ICICI Bank Complaints & Reviews

Jun 07, 2022

Updated by Akkapeddi Kalyana Srinivas Screenshot of my EPFO KYC profile

Jun 07, 2022

Updated by Akkapeddi Kalyana Srinivas My ICICI Account Number:[protected]
IFSC Code: ICIC0000040

Jun 08, 2022

Updated by saxenaksanjeev I have purchased 4 bonds on 19.02.2002
Certificate No 60128
Distinctive Number #[protected]
Name : Sanjeev Kumar Saxena

purchased 6 bonds on 03.04.2003
ICICI TAX SAVING BOND - 022003 TSB
Certificate No 110643
Distinctive Number #[protected]
Name : Sanjeev Kumar Saxena

Kindly confirm the redemption process of these bonds

Jun 08, 2022

Updated by ShraddhaGovekar Can you clarify on the email address please? it shows as [protected]@icicibank.com

Jun 19, 2022

Updated by ShraddhaGovekar Any update on my complaint? Still not received any help from ICICI Bank.

Jun 21, 2022

Updated by ShraddhaGovekar Please update on this complaint.

Jul 04, 2022

Updated by ShraddhaGovekar Still no update on the complaint. All the details have already been shared with [protected]@icicibank.com and customer.[protected]@icicibank.com. Its been over 2 months and I still do not have access to my B2 Digital banking account.

Jul 15, 2022

Updated by ShraddhaGovekar Still no update on the complaint. Bank is asking to customer care or visit bank to update mobile number and email address, which has already been done in May 2022. No one is providing satisfactory response from the bank and I AM STILL NOT ABLE TO ACCESS MY OWN FUNDS IN THE BANK ACCOUNT.

Jul 31, 2022

Updated by ShraddhaGovekar Still no update, regularly following up with headservicequality team. But even they are not responding now. This is really frustrating. Even after following all process, my issue is not resolved and no help from ICICI Bank.

Aug 12, 2022

Updated by ShraddhaGovekar Still no update or any help from ICICI Bank. I am following up regularly with ICICI Bank but no one bother to response to my any email from the bank. Really frustrating service from the ICICI Bank. I need to literally beg to get access to my own savings account.

Aug 24, 2022

Updated by ShraddhaGovekar Received a response headservicequality team on 23 Aug 2022 which is after a month since I wrote to them, even though the headservicequality team had said they will respond by 21 July 2022.

The response was that I have to submit updated KYC physically in the branch, which I have already done and explained to headservicequality team in previous emails multiple times. Still I have again provided them the following response again.

[protected][protected][protected][protected][protected]
Respected Vinayak M More sir / Principal Nodal Officer,

Please see my issue below and help at earliest.

It's been 3 months and no one has been able to help in order to update my KYC details for my bank account even after submitting the KYC forms physically in 2 branches of ICICI BANK, hence I have been escalating this to you so that I can access my funds.

In May 2022, I submitted the updated KYC forms physically at two ICICI BANK branches. ICICI Bank - Thane branch (Mr Tushar & Ms Shyamala collected my KYC form with updated details) and ICICI Branch - Kalwa Branch (Ms Megha collected my KYC form with updated details).

SR request was raised by Mr Tushar from ICICI BANK Thane branch and the number was - SR[protected]. I followed up with ICICI BANK Thane Branch multiple times however they did not respond at all.

It's been 3 MONTHS NOW and no one from the ICICI BANK is updating my details and I am not having access to my funds in the account.

Please help at the earliest so that I can have access to my funds.

Regards,
Shraddha
[protected][protected][protected][protected]---

ISSUE HAS STILL NOT BE RESOLVED AND NO ONE FROM THE BANK IS UPDATING MY KYC EVEN AFTER PHYSICALLY SUBMITTING THE KYC FORMS WITH UPDATED DETAILS 3 MONTHS AGO.