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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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14308
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ICICI Bank reviews & complaints page 141

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R
Ratik Shailesh
Mar 10, 2022
Resolved
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Address: Ajay studio,jay Yogeshwar krupa complex,shop no 1,2,3 first floor 60 feet road Alkapuri chowak

I have your icici bajaj scooter bond issue date[protected]
bond number 0040-846 certificate number 40847 name ajay jagdishbhai maheta distibuter number[protected] what i do no answer on your my distric bank your branch at surendranagar gujarat plz guide me thanks
[protected]/[protected]
Apr 13, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    S
    sudesh1976
    from pune, Maharashtra
    Mar 10, 2022
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    Address: bund garden
    Website: www.icicibank.com

    My ICICI Home Loan Appliaction for PMAY SR[protected] was ineligible due to in Loan application own house was tick marked by mistake not by me as you can see attached file of application .but status is showing that applicant is having pucca house .
    i can prove the house which was ticked mark belongs to my father not me .so pls suggest how can i get it approved
    i visited the branch they said they cant help in this
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 10, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Mar 11, 2022
    Updated by sudesh1976
    No Official in touch with me
    Mar 12, 2022
    Updated by sudesh1976
    As i have complaint to branch where i have applied for loan the mail i have sent to is
    1)vaibhav.[protected]@icicibank.com
    2) kalpana.[protected]@icicibank.com
    3) ankita.[protected]@icicibank.com
    Mar 21, 2022
    Updated by sudesh1976
    If you dont want to reply pls tell so that i can take further action
    No Body From ICICI bank is responding to this complaint .
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      R
      Rpg1995
      Mar 10, 2022
      Resolved
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      Resolved

      I recently received a ICICI Gift card from my friend. I tried to use it at a merchant and the card declined. I tried calling the Customer Care for assistance but it was no help. Any immediate help will be appreciated. Very Disappointed with ICICI Customer Service.
      Apr 15, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 10, 2022
      ICICI Bank Customer Care's response
      Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01mpo) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        J
        Jafferh
        from Chennai, Tamil Nadu
        Mar 10, 2022
        Resolved
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        Resolved

        I don't know why the amount has been debited and how it has been debited without my permission even I didn't got the OTP.. Even I don't have any Amazon Subscription Please let me know if anyone knows about this and how to get refund on this transaction..
        Apr 14, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 10, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          I
          Isheeta0404
          Mar 10, 2022
          Resolved
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          Resolved

          Hi Team,

          My name is Isheeta. I'm a TCS employee and when I joined the company 7 years back I was given ICICI food card which is going to expire on 4/22

          I would need a new card but I am also unable to reach helpdesk, the voice assistance never connects me to an executive and calls the prepaid card number invalid. Tried mailing the [protected]@icicibank.com and customer.[protected]@icicibank.com . Still no response .can you assist me.

          Every month during salary credit 2000 rs is automatically being deducted for food card and currently it has balance amount also.
          Apr 15, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 10, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01nai) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            A
            Ambily Reghunath
            from Bengaluru, Karnataka
            Mar 9, 2022
            Resolved
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            Resolved

            Am an icici bank customer. Today 9-3-2022 charged ecsrtnchg of rupees 590 and 554 . I don't know what the charges means (ecsrtnchg). The bank debited charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge is and also this kind practice is not good enough when it comes to a financial institution. Here I need my refund of reduced amount from my account.
            Apr 14, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 11, 2022
            ICICI Bank Customer Care's response
            Dear Customer,
            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01ome) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Ramanath Gupta
              Mar 9, 2022
              Resolved
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              Resolved

              Address: RAVISHANKAR APURVA NILAYA NEAR WATER TANK KOTE CHIKMAGALUR 577101

              DEAR SRI
              ONE[protected] Rs.517.70 AND Rs.4517.70 DEBITED IN MY PHONEPAY WHEN I CREDITED TO MY NPS ACCOUNT. PLEASE TRACK THE SAME PLEASE. MY EMAIL [protected]@gmail.com please check it and solve the same and oblige.
              Apr 15, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 11, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                A
                Akilaa K S
                Mar 9, 2022
                Resolved
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                Resolved

                On 05/03/22, 9 unauthorised transactions has been made and total 4850 rupees has been deducted from my account. When I called the customer care they told me that they can only do partial refund, upon asking why i am losing money without any information from that time i am unable to connect and call customer care, even from fiances number also they blocked after we tried to ask questions about the same. So please accept my complaint and assist me to get my money back and put some regulations on this type of scam.
                Apr 14, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 09, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01kr2) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Sanjeet Arya
                  Mar 9, 2022
                  Resolved
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                  Address: Jehanabad;bihar

                  Am an icici bank customer. Today 09/03/2022 ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not ethical please return my charged amount.
                  Apr 14, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 09, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    V
                    Vinay Vasudeva
                    from Bengaluru, Karnataka
                    Mar 9, 2022
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                    My car number is being used by another fasttag user. ICICI has issued a fasttag to another user who has registered it with my car number. There is no RC submitted for that fasttag. My car fasttag was registered using chassis number. When I tried to update my car registration number, it says it is already registered to another user. Called customer care and it says that there is a fasttag already issued on my car number, but it is being used by another person for the last 1 year. It is irresponsible on the part of ICICI Bank to issue a fasttag without a RC document verification.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 09, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01ky6) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Mar 10, 2022
                    Updated by Vinay Vasudeva
                    Please get this sorted. I want to update my car registration number on my fasttag.
                    Mar 10, 2022
                    Updated by Vinay Vasudeva
                    I cannot see the email Id on your response
                    Mar 11, 2022
                    Updated by Vinay Vasudeva
                    There is no reponse on this issue yet
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                      S
                      Shireeshateppa
                      from Hyderabad, Telangana
                      Mar 9, 2022
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                      Address: Hyderabad

                      Hi Team,

                      I am paying mutual fund from this account and sometimes auto debit process failed due to ECSRTNCHG.

                      May I know what is ECSRTNCHG and It is happen 8 time, for your reference I have attached the screenshot .

                      Could you please let me know what is the reason for deduction,

                      Please let me know, how can I get this amount.

                      Thanks,
                      Shireesha
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01jux) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        L
                        Lakshita Yadav
                        Mar 9, 2022
                        Resolved
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                        Resolved

                        EBA NSE deduction charges

                        There was a deduction from my ICICI account associated with my ICICI Direct with transaction remarks saying 'EBA/NSE N 2022045/[protected]' and the amount is 37.76 which is not that high but I should be informed and I was never informed if that is a hue brokerage cost that I am paying.

                        I seek an immediate response for such a big deduction of payment from my account and a refund post a correction as I wasn't aware of such...
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                        S
                        Shivy10
                        Mar 8, 2022
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                        Address: Mumbai

                        Hello,
                        I worked with ICICI Bank as Deputy Manager 1 from oct 2020- Jul 2021. I didn't wanted to leave ICICI Bank but my situation wasn't favorable for me to join bank as my mother and my father was covid+. And my mother was admitted in hospital for approximately for 3 months and later she passed away. It necessitated for me to look after my family at that time.
                        I have given multiple intimation regarding the same to my seniors for leaves and my ER manager over phone and mails, but I still got absconding letter and my name got removed from system. My ER manager never contacted me or supported me in this regard.
                        An employee is not considered absconded, if they have given proper intimation or reason, which I did to my colleague, branch manager and HR via call and mail.
                        kindly release my relieving letter as soon as possible.
                        Regards,
                        Shivani
                        Employee Id:
                        464587
                        ICICI Bank customer support has been notified about the posted complaint.
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                          S
                          Swarnava Biswas
                          Mar 8, 2022
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                          Dear ICICI, I was told that there is no monthly charges for my demat account but I could see that RS 826 & ₹ 354 has been deducted on my account[protected] as DP CHGS TILL JAN-22 transaction on 24th and 25 th February Respectively.

                          I have not applied for any type of services. I need my money back.

                          Thanks,
                          Swarnava Biswas
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01hk4) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            H
                            herry.delhi
                            from Noida, Uttar Pradesh
                            Mar 8, 2022
                            Resolved
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                            Resolved

                            Address: Corp Off:ICICI Bank Towers, Bandra Kurla Complex, Mumbai - 400051. India
                            Website: Website: www.icicibank.com

                            DEAR SIR I AM REGULARLY DEPOSITING AMOUNT ON EVERY MONTH BY NETBANKING BUT SINCE LAST TWO MONTH EMI EXCEED BY 1888

                            PERSONAL LOAN ACOUNT NUMBER :- LPDEL[protected]
                            EMI AMOUNT :- 6613 PER MONTH
                            ICICI BANK

                            Regd Off: ICICI Bank Tower, Near Chakli Circle, Old Padra Road, Vadodara, Gujarat. Pin 390007.CIN: L65190GJ1994PLC021012.
                            Corp Off:ICICI Bank Towers, Bandra Kurla Complex, Mumbai - 400051. India.
                            Apr 8, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 08, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              F
                              fazil md
                              Mar 8, 2022
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                              I have paid my electricity bill through ICICI GATEWAY UPI PAYMENT on 28th February 2022. My money has been debited from my HDFC account but not received by the receiver. Kindly check and rectify the issue as soon as possible. Already more 5 working days over still my money not refunded to my account.

                              UTR :[protected]
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,
                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01h0a) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                N
                                Neha31Gupta
                                from Delhi, Delhi
                                Mar 8, 2022
                                Resolved
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                                Resolved

                                This is regarding late payment charges of Rs 790.81 levied to me on my credit card no - xxxxxxxxxxxx3003 in the March 2022 statement.

                                I had called customer care regarding this and explained to him that I didn't receive a reminder on the due date due to which I forgot to pay on time (Payment was only 5 days late) but they talked with me very rudely and told me that I should have informed the bank beforehand about the reminders not coming. All my past payments have always been done before the due date. Also, I'm holding a salary account in ICICI bank for a very long. Despite all this, I was not provided with any relaxation regarding this.

                                I have credit cards from 2 other banks, where I get regular reminders from the bank side and where the customer relationship is valued. This is very disappointing and discouraging to see that I have been a customer of ICICI bank for such a long time and I have received this kind of response even though it was not my fault that I didn't receive the reminder on the due date.

                                So, request you to pls look into it and reverse the late payment charges.

                                Looking forward to your positive response.

                                -Neha
                                Apr 9, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 08, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,
                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01gzr) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  C
                                  cakiranpatel
                                  Mar 8, 2022
                                  Resolved
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                                  Resolved

                                  Hi there,

                                  I'm living outside country and I just completed my loan by prepayment. My father is living in India and he is also co-owner of the property. ICICI bank is not returning original documents as I am not there and not accepting general authority letter, they need NRI Authority letter and that's time consuming and expensive where I am living.

                                  Why you guys not accepting general Authority letter and also one owner is there then why you gays tourchering us. Please Give me solution?

                                  Thanks!
                                  Apr 8, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 08, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,
                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01gzf) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    K
                                    KunalRenge7799
                                    Mar 8, 2022
                                    Resolved
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                                    Resolved

                                    Address: 159 Sukhdham, Balraj Marg, Near Axis Bank, Dhantoli, Nagpur - 440012
                                    Website: [email protected]

                                    Icici bank deducted Rs. 8500 from my bank without any information.

                                    This is robbery of my hard earned money.

                                    If a person have limited amount in his bank and was thinking that he have money.
                                    He goes out buy something... Then he check his account and found no money.

                                    Who is responsible for that situation.

                                    I hardly withdraw money from atm... How the charges are this much.

                                    My contact details are as follows :
                                    Email: [protected]@gmail.com
                                    Contact : [protected]
                                    Apr 8, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 08, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      S
                                      sreeni rau
                                      Mar 7, 2022
                                      Resolved
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                                      Resolved

                                      Everytime I call them, they say its from a different product and when I finally reach after waiting for 30-60 minutes, those guys somehow want me to put the phone and never really try to solve the issue. A simple request to send ClientmasterList is taking me 4-5 hours of calls with them without a resolution.

                                      Please look else where for banking services.
                                      Apr 9, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 07, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a01ems) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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