ABOVE REPLY DO NOT COVER MANY SECURITY LAPSES AT THE BRANCH AND THE ACTION TAKEN AGAINST THE RESPONSIBLE OFFICERS FOR THEIR CALLOUS ATTITUDE

FURTHERT IN RESPONSE TO THIS REPLY I AM ATTACHING TWO PHOTOGRAPHS OF THE SAME BRANCH (09/04/2010 ;2.18 PM) WHERE AN EMPLOYEE OF THE BANK IS WORKING AT COUNTER NO, 4 WEARING BLUE SHIRT,(NOT UNIFORM) AND WITHOUT I- CARD,AND ANOTHER GIRL CONVERSING.ALMOST HALF OF THE BRANCH AND ALL COLLECTION AGENTS AND OTHER CASUAL EMPLOYEES DO NOT FOLLOW THE DRESS CODE.THEREFORE BANK CAN NOT SHEDOFF ITS RESPONSIBILITIES SO EASILY ONLY ON THE ABOVE BASES.



DR. ARUN BHATIA
148/23,D L F COLONY COPY OF THE FIR IS ATTACHED
ROHTAK-124001
MOBILE.[protected]
[protected]@gmail.com

I am an commissioned officer of defence forces and getting salary of Rs 45,000/- month excluding free ration and accommodation in A class city. I own a new Maruti A star car and two in no two wheelers.

I am a old customer of ICICI bank since 2001 vide my account no[protected] and[protected] and having salary account n this bank. Agents visited to me for credit card and I applied for it 3/4 times between 2006 to 2009 but application was rejected everytime and also i am declared defaulter on the list of credit card department which can be only accessed by all banks. Since i have not taken any type of loan till now from any bank and do not have any case of defaulters because i do not need money on credit since i am a planeed man.

But now i need credit card because lots of bookings and purchases are done only through credit where debit card is not accepted. So, i had applied with many bank and when they take my salary statement, they get happy and promise for platinum card but later when credit card dept survey then it finds me defaulters on the list uploadd by silly icici bank and application is rejected every time. I have applied with SBI, Syndicate,City bank and HDFC bank till now but rejected. At last when i confirmed from one of the bank by respecting my position of being a top most gazetted officer of India, then i came to know that bloody one bank has declared me defaulter on the list while i have not been defaulters yet. Even my subbordinates who are jawans also applied with me and they got the credit cards being only getting Rs 18,000/month.

Now i have swithced off salary account from ICICI to Syndicate bank w.e.f Mar 10 due to the poor administration which has humiliated me being on central govt highest service. Now i want to take action against the bank otherwise contact the ombudsman dept of ICICI bank and get the matter solved at an early date.


Thanking you
yours sincerely

Re : Settlement of dues of ICICI Credit Card NO.[protected] in my name ANAND VASANIA.

Dear Sir,Madam,

I am in receipt of Credit Card E statement of date 07.05.2010 showing total amount due as Rs.50217.60.

I have not been able to pay the dues and use the card on account of prolonged illness of family member leading to financial hardships.

I wish to resolve the matter and therefore offer to pay Rs.25,000/- (Rupees Twenty five thousand only) as one time settlement for closure of the credit card account.

I request you to accept my above offer, taking into consideration my situation.

on your conveying acceptance of the above offer through my email id [protected]@rediffmail.com, I shall arrange for depositing the offer amount of Rs.25,000/- into the Credit Card account within one week.

(Anand Vasania)