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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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14308
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ICICI Bank reviews & complaints page 133

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S
Shyam Pawar
Apr 6, 2022
Resolved
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Resolved

I have charged rs 726 to rs 739 from my ICICI BANK every month of 23rd from the name of EBA/NSE N
Aug 27, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03c9o) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    V
    Venky Laxman
    Apr 6, 2022
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    I am puli venkatesh, an mount of 820.00 rupees has been deducted from my account in the name of dp chgs till feb-22 on 6 th april 2022

    I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

    I need my money back and am ready to comlain anywhere else if needed
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03ao9) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      G
      Gautam Kawale
      Apr 6, 2022
      Resolved
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      Resolved

      Address: Pune

      Myself kavle Gautam madhav I have been with icici bank since 2020. This year 2022 824.60/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 28 March 2022. DMC/ DP CHGS TILL FEB-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
      Apr 6, 2022
      Complaint marked as Resolved 
      Not resolved my complaint
      ICICI Bank customer support has been notified about the posted complaint.
      Apr 06, 2022
      Updated by Gautam Kawale
      Myself kavle Gautam madhav, I have been with icici bank since 2016. This year 2022 824.60/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 05 AFR 2022. DMC/ DP CHGS TILL FEB-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.

      Verified Support
      Apr 06, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a039zz) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        G
        Gautam Kawale
        Apr 6, 2022
        Resolved
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        Resolved

        Address: R and DE colony, Alandi road Kalas

        Myself Kavle Gautam madhav, I have been with icici bank since 2020. This year 2022 824.60/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 05 AFR 2022. DMC/ DP CHGS TILL FEB-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
        Apr 6, 2022
        Complaint marked as Resolved 
        [email protected] Mob no_ 9096157589
        ICICI Bank customer support has been notified about the posted complaint.
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          V
          Venkata Naga sandeep
          from Guntur, Andhra Pradesh
          Apr 5, 2022
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          This is venkata Naga sandeep kavuri from Andhrapradesh guntur distric. I have never applied for any type of policy in ICICI Bank.
          But today there was an unusual debit in my account stated that PPL/wpp policy amount 1899/ .
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,
          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a037ke) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Sidhee Mahabaleshwarkar
            Apr 5, 2022
            Resolved
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            Resolved

            Placed an order on swiggy by online paying through my ICICI debit card, but order got cancelled for some reason, Order id is #[protected] For the same swiggy initiated refund and as per there app amount is refunded in my bank ac but as I check my bank ac statement amount is still not credited. REFERENCE NUMBER THAT THEY HAVE PROVIDED IS[protected]. Kindly refund my money earliest
            May 8, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 05, 2022
            ICICI Bank Customer Care's response
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID ( a037le) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              D
              Dino Baghel
              Apr 5, 2022
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              Have created an ICICI MINE Savings Account 4 Days ago but still I don't get my account number and all the details of my account. After Filling all the necessary details I have deposited a sum of 12000 Rs as it was necessary proceed further with the application. After that it told me to do my Video KYC but without verifying my Video KYC, a new message appeared which was saying that "Your account details have been captured. Bank will get back to you in 4 days with the account number." But it's been 4 days I didn't received any SMS or CALL from the Bank neither got any MAIL. I tried to report this issue to their customer care service but they don't allow me to get connected to any customer care executives without account number. I haven't got my account number yet and that's the main issue I'm facing. Bank lied to me that I will receive my account details within 4 days. So I tried to every possible things for me, I mailed them and explained my issue, I visited their nearest Bank Branch and they told me that the MINE account is opened online and no help will be provided offline to you. I had experienced the worst time with this Bank while creating an Zero Balance Mine Savings Account online, their staff lied to me because they don't know what to do. My request is that please solve my problem and open my MINE savings account without giving me any kind of harassments. I can't even retry because when I try to create the same account again or if I try to track my application it says "There is an existing Account in our records with the Permanent Account Number (PAN) entered by you. If you are holding an existing account with us, please login to internet banking or iMobile else contact customer care". But the funny thing is that I can't do any of the mentioned things because they won't allow me to do. Thank you so much, I hope I get a solution very soon.

              My Location - Tughlakabad Extension, New Delhi
              My Name - DINO BAGHEL
              My Registered Number - [protected]
              My Unregistered Number(Not used while creating my Bank Account) - [protected]
              My Registered Email - [protected]@gmail.com
              My Application Number - [protected
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 06, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Apr 07, 2022
              Updated by Dino Baghel
              It's Been 72 hours, where is your offical . Is he out there in Mars that's why he is unable to reach out to me ?? If there is no response from your end this time then I have to coercively file a complaint in RBI against your bank.
              bro, i am facing the same problem, did you get the amount back yet?
              Thadugula Nithish's reply, Jun 29, 2022
              Hey do you get money back
              During the process of mine savings account opening online they take initially funding of 25000-/ but I have done my initial fundings of twenty- five thousand but I didn't receive my account details or any further information regarding my mine account opening status I m really concern because 25000 rupees is big chunk of money 💸 for me and I m students and now am nervous and anxious and lot of anxiety please help me please god
              Thadugula Nithish's reply, Jun 29, 2022
              Same problem bro
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                K
                KunalMishra1990
                Apr 5, 2022
                Resolved
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                Resolved

                I have been granted a home loan(plot+construction) during the sanction your team clearly said there is no foreclosure charges, now when i go to close the account after paying the EMI for over 1.5 years you are asking me 2.3% preclosure, entire process was onine, documents like my Sanction letter, RBI letter, your website clearly mention 0 foreclosure for floating interest rate.

                Yesterday, I had to visit with more than 3-4 branches with my wife just to check who will support. Noone is even ready to take my DD stating we can't to partial payment for foreclosure. Is this what you call a centralized banking

                Not a single branch supported. When I raised complaint no one was ready even take complaint. I have already taken another loan to clear this and I have to pay interest in two places. Who will own the cost for 2 place interest.

                I have not missed a single payment till date and this is how you treat your customer. After requesting 100 times I think Vijayanagar branch made a request not sure what as I don't even get any copy over email or written.

                I have raised a email complaint with noone responded yet.

                Please take action on this as I am really mentally harassed due to this.

                Please help we by cancelling foreclosure or i dont want to beassociated with icici anymore. Help me to close my salary/credit account i will also ensure all the accounts my family holds also is closed with this.

                And if requires, I am even ready to take it to banking ombudsman, or file a complaint/case on the mental harassment and financial pressure you are putting on me.
                Loan account number - LBBNG[protected]
                Kunal Mishra
                May 8, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Apr 05, 2022
                Updated by KunalMishra1990
                Any update on this
                Verified Support
                Apr 05, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a037pl) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  C
                  Chhavi100
                  from Dadri, Uttar Pradesh
                  Apr 4, 2022
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                  I was doing a payment through through eazypay portal on 6th March to pay my exam fee. The upi transaction was successful in paytm but it was not processed in the eazypay portal. I mailed to them but did not get any satisfactory response . Later on 12th march they said the had transferred the money to a bank account . But i asked for the refund already paid the exam fee before that. Now i want refund of my money as soon as possible .
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 05, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a037pk) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  May 03, 2022
                  Updated by Chhavi100
                  I got the same reply that your balance has been transferred to beneficiary account. But asked for want refund of my money. I request you to please provide mobile number of your executive /customer care.
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                    D
                    Dino Baghel
                    Apr 4, 2022
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                    I have created an ICICI MINE Savings Account 4 Days ago but still I don't get my account number and all the details of my account. After Filling all the necessary details I have deposited a sum of 12000 Rs as it was necessary proceed further with the application. After that it told me to do my Video KYC but without verifying my Video KYC, a new message appeared which was saying that "Your account details have been captured. Bank will get back to you in 4 days with the account number." But it's been 4 days I didn't received any SMS or CALL from the Bank neither got any MAIL. I tried to report this issue to their customer care service but they don't allow me to get connected to any customer care executives without account number. I haven't got my account number yet and that's the main issue I'm facing. Bank lied to me that I will receive my account details within 4 days. So I tried to every possible things for me, I mailed them and explained my issue, I visited their nearest Bank Branch and they told me that the MINE account is opened online and no help will be provided offline to you. I had experienced the worst time with this Bank while creating an Zero Balance Mine Savings Account online, their staff lied to me because they don't know what to do. My request is that please solve my problem and open my MINE savings account without giving me any kind of harassments. I can't even retry because when I try to create the same account again or if I try to track my application it says "There is an existing Account in our records with the Permanent Account Number (PAN) entered by you. If you are holding an existing account with us, please login to internet banking or iMobile else contact customer care". But the funny thing is that I can't do any of the mentioned things because they won't allow me to do. Thank you so much, I hope I get a solution very soon.

                    My Location - Tughlakabad Extension, New Delhi
                    My Name - DINO BAGHEL
                    My Registered Number - [protected]
                    My Unregistered Number(Not used while creating my Bank Account) - [protected]
                    My Registered Email - [protected]@gmail.com
                    My Application Number - [protected
                    ICICI Bank customer support has been notified about the posted complaint.
                    Sir I am facing the same issue now. Did you get your money back? And yes then how? Please help me.
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                      R
                      Robi Raj B
                      from Chennai, Tamil Nadu
                      Apr 4, 2022
                      Resolved
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                      Resolved

                      I have been charged for expression debit card which i don't remember of requesting. They have charged me rs.588.82 including taxes. The message they sent were unclear. They didn't tell me they were going to withdraw amount from my account. Expression debit card cancelling request options are also unavailable.
                      I don't need expression debit card as i already have my basic debit card.
                      Please help me getting my amount back.
                      May 10, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 05, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        ashishkushwaha076
                        Apr 4, 2022
                        Resolved
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                        Resolved

                        IMPS Payment stuck

                        I transferred Rs 10, 000.00 through IMPS on 2nd April at 10:41 AM from ICICI A/C to SBI bank A/C.

                        Transaction Remark : MMT/Ref[protected]/[protected]

                        The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

                        But I got a message that said

                        "Dear Customer, IMPS Txn Ref[protected] for Rs.10, 000.00 is timed out at Beneficiary Bank on 02-April-22....
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                        A
                        anjali deepu
                        Apr 4, 2022
                        Resolved
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                        Resolved

                        Dear Sirs,

                        we have settled our car loan approx 1.5 year back. many times we have tried to contact regarding NOC of our car but we have not received any response from you.

                        further, we request you to please provide NOC for our vehicle number HR51BB0310.

                        relevant details are enclosed here below for your reference.

                        Vehicle number: HR51BB0310
                        Registered mobile number: [protected]
                        Loan Account Number: LAFDB[protected]
                        PAN Number: BACPA5554Q
                        May 14, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 04, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          Rehan23
                          Apr 3, 2022
                          Resolved
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                          Resolved

                          My statement has arrived but till now the rewards point is not credited on Amazon Pay, I have received the message that hold for commercial use but I do this for personal use, now so much offer has come so what can i do. I know that I will use a little more, I called customer care, then they said that your reward point is more than 8000, said that you cannot do more than 8000 in a month, so that's why I am on hold, I told him, I know i used a little more but i see the terms and conditions there is no such mention anywhere in it or not there is some mention of commercial use, it's clearly mentioned there is no limit for earnings and there is no limit for redemption and said your card is blocked ok fine once my issue resolve what will you block I will do it myself i want my reward point fraud card.
                          May 7, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Apr 03, 2022
                          Updated by Rehan23
                          See still mail is coming stating that unlimited rewards points disgusting.

                          Verified Support
                          Apr 05, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,
                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a037lf) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            samratthukral
                            Apr 3, 2022
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                            Address: ICICIDIRECT

                            I have written multiple mails to the service provider to stop sending spam offers, which otherwise have already been unsubscribed but ICICIdirect still keeps sending me tons of mail on a daily basis. Unfortunately even after tagging it spam, it still fills my inbox.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              Ranjit_ICICI
                              Apr 3, 2022
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                              Transaction has failed but amount deducted from my ICICI bank account.
                              Below is the transaction details:
                              Mobile No:[protected]
                              Transaction Details: UPI/[protected]/UPI Payment-Twe/[protected]@ybl/ICI[protected]dcba58b2733e26f235/
                              Account No:[protected]
                              Amount: Rs 20000
                              Transaction Status;Failed
                              Transaction Date:02/04/2022
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0332d) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Ranjit_ICICI's [Complaint's author] reply, Apr 4, 2022
                              Hi Team,

                              Your email is not visible here that is showing [email protected].
                              Please provide me your email. I tried to send at [email protected] but not worked at all.

                              Regards
                              Ranjit Sharma
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                                S
                                Sairi pranay sai
                                from ADILABAD, Andhra Pradesh
                                Apr 2, 2022
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                                Address: 3-1-217/8/11, Tilak nagar, Adilabad

                                Hello sir
                                Am sairi pranay sai from my ICICI account 1129 rupees was deducted and am not done any transaction for that in the statement it's showing that EBA/NSE last time in the feb month also my money debited for the same.. Please refund my money
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a031ri) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  H
                                  Himanshu6445
                                  from Ghaziabad, Uttar Pradesh
                                  Apr 2, 2022
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                                  Myself Himanshu Mishra, I have been with icici bank since 2019. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 2nd April 2022. DMC/ DP CHGS TILL FEB-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 03, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Apr 19, 2022
                                  Updated by Himanshu6445
                                  My issue has not been resolved yet
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                                    A
                                    Arpit Gawande
                                    Apr 2, 2022
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                                    I had received a ICICI Corporate VISA e-Gift card from my company. I tried to use it at a merchant and the card declined. I tried calling the Customer Care for help several times but not help. Any immediate help will be appreciated. Very Disappointed with ICICI Customer Service.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 03, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0332k) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Apr 13, 2022
                                    Updated by Arpit Gawande
                                    Thanks for responding, but the email id that you have provided i.e. [protected]@icicibank.com is not a valid email id? What does mean [protected] in the email id field?

                                    Thanks
                                    Arpit
                                    Apr 13, 2022
                                    Updated by Arpit Gawande
                                    Adding image of invalid email

                                    Is your issue resolved ? I'm also facing the same issue.
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                                      V
                                      vemuri ravi shankar
                                      Apr 2, 2022
                                      Resolved
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                                      Resolved

                                      I transferred 1.5 lacs to another account on 1.4.22 but the amount is not credited and a message received that it is timed out and beneficiary bank will update in 3 working days. what is IMPS? if amount not credited then it should be reversed immediately. there is an emergency
                                      May 5, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 03, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0332t) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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