ICICI Bank Complaints & Reviews

I Was a customer of ICICI bank Since May 2008 with account no. 628XXXX41056 at Noida sec-50, I was applied for CAR loan from ICICI bank in last month they proces the file in 20 days At fixed rate of [protected]@9.75% & bank person assured me if rate of interest is rise we give loan on

9.75 % which is finalise on papers . but at time of delivery of car ,bank person says we cannot give you loan on 9.75% we give on new rate of interest WHICH IS 10.5% .

What i can do this time i don't have money, its a fraud with customer & waste the time of customer , WHY WAS THIS NOT TOLD TO ME FIRST time ? Why is ICICI quality of service so poor.. one month delay ? Who is responsible for not telling this ? HOW CAN I TRUST THAT ICICI BANK PERSONS ARE GIVING THE CORRECT INFORMATION?


Kindly reply me as soon as possible.



following bank persons are contacting me Mr.Ravinder ([protected]),Mr.Kazim ([protected]) & Mr. ABHAY([protected])




else I will go to consumer court... It is so simple)




TAKE LOANS FROM ICICI BANK THEY ARE FRAUDING TO CUSTOMERS IN DEALING FIXED RATE OF INTEREST CHANGES TO FLOATING

RATE OF INTERESTS

Dear Sir,
I had made a online service request for a DD worth Rs. 1155 on 28th April, 2010 to ICICI bank. The same day, i was got the confirmation mail that the draft has been created and sent to my residential address via Sigma Courier Agency. But, i have yet not received the DD. When i contacted to the Bank, its represenattive said that Sigma courier delivery boy was gone to my house, but my house was locked. But, it is totally false claim. My house is manned 24 hours a day. My family reside in the house. Suppose if my house was locked, then it is the responsibility of the courier boy to stick a slip in the house. But there was no slip found stuck in my house. When i said to the ICICI bank representative that the delivery boy has told a lie, then he said (N Ramachandra Rao,Customer Service Officer,ICICI Bank Limited) that he would look into the matter and send the courier again by 12th May, 2010. Now today he has written me a mail, in which he said that i would have to collect the DD from my Main Branch : Nariman Point, MUMBAI. I reside in Thane, and why i would to go to Nariman Point branch to collect the same, as it is the ICICI bank and SIGMA courier fault. Why i would suffer for the fault committed by ICICI bank and SIGMA courier. Please look into the matter , so that i get the DD on time.

Regards,
Navin KUMAR,
Thane-West,
Contact No. [protected].

Dear Sir/Madam,

Below is an email I have received from an unknown source. From the link's address provided in this mail it clearly shows that it is a scam email. The html address of the link provided in the email is as below and the full header of the email follows subsequently (Copy also attached as text document).

http://www.idhops.com//includes/phpmailer/BANKAWAY.html

From Icici Bank Thu May 6 05:13:43 2010
X-Apparently-To: [protected]@yahoo.co.in via 203.104.16.216; Mon, 10 May 2010 02:39:56 +0530
Return-Path: <[protected]@icicibank.com>
X-YMailISG: LorimG4WLDv6aI9QSffhN4hHVbTmdjxYQFQn32Ffd5VUPwCB2Zk3aaYmalXAlF6vvgdPoe051gsVKoYO...⇄
X-Originating-IP: [212.53.40.34]
Authentication-Results: mta150.mail.in.yahoo.com from=icicibank.com; domainkeys=neutral (no sig); from=icicibank.com; dkim=neutral (no sig)
Received: from 212.53.40.34 (EHLO etc.tario.ru) (212.53.40.34)
by mta150.mail.in.yahoo.com with SMTP; Mon, 10 May 2010 02:39:56 +0530
Received: from [41.217.65.14] (account [protected]@sipnet.ru HELO User)
by mx.etc.tario.ru (CommuniGate Pro SMTP 5.3.6)
with ESMTPA id 50370391; Fri, 07 May 2010 01:13:47 +0400
From: "Icici Bank"<[protected]@icicibank.com>
Subject: Icici Internet Security Central
Date: Wed, 5 May 2010 22:13:43 -0700
MIME-Version: 1.0
Content-Type: text/html;
charset="Windows-1251"
Content-Transfer-Encoding: 7bit
X-Priority: 3
X-MSMail-Priority: Normal
X-Mailer: Microsoft Outlook Express 6.00.2600.0000
X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2600.0000
Message-ID: <auto[protected]@mx.etc.tario.ru>
Content-Length: 1431

Please look into this and do the needful action.

Sir,

Icici credit card no [protected] is issued on my name dharmesh mathur. delhi icici charges surcharges on my card with any purchase long back. Despite of many call and email on customre care they didnt wave off Rs 150/. now i have a salary account with icici karnal. Recently icici debited my account with Rs 9029.19 on 11 nov 2009 without any notice and still they are sending credit card statement for pending charges. please help me.

regards,
Dharmesh
[protected]

Dear Team,
I am still not received my RPFC Claim since now, I also have been submitted an application regarding this to RPFC Department at mumbai they also received that application in Oct-2009 but still there is no action was taken on it. I request you Plz. Cleared my all dues as soon as be possible my RPFC A/C No is- EPS A/C No-MH/46735/6696. For any query regarding this Plz. contact to me on my Email ID: sachin.[protected]@e-nxt.com and [protected]@gmail.com

I am a satisfied ICICI Bank customer from last 10 years. based on the said relation ship, I have visited in east of kailash branch on dated 8th Aprill 2010, for making a FD for Rs. 25000/-. I reached at reception regarding the FD ,the lady seated over there guided me to Mr. Ankush Sharma. I asked him for process the FD of Rs. 25000and I tendered the cheque of said amount to him, but he briefed me a plan in which if I invested Rs. 50000 for three years I will get Rs. 14,32,000 at the end of 15 years. I asked him, is it a insurance policy or is it a ULIP he said no Sir this is FMP( Fixed maturity Plan),suddenly another person Mr. Durgesh came in the picture and explain the same thing to me. I asked them about the catalogue or broture or name of plan to check on your website. They said these are the shortterm plan it does not carry any catalogue and it is not on our website but it is on our internal link called interanet. I tendered the cheque of Rs. 50,000/- to him and asked him to make the paper in the name of my son Arshman Singh ( 2year old ) they said as the person is minor so we have to take birth cert. for age proof. next day Durgesh came to my office and collect the birth certificate and ask me to sign one form. I make the signature, I again ask him the same thing. He told me that I am from branch of Bank we never tell lie ,we are not agents, we are salaried people.if you find any thing wrong then you can cancell the plan and your full money will be refunded. on 16th of Aprill I received the papers through courier and it was nothing as they have commited me. I contact in your branch on 17 th Aprill and meet with Branch Manager Mr. Sidharth where he took my original papers and asked me to sign a form for cancellation. in front of him Durgesh commited me that my money will be credited in my acount with in three days. But my tragedy or bad experience did not end here, when I have not received the amount till thursday 22 nd Aprill I contacted the customer care no. they said that they have not received any application for cancellation. Then I again visited in your branch on 23rd they (Both Durgesh and Ankush) said Sir, your policy has been canceled and it is reflected in our system. again I have visited in your branch on 24th then I meet with you, in the presence of BM they also said the same thing and commited me to ring with in 2 hour to let me know the status. and as per your customer care deptt. they have received the application only on 24th. In the evening around 5 PM I received a call from Durgesh claiming that as my name does not match so they have despatched the DD from mumbai when I asked about DD no. or POD no. he said will let you know in short time. after half an hour I again received a call from Durgesh asking for sorry and tell me that he was hiding the mistake of his coleagues and my application has been filed on 24th of aprill.
Sir, Although today on 5/5/10 I have received the Rs. 49997 against my cancelled policy with kind cooperation of yours. I request you to please take appropriate action against both of them so that they will not dare to cheat any body else in future. Although I am also consulting with my advocate to file a cheating case with EOW of Delhi Police and with IRDA also.



from,

Jaspreet Singh
[protected]

This is to bring to your kind notice that I had some billing dispute with ICICI Back Credit Card over a online misuse incidence over 2 year back.

The matter was resolved after the payment of Rs. 8500/- (30th September 2009) towards full and final settlement. Till date there is no pending payment towards ICICI Credit Card and they have gave a NOC in this regard.

But still the matter is not closed in the CIBIL and as per the attached city bank credit card dept. letter.

Credit Card No: [protected]
Name: Sudeep Das
service reference SR[protected]

i brij mohan having a current ac with icici bank preet vihar . as yashika enterprises ac no[protected] .i give for rtgs on 04/05/2010 at 9 am. to miss shilpa saini on counter no 20.but she has not done rtgs till 11 am then again i called to shilpa, but till then she has not done ,again i called at 12,33, then she hold the line and told that doing.again visited the branch at 1 pm she told aapko jo karna hai so kar lo ham aapni margi se hi kam karenge,jad bolo ge to gard bula kar bahar nikalwa dungi.i deposited the chaque no925234 ,nextis chq no 211985 ,on 04/05/2010 at masine time 10/18 am but the chaq has no status till 06/05/2010 time3pm.i always visit the branch ant try to met the manager but he is not avelable.
so pls help me for my resolving the problem.
thk reg
brij mohan
[protected]

dear sir,
My self Mr.Manoj Mahadeo Mendhe,MY policy no.11543687.we received a call from india infoline by name of ICICI on date 14 march 2009 that we selected for 1 year free policy.then after that the executive by name Mr.sheikh living in akbar plot,AKOLA guided us about icici invest cash shield bak policy he told us following points:-
1.after 3 years regular premium payments the benefit is you can remove your premiums with benefits and also discontinue the policy

2.he dont told about 55% premium allocation charge will be deducted in 1st year premium and 20% in 2nd year.

3.he told us that after 5 year premium payments you need not to pay afterwards it will be paid by your interest.

and when we complaint to icici,they give us complaint id no.21944033 bt no response yet
we received email from them that you should change the policy in free look period of 15 days but sir me and my wife we was busy,hence we not read policy documents in those 15 days.

kindly,give us proper solution.
thanking you,
Mr.MANOJ MAHADEO MENDHE
mb.[protected]

I am a NRI customer of ICICI Bank for more than 10 years.

I have been struggling with ICICI bank's inefficiencies for the last many years and would like to lodge a formal complaint.

I feel ICICI bank is just an Inward banking institution and hold on to our money whichever way it can. It is easy to send the money to the bank.

Since the past 10 days I have been trying to send money to a Non ICICI bank account using the online feature. In this process I have locked out my transaction password 2 times. I feel ICICI has developed and programmed their website in an ingenious way.

I use a high speed internet connection at my home as well as at my office from where I do most of my banking. I can access all other websites including the secured ones. All pages on the ICICI bank websites also work fine except when we have to register a NON ICICI bank account as payee or transfer funds to a non ICICI bank account. The Page freezes, Times me out, kicking me out, or gives a "Application Setup error". It will however, not let me take out money from my account.

The Fund transfer option to move funds from my account to a ICICI bank account has no problem.

I am an able bodied Chartered Accountant who is fast with the Keyboard and has a very fast internet connection. I feel pity for all the ICICI account holders who do not have a stable or slow internet connection or who are senior citizens not too fast with their actions with the mouse and keyboard. I am sure they will be banging their head with frustration for not being able to meet the ICICI banks website policy of completing all actions within a few seconds before being timed out very conveniently.

I feel this is a conspiracy by ICICI to prevent their customers from accessing their funds at their convenience.

On top of this when I try to log in or use my transaction password to complete the transaction to move the funds 20 times in a few hours due to being timed out every few minutes, I surly enter one or more password characters incorrectly. ICICI bank web site very very conveniently locks me out of my account. To seek a new password I have to send a request which takes 7 business days to complete before I can access my funds again. To top it all, ICICI bank charges me a fee with service tax to provide me with a new password. I am sick and tired of hearing that this is a security for my funds with ICICI.

I sincerely hope that you will take note of my complaint and arrange for the time out issue to resolved to increase the time limit from 15 seconds to at least 5 minutes so that the process can be completed. The information required by the web pages for account #s Name of beneficiaries, amount etc etc require a fair amount of input which cannot be provided in a few seconds when the copy paste commands have been disabled by the ICICI website.

I will appreciate if you can provide me with the Bank Ombudsman's email address or other contact information so I can also direct my complaint to them for investigation into the affairs of ICICI banks internet protocols.

Ashfaq here.
I've been holding an account with ICICI for the past 44 months.
It is a salaried account.
So, it doesn't matter if I maintain Zero balance.
But, over the past one year, I've observed several hundreds vanishing from my account.. and this does NOT get reflected when I check the last transactions over phone.
It's been a lot more than a year since I even received a statement (..neither have I been issued any upon request months ago).

The staff told me this was something like a "yearly" deduction.. Does this "yearly" deduction take place every three months or six months???... 'coz that's just how often I seem to have balance missing from my account.

Wish to have some light thrown on this.. or have it curbed.

Ashfaq Badsha, Chennai.

Dear sir,

I have been credit card holder of ICICI until last year April when ICICI bank has blocked my card.

Problem: Insane charges applied to my card and illegal activities such as LIEN on my saving account.

Description : I received a call from ICICI bank that they are offering me to convert my dues to equally monthly installments at the 24% yearly rate. Since I was having dues so I accepted that. Very next month I received a statement of 0.00 Rs so I did not pay anything to my card account. And the next month I was surprised to see the DUE were so high that it was just unbearable. I have been paying them regularly till then. I immediately called up the helpdesk about this and they said that they will look into it. Despite of regular calling they bullied me and did nothing to solve these problems. One month passed and dues were increased. They have mafia to do recovery and lot many times you felt threatened. Then they started putting lien on my account. Despite of depositing enough money they will not take this on due but they will take this on the statement generation date with all the late payment charges etc. JUST MONEY VULTURE TO EAT UP YOUR MONEY. Now I do not know where should I go and whom should I contact. I have paid lots of money to these money vultures just to maintain a good track record but this all is of no use. You called them up, they will listen as if they are not at all listening. You keep calling them and nothing will happen. They will again call you on the next due date. I am just pissed off with these vultures. Please save me, help me. These people are ruining my credit history and I just can’t keep paying them like this.

I have a SBI Account.. and I used to use ICICI ATM. for all withdrawals from past few months. But when I reviewed my bank statement. I shocked.. found that after one or 2 transaction on each month, for each withdrawal it got deducted 20 Rs. As per RBI rules five [protected]@ 1 month transections are free for any ATM irrespective of banks.

I got this from RBI site -
[protected]
Q. 10. Do banks levy any service charge for use of other bank ATMs?

Ans.10. No charges are payable for using other banks' ATM for cash withdrawal and balance enquiry, as RBI has made it free under its "Free ATM access policy" since April 01, 2009. But banks can restrict the number of such free transactions to a maximum of five per month. For transactions beyond this minimum number of transaction, banks charge maximum of Rs 20/- per transaction.
--------

this is the purely FUN of RBI rules....

How can I get back my all deducted money as I know there is west of time and money to call on call centres.

On 28.06.2009 I had made a payment of Rs.8145.00 to my credit card Ac No. [protected], there was a mistake from my side , the account number specified on the cheque was incorrect.My attempt to contact the call center was futile, it took hours of my time, then I Had sent an email on 8.7.2009,ICICICARE=[protected]' level1complaint, they asked me for s statement from my Bank (Karnataka Bank). Further to this I got the statement, a photo copy of my cheque given to ICICI, sent to Karnataka Bank for clearing, with clearance seal of Karnataka Bank, A letter from karnatakabank, saying that the cheque belong to me and its cleared.
I have faxed this to ICICI and hardcopy given to ICICI credit card division in trivandrum. Since Nothing happend after this I contacted Mr.Ribburaj in trivandrum ICICI card division on 09.09.2009, still I had not got any information from them, I had been charged late payment fee, additional interest and now they are not bothered to solve this issue. Because of this I lost more than 9000. and the attitude of one guy Mr.Saifudeen chowdry is similar to that I am convict and he a Judge. I had made 3 other payments for ICICI from the same booklet (98408/984719/984734) these along with my signature in the cheque is a valid proof to prove that the cheque payment belong to my account.
Kindly help me to resolve this issue

I was a joint borrower of a car loan with my father for 200,000.00 with ICICI Bank opened date 18.03.2005 (as per CIBIL records).

This loan was cleared and NOC issued by ICICI Bank on 21 February 2008.

Unfortunately CIBIL records have not been amended. The CIBIL records state that current bakance is Rs 23825.00 and the last payment dated is 07.11.2007.

Please amend CIBIL records immediately as this would impact my credit rating.

Thanks

I am S Pratap here. I have submitted my documents to ICICI on 19.02.10 for opening 3-in-1 account (saving, dmat & trading). After many conversations with bank employee/ customer care/ telephonic call account has been opened on 01.04.10 and that too with wrong address and incorrect name. Again after complaint they have corrected the address but account name has not been changed. ICICI is confirming to re-open the account with correct name. Pl provide the correct way to legally ask the bank for correction of my name.

A FD was made in Accont No[protected] of Rs51000/- on 30.03.2010 and i was promised to get a watch aginst FD,but so far no watch is recieved so far.i have made many complaints to customer care but they have no answer.last complaint was done on 03/04/05/2010 previously i made a complaint and No is SR[protected].


[protected]@yahoo.com
[protected]

Hi,

I am a regular client of ICICI bank. this time ICICI bank charge me more than 1200rs. though i paid near about 16000 rs. out of 17,863.45.
I am not understanding why the hell this bank charged me on my later transations. these kind of banks should be punished by indian banker association.
these bank are charging wrong amount and harrasing the client...

Transaction Details :

Card Number : [protected] - Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
27/04/2010 INTEREST CHARGES Rs. 1,157.46(DR)
27/04/2010 Service Tax Rs. 119.22(DR)


Card Number : [protected] - AMOL GHADIGAONKARDate Ref. Number Transaction Details Transaction Amount
Domestic Transactions
16/04/2010 1/3 EMI Principal - INDIAN RAILWAYS CATERING Rs. 176.51(DR)
16/04/2010 Orig Amt: 530 on 16-03-10 Bal: 353 Rs. 0.00(CR)
15/04/2010 1/3 EMI Principal - INDIAN RAILWAYS CATERING Rs. 347.79(DR)
15/04/2010 Orig Amt: 1,043 on 15-03-10 Bal: 696 Rs. 0.00(CR)
03/04/[protected] CHEQUE PAYMENT RECEIVED, THANK YOU Rs. 15,794.00(CR)
01/04/2010 75140680094030101664908 CHINTAMANI JEWELLERS Rs. 28,993.00(DR)

Without exercise my ATM card ,RS 10000/ deducted my account.

kumar someshwar
[protected].

for your refn.
1. copy of FIR
2.applicaton submitted to SBI(patiala) bank palam branch
3. application submitted to icici (dwarka,sec 7) bank delhi

To,
The ICICI Credit Card Manager

Subject: Regarding raising dispute for a transactions on my card. (Service Request Number: SR[protected]

Dear Sir/Madam,

I have been issued ICICI Gold Card: XXXX XXXX XXXX 8018 in 2007. Nobody else has access to the card.
I have never provided card details to anyone on phone or internet.Thus there are no chances of getting the card details such as card number, CVV number,
and expiry date etc.
On 30/04/2010 there has been a transactions made to the Merchant Name "GARP" for USD 150.00

The above transaction was done by me or authorized by me.

I called up the call center as soon as I realized foul play and blocked the card and was asked by the customer care representative to send a fax with the dispute information. I have already sent the fax to the number provided by the customer care rep which is [protected] .

Please investigate this dispute and provide me with a written statement of the outcome. Thank you for your time and attention to this matter.

Expecting to hear from the ICICI Credit Card team at the earliest with a resolution.

Yours truly,
Pankaj Agarwal
[protected]