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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
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ICICI Bank reviews & complaints page 138

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M
m prasath
Mar 24, 2022
Resolved
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Address: Bangalore aecs layout singsandra branch

Went to this branch for requesting reissue lof damaged debit card.The stupid lady nitya being deputy manager gave a wrong form o upgrade debit card and cheated .After 1 week I was deducted 950 rupees for! hat card .shamless beggar lady has done open daylight cheating .can't beleive such ### are being hired in icici bank.
Apr 28, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 25, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02j0c) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Regards,
ICICI Bank Customer Service Team
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    R
    Rahil Mehta 108
    Mar 23, 2022
    Resolved
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    Resolved

    I registered the Fastag on[protected] and was being informed that i will receive the Fastag in 7 Days
    Today its already 13 Days and i havent received the Fastag yet.
    I tried calling helpline but always say wait for 3 More days.
    I want to leave outstation urjently on[protected]
    What should i do now ?
    Apr 27, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 25, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02j0j) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      V
      V. bharihoke
      Mar 23, 2022
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      Address: ICICI bank branch sector 78 Noida UP

      I received an SMS on my phone from AIrtel that my KYC has expired and need renewal. Call no [protected]. On calling on that number a man picked up the phone and said do deposit Rs. 10 which I did from my debit card. Then he asked me to download an app from google store The name I cannot recollect. Then he went on giving instructions which I followed. I felt something is wrong so I asked the fellow what was he doing he said there is an error all the money will be refunded.. Till I discovered the all the money was withdrawn from account to 2 accounts in kotak bank Ac, number [protected] and two transaction to Std Charterd Bank account number[protected].I immediatly informed ICICI bank who gave me a number[protected] and put the amount of rs, 325522 in a lein account in my saving account all this happened[protected] on24.2.22. Now that has been debited from my account by bank stating that I had given the OTP for the transaction. When I was never even asked any OTP.. Please help me recover the money as I had informed the bank immediately and also filled a complaint with the police and my ICICI bank branch in sectot78 Noida. On 19 March the ICICI bank has debited the whole amount from my account. I am a senior citizen living on my pension. It is very difficult to survive when money is being withdrawn from account.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,
      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02dwf) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        T
        Taruram
        from Mumbai, Maharashtra
        Mar 23, 2022
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        Address: Bhiwandi

        I have zero salary accout in icici bankz i m using this accout from 2015, till now they hvnt charged me like this but yesterday[protected] charged me 590 indian rupees, in the name of NACH_AD_RETN_INGENOT. Literally i dont know what about this and what will ge for this. Please help me for this and the other users also
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,
        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02dx1) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Taruram's [Complaint's author] reply, Apr 14, 2022
        Please clear that issues in the front National consumer site, i dint have that much time to roam behind you. You are charging for particular transaction on that particular same time, but why you charged that 700rps. Is that you given anything to me to charge?
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          N
          Naresh Dahiphale
          Mar 23, 2022
          Resolved
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          Resolved

          Address: Mira road Ghodbunder gav, Ghodbunder gav Datt Mandir

          Money debited in my account but not added wallet money in credit [protected]@icici my money refunded in my account
          Apr 27, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 23, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            V
            Vineel Nirogi
            from Kovvur, Andhra Pradesh
            Mar 23, 2022
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            Surcharge Dt: 19/03/22 MCC 5541 : Rs. 26.55 debited from my debit card.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02dt4) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Siddhant0111
              Mar 22, 2022
              Resolved
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              Resolved

              Address: D 316, Old Minal Residency, J K road, Bhopal

              I am not getting my credit card which applied for from amazon(approved on Jan 4). Delivery has been attempted at my office address, but my bank's official communication address aka my home address was not used. Delivery has not been attempted to my real address.
              Please have this delivery done.
              My card number ends with 1005(Exp 01/2029) and my contact number is [protected]
              Apr 23, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 23, 2022
              ICICI Bank Customer Care's response
              Dear Customer,
              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02dsd) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Syeda123
                Mar 22, 2022
                Resolved
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                Resolved

                Since 2 months 590 amount is been deducted called ecsrtnchg charges and I couldn't connect to a customer care nor the bank. I request to solve this issue and refund the amount ASAP
                Apr 28, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Mar 22, 2022
                Updated by Syeda123
                They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is.
                Verified Support
                Mar 25, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02j0r) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  sumit12690
                  Mar 22, 2022
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                  I am using an ICICI bank credit card and account for the last 10 years. recently I have made my icici bank credit card payments before the due date and still, the bank tried for auto-debit and due to insufficient balance, they charge me a fee of 625 rupees. Tried to call icici bank call center but they told me that they are not going to refund these charges. very bad support received from icici bank customer care.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 25, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02j14) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Apr 04, 2022
                  Updated by sumit12690
                  I am not able to see the email id. email id is like this
                  [protected]@icicibank.com
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                    D
                    DharamVikram
                    Mar 22, 2022
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                    My father had purchased Ashirwad Deep discount bond (Option1) in 1996.
                    He passed away in 2017 and the bond have matured in 2021.
                    I'm trying to search details on how to encash the bond but on icici bank website proper steps are not provided. kindly provide details on what documents will be required by my mother to redeem this bond.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a029i1) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      N
                      Niraj parekh
                      from Mumbai, Maharashtra
                      Mar 21, 2022
                      Resolved
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                      Resolved

                      Address: Thane

                      Dear Payroll team,

                      I had worked with ICICI BANK (Niraj parekh) from March 2021 to March 2022 my employee ID was 474730. On 21st March I received the payment of 18500 as a final FNF settlement, I want to know the breakup of the same why so less amount got credited in my account. Please provide breakup of FNF because from 18th Jan to 8th March along with one comp off of 26th Jan, amount should be get credited in FNF. As per calculation 25000 amount should be get credited in my account as a FNF settlement. Also as checked pf amount is also reflecting less and all the my contributions is reflecting in PF what about employers contributions.
                      If it gets suppose to credited in EPS account. Where do I able to see that and kindly release my EPS amount in my account.
                      Please provide complete resolution.
                      Please check and let me know the same on priority basis before I escalate to Social media.

                      Thank you.
                      Apr 27, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 22, 2022
                      ICICI Bank Customer Care's response
                      Dear Niraj parekh,

                      We request you to send an email to settlement.[protected]@icicibank.com, quoting your 6 digit employee number for your queries pertaining to the FNF settlement.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Mounikachv
                        Mar 21, 2022
                        Resolved
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                        Resolved

                        I did a transaction on MARCH 1st 2022 worth of 2399 RS with Myntra.
                        Amount got debited but order was not placed.contacted myntra for the same and they confirmed they have not received the amount and they mentioned in the same under my complain which was raised with MYNTRA.
                        So i contacted ICICI Bank multiple times for the same they asked me to draft email to icici customer with the details which i got from myntra i did the same.but i have not received any response again i contact ICICI customer case now they confirmed the amount is with gateway PAYUINDIA.in order to initiate the refudn they need email form myntra when they already know that myntra dont have any amount beacuse i confirmed the same in the email with screen shot which i recieved from myntra. but they need only email from myntra not screen shot.
                        now even after knowing my amount is with PAYUINDIA gate way ICICI still dont want to refund.now they want me to get the confirmation from myntra in the email format .
                        confimration from MYNTRA----forwarding the same to ICICI BANK--and ICICI will contact gate way.

                        so as a token of punishment to the customer i need to go back of them .i wanted this to check and get my amount back.
                        May 1, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 23, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a02dt7) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team"
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                          G
                          Gopesh Vashisth
                          Mar 20, 2022
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                          SIR,
                          I HAVE ICICI MONEY MULTIPLIER BONDS 1998 OF Rs.4000/- & PAYABLE IN 2022 @ Rs.100000/-.
                          Kindly advise me how can I redeem bond.
                          My mobile number [protected]
                          Gopeshwar vashisth
                          [protected]@gmail.com
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a025s5) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            Pratik9326163189
                            from Mumbai, Maharashtra
                            Mar 20, 2022
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                            Address: Bhandup

                            My name is nirmala dinkar shinde.I have account in icic bank in mumbai bhandup branch. Bank is debited my account MAB Charges in month by month. I am very poor. This charges i am not afford it.bank is without any reason debit amount in my account . Please this issue is resolved it.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,
                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a025ry) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              K
                              Ketanji@2
                              Mar 20, 2022
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                              Address: 1051,farkhpur,Jagadhri workshop

                              I joined Icici bank Ltd. on 4 April 2021 and was last working day was 2 Feb.2022, and it has been one and a half month now since I left the organisation, but I have not received relieving letter from the organisation.
                              Kindly provide me with the same so I can join some other organisation.
                              My employee id-482138
                              Waiting for the reply
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Ketan,

                              We request you to send an email to settlement.[protected]@icicibank.com, quoting your 6 digit employee number for your queries pertaining to the relieving letter.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Princerai7700
                                from Bareilly, Uttar Pradesh
                                Mar 19, 2022
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                                I have opened an account via online site, transferred fund as well into the new account, completed video KYC and got the message for the completion of Video KYC as well but till now i didn't receive Virtual debit card details or any details related to my account except account number.
                                When i am trying to track my application on icici website its showing " Results not found'.
                                Account Number:[protected]
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  Princerai7700
                                  from Bareilly, Uttar Pradesh
                                  Mar 19, 2022
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                                  I have opened an account via ICICI online site, transferred fund as well into the new account, completed video KYC and got the message for the completion of Video KYC as well but till now i didn't receive Virtual debit card details or any details related to my account except account number.
                                  When i am trying to track my application on icici website its showing " Results not found'.
                                  Account Number:[protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a024j4) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  The email is showing as [protected]@icicibank.com.
                                  Can you share the email id on which i have to share the issue.
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                                    Deepika.kashyap
                                    from Pune, Maharashtra
                                    Mar 19, 2022
                                    Resolved
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                                    Resolved

                                    Address: Pune

                                    My name is Deepika Kashyap I got message amount deducted from my saving account.{Dear Customer, transaction of INR 4500.00 done on ICICI Bank Account XX336 on 16-Mar-22. Info: VIN*APPLE COM. But I have not done any transaction. Without my otp how this happened. Please cross check and revert my money back asap.
                                    Thank you
                                    Apr 19, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 19, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a024yr) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Dindayalsingh
                                      from Bengaluru, Karnataka
                                      Mar 18, 2022
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                                      Address: Akshaynagar ,Bangalore

                                      A Deep discount bond Viz. Ashirwad deep discount bond of ICICI was purchased in the year 1996 (dated 15th July 96)for Rs. 5200 with maturity value of RS. 2 lakhs to be redeemed in 2021. The details are given here under:

                                      Name of Bond Holder: DEVANAND SINGH
                                      Bond Holder No: 1406-212
                                      Certificate NO.-395952

                                      To my surprise, when I contacted ICICI recently, I was told that the scheme had been no more valid and they cannot support much on that .

                                      This is really not fair..it seems customers are cheated..request to help out, please.

                                      My contact-[protected]

                                      Regards
                                      Dindayal
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 19, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Mar 21, 2022
                                      Updated by Dindayalsingh
                                      It will be a great help if you can connect me ASAP. you can reach out to me over email & mobile as mentioned above.
                                      Mar 23, 2022
                                      Updated by Dindayalsingh
                                      No response was received from the ICICI customer case.
                                      Mar 28, 2022
                                      Updated by Dindayalsingh
                                      No response was received from the ICICI customer case. all fake promises again.
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                                        Dr. Navin Kumar Upadhyay
                                        Mar 18, 2022
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                                        ICIC Bank had auto deduced 1899.00 for my account on 15th March 2022, as (PPL/WPP_SR[protected]_Renewal of Policy), I never accepted any policy like this (PPL/WPP_SR[protected]_Renewal of Policy) and I don't really have any idea about the policy itself. This is really bad, your hard-earned money is been robbed by your trusted Bank. Please don't play with people's money. I kindly request to refund the deducted amount 1899.00 to my account. Please.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a024j5) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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