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ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
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14308
Unresolved
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ICICI Bank reviews & complaints page 157

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A
Avanish New
from Mumbai, Maharashtra
Jan 17, 2022
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PMAY : Application no : [C[protected]]
Home Loan Account: LBTNE[protected]

I have a house loan with ICICI bank.
Its been almost five years I have applied for PMAY,
But ever since its in pending.

ICICI people say it is sent to NHB.

But status always says "Summited" that means it is never sent .

If the subsidy amount was sanctioned yearly I could easily avoided paying more interest.

Now on this subsidy amount only I may be paying at least 3 more laks as interest and I don't think bank has no idea on this.

Purposefully and Delibrately The Bank Staff has not sending my application to further.
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 18, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Jan 20, 2022
Updated by Avanish New
Every Icici customer care person told like you but nobody resolved my query from 5yrs.
Pls resolve and give my Subsidy as soon as possible.
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    K
    Karan_raj902
    Jan 17, 2022
    Resolved
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    Resolved

    Pathetic services by you guy, this is india’s top private bank i am talking about.

    I took amazon pay icici credit card ending with 4004 with that i generated the reward points worth of 9530 Rs which were suppose to be credited after 2 working days from the date of bill generation, I didn’t received the reward points when i reached out to customer service they are just putting the call on hold and then there is no reply, you guys generated the ticket but there is no other person to work on that ticket !!
    So here it is i know i am gonna loose this 9530 but ICICI bank is the fraud bank if you guys can’t afford to what you have committed then why you commit please don’t make false commitments, i really pity on your clients such a pathetic services you guys hold, i am going to stretch this ISSUE to RBI, CONSUMER FORUM, AMAZON. YOU GUYS ARE THEIF I AM GOING TO FILE A COMPLAINT AGAINST YOU OFF MENTAL TORTURE.

    Feel free if you have guts to reach me out.

    Email id :- [protected]@gmail.com
    Complain number :- SR[protected]

    This is just a starting I’ll raise this issue to all social media groups including twitter, this is just a mis commitment you guys have made.

    INDIA’S TOP PRIVATE BANK IS THE FAKE BANK
    Feb 18, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 18, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      J
      Jasbir1
      Jan 17, 2022
      Resolved
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      Resolved

      Address: My mail ID is [email protected]

      Hi, i would like to know the redemption status of my tax saving bonds 012002-TSB-ONE as under -

      Jasbir Singh
      Bondholder No.[protected]
      Certificate No. 177492
      Distinctive No's :[protected]
      Redemption date was advised as 19.02.2005
      Amount Invested INR 20, 000/- on 23/01/2002

      My mail ID is [protected]@yahoo.co.in
      Feb 20, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 19, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Ashok raj R
        from Thanjavur, Tamil Nadu
        Jan 17, 2022
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        I recharged sbi-fastag for Rs.500 from my GooglePay. The money has been debited and Gpay marked transaction as completed successfully but the recharge is not successful in FAstag server also the money is not refunded. I am attaching the transaction details for your reference. Please help me to get back the money as soon as possible.
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 18, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (910835) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Jan 18, 2022
        Updated by Ashok raj R
        This is not related to ICICI bank. This is related to SBI, Please re-route the complaint accordingly.
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          S
          Shakun Talwar
          Jan 17, 2022
          Resolved
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          Resolved

          Beware before you own an ICICI credit card!!

          ICICI bank charges very very high late payment and other subsequent charges and have no process of its reversal. I haven't seen such process or policies with other banks.

          My payment got delayed for just 4-5 days after my due date and ICICI bank levied all sort of late charges & fees amounting to approx. 4000 rupees.

          I am very very disappointed with the services of this bank.
          Feb 18, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 18, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (910857) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Feb 24, 2022
          Updated by Shakun Talwar
          The complaint is still unresolved. First time I am dealing with a financial institution who has no waiver policy despite of the fact that the customer was a new ICICI credit card customer and wasnt aware of the billing cycle due to which the payment got delayed.
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            L
            Luckiejain
            Jan 17, 2022
            Resolved
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            Resolved

            Address: No 270, 1st main road, balaji layout, mallathalli (near narayana school),bnagalore 560056

            Hello, my parcel returned without any delivery attempt, it has something very important and urgent. Kindly look after this assap.
            Event Details For : EB[protected]INCurrent Status : Out for Delivery
            15/01/2022
            09:10:05
            Bommanahalli S.O (Bengaluru)
            Out for Delivery
            15/01/2022
            07:51:24
            Bommanahalli S.O (Bengaluru)
            Item Received
            15/01/2022
            00:35:01
            Bengaluru NSH
            Item Dispatched
            14/01/2022
            05:28:17
            Bengaluru NSH
            Item Bagged
            14/01/2022
            03:48:01
            Bengaluru NSH
            Item Received
            13/01/2022
            15:56:45
            Kengeri S.O
            Item Dispatched
            13/01/2022
            13:24:56
            Kengeri S.O
            Item Bagged
            12/01/2022
            15:43:47
            Kengeri S.O
            Item Returned INSUFFICIENT ADDRESS
            12/01/2022
            10:27:59
            Kengeri S.O
            Out for Delivery
            11/01/2022
            15:25:29
            Kengeri S.O
            Not Delivered Addressee cannot be located
            11/01/2022
            15:25:16
            Kengeri S.O
            Out for Delivery
            11/01/2022
            14:47:05
            Kengeri S.O
            Item Received
            11/01/2022
            12:28:40
            Bengaluru NSH
            Item Dispatched
            11/01/2022
            10:46:54
            Bengaluru NSH
            Item Bagged
            11/01/2022
            08:30:00
            Bengaluru NSH
            Item Received
            11/01/2022
            01:50:26
            Bengaluru NSH BNPL Centre
            Item Booked
            Feb 17, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 17, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (907822) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Rupendra1703
              Jan 16, 2022
              Resolved
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              Resolved

              About closing of flexi cash account

              I have a offer of flexi cash account on my salary account and customer service man open my account in December 2020 and he told me that this is for one year and after one year if you want to continue pay processing fee and continue with this and if you want to cancel you can cancel on phone but after 11 month in December 2021 i have called to customer service about closing my flexi account but he told me that this service can not close on...
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              S
              Surya403
              Jan 16, 2022
              Resolved
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              Resolved

              110days gone but till now cash back not received.i am purchased samsung product on 28.09.21 but interest cashback and Additional cashback till now not credited...please help mee
              Transaction id-[protected]
              Jan 16, 2022
              Complaint marked as Resolved 
              Email [email protected] Mobile number-8807553499
              ICICI Bank customer support has been notified about the posted complaint.
              Jan 16, 2022
              Updated by Surya403
              Compliant not resolved
              Verified Support
              Jan 17, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (907891) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                M
                mnsh121994
                from Mumbai, Maharashtra
                Jan 16, 2022
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                I am Manisha Manoj Chaudhary. 826.00 Rupees has been deducted from my account as[protected] DP CHGS TILL Nov-21) DP charges on

                28/12/2021. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction message on my mobile. I need justice and my money back immediately. My Account Number is[protected].
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 17, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
                Jan 18, 2022
                Updated by mnsh121994
                I got one call he claimed that he is the bank representative and asked me to share the details like net banking or debit card pin. I found it suspicious and disconnected. Please clear one thing if your bank official calls us then will they verify the details like debit card number or CVV?

                Secondly why my branch manager is not contacting me?
                Jan 18, 2022
                Updated by mnsh121994
                They send me this link https://customerclaimpayment.online/ and asked me to put my personal details here.
                And i know this is a fake website.
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                  P
                  Pavanr3484
                  Jan 16, 2022
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                  Address: 524, 5th Main Rd, Kasthuri Badavane, Rajagopala Nagar, Peenya, Bengaluru, Karnataka 560058, India, 4TH CROSS RAJ GOPAL NAGAR

                  I am account is been charged with 408.57rs for ecsrt charge I don't know what it is and without any confirmation it has been deducted
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (907830) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    R
                    Rajendra Dewri
                    from Bareilly, Uttar Pradesh
                    Jan 16, 2022
                    Resolved
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                    Resolved

                    Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care icici bank.
                    But the customer care executive say she don't know anything regards the deduction.
                    Feb 18, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 17, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      K
                      Karan Jagtap
                      Jan 15, 2022
                      Resolved
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                      Resolved

                      Address: Pune, Maharashtra

                      Recharge of 7, 000 was made and money got debited from bank account but did not credit in wallet. And refund is also not received.
                      Feb 18, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 17, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (907843) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        N
                        nimeesha nimee
                        Jan 15, 2022
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                        Address: 6-297/3 Triveni Nagar colony, Phase 4 near aaradhana health clinic balapur X Road meerpet

                        There was really harsh behaviour by the online kyc women. ! Our grandmother was about o open an account. Through online kyc. And she couldn't able to hear properly. And we were telling what the women in the video call was saying. But she was really harsh. And how can we recommend ICICI to others. When the people are really harsh. Its really bad when they can't respect elders. ICICI really need to keep a policy atleast to respect elders.! This is very bad from ICICI.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (903701) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          N
                          Namwar Shankar
                          Jan 15, 2022
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                          Address: A6 Sector 67 Noida.

                          I am a ICICIBANK costumer, I have a salaried account in ICICIBANK. On dates
                          [protected],[protected] and[protected] my account was charged RS 2194.57 by 6 transactions on mentioned date for ecsrtnchg0 and ACH/TPCAPFR charges. these all transactions was done without my knowledge or without any confirmation email or sms or any phone call. And even I don't know what these charges are(ecsrtnchg0 and ACH/TPCAPFR). Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is- [protected]@gmail.com.
                          mob no- [protected]
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 15, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Jan 21, 2022
                          Updated by Namwar Shankar
                          What to do next how can i get my money back.
                          Jan 21, 2022
                          Updated by Namwar Shankar
                          my Mobile no is: [protected]
                          Jan 22, 2022
                          Updated by Namwar Shankar
                          Yesterday someone has called me on the behalf of ICICI BANK and asked me to install anydesk app from play store and give him access to my device . I have denied for the same.
                          what's happening into my complaint, is there anyone hearing me? I am helpless Please do needful and provide my money back.
                          Jan 29, 2022
                          Updated by Namwar Shankar
                          IF very soon I will not get any resolution than i will move to consumer court
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                            B
                            Bhavna Mudgal
                            Jan 15, 2022
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                            Address: New Delhi

                            Dear sir/mam
                            I'm Bhawana Mudgal holding ICICI savings account for past 2 years.
                            Without any intimation my account has been debited.
                            I have never come across something like this on a monthly basis.
                            Please take some action against the bank, if it is not complying RBI standards / guidelines.

                            14/1/2022 MABchgs-Dec21+GST Dr. 521.37
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (903706) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Samit Gupta
                              Jan 14, 2022
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                              Everytime I try to recharge my mobile number this app sends #0003 error code since a long time
                              ICICI Bank customer support has been notified about the posted complaint.
                              What did you notify without any details of mine like my account number or registered mobile number or or with number I am having problem with? DO NOT Talk rubbish
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (903709) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Hmm, so it is showing that my complaint got resolved automatically and I did not even know it and without any of my details and any of my consent. #STOPNONSENSE
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                                K
                                Kunal Ahirrao
                                Jan 14, 2022
                                Resolved
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                                Resolved

                                I had purchased a BENQ monitor on Croma using No Cost EMI.For which i was expecting a cashback of 835.14 from ICICI. I have not received it and same is not mentioned in Credit card statement.
                                Feb 15, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 15, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (903703) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Sachin0406
                                  Jan 14, 2022
                                  Resolved
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                                  Resolved

                                  In this pendemic this bank wana earn from jobless people by deducting MAB charges, been using ICICI as my salary account, but on the next job i will make sure to kick this banks butt out.
                                  Feb 16, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 15, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    Shuklac871
                                    Jan 14, 2022
                                    Resolved
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                                    Resolved

                                    I reached wrong vehicle Number UP78GH4923 instead o[censored]P78GH4932
                                    please return my amount as soon as possible.
                                    I attached the payment slip of this transaction.
                                    Jan 14, 2022
                                    Complaint marked as Resolved 
                                    Today I reached my fastag about Rs 1000 but I enter the wrong vehicle Number UP78GH4923 instead of UP78GH4932.so I am requesting to you please return my amount as soon as possible. My contact No. is 8700898431.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jan 15, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (903683) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      K
                                      Kantilal m Patel
                                      Jan 14, 2022
                                      Resolved
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                                      Resolved

                                      My A/c No:[protected]
                                      demat id : in[protected],

                                      I have my assets into my account and for no reason my account is blocked/freezed. i can't activate my account nor i can transfer my assets to another account. i have a very bad time with your bank, more pressure will lead you to legal procedure. although we havent made any request for blocking or freezing the account, all the KYC is cleared and still facing the problem. Please do the needful and resolve my issue by unblocking my Account at an earliest.
                                      Feb 14, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 14, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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