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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
Complaints 23795
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ICICI Bank reviews & complaints page 114

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N
nita001
Oct 15, 2022
Resolved
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I am holding an ICICI bank saving account since 2020. I have noticed that Rs. 1, 327.50 amount was debited from my account without any information. Kindly have a look and do the needful.

Thanks & Regards,
Nita Chetry
Nov 20, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0frmh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    shrikanttabla
    from mumbai, Maharashtra
    Oct 15, 2022
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    Is ICIC bank providing a job opportunities as a relationship manager to those who have graduated?
    ICICI Bank customer support has been notified about the posted complaint.
    Hi,

    for any queries relating to career opportunities, please email us at [protected]@icicibank.com.

    Regards,
    Team ICICI Bank
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      G
      GopikaPrasanna
      from Thiruvananthapuram, Kerala
      Oct 15, 2022
      Resolved
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      Resolved

      Address: KOLLAM BRANCH, VAIDYA COMMERCIAL ARCADE NEXT TO HOTEL SHAH INTL RESIDENCY ROAD 691001

      An amount of Rs.222.30 was deducted from my ICICI bank account on 13 October automatically and the transaction says vsi/amazon. It was not done by me. I havent given any OTP details but transaction got done and I received mail and message regarding that. Please help.I am attaching portion of my statement as image.
      Nov 19, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Oct 15, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fgo5) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        P
        pallavikp
        from Bengaluru, Karnataka
        Oct 14, 2022
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        My ICICI account got debited various charges in the month from June, July, Aug, Sept, Oct for ECSRTNCHGS. What are these charges and why it deducted from my account? please tell me the reason. They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.
        Nov 20, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 15, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          K
          Kynsai Iangrai
          Oct 14, 2022
          Resolved
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          Hi I did a transaction through IMPS of Rs 2, 30, 945 towards SBI bank account. The transaction did not succeed and is timed out at Beneficiary bank account. Please resolve ASAP as it is a huge amount
          Nov 16, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Oct 14, 2022
          Updated by Kynsai Iangrai
          The issue is not yet resolved
          Verified Support
          Oct 15, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fg0b) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            C
            Chirag11133
            from Gurugram, Haryana
            Oct 14, 2022
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            Hi

            My credit card is closed years back but it is still visible in cibil credit report as active. However on ICICI portal same is not there. Pl check nd fix the gap.

            Thanks
            Chirag
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 15, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fg06) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Oct 20, 2022
            Updated by Chirag11133
            Hi ICICI Bank team

            On mail still no getting any satisfactory respond. Pls lool into this and close.
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              S
              Shruti9383
              from Faridabad, Haryana
              Oct 13, 2022
              Resolved
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              Resolved

              I tried making a payment using ICICI debit card online (Spotify) however the transaction failed. I tried multiple times but it failed each time. Later on I got the message that money had been debited from my account each time and customer care hasn't been very helpful. I want a refund of that amount.
              Please help resolve it asap
              Nov 16, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 15, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fg73) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                aslamkemu
                from warangal, Andhra Pradesh
                Oct 13, 2022
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                Hi Team,

                Account Number:[protected]
                Transaction Date: 29 Sept '22 and 25 July '22

                I am an ICICI account holder, 29 Sept '22 month my account got deducted as "CashTxnChgs-Branch-Aug22+GST" charges, and 25 July '22 as "CashTxnChgs-Branch-Jun22+GST" without my knowledge.

                Rs 1008.90
                Rs 413.00

                I want you to refund the amount.
                Without customer knowledge debiting the money is showing cheap behavior. And charges have been already deducted from my account this month. You are charging SMS alerts, but not receiving messages for this kind of scam. If you don't resolve this. I will go to your higher authority people and escalate it.

                I didn't receive any message or alert from ICICI. When I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer and debiting the money. I am really worried about this deduction.
                Nov 23, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 15, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fg68) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  P
                  Pratikshya Das (PD)
                  Oct 13, 2022
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                  Address: Sushant Lok, Gurgaon

                  I have updated my bank details for KYC. Nevertheless, it has not been verified since long and I am unable to claim my PF.

                  I don't know why ICICI Bank is not processing the kyc verification. I have read many complaints regarding the same in internet. Please take action and help us to complete the verification.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 15, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Oct 28, 2022
                  Updated by Pratikshya Das (PD)
                  It's been quite some time since i posted the complaint. However, till date the issue remains unresolved and nobody from ICICI bank has reached out to me. I really fail to understand the customer service that is provided by ICICI bank: All words, no action!!!
                  It has been quite some time since i posted this complaint. Till now, nobody from ICICI bank has reached out to resolve the issue! i fail to understand the kind of customer service that ICICI bank is providing!
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                    V
                    Vasimuddin Nizami
                    Oct 12, 2022
                    Resolved
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                    Resolved

                    Address: Ahmedabad

                    I am not able to to any UPI transaction.
                    It shows an error like you account is blocked an frozen.
                    I have tried customer care no. But the customer care no is also not working.
                    Nov 16, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 15, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ffxg) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Manakshrag
                      Oct 12, 2022
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                      I would like to inform you that I am getting continuous calls from ICICI Bank regarding personal loan. I do not need any loan, Hope you people understand and stop calling and disturbing me.

                      Kindly remove my number +91-[[protected]) from your database. I hope that I do not to get any call from ICICI Bank for personal loan in future.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Oct 12, 2022
                      Updated by Manakshrag
                      I have received the call from [protected] today at 12:56PM from ICICI Bank regarding Personal Loan.
                      Verified Support
                      Oct 12, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Oct 26, 2022
                      Updated by Manakshrag
                      Hi ICICI Bank,

                      I got a call again from ICICI Bank regarding Personal Loan from [protected] on 24.10.2022 at 04:19 PM.
                      Kindly look into this and advice your team not to call me and disturb me henceforth for any such requirements.
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                        P
                        Prabhakarareddy Durgam
                        Oct 12, 2022
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                        Hi,
                        I Didn't applied any Expression Debit card but I got mail from ICICI (Fee towards Expressions Debit Card will be debited from Account XX112 within 12 hrs. Please keep sufficient balance in your account.) I don't want This expression Debit card.
                        My Question is I didn't applied this, who applied this one.
                        Please cancel this and refund my amount
                        Nov 12, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 12, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f8bc) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Abhishek_Jain
                          Oct 11, 2022
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                          I have updated my bank details for kyc but after a long days still my bank account is not verified. Reason for KYC change is because my existing bank Citi Bank is closing its services in India.

                          I don't know why ICICI Bank is not processing the kyc verification. I have read many complaints regarding the same in internet. Please take action and help us to complete the verification.
                          My UAN no.:[protected]

                          Thanks,
                          Abhishek
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 12, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f8az) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Oct 26, 2022
                          Updated by Abhishek_Jain
                          am not able to resolve the email-id. The ICICI email id says [protected]@icicibank.com. can you please suggest what should I change [protected] to?

                          Thanks,
                          Abhishek
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                            K
                            KIDHOOD EDUCATION
                            Oct 11, 2022
                            Resolved
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                            Resolved

                            Website: merchants.fiserv.com/india

                            Customer ID: [protected]

                            Date of incident : 11/10/2022
                            EDC Machine Service Provider: ICICI Merchant Service(FINSERV)
                            Merchant Name: KIDHOOD EDUCATIONAL SOCIETY

                            Unauthorised ECS debit for VAS Rs.6900 by ICICI merchant. This is the 2nd time deducted. This is illegal.

                            It is very annoying. I request the Consumer Forum to take this matter to the proper authority and get us the Refund.

                            My mobile no.[protected]
                            Nov 11, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Oct 11, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              sudhanshuk1219
                              from Faridabad, Haryana
                              Oct 11, 2022
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                              I have paid my SIP's on net day. yet i was charged 7500+ for this. I've never faced this issue with Paytm Bank. never git any charges. When i asked to reverse these charges. Because, I already paid for it all. I was told we can't do that. that's a daylight robbery.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 11, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0f5qv) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Oct 17, 2022
                              Updated by sudhanshuk1219
                              Can you send me a message or something on which mail id you want a mail from my side.
                              Now, The amount is increased to 15000+ . When i tried to ask for help them. They clearly denied to help me in this.
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                                I
                                inamdar.shabbir
                                from Mumbai, Maharashtra
                                Oct 11, 2022
                                Resolved
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                                Resolved

                                Address: ICICI Bank Ltd, G1, Ground Floor, Kondivita, Near Telephone Exchange, MIDC, Andheri (East), Mumbai, Maharashtra, 400093

                                I am continuously getting calls from ICICI bank (with which I do not have an account) on my personal phone and on my work place enquiring about my sister and loan which she defaulted. I've provided them with the contact details of my sister which I had but they say its not reachable.

                                They are continuously harassing my by calling me at my work place & I am not getting calls and emails from my HR department to resolve it. I tried explaining them that I do not have any information which I can provide and to stop calling me but they failed to avoid calls.
                                Nov 11, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 11, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  pallavi2026
                                  Oct 11, 2022
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                                  Address: Thubarahalli

                                  My name is Pallavi and i'm holding a salary account in icici bank. I just saw today when i checked my account online, that 2 times i have been charged posdec chg. I want to know why are they deducting my money without any intimation and there is no text message after the money deduction of this. The description says:
                                  11 Oct'22POSDEC CHG/[protected]/4102+GST - 29.50
                                  10 Oct'22
                                  POSDEC CHG/[protected]/4102+GST - 29.50

                                  Can I get the clarification on this.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    C
                                    Oct 11, 2022
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                                    Through this mail, I want to highlight the fictitious debits imposed in my bank account for the health policy purchases from Icici Lombard.

                                    In the month of August, I purchased health policy for myself and daughter and paid premium of 50596/-This premium has to be deducted in 3 monthly instalments of 17317/- per month in Oct-22, Nov-22 and Dec-22.

                                    To my surprise on 3rd Oct and 4th Oct my account was debited three times instead of One EMI. I immediately lodged complaint to ICICI Lombard team and ICICI bank team on 3rd October but till date there has been no resolution. On further findings I came to know that ICICI bank has created 3 loan account for one health policy purchases instead of creating one loan account. Mention below:-

                                    1. lCFCHD[protected]
                                    2. lCFCHD[protected]
                                    3. lCFCHD[protected]
                                    This looks to me some fraud done by bank authorities and ICICI Lombard team where if there is no resolution in next 48 hours, I will force to lodge complaint in IRDA, consumer court and bank ombudsman.

                                    Request support and help to resolve this matter.

                                    Complaint SR Number

                                    ICICI Lombard- [protected]
                                    ICICI bank-SR[protected]

                                    ICICI bank account No in which this 3 debit imposed instead of one[protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      A
                                      AJAY NAGWAN
                                      Oct 10, 2022
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                                      Hi team,
                                      I purchased vivo.monile offline on 7/7/2022, they said you will get the cashback after 90 days same thing they mentioned in the bill also. But I still not get anything please help
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        Dhananjay1991
                                        Oct 10, 2022
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                                        Dear Team,
                                        Can I know in which type of money deduct from my Account day to day. Can I explain please I do not have any other EMI.Whatever loan this was auto dedicated on dated 05.10.2022 on every month .
                                        PFB of above Unauthorized transactions from Account

                                        Account Holder Name Account Name Value Date Transction Date Transaction Remarks Withdraw Amount
                                        Dhananjay Kumar [protected] 29.09.2022 29.09.2022 ECSRTNCHGS270922_SR[protected] 590
                                        Dhananjay Kumar [protected] [protected] [protected] ACH/TP ACH MEGMASOFT/[protected] 570
                                        Dhananjay Kumar [protected] [protected] [protected] ACH/TP ACH MEGMASOFT/[protected] 570
                                        Dhananjay Kumar [protected] [protected] [protected] ECSRTNCHG01_011022_SR[protected] 590
                                        Dhananjay Kumar [protected] [protected] [protected] ECSRTNCHGS011022_SR[protected] 590
                                        Dhananjay Kumar [protected] [protected] [protected] CMS/[protected]/ADINGEN__KEPRO ENTERPRISES 500
                                        Dhananjay Kumar [protected] [protected] [protected] CMS/[protected]/ADINGEN__KEPRO ENTERPRISES 90
                                        Dhananjay Kumar [protected] [protected] [protected] CMS/[protected]/ADINGEN__KEPRO ENTERPRISES 90
                                        Dhananjay Kumar [protected] [protected] [protected] CMS/[protected]/ADINGEN__KEPRO ENTERPRISES 500
                                        Dhananjay Kumar [protected] [protected] [protected] ECSRTNCHGS061022_SR[protected] 590
                                        Total 4680
                                        ICICI Bank customer support has been notified about the posted complaint.
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