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ICICI Bank Complaints & Reviews

3.3
Updated: Apr 11, 2026
Complaints 23779
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ICICI Bank reviews & complaints page 131

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V
Varda Keluskar
from Mumbai, Maharashtra
Apr 11, 2022
Resolved
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Address: Mumbai

I have made an Initial payment of Rs. 25000 while opening bank account online on 1st April 2022, but the amount is not yet reflected into my account.
Tried calling ICICI customer care, but they havent been of any use.
Tried emailing Eazypay, but there is no update received on this.
This amount is huge, and i dont know who can help on this.
May 21, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 11, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03j8t) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    B
    Bharat Bhushan 2304
    Apr 11, 2022
    Resolved
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    Resolved

    Icici bank reverse the dmc dp charges and close my demat account

    Address: [email protected]

    Bharat Bhushan

    I am writing for reversing the dp charges which you all have charged
    How can u deduct dp charges? How can you open demat account without informing the customer?

    I had no idea of demat account and how to use them, how you guys open and active the the account and deducted the charges form saving account without any intention of account holder? And now you are charging 808rs. on 11.04.2022...
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    S
    Srinivas Kasabed
    Apr 11, 2022
    Resolved
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    Resolved

    Home loan emi deducted 2 times

    Address: PUne

    I have paid emi 2 times in April 2022. I want to refund my emi to my bank account. Please help
    My home loan number:LBPUN[protected]...
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    S
    santoshpatnala6644
    from Visakhapatnam, Andhra Pradesh
    Apr 11, 2022
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    Within 3 months about 2000 rupees has been deducted from my account in the name of nach_ad_rtn_chrg without any notification. I was maintaining minimum balance for the time of emergency and when i was going to make a payment then the amount was not there. What the hell wrong with icici bank.
    What is this transaction purpose? Nach_ad_rtn_chrg
    ICICI Bank customer support has been notified about the posted complaint.
    worst service from the ICICI bank. unnecessary deductions without information is a very bad thing.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (insert post ID here) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      N
      nidhiniwate
      from Vasai-Virar, Maharashtra
      Apr 11, 2022
      Resolved
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      I have open a insta saving account digitally by making payment through upi vide ref no [protected] for Rs 11200/- which is required for new account opening. But i didnt receive any account no yet and my money has been blocked
      Apr 22, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03j8i) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      nidhiniwate's [Complaint's author] reply, Apr 12, 2022
      I have already email yesterday with the subject line Non generation of Insta saving account with my contact details. But I will again revert you with the edited subject line UID NO. as you need in email.
      nidhiniwate's [Complaint's author] reply, Apr 14, 2022
      Dear Customer, your ICICI Bank Account XX043 has been credited with INR 11, 200.00 on 13-Apr-22. Info:PWA*PWA*250007899*121001003043. The Available Balance is INR 11, 200.00.

      There is no response from customer care and today I have received dis msg but no intimation of account no n kit available.
      Still I havent received any information form ICICI BANK representatice. And no information regarding my account opening data in their TRACK APPLICATION LINK showing pop up as (result not found)
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        S
        Suleman Shaik
        Apr 11, 2022
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        Am an icici bank customer. Today 11-04-22 ecsrtnchg charged 590, 245, 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
        Apr 11, 2022
        Complaint marked as Resolved 
        Could you please action it as high priority
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 11, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          R
          Rushibhale
          from Pune, Maharashtra
          Apr 10, 2022
          Resolved
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          I am Rushikesh Bhalerao my Account number :[protected] NACH charges issue happen to me this is really frustrating and giving burden to the customer one if my loan emi schedule 02 Apr 2022
          I have maintain balance to pay emi but my NACH charges deducted from my account
          Nach_ad_rtn (₹590) two times without given any information
          Why such event occured with me.

          Please refund Rs.1180/- in my account as soon as possible
          May 26, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 12, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            T
            thopru
            Apr 10, 2022
            Resolved
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            Resolved

            Cash back is not credited.

            I am supposed to get 2.5% cash back on fuel purchase using my credit card XXXXXX9009. However ICICI only reversed the fuel surcharge for this transaction. When I contacted customer care - they did not answer my question about cash back. . They just said my surcharge is reversed. This reply is not acceptable . Please look into it....
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            T
            That Dark Music
            Apr 10, 2022
            Resolved
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            Unethically lien amount put on savings account, will never answer calls, intentionally makes it impossible to connect. No information was sent either.
            I was stuck in an emergency needed the funds for being able to get home late at night but without my knowledge Rs 1170 were frozen in my account. I have been pushed into depression by the bank due to the above mentioned. Customer care representative and supervisor intentionally hang up the call.
            May 13, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 10, 2022
            ICICI Bank Customer Care's response
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03hgy) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              A
              Aishwarya1214
              Apr 10, 2022
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              3 charges each of Rs. 590 have been deducted from my account in the name of ECSRTNCHG. I really do not understand this and am very upset with the bank for doing this without any information.
              I really need an answer.

              All 3 deductions were done by the bank within two days.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03hh0) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                P
                PhillipT
                from Pune, Maharashtra
                Apr 10, 2022
                Resolved
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                I have a salary account with ICICI bank and this is the third month since the account was opened and every month after my salary gets credited and I go to transfer or make payments through net banking, at the first instance itself the system displays due to security reason your account is blocked'' then I get an sms that my debit card is blocked. When I approach the branch, I am informed that I will need to take a new card and for that I need to pay Rs 500/-. This is surely harassment and mental agony to me. I am planning to take legal recourse if the matter is not resolved permanently.
                May 14, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 10, 2022
                ICICI Bank Customer Care's response
                Dear Customer,
                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03hh6) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  V
                  VASU GANGAVARAPU
                  Apr 10, 2022
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                  Resolved

                  I was trying to buy a product from Flipkart I used My uncles ICICI credit to card purchase. But in checkout process I am getting OTP incorrect for everyone though I entered OTP correctly. I got some weird errors like 3D security errors, your payment is interrupted

                  I was trying to connect with ICICI customer care by number on their website most of them are not working, One number is connecting its asking questions but not connecting to me customer care

                  Extremely bad experience for me can you please help me ?
                  May 11, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 10, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,
                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03hh9) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    C
                    ccps azh
                    from Azamgarh, Uttar Pradesh
                    Apr 9, 2022
                    Resolved
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                    Resolved

                    Address: CYBER CRIME POLICE STATION, AZAMGARH UTTAR PRADESH, INDIA-276207

                    CYBER CRIME POLICE STATION, AZAMGARH

                    UTTAR PRADESH, INDIA-276207, M.N. [protected]

                    To,

                    The Branch Officer,

                    ICICI, India

                    SUBJECT: Under Section 91 of the Indian Criminal Procedure Code in the Complaint with C.NO. 23/22 CYBER CRIME THANA, Azamgarh. (AL)

                    BRIEF FACTS OF THE CASE: Complainant has deposit money to account which is given by unknown person. These transactions details mentioned below-

                    CARD NO- [protected]

                    Txn Date

                    SER NO.

                    Transection details

                    Amount

                    24.02.22

                    [protected] MECHANDISEEBS CHENNAI IN 20000/-
                    24.02.22

                    [protected] MECHANDISEEBS CHENNAI IN
                    20000/-
                    24.02.22

                    [protected] MECHANDISEEBS CHENNAI IN
                    20000/-
                    24.02.22

                    [protected]
                    MECHANDISEEBS CHENNAI IN
                    20000/-
                    24.02.22

                    [protected]
                    MECHANDISEEBS CHENNAI IN
                    20000/-

                    You are requested to furnish the following details of transaction. The Required assistance from your office is as under.
                    1. Immediately Provide the Transaction Details and Beneficiary detail.
                    2. Any other detail that you may find useful.
                    3. Record related to this reference may be preserved, Please.

                    Thank you and we look forward to hearing from you at the earliest. An Early Action in this matter is highly requested.

                    KINDLY TREAT IT AS MOST URGENT

                    --
                    With Regards-
                    Incharge Cyber Crime
                    Police station Azamgarh
                    Mob- [protected]
                    May 13, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 09, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      H
                      Harshvardhan Dhyani
                      from Mumbai, Maharashtra
                      Apr 9, 2022
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                      Hi,

                      I am Harshvardhan Dhyani, Account number:[protected]

                      My account was debited with Rs 590, 4-5 times this month kindly please refund that money or else if this trend continues I will be forced to trasfer all my relationship with you to another bank, hope that situation doesn't happen as I really enjoy banking with you

                      Hope to hear from you soon.

                      Thanks and regards
                      Harshvardhan Dhyani
                      Mobile: [protected]
                      Email: [protected]@gmail.com
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03g5d) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        Priyanshu Tanwar
                        Apr 9, 2022
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                        I am Priyanshu Tanwar and I was in an emergency situation and without notifying me 590/- got deducted from my account by mentioning NACH_AD_RTN_CHRG~Of Bnk BFLo~02APR22~8f7d3a3~08201

                        What kind of behavior is this of ICICI Bank, this is so not done icici I want my money back
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03g5f) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        santoshpatnala6644's reply, Apr 11, 2022
                        same issue was happened to me.
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                          L
                          Lenin Arivu Selvan
                          Apr 9, 2022
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                          Account no[protected]
                          Amount deducted for no reason.
                          What is this for
                          08/04/2022 08/04/2022
                          NACH_AD_RTN_CHRG~Of Bnk BFLo~02APR2
                          2~8aea0a4~90986
                          269.04
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03g7r) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Lenin Arivu Selvan's [Complaint's author] reply, Apr 11, 2022
                          Already done and no response.
                          Lenin Arivu Selvan's [Complaint's author] reply, Apr 11, 2022
                          And one more
                          1st - 08/04/2022 08/04/2022 NACH_AD_RTN_CHRG~Of Bnk BFLo~02APR2
                          2~8aea0a4~90986 269.04 0.00

                          2nd - 10/04/2022 11/04/2022 NACH_AD_RTN_CHRG~Of Bnk BFLo~02APR2
                          2~8aea0a4~90986 316.00 0.00

                          I have already made a complaint. in icici website.
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                            P
                            Prateek.5341
                            from Ajmer, Rajasthan
                            Apr 9, 2022
                            Resolved
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                            Resolved

                            Address: H.No. 779/31, Saligram Bhawan, Nagra

                            Hi team,

                            I am writting this regarding a suit filled marked on my Cibil against Personal loan taken from ICICI bank.
                            Last year me and one of my family member got Covid and it took me 2 -3 months to recover from that and because of this my financial condition got unstable and I was not in a position to pay my EMI's for 5 months approx. Before that I have paid around 20 EMI's without any miss and till now all my EMI are paid on timely basis.

                            For that period which I was not able to pay my EMI, I have cleared all that in one go and made the payment of 54000 approx in August 2021. Still not sure why after 7 months suit filled has been marked. Can you please let me know despite clearing all my dues I have take this suit filled just because of COVID situation in my family last year.

                            As now I am the only earning person in my family and need to take care of my parents as well as in couple of months my younger brother is going to be married, I am
                            Not sure from where I can get personal loan. All banks are rejecting my application asking to get remove this suit filled. I am now feeling depressed from all of this pressure and not sure how to cope up this.

                            I requested ICICI bank with folded hands to consider this letter as an apology for not paying those 5 EMI's and remove this suit filled immediatly. Till now all my EMI's are cleared and there is no pendency from my end.

                            ( Attaching CIBIL report and for your reference)

                            Thanks,
                            Prateek Sharma
                            Ph. [protected]
                            May 10, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 09, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Shakeer Sam
                              Apr 9, 2022
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                              Resolved

                              This is shakeer, iam icici customer.. Im job loss.. I don't have money.. For my basic expenses some body send the money.. Immediately they deducted the money with any conformation.. Msgs any calls.. They deducted.. I this the way they treat customer for emi of 180 rs they chargerd 590 rs bounce charge... This is not correct as a corporate bank... I have to report on this issue.. Pls refund my account
                              May 18, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 10, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03gmi) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                SHA_aishu
                                from Ernakulam, Kerala
                                Apr 8, 2022
                                Resolved
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                                Resolved

                                Address: kalamassery

                                Am an icici bank customer. In PY 21-22, ecsrtnchg AND NACH_AD_RTN charged 590 rupees continuously. I don't know what the charges is this . They the bank hit the charges without my knowledge . Please explain what the charge it is ?? please give clarification for the deduction and remit the deduction amount to my bank account
                                May 10, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 09, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03gmo) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Thrinadh Reddy
                                  from Hyderabad, Telangana
                                  Apr 8, 2022
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad

                                  My name is Komati Reddy Thrinadh Reddy, On 07/04/2022 amount of 590/- rupees deducted from my ICICI savings Bank account without any kind of information like call message or email..I want know why the amount deducted from my account with out any reason.. kindly resolve the matter immediately..
                                  May 12, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 09, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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