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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Apr 11, 2026

Complaints 23779

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14308

Unresolved

9471

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 153

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Address: Delhi

I am Sajjad Manal, I have been with icici bank since 2016. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till dec-21 is shown in the statement. So please make sure to credit the amount which has been debited so far.

Mar 3, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (955372) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 1/11-B, lane number 5A, Munirka Kunj,, Deenpur Extension, near goyla mod,

I am sumit kumar arya. Amount of 637.41 Rupees has been deducted from my account DP CHGS TILL NOV-21.
I have never activated and used my Demat account till now. There was no prior notice.I haven't received any message to my mobile. I need justice and my money back immediately.
My details are
My Account Number is *0453
Mobile number *494798
IN[protected] DP charges till nov 21 amount of 298.50 (24 jan) +338.91 (31 jan) =637.41 (total) was deducted.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 31, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (955416) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi,
I am an account holder of icici bank for more than 5 years. Due to my personal issues iam not aware of smab charges and iam not using my registered mail id. Now currently after checking my account statement i was debited of amount without any knowledge. I visited the bank as well but no help.

Kindly request you refund / reverse the amount as early as possible to meet my urgent economical needs.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 31, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (955377) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have noticed that every year my ICICI account got debit transaction of Rupees 826 with DP CHGS TILL. Not sure why this was deducted as it was clearly communicated that no charges for having demant account in ICICI. This is like a fraud from ICICI it seems. Can this be looked into and get my money reversed ? Or else need to escalate in all possible ways to get my money back .

Amandeep Singh

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (955389) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Feb 01, 2022

Updated by Aman Singh92 Please share Valid Email Id.

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Within 15 days about 2100 rupees has been deducted from my account in the name of nach_ad_rtn_chrg without any notification. What is wrong with icici bank.
What is this transaction purpose?

Nach_ad_rtn_chrg_ingenot

4 time it has been same with me within 15 days. I want a strong reply from your side dear icici bank.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 31, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (955358) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Icici bank has deducted 826 from my bank account without any prior notice in the form of DMC DP charges .
Even I am not using my demat account and earlier I raised the request to close my demat account I approached to bank for my demat account closure they given me toll free and told me raise a request there after that they will automatically close your demat account I contacted icici direct help line number and they said that your request has been noted and assured me that no further charges will be charged to me from my bank account.

I want justice and I want my money back.

Mar 4, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (955362) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Bond No: 1 Ashirwad Deep discount bond
Maturity Date: 15th July 2021
Maturity Amount: Rs 2 lacs
Certificate No:264067
Bondholder No: 1280451
Purchase date:15th July 1996
Amount Rs 5200 per Bond

When I reached out to bank official I was told that ICICI has unilaterally exercised early redemption in 2001. I was informed that the bank as transferred the amount to Gov and I would only receive Rs. 10402 after 25 year of investment with the bank. Much less that 2Lakhs I was promised.

I am planning on using these funds during my retirement and now I feel that I am cheated out of my hard earned money. This is not fair.

Please help

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 31, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (955368) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am not using DMAT since last year still they deducted DMC charges from my saving account without any notice. Below are details.
28 29/01/2022 29/01/2022 DMC/IN[protected] DP C
HGS TILL DEC-21 826.00

Please refund my money.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 30, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (953213) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have a Demat account in ICICI bank for 6 years now. When I checked my bank transactions and I found that there is one debit transaction 'DMC/IN[protected] DP CHGS TILL DEC-21'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 30, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (953219) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I'm Lay Desai from Surat, Gujarat. It's been 2-3 days since I'm trying to cancel my wallet protection plan (OneAssist thing). There servers are always messed up, terrible CUSTOMER service and they still debited rs. 2199 from my account for that ### policy.. Stop this asap and I want my money back..

Mar 2, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (953224) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Jan 31, 2022

Dear Desai, We request you to provide us with your Membership Id and contact number via this link http://survey.webengage.com/ws/~1qq44ps along with the code JAN06CA0105 & our team shall look into your case and connect with you within 48 working hours - Andreya, Team OneAssist.

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I purchased 4 Tax saving bonds of ICICI Bank in year 2005. I couldn't submit them for redemption in time. Pl help.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 30, 2022

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (952758) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am holding ICICI Bank Tax savings bond -022001, folio no.[protected].
Certificate no. 242088 and 377629.
Allotment date - 22.03.2001
Redemption Date - 22.03.2004.
I want to know the redemption process and current fund value of this investment.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 31, 2022

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (952763) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 8th cross West of Kanakapura Road, No.509, 7th block, Jayanagar, Bengaluru, Karnataka 560082

Website: www.icicibank.com

I am Ravi, an amount of 826.00 rupees has been deducted from my account in the name of DP CHGS TILL DEC-21, I have never activated and used my demat account and most importantly, i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed.

I need my money back ASAP.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 30, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (952501) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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On 13 Jan 2022, a fraud atm withdrawal transaction in my account and after that i complaint in ICICI BANK for this transaction. So ICICI BANK customer care blocked my netbanking, card everything, and provide new card. Also they want some required documents like dispute form, fir, card copy and other bank statement. i shared everything but these people closed my request and told me insufficent documents received. So in that case what i do?
Amount withdrawal Rs. 10500/-
CYBER CRME FIR COMPLAINT NO.: [protected]

Legal court case or what. Please help me. My account is[protected], W-57, Greater Kailash Part 3, Part- I 0, Greater Kailash, New Delhi, Delhi 110048

ICICI Bank customer support has been notified about the posted complaint.

Jan 30, 2022

Updated by Allurehimanshu Service request no.: SR[protected]

Verified Support

Jan 30, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

Jan 30, 2022

Updated by Allurehimanshu Now ICICI Bank customer care create a new SR and sending one more to share again all required documents.

New SR no. : SR[protected]

The email which was sent 25 Jan 2022 plz cross check each and every required document was already sent. How you guys closed the case by saying that you didn't get the Debit card no. Image or photo(last four digits -8459).

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Address: [email protected]

I am sushant patil, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till Dec-21 . Same amount also deducted in last year.

There was no prior notice of deduction and i haven't received any deduction message. How bank can directly intiate debit without informing a customer who gave access to debit transaction without customer authentication .

I need my money back and am ready to comlain anywhere else if needed

Mar 5, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (953243) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hye I MD shahrukh amber.i am having a Savings account in ICICI bank Bhagalpur Bihar branch(812001).Rs 757 has been deducted from account as a DMC hgs chargers.for I haven't make any approval.so please help me in this.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 30, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (952567) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear Sir/Mam, I am student of Btech Computer science in Kalinga University Raipur. On 26 January 2022 I was paying my fees and the transaction was successful and money was debited from my account but the site of Icici bank Eazypay was showing transaction failed and my college finance department is denied that no money is transferred to their account. Please help as soon as possible.

Mar 5, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (953249) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have ordered in first cry and returned the product they refunded the amount but i didnt recieved it yet rrn no: no:ordeh_522a01d97ed24053bb153f19f9a8a94e

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 30, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (952581) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Myself Nizamuddin Khan, i have been with icici bank since 2018. This year 2022 /- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till mar-21 is shown in the statement. So please make sure to credit the amount which has been debited so far.

Mar 3, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Jan 29, 2022

Updated by Khan Nizam Dmc/ dp chgs till dec-21 is shown in the statement

Verified Support

Jan 30, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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ICIC bank's working style really annoys me. ICIC Bank has deducted two ECs return changes of Rs.589, 590, and 568 on 29th Jan 2022.
I request that ICICI bank refund my deducted amount immediately. My account number is[protected].

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Jan 29, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (950286) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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