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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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14308
Unresolved
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ICICI Bank reviews & complaints page 112

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S
SainathBysani
from Hyderabad, Andhra Pradesh
Jun 9, 2022
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Address: ICICI Punjagutta Branch, Hyderabad

On 26th May 2020, Rs 826 deducted from my account automatically and below are the statement details.

'DMC/[protected] DP CHGS TILL APR-22’

My RM told to me that there will be no charges at all but am surprised with this transaction happened without any notice.

Now, when am trying to contact my RM, not getting any response. It's been 10 days that I contacted her and not a single call received so, raising this complaint.

I want complete refund on this.

And please do consider this on high priority.

Thank you!

Regards,
Sainath
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 09, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a070gs) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Jun 10, 2022
Updated by SainathBysani
I wrote an email to [protected]@icicidirect.com and they are looking into it.
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    S
    Sushant_Pandey
    from Delhi, Delhi
    Jun 9, 2022
    Resolved
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    Resolved

    Address: Delhi

    Dear Team,

    I am not using me Demat Account still the charging for it. one of the customer care representative opened my account and told me its free. How can I supposed to this happened after saying that the account is free and provide me all details.

    Please do something about it, I am very disappointed.
    Jul 31, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 09, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a070gs) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      G
      Geogym
      from BENGALURU, Karnataka
      Jun 9, 2022
      Resolved
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      Resolved

      Hi Team, This has reference to my complaint with ICICI Bank eToll Payments. Reference No. : CMP[protected]
      I have been charged for passing through toll gates on 25th May (two times), 31st May (two times). I complained four times against this four transactions. Three are under processing. One is rejected. As per the photo provided by the bank as proof for rejection, is a Taxi cab KA03AB8285, where as my car is a private one - KA04MM4001. There is no provision for escalation on the ICICI Bank website, my ticket remains closed.
      My fastag is misused frequently. Bank is unable to take any action. I wanted to block it temporary, that too is not working on their website. Please help to resolve. Thanks! Geogy Mathews.
      Jul 10, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 09, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a070gh) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        K
        Kanjee
        from Mumbai, Maharashtra
        Jun 9, 2022
        Resolved
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        Address: Silvernest gundavali Andheri East, Flat number 41, Near kamgar Kalyan mandal

        Dear Sir,

        I would like to keep you informed, that I, Mrs. Roshni Karmali Kanjee, had deposited cash amounting to ₹. 40, 000/- in 500 rupees note denomination at your Koldoongri branch ATM Cash Deposit machine. I had deposited cash around 3pm today 8th June 2022.

        Further to above, while i had deposited, i had put my account number and my phone number correctly (AC#[protected] Branch Vile Parle East, Mumbai), after that i could read my name correctly too on machine screen and once deposited, i got receipt which i checked it ₹40000/- and my name showed correctly, so then i threw receipt / deposit slip in dustbin then, but till now I have not received any SMS nor its showing in my account.

        Can you please help regarding this? It seems there was some fault at deposit machine

        Thanking you

        Regards,

        Roshni Karmali kanjee
        Email : [protected]@yahoo.in
        Contact number : [protected]
        Jul 22, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 09, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Sivas2001us
          from Mumbai, Maharashtra
          Jun 8, 2022
          Resolved
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          Address: Mumbai

          I had Ferrari visa credit card from icici bank, which was closed a long ago still it’s shown as active in my cibil score.

          Please do the needful to correct the same.
          Jul 27, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 09, 2022
          ICICI Bank Customer Care's response
          Dear Customer,
          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a070gm) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            B
            Biju Kumar barla
            from Mumbai, Maharashtra
            Jun 8, 2022
            Resolved
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            Address: Civil township, rourkela ,odisha

            My account number is -[protected] Amount debited even after unsuccessful process, and amount is not refunded of RS 1261
            Jul 14, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 09, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              C
              Chithari
              from SECUNDERABAD, Telangana
              Jun 8, 2022
              Resolved
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              Address: Old Alwal Surya Nagar colony

              I am an icici bank customer. Today[protected] ecsrtnchg charged 500 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
              Jul 31, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 09, 2022
              ICICI Bank Customer Care's response
              Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a070gt) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                J
                Jitendra1_
                from NOIDA, Uttar Pradesh
                Jun 8, 2022
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                Address: Kalindi vihar agra

                Hello,

                My Account got debited with 590 as ECSRTNCHG.why this is happening????? What is actually ECSRTNCHG ??? Why it deducting from account.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06yer) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  Rajoli
                  Jun 8, 2022
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                  I haven't taken any policy but amount was debited from my account 1899 +1899 two times. Please refund my debited money to my account.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06yex) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Rajoli's [Complaint's author] reply, Jun 12, 2022
                  The mail u said is showing invalid while sending mail.
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                    M
                    Meena ganti
                    from Hyderabad, Andhra Pradesh
                    Jun 8, 2022
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                    Address: HNo 3-4-108 Annapurna colony east, mallapur, Hyd, Telangana

                    Hi,
                    My ICICI bank account :xxxxxxxx4573 has been charged with "MABchgs-Apr22+GST" these charges every month without informing me. If informed i would have closed this account. 16th Mar - Rs7.09, 13th Apr - 412.01, 11th May - Rs590. This account is a Salary account with zero balance maintainance. Then how are these charges applied to this account and why at this Cruicial Carona time, where people are losing jobs.

                    I have lost my job and every rupee is cruicial for my family. Ph:[protected], Please resolve this as soon as possible. Please let me know whether i need to close this account.
                    ICICI Bank customer support has been notified about the posted complaint.
                    "Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06yeu) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team"
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                      E
                      Esha Pal
                      Jun 8, 2022
                      Resolved
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                      Resolved

                      This isn't the first time it is happening with me. I tried to make payment on irctc website through icici upi. Money has been deducted (₹1995) but neither did I got the service not any refund. Now Irctc is saying that it has not received any amount and Icici bank is saying they have processed it. Where should a customer go?
                      Similar thing happened last month also with icici upi.
                      Jul 9, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 08, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06yf5) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Akhilesh01
                        Jun 7, 2022
                        Resolved
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                        Resolved

                        My ICICI Bank account was debited by 1310.25 Rs by VIN/gotinder co and this transaction was not done by me. I wonder how can someone just take money from my account without my consent because I didn't receive any OTP for the same. This is a major security breach issue in ICICI debit card, please look into this matter and i want my money back. Thank you.
                        Jun 10, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        I forget to upload pictures of that transaction i am uploading them here.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06wtp) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          O
                          Ovais Ahmad
                          from Anantnag, Jammu and Kashmir
                          Jun 7, 2022
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                          Address: Janipur, jammu

                          Sir i tried to open an icici mine account which is a zero balance account but it shows can't open the account at this location kindly visit the branch. I went to icici branch they said we open insta saving account and they knew nothing about icici mine account/digital account. All i want is that i should be able to open this account online in jammu and kashmir. Please help!
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06wtw) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Ovais Ahmad's [Complaint's author] reply, Jun 20, 2022
                          [protected]@icicibank.com
                          I don't get this email.
                          It shows invalid.
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                            D
                            Daloo
                            Jun 7, 2022
                            Resolved
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                            Resolved

                            Address: Raila, Rajasthan, india

                            ICICI bank raila में kcc loan ~ 2, 21, 000 था हमने 2, 21, 500रूपए जमा करवा दिया, फिर उन्होंने कहा कि 15 दिन बाद no due हम आपके घर पर भिजवा देंगे, लेकिन जब 15 दिन बाद उन्होंने नही भिजवाया तो हम बैंक गए और उन्होंने कहा कि 650 रूपए और बकाया है तो हमने 1000 और जमा करवा दिए फिर उन्होंने कहा अब फाइनल हो गया 10–12 दिन बाद no due ले जाना यहां आकर, आज जब बैंक गए तो वहां के ब्रांच मैनेजर No Due certificate नही दे रहे है, अब और 2500 रूपए जमा करवाने होंगे, और फिर 10–12 दिन बाद आना no due certificate लेने के लिए, ऐसा बोल रहे है ।, मैनेजर कह रहे है की हमारा एक आदमी छुट्टी पर चला गया था इसलिए टाइम पे आपका KCC account बंद नहीं हो पाया अब आपको 2500 रूपए और जमा करवाने होंगे। सर इस सारी बैंक की प्रोसेस में हमारा क्या फॉल्ट है, हम क्यों बार बार रुपए जमा करवाए ।
                            Jun 11, 2022
                            Complaint marked as Resolved 
                            When I spoke to the main branch, my problem was resolved by the bank, My problem got resolved without any FIR against anyone. The consumer complaint company was asking to hire a lawyer for. But nothing like this had to be done.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 11, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a074vw) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Sidd525
                              from Bengaluru, Karnataka
                              Jun 7, 2022
                              Resolved
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                              Resolved

                              Last month they had charged 500Rs +90Rs as GST for late fee of credit card bill. It was one day delay and next day cleared the bill. This month they have added 210 Rs as interest +18% GST on previous month late fee. They didn't provide any provision to clear the late fee or did not send any email or sms to clear the late fee. They simply sum up this late fee for next month bill so that they can apply the interest.

                              This is totally unacceptable, unethical, fraudulent practice by ICICI Bank.

                              God knows why RBI or Indian government is not taking any steps against this cheater bank.
                              Jul 9, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 08, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06wu2) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Akkapeddi Kalyana Srinivas
                                from Hyderabad, Andhra Pradesh
                                Jun 7, 2022
                                Resolved
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                                Resolved

                                In May 2022 the first week, I tried to transfer my PF and the EPFO website had asked me to add my bank details upon doing that, the page displayed the "Verification under process" status. I contacted the bank for approval and they said they are not sure how to do that. I contacted my employer and he did not receive any request on the same.

                                It has been more than a month and ICICI bank is not verifying my EPFO bank KYC and their customer care experience is also not satisfactory. I request the concerned authorities to look into this matter and take action against the bank.

                                UAN:[protected]
                                Contact: +91-[protected]
                                Jun 15, 2022
                                Complaint marked as Resolved 
                                Resolved my EPFO Grievance Team
                                ICICI Bank customer support has been notified about the posted complaint.
                                Jun 07, 2022
                                Updated by Akkapeddi Kalyana Srinivas
                                Screenshot of my EPFO KYC profile

                                Jun 07, 2022
                                Updated by Akkapeddi Kalyana Srinivas
                                My ICICI Account Number:[protected]
                                IFSC Code: ICIC0000040
                                Verified Support
                                Jun 07, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  H
                                  Hari Manasa Chapala
                                  Jun 7, 2022
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                                  From today morning I am getting calls from your bank.I disconnected a few calls and they trying to make calls from different numbers.Do you think we are so free.Dont these people have sense that you houln't once the call is disconnected.I want it to be stopped right now.
                                  Else I will file a complaint against the bank in consumer court
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,
                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06w0v) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    J
                                    jayasatish kudulla
                                    Jun 7, 2022
                                    Resolved
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                                    Resolved

                                    ECS RTN Charges leading to EMI bounces and losses

                                    I have an EMI to be deducted in this month. Even after fund is transferred to the icici bank, It the ICICI Bank has charged me 590 rs in the name of ECS return charges. Which leads to EMI bounce charges of 1200 Rs and interest of again 45 rs.. A total of 1700+ rs is loss to me for
                                    just 14000+ EMI by such action. This is not the first time I'm facing the issue. Who will bear such losses repeatedly.

                                    Please resolve the...
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                                    saxenaksanjeev
                                    from Madgaon, Goa
                                    Jun 6, 2022
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                                    Address: india

                                    Hi
                                    I have purchased 4 bonds on 19.02.2002
                                    Certificate No 60128
                                    Distinctive Number #[protected]
                                    Name : Sanjeev Kumar Saxena

                                    purchased 6 bonds on 03.04.2003
                                    ICICI TAX SAVING BOND - 022003 TSB
                                    Certificate No 110643
                                    Distinctive Number #[protected]
                                    Name : Sanjeev Kumar Saxena

                                    Kindly confirm the redemption process of these bonds
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 07, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06w12) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Jun 08, 2022
                                    Updated by saxenaksanjeev
                                    I have purchased 4 bonds on 19.02.2002
                                    Certificate No 60128
                                    Distinctive Number #[protected]
                                    Name : Sanjeev Kumar Saxena

                                    purchased 6 bonds on 03.04.2003
                                    ICICI TAX SAVING BOND - 022003 TSB
                                    Certificate No 110643
                                    Distinctive Number #[protected]
                                    Name : Sanjeev Kumar Saxena

                                    Kindly confirm the redemption process of these bonds
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                                      H
                                      Hesl
                                      Jun 6, 2022
                                      Resolved
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                                      Resolved

                                      Address: Andheri (Mumbai)
                                      Website: [email protected]

                                      I, Surender Kumar S/O Dev Karan resident of Shashtri Nagar, Dinod Road, Bhiwani (Haryana). I have taken ICICIHFC house loan through ICICI HFC Branch Rohtak and my Loan Account No LHROH[protected] and instalments paying regularily. I put a request to ICICIHFC Loan Branch, Rohtak in month of 10 Feb 2022 to forward my LOD (List of Documents) for my records. They forwarded the wrong LOD on my home address again I put a request to forward the correct LOD for my records. I have put my request on email ID [protected]@[protected]@gmail and [protected]@icicihfc.com and Rohtak Branch sumit.[protected]@icicihfc.com on 12 May2022, 16 May 2022, 24 May 2022, 26 May 2022 and verbal conversation on toll free No[protected] many times. But no satisfactory reply is received not LOD received from Head Office, ICICIHFC HomeLoan Branch. I am struggling for want of LOD since Feb 2022. On repeated reminders and request and verbaldiscussion through mob on toll free No no LOD has been received nor satisfaction reply received fro their side. Request to take up suitable action against ICICI Home Finance Loan branch to ressolve the case to avoid unncessary harassment and correspondance please under intimation to me. My email ID [protected]@gmail.com and [protected]@gmail.com and my Mob [protected]. I shall be greatfull for taking a suitable step against ICICI Home Fiance. Head Office Located at Andheri, Mumbai. With regards.
                                      Jul 12, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 08, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06wtl) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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