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3.3
Updated: Jun 2, 2026
Complaints 23783
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14308
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ICICI Bank reviews & complaints page 110

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A
Ayush Sahani
Jun 16, 2022
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My account is freezed from a very long time. I personally visit the bank branch with KYC documents. Although there was no positive response.

Later wrote email but there too no response (email sub: 000WFaGYFPRF1DC9:Level1Complaint / Savings Account).

Requested to resolve the issue asap.
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07how) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    M
    mannugupta25
    Jun 16, 2022
    Resolved
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    Resolved

    My ICICI bank credit card points are not being credit to my Payback card. There is not way on ICICI bank site to raise a question on this. ALso Customer care number of ICICI bank never connects, IT says "All its executives are busy".

    I request ICICI bank credit card representative should call on my number "[protected]" to solve my query.

    Also their partner has the same state. Their customer care number never connects. Also they do not have any way to raise a complaints on thier portal.
    Jul 19, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 18, 2022
    ICICI Bank Customer Care's response     Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07hp4) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      ankurtyagi80
      Jun 16, 2022
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      Address: No 36, 1st floor, 2nd Main, 2nd Cross, MICO Layout, BTM 2nd Stage, Bangalore

      I have applied for Amazon pay ICICI Credit card on 9th June 2022. 11th June I completed KYC and and 13th June For address verification one person came and he did verification and told me that my application is approved and i will be getting card within one week. Today 16th June i got message from ICICI Bank that my application is rejected. But No reason is given. As per RBI new rule, for any loan rejection including Credit Card Bank should give exact reason to the applicant. When i tried to reach out to Customer care they told me due to bank policy they can't tell me why my application got rejected.
      My application number is :[protected]
      My Mobile Number is: [protected]

      First bank people ask to apply for card and when you apply then they will reject. This will bring down my credit score. Pathetic experience with ICICI team. I will make sure me and my relative never apply anything from ICICI.
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 18, 2022
      ICICI Bank Customer Care's response       Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Jun 30, 2022
      Updated by ankurtyagi80       After 2 week also i am waiting someone from ICICI will call.
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        L
        Lanka Kiran Plaha
        Jun 16, 2022
        Resolved
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        Hi without any information ICICI has debited 820/- from my account

        i am not using demat account and y they were debited the charges for this purpose, lotting the customers
        Aug 1, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 21, 2022
        ICICI Bank Customer Care's response         Dear Customer,
        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07nrk) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          L
          Lanka Kiran Plaha
          Jun 16, 2022
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          HI

          I dont have any Demat account and for that they have debited Demat chares nearly 820 /-
          ICICI Bank customer support has been notified about the posted complaint.
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            D
            dilipprajapati94
            from Surat, Gujarat
            Jun 15, 2022
            Resolved
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            Resolved

            Address: 202, shreyansh appt. Desai Seri, Sagrampura, Surat,395002, Surat, Gujarat

            Am a icici bank customer. Yesterday 14-06-21 ecsrtnchg charged 590 rupees I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Pleaseexplain what the charge it is. This type direction is not good please return my charged amount. Thank you
            Jul 26, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 21, 2022
            ICICI Bank Customer Care's response             Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              M
              Manasa90
              Jun 15, 2022
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              ICICI bank with out informing me they have converted my 0 balance account to saving account . I don't know when they did this. if I don't maintain minimum balance 10000 they charging the amount monthly as MAB charges. After Adding the minimum balance also they have Cut the amount.
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07c0v) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                D
                Darshan-
                Jun 15, 2022
                Resolved
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                Resolved

                Website: www.icicibank.com/customer-care

                Can you please let me know how to complete the KYC?

                i am fed up reaching to toll free icici bank customer care, but its of no use.
                [protected],[protected],[protected].

                i reach out to one of the branch near by but they tell us we cant do anything about it.

                I am waiting from 6 months wasting my time, but still of no use can you please let me know what can be done about the issue?

                the process is pathetic very disappointed.
                Jul 16, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 15, 2022
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07bim) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Rauld
                  from Bengaluru, Karnataka
                  Jun 15, 2022
                  Resolved
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                  Resolved

                  ICICI Bank is Fraud and Cheaters Bank. Full of Fraudsters in this Bank. Don't open an Account with this Bank. Worst customer care experience. Third Class and pathetic services. None of the calls are answered by customer care. All calls are disconnected. Customer care of ICICI Bank is the worst and sucks. It is better not to have an account in ICICI Bank. They just keep deducting unnecessary charges as an when they want. They Enable features without customer consent. Fraudulent Banking Services.
                  Jul 22, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 15, 2022
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07bio) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    N
                    Nand verma
                    Jun 14, 2022
                    Resolved
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                    Resolved

                    Dear Team,
                    Today i was registering udyam aadhar from government website but unfortunately open
                    (https://www.eudyogaadhaar.com/) which was looking same like government site there i have entered all information and through upi asked payment 1833/-and payment done after some time when i have not received any reviept then realized that this fraud happened with me So now i need your help to get refund pls.

                    Regards, Nand Kishor Verma
                    Acc no ICICI BANK :[protected]
                    IFSC : ICIC0000552
                    Jul 16, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 15, 2022
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Ansari Ali Shoaib
                      from Bengaluru, Karnataka
                      Jun 14, 2022
                      Resolved
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                      Resolved

                      Address: Hosur Road

                      ICICI bank deducted MAB charges without intimating regarding the debit. This is scholarship account from 2018 and I don't know if they have removed it as a scholarship account without intimating me via anything such as SMS or email or phone call. This was a zero balance account and I didn't get any information if they are converting the scholarship account to normal saving account.

                      It deducted my MAB charges for the 14th June 2022 as MABchgs-May22+GST. My money got debited as Rs.474.29 from my account.

                      This kind of activity is really a mess for customers and it cannot be accepted from the ICICI bank.

                      I need my money to be refunded back asap.

                      Thank You.
                      Jul 17, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 15, 2022
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a07bir) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        anupam.kumar089
                        from Pune, Maharashtra
                        Jun 14, 2022
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                        ICICI Bank DMC/ DP CHGS TILL Apr-22 Deduction

                        Address: ICICI BANK LTD., NO.1/B,, BUDDHA MARG, SIDDHARTHA NAGAR, MYSORE - 570011, MYSORE DIST., KARNATAKA.

                        Hi,
                        I am Anupam Kumar, From my ICICI account 826 Rupees deducted without my permission and without any prior notice.
                        I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and I haven't received any deduction message.

                        I need my money back and am ready to complain anywhere else if needed

                        PFB...
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                        N
                        neepthaprem
                        from Kannur, Kerala
                        Jun 14, 2022
                        Resolved
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                        Resolved

                        Hi Team,

                        My name is Neeptha .I'm a TCS employee and when I joined the company 5 years back I was given ICICI food card which got expired on 11/21.

                        every month a fixed amount from my salary was credited to that account. so please issue a new card. please contact me ASAP -[protected]

                        Thanks
                        Jul 22, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 15, 2022
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          AakritiAhuja
                          from Gurgaon, Haryana
                          Jun 13, 2022
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                          Resolved

                          Address: Gurgaon

                          My phone and internet banking disabled while doing a transaction.

                          There is no forum to register a complaint neither customer care reachable.

                          Please revert asap.

                          Mob: [protected]
                          Email: [protected]@yahoo.com
                          Jul 20, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 15, 2022
                          ICICI Bank Customer Care's response                           Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            D
                            Dinesh Sai Bhaskar K
                            Jun 13, 2022
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                            Address: Andhra pradesh

                            My debit card undelivered and even the courier partner not even called me single time before returing to origin i want my debit card to redispatch and want to know the reason why it is not delivered first time.

                            Adress to deliver : 5-139/1, main road, bhattiprolu, guntur, andhra pradesh, 522256.
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a079y8) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              T
                              Tikan1964
                              Jun 13, 2022
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                              Shares purchased without my permission by ICICI Direct

                              Address: Bhubaneswar

                              Shares purchased without my permission by ICICI Direct on dt.13.06.2022.
                              Please explain the reason. Otherwise I will complain to SEBI.

                              Dillip Kumar Mahapatra
                              client ID-9325827...
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                              E
                              ersatyam@
                              from Vapi, Gujarat
                              Jun 13, 2022
                              Resolved
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                              Resolved

                              Address: Vapi Station Road, C1/208

                              When I checked my bank transactions and I found that there is one debit transaction ' DMC / IN[protected] DP CHGS TILL APR - 22-- INR 826'.MNo.[protected]
                              When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile or Email ID which is registered with Mob banking with ICICI.

                              Till now i have never used demat account i will use it in future so did not close it because i was told while creating demat account that it never charges any.
                              Jul 16, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 15, 2022
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Alli Chandana
                                Jun 12, 2022
                                Resolved
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                                Resolved

                                I would like to inform you that the amount of 179/- Rupees debited from my account for past 5 months and in statement it was showing that vsi Amazon.as i am not a prime member then why they are debiting my amount.please assist asap and please find the attachment below
                                Jul 16, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Jun 12, 2022
                                Updated by Alli Chandana                                 Every month from 11-15th the amount was debited
                                Verified Support
                                Jun 15, 2022
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Anandu sai M
                                  from Palakkad, Kerala
                                  Jun 12, 2022
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                                  Address: Thekkevedu Rajeev Nagar Akathethara Palakkad
                                  Website: www.google.com/url?sa=t&source=web&rct=j&url=alumni.icicibank.com/&ved=2ahUKEwj1u_WH-af4AhVbIbcAHZwWCw4QFnoECAYQAQ&usg=AOvVaw01IbfXwgODvb03uenwkav0

                                  I am an ex employee of Icici bank. My employee id is 856165. I can't sign in ICICI alumni Web site and avail my provident fund. Please resolve it
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    S
                                    sdhfsdi3432
                                    from Morena, Madhya Pradesh
                                    Jun 12, 2022
                                    Resolved
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                                    Resolved

                                    Interest not credited

                                    Iwish number :[protected]

                                    I created iwish RD on 11/June/2021 & it was set to mature on 11/June/2022.
                                    I closed the Iwish RD on 12June2022 & to my surprise I received no interest since march22 month.

                                    I was promised 4.9% of interest rate but I didn't receive any interest since march month.

                                    When I called customer care, I was asked to visit bank branch . The bank branch aren't helpful &...
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