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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Aug 25, 2026

Complaints 23793

Resolved

14309

Unresolved

9484

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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LAN - LTCHN[protected]
Location - Chhindwara
Name - Rohit Shrivastava
Address - Behind Gandhi Ganj, Shanichra Bazar, Ward No. 17, Chhindwara (MP) 480001

I took loan amount of Rs. 40000 for tenor of 18 months from ICICI Bank, Chhindwara (M.P). I closed my loan account on May 2020. But till date I didn't my get NOC. Moreover I didn't receive any call or any notice letter from ICICI bank.
I expect the needful as soon as possible.

Rohit Shrivastava
Chhindwara.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09qft) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jul 27, 2022

Updated by shrirohit91 Dear Sir,

As the reply/comments of ICICI Bank, the Email address provided by ICICI Bank Customer Service Team
is hidden or protected. Also in comments, after the word "UID", the bracket word is not clear.

Kindly provide details correctly. The ICICI Bank Customer Service Team is requested to contact me on [[protected]@gmail.com]

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Today it has been found that from my ICICI bank account amount of 1899 rs has been deducted without my knowledge it has mentioned as PPL/WPP _SR[protected]_renewal of Policy.

Need your assist to solve this issues

Aug 19, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Today it has been found that from my ICICI bank account amount of 1899 rs has been deducted without my knowledge, it has mentioned as PPL/WPP _SR[protected]_renewal of Policy.

Need your assist to solve this issues

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Address: 72, Purashree, P.O. - Chandannagar, Dist - Hooghly - Pin 712136

Dear ICICI & 3i Infotech

This is to bring to your urgent attention that my ICICI Money Multiplier Bond – 122000 –MMB has already attained maturity the additional details are as under for ease of reference. However inspite of more than three reminders, sending the hard copy to your courier address and several follow up emails, my amount has not been credited to the bank account. The prolonged delay when the bond has matured more than a month ago is complete not understood and frustrating. Immediately resolve the long pending issue at the earliest and pay back the amount. The further details are as under for ease of reference.

Additional Details
Bondholder Number.[protected]
Name of Bondholders – Moumita Samanta & Debasish Samanta
Certificate No. 1505
Distinctive No.[protected]

The hardcopy of the documents mentioned as under has already been sent to office of 3i-Infotech.

" 3rd to 6th Floor, Tower No 5, International Infotech Park, Vashi, Navi Mumbai - 400703 (Vashi Station Complex)"

Request you to look into the matter and credit the amount at the earliest.

- This request letter duly signed by Bond holders.
- The xerox copy of my original bond certificate.
- Xerox Copy of PAN card of Bondholder
- Xerox copy of Aadhar card of Bondholder
- Cancelled cheque of the bank account of bondholder.

Yours faithfully,
Moumita Samanta
Debasish Samanta
(Bond Holders)

ICICI Bank customer support has been notified about the posted complaint.

Jul 16, 2022

Updated by Debasish_Samanta The following are the image of the bond certificate, pan, aadhar card, cheque along with the proof of teh speedpost acknowledgement as proof of documents send and to enable easy tracking of the problem and immediate resolution of the grievance and payment of amount to the bank account

Verified Support

Jul 17, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a092np) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Jul 19, 2022

Updated by Debasish_Samanta I am unable to see the email it is simple showing [protected]@icicibank.com. Kindly mention the full email id or drop this complaint to the concerned team at the earliest

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On 14 July I was recharge my fastag through upi google pay the money debited from my bank account but didn't get any money in fastag account after that I have called fastag customer care they were saying you will get money back in 24 hours but now it's 62 hours please resolve my problem as soon as possible

Aug 18, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a09252) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: sitamarhi

Dear sir,
i am 73 years old retired person, I had bought shares of bank of Baroda in 2005 via demat and trading account of icici bank, but without informing me my account as well as trading and demat was closed, I am not technical savvy so it's your responsibility to deliver the knowledge in the same way when the staffs of icici bank use to inform and promise at the time of opening the account, in these 17 years i lost 14000 rs of dividend, i am really disappointed by the way of service and fake promises, again my account was opened with the promise of linking the account and transfer of shares will be done but now they are not receiving my calls, my sons are residing in Delhi and pune, so i couldn't go again and again to the bank, kindly activate my demat and trading account and link it to my new account, please find my details provided below:

My Pan number:AINPS2106A
ADHAR:[protected]
MY NEW ACCOUNT IN ICICI:[protected]
DEMAT ACCOUNT:43379923
TRADING ACCOUNT:[protected]
MY MOBILE NUMBER:[protected]

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 17, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0925d) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Jaipur, Rajasthan

I have been using my Internet bank account for long time and now its saying it is disabled, I called customer care 7-10 time which is a paid number and every time customer care representative said that your voice is not coming and they disconnect call every time 10 minutes..

This is sheer representation of poor services that ICICI Bank does offer. Whenever I call customer care number, it never gets connected. Poor poor service !!!

How do I get the internet banking user id reactivated?

Aug 20, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0925o) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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On 16th July 2022 amount of rs 5582.25 rs got deducted from my ICICI Bank account with transaction description as cms/xxxxxxxx7876/ADTPSLSIPG_xxxxxxxx003. On informing the customer care executive it was told to me that this payment is made towards an SIP. However i have no such SIP registered. Please look into it and let me know.

Regards
Heenal

Aug 26, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a092lo) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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On 13 of july 2022 icici has deducted 236 rs from my account as deposit charge without any prior notice or information regarding the charges. I’ve been using the bank acount from last 2 tears and it was the first time i deposite a sun of 36000 rs. And when i called the customer care they said “ Sir aise hi hota h sabko pta h agar app non working hours mien paisa deposite krte ho toh charges lgte hai” and when i asked why is it that charge this money or whats the reason behind it they didnt clarify me on this too. This bank mafia needs to stop.
Looking forward to solution to it.
Bank account no.[protected]

Aug 26, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: jalandhar

I have an account[protected]with icici bank In the name of ishan. In afternoon i have continuously Recieved a msg from unknown source and after some time amount( 10000, 9500, 5000, 4982, 4723, 4213, 4852) deducted from my account total amount 43270 and 40079 in my father account of sbi bank which is linked with my mobile number. But i have never share any otp, pin, card detail, any information of account and never open any url link .Transaction done without my permission and i have not participated in any transaction .and not share any confidential information of bank. After i have inform the bank and block my all account And fraud reported to the bank and complaint no (SR[protected] Registered in bank. This is an fraud transaction and kindly look into the matter and credit the amount in my account.ASAP

Thanku

[protected]

Aug 23, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Hyderabad

Dear ICICI BANK, I am amareshwar reddy ., How can you deduct money from my account without notifying me? i was just checking transactions of my account and found that Rs 826.00/- deducted as DMC/[protected] DP CHGS TILL MAY-17. and also 137.28 rs deducted as DP CHGS MAR-21, 8rs and 10rs DP CHAGS MAY-22 but i don't have any demat account, Stupid Work by ICICI

No has asked regarding that, with out explaing just deducted money, Fraud cheating activities.
There was no prior notice.I haven't received any deduction, send my money immediately other I will post this fraud news in all social media.

My account number is[protected]
Mobile number [protected]

Aug 18, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jul 16, 2022

Updated by Amareshwarreddy Customer ID[protected]

Verified Support

Jul 17, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hi
I need to get approved to pf account it's been under review for more than one week
I need to make transaction from my pf account
I seeded this on 10/07/2022
Kindly resolve this issue

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 16, 2022

Verified Support

Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08wtb) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Dr. Manoj Kumar Central University of Jharkhand Ranchi-835 222 Jharkhand (9801233616)

Being aggrieved the I named herein has submitted a Complaint (Reference to complaint number 000XBaHB8900AS5B: Level 1 Complaint / Loan DATED ON 25TH June 2022) is still unresolved. Details of the complaint are as under:
1. NAME OF THE I : Dr. Manoj Kumar

2. FULL ADDRESS OF THE I:
C/O Mrityunjay Singh, 4/c Kush Aparment, Luv Kush Apartment, Piska more, near Shivajee Park, Hehal Ranchi, Jharkhand-834005

3. PAN CARD: AQXPK3205G and DOB: 5TH March 1974

4. ADHAR CARD:[protected]

5. PARTICULARS OF CIBIL ACCOUNT

a. ICICI Bank has withdrawn the reported Loan Account, A/c nos. LTDEL[protected] from my CIBIL which was accorded as written off consecutively damaged my credential and henceforth victim has suffered through mental trauma caused by illegitimate harassing calls.
b. ICICI collection team compelled the victim to deposit the due amount of rupees 11054 to another account forcibly.
c. The recent progress in terms of CIBIL updates by ICICI reflects the illegal and malign approach of ICICI. The bank has misused my credentials and attached the loan to my personal account–[protected]; PAN CARD-AQXPK3205G and my name).
6. NATURE OF RELIEF SOUGHT FROM ICICI BANK LTD.

i. The loan account LTDEL[protected] needs to be removed from my saving account[protected]
ii. The deposited sum of Rupee ELEVEN THOUSAND FIFTY FOUR must be returned with a penalty to my personal account (Ac. Number [protected], SBI, PISHKA MORE, Ranchi, IFSC: SBIN0012619)
iii. RUPEE TWENTY LAKHS is being sought to compensate for the mental agony and harassment over the months caused by the maliceful handling AND ILLEGITIMATE REPORTING TO CIBIL of ICICI bank which is restored after repetitive appeals.

Detailed complaint is attached in submission.

Aug 17, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jul 15, 2022

Updated by manojjnu To Date: 15th July 2022
ICICI Bank Ltd.
INDIA

Sub: Complaint against ICICI Bank Ltd. Delhi-110045
regarding an illegitimate reporting of loan ac no.
LTDEL[protected] to CIBIL database
(compensation from ICICI and immediate correction in
CIBIL)
And
Loan Ac. No. LADEL[protected], New Delhi-
110030 -linked to my personal bank account number
[protected]compensation sought from ICICI
And
Unlawful and forcibly collection of Rupees 11, 054
(Rupees Eleven Thousand and Fifty Four) towards
Unknown loan account LTDEL[protected]

Being aggrieved theI named herein has submitted a Complaint (Reference to complaint number 000XBaHB8900AS5B: Level 1Complaint / Loan DATED ON 25TH June 2022) is still unresolved. Details of the complaint are as under:

1. NAME OF THE I : Dr. Manoj Kumar

2. FULL ADDRESS OF THE I:

C/O Mrityunjay Singh, 4/c Kush Aparment, Luv Kush Apartment, Piska more, near Shivajee Park, Hehal Ranchi, Jharkhand-834005

3. PAN CARD: AQXPK3205G and DOB: 5TH March 1974

4. ADHAR CARD:[protected]

5. PARTICULARS OF CIBIL ACCOUNT

a. ICICI Bank has withdrawn the reported Loan Account, A/c nos. LTDEL[protected] from my CIBIL which was accorded as written off consecutively damaged my credential and henceforth victim has suffered through mental trauma caused by illegitimate harassing calls. Then CIBIL report is given below:

b. ICICI collection team compelled the victim to deposit the due amount of rupees 11054 to others account forcibly. Detailed slip is below:

c. The recent progress in term of CIBIL update by ICICI reflects the illegal and malign approach of ICICI. The bank has misused my credentials and attached the loan to my personal account–[protected]; PAN CARD-AQXPK3205G and my name).

6. NATURE OF RELIEF SOUGHT FROM ICICI BANK LTD.

i. The loan account LTDEL[protected] needs to be removed from my saving account[protected]
ii. The deposited sum of Rupee ELEVEN THOUSAND FIFTY FOUR must be returned with penalty to my personal account (Ac. Number [protected], SBI, PISHKA MORE, Ranchi, IFSC: SBIN0012619)
iii. RUPEE TWENTY LAKHS is being sought to compensate the mental
mental agony and harassment over the months caused by the maliceful handling AND ILLEGATIMATE REPORTING TO CIBIL of ICICI bank which is restored after repetitive appeals.

7. LIST OF DOCUMENTS ENCLOSED
1. Statement of loan account LTDEL[protected] (Annexure 1)
2. LTDEL[protected] (Annexure 2)
3. PAN CARD
4. ADHAR CARD

8. DECLARATION

I/ We, the I/s herein declare that:

the information furnished herein above is true and correct; and
I/ We have not concealed or misrepresented any fact stated in aforesaid columns and the documents submitted herewith.

Yours faithfully (Signature)

(I )

Dr. Manoj Kumar
Central University of Jharkhand
Ranchi-835 222
Jharkhand
([protected])

Verified Support

Jul 17, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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I have seen that I have been getting charged INR 100 every month with this reference#IPRUGTP-NCA-SR[protected]SI on my statement. I need this to be stopped as soon as possible and also, I'm suing this account for at least 5+ years and now I need refund for all the transactions until now.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 16, 2022

Verified Support

Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08wtx) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Did not recieve multiwallet card with chip
Had sent the text a year ago

[protected]@gmail.com

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jul 16, 2022

Verified Support

Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a08wup) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am an indian citizen curently in the States for a bit.I tried reloading my forex card 3 days ago with money from my source account, the money was deducted from my account showing as a successful trnsaction on my mini statement but was never reloaded onto my forex card. I have been trying in vain to get help from their international helpline number and going around in circles ever since. I have been told to wait a few more hours for the past 3 days, contact the customer care by email with a screenshot of my transaction which i did or go to my bank branch which i cannot when im not in india, or even given indian helpline numbers that i cannot contact from here. the email support customer.[protected]@icicibank.com got in touch with me after 3 days to give me a timeline of 2 days to either receive the money on my forex card or for it to be reverted back to my account, 3 days from the date of transaction. their replies are clearly automated, it has happened before when ive tried to get in touch when the forex card wouldnt abruptly work because of breakdowns.i understand global outtages, but receiving vague replies after days of the actual incident, with no actual clear instructions is what they do best. The people at their international helpline all give different accounts to what has happened or what has been done, with nobody really seeming to know whats up.Im a student and stranded without the money and rather than worrying about an upcoming exam must scramble now for online support that does not exist. so much for privileged banking

Aug 27, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a098a8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Flat A-701, Woodsville Phase 2, Borhadewadi, Moshi

Dear Team ICICI,

This is to inform you that my online payment was done by ICICI Credit card number [protected], for 30th June.

3.jpeg
2.jpeg

This card details were taken from Booking.com for reserving the room, but no such payment was made to IBIS Zurich.

When we arrived, we had made payment with Euros.

IBIS Zurich Invoice with Euros cash - 11th to 12th July 2022.jpegIBIS Zurich Invoice with Euros cash - 09th to 11th July 2022.jpeg

In fact with attached documents, you can see, this booking is done somewhere in Amsterdam, NLD.

4.jpeg

This date payment is not made by me, whereas other remaining international payments are done by me.

After seeing all the expenses, I have blocked the credit card.

This payment will not be paid by me, so I am not liable to pay this amount.

I am travelling back to India on 17th July 2022.

Regards,
Kishlay Dubey

Aug 20, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2022

ICICI Bank Customer Care's response Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a098af) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have been trying to contact the customer care for more than a week now. The numbers mentioned on the website are either invalid or go unanswered no matter how many times you try. I thereafter sent an email to which I got an automated response stating that the team would get back to me within 2 working days. It has been 7 days now and I have received no revert whatsoever despite several follow ups too.
I have been incorrectly charged DP Charges for my Demat account which have been deducted from my Savings A/C. These charges should not have been charged considering that the account was sold to me on the condition of being a free account for lifetime with no annual or maintenance charges.
My Demat account is [protected].

ICICI Bank customer support has been notified about the posted complaint.

Jul 19, 2022

Updated by [email protected] Still no resolution, call or email from the bank's side despite my trying several times. This must be a case of the most pathetic customer service ever.
Have tried everything- customer care number calls, emails, follow up emails, call back requests.

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Address: Kolkata

Dear sir/mam

I don't apply any CREDit card from your bank icici. But don't know how to generate CREDit card against this number [protected]..
I m not received any card from your bank..
Due to this issue my civil score is down.
I m unable to process any thing due to this ### reason... please check ASAP and revert back..
Please close this CREDit card which is showing in my name Mita saha and number [protected]
Please help to get this issue resolved as soon as possible...
I need no due certificate from your bank...
Cause m not using this card then how my civil is down...

Card no 1003
: 4714 ac no

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Jul 19, 2022

Updated by [email protected] Please update when my problem will resolved...

Jul 19, 2022

Updated by [email protected] Still not resolved my issue..

Icici bank customer care only called me and said that they proceed for card closer with 0 outstanding... After that not received anything from them. 3days passed already...

Card no 1003
: 4714 ac no

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M

[email protected]

Jul 19, 2022

Still not resolved my issue..

Icici bank customer care only called me and said that they proceed for card closer with 0 outstanding... After that not received anything from them. 3days passed already...

Card no 1003
: 4714 ac no

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Hi, ₹590 was deducted from my account without my knowledge (ECSRTNCHGS - didn’t add the numbers incase those are to be confidential. I have no clue what this means and I have no loans in my name. Why has this happened?

ICICI Bank customer support has been notified about the posted complaint.

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