ICICI Bank Complaints & Reviews

dear sir,
My self Mr.Manoj Mahadeo Mendhe,MY policy no.11543687.we received a call from india infoline by name of ICICI on date 14 march 2009 that we selected for 1 year free policy.then after that the executive by name Mr.sheikh living in akbar plot,AKOLA guided us about icici invest cash shield bak policy he told us following points:-
1.after 3 years regular premium payments the benefit is you can remove your premiums with benefits and also discontinue the policy

2.he dont told about 55% premium allocation charge will be deducted in 1st year premium and 20% in 2nd year.

3.he told us that after 5 year premium payments you need not to pay afterwards it will be paid by your interest.

and when we complaint to icici,they give us complaint id no.21944033 bt no response yet
we received email from them that you should change the policy in free look period of 15 days but sir me and my wife we was busy,hence we not read policy documents in those 15 days.

kindly,give us proper solution.
thanking you,
Mr.MANOJ MAHADEO MENDHE
mb.[protected]

I am a NRI customer of ICICI Bank for more than 10 years.

I have been struggling with ICICI bank's inefficiencies for the last many years and would like to lodge a formal complaint.

I feel ICICI bank is just an Inward banking institution and hold on to our money whichever way it can. It is easy to send the money to the bank.

Since the past 10 days I have been trying to send money to a Non ICICI bank account using the online feature. In this process I have locked out my transaction password 2 times. I feel ICICI has developed and programmed their website in an ingenious way.

I use a high speed internet connection at my home as well as at my office from where I do most of my banking. I can access all other websites including the secured ones. All pages on the ICICI bank websites also work fine except when we have to register a NON ICICI bank account as payee or transfer funds to a non ICICI bank account. The Page freezes, Times me out, kicking me out, or gives a "Application Setup error". It will however, not let me take out money from my account.

The Fund transfer option to move funds from my account to a ICICI bank account has no problem.

I am an able bodied Chartered Accountant who is fast with the Keyboard and has a very fast internet connection. I feel pity for all the ICICI account holders who do not have a stable or slow internet connection or who are senior citizens not too fast with their actions with the mouse and keyboard. I am sure they will be banging their head with frustration for not being able to meet the ICICI banks website policy of completing all actions within a few seconds before being timed out very conveniently.

I feel this is a conspiracy by ICICI to prevent their customers from accessing their funds at their convenience.

On top of this when I try to log in or use my transaction password to complete the transaction to move the funds 20 times in a few hours due to being timed out every few minutes, I surly enter one or more password characters incorrectly. ICICI bank web site very very conveniently locks me out of my account. To seek a new password I have to send a request which takes 7 business days to complete before I can access my funds again. To top it all, ICICI bank charges me a fee with service tax to provide me with a new password. I am sick and tired of hearing that this is a security for my funds with ICICI.

I sincerely hope that you will take note of my complaint and arrange for the time out issue to resolved to increase the time limit from 15 seconds to at least 5 minutes so that the process can be completed. The information required by the web pages for account #s Name of beneficiaries, amount etc etc require a fair amount of input which cannot be provided in a few seconds when the copy paste commands have been disabled by the ICICI website.

I will appreciate if you can provide me with the Bank Ombudsman's email address or other contact information so I can also direct my complaint to them for investigation into the affairs of ICICI banks internet protocols.

Ashfaq here.
I've been holding an account with ICICI for the past 44 months.
It is a salaried account.
So, it doesn't matter if I maintain Zero balance.
But, over the past one year, I've observed several hundreds vanishing from my account.. and this does NOT get reflected when I check the last transactions over phone.
It's been a lot more than a year since I even received a statement (..neither have I been issued any upon request months ago).

The staff told me this was something like a "yearly" deduction.. Does this "yearly" deduction take place every three months or six months???... 'coz that's just how often I seem to have balance missing from my account.

Wish to have some light thrown on this.. or have it curbed.

Ashfaq Badsha, Chennai.

Dear sir,

I have been credit card holder of ICICI until last year April when ICICI bank has blocked my card.

Problem: Insane charges applied to my card and illegal activities such as LIEN on my saving account.

Description : I received a call from ICICI bank that they are offering me to convert my dues to equally monthly installments at the 24% yearly rate. Since I was having dues so I accepted that. Very next month I received a statement of 0.00 Rs so I did not pay anything to my card account. And the next month I was surprised to see the DUE were so high that it was just unbearable. I have been paying them regularly till then. I immediately called up the helpdesk about this and they said that they will look into it. Despite of regular calling they bullied me and did nothing to solve these problems. One month passed and dues were increased. They have mafia to do recovery and lot many times you felt threatened. Then they started putting lien on my account. Despite of depositing enough money they will not take this on due but they will take this on the statement generation date with all the late payment charges etc. JUST MONEY VULTURE TO EAT UP YOUR MONEY. Now I do not know where should I go and whom should I contact. I have paid lots of money to these money vultures just to maintain a good track record but this all is of no use. You called them up, they will listen as if they are not at all listening. You keep calling them and nothing will happen. They will again call you on the next due date. I am just pissed off with these vultures. Please save me, help me. These people are ruining my credit history and I just can’t keep paying them like this.

I have a SBI Account.. and I used to use ICICI ATM. for all withdrawals from past few months. But when I reviewed my bank statement. I shocked.. found that after one or 2 transaction on each month, for each withdrawal it got deducted 20 Rs. As per RBI rules five [protected]@ 1 month transections are free for any ATM irrespective of banks.

I got this from RBI site -
[protected]
Q. 10. Do banks levy any service charge for use of other bank ATMs?

Ans.10. No charges are payable for using other banks' ATM for cash withdrawal and balance enquiry, as RBI has made it free under its "Free ATM access policy" since April 01, 2009. But banks can restrict the number of such free transactions to a maximum of five per month. For transactions beyond this minimum number of transaction, banks charge maximum of Rs 20/- per transaction.
--------

this is the purely FUN of RBI rules....

How can I get back my all deducted money as I know there is west of time and money to call on call centres.

On 28.06.2009 I had made a payment of Rs.8145.00 to my credit card Ac No. [protected], there was a mistake from my side , the account number specified on the cheque was incorrect.My attempt to contact the call center was futile, it took hours of my time, then I Had sent an email on 8.7.2009,ICICICARE=[protected]' level1complaint, they asked me for s statement from my Bank (Karnataka Bank). Further to this I got the statement, a photo copy of my cheque given to ICICI, sent to Karnataka Bank for clearing, with clearance seal of Karnataka Bank, A letter from karnatakabank, saying that the cheque belong to me and its cleared.
I have faxed this to ICICI and hardcopy given to ICICI credit card division in trivandrum. Since Nothing happend after this I contacted Mr.Ribburaj in trivandrum ICICI card division on 09.09.2009, still I had not got any information from them, I had been charged late payment fee, additional interest and now they are not bothered to solve this issue. Because of this I lost more than 9000. and the attitude of one guy Mr.Saifudeen chowdry is similar to that I am convict and he a Judge. I had made 3 other payments for ICICI from the same booklet (98408/984719/984734) these along with my signature in the cheque is a valid proof to prove that the cheque payment belong to my account.
Kindly help me to resolve this issue

I was a joint borrower of a car loan with my father for 200,000.00 with ICICI Bank opened date 18.03.2005 (as per CIBIL records).

This loan was cleared and NOC issued by ICICI Bank on 21 February 2008.

Unfortunately CIBIL records have not been amended. The CIBIL records state that current bakance is Rs 23825.00 and the last payment dated is 07.11.2007.

Please amend CIBIL records immediately as this would impact my credit rating.

Thanks

I am S Pratap here. I have submitted my documents to ICICI on 19.02.10 for opening 3-in-1 account (saving, dmat & trading). After many conversations with bank employee/ customer care/ telephonic call account has been opened on 01.04.10 and that too with wrong address and incorrect name. Again after complaint they have corrected the address but account name has not been changed. ICICI is confirming to re-open the account with correct name. Pl provide the correct way to legally ask the bank for correction of my name.

A FD was made in Accont No[protected] of Rs51000/- on 30.03.2010 and i was promised to get a watch aginst FD,but so far no watch is recieved so far.i have made many complaints to customer care but they have no answer.last complaint was done on 03/04/05/2010 previously i made a complaint and No is SR[protected].


[protected]@yahoo.com
[protected]

Hi,

I am a regular client of ICICI bank. this time ICICI bank charge me more than 1200rs. though i paid near about 16000 rs. out of 17,863.45.
I am not understanding why the hell this bank charged me on my later transations. these kind of banks should be punished by indian banker association.
these bank are charging wrong amount and harrasing the client...

Transaction Details :

Card Number : [protected] - Date Ref. Number Transaction Details Transaction Amount
Domestic Transactions
27/04/2010 INTEREST CHARGES Rs. 1,157.46(DR)
27/04/2010 Service Tax Rs. 119.22(DR)


Card Number : [protected] - AMOL GHADIGAONKARDate Ref. Number Transaction Details Transaction Amount
Domestic Transactions
16/04/2010 1/3 EMI Principal - INDIAN RAILWAYS CATERING Rs. 176.51(DR)
16/04/2010 Orig Amt: 530 on 16-03-10 Bal: 353 Rs. 0.00(CR)
15/04/2010 1/3 EMI Principal - INDIAN RAILWAYS CATERING Rs. 347.79(DR)
15/04/2010 Orig Amt: 1,043 on 15-03-10 Bal: 696 Rs. 0.00(CR)
03/04/[protected] CHEQUE PAYMENT RECEIVED, THANK YOU Rs. 15,794.00(CR)
01/04/2010 75140680094030101664908 CHINTAMANI JEWELLERS Rs. 28,993.00(DR)

Without exercise my ATM card ,RS 10000/ deducted my account.

kumar someshwar
[protected].

for your refn.
1. copy of FIR
2.applicaton submitted to SBI(patiala) bank palam branch
3. application submitted to icici (dwarka,sec 7) bank delhi

To,
The ICICI Credit Card Manager

Subject: Regarding raising dispute for a transactions on my card. (Service Request Number: SR[protected]

Dear Sir/Madam,

I have been issued ICICI Gold Card: XXXX XXXX XXXX 8018 in 2007. Nobody else has access to the card.
I have never provided card details to anyone on phone or internet.Thus there are no chances of getting the card details such as card number, CVV number,
and expiry date etc.
On 30/04/2010 there has been a transactions made to the Merchant Name "GARP" for USD 150.00

The above transaction was done by me or authorized by me.

I called up the call center as soon as I realized foul play and blocked the card and was asked by the customer care representative to send a fax with the dispute information. I have already sent the fax to the number provided by the customer care rep which is [protected] .

Please investigate this dispute and provide me with a written statement of the outcome. Thank you for your time and attention to this matter.

Expecting to hear from the ICICI Credit Card team at the earliest with a resolution.

Yours truly,
Pankaj Agarwal
[protected]

Dear sir,

I am a Govt Employee and I had purchased three no's of Tax saving bonds in 2005. I was posted in Dhanpuri ,distt shahdol ,M.P during 2005.
In 2007 I was transferred to Bilaspur,C.G. The change in Address & Bank A/C no was informed/applied to your end.Till date the acknowledgement of which is not made.
Secondly as the bond is matured I am yet to recieve the cheque/Payment of maturity, niether at my old Address nor at my New address.
In this regard I had send a registered application at your Navi Mumbai office ,Vashi Rly stn complex, enclosing the copy of my Bond certificate, Copy of New Bank A/C no and New Address certificate. I am yet to recieve any response till date.
The details of the bond is provided below for your kind information.

Name of bond holder- Rahmat ali khan
Bond holder No[protected]
Certificate No- 30644
No of bonds- 03
Old address- B/3 hospital colony, po Dhanpuri ,Distt Shahdol, M.P 484114
New Add-C/5 ,CMPDI COLONY, SEEPAT ROAD, BILASPUR, C.G, 495006

I therefore request you to kindly do the redemption of my bonds at the earliest so that established faith on ICICI is maintained.
regards,
Rahmat

i want to submit my new number [protected] this is my old number-[protected]

Hi,

I have taken home loan from ICICI in 2006 for 7.25% interest rate. From past 1 year i am paying 11.25% interest rate but when we compare with other banks from past 6 months they are offering 8.5 - 8.75%.

When i asked the ICICI folks that as the other banks are chargin only 8.75 why you are not reducing my floating rate from 11.25 to 8.75? They responded that some amount would be charged to reduce the floating rate. I asked while increasing you are immediately changing the interest but when comes to reducing the interest rates you are not ready to do that. And even they were saying that we are saying that this option is available when the customers are visiting to our branches.

I think the interest rates should be made consistent in maintaining standard across all the banks.

Thanks.
Ravi.

Hi,

I am account holder for the ICICI bank and I have noted the very major bug in the ICICI bank site portal . I have sent the issue to Customer service head of ICICI bank. The bug surafces if you have account in multiple cities like me

The bug is as follows;

1. I Login to ICICI bank portal for my savings account. I see that my account is showing in two branches in muliplicity.
2. I click the Hinjewadi and Madras branches for Mini statement of my account and click back to see my all accounts.
3. I see that there is multiplicity of accounts and now my total account balance is like 4,68,90,000 ( 4 cr 68 lk) with around 2,34( 2 cr 34 lk ) in each of accounts.

This is clearly display of my account balance in far excess of what I have . ( wish I have that balance!! ) . Anyways the serious issue is my account information is completely inaccurate and is a griavance error as same could be a tanatamount for misinformation and there could also be case when account balance is shown less than actual. This is very serious issue and raises the concern that information in ICICI bank site portal is not reliable.
Please find the attached html of the site and screenshots for the issue.


======================================================

Now begins my sad story. As if I had done great sin by noticing and pointing it out, customer care is after my life to prove it again and again. At least 27 times they have called to send more and more details with every time more rude than earlier trying to say its minor thing....I am fed up with such a poor customer service and insted of thanking customer harrasing him...even after sending the screenshots would you belive every time different person from customer care asks me again. They want customer to give up ......horrible service....

From
KANDIMALLA TIRUPATHI RAO
A/C. NO.[protected]


TO
CUSTOMER CARE CENTRE
I.C.I.C.I. BANK LTD.

Dear Sir,

Sub: Wrong debit of amount Rs.8,000/- on 15/04/2010 at 9.56 am.
Ref: A.T.M. Card No. [protected]

I went to withdraw an amount of Rs.8,000/- on 15/04/2010 at 9.56 am through A.T.M. Counter at Karur Vysya Bank Limited, Gajuwaka, Visakhapatnam-530026, Andhra Pradesh.

Date : 15/04/2010
Time : 9.55 am
Transaction No. : 1689
REMARKS : INSUFFICIENT FUNDS


Date : 15/042010
Time : 9.55 am
Transaction No. : 1690
Avail. Balance : Rs.24816.71
Remarks : Wrong Balance.


Date : 15/042010
Time : 9.56 am
Transaction No. : 1691
REMARKS : INSUFFICIENT FUNDS

Scanned copies of the above three ATM Slips are attached.

Though the amount was not drawn through the said ATM counter, the amount was debited to my above account.

Hence, kindly look into the above matter and arrange to credit my account with Rs.8000/- which was wrongly shown as debited to my account.

Waiting for your immediate response.

Yours faithfully,


(K. TIRUPATHI RAO).

Sir;
I opened FDs A/C in your Davangere branch FD No[protected] Rs 4 Lakh & No[protected] Rs 1 Lakh for 390 days.Your bank offered me 0 balance Titanium A/C No[protected] with these FDs.
After maturity I withdraw FDs amount and its linked Titanium A/C No[protected] also closed.
As per your bank rules thereis no charges if a/c closed after 365 day.But Davangere Branch manager charged closing charges Rs 552.At time of closing on 2-2-2010 I requested Manager to that you cannot charge if a/c is closed after 365 days He replied that this is system genereted mistake I cannot help you.Therefore; Please arrage to repayment this charges.
Thanks
With best regards
Yours
KL jangid
Cust ID[protected]
kl.[protected]@yahoo.com
KL JANGID
217/2A first floor 3rd main 3rd cross PJ Ext DAVANGERE 577002

My icici direct account number IN[protected][protected], I am unable to login or generate the password online as the account is deactivated. I have calledup the cstomer care at least 5 times and same number of mails to activate the account. They are still sticking on the password request which is not relevent as I updatred them clearly that I am not in India to receive the password. I am surprised to see how these people are behaving and no actions being taken for more than a month now. Here is the complaint number which I have raised with them online 'ICICICARE=[protected]'. Please help in activating my account so that I can generate the password online.

icici tax saving bond-022005-tsb-two nonpyament of redemption value

Name:-HRING NATH DWIVEDI
Bond Holder no[protected]
Address:-C-51 Harmu,Ranchi.
contact[protected],[protected]
[protected]@yahoo,com