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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 132

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G
guruparthi19
from Chennai, Tamil Nadu
Mar 31, 2022
Resolved
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Address: Chennai

Rs. 826 has been deducted from my account on 28 Mar 2022 without any information. I don't know why did they deduct the amount
+1 photos
May 4, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Malik basha09
    from Chennai, Tamil Nadu
    Mar 31, 2022
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    Hi,

    Guide me how to cancel expression debit card.

    Thanks & regards
    Malik basha.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02wtz) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Mayur Deori
      from Tinsukia, Assam
      Mar 31, 2022
      Resolved
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      Resolved

      I haven't applied for any expressions debit card but I got a mail today stating that my request for expressions debit card has been registered and within 12 hours a certain fee will be deducted.

      I don't know how I am getting this mail as I haven't applied for expressions debit card. I already have a silver debit card. I don't want a expressions debit card. I want to cancel this expression debit card. Look into this issue as soon ase possible.
      +1 photos
      May 4, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 01, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        M
        Meera_g123
        Mar 31, 2022
        Resolved
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        Resolved

        My ICICI multi wallet card expired on February 2022. I need to get a new card and transfer my balance amount on expired card to new card

        I contacted customer care number, but it is asking me to enter my card number and saying the entered card number is invalid.

        I am unable to contact anyone in ICICI. Please help on getting a new card and transfer my balance to new card
        May 4, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Apr 01, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02ygn) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          K
          Kushagra_P
          Mar 31, 2022
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          Address: Varanasi

          Amount of Rs 826 was deducted from my ICICI savings account as DMC DP charges till Feb 22.
          I've never used this ICICI Demat account, also at the time of account opening I was told that this account will be free of any charges.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,
          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02vtb) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            Notknown10
            Mar 31, 2022
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            A transaction of 169 has been done from my account named as MSI*AMAZON
            I haven't done any transation on AMAZON.
            Please help asap.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02vto) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              srisaiharshac01
              from Hyderabad, Andhra Pradesh
              Mar 31, 2022
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              I'm Harsha. I hold a ICICI savings account and ICICI Direct Demat account. ICICI Direct personnel called me during the time of account creation and made me create a demat account by saying its free of cost and they won't charge anything. But Rs.826 has been silently deducted from my savings account without even a notification saying DMC DP charges.

              I am not using my demat account with ICICI and I don't accept these unfair charges. I want a full refund of the deduction and closure of the demat account.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02vtt) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              srisaiharshac01's [Complaint's author] reply, Apr 6, 2022
              I'm not able to see the icici bank email id. It's seen as protected. Could you mail me at [email protected]
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                R
                Rocky Dongre
                from Raipur, Chhattisgarh
                Mar 31, 2022
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                Hi, my account got blocked yesterday without any prior intimation and i have not been able to access my account through wither imobile or website since then. I also recieved a mail from icici bank late last night which says my account was blocked due to security reasons and i should send a mail to customer.[protected]@icicibank.com.

                However this email id is unable to recieve any incoming mails which i got notified after trying to send several emails.
                I am also not able to connect to the customer care. they are charging my exorbitant amount of money for calling customer care and at the end says that all the executives are busy.

                Icici bank is the worst bank in the country that is clear. blocking your own account and then charging fees to talk to the customer care with out resolving the problem.

                what should i do?
                ICICI Bank customer support has been notified about the posted complaint.
                Mar 31, 2022
                Updated by Rocky Dongre
                The email i recieved from icici bank had this servie request no-SR[protected]
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                  Nikhil Morye31
                  Mar 31, 2022
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                  An amount of rs 505.02 is been debited from my. Account on 28 and 28 of March 2022, however no prior intimation or message received when checked on internet it’a shows charges for selling the shares where in I have not sold any of the shares til date. Kindly check the issue and. Get back
                  ICICI Bank customer support has been notified about the posted complaint.
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                    O
                    Osuri Sudheerkumar
                    Mar 30, 2022
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                    Address: Dodla Dairy Limited,Indragi,Koppal,Gangawati

                    Dear Sir
                    I am payed 23276.75 rupees Dreamplug Technologies MUMBAI IN transactions failed but amount debit. after 2 days came amount.
                    9th 23276.75 rupees debit 09/03/2022 [protected] INTERIM CHARGEBACK DEBIT 23, 267.75
                    I am told many customer cares our not respond please refund my amount
                    +1 photos
                    ICICI Bank customer support has been notified about the posted complaint.
                    Mar 30, 2022
                    Updated by Osuri Sudheerkumar
                    please refund my amount
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                      F
                      Feronica
                      from Guwahati, Assam
                      Mar 30, 2022
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                      Hello, I have emailed/ called many times, but my issue is not resolved yet.
                      Pepperfry/ Trendsutra said that they have refunded an amount of 11400/- to my account, and the ARN number is 6936299. ICICI bank representatives don't know what this ARN is for, and said that there is no refund in my loan account account, which is now closed as I have already paid the 3 EMIs.

                      FYI, the consumer loan number is LCFMUM[protected]. Refunded on the 14th April. Pepperfry said it takes 7-10 working days for the refund to be reflected, but I still haven't received anythng from ICICI.

                      I am tired of calling both Pepperfy and ICICI bank.

                      Please resolve.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 31, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Apr 09, 2022
                      Updated by Feronica
                      Hello, I have not received any update on this. Could you please respond and resolve asap?

                      Thank you.
                      Apr 16, 2022
                      Updated by Feronica
                      Hello, No response yet.
                      Hello, I have not heard anything from ICICI bank. Could you please resolve this issue asap?

                      Thank you.
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                        Nishani_k
                        Mar 30, 2022
                        Resolved
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                        Resolved

                        DMC/ DP CHGS TILL FEB-22 Deduction in303028

                        Hi,
                        I have been with icici bank since 2018. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform opening the account, And I have not given any consent for that . But still this charges are applied and debited from my account on 28 March 2022. DMC/ DP CHGS TILL FEB-22 is shown in the statement. So please make sure to credit the amount which...
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                        A
                        Amansethi
                        from Agra, Uttar Pradesh
                        Mar 30, 2022
                        Resolved
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                        Resolved

                        Address: Sanjay Place Agra

                        I have taken a loan on ICICI bank under PMAY yojana and last date apply of PMAY Subsidy is 31/03/2022 but ICICI bank not to grant a home loan subsidy because subsidy apply only on 28/02/2022. Timeline of subsidy apply last date is 31/03/2022. Bank refuse to Grant/apply to subsidy.

                        Aman Jain (Agra)
                        [protected]
                        [protected]@gmail.com
                        May 6, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 31, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          P
                          Pranav28
                          from Nashik, Maharashtra
                          Mar 30, 2022
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                          Address: Nashik

                          I have submitted the Demat account closure request in the last year 2021 Jan or Feb month(not remember the exact month) in the sharanpur road branch, Nashik.
                          I asked to share the acknowledgment letter with the bank representative but she denied sharing it.
                          Now, 826 Rs again got deducted for Demat charges on 25 March 2022.
                          I visited the branch again (29th March 2022) and they are saying that due to some issue they were not able to close the Demat account last year.
                          They did not inform me why they were not able to close the account either by email or phone.
                          I never receive an SMS whenever Bank deducts money for Demat AMC, Why? Though my SMS service is active.
                          I have received a very pathetic response when I visited a branch again. Mr. Sachin Katkar attended to me and committed me for a refund for the current deduction.
                          Sachin has shared his contact number for further assistance however now Sachin is not receiving my call.
                          They have harassed me a lot. I have visited the bank almost 4 to 5 times.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 30, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02sx6) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Mar 31, 2022
                          Updated by Pranav28
                          Can someone please update about my complaint
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                            praveenchaplot
                            from Udaipur, Rajasthan
                            Mar 30, 2022
                            Resolved
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                            Resolved

                            Ms.Charvi Jain, ICicibank person dealing with Homeloan, at madhuban branch, udaipur, is not providing and generating any sr for interest certificate since last two years. her behaviour is very routely, even branch manager also call her, she did not respond properly, so many times i visit to her and ask for interest certificate, she refuse, she can't provide interest certificate on my home loan.
                            you are requested to take action against her, and please provide me interest certificate for last two years, also provide provisional certificate for next year.
                            May 2, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 30, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R I S H A B H 0001
                              Mar 30, 2022
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                              Address: delhi

                              Hi i am rishabh 8000 rupees has been deducted from my icici acc in last two days now my account balance is zero . in a day 590 rupees every transaction deduction
                              [protected] is my number
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (insert post ID here) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Devarsh Panchal
                                Mar 30, 2022
                                Resolved
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                                Resolved

                                I tried to recharge my HP Pay wallet with Rs 3500 on 23rd March 2022. I made two attempts, However, both transactions were failed. A total of Rs 7000 was debited from my account.
                                I have contacted HP Pay customer care. They told me that they have initialized the payback process but still, the said rupees are not credited yet.
                                Kindly, Help me get back my hard-earned money.
                                May 5, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 30, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02sxm) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  ramk603209
                                  from chennai, Tamil Nadu
                                  Mar 30, 2022
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                                  Address: MARAIMALAINAGAR

                                  Dear team,

                                  Our merchant idwith icicis 39092501
                                  With these Kind of worst service from fiserv they given new machine instead of clearing issue with existing machine quires. Due to this i am chrged for Rs. 40000 for last week by 20000 for machine rental and again 20000 has been deducted without any reasons. So I am stating to take serious enquire on this case and need refund of this amount. Due to your problem i am mentally stressed and finacial loss need a proper justification.

                                  Also I will close this machine if the service quality still maintaing poor and the settlement getting delayed for 2days after the payment that too delay.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02sxc) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    karan98126
                                    from Hisar, Haryana
                                    Mar 30, 2022
                                    Resolved
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                                    Resolved

                                    Address: ICICI CREDIT CARD
                                    Website: icicicreditcard.com

                                    Dear Sir
                                    I have purchased an order on flipkart and the order was not placed and its payment was put in the card by the flipkart people, but again and again calling in ICICI credit card is doing ... but no solution is being provided plz help
                                    May 1, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Mar 30, 2022
                                    Updated by karan98126
                                    complation sr no ...sr[protected]
                                    Verified Support
                                    Mar 30, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      Sandhya Boyapati
                                      Mar 30, 2022
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                                      I am an ICICI customer for the last 3 years and I moved to the US about 3 months ago, I cannot access my online banking or pay my bills because i cannot access my online account without the OTP number, my India mobile number is updated in ICICI and no longer exists. I need to update my US mobile number, but i cannot do this online and talking to customer care has not helped at all. It is depressing to see that customers at international locations were not thought of when implementing OTP. Please somebody help me to get my US phone number updated or suggest a way to go about getting it updated.

                                      Appreciate any help. Thanks.

                                      -Sandhya
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 30, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02sxu) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Apr 04, 2022
                                      Updated by Sandhya Boyapati
                                      I am unable to find [protected]@icicibank.com. I mailed to [protected]@icicibank.com. Is this the correct mail id.
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