ICICI Bank Complaints & Reviews

Dear sir,

I am a Govt Employee and I had purchased three no's of Tax saving bonds in 2005. I was posted in Dhanpuri ,distt shahdol ,M.P during 2005.
In 2007 I was transferred to Bilaspur,C.G. The change in Address & Bank A/C no was informed/applied to your end.Till date the acknowledgement of which is not made.
Secondly as the bond is matured I am yet to recieve the cheque/Payment of maturity, niether at my old Address nor at my New address.
In this regard I had send a registered application at your Navi Mumbai office ,Vashi Rly stn complex, enclosing the copy of my Bond certificate, Copy of New Bank A/C no and New Address certificate. I am yet to recieve any response till date.
The details of the bond is provided below for your kind information.

Name of bond holder- Rahmat ali khan
Bond holder No[protected]
Certificate No- 30644
No of bonds- 03
Old address- B/3 hospital colony, po Dhanpuri ,Distt Shahdol, M.P 484114
New Add-C/5 ,CMPDI COLONY, SEEPAT ROAD, BILASPUR, C.G, 495006

I therefore request you to kindly do the redemption of my bonds at the earliest so that established faith on ICICI is maintained.
regards,
Rahmat

i want to submit my new number [protected] this is my old number-[protected]

Hi,

I have taken home loan from ICICI in 2006 for 7.25% interest rate. From past 1 year i am paying 11.25% interest rate but when we compare with other banks from past 6 months they are offering 8.5 - 8.75%.

When i asked the ICICI folks that as the other banks are chargin only 8.75 why you are not reducing my floating rate from 11.25 to 8.75? They responded that some amount would be charged to reduce the floating rate. I asked while increasing you are immediately changing the interest but when comes to reducing the interest rates you are not ready to do that. And even they were saying that we are saying that this option is available when the customers are visiting to our branches.

I think the interest rates should be made consistent in maintaining standard across all the banks.

Thanks.
Ravi.

Hi,

I am account holder for the ICICI bank and I have noted the very major bug in the ICICI bank site portal . I have sent the issue to Customer service head of ICICI bank. The bug surafces if you have account in multiple cities like me

The bug is as follows;

1. I Login to ICICI bank portal for my savings account. I see that my account is showing in two branches in muliplicity.
2. I click the Hinjewadi and Madras branches for Mini statement of my account and click back to see my all accounts.
3. I see that there is multiplicity of accounts and now my total account balance is like 4,68,90,000 ( 4 cr 68 lk) with around 2,34( 2 cr 34 lk ) in each of accounts.

This is clearly display of my account balance in far excess of what I have . ( wish I have that balance!! ) . Anyways the serious issue is my account information is completely inaccurate and is a griavance error as same could be a tanatamount for misinformation and there could also be case when account balance is shown less than actual. This is very serious issue and raises the concern that information in ICICI bank site portal is not reliable.
Please find the attached html of the site and screenshots for the issue.


======================================================

Now begins my sad story. As if I had done great sin by noticing and pointing it out, customer care is after my life to prove it again and again. At least 27 times they have called to send more and more details with every time more rude than earlier trying to say its minor thing....I am fed up with such a poor customer service and insted of thanking customer harrasing him...even after sending the screenshots would you belive every time different person from customer care asks me again. They want customer to give up ......horrible service....

From
KANDIMALLA TIRUPATHI RAO
A/C. NO.[protected]


TO
CUSTOMER CARE CENTRE
I.C.I.C.I. BANK LTD.

Dear Sir,

Sub: Wrong debit of amount Rs.8,000/- on 15/04/2010 at 9.56 am.
Ref: A.T.M. Card No. [protected]

I went to withdraw an amount of Rs.8,000/- on 15/04/2010 at 9.56 am through A.T.M. Counter at Karur Vysya Bank Limited, Gajuwaka, Visakhapatnam-530026, Andhra Pradesh.

Date : 15/04/2010
Time : 9.55 am
Transaction No. : 1689
REMARKS : INSUFFICIENT FUNDS


Date : 15/042010
Time : 9.55 am
Transaction No. : 1690
Avail. Balance : Rs.24816.71
Remarks : Wrong Balance.


Date : 15/042010
Time : 9.56 am
Transaction No. : 1691
REMARKS : INSUFFICIENT FUNDS

Scanned copies of the above three ATM Slips are attached.

Though the amount was not drawn through the said ATM counter, the amount was debited to my above account.

Hence, kindly look into the above matter and arrange to credit my account with Rs.8000/- which was wrongly shown as debited to my account.

Waiting for your immediate response.

Yours faithfully,


(K. TIRUPATHI RAO).

Sir;
I opened FDs A/C in your Davangere branch FD No[protected] Rs 4 Lakh & No[protected] Rs 1 Lakh for 390 days.Your bank offered me 0 balance Titanium A/C No[protected] with these FDs.
After maturity I withdraw FDs amount and its linked Titanium A/C No[protected] also closed.
As per your bank rules thereis no charges if a/c closed after 365 day.But Davangere Branch manager charged closing charges Rs 552.At time of closing on 2-2-2010 I requested Manager to that you cannot charge if a/c is closed after 365 days He replied that this is system genereted mistake I cannot help you.Therefore; Please arrage to repayment this charges.
Thanks
With best regards
Yours
KL jangid
Cust ID[protected]
kl.[protected]@yahoo.com
KL JANGID
217/2A first floor 3rd main 3rd cross PJ Ext DAVANGERE 577002

My icici direct account number IN[protected][protected], I am unable to login or generate the password online as the account is deactivated. I have calledup the cstomer care at least 5 times and same number of mails to activate the account. They are still sticking on the password request which is not relevent as I updatred them clearly that I am not in India to receive the password. I am surprised to see how these people are behaving and no actions being taken for more than a month now. Here is the complaint number which I have raised with them online 'ICICICARE=[protected]'. Please help in activating my account so that I can generate the password online.

icici tax saving bond-022005-tsb-two nonpyament of redemption value

Name:-HRING NATH DWIVEDI
Bond Holder no[protected]
Address:-C-51 Harmu,Ranchi.
contact[protected],[protected]
[protected]@yahoo,com

Sir,
I have SB account in ICICI bank since 10 yrs. I have activated internet banking few months ago. I forgot the password and now trying to generate password online. But the site show error saying - Unable to generate password online . please contact customer care.
But when I call the customer care they say the system is slow or something and ask me to check it after some time. I have been doing this for one week. Each time I call they say the same thing. today when I call them again the customer care guy is telling that there is no problem with the account. I should be able to do it. but the same error shows up online. As I am not staying at the address given to the bank for 2 months I am not willing to use alternative way which takes 10 days as I will not be staying for that long at same place.

Please look into it.

A/C[protected]
Prasanna Ganapa

I am deeply shocked and surprised tht inspite of having finally and completely settled my outstandings on the above said credit card aaccount, , as also affirmed by your trailing mail,

I am still harassed by ur bank. This perhaps is in continuation of icici banks policy of harassing, torturing and creatiogn as much trouble for customers as you possibly can. Perhaps its the management of ICICI bank that believes in such behaviour towards
customers, even after settling all dues.

I have receievd a letter frm some agency appointed your bank , the details of letter are as below

dated-21st April-2010
from -
Secretary
Pune Suburban District Legal Services Authority
Distt Court
New Building
Shivaji Nagar
Pune

Ref- Litigation CAse No 8077 of 2010.

The letter mentions tht I owe the ICICI bank Rs 2,30,553.00 which is totally wrong and malicious.

Letter is signed by some secretary and contact person mentioned below is Upendra Bulbule - [protected]
when i tried calling tht number, he didnt respond.

I shall take this very very seriously and sue ICICI bank for humiliation and damages ,despite settlement of dues.

I better get a reply to this immediately.

M.S.Nanda


On Tue, Apr 27, 2010 at 6:31 PM, nodalofficer <[protected]@icicibank.com> wrote:

Dear Mr. Nanda,

We refer to our earlier e-mail of April 23, 2010 regarding your ICICI Bank Credit Card.

We have reversed the remaining outstanding balance on your credit card account.

23/04/2010 COLLECTION PRINCIPLE REVERSAL 93764.07CR
23/04/2010 COLLECTION INTEREST REVERSAL 69618.62CR
23/04/2010 Service tax reversal 7170.72CR

The credit of reversals will reflect in your subsequent statement.

There is no outstanding balance due on your credit card as on April 27, 2010.

We have attached the current statement reflecting the reversals of outstanding balance for your reference.

Your ICICI Bank Credit Card Number 4477 xxxx xxxx 7006 is deactivated permanently.

Further to our telephonic conversation on April 26, 2010, we submit that we have not reported your ICICI Bank Credit Card Number 4477 xxxx xxxx 7006 to Credit Information Bureau India Limited (CIBIL) database.

We request you to click on the link below to share your experience.

Please click on http://www.hansaresearch.com/icicibank/hsq/cc.asp?HSQ=37274732 to
tell us.

Sincerely,

Anuradha M
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER

"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender.You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects.The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."

Ranvir Ahluwalia
Credit Card #[protected]

This is regarding my ICICI credit card being blocked inspite of "Zero" remaining dues.

I have had this credit card for around 3 years and have hardly ever missed a payment. Till then my experience with ICICI was very good.

In December 2009, my outstanding was around 53000 ( I had a limit of 55000), when I had to go to Belgium for a company project. I wrote a check of the total outstanding due and gave it to my younger brother to make the payment.

Now, when I came back in April, it turns out my brother forgot to deposit the cheque and hence the credit card missed a couple months payment due to which it got, "Over Credit Limit" (OCL) and hence had been "permanantly blocked". I contacted the bank authorities and was told to clear the dues Rs.67800 and then the card would automatically get "re-activated".

Hence, I immediately made a payment of Rs. 67800 (16th April - Connaught Place - A Block - New Delhi). But they did not re-activate my card. On 20th April, as per newly generated CC statement, my outstanding become around Rs.2150 (interest for previous month). I was then told to clear this and then my CC will get re-activated. So, I again made a payment of Rs.2150. I have no outstanding with your bank but still my CC has not been re-activated. Now, when I call up customer care, they say my credit card can "Never" get activated because it is "Premanantly Blocked".

I agree that the mistake, although "unintentional", is on my side (my 18 year old naive brother). But then why was I told to make the payment to re-activate my card. I have been such a good customer, who does not owe anything to your bank, where does your "Khayal Aapka" banking TV Ad commercial and commitments go? I strongly feel that I have been cheated.

With the latest experience I have had with your bank, I have little hope that I will be heard by your bank. But, still I write to you, looking forward to resolve this.

Regards,

Ranvir Ahluwalia

HI PLEASE TREAT THIS AS EXTREMELY URGENT.WHILE OPENING THE ICICI DEMAT ACCOUNT,I WAS TOLD THAT THERE WILL BE NO ANNUAL MAINTAINENCE CHARGE IF I DO MORE THAN 5 TRANSACTIONS.BUT STILL I HAVE BEEN CHARGED TWICE ON THE SAME YEAR.IMMEDIATELY LOOK INTO IT.

This is to bring to the notice, I have got my salary account with ICICIbank in Hyderabad, I noticed there was 2 deductions of Rs 5.62 in my account, on query with the bank I got reply it is fuel surcharge for purchase of fuel Rs 312. I do not have vehicle nor have I purchased any fuel, I had purchased Railway ticket online and the amount was clearly given and service charge of Rs 10 to process by ICICIbank, so where does this hidden amount come from when the bank has taken service charge and I have agreed only for the Rs 312 it does not have any right to charge me on the Rs 312 transaction. I think ICICI bank is answerable to me.

I do not accept it debiting from my account any money and giving away without my consent.

Dear Friend



If these bill upload by the biller please provide me the copy or acknowledgement of the same so that I can approach to biller. they have already confirm that the same bill was not uplaod by them copy the same mail was already forwarded to you so many times.

Please provide me the detaisl of bill upload by biller so that I can followup with them.



Jitendra Chhabra
[protected]

"Friendship often ends in love....,But love in friendship..Never..!!"


--- On Tue, 4/27/10, ICICIBankCare <[protected]@icicibank.com> wrote:


From: ICICIBankCare <[protected]@icicibank.com>
Subject: RE:'ICICICARE=[protected]' ICICI Bank Credit Card
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Tuesday, April 27, 2010, 8:34 PM


Dear Mr. Chhabra,

We refer to our earlier e-mail of April 21, 2010 regarding your ICICI Bank Credit Card Account 5177 xxxx xxxx 3017.

We clarify that the bill of Rs.12,000.00 has paid to ALLIANZ BAJAJ through infinity.

The bill was uploaded on March 17, 2010 hence made the payment to the biller ALLIANZ BAJAJ.

We request you to contact the biller.

Sincerely,

D. Sri Lalitha
Office of Head Service Quality

CONFIDENTIALITY INFORMATION AND DISCLAIMER
"This e-mail message may contain confidential, proprietary or legally privileged information. It should not be accessed by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. You will appreciate that e-mail transmission cannot be guaranteed to be secure or error-free as its contents are susceptible to loss, damage, interception, destruction, etc. Before opening any attachments please check them for viruses and defects. The notice appended to the e-mails is not intended to prejudice the interests of our customers in any manner or to evade responsibility for any act of done with the endorsement of ICICI Bank."

Senior officials in ICICI bank internally harass ICICI girl employee.

Because of this most of the employee is leaving the ICICI bank

Their is no action from ICICI bank or help center to tackle this problme and these

senior officials are moving freely without any fear.

Need to know the way to complain this and action against those employee

I am V K Saini and holding two ICICI bank debit cards numbers[protected]&[protected] for self and wife.My both cards are blocked since I did not use them for long.Please activate

Dear Sir,

This has reference to the above subject matter. Its two years and my PF has not been settled for various reasons which they keep changing whenever enquired about the delay.

I have copy pasted my communication with my employers which is elf explanatory.

Thanks & Regards,
Sheba

[protected] Forwarded message[protected]
From: AJAY KUMAR <ajay.[protected]@iprocess.in>br...

I hold ICICI Bank's TAX SAVING BOND - 022005.

The Redemption date is - 08/04/2010.

Till date I have not received the redemption amount. Please let me know when I will get my amount.

No of Bonds - 6
Distinctive Nos - 59369 to 59374

Bondholder No.[protected]

Please do the needful.

Thanks,
Dhamodharan P
[protected]

i am ankur lodha having a credit card of icici bank no.is [protected].on dated 13/08/2009.one of the icici bank officer mr.randhir tiwari*[protected] and his manager miss neha sawant[protected] ext*2828 has come to my office and colect money from me and also two piece of card with a letter from me that this is the final payment of your card and you get a zero balance letter with in 3 days .but i cant get till now .ispite of this icici bank officer vdemand me the full payment again.i also going to jb nagar andheri(e) and talk to the officer but they said me that the officer who collect money is left the bank and you have to pay the full amount.after six montrh they again harased my family.so plz help me as i already pay more than a lakh rupee inspite of 52000.plz help me and reply back as soon as possible and take a necessary action against the bank.
thanks
ankur lodha

Dear Sir/Madam,

With due respect I would like to draw your attention towards my claim request for Provident Fund.I was working with ICICI Bank,Delhi.My PF No. is MH/18796/139235.I have sent my PF settlement claim form,duly filled in, to the following address on 14th December 2009.

The Trustees,
ICICI BANK Ltd.Provident Fund
Laxmi Commercial Complex,
2nd Floor, C Wing,
Behind Nabard Bank,
Bandra Kurla Complex,
Bandra East,Mumbai-4000 051.


I have neither received any settlement amount nor any communication till now.While checking with EPFO office they are saying that only ICICI Bank will credit it as it is an exempt organisation.

ICICI Bank HR is not responding.Apart from my PF, my one and half month salary and PL leaves compensation is already pending with ICICI Bank.


Please guide me on how to get the PF status and whom to contact.



Thanks,
Regards,
Ruchi