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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 131

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S
sunil jawa
Aug 5, 2022
Resolved
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Address: new chand pole road bakara mandi sukhanand ki bagechi ke samne laxmi dairy ke pas jodhpur rajasthan 342001

Dear Team,

Please Check my credit card statement wrong bill pay other numbers
Transaction of INR 298.00 Recharge
This Date & Time August 05, 2022; 16:10:52.

So Please Refund My Payment.
Aug 5, 2022
Complaint marked as Resolved 
Transaction alert for your ICICI Bank credit card ICICI [email protected] 4:11 PM (4 hours ago) to SUNILJAWA399 Dear Customer, Greetings from ICICI Bank. Your ICICI Bank Credit Card XX5001 has been used for a transaction of INR 298.00 on August 05, 2022; 16:10:52. Info: ICICI BILL PAY. The Available Credit Limit on your card is INR 12, 736.07 and Total Credit Limit is INR 15, 000.00. The above limits are a total of the limits of all the Credit Cards issued to the primary card holder, including any supplementary cards. In case you have not done this transaction, to report it please call on 18002662 or SMS BLOCK space 5001 to 9215676766 from your registered mobile number and if you are outside India, call on 04071403333. In case you require any further information, you may call our Customer Care or write to us at [email protected] Never share your OTP, URN, CVV or passwords with anyone even if the person claims to be a bank employee. Sincerely, ICICI Bank Limited This is a system-generated e-mail. Please do not reply to this e-mail. Discover a new way of paying your Credit Card bills from your bank account anytime anywhere by using ICICI Bank iMobile. GPRS users, SMS iMobile to 56767661. For details, please click here. The information provided herein regarding products, services/offers, benefits etc. of ICICI Bank are governed by their detailed terms and conditions, internal policy guidelines as specified by ICICI Bank from time to time and are subject to applicable laws and regulations. The products, services and offers referred to herein are subject to the terms and conditions governing them as specified by ICICI Bank / third party from time to time and are offered at the sole discretion of ICICI Bank / third party. Nothing contained herein shall constitute or be deemed to constitute an advice, invitation or solicitation to purchase any products/ services of ICICI Bank / third party. ICICI Bank makes no representation about the quality, delivery, usefulness or otherwise of the goods / services offered by the third party. Now banking is more convenient with: More than 5000 Branches 24x7 ATM Services Customer Care Internet Banking iMobile Banking Click here to view the Disclaimer
ICICI Bank customer support has been notified about the posted complaint.
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    arun87549
    Aug 5, 2022
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    Icici has been scamming me demat account charges for 8 yrs
    whenever i go to close my demat acccount they say the shares are bought
    but i cannot sell the shares becuase the company is closed
    now they are charging me 3500 for not maintaining my demat account
    when i activate my icici bank account they recover the fees

    really scam company
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,
    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ag1s) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Bhargav93
      Aug 5, 2022
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      Hi team,
      I have not opened a DMAT account and on behalf of me the bank has opened a DMAT account and are charging me with fees. Could you resolve this ASAP.
      Thanks and Regards
      Bhargav
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ag0e) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        G
        guptashe
        from Coonoor, Tamil Nadu
        Aug 5, 2022
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        I wanted to open an account in ICICI Bank, Coonoor branch. Mr. Siva Prakash convinced us to open a Wealth Management account narrating to us its benefits such as, a lump-sum amount in 6 digits would be needed to be deposited for opening this account, and later we could easily withdraw that fund without requiring any minimum balance to be maintained (Called as Zero-Balance account). He was continuously calling us to arrange the fund asap. The day we arranged it, he refused to open the account and said they require at least Rs.50k minimum balance to be maintained in the account then only they could go ahead with the process. I didn't want my money to be blocked in any bank account like this so then I spoke to the GM of ICICI Bank Cnr Branch, Mr. Muthukumar. He bluntly refused to open even the normal saving account by saying that now the rule has changed and they needed at least a 50K minimum balance to be maintained even for a basic saving account. I was appalled to hear how the rule could have changed in one single day and why Siva Prakash didn't inform us about those details earlier.

        These guys are very unprofessional and selfish. They look for their maximum benefits in the form of commission. I would never recommend anyone to deal with this bank ever.
        ICICI Bank customer support has been notified about the posted complaint.
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          tripathyrakesh
          from ghaziabad, Uttar Pradesh
          Aug 5, 2022
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          Dear Sir/Madam,
          I am getting harassment call regarding loan repayment for past several days. The phone numbers are (i)[protected](ii[protected]. The last call was from [protected]. I have the call records of all the above call. They say that they are calling on behalf of ICICI bank. All the credentials they mention are wrong. When I further enquire or want to register a formal complaint, they simply cut the call. I would like to clarify that neither I have any account in ICICI bank nor have I taken any loan from your bank. Kindly look into the matter and take stern action.
          Regards
          Rakesh Kumar
          ICICI Bank customer support has been notified about the posted complaint.
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            A
            Abhilasha Kale
            Aug 4, 2022
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            I am unable to transfer funds or even login to IMobile app. It says account blocked by your bank. I am not able to use my money which is in the bank and this is very critical. No response from customer care. Call just doesn’t go through.
            Sep 11, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 11, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ata6) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Shafi369
              from Kollam, Kerala
              Aug 4, 2022
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              I've applied for Amazon pay ICICI credit card and successfully completed video KYC last month. Then uploaded my income proofs as in my case it is payslip, 3 months bank statement and ITR Acknowledgement since I'm salaried employee. I did it immediately after VKYC verification and from then onwards it just says my application was on hold and re-upload the income documents and I did it not twice or thrice but around 5 times and I've even contacted the customer support via e-mail/phone. Still issue is not solved, they also don't know the issue with the documents which i have uploaded.
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 06, 2022
              ICICI Bank Customer Care's response
              Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ag1c) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Aug 08, 2022
              Updated by Shafi369
              I am notable to see the mail id, its written as protected.
              Aug 08, 2022
              Updated by Shafi369
              For your reference

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                Ankit867780
                from mumbai, Maharashtra
                Aug 4, 2022
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                Address: peter desoza chawl near oberoi garden,chandivali

                I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 04th August, 2022.Could you please assist me regarding this.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,
                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0adn2) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Seethala Apparao
                  Aug 4, 2022
                  Resolved
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                  Resolved

                  I'm getting cal from[protected] and they told as ICICI customer service, asked debit card number in that card they refund the amount that was lost by last 3 months but they also again debited 10000 from my account without my permission like OTP how this type of activities done please resolve this problem from your side
                  Sep 15, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 05, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,
                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0adop) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    SugunaY
                    from Bengaluru, Karnataka
                    Aug 4, 2022
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                    28th April 2022 I saw that my account has been deducted with 550.67 Rupees as DP CHGS till March 22. But I have not used any Icici Demat account. Please refund it as soon as possible.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      GAIKWAD Sangeetha
                      Aug 4, 2022
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                      Money is constantly getting deducting from my account. When i get transaction
                      Yesterday i had an important work when i thought to do payment there was no money in my account
                      590+590+590 got deducted at once from my account on the name of nach_rtn_chrg
                      Please solve my issue
                      Because this is not the 1st first time this has happened. Since last year when ever I get any transaction my money is getting debited without any prior notice or information
                      ICICI Bank customer support has been notified about the posted complaint.
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                        Pravich
                        Aug 4, 2022
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                        Still not received an response from ICICI bank regarding my complaint on EPFO kyc verification pending issue.. Kyc updated on July 9th 2022.. Still it's showing as "verification under process"
                        ICICI Bank customer support has been notified about the posted complaint.
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                          D
                          Dhina eve
                          Aug 4, 2022
                          Resolved
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                          Resolved

                          Address: Ambattur industrial estate

                          I want to lodge a complaint against Mr. KRISHNAMURTHY working in ICICI Credit card recovery office situated Ambattur industrial estate. I owed a Credit Card from ICICI Bank and the outstandings are around 32000 as settlement figure... i have not denied paying the same but asked to wait till Jan 2023 as i am tied up with some other commitments...
                          But now I am getting Harrasing threats and abuses from ICICI Bank recovery team Mr.Krishnamurthy to pay the amount. Even he started calling and visiting home by person to ask to pay immediately.Today 4.8.22 morning 10.30Am he came and started to shout and pay the cash immediately.i said i couldnt pay now i will give written letter to ask time.but he not accepting and started to shout and he said I WILL TELL YOUR NEIGHBOURS DHINAKARAN IS NOT PAYING EMI.Really it is very mentally depressed and having 50days baby.really i couldnt do anything
                          Sep 18, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 07, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ai8z) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Veenapani
                            Aug 4, 2022
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                            Resolved

                            Address: Kolkata, West Bengal

                            I was paying my college fee, ihm Kolkata ( https://ihmkol.org/) (using mobile phone), and it was through eazypay. I chose upi and proceeded.
                            Then I received a request from [protected]@icici and done the payment of Rs. 56, 250. Meanwhile, I didn't notice the 5-minute countdown on the website.
                            After the payement was done, it was not reflected on the website and still it's showing due. But amount was deducted from my account and transaction was showing successful.
                            When I asked the payment counter of my college, they said that they haven't received any amount in my name or roll number.
                            I talked to phonepe officials, they said that the amount was transferred successfully to the recipient. Now I am very tensed about what to do and I can't figure out where the money is.

                            Date of payment: 31st July, 2022
                            Time: 12:09PM

                            Transaction ID of Phonepe: T2207311209389090185103
                            Collect ID: ICI[protected]jXISDYsY82EcKSnbT
                            UTR no:[protected]

                            Please reply on my mail as what the reason is.
                            I request you to please solve this issue.
                            I want a refund of the amount back to my bank account as soon as possible.
                            Sep 8, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 07, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ai97) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Anirban1511
                              from Bengaluru, Karnataka
                              Aug 4, 2022
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                              Address: Bengaluru

                              Even after registering for DO NOT DISTURB regarding marketing calls in ICICI bank, I am daily getting 6-7 calls regarding personal loans and credit cards.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                ragpicker93
                                Aug 4, 2022
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                                Hi, I had a flexicash account which provided od on my salary account, icici bank abruptly closed my od account and put a lien on my account for the full amount, i deposited the full amount one month back and they have still not removed the lien, i got my this months salary and they have placed a hold on that too despite the fact that I have already made the payment almost a month back

                                There nodal officer is also not responding and on call they keep on transferring me to different teams

                                Please help no one in icici is aware why theere is a lien and they keep on asking me to wait for 2 says

                                They infact have been doing it for last 30 days have sent 5-10 emails to them there agents keep on sending reply to clear the due but cannot explain which due as i have statement showing my due is clear
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Rupankar Hazarika
                                  Aug 3, 2022
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                                  Address: Chennai

                                  I have bought shared through ICICI Direct demat account under MTF margin buy and I could see ICICI Direct is deducting amount under EBA/NSE/N without any intimation. They have deducted Rs.1137.21 on Aug 2nd, Rs.6271.26 on 26th July, Rs.1403.85 on 25th July, I have informed the relationship manager about this but there's no response to this. Can anyone help me understand why they are deducting amount under EBA/NSE/N. I have asked the bank to refund the money but there's no update or response.
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    mathewann
                                    Aug 3, 2022
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                                    My ICICI multi wallet card expired on July 2022. I need to get a new card and transfer my balance amount on expired card to new card

                                    I contacted customer care number, but it is asking me to enter my card number and saying the entered card number is invalid.

                                    I am unable to contact anyone in ICICI. Please help on getting a new card and transfer my balance to new card
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Aug 03, 2022
                                    Updated by mathewann
                                    Neither can i find a proper customercare number nor a valid Email ID
                                    Verified Support
                                    Aug 05, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,
                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0admv) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Aug 05, 2022
                                    Updated by mathewann
                                    Thank you for the reply. The email ID provided [protected]@icicibank.com which is invalid. please provide the right address.
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                                      S
                                      Seethala Apparao
                                      Aug 3, 2022
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                                      Hi sir/madam
                                      From the last 2 months 3 times amount debited from my account 26th June 2022, 1st July 2022 and 2nd August 2022 rupees 112, 447 and 590 respectively. That to resilient ingenot charges. I'm asked pithapuram ICICI branch manager and also kakinada main branch sarpavaram ICICI manager and main road branch manager for this reason they all told they don't know about his transaction and they didn't resolve it please resolve this problem sir
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Aug 03, 2022
                                      Updated by Seethala Apparao
                                      Please resolve this problem sir
                                      Verified Support
                                      Aug 03, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,
                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0aa9s) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Aug 04, 2022
                                      Updated by Seethala Apparao
                                      Hi sir please resolve this problem sir
                                      What is resilient ingenot charges and why the are debited everyones account like this
                                      Aug 04, 2022
                                      Updated by Seethala Apparao
                                      I'm getting call[protected] behalf of customer care from ICICI then they are debited 10000 from my account
                                      Aug 04, 2022
                                      Updated by Seethala Apparao
                                      Enduku sir consumer complaint chesina kuda loss thappa em undatam ledu ICICI customer care ani cheppi cal chesthunnaru same number ICICI customer care number la next entha amount cut ayyindi ani adigi last ki mana daggara unna amount kuda debited chesthunnaru without my permission they access our accounts
                                      Aug 04, 2022
                                      Updated by Seethala Apparao
                                      It was not resolved but it shows complaint has resolved what's wrong with this
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                                        hms007
                                        Aug 3, 2022
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                                        Hi,
                                        I added my icici bank account to bank kyc in epfo portal. It's status is showing as verification under process. I need to complete this verification bit earlY. Need Bank support on this.
                                        I visited my nearest branch and had a talk with customer care executive but didnt get proper response.
                                        ICICI Bank customer support has been notified about the posted complaint.
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