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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
Complaints 23795
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ICICI Bank reviews & complaints page 113

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D
drjdcool
Oct 23, 2022
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Address: 129/B, Chopras, Ground Floor, Above Capital Library, Dr Arya Marg, Gautam Nagar, South Delhi

I tried paying my minimum bill due. It has been debited from my SBI account but doesn't reflect on my credit card statement
Nov 28, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 28, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gcnb) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    K
    Kr6290
    Oct 23, 2022
    Resolved
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    Resolved

    On Monday certain amount got credited in my account from ICICI stating that PLCC loan has been approved and disbursed although I haven’t applied for it.

    I reached out to the customer care multiple time but they did not address my issue. I need the amount to be revered.
    Dec 16, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Nov 03, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gmy3) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      AdityaNChinake
      from Satara, Maharashtra
      Oct 22, 2022
      Resolved
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      On 30th Sep 2022 rs 1899 has been deducted from my bank accout of PPL/WPP Renewal Policy as i have not activated such policy. These amount has automatically deducted no msg or call from bank.As today i saw my bank statements i came to know. Request to bank ASAP refund my amount.
      Dec 16, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Nov 03, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gmxp) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Oct 21, 2022
        Resolved
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        Resolved

        Hi Sir,

        I am a ICICI Bank customer. I got charged for unauthorized and Unnecessarily last 10/09/2020 without my knowledge and without any confirmation Email, SMS or any Phone call. The total amount charged INR.1080(590+590). This is ridiculous. I am requesting my refund back to my card. Otherwise I would like to deactivate my account from this bank, this is not fair.

        My question is before charging. they have to update or get confirmation from us and give reasons for deducting money.

        Name: Rohan Arya
        IFSC: ICIC0001624

        Awaiting for your reply.

        Thanks and Regards

        Arya Rohan
        [protected]@gmail.com
        Dec 2, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Oct 28, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          E
          ershad_thayyil
          from Kozhikode, Kerala
          Oct 20, 2022
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          Hello Sir,

          There is no due but still ICICI deducted 590 from my account without any message declaration or notification. This morning I have to pay one of my installment and got that there is insufficient fund into my account.

          I request to refund my money..

          Thanks
          Muhammed Ershad
          [protected]
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,
          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0g4x1) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            C
            Chinthu m
            Oct 20, 2022
            Resolved
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            Resolved

            I have not subscribed to any Google play activities yet I'm charged Rs 129 every month
            Nov 23, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Oct 21, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fvow) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Arjunsinh Vala
              from Gandhinagar, Gujarat
              Oct 20, 2022
              Resolved
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              Resolved

              Hello,

              On Tuesday 18th October 2022 amount of 39999 rs was deducted from my account at a electronic store against a wrongly swip by merchant.

              But as soon as we realized we informed the manager within 5 mins. Hence it was not settled he gave us the void sale receipt for that transaction and told that in maximum 24 hours the amt will be refunded to my account.

              On the same day, i contacted the customer care executive of icici bank and explained him on the issue, for which they asked me to wait for 24 hours.

              I waited for 24 hours and found no refund credited into my account

              I contacted the customer care executive of icici bank on friday that is 19th October 2022 where they took my complaint and asked me to send the void sale receipt image (Which i did) through the mail to [protected]@icicibank.com where the disputes team would check and refund your amount.

              Kindly request you to fasten up the process and help me refund my money back.
              Nov 23, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Oct 21, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fvp7) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Akakkar236
                from LUDHIANA, Punjab
                Oct 20, 2022
                Resolved
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                Resolved

                Address: LUDHIANA

                ON 20/10/2022, TWO DEDUCTIONS HAS BEEN MADE OF RS 590+590. WITH NARRATION: NACH_AD_RTN_CHRG~ADBLDESK-10OCT22~e90D85 & NACH_AD_RTN_CHRG~ADBLDESK-10OCT22~ad7732. kindly clarify why this deduction are made?
                Dec 1, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Oct 30, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gfxf) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Aaryanaman11
                  Oct 19, 2022
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                  Surcharge was deducted twice from by account and when I tried to discuss with the customer care, they informed that this is some charge that government deducts (1.8%) on every booking done on irctc website.
                  Details mentioned under transaction is "surcharge & code is MCC 4112".
                  Kindly look into this matter.
                  Nov 30, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 30, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0gfxk) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Oct 19, 2022
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                    From last 20 days in my EPFO portal kyc through bank account was showing pending from bank side.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0g1ec) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Manish kapoor 513
                      from Noida, Uttar Pradesh
                      Oct 18, 2022
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                      Website: Icici bank's INSTABIZ

                      I have a current account with icici bank by the name of MURFY bearing account numer[protected].
                      The bank is fraudantely charging me 29.50/= rs for downloading account statement and upon calling the 18001080 number executive fraudently explains that it was for a physical statement which I never requested and so never recieved.
                      Obviously courier person will call me and deliver me the statement and also have my signatures """"IF"""" that was the reality
                      ICICI Bank customer support has been notified about the posted complaint.
                      Oct 18, 2022
                      Updated by Manish kapoor 513
                      The charges of 29.50/= rs are NOT one time but charged repeatedly.
                      Oct 19, 2022
                      Updated by Manish kapoor 513
                      No resolution yet provided for the same matter.

                      This is totally a fraud and must be done by one of the ICICI employees because they only have the access to take out my account statements.
                      Verified Support
                      Oct 20, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Oct 20, 2022
                      Updated by Manish kapoor 513
                      Nobody in hell has contacted and it seems like ICICI Bank itself is committing this fraud of taking out my account statement without my consent and then charging me for the same.

                      How can anyone access my account statement without my consent???
                      Clearly ICICI Bank is not worth the trust on any account holder anymore.
                      Oct 31, 2022
                      Updated by Manish kapoor 513
                      All I get is a email that states that they will solve the matter at the earliest and respond but ZERO solution.
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                        H
                        Harsh.Nemesis
                        from Bahraich, Uttar Pradesh
                        Oct 18, 2022
                        Resolved
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                        Resolved

                        My paytm account registered with mobile number [protected] has been blocked due to fraud reported by ICICI Bank against order id[protected]. Please help me get back my account its hindering my business.
                        Nov 20, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Oct 20, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Oct 17, 2022
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                          I have updated my bank details for kyc but after a long days still my bank account is not verified by bank.

                          I don't know why ICICI Bank is not processing the kyc verification. I have read many complaints regarding the same in internet. Please take action and help us to complete the verification.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Oct 18, 2022
                          Updated by [email protected]
                          Can you please resolve ASAP as it can affect my joining in new organisation
                          Verified Support
                          Oct 19, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fonj) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Oct 28, 2022
                          Updated by [email protected]
                          Can you please resolve this ASAP. I have already sent an email for this.
                          Nov 01, 2022
                          Updated by [email protected]
                          I haven’t received any response on my complaint.
                          Nov 13, 2022
                          Updated by [email protected]
                          No response received, still facing this issue.

                          Nov 23, 2022
                          Updated by [email protected]
                          Its been more than 1 month since I have registered this complaint, no solution is provided, not even received a revert.

                          Such an irresponsible, careless behaviour
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                            A
                            ashrith.reddy
                            from Bengaluru, Karnataka
                            Oct 17, 2022
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                            Address: Bangalore, Malleshwaram

                            I have 2 fixed deposits created that are lien marked given an education loan I've taken. I have paid off the education loan entirely 2 weeks ago. However, the lien mark is not being removed by ICICI. The loan department suggests I contact the branch, and I cannot visit the branch given I'm abroad. Customer complaints team is rife with incompetence who responds to me with literally empty emails. Please remove the lien mark as soon as possible.

                            IFSC: ICIC0000078
                            Loan No: L1BNG[protected]
                            FD1:[protected]
                            FD2:[protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Oct 17, 2022
                            Updated by ashrith.reddy
                            Why does this say its resolved, when its not resolved?
                            Verified Support
                            Oct 19, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fop5) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Oct 20, 2022
                            Updated by ashrith.reddy
                            What on earth is [protected]@icicibank.com? Do I use the brackets or not? Or do I insert any text inside the brackets? And why can't you forward this yourself, what's the point of this website if you're just directing me somewhere?

                            You guys took 10 hours of my time over 10 days for a 10-minute task, for an error you shouldn't have committed in the first place. I'll never ever bank with you ICICI again.
                            Nov 07, 2022
                            Updated by ashrith.reddy
                            You incompetent ICICI donkeys.

                            What the heck is [protected]@icicibank.com? Is that a valid email address? Or do I replace protected with something else inside the parenthesis? Why don't you shut down the business if you're so bad at it?
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                              R
                              ravijha65
                              Oct 17, 2022
                              Resolved
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                              Resolved

                              Address: A-1002, Proview Technocity Apartments Yamuna Express, Greater Noida

                              I'm unable to send/receive money thru upi in phonepe, gpay, Paytm and on imobile app as well. I reached out to customer care and they say nothing wrong with upi on my account. I reached out to my bank manager, relationship manager as well but no use.

                              It says for security reasons UPI transactions are blocked on this account. Please contact the bank.

                              My registered mobile number is +91-[protected]
                              Nov 21, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 21, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                L
                                LavanyaSuresh
                                Oct 17, 2022
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                                Hi Team,
                                I have tried to recharge my mobile number on 14-oct-2022 and 15-oct-2022 using my icici bank account via airtel thanks app.
                                Recharge not completed but my got deducted from bank account.

                                Bank: ICICI
                                Date: 14-OCT-2022 and 15-OCT-2022
                                Amount: 149+69+69 = 287
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  glennxavier29
                                  Oct 16, 2022
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                                  On 15oct, icici bank deducted 3 amounts from my acc (rs. 590, 415 and 175) as ECSRTNCHG charges. Not sure what these charges are for as I have not initiated any payment. These charges were deducted without any sms or any other intimation. This seems to be a fraud. Kindly return my hard earned money.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0fhtu) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    L
                                    LANKEY BALAJI
                                    Oct 16, 2022
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                                    Address: Your Base Branch: ICICI BANK LTD., D.NO-5-7-48, TELAR PETA,,WARD NO 12, JEWELLERY STREET, WEST GODAVARI,,530020

                                    BANK BALANCE WAS DEDUCTED ON 10-OCT-2022, WITH RUPEES OF 75.28, IN MY ICICI BANK ACCOUNT, WHY IT WAS HAPPENED, I was contacted to customer care but not responding.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      G
                                      G. Garg
                                      Oct 16, 2022
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                                      Respected Sir,

                                      My father's name Anil Garg was a credit card holder of your bank with card number [protected]. He has used your card for a long time and never delayed any payment. He has expired on[protected]Death certificate copy attached).

                                      You are requested to plz close all the cards on his name and do not harass us for any pending payment because we did not get asset from him so we are not bound to pay the dues. We are getting calls from different different numbers daily after eight years of death.

                                      You are requested to close this account and stop the recovery activities with intimidate effect.

                                      Thanks & Regards.
                                      Garg.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Oct 16, 2022
                                      Updated by G. Garg
                                      death certificate copy..

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                                        R
                                        rishona
                                        Oct 16, 2022
                                        Resolved
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                                        Resolved

                                        Hello sir/madam
                                        I am having a saving account with icici bank for a while now. They have deducted ₹579.18 from my ₹1000 that I had in my account. When I am going through financial crisis myself and the bank itself consumes my balance then how will I manage. I don't know their way of calculating minimum balance charge but please look through it if they are following all the guidelines of rbi before charging any saving account.

                                        Please help.

                                        Regards
                                        Nov 23, 2022
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Oct 20, 2022
                                        ICICI Bank Customer Care's response
                                        Dear Customer,
                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0frme) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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