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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Feb 2, 2026

Complaints 23771

Resolved

14308

Unresolved

9463

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 133

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Dear Sirs,

we have settled our car loan approx 1.5 year back. many times we have tried to contact regarding NOC of our car but we have not received any response from you.

further, we request you to please provide NOC for our vehicle number HR51BB0310.

relevant details are enclosed here below for your reference.

Vehicle number: HR51BB0310
Registered mobile number: [protected]
Loan Account Number: LAFDB[protected]
PAN Number: BACPA5554Q

May 14, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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My statement has arrived but till now the rewards point is not credited on Amazon Pay, I have received the message that hold for commercial use but I do this for personal use, now so much offer has come so what can i do. I know that I will use a little more, I called customer care, then they said that your reward point is more than 8000, said that you cannot do more than 8000 in a month, so that's why I am on hold, I told him, I know i used a little more but i see the terms and conditions there is no such mention anywhere in it or not there is some mention of commercial use, it's clearly mentioned there is no limit for earnings and there is no limit for redemption and said your card is blocked ok fine once my issue resolve what will you block I will do it myself i want my reward point fraud card.

May 7, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Apr 03, 2022

Updated by Rehan23 See still mail is coming stating that unlimited rewards points disgusting.

Verified Support

Apr 05, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a037lf) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICIDIRECT

I have written multiple mails to the service provider to stop sending spam offers, which otherwise have already been unsubscribed but ICICIdirect still keeps sending me tons of mail on a daily basis. Unfortunately even after tagging it spam, it still fills my inbox.

ICICI Bank customer support has been notified about the posted complaint.

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Transaction has failed but amount deducted from my ICICI bank account.
Below is the transaction details:
Mobile No:[protected]
Transaction Details: UPI/[protected]/UPI Payment-Twe/[protected]@ybl/ICI[protected]dcba58b2733e26f235/
Account No:[protected]
Amount: Rs 20000
Transaction Status;Failed
Transaction Date:02/04/2022

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 3, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0332d) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Ranjit_ICICI's [Complaint's author] reply, Apr 4, 2022

Hi Team,

Your email is not visible here that is showing [email protected].
Please provide me your email. I tried to send at [email protected] but not worked at all.

Regards
Ranjit Sharma

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Address: 3-1-217/8/11, Tilak nagar, Adilabad

Hello sir
Am sairi pranay sai from my ICICI account 1129 rupees was deducted and am not done any transaction for that in the statement it's showing that EBA/NSE last time in the feb month also my money debited for the same.. Please refund my money

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 2, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a031ri) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Myself Himanshu Mishra, I have been with icici bank since 2019. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 2nd April 2022. DMC/ DP CHGS TILL FEB-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Apr 19, 2022

Updated by Himanshu6445 My issue has not been resolved yet

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I had received a ICICI Corporate VISA e-Gift card from my company. I tried to use it at a merchant and the card declined. I tried calling the Customer Care for help several times but not help. Any immediate help will be appreciated. Very Disappointed with ICICI Customer Service.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0332k) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Apr 13, 2022

Updated by Arpit Gawande Thanks for responding, but the email id that you have provided i.e. [protected]@icicibank.com is not a valid email id? What does mean [protected] in the email id field?

Thanks
Arpit

Apr 13, 2022

Updated by Arpit Gawande Adding image of invalid email

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V

Virain Garg

Sep 6, 2022

Is your issue resolved ? I'm also facing the same issue.

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I transferred 1.5 lacs to another account on 1.4.22 but the amount is not credited and a message received that it is timed out and beneficiary bank will update in 3 working days. what is IMPS? if amount not credited then it should be reversed immediately. there is an emergency

May 5, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0332t) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Resetting forgot password is extremely inconvenient to the customers. Always it says "session expired". Very bitter experience.

May 4, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 03, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0332y) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Nagwara,Bangalore

I used my credit card for purchase at a store, total due amount paid to ICICICREDIT is Rs 517.5 with transaction id [protected] on 1st april 2022. But at the same day of transaction some extra amount got deducted which am unaware of because i have not done any purchase to CASHFREE PAYMENTS INDIA PVT LTD from my account on Apr 01, 2022 at 10:42 hours. The Transaction ID is [protected].

Do we get charged for cashless transaction ??? because it seems like so.

Apr 1, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02ygi) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I had closed my ICICI iWish yesterday, 31 March 2022. It has been more than 24 hours by now and I have not got the money credited to my account yet. Couldn't get enough support from customer care. Everyday one or the other customer care person used to call twice asking if I need loan/ credit card/ offers but when I try to reach customer care for my concern, I am only allowed to speak to an automated voice assistant which is totally incapable o[censored]nderstanding what I am looking for. It doesn't even connect me to a service desk personnel. Highly disappointed and couldn't use our money during significant and urgent times. It would help me if I can get the money at least by today EOD.

May 4, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02ygd) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Chennai

Rs. 826 has been deducted from my account on 28 Mar 2022 without any information. I don't know why did they deduct the amount

May 4, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hi,

Guide me how to cancel expression debit card.

Thanks & regards
Malik basha.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 31, 2022

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02wtz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I haven't applied for any expressions debit card but I got a mail today stating that my request for expressions debit card has been registered and within 12 hours a certain fee will be deducted.

I don't know how I am getting this mail as I haven't applied for expressions debit card. I already have a silver debit card. I don't want a expressions debit card. I want to cancel this expression debit card. Look into this issue as soon ase possible.

May 4, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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My ICICI multi wallet card expired on February 2022. I need to get a new card and transfer my balance amount on expired card to new card

I contacted customer care number, but it is asking me to enter my card number and saying the entered card number is invalid.

I am unable to contact anyone in ICICI. Please help on getting a new card and transfer my balance to new card

May 4, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 01, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02ygn) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Varanasi

Amount of Rs 826 was deducted from my ICICI savings account as DMC DP charges till Feb 22.
I've never used this ICICI Demat account, also at the time of account opening I was told that this account will be free of any charges.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 31, 2022

Verified Support

Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02vtb) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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A transaction of 169 has been done from my account named as MSI*AMAZON
I haven't done any transation on AMAZON.
Please help asap.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 31, 2022

Verified Support

Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02vto) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I'm Harsha. I hold a ICICI savings account and ICICI Direct Demat account. ICICI Direct personnel called me during the time of account creation and made me create a demat account by saying its free of cost and they won't charge anything. But Rs.826 has been silently deducted from my savings account without even a notification saying DMC DP charges.

I am not using my demat account with ICICI and I don't accept these unfair charges. I want a full refund of the deduction and closure of the demat account.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 31, 2022

Verified Support

Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02vtt) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

srisaiharshac01's [Complaint's author] reply, Apr 6, 2022

I'm not able to see the icici bank email id. It's seen as protected. Could you mail me at [email protected]

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Hi, my account got blocked yesterday without any prior intimation and i have not been able to access my account through wither imobile or website since then. I also recieved a mail from icici bank late last night which says my account was blocked due to security reasons and i should send a mail to customer.[protected]@icicibank.com.

However this email id is unable to recieve any incoming mails which i got notified after trying to send several emails.
I am also not able to connect to the customer care. they are charging my exorbitant amount of money for calling customer care and at the end says that all the executives are busy.

Icici bank is the worst bank in the country that is clear. blocking your own account and then charging fees to talk to the customer care with out resolving the problem.

what should i do?

ICICI Bank customer support has been notified about the posted complaint.

Mar 31, 2022

Updated by Rocky Dongre The email i recieved from icici bank had this servie request no-SR[protected]

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An amount of rs 505.02 is been debited from my. Account on 28 and 28 of March 2022, however no prior intimation or message received when checked on internet it’a shows charges for selling the shares where in I have not sold any of the shares til date. Kindly check the issue and. Get back

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