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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 113

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P
Prassanna kumar
Jun 4, 2022
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This is the Third deduction of 780 rs by icici bank on 2nd June 2022 in the name of dp charges though I have clarified last time to close the account but the same
Was deducted again by the bank this shows how u treat the customers request

I am prasannakumar naik, on 2nd june2022 sum of rs has been deducted from my account for dp charges till june 2022

I was not having any idea about my demat account, and i didn't get any notification of deduction. I never personally opened the demat account till date so this is totally insecure and i even don't have any idea about the demat and trading stuff so please take this matte seriously because deducting of charges from account without the knowledge of account holder is not acceptable in which the account holder never opened the demat account

I need my money back and am ready to claim in anywhere else if needed

If i don't get my money back i am gonna take legal action upon this
Till date i am having faith on icici so please don't lose it
Jul 25, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jun 08, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06q4j) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    C
    chopsach
    from Ludhiana, Punjab
    Jun 4, 2022
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    I was using my Internet bank account for a large transaction and now its saying it is disabled, I called customer care and the customer care representative said that she activated it again but it never got activiated.

    This is sheer representation of poor services that ICICI Bank does offer. Whenever I call customer care number, it never gets connected. Poor poor service !!!

    How do I get the internet banking user id reactivated?
    Jul 15, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jun 08, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06q45) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      R
      R@7
      from Kakinada, Andhra Pradesh
      Jun 4, 2022
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      Resolved

      Unable to transfer fund due to security reasons

      This is rambabu matsa, mobile no. [protected]. Opened bank account 4 months back and still facing fund transfer problems from starting onwards. Unable to add bank account in phone pay/google pay as it was showing pop-up mobile no. not registered and went to branch and updated still problem not resolved. There is no proper customer support from icici bank and no response to mails....
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      Nadir halim
      from Varanasi, Uttar Pradesh
      Jun 3, 2022
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      Address: Varanasi

      Dear Sir/Madam,

      I bought a apple iWatch directly from the apple official website. During this purchase I was eligible for Rs.3000 cashback. As per your terms and conditions with Apple the cashback will be credited after 120days. I have used my debit card to purchase but so far cashback not received. Kindly deposit the cashback as promised. For further details please let me know. No customer cares are attending my phone calls.
      Purchase order date is 1-feb-2022
      ICICI Bank customer support has been notified about the posted complaint.
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        S
        Sankarsen
        from Hyderabad, Telangana
        Jun 3, 2022
        Resolved
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        Resolved

        I have been charged Rs.590 for an unspecified reason but I reached out to the customer care of the Icici Bank but unfortunately the call isn’t going I Need clarification why as I have already maintain the minimum balance and I don’t have any expense or auto withdrawal plan for this week And refund my amount
        Jul 23, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jun 08, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06ytr) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          H
          Harika Ponnada
          Jun 3, 2022
          Resolved
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          A Deep discount bond Viz. Ashirwad deep discount bond of ICICI was purchased in the year 1996 (dated 15th July 96) with maturity value of RS. 2 lakhs to be redeemed in 2021. The details are given here under:

          Name of Bond Holder: Ponnada Appa Rao
          Bond holder no - 1323030
          Certificate no- 299732
          No of bond -1
          Distinctive no[protected]

          No response from the customer support
          Jul 10, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jun 08, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06yu1) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            J
            Jitesh Kumar Nayak
            Jun 3, 2022
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            I got a message on 3rd June 2022 about a registration o[censored]PI for ICICI Bank account but I don't have any account in the bank and in next message it showed some cooling period for a transaction of 5000Rs.
            Why I am getting this?
            Jun 3, 2022
            Complaint marked as Resolved 
            It has been initiated with wrong bank
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 08, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06yuc) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              M
              Midin
              Jun 3, 2022
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              From my account a surcharge was deducted. It is given as Surcharge MCC4112.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06p7m) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                D
                Deepeshd5163
                from Nagda, Madhya Pradesh
                Jun 3, 2022
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                Address: 1565 Near by Nehru School Mahidpur road gogapur dist ujjain

                Today (3rd jun 2022) two USD 100 transactions were made from my icici debit card, without my authorization to VIM*GOOGLE ADS. I didn't get any notification or any OTP verification for the transactions. I have attached the message below. Please raise the complaint and give me my money back.
                Dear Customer, transaction of INR 8, 088.26 done on ICICI Bank Account XX320 on 03-Jun-22. Info: VIN*GOOGLE A. Call on 18002662 for dispute or SMS BLOCK 320 to [protected] .
                Jul 15, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jun 03, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06p7n) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Saish Rao
                  Jun 3, 2022
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                  I had bought IPhone 11 at Iplanet on 3rd February 2022, they told we’ll receive Cashback within 120 days and already 120 days is over and we didn’t receive the Cashback amount
                  Jul 5, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jun 03, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06p7f) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Give me email address properly
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                    K
                    K M Rajasekhar
                    Jun 3, 2022
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                    This is regarding to the card-less EMI letter for the loan - LCFGUR[protected] which i have received in courier to my address on 02-june-2022. From icici bank.

                    I have not purchased any product in online through card-less EMI option, i have just enquired the eligible through my mobile number -[protected] for purchasing the product but finally i have not purchased any product in online or in retail stores.

                    When i have been calling the icici bank customer team, they are telling me that i have purchased Smartphone in online for INR 96, 499/- and the amount went to merchant account but as said above i have not purchased any product in online or in retail store.

                    How come the amount is went to merchant without purchasing any product ? Or else please confirm me, by enquiring in online with mobile number how can be the amount is went to merchant account and loan is generated on my name.

                    I have been visiting the neareast ICICI branches as Madanapalle and Tirupathi are near to me in Andhra Pradesh from yesterday no one is helping me out in this issue.

                    Kindly escalate this issue to higher management and resolve this issue asap. Kindly help me on this
                    Jul 15, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 03, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      Ritish Patel
                      Jun 2, 2022
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                      I got a call today Someone from ICICI Credit card rewards point asked some details and deducted 14000 rupees saying that its blocked and will refund back. As I asked them to cancel this things they said it will happen but all numbers are switched off

                      Numbers : [protected]
                      [protected]
                      Jul 4, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 03, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Verified Support
                      Jun 03, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,
                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06or1) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        G
                        GIRASH KUMAR
                        Jun 2, 2022
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                        Address: [email protected]

                        I have purchased 2 Nos of Deep Discount Bond in May 1997 of Rs 2750/0 each in my name (Girash Kumar)and as per initial commitment that it will get matured in May 2022 with the face value of 1 lakh each, Now when I went and approached, i have been informed that the scheme does not exist and it was withdrawn in 2003 for a face value of 6000/-.

                        This is absolutely ridiculous, as it is my hard earned money which I had invested against the Bond from a reputed financial organisation.

                        I have been holding ICICI bank account for the last 16 years and never even thought such cheap act happen with ICICI.

                        Most important is that no one has informed about this, I have been waiting for last 25 years and this amount is very important now.

                        I would request the concerned folks to look into and provide me the face value of 1 lac each as per the initial commitment.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06oqy) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06oqy) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          ShobhitS10
                          from Pune, Maharashtra
                          Jun 2, 2022
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                          Address: ICICI Bank, ITPL Branch, Bangalore
                          Website: infinity.icicibank.com

                          Hi,
                          I have never ever used my Demat account to perform any transaction. An amount of 826 has been deducted from my account on 26/05/2022 with the description "DMC/IN[protected] DP CHGS TILL A
                          PR-22".
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06oog) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            V
                            Vamsi Krishna Yadav
                            Jun 1, 2022
                            May 5, 2023
                            This thread was updated on May 5, 2023
                            Resolved
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                            Resolved

                            Iprugtp-nca.

                            Hello ICICI,

                            Every month 100rs debited in my account under iprugtp-nca.
                            I am regular icici bank customer from last 4 years.

                            Regards,
                            Vamsi krishna...
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                            J
                            Jeysath
                            Jun 1, 2022
                            Resolved
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                            Resolved

                            Address: Srirangam

                            I transferred Rs 5000 through IMPS on 21st November at 7.25 PM from ICICI A/C to Canara bank A/C.

                            Transaction Remark : MMT/Ref[protected]/[protected]

                            The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

                            But I got a message that said

                            "Dear Customer, IMPS Txn Ref[protected] for Rs.5, 000.00 is timed out at Beneficiary Bank on 31-May-2022. Txn status will be updated by Bene Bank in 3 working days."
                            Jun 3, 2022
                            Complaint marked as Resolved 
                            Amount credited to beneficiary account
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 03, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06onq) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            My issue is resolved, amount credited to beneficiary account, thank you
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                              P
                              PriyaJohn01
                              Jun 1, 2022
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                              Resolved

                              I had transferred amount from HSBC Dubai to ICICI Indian account on 11th May and it has been on hold by the beneficiary bank since 12th May as per the information from HSBC. I had raised two service requests with customer care (SR[protected] & SR[protected] and provided all the details including the SWIFT. All i received were generic emails with incomplete information as below.
                              "We would like to inform you that your Wire transfer related Query has been completed. The funds have been disbursed vide Reference NA with value date of NA and processed on 01-JUN-22, there is no delay at our end."
                              But the funds have not been credited yet to my account. Can you please get this resolved at the earliest. It has been 2 weeks now.
                              Jul 4, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jun 03, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Upasana_Gupta
                                from Bulandshahr, Uttar Pradesh
                                Jun 1, 2022
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                                Hi,
                                I am Upasana Gupta, From my ICICI account 826 Rupees deducted without my permission and without any prior notice.
                                I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and I haven't received any deduction message.

                                I need my money back and am ready to complain anywhere else if needed

                                PFB the details --
                                Amount - 826
                                For - DMC/IN[protected] DP CHGS TILL APR-22
                                Date - 27 May 2022
                                User ID of Demat account - [protected]

                                I need justice and my money back immediately.

                                Thanks
                                Upasana
                                Jul 4, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 03, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  aaqilkhan
                                  Jun 1, 2022
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                                  Hello recently my account has been charged with RS 1899 for WPP policy which i have not signed up nor asked to be a part of. I would kindly like to get in touch with an icici representative to resolve this issue and to be refunded RS1899 as this policy is not in my best interest.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06lds) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    Amos1321
                                    May 31, 2022
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                                    Resolved

                                    This complaint is for mysel[censored]sing icici credit card and located in Tirunelveli Tamil Nadu. I have been using a card for more than 2 years and were regular in their payment for a while. Lately due to COVID situation I was not in position to pay the dues every month as we are going through a financial crisis. So we decided to settle the amount. My outstanding amount is amount 220000, and they said the settlement amount would be 150000. We told them we can pay as soon as they give the letter. Later they took so long also they debited an amount of 41000 from my account. Now I told them there is no use of getting a settlement. So I told them to cancel it. After this they started harassing me on the phone by using abusive language. They dont have a courtesy to talk properly to me & my mother. I never said that I wont pay. Please help to take a proper action against them
                                    Jul 5, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 03, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06ooz) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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