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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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S
Semanathan
May 29, 2022
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I am therese. 826.00 rupees has been deducted from my account as (Dmc/IN[protected] dp chgs till Apr-22) on 27-May-2022. I have never used my demat account till now.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount.
ICICI Bank customer support has been notified about the posted complaint.
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    Laab
    May 28, 2022
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    Address: Mumbai

    I am trading member of ICICI Direct and my unique number is [protected].

    On 22nd February 2022 in the morning around 9.15 am had a credit balance of Rs.19707.30 in my trading account.

    Placed an order to buy put option of Asian paints with strike price of 3340 at market., Of expiry on 24th February 2022.

    The system picked the order at the market price of Rs 437.95, as my order was for market price.

    The total value of the order was Rs.65692.50, and it was executed.

    Immediately on the 22nd itself, ICICI customer care, help desk and subsequently compliance officer, coo was communicated but yet to resolve the issue.
    N

    Now with the available trading limit of Rs.19707.30 how an order for Rs. 65692.50 can be approved, .

    The SEBI's circular effective September 2021 states in orde to get an option order exeuted the customer should have 100% upfront margin, in his trading account, certainly it wasn't there in the above referred case, apparently there was a system error on that day/moment.

    Further on going through the order book of my account it was noticed the buy orde was executed at Rs. 437.95 and the square off price (sale price) was shown as Rs.96.25( have already forwarded the snap shot to the concerned team).

    Comming to the Trade book of my account the purchase price is correctly shown but the square off price ( the sales price) is shown as Rs.129.45 ( this snapshot is already forwarded) .The contract note and relevant account posting is done on Rs.129.45.

    Generally the order book and the trade book should be showing the same figure for the completed order, but here there is huge difference of Rs.96.25 to Rs. 129.45 between order book and trade book, this again confirms that there was a system error on that day/moment.

    On going through the historical contract wise price volume data of NSE, it shows as the opening price for the above referred order
    Was Rs.437.95, and that was the day High, the day low Rs.129.45, now the question arises from where did my order book picked Rs 96.25 when the price never reached on that day. This also add to the confirmation that there was a system error on that day/moment.

    One of the repersentative of the organisation had mentioned in one of his response that the system had taken the price of Rs.96.25 as last traded price and calculated/ compared the availability of my trading limit and placed the order in the execution platform, but while executing it picked up market price and executed the order.

    Now as per the historical contract wise price volume data on that day price was never Rs.96.25, this is also adding to the confusion, further a system/computer/ technology would and can work from higher to lower and not the other way around, so the statement of the repersentative as it picked market price was not possible as the market price was higher than the so called last traded price on that day, my orde was for buy order at market price, unfortunately the price referred was of sales price in the sales order book.

    All the snapshot are available with the recent communication made with coo /compliance officer of ICICI direct if you still need them please let me know shall provide.

    Now from the above it is clear that the whole issue is full of annomolly, and hence would request ICICI direct to reverse the entire transaction and bring my trading account position status quo a of 22nd February morning 9.15 am, and save me from the penalizesation for no fault of mine.

    I will be grateful, obliged for the kind consideration

    Thanks

    I
    ICICI Bank customer support has been notified about the posted complaint.
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      S
      from Bengaluru, Karnataka
      May 28, 2022
      Resolved
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      Resolved

      Dear Sir /Madam,

      Few houses has been supplying water from its borewell to water tankers for commercial distribution. I believe this commercial utilization of a residential borewell is against the law. The house has conspicuously placed pipes for easy tanker filling. The owner of the building has been providing water to as many as 20 - 30 tankers every day. This is causing rapid depletion of the groundwater level in the region.
      Similarly there are around 6 bore wells in this area. I also doubt if they pay income tax for their earning.
      Address:- Govindraj, Jaikumar, Nagaraj, and others, 18, Miniyellappa Garden, 1st cross, Golf club Road, Kodihalli, Bangalore-560008(near Anugraha Bakery)
      Land mark Near Maruthi Service station, painting division..
      Jul 2, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 29, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        S
        Suraj151
        from Mysore, Karnataka
        May 28, 2022
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        Address: ICIC0000152, ICICI bank branch Mysore, karnataka

        First of all i begged the representative while opening my icici saving account to do not open demat account but he told its free of cost.

        i am not any investor and not interested also but they didnt listened to me

        now they called and asked me to activate demat account i told no. i told i want to delete my demat and related all account. then one representative called me and told he will help to delete demat account and he then told me steps which i did. later i realized that he buy wipro stocks on my account. then he tried explaining how trading works. i got irritated with such behaviour i told i dont want investments and all related ### i want only one saving account but he did not listened. that representative name was suraj and his number was [protected]

        later i made complaint on icici then on representative called me and told he will help to close trading account and later demat i said ok. then he told me some steps which is resulting in selling that wipro stock something. then he told me to request trading closure from account. when requested it was showing as clear the transactions/allocations/stocks. i dont know but i was unable to close it

        i am trying again today earlier i was not having any stocks/holdings in my account not it is showing same wipro again. i dont know who will help me in this to close all this.

        really i dont want any investment, stocks, i never interested in such things i requested only saving account and they misused me. please help
        ICICI Bank customer support has been notified about the posted complaint.
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          Ashish Waman
          from Mumbai, Maharashtra
          May 28, 2022
          Resolved
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          Address: A3-501, Gagangiri enclave, Kalyan

          I'm using icici account from last ९ years, I do not hold demat account with icici, yet a charges of rs 826 are debited from my account. I would request icici to please respond to this.
          Jun 29, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 29, 2022
          ICICI Bank Customer Care's response
          Dear Customer,
          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06eyw) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          What do you mean by
          [protected]@icici.com???

          I have sent an email to customer.[protected]@icicibank.com

          Please confirm.
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            K
            Kavya Parige
            May 28, 2022
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            With out prior information or message yesterday my account got debited with 757 rupees. DMC/IN[protected] DP CHGS TILL APR-22
            ICICI Bank customer support has been notified about the posted complaint.
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              A
              Ansari Ali Shoaib
              from Bengaluru, Karnataka
              May 28, 2022
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              Address: Hosur Road Branch

              I am Ansari Ali Shoaib. 826.00 Rupees has been deducted from my account as[protected] DP CHGS TILL APR-22) DP charges on 26/05/2022.I have never activated and used my Demat account till now.There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is[protected].
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06d76) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                D
                DOMINIC albertt
                from Chennai, Tamil Nadu
                May 27, 2022
                Resolved
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                I was forced to cancel my credit card during a conversation with a customer service rep, when I asked him increase my credit limit inspite of me earning more.. 50k limit was obviously to low.. now the card got cancelled.. i want to re-apply for it very badly. Please help me with this.

                Name: Dominic a
                User id :CPR3372403
                Card Number : ****** ***** 7008
                Jul 8, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                May 27, 2022
                Updated by DOMINIC albertt
                Ph : [protected]
                Verified Support
                May 29, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  Rahul Khanduja
                  May 27, 2022
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                  I had purchased two Iphones on 14th March 2022. I was supposed to receive cash back of ₹6000 for each phone. I haven’t not received it yet.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06d71) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    R
                    Ravikant Rathor
                    May 27, 2022
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                    Hi
                    Without my consent and my permission icici bank is deducting money out of my account for demat services which i never approved or applied for.
                    They deducted 300.31rs without my consent.
                    I would like my money refunded.

                    Thanks
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06d7d) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      Shikha_Yadav
                      from Lucknow, Uttar Pradesh
                      May 27, 2022
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                      Today (27/05/2022) I checked my account statement and noticed that my account has been debited with Rs. 590 on 25/05/2022 for ECSRTNCHGS240522_SR[protected] . I don't know what is it for. I didn't receive any message or mail for the same. Rs. 590 is not a less amount. I wouldn't have got to know if I wouldn't have checked my statement.
                      I want my money back. I don't have money to give for unnecessary charges.
                      A/c No.[protected]
                      ICICI Bank customer support has been notified about the posted complaint.
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                        Shikha_Yadav
                        from Lucknow, Uttar Pradesh
                        May 27, 2022
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                        Today (27/05/2022) I checked my account statement and noticed that my account has been debited with Rs. 590 on 25/05/2022 for ECSRTNCHGS240522_SR[protected] . I don't know what is it for. I didn't receive any message or mail for the same. Rs. 590 is not a less amount. I wouldn't have got to know if I wouldn't have checked my statement.
                        I want my money back. I don't have money to give for unnecessary charges.
                        A/c No.[protected]
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06d5j) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Aakash Dharra
                          May 27, 2022
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                          Resolved

                          Why no deductions msg was provided ?Give back my amount otherwise will surely go to consumer forum against u.
                          Jul 23, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 28, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            Manikanta1991
                            from KAKINADA, Andhra Pradesh
                            May 26, 2022
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                            I've opened a salary acc with ICICI in the Jan 2017. During that time, the agent insisted me to open an ICICI DEMAT account by informing that the service is of free of charge for lifetime and opening charges also free. He also said that they want to meet targets and hence they are targeting people who are opening Salary/Saving account with ICICI. But still I rejected by saying I don't want to open any DEMAT account with ICICI.

                            Despite my rejection, the agent has opened DEMAT account under my name may be by forging my signature which I've given for opening salary account.

                            Though I didn't use the DEMAT account by ICICI, they are charging me every year as "DMC/160****************21 DP CHGS TILL JAN-22" with INR 826 from my ICICI Savings bank account.

                            Also, there is no intimation in the form of SMS or email to me when the amount is being debited from my ICICI savings account.
                            ICICI Bank customer support has been notified about the posted complaint.
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                              T
                              Thilak3064
                              from Bengaluru, Karnataka
                              May 26, 2022
                              Resolved
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                              Resolved

                              Address: Bangalore

                              Dear Team,
                              I hold account with ICICI bank with account number :[protected], On May 26, 2022 my account had been debited with 826 with description DMC/IN[protected] DP CHGS TILL APR-22 against my DEMAT account which i have not opened ever..
                              need your intervention to get my money credited back.
                              Jul 22, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 28, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                Mayank121291
                                May 26, 2022
                                Resolved
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                                Resolved

                                My name is Mayank Singh and Rs. 569.77 was deducted by ICICI for no reason. I have never used my DMAT account and was forced to open it by the bank employee. He specifically told me that there will be no additional charges but the amount was deducted without any notification and I was left to dry.

                                The transaction is illegal, I only want my money back.

                                Please contact : [protected]@gmail.com
                                contact : [protected]
                                Jul 11, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 30, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  riteshrc13
                                  from Kolkata, West Bengal
                                  May 26, 2022
                                  Resolved
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                                  Resolved

                                  Address: Kolkata

                                  I am Ritesh Roy Chowdhury from Kolkata and today I saw that Rs.268 is deducted from my account as DMC/IN[protected] DP CHGS TILL A
                                  PR-22.
                                  I have never used the ICICI Direct demat account to trade in market. So why I am charged this amount and also this deduction was done without any prior intimation through mail or sms.

                                  I want this clarified and want the amount to be credited in my account.
                                  May 28, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 28, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06d7m) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    faqatmurtaza
                                    from Ranchi, Jharkhand
                                    May 26, 2022
                                    Resolved
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                                    Resolved

                                    I have more than 1 lakh balance however my payment declined due to insufficient fund and get messages for you have only 1k limit available.
                                    Jun 30, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 28, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a06d7e) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Ajit#1
                                      from Pune, Maharashtra
                                      May 26, 2022
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                                      I submitted the KYC on 24-APR-2022 and is still pending till date, why is it taking this long ?
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0693s) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        B
                                        BNa
                                        May 26, 2022
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                                        Address: Bangalore

                                        Hi without my knowled bank have deducted such a huge amount and there is no message no information so please help me with it
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,
                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a068kf) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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