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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 112

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R
Ritish Patel
Jun 2, 2022
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I got a call today Someone from ICICI Credit card rewards point asked some details and deducted 14000 rupees saying that its blocked and will refund back. As I asked them to cancel this things they said it will happen but all numbers are switched off

Numbers : [protected]
[protected]
Jul 4, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 03, 2022
ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Verified Support
Jun 03, 2022
ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06or1) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    G
    GIRASH KUMAR
    Jun 2, 2022
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    Address: [email protected]

    I have purchased 2 Nos of Deep Discount Bond in May 1997 of Rs 2750/0 each in my name (Girash Kumar)and as per initial commitment that it will get matured in May 2022 with the face value of 1 lakh each, Now when I went and approached, i have been informed that the scheme does not exist and it was withdrawn in 2003 for a face value of 6000/-.

    This is absolutely ridiculous, as it is my hard earned money which I had invested against the Bond from a reputed financial organisation.

    I have been holding ICICI bank account for the last 16 years and never even thought such cheap act happen with ICICI.

    Most important is that no one has informed about this, I have been waiting for last 25 years and this amount is very important now.

    I would request the concerned folks to look into and provide me the face value of 1 lac each as per the initial commitment.
    ICICI Bank customer support has been notified about the posted complaint.
    View replies
    Dear Customer,
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06oqy) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Reply
    Dear Customer,
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06oqy) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      ShobhitS10
      from Pune, Maharashtra
      Jun 2, 2022
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      Address: ICICI Bank, ITPL Branch, Bangalore
      Website: infinity.icicibank.com

      Hi,
      I have never ever used my Demat account to perform any transaction. An amount of 826 has been deducted from my account on 26/05/2022 with the description "DMC/IN[protected] DP CHGS TILL A
      PR-22".
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06oog) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        V
        Vamsi Krishna Yadav
        Jun 1, 2022
        May 5, 2023
        This thread was updated on May 5, 2023
        Resolved
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        Resolved

        Iprugtp-nca.

        Hello ICICI,

        Every month 100rs debited in my account under iprugtp-nca.
        I am regular icici bank customer from last 4 years.

        Regards,
        Vamsi krishna...
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        J
        Jeysath
        Jun 1, 2022
        Resolved
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        Resolved

        Address: Srirangam

        I transferred Rs 5000 through IMPS on 21st November at 7.25 PM from ICICI A/C to Canara bank A/C.

        Transaction Remark : MMT/Ref[protected]/[protected]

        The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

        But I got a message that said

        "Dear Customer, IMPS Txn Ref[protected] for Rs.5, 000.00 is timed out at Beneficiary Bank on 31-May-2022. Txn status will be updated by Bene Bank in 3 working days."
        Jun 3, 2022
        Complaint marked as Resolved 
        Amount credited to beneficiary account
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 03, 2022
        ICICI Bank Customer Care's response         Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06onq) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        View replies
        My issue is resolved, amount credited to beneficiary account, thank you
        Reply
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          P
          PriyaJohn01
          Jun 1, 2022
          Resolved
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          Resolved

          I had transferred amount from HSBC Dubai to ICICI Indian account on 11th May and it has been on hold by the beneficiary bank since 12th May as per the information from HSBC. I had raised two service requests with customer care (SR[protected] & SR[protected] and provided all the details including the SWIFT. All i received were generic emails with incomplete information as below.
          "We would like to inform you that your Wire transfer related Query has been completed. The funds have been disbursed vide Reference NA with value date of NA and processed on 01-JUN-22, there is no delay at our end."
          But the funds have not been credited yet to my account. Can you please get this resolved at the earliest. It has been 2 weeks now.
          Jul 4, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 03, 2022
          ICICI Bank Customer Care's response           Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            U
            Upasana_Gupta
            from Bulandshahr, Uttar Pradesh
            Jun 1, 2022
            Resolved
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            Resolved

            Hi,
            I am Upasana Gupta, From my ICICI account 826 Rupees deducted without my permission and without any prior notice.
            I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and I haven't received any deduction message.

            I need my money back and am ready to complain anywhere else if needed

            PFB the details --
            Amount - 826
            For - DMC/IN[protected] DP CHGS TILL APR-22
            Date - 27 May 2022
            User ID of Demat account - [protected]

            I need justice and my money back immediately.

            Thanks
            Upasana
            +1 photos
            Jul 4, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 03, 2022
            ICICI Bank Customer Care's response             Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              A
              aaqilkhan
              Jun 1, 2022
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              Hello recently my account has been charged with RS 1899 for WPP policy which i have not signed up nor asked to be a part of. I would kindly like to get in touch with an icici representative to resolve this issue and to be refunded RS1899 as this policy is not in my best interest.
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06lds) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Amos1321
                May 31, 2022
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                Resolved

                This complaint is for mysel[censored]sing icici credit card and located in Tirunelveli Tamil Nadu. I have been using a card for more than 2 years and were regular in their payment for a while. Lately due to COVID situation I was not in position to pay the dues every month as we are going through a financial crisis. So we decided to settle the amount. My outstanding amount is amount 220000, and they said the settlement amount would be 150000. We told them we can pay as soon as they give the letter. Later they took so long also they debited an amount of 41000 from my account. Now I told them there is no use of getting a settlement. So I told them to cancel it. After this they started harassing me on the phone by using abusive language. They dont have a courtesy to talk properly to me & my mother. I never said that I wont pay. Please help to take a proper action against them
                Jul 5, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 03, 2022
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06ooz) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  sdevonline
                  from Kochi, Kerala
                  May 31, 2022
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                  Resolved

                  Address: ICICI Bank, palarivattom, kochi

                  I hold an account with ICICI Bank, Palarivattom branch, Kochi, Kerala. I noticed that an amount of Rs. 706.82 has been deducted under
                  DCardfee2695APR22-MAR23+GST charges. I have no idea what this is and I feel this deduction without notice is totally a fraud practice. It never showed up as a mobile alert too.

                  I would like to get my money credited back. I have anyway decided to gradually close my account with them.

                  Appreciate if you could please take this up.
                  Jul 11, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 03, 2022
                  ICICI Bank Customer Care's response                   Dear Customer,
                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06ome) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    G
                    Geeta Devi SAI
                    from Delhi, Delhi
                    May 31, 2022
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                    Hi,

                    I am having a saving account with privilege banking in ICICI Bank and my account details

                    Account No[protected]
                    Account Holder Name Geeta Devi

                    I withdrew the RS 12 lac from my account by self Cheque, after a few days of withdrawal, Bank has deducted INR 6342.50 against the CashTxnChgs (Attaching the screenshot of Bank Message ) . When I was withdrawing the amount, no one informed me about this charge and even there is no RBI rule mentioned of it .

                    I request you please help me to get my hard earned money returned

                    Thanks,
                    Geeta Devi
                    +1 photos
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 03, 2022
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Jun 09, 2022
                    Updated by Geeta Devi SAI                     As discussed customer care executive, they said deducted ammount will be credited with 2days but still waiting our money to be credited in my account
                    Jun 17, 2022
                    Updated by Geeta Devi SAI                     Will you please confirm when you return my deducted ammount, as it's been long time when you committed that your money will be returned soon. I also emailed you on your registered email, but didn't get any response.
                    View replies
                    As discussed customer care executive, they said that deducted ammount will be credited with in 2 days but still waiting our money to be credited in my bank account.please look on it on priority basis.
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                      P
                      PRASAD GUJAR
                      May 31, 2022
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                      Address: ICICI, Kharadi branch, Pune, Maharashtra

                      Hello.. I am salary account holder with ICICI bank for many years. Today, I pulled out the transaction statement for last month and was surprised to find a deduction of Rs 590 under description ECSRTNCHGS... I am sure that I have not done this expense myself. Moreover, this deduction has been done without my knowledge. I did not receice any sms on my registered mobile number. I would request ICICI bank to promptly look into this.
                      ICICI Bank customer support has been notified about the posted complaint.
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                        R
                        rajesh@18
                        from Chennai, Tamil Nadu
                        May 31, 2022
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                        Money deducted from my savings account

                        I am Rajeshkumar. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till APR-22) on 27-MAY-2022. I have never used my demat account till now.

                        They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                        When i created the...
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                        R
                        riyasrv
                        from Chandausi, Uttar Pradesh
                        May 31, 2022
                        Resolved
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                        Resolved

                        Hi, I'm Riya Srivastava. I feel troubled and helpless by the service provided by ICICI bank.
                        Transaction failed but amount got deducted, no refund provided. Wrong e-mail registered by bank only as credit card was sent forcefully. No customer care number works. No proper responses on mails. On mails, they keep asking for registered mail id even after updating the email id. Pathetic service by ICICI bank.
                        Jun 2, 2022
                        Complaint marked as Resolved 
                        They mailed me using [email protected]
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 03, 2022
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          abdul sk
                          May 31, 2022
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                          Address: MG ROAD VIJAYAWADA ICICI BRANCH
                          Website: Account num : 630601560086 Insurence name : IPRUGTP- NCA NUM : 8328313696

                          Dear sir,

                          my account montly amount 100rs cutting in 4years please stop the process please stop him

                          Account num :[protected]
                          Insurence name : IPRUGTP- NCA
                          NUM : [protected]
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06izr) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Shyam7433
                            May 31, 2022
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                            Resolved

                            Unusual money debited from my account 590
                            Account detail
                            Register mo Number-[protected]
                            Account number[protected]
                            Branch-Dhanera
                            Saving account
                            Name-yogeshbhai gopalbhai Thakkar
                            +1 photos
                            Jul 4, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 03, 2022
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              Rupali Motwani
                              May 31, 2022
                              Resolved
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                              Resolved

                              Ecsrtnchg charges 590rs debited

                              Address: D 1003 Stuti Universal, Opp Soham Residency, nr om om sai petrol pump, pal rto,, Green city road, pal

                              My Account got debited with 590 Rs as ECSRTNCHG. Please refund my amount and do needful.
                              I am old customer of icici bank but not satisfying icici bank rules.this is not first time so many times same issues i am faced.
                              This is not fare.

                              Thanks & Regards,...
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                              R
                              Rm123@
                              from Lucknow, Uttar Pradesh
                              May 31, 2022
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                              Address: mumbai

                              Dear sir
                              I already submit complaint before 20 days ago, but I do not find any response. I hold ICICI tax saving bond 022005-tsb-two. After passing maturity date i donot received maturity amt. Please help me.

                              Thanking you
                              Sudarshan Dhari Nath Gupta
                              ICICI Bank customer support has been notified about the posted complaint.
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                                N
                                Neha Kalani
                                from Rajahmundry, Andhra Pradesh
                                May 30, 2022
                                Resolved
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                                Resolved

                                Unable to make transactions due to "security reasons"

                                Address: Hero Honda Branch, Gurgaon

                                I have been trying to make a fund transfer of ~3, 37, 000 for the last 5 hours, and haven't been able to. All it keeps saying is, "Your transaction couldn't be completed because of security reasons".

                                I have to transfer this amount latest by tomorrow, or I would lose my vehicle.

                                A customer agent called me to ask if the attempt to transfer fund was fraudulent. I told him no, I was attempting this myself, and asked...
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                                Abhilasha Chander
                                May 30, 2022
                                Resolved
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                                Resolved

                                ICICI has some server issues or what I don't know. Every time shows a random error for seeding my bank account with Aadhar. Says name mismatch from previous bank, which is totally an unacceptable request.
                                +1 photos
                                May 31, 2022
                                Complaint marked as Resolved 
                                Today finally resolved
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 31, 2022
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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