Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Feb 2, 2026

Complaints 23771

Resolved

14308

Unresolved

9463

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank

ICICI Bank reviews & complaints page 140

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Am an icici customer, Today 11/03/2022 ecsrtnchgs charged 590 rupees. I don't know what the charges ecsrtnchgs. They the bank hit the charges without my knowledge and without any compensation email SMS and even phone call. Please explain what the charge it is. This type direction is not good, please return my charged amount. My email ID is [protected]@gmail.com

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Mar 12, 2022

Updated by Praveen dvd Still didn't received any update from icici bank

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: pune

This month march[protected]/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. dp chgs till JAN-22 is shown in the statement. So please make sure to credit the amount which has been debited so far. Account number[protected] .

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Apr 03, 2022

Updated by saurabh2kk Hi Team,

No response for your side regarding the below deduction of amount . please reverse the amount in my account .

24/02/2022 DMC/IN[protected] DP CHGS TILL JAN-22 Dr. 4, 130.00

thanks
Saurabh

Apr 15, 2022

Updated by saurabh2kk Hi Team,

No response for your side regarding the below deduction of amount . please reverse the amount in my account .

24/02/2022 DMC/IN[protected] DP CHGS TILL JAN-22 Dr. 4, 130.00

thanks
Saurabh

May 19, 2022

Updated by saurabh2kk Hi Team,

No response for your side regarding the below deduction of amount . please reverse the amount in my account .

24/02/2022 DMC/IN[protected] DP CHGS TILL JAN-22 Dr. 4, 130.00

thanks
Saurabh

View replies

S

saurabh2kk

May 19, 2022

Hi Team,

No response for your side regarding the below deduction of amount . please reverse the amount in my account .

24/02/2022 DMC/IN[protected] DP CHGS TILL JAN-22 Dr. 4, 130.00

thanks
Saurabh

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

My car number is being used by another fasttag user. ICICI has issued a fasttag to another user who has registered it with my car number. There is no RC submitted for that fasttag. My car fasttag was registered using chassis number. When I tried to update my car registration number, it says it is already registered to another user. Called customer care and it says that there is a fasttag already issued on my car number, but it is being used...

Helpful

Found this helpful?

Write a comment

Address: Buxar

Hello Sir

Without any messages and notifications, how can you auto debit my money..? What is this happening from your side? What charges is this ECSRTNCHG01?
Almost 3 thousand I had spent this without any getting notifications Please resolve fast ICICI Bank is helpful I know

Apr 14, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01olz) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Pune

Last two months I am trying to unblock my credit card. I called the customer care center 5 times. The first one said download banks app, which I downloaded and it did not work as I do not have a bank account. The second one said, you go to the internet bank and do something. I am 60+ I tried many times but it did not work. The third one said that keep on trying the app, I did it again but did not work. The fourth one said you use WhatsApp number say Hi... then continue as per the instruction. Expect Unblock rest all are working, I also complained through an email Id to unblock my credit card. Please help me if possible, otherwise, I have to dump the card.

Apr 12, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01omq) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Beltola , Guwahati

Am an ICICI BANK customer. Friday[protected] ECSRTNCHGS charged 590 rupees. Tuesday[protected] ECSRTNCHGS charged 72.64 rupees. & Wednesday[protected] ECSRTNCHGS charged 517.34 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not ethical please return my charged amount. My email id is [protected]@gmail.com
This should be taken seriously.

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Two days ago my account showed deduction of rupees 1899 for wpp sr[protected]renewal. But i have never enrolled for such a plan. As a student who stays away from home, this is big amount. So please help me get back my money as soon as possible. Amount deductions without our consent is not reasonable. Please cancel the policy as i don’t need it and i never used it. Please try to clear this request asap.

ICICI Bank customer support has been notified about the posted complaint.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 10, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01nap) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Amount 826/- has been deducted from the account with remarks DMC/IN[protected] DP CHGS TILL JAN-22, the amount has been deducted without prior notice or intimation through email or SMS for this deduction. Also, no intimation of any type has been received post deduction of the amount. Reporting this transaction as fraud. Kindly resolve the issue.

ICICI Bank customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ajay studio,jay Yogeshwar krupa complex,shop no 1,2,3 first floor 60 feet road Alkapuri chowak

I have your icici bajaj scooter bond issue date[protected]
bond number 0040-846 certificate number 40847 name ajay jagdishbhai maheta distibuter number[protected] what i do no answer on your my distric bank your branch at surendranagar gujarat plz guide me thanks
[protected]/[protected]

Apr 13, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: bund garden

Website: www.icicibank.com

My ICICI Home Loan Appliaction for PMAY SR[protected] was ineligible due to in Loan application own house was tick marked by mistake not by me as you can see attached file of application .but status is showing that applicant is having pucca house .
i can prove the house which was ticked mark belongs to my father not me .so pls suggest how can i get it approved
i visited the branch they said they cant help in this

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Mar 11, 2022

Updated by sudesh1976 No Official in touch with me

Mar 12, 2022

Updated by sudesh1976 As i have complaint to branch where i have applied for loan the mail i have sent to is
1)vaibhav.[protected]@icicibank.com
2) kalpana.[protected]@icicibank.com
3) ankita.[protected]@icicibank.com

Mar 21, 2022

Updated by sudesh1976 If you dont want to reply pls tell so that i can take further action

View replies

S

sudesh1976

from pune, Maharashtra

Apr 20, 2022

No Body From ICICI bank is responding to this complaint .

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I recently received a ICICI Gift card from my friend. I tried to use it at a merchant and the card declined. I tried calling the Customer Care for assistance but it was no help. Any immediate help will be appreciated. Very Disappointed with ICICI Customer Service.

Apr 15, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01mpo) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I don't know why the amount has been debited and how it has been debited without my permission even I didn't got the OTP.. Even I don't have any Amazon Subscription Please let me know if anyone knows about this and how to get refund on this transaction..

Apr 14, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi Team,

My name is Isheeta. I'm a TCS employee and when I joined the company 7 years back I was given ICICI food card which is going to expire on 4/22

I would need a new card but I am also unable to reach helpdesk, the voice assistance never connects me to an executive and calls the prepaid card number invalid. Tried mailing the [protected]@icicibank.com and customer.[protected]@icicibank.com . Still no response .can you assist me.

Every month during salary credit 2000 rs is automatically being deducted for food card and currently it has balance amount also.

Apr 15, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01nai) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Am an icici bank customer. Today 9-3-2022 charged ecsrtnchg of rupees 590 and 554 . I don't know what the charges means (ecsrtnchg). The bank debited charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge is and also this kind practice is not good enough when it comes to a financial institution. Here I need my refund of reduced amount from my account.

Apr 14, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01ome) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

4 other people found this review helpful

4 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: RAVISHANKAR APURVA NILAYA NEAR WATER TANK KOTE CHIKMAGALUR 577101

DEAR SRI
ONE[protected] Rs.517.70 AND Rs.4517.70 DEBITED IN MY PHONEPAY WHEN I CREDITED TO MY NPS ACCOUNT. PLEASE TRACK THE SAME PLEASE. MY EMAIL [protected]@gmail.com please check it and solve the same and oblige.

Apr 15, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

On 05/03/22, 9 unauthorised transactions has been made and total 4850 rupees has been deducted from my account. When I called the customer care they told me that they can only do partial refund, upon asking why i am losing money without any information from that time i am unable to connect and call customer care, even from fiances number also they blocked after we tried to ask questions about the same. So please accept my complaint and assist me to get my money back and put some regulations on this type of scam.

Apr 14, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01kr2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jehanabad;bihar

Am an icici bank customer. Today 09/03/2022 ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not ethical please return my charged amount.

Apr 14, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

My car number is being used by another fasttag user. ICICI has issued a fasttag to another user who has registered it with my car number. There is no RC submitted for that fasttag. My car fasttag was registered using chassis number. When I tried to update my car registration number, it says it is already registered to another user. Called customer care and it says that there is a fasttag already issued on my car number, but it is being used by another person for the last 1 year. It is irresponsible on the part of ICICI Bank to issue a fasttag without a RC document verification.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01ky6) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Mar 10, 2022

Updated by Vinay Vasudeva Please get this sorted. I want to update my car registration number on my fasttag.

Mar 10, 2022

Updated by Vinay Vasudeva I cannot see the email Id on your response

Mar 11, 2022

Updated by Vinay Vasudeva There is no reponse on this issue yet

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad

Hi Team,

I am paying mutual fund from this account and sometimes auto debit process failed due to ECSRTNCHG.

May I know what is ECSRTNCHG and It is happen 8 time, for your reference I have attached the screenshot .

Could you please let me know what is the reason for deduction,

Please let me know, how can I get this amount.

Thanks,
Shireesha

ICICI Bank customer support has been notified about the posted complaint.

View replies

ICICI Bank Customer Care

from Mumbai, Maharashtra

Mar 9, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01jux) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

There was a deduction from my ICICI account associated with my ICICI Direct with transaction remarks saying 'EBA/NSE N 2022045/[protected]' and the amount is 37.76 which is not that high but I should be informed and I was never informed if that is a hue brokerage cost that I am paying.

I seek an immediate response for such a big deduction of payment from my account and a refund post a correction as I wasn't aware of such...

Helpful

Found this helpful?

Write a comment