ICICI Bank Complaints & Reviews

Dear Sir/Madam,

I tried opening an account for my mother who is a senior citizen online. After verifying with PAN/AADHAR OTPs, your website mentioned "Online account cannot be opened at this location, Please visit the nearest branch"

I visited the nearest ICICI branch at Vidyavihar (Neelkanth Corporate Park, W, Shop No-12, Nathani Rd, Kirol Village, Vidyavihar Society, Vidyavihar, Mumbai, Maharashtra 400086) to open a Senior Citizen Account for my mother.

The staff told me they cannot open an account unless we had initial funding of Rs. 1 Lakh and AMB of Rs. 50000(hereafter referred to as 'Premium Account'), and that for any amount less than that, we need to open the account online. When I tried to explain that we came to the branch because it could not be done online, and we are not interested in any premium account, they advised us that they received 'internal communication' to not allow them to open any other accounts.

We asked them to provide in writing what they spoke, or show us proof of this 'internal communication', both of which they refused to do. They even mentioned "We can try to adjust your request for a senior citizen account if you are willing to fund your account initially with Rs. 5 lakh".

They recommended that we go home and open an account online or open a premium account with them, and later downgrade it to a regular account.

I believe this is discrimination on the part of your employees. If a senior citizen doesn't have Rs. 1 Lakh unfront, does that mean they cannot open an account with you? It may not be an issue for us, but what about the many others who have issues?

There are bigger and better banks who are willing to help customers. Why does ICICI Bank staff act so entitled? Do they only have targets to open premium accounts and not regular accounts, that they would rather lose a client who doesn't want premium services?

My mother is a HNI, ex-Indian Revenue Service, and owner of three businesses. We selected ICICI as the bank to consolidate all her investments over the next one year. However, at this stage, we made a decision to only open an basic account while we start our consolidation process. We have the best of Relationship Managers in your competitor banks too, and I work in the banking industry. Never have we faced such humiliation at any bank, not even in scheduled cooperative banks.

I tried contacting you through facebook, but that was like speaking to a wall with customer service staff ignoring messages and not proactively trying to resolve the situation.

If this issue cannot be resolved at bank level, I have made a decision to provide all evidence of my interaction with the bank to the ombudsman for investigation due to this discrimination.

I was deposit 3400 amount in wallet from PAYTM amount also deducted and PAYTM sucessfully amount transferred to truebalance wallet .i having proof also but wallet still showing zero ..i tired to calling CUSTOMER care and mail but there is no response aslo and cal doesn't connect also mANY TIMEs I called it saying CUSTOMER care service person busy with some cal always showing same answer but still not connect and finally saying buy ..u ### wer is my amount ...

They deducted 700 rupees in name of DCardfees where the charges are 250+GST
Once 204 on 3rd Jan and again 501 on 11th Jan.
Just making fool and deducting any amount they want. Thats why I dont keep balance in the account. Its not first time once they deducetd 1000 rupees by deducting 129 rupees thrice a day like this. I am gonna close my account now I am really dissapointed by ICICI bank for this behaviour....

I am account holder of icici bank from 24 days now they charged RS.102 Date: 29dec2021 or RS: 2 Date: 7Jan2022 :Dcardfee1309DEC21-NOV22+GST
I am not aware of what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given the right to icici bank to deduct the money without informing us?

I want my money to be credited in my a/c which they have deducted from my a/c.

Hi,
My account number is[protected] and I was charged 826 rupees and 352.82 rupees without my consent on my icici bank account where I do not even use the icici direct services.
Please help me get my money back.

I hadn't applied for any picture debit card but I have been imposed and Rs 588 has been forcefully deducted from my account. I request you to please look into the matter. I'm new to this bank and I am feeling cheated. Customer care executive asked me to go to the nearest branch and employees are asking me to again go and talk to customer care executive. My account no is[protected]

Respected Sir/Madam,

My current account name is mistakenly registered with a Spelling mistake which is opened on 06/01/2022 and i have clarified this issue with the wealth manager in my home branch where I have come to know that there's no error or Spelling mistake with my account name in my home branch but it's not the same in my instabiz app so please help me to receive my account kite after it's been corrected by the icici...

My account has been deducted with rs 590 in the name of nach ad rtn charge, without any information, I want my money back.

This has happened twice ICICI bank deducted Rs 1899 from my savings account. Upon asking customer care they said the bank had deducted from my account due to my consent to join for some scheme. Further they said that few days ago somebody would have talked to me about this scheme. i asked her to show any evidence of my consent to join any scheme in any written form . Obviously i am had not consented for any scheme by paying some money.

Let me explain how they manage to take your money under some pretext.

Few days back some one called me and said they are calling from ICICI ( At that stage i even had a doubt whether they are really from ICICI or some fraud, so i wanted to get away as soon as possible) He was speaking at super fast speed talking about some scheme. In between he kept asking me whether it is clear to me. I am so bored and only way i could get away from him is to say " it is clear' At no stage he said that i have to pay Rs 1899, nor i said at any stage that i am willing to join in any scheme,
Then few minutes later some one called me and asked whether i had understood . So i said it is clear. That is all .

after few days i found today that money is deducted, and citing the above incident as my consent.
It is beyond my comprehension where i consented to join any scheme.

The customer care agreed to withdraw my name from scheme and they will intimate me in 6 working days. i wonder what would have happened if i had not seen email or saw it after a few days.

My complaint is
1) ICICI intentionally spoke in such a manner to make the victim to say something .
2 they never said explicitely that rs 1899 is the fee for the scheme.

3 ) Though i had not agreed to join any scheme, i could have agreed also if the scheme is just a benefit, without any payment from me. And same scheme i could have refused to join if the details of payment is made clear.
So the way they treat as my consent is nothing short of cheating the customer. If they are so honest they could have sent an email about the scheme and attach a agreement paper or ask me to transfer the money.

4) how any bank can deduct money from anyone's account without the real consent either through system or through some paper.
I wonder whether it is allowed in the Indian banking law.!

5) If the bank is sure that i made the consent then let them show any of the voice recording of their chat with me.

There is deduction from my account under NACH, _AD_RTN, _CHRG_TPSL. since last 15 days... Plz give me clarification
Dr Parminder Punn
[protected]

I have opened a Tier-1 KYC account on 4.1.2022 with initial instalment payment of Rs. 1000/-. However till now KYC is pending from Bank end and i am unable to reach customer care for support. Please help me to resolve this issue at the earliest....

I am getting this error "Credit card transaction withheld for security reasons".
I am not able to use credit card further. I called customer care. It is chargeable and they are not connecting with officers. I want it to get resolved today itself. Customer care is not connecting now. I tried it mire than 20 times now. Please look into this issue asap.

I try to send 15000 two time in my other account through UPI transaction totall 30000, it's showed your transaction could not be processed please try again later. But my money got debited. Please give me my money back. I need it now

I have a personal loan with ICICI bank. Since the pandemic started I haven't able to make ICICI bank personal loan EMI. I lost my job and then I started business by taking a school Canteen.
Unfortunately the schools aren't opening in mumbai due to pandemic. After speaking to ICICI bank Abhilash sir I explained to him my situation and he said to make some payment so that he will take in positive note and he will stop sending recovery agent at school and at home. So some how I am making 3000 payment monthly.
Now from couple of months Vilas Patil is contacting me as I am not making full EMI payment. He is calling my wife and speaking rudely. My wife works in the same school where I had Canteen. He wants to speak to her Principal to recovery my loan. In pandemic that is a only source of income. If she loose job how we will survive. Will her Principal make my loan payment. I requested Vilas Patil not to contact Principal but he isn't listening. I don't deny paying loan However it isn't possible till pandemic persist. Vilas Patil contact number [protected]. I also told him from. Next month I will make 6000 payment still he talks rudely. I have defaulted HSBC and Citibank payment but they aren't reacting this way.

I am ICICI account holder, my account got deducted as "CashTxnChgs-Branch-Nov21+GST charges for Rs.650 + 58 = 767
I didn't get any explanation of why this charge in my account.

account email id - [protected]@yahoo.com

ICICI bank has deducted amount of RS 590 two consecutive day in NACH-AD-RTN charges for my Policy amount while I have already deposited the same. Such type charge has no meaning and no bank has right to deduct amount like this way.
I would like to quit with ICICI bank. Please return my money also it is our hard work money.

We are the rightful owners of our apartment, flat-3, 3rd floor, Millennium Apartments, Dr. B.R.Ambedkar Road, P.O-Bengal Enamel, Palta, North 24 Parganas, West Bengal-743122. We are in possession of the registered deed in our name and hold the chain deeds. We are municipal tax payers against the said property which has been duly mutated in our name and our premises has been registered with the local land and land reforms office as well. All the documents are on our name. The property was under loan from the State Bank of India until about 2.5 years back.
Of late, your recovery/enforcement agents have visited our premises and have claimed that the property has been under loan from ICICI Bank. The same incident took place in 2012 as well, and when we took up the matter with ICICI Bank and threatened to go to appropriate authority, the matter was immediately withdrawn from your end. We also did not pursue the matter as we are also bankers with the State Bank of India.
We request your good office to conduct proper enquiry and stop this "beating around the bush".
Being bankers, we very well understand what might have transpired between bank officials and a so called "fraud", when some money was advanced against agreement to sale of the said flat directly to the "fraud" and not to the seller/vendor.

I was having a EMI, to be given to Bajaj Finserv, which was linked with my ICICI bank account. After one overdue, I am seeing that whenever I am keeping money in that account 'Nach ad return charges' is getting deducted. Even though after completion of EMI, still I am facing the same issue. Kindly, stop this auto debit option and initiate the refund process for the same.

I have debited around 1700+ on January 2 2022 amount from my account and that is my salary account if this type of deduction will carry on i will register your complaint to the labour court i have also talk with the branch but he was saying he can't do anything please return my amount

Dear sir, please redispatch my debit card my address.