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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 132

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S
Seethala Apparao
Aug 3, 2022
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Hi sir/madam
From the last 2 months 3 times amount debited from my account 26th June 2022, 1st July 2022 and 2nd August 2022 rupees 112, 447 and 590 respectively. That to resilient ingenot charges. I'm asked pithapuram ICICI branch manager and also kakinada main branch sarpavaram ICICI manager and main road branch manager for this reason they all told they don't know about his transaction and they didn't resolve it please resolve this problem sir
ICICI Bank customer support has been notified about the posted complaint.
Aug 03, 2022
Updated by Seethala Apparao
Please resolve this problem sir
Verified Support
Aug 03, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0aa9s) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Aug 04, 2022
Updated by Seethala Apparao
Hi sir please resolve this problem sir
What is resilient ingenot charges and why the are debited everyones account like this
Aug 04, 2022
Updated by Seethala Apparao
I'm getting call[protected] behalf of customer care from ICICI then they are debited 10000 from my account
Aug 04, 2022
Updated by Seethala Apparao
Enduku sir consumer complaint chesina kuda loss thappa em undatam ledu ICICI customer care ani cheppi cal chesthunnaru same number ICICI customer care number la next entha amount cut ayyindi ani adigi last ki mana daggara unna amount kuda debited chesthunnaru without my permission they access our accounts
Aug 04, 2022
Updated by Seethala Apparao
It was not resolved but it shows complaint has resolved what's wrong with this
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    H
    hms007
    Aug 3, 2022
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    Hi,
    I added my icici bank account to bank kyc in epfo portal. It's status is showing as verification under process. I need to complete this verification bit earlY. Need Bank support on this.
    I visited my nearest branch and had a talk with customer care executive but didnt get proper response.
    ICICI Bank customer support has been notified about the posted complaint.
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      S
      Shripal Kothari
      Aug 3, 2022
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      Address: India

      Hi
      I am Shripal Kothari. An amount of Rs.826 was debited by ICICI bank on 26/7/2022 without any SMS alert or email alert. The transaction mark was DMC/IN(Demat acc no.) DP CHGS TILL JUN 2022. The Demat account mentioned in the transaction mark belongs to my ICICI direct account.

      I have never been charged for just operating my Demat account with ICICI direct. I would like to know what are these charges. If these charges are new fees there was no prior intimation about the new fee structure. If these charges are not part of ICICI direct fee structure please refund my money. I tried to complain launch a query/complaint through ICICI Bank's 'https://www.icicibank.com/complaints/complaints.page' but the webpage did not process my request.

      Regards
      ICICI Bank customer support has been notified about the posted complaint.
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        B
        Babitha Sathyanarayanan
        Aug 3, 2022
        Resolved
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        Resolved

        My online banking is blocked for the last 8 months and i have called the customer care like 20 odd times and they have not resolved my problem, it's a pure negligence from the team and i am badly suffering transacting online without online banking and it's a night mare asking friends and relatives each time.
        The executive always says they have fixed the issue and asks me to check after 15 mins and it never works, if i donot receive any help and support this time, i am planning to close my account and end my relations with ICICI.
        Sep 10, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 03, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0aa7e) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          Z
          Zinniamitra85
          Aug 3, 2022
          Resolved
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          Resolved

          Today when I tried logging into my account, it displayed a msg that my user id is deactivated for security reasons. So is my debit card. I tried calling customer care, but seems like the calls never get through. I tried calling the bank, they never answer. Is this a joke or broad daylight robbery. I have been logged out of my own account! Convenience and poor service at it's worst, this is what I can say about the bank.
          Sep 6, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 03, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0aa83) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            R
            Ravip99
            from Hyderabad, Telangana
            Aug 3, 2022
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            I am there is 826.00 rupees has been deducted from my account as IDMC/[protected] DP CHGS TILL JUN-22 have never used my demat account till now.

            They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

            When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is [protected] This is completely unacceptable and please refund my amount. My phone number [protected]
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a9ug) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Ravip99's [Complaint's author] reply, Aug 4, 2022
            I already sent my request to your icici bank email, I didn't get any call till now and refund, even I tried to connect your customer care service, it is not getting connect all of the sudden in call disconnecting from robo call, the voice assist is worst service there is no use of it.

            My request refund ASAP.
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              Z
              Zinniamitra85
              Aug 2, 2022
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              Tried logging into my account, it displayed a msg that my user id has been deactivated for security reasons. My debit card also has been deactivated for the same reason. Tried calling the customer care, the call never gets through. The bank does not respond to the calls. Is it a joke or day light robbery. Feel hopeless.
              ICICI Bank customer support has been notified about the posted complaint.
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                P
                Prabhjot29
                Aug 2, 2022
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                Website: sdmis.nios.ac.in

                I had mad payment for payment of fees to sdmis.nios.ac.in of Rs.2050 on 30.07.2022 .When I made the payment through UPI QR code, it took 5 mins to confirm and after 5 mins, it showed transaction error. And at the same time, my amount got deducted.
                Kindly refund or confirm the status as its been 3 days.
                Reference I'd is attached.
                ICICI Bank customer support has been notified about the posted complaint.
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                  P
                  padmaja kothuri
                  Aug 2, 2022
                  Resolved
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                  Resolved

                  Hi,
                  Recently I have reactivated my icici account[protected] and previously I don’t have any debit card .
                  So I have went to the bank and requested for debit card and I got a new debit card.
                  But I have noticed that money is being continuously deducting from my account mentioning the debit card charges for the previous years . So I have contacted customer care and informed them that I don’t have any card previously and why money is being deducted but they are mentioning that I have the card which is activated but I don’t have any card and they have simply issued without my consent and I didn’t have received any card and bank is simply deducting the charges . Could you please help in checking the issue and refund my money back as the money is deducted incorrectly .
                  Sep 2, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 02, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    V
                    veeraArun
                    from Nagercoil, Tamil Nadu
                    Aug 2, 2022
                    Resolved
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                    Resolved

                    Dear ICICI

                    I opened my ICICI mine account online.Finally it came to the money sending part and I completed.it properly but I transaction the money successfully.Money 25000 deposited.but still not in my account activate.Not used net banking, I humbly request you to get me this net banking Access

                    Account number:[protected]
                    Mobile number:[protected]

                    Thank & Regards
                    Veerabhagu m.j
                    Sep 2, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 02, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      P
                      PallaviPD
                      from Bengaluru, Karnataka
                      Aug 2, 2022
                      Resolved
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                      Resolved

                      Am an icici bank customer. Today 02-Aug-2022 ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call, 5 to 6 times amount has been deducted . Please explain what the charge it is. This type direction is not ethical please return my charged amount
                      Sep 7, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 02, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a8id) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        V
                        veeraArun
                        from Nagercoil, Tamil Nadu
                        Aug 2, 2022
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                        Dear ICICI

                        I opened my ICICI mine account online.Finally it came to the money sending part and I completed.it properly but I transaction the money successfully.Money 25000 deposited but still not in my account activate.Not used net banking, I humbly request you to get me this net banking Access

                        Account number:[protected]
                        Mobile number:[protected]

                        Thank & Regards
                        Veerabhagu m.j
                        ICICI Bank customer support has been notified about the posted complaint.
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                          V
                          veeraArun
                          from Nagercoil, Tamil Nadu
                          Aug 2, 2022
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                          Dear ICICI

                          I opened my ICICI mine account online.Finally it came to the money sending part and I completed.it properly but I transaction the money successfully.Money 25000 Deposited.but still not in my account activate.Not used net banking, I humbly request you to get me this net banking Access

                          Account number:[protected]
                          Mobile number:[protected]

                          Thank & Regards
                          Veerabhagu m.j
                          ICICI Bank customer support has been notified about the posted complaint.
                          Aug 02, 2022
                          Updated by veeraArun
                          Not unsolved

                          Dear ICICI

                          I opened my ICICI mine account online.Finally it came to the money sending part and I completed.it properly but I transaction the money successfully.Money 25000 Deposited.but still not in my account activate.Not used net banking, I humbly request you to get me this net banking Access

                          Account number:[protected]
                          Mobile number:[protected]

                          Thank & Regards
                          Veerabhagu m.j

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                            S
                            shyamanand jha
                            from Delhi, Delhi
                            Aug 1, 2022
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                            I opened my salary account with ICICI Bank in 2019 and I was deducted 900 something for premium charge for a demat account which I was not opted for, I called but they said can't refund it but now there won't be any deductions, now I am charged with DMC DP CHG till Jun 22 and I want my refund.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              K
                              kamalODI
                              from Chennai, Tamil Nadu
                              Aug 1, 2022
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                              Address: Chennai

                              We hold our Corporate banking account with ICICI for our small business and we have behind running behind ICICI for the sake of Foreign inward remittance that we received last week Friday (July 29th 2022) afternoon and we have been told that it will be credited Last Friday evening but till date it was not credited in our account, we have been asking for the reason and ICICI reps have been telling us stories stating that it was received from black listed country, i really dont know when the United States was black listed by RBI, we have been receiving many remittances from the same client from United states for the past 5 years through ICICI. I wrote an email to ICICI and attached the remittance proof that ICICI sent us Last Friday and it clearly says that the remittance was received from USA with address e.t.c so I dont know how come ICICI black listed United States on their own. This is not the first time, they did this to us twice in the last 5 years. If ICICI does not want small businesses like us which receives small amount of remittances between $3000/month and $7000/month then they have to let us know, so that we will move on to other banks! We really hate ICICI's worst customer service. No response at all. I really do not know why there is a relationship manager in ICICI for corporate account, he/she is of no use. Im pretty sure they will not respond to the email i sent as we have been following up with them for almost 5 days with no improvement, they are holding my money and not going to pay us any interest for holding it this long.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 02, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a8hm) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Aug 23, 2022
                              Updated by kamalODI
                              Hello,

                              I could not see your email id: it says [protected]@icicibank.com, can you please let me know the email id.

                              Thanks
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                                ritukiit
                                Aug 1, 2022
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                                Address: Darbhanga

                                There is Ammount deductino from my account as part of DP charges. I am not knowing about same.
                                1st August
                                dp charges
                                Ammount need for refund
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0a7sn) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  D
                                  Resolved
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                                  Resolved

                                  Address: 2/376 panner selvam street
                                  Website: Icici

                                  Please, provide my complaint please ensure this sir.
                                  Sep 8, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 02, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Verified Support
                                  Aug 02, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    A
                                    arjun g iyengar
                                    Aug 1, 2022
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                                    Address: Russel Petro Park Gowrivakkam

                                    To Whomsoever It May Concern:

                                    I would like to bring to your notice that on July 3, 2022, I faced an issue with a failed transaction at a petrol bunk, IPS Russell Petro Park in Gowriwakkam, Chennai. The transaction amount was Rs. 500. The issue happened due to some "technical issue" . The issue was raised with ICICI Bank on that day itself. The ticket number provided to me for the above dispute by ICICI Bank is SR[protected]. The concerns are:
                                    1. Why should I or a common man suffer due to some technical issue for which I am not responsible ?
                                    2. ICICI Bank is providing a TAT for the dispute of 120 days!!!. Is it justified in providing a "common man" like me a lengthy TAT of 120 days. I have a family to feed. A loss of Rs 500 makes a lot of difference to a common man like me. I am just a salaried person. Why is the TAT so long for a common man? Why should I suffer for 120 days?
                                    3. If there is a failed transaction, am I not supposed to get the money in 3 days?
                                    4. I have made numerous calls just to follow up on the above issue. Who is going to pay me for the above call charges? The call charges itself would crossed the disputed amount of Rs. 500 by now!!
                                    5. When there is a dispute between a common man and a big company, don't you think things should be made a bit comfortable for the common man instead of the big company?

                                    With best regards,
                                    Arjun
                                    Contact Number - [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      anilsara
                                      Aug 1, 2022
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                                      I had submitted my ICICI saving account on EPFO portal to link to my UAN. It is supposed to take 2-3days but it has been a while and is still not verified.
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        S
                                        shyamanand jha
                                        from Delhi, Delhi
                                        Aug 1, 2022
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                                        Address: Paschim vihar branch

                                        I opened my salary account with ICICI Bank in 2019 and I was deducted 900 something for premium charge for a demat account which I was not opted for, I called but they said can't refund it but now there won't be any deductions, now I am charged with DMC DO CHG till Jun 22 and I want my refund.

                                        Ramanand Jha
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        It's DP charge till Jun 2022 amount 9f rs 140
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