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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026

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ICICI Bank reviews & complaints page 111

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I'm trying to deposit money in my ICICI BANK account from last 2 days and it's failing again and again with the following message in my inbox "Dear Customer, your credit request is declined. UPI Ref. no. xxxxxxxxxxxx - ICICI Bank." I tried calling customer care but no response. I urgently need to deposit my money in bank account please help if any one can.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 3, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gmyo) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Hinjewadi, Pune

I Siddhi Shah (upi id : [protected]@okicici) having bank account in ICICI bank, made wrong fund transfer through UPI to "KADAM PRASHANT JAGANNATH" (upi id : q[protected]@ybl) of Rs. 40, 000/-
The recipient bank is identified as Cosmos Co-operative Bank Ltd.
The UPI transaction Id is : [protected]
The Google Transaction Id is : CICAgJDawcyXdw

The correct recipient was "Kadambari", Due to similarity between name and surname
spelling "KADAM" and "KADAMBARI", hence, funds were erroneously credited to his account.

ICICI Bank has requested a wrong fund transfer request (SR#[protected]. However, I need resolution for this request.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 2, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gmxg) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Mangalagiri/Santhosh Nagar

Hi ICICI BANK,

I have deposited DD(878888) on[protected] in mangalagiri ICICI branch. For which i received DD/Cheque deposited confirmation message on 28th October 8.41PM.
Till now the amount not yet credited to my account. Please find the below account and DD details.

Account No[protected]
Account Name - Manasa Bitra
Branch - Santhosh Nagar(Hyderabad)
Bank - ICICI Bank
DD No - 878888
DD Date[protected]
Deposited Date[protected]

Regarding this, i tried to reach customer care many no of times but no luck as i dont get any response. Besides i directly visited mangalagiri ICICI branch but no positive
response which is really frustrating. Kindly check and clear the amount immediately and contact me in case of further information required.

Thanks & Regards,
Manasa

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 2, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gmyd) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI Bank MIDC Dombivli East

Dear Sir/Madam,

I had swapped my IcIcI debit card at hotel in Dombivli on 24th of October 2022, but the transaction failed and my account debited for Rs 780\-,
I had to pay in cash at the vendor.
I had complained regarding this to icici customer care via phone and email.
still no response from icici.
Kindly help resolve this issue.
Thanks
Sachin Hirve

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Nov 3, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gpel) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi team,
I have paid ICICI credit bill on 30-oct-2022 through Paytm app. Even after 24 hrs no confirmation came from bank and showing bill. Kindly have a look into the issue. Please find the copy of transaction.

Nov 1, 2022

Complaint marked as Resolved

Issue got resolved with the help of executive and thanks for quick response

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gpey) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi Team,
I have paid credit bill through Paytm on 30-oct-2022. But even after 24hrs amount is not reflected in the card. Kindly have a look into the issue as my last date for bill payment was on 30-oct-2022.

Nov 1, 2022

Complaint marked as Resolved

Customer care executive helped me in resolving the issue. Thanks for quick response

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I am Kushal Jayeshkumar Desai.
Total507.23 Rupees has been deducted from my account as DP CHGS TILL SEP-15 DP charges on 31/10/2022 - 500/- and on 26/10/2022 - 7.23/-.
I have never activated and used my Demat account till now. There was no prior notice.
I haven't received any deduction message to my mobile.
I need justice and my money back immediately.

Dec 17, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gpe7) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am Kushal Jayeshkumar Desai.
Total507.23 Rupees has been deducted from my account as DP CHGS TILL SEP-15 DP charges on 31/10/2022 - 500/- and on 26/10/2022 - 7.23/-.
I have never activated and used my Demat account till now. There was no prior notice.
I haven't received any deduction message to my mobile.
I need justice and my money back immediately.

ICICI Bank customer support has been notified about the posted complaint.

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Address: 6/1 friends row Jadavpur Kolkata-700075

I paid my ICICI credit card bill through imobile app from ICICI Bank account, the amount got deducted but the yhe amount is not credited to my credit card. It has been more than 24 hrs. I tried calling the customer care but of no help

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Myself Amit Anand, i have been with icici bank since 2019. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till sep-22 is shown in the statement. So please make sure to credit the amount which has been debited.

Dec 11, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gpem) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I'm Vaka Sasi Rekha Past 3 Months around 800 was debited from my ICICI account. I don't ECSRTNCHGS these type charges I already mail you. but my problem was not resolved. Please refund my amount. ASAP resolve my issue.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 30, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gfxd) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Banashankari 3rd stage Bangalore 85

Hi my money got stuck in cash deposit machine today need help

Dec 11, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gu13) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Greater Noida

I am the a/c holder of icici bank from last 5 year,
Now they have charged first time 0.64 Rs date 26 OCT 2022 and 2nd time 33.18 Rs date 29 OCT 2022 under this category DMC/IN[protected] DP CHGS.
I am not aware what type of charges are these.
They says there is no charges of this and deduct my money.
Kindly refund my money back to my account.

Dec 7, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 05, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gu1s) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am the a/c holder of icici bank from last 5 year,
Now they have charged rs. 706.82 under this category dcardfee1895OCT+GST
On 28 OCT 2022.
I am not aware what type of charges are these.
They says there is no charges of this and deduct my money.
Kindly refund my money back to my account.

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Dear ICICI, How can you deduct money from my account without notifying me? Today I was just checking transactions of my account and found that INR 489.03 and 336.97 /- has been deducted from my account towards DP CHARGES TILL SET-22.
At the time of opening demat account you guys have mentioned clearly that there are no charges for demat account and it is absolutely free.
I don't have use my demat account anymore then why my money has be deducted??

Request you to kindly return my money back. I am loosing trust on ICICI bank whether my money is safe here or not.

Need action on priority.

Regards,
Avijit Mondal

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 30, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gfx8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear ICICI, I was told that there is no monthly charges for my demat account but I could see that RS 826 has been deducted as DP CHGS TILL sep-22 transaction, can you please explain and be open to all your customers?

Thanks,
Lalit Joshi

Dec 11, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gpfi) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi,

This has been already written to you via mail, no action has been taken yet. Someone from your firm in the name of ICICI DIRECT who provide jobs for Relationship Manager and collected Rs 350 for parcel charges of official desktop. Also, he has created a demat account for me, with knowingly/Unknowingly of my knowledge. His contact number [protected]. He is your own employee, are you guys giving training like this?????

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Address: Saket

Bank seems recovering their loss or NPA from common man of India. It seems we have no rights, organizations are unfairly practicing deduction of charges on the name of policy. And on the name of service, they are just fooling. Even they ignore and don't follow Hon. Supreme court order. It is ordered, bank have to inform customer before any deductions but no one following. Very disappointed with the laws on the name of policy. Three times deducted money even the very first time also deducted, although it was completely free to open demat, as it was mentioned over website. Again today deducted some charges. Bank have only the solution, their customer care justifies why they have deducted. They have no other answer. No one is responsible, everyone is just doing their job, and following bank policy. Huge pray for great profit success.

Dec 4, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gpgr) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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A DMC charge amounting upto 826/- has been debited from my account without any prior information.
This is the first time to this has been charged on my accounts.
I would like to understand the reasoning and waiting for a refund.
Also, no SMS for a debit amount was sent to my mobile number

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Oct 29, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gexk) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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When i check my account statement, i can see that there are 2 charges for 590RS that says its from ecsrtnchg, and then again today same thing charged for 420.88 rs, i do not understand why am getting charged so much from my account.

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