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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 132

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P
Prateek.5341
from Ajmer, Rajasthan
Apr 9, 2022
Resolved
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Address: H.No. 779/31, Saligram Bhawan, Nagra

Hi team,

I am writting this regarding a suit filled marked on my Cibil against Personal loan taken from ICICI bank.
Last year me and one of my family member got Covid and it took me 2 -3 months to recover from that and because of this my financial condition got unstable and I was not in a position to pay my EMI's for 5 months approx. Before that I have paid around 20 EMI's without any miss and till now all my EMI are paid on timely basis.

For that period which I was not able to pay my EMI, I have cleared all that in one go and made the payment of 54000 approx in August 2021. Still not sure why after 7 months suit filled has been marked. Can you please let me know despite clearing all my dues I have take this suit filled just because of COVID situation in my family last year.

As now I am the only earning person in my family and need to take care of my parents as well as in couple of months my younger brother is going to be married, I am
Not sure from where I can get personal loan. All banks are rejecting my application asking to get remove this suit filled. I am now feeling depressed from all of this pressure and not sure how to cope up this.

I requested ICICI bank with folded hands to consider this letter as an apology for not paying those 5 EMI's and remove this suit filled immediatly. Till now all my EMI's are cleared and there is no pendency from my end.

( Attaching CIBIL report and for your reference)

Thanks,
Prateek Sharma
Ph. [protected]
May 10, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 09, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Shakeer Sam
    Apr 9, 2022
    Resolved
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    This is shakeer, iam icici customer.. Im job loss.. I don't have money.. For my basic expenses some body send the money.. Immediately they deducted the money with any conformation.. Msgs any calls.. They deducted.. I this the way they treat customer for emi of 180 rs they chargerd 590 rs bounce charge... This is not correct as a corporate bank... I have to report on this issue.. Pls refund my account
    May 18, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Apr 10, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03gmi) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      SHA_aishu
      from Ernakulam, Kerala
      Apr 8, 2022
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      Address: kalamassery

      Am an icici bank customer. In PY 21-22, ecsrtnchg AND NACH_AD_RTN charged 590 rupees continuously. I don't know what the charges is this . They the bank hit the charges without my knowledge . Please explain what the charge it is ?? please give clarification for the deduction and remit the deduction amount to my bank account
      May 10, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 09, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03gmo) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        T
        Thrinadh Reddy
        from Hyderabad, Telangana
        Apr 8, 2022
        Resolved
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        Address: Hyderabad

        My name is Komati Reddy Thrinadh Reddy, On 07/04/2022 amount of 590/- rupees deducted from my ICICI savings Bank account without any kind of information like call message or email..I want know why the amount deducted from my account with out any reason.. kindly resolve the matter immediately..
        May 12, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 09, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          U
          upkar15
          Apr 8, 2022
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          A fraud transaction of 10000 rs is done from my account to another account at 4 43 today... plz help..
          UPI[protected]
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03ez2) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          upkar15's [Complaint's author] reply, Jun 1, 2022
          its been 2 months .. i havent been assited by the service tream, neither i got my refund from the bank... plz take this srsly. i have left no stone unturned to prove its a fruad.
          plz help
          Plz mention the email id correctly
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            M
            MeghaKole
            from Pune, Maharashtra
            Apr 8, 2022
            Resolved
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            Resolved

            My name is Megha. I am a TCS employee and when I joined the company I was given ICICI food card which got expired on 04/21 .

            I would need a new card but the problem is that I am unable to reach helpdesk and unable to login to portal (showing card invalid status), can you assist me.
            May 10, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 09, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03gm5) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              Aakash Dhage
              from Mumbai, Maharashtra
              Apr 8, 2022
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              Dear Team,

              I do not own a Demat Account with ICICI bank. I have not applied for it either in the last financial year. There has been some error in the system. I am not liable for payment of the mentioned amount in the bill attached. Request you to please assign a coordinator as soon as possible to communicate with me or else there will be unnecessary delay.

              Regards,
              Aakash Dhage
              [protected]
              [protected]
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 09, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Apr 15, 2022
              Updated by Aakash Dhage
              Dear Team,

              Tomorrow is the last day for my query resolution as per the timeline mentioned in your email dated 9 April 2022. I still do not have any resolution offered to me by any of the customer executives. This utter lack of professionalism from the ICICI bank customer support team.
              I won't be liable to pay the billed amount since it is not related to me. I have received a call from one of your executives saying that they will revert to email but have not received an email on similar lines.
              Kindly expedite the process.
              Dear Team,

              Tomorrow is the last day for my query resolution as per the timeline mentioned in your email dated 9 April 2022. I still do not have any resolution offered to me by any of the customer executives. This utter lack of professionalism from the ICICI bank customer support team.
              I won't be liable to pay the billed amount since it is not related to me. I have received a call from one of your executives saying that they will revert to email but have not received an email on similar lines.
              Kindly expedite the process.
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                M
                Mari1992
                from Erode, Tamil Nadu
                Apr 8, 2022
                Resolved
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                Resolved

                Address: 244/261, kamarajar st ammapettai po anthiyur tk erode dt

                I am Mariyappan M, i am ICICI BANK CUSTOMER, MY account debited Rs-590 dated:[protected], Ecsrtnchgs310322_sr[protected] contact number is:[protected]
                May 11, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 08, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Sudhakar Ureti
                  Apr 8, 2022
                  Resolved
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                  Resolved

                  Am an icici bank customer. Today 07/04/2022 ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg(ECSRTNCHGS040422_SR[protected]... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is sudhakar.[protected]@outlook.com mobile #[protected].
                  May 10, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 08, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    Ravi Manoj
                    Apr 8, 2022
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                    Rs. 590 got deducted from my account on Mar 31st 2022.
                    I require immediate action on this
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03eaj) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Mukeshbhagat
                      from Jalandhar, Punjab
                      Apr 8, 2022
                      Resolved
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                      Address: India

                      Am an icici bank customer. Today[protected]ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

                      Thanks & regards,
                      Mukesh
                      May 12, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 08, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        Resolved
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                        Resolved

                        Myself Raviteja, i have been with icici bank since 2018. this year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till feb-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                        May 14, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 08, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,
                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03ebt) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          N
                          Naveen Kona
                          Apr 8, 2022
                          Resolved
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                          Resolved

                          Can I know why my account got ECSRTNCHGS charged in 2022? and why there is no email and SMS communication about this ECSRTNCHGS?

                          Because of this pandemic situation, I lost my job but somehow I managed to pay my outstanding EMIs. And now I am worried to deposit money into my account because of this unknown ECSRTNCHGS.

                          I contacted to my friends but no body has this type is issue.some of friends is telling it is fraurd…So please solve my problem as soon as possible….

                          In this pandemic situation every penny counts but I guess ICICI only entertains their big client and not the middle-class people.

                          Ref: Attached transaction history

                          Thanks
                          Naveen Kumar Kona
                          [protected]@gmail.com
                          May 15, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Apr 08, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Anita 210
                            Apr 7, 2022
                            Resolved
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                            Resolved

                            ICICI Bank eba/nse charges from icici bank

                            Dear Sir,

                            Under EBA/NSE, ICICI Bank has deducted Rs. 523/- in FY19-20, Rs. 1268/- in FY20-21 & Rs. 7781/- in FY21-22 from my saving account.

                            Total 9572/- a huge amount bank has debited from my account.

                            I'm not making any transaction in ICICI DMAT, then what is the reason i have been charged or deducted the amount from my savings.

                            Please refund my amount and also let us know the...
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                            H
                            Hsingh1978
                            Apr 7, 2022
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                            Dear team

                            An amount of Rs 826 is paid from my account for demat acccount that I never used. Advisor at the bank informed that they will go through a demo which never took place. In the meantime, it got inactive and was not used for over year.
                            Can you look into it?
                            My account number is[protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03d0f) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Ranjith ngk
                              Apr 7, 2022
                              Resolved
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                              Resolved

                              Address: Periyakurutchi neyveli 2

                              Am an icici bank customer today 07/04/2022 ecsrtnchg charged 590 rupees i dont know what the charges escrtnchg... They the bank hit the charges without any conformation email or sms or any phone call please explain what the charge it is this type direction is not good please return my chaged amount my email id is (tamilmaran nagarajan) @gmail.com

                              Thanks®ards
                              Tamilmaran
                              May 11, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 08, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                sangam t
                                from Pune, Maharashtra
                                Apr 7, 2022
                                Resolved
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                                Resolved

                                Address: pune

                                Im staying abroad and i informed the bank once i come to india ill pay all the amount how ever this collections agents are visiting my home daily and misbehaving with my family members my sister is alone in the home if in case any thing will happen in future uh will be responsible for not taking any actions along with icici bank, they always use bad words on phone call to my family how ever im informing everyone that let me come back ill repay still they continue please look in to this thank you
                                May 11, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 07, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03c95) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Danish26993
                                  Apr 7, 2022
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                                  Address: MIDC Andheri East, Mumbai

                                  Dear Team,

                                  My account was deducted for 322 and 245 as DP charges without any information and notification.

                                  I need the charges to be reversed as soon as possible.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 07, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,
                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03c6q) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Apr 07, 2022
                                  Updated by Danish26993
                                  I have not received any response? May i know where you have replied?
                                  Jun 22, 2022
                                  Updated by Danish26993
                                  No update yet
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                                    Motorluffy
                                    from Kanpur, Uttar Pradesh
                                    Apr 6, 2022
                                    Resolved
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                                    Resolved

                                    Address: B 1/5 KDA Residency Kidwai Nagar Kanpur

                                    At 7:59 my money was deducted from ICICI account without any OTP, any warning directly debited, worth 100 dollars in INR
                                    May 9, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 07, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,
                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03c6z) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      H
                                      H.D.Desai
                                      Apr 6, 2022
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                                      Address: Santacruz, Mumbai

                                      MEDICAL TRANSCRIPTION SERVICES
                                      A/C no.[protected]
                                      Bank A/c opened in Jan 2019.
                                      Mobile alert charges(MAC) @ Rs.29.50 each were charged on 25.03.19, 25.04.19, 30.05.19, 21.06.19, 29.06.19 & 22.07.19. All charges were reversed after requesting to manager on 12.07.19 Rs.350 & on 24.12.19 Rs.92.50 and informing him I do not need mobile alert services. From July 2019 upto Dec.2021 no MAC were debited to my a/c.
                                      MAC Rs.29.50 each debited again on 16.01.22, 15.03.22 and 21.03.22, Why? I had informed the bank I do not need MAC and they have not charged from July 2019 to Dec.2021.Then why did it start from Jan22?
                                      The bank manager of J P Road Branch has refused to reverse the charges then I told him to stop sending further mobile alert messages. He said remove the mobile no. from Bank A/c. Is this as per RBI Guidelines? Why is bank asking for 10000 min bal? For giving free Mobile alerts, 1 free cheque book of 50 leaves per year, free credit card AMC Charges. But ICIC bank is charging for mobile alert charges and even chq book charges.
                                      Kindly reverse charges and stop mobile alerts.
                                      Desai H D.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 07, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Apr 17, 2022
                                      Updated by H.D.Desai
                                      ICICI Bank Customer Service Team,

                                      10 days have elapsed, no news from ICICI Bank about reversal of charges,
                                      No explanation MAC was not charged from July, 2019 to December, 2021. Why did it start suddenly from January, 2022? Does ICICI Bank have no Rules and Regulations to Send intimations by email/SMS, WhatsApp messages(They send 5-10 messages for Payment of Dues, They even call to ask for giving them 10 points for services rendered) whenever they make any unauthorized change in my Account without my permission? I have seen that ICICI Bank deducts Amounts instantly without asking but while reversing it takes months together to reverse the charges. If you want I can give you an example, let me know if you need one.
                                      Kindly give a deadline by which date it will be reversed SO that I can take proper action on this.
                                      Apr 26, 2022
                                      Updated by H.D.Desai
                                      ICICI Bank Customer Service Team,

                                      Another 10 days gone by, When will your officer get in touch with me?
                                      MAC Rs.29.50 each debited again on 05.04.22 and 22.04.22 Each. Twice in the same month.
                                      So far Rs. 147.50 Has been Debited so far in my account.
                                      May 17, 2022
                                      Updated by H.D.Desai
                                      No updates, seems like a bogus website.
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