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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
Resolved
14308
Unresolved
9475
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ICICI Bank reviews & complaints page 157

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A
Ashutosh Mastud
Jan 18, 2022
Resolved
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Resolved

Without Notification account has been debited with ECSRTNCHGS
Feb 25, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 19, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (913316) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Ramnathshenoy
    Jan 18, 2022
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    I have been trying to open an NRO account and ICICI bank is rejecting my application stating visa is invalid. My Visa is permanent resident and has unconditional stay as long as I’m in Australia or visited before expiry. This is somehow not understood by the incumbent staff (Mohan) and he fails to process this further. I have been trying to convert my account with no luck and want to register this compliant.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (913322) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      mocha singh Khundrakpam
      from Kolkata, West Bengal
      Jan 18, 2022
      Resolved
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      Resolved

      ICICI BANK CREDIT CARD Transaction withheld due to security reasons

      Address: Manipur Thoubal

      I have tried to purchase a mobile from Amazon but transaction failed with same reason as below,

      "Dear Customer, transaction of INR 17840 on ICICI Bank Credit Card XX3006 is withheld due to security reasons. To complete your trxn, pls call our Customer Care.

      We are unable contact with Icici bank.
      Kindly do the needful....
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      P
      Prince Arulraj
      Jan 18, 2022
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      Hello
      I can use my debit card in ATM machines .but I can't use it for online payment services.Please help
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (911730) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        shivanishivanichugh846@
        Jan 18, 2022
        Resolved
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        Resolved

        Address: phase5, mohali

        I am account holder of icici branch, phase 5, mohali. i made a transaction of 50, 000 on december, 2021 by mistake in someone else account through imps. and raised the complaint within half an hour of the transaction. its been more than 23 days and i am still waiting., y complaint number is SR[protected]. I regret being a part of this bank. they always charges high amount for every service even when their services are zero
        Jan 18, 2022
        Complaint marked as Resolved 
        bank is asking me to wait for 40 days as the payment has been done through imps.. but what i am asking in every mail is where the procedure went between these 24 days? what have you done on these 24 days. bank is not calling me.. i am calling to customer care every day..i am the one who is mailing them.. email id is [email protected] i am mentally getting harrassed... i have made an transaction of 50, 000 by mistake not even branch manager and branch emplyees have helped or called
        ICICI Bank customer support has been notified about the posted complaint.
        Jan 18, 2022
        Updated by shivanishivanichugh846@
        why complaint is market as resolved when it is unresolved?
        Verified Support
        Jan 18, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (910806) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Jan 21, 2022
        Updated by shivanishivanichugh846@
        My payment still has not come
        Jan 22, 2022
        Updated by shivanishivanichugh846@
        even you just closed my case without even refunding my amount..you guys are just haarrassing nothing else..i dont know what kind of bank is this ..call me or i will go to ocnsumer forum...the bank did not even had a word with the beneficary who is ready to give the payment bank
        Resolved my complaint withing 24 to 36 hours

        Thank you ICICI Bank
        what the hell, , how can you close my request when i did not even received the amount... worst bankl
        udul
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          A
          Aayni
          from Nagpur, Maharashtra
          Jan 18, 2022
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          1) 06-january-2022 - ECSRTNCHGS050122_SR[protected] Rs.28.22
          2) 07-january-2022 - ECSRTNCHGS050122_SR[protected]GST Rs.0.01
          3) 10-january-2022 - ECSRTNCHGS050122_SR[protected]GST Rs.561.77
          4) 11-january-2022 - ECSRTNCHGS080122_SR[protected] Rs.590.00
          5) 11-january-2022 - ECSRTNCHG01_070122_SR[protected] Rs.97.76
          6) 14-january-2022 - POSDEC CHG/[protected]/9692+GST Rs.29.49
          7) 15-january-2022 - NACH_AD_RTN_CHRG~Of Bnk BFLf~03JAN2 2~279cc3c~4060C Rs.590.00
          8) 15-january-2022 - NACH_AD_RTN_CHRG~Of Bnk BFLf~03JAN2 2~37c9403~4060C Rs.590.00
          9) 15-january-2022 - NACH_AD_RTN_CHRG~Of Bnk BFLf~03JAN2 2~daeb272~4060C Rs.590.00
          10)15-january-2022 - ECSRTNCHG01_070122_SR[protected]GST Rs.492.22

          Total Amount debited - 3569.47

          Why is it happening? Even there was sufficient balance to deduct my EMI. What is actually ECSRTNCHG? Why does it deducting from the account? Could please help me to understand explaining to me the email address ([protected]@gmail.com).
          This is not fair. Please stop this robbery

          Regards,
          Anup burade
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (910823) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Aayni's [Complaint's author] reply, Jan 20, 2022
          My Mobile No.9822253423 Please Contact Me
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            S
            susheel Nemuri
            Jan 18, 2022
            Resolved
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            Resolved

            Unable to receive OTP’s on my registered mobile number
            Icici bank - they triggered
            Me - I have not received any SMS from bank
            Jio - able to deliver other SMS why not ICICI

            As a customer to whom I need to reach for solution
            Weird situation
            Feb 19, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 19, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (913326) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              N
              Nupur333
              from Manipal, Karnataka
              Jan 18, 2022
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              Its been more than a month since I returned my Zara items and the refund amount of 2790 has still not reflected in my bank account. I have attached the credit invoice for same.
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 18, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (911732) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Jan 22, 2022
              Updated by Nupur333
              Sent the mail 3 days back and still haven't received a response
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                S
                Sanjiv Sahariah
                Jan 18, 2022
                Resolved
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                Resolved

                An amount of Rs.412 & Rs.179 have been deducted from my account [[protected]]
                as NACH_AD_RTN_CHRG, without taking any loan from you and other 3rd party then how can it be possible to deduct such type. Let me know and kindly refund my money
                as soon as possible.

                Regards
                Sanjiv Sahariah
                Feb 18, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 18, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  surendraa Sharma
                  Jan 17, 2022
                  Resolved
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                  Resolved

                  Address: MP nagar Zone-II
                  Website: icic bank

                  Respected Sir/Madam,
                  I am surendra sharma, having a current account in ICICI bank MP Nagar Zone-II Bhopal (M.P.) Account No: SPBHP[protected].

                  The bank representative Mr. Prashant kumar came to my office many times regarding loan, but i was already been refused to get the loan, but after many request i have ready and he has provoked to me for getting the loan on vehicle engine with interest rate @ 7.2 % so i have ready and processed for loan, but in offer letter received that loan amount at 13.5 % rate of interest so this is an example of cheating by your representative to customer, he has given false information to grasp customer this will ruined your bank reputation and lost faith from customers by this type of fraud, I don't want to continue this loan amount at 13.5% interest of rate, so you are requested to take appropriate action against bank representative, so that this type fraud and false information is not spread by him in future.

                  Bank representative Name : Mr. Prashant kumar
                  Feb 18, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 18, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Sunandha Biju
                    Jan 17, 2022
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                    I have requested for Demat closure twice but bank is not closing it and all the time saying that clientlist is not enclosed and informing me the same after closing the request without doing any progress on my application.
                    Today, ICICI Direct deducted 3538 rupees for prime plan renewal .

                    I have shared client list through mail and requested to close the demat services but no reply.

                    I am requesting for closure because I cant hold ICICI direct account if am working in my current company. I have compliance issues when holding ICICI direct.
                    My ICICI direct # is IN[protected]
                    ICICI Bank customer support has been notified about the posted complaint.
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                      Sunandha Biju
                      Jan 17, 2022
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                      I have requested for Demat closure twice but bank is not closing it and all the time saying that clientlist is not enclosed and informing me the same after closing the request without doing any progress on my application.
                      Today, ICICI Direct deducted 3538 rupees for prime plan renewal today.

                      I have shared client list through mail and requested to close the demat services but no reply.

                      I am requesting for closure because I cant hold ICICI direct account if am working in my current company. I have compliance issues when holding ICICI direct.
                      My ICICI direct # is IN[protected]
                      ICICI Bank customer support has been notified about the posted complaint.
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                        A
                        Avanish New
                        from Mumbai, Maharashtra
                        Jan 17, 2022
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                        PMAY : Application no : [C[protected]]
                        Home Loan Account: LBTNE[protected]

                        I have a house loan with ICICI bank.
                        Its been almost five years I have applied for PMAY,
                        But ever since its in pending.

                        ICICI people say it is sent to NHB.

                        But status always says "Summited" that means it is never sent .

                        If the subsidy amount was sanctioned yearly I could easily avoided paying more interest.

                        Now on this subsidy amount only I may be paying at least 3 more laks as interest and I don't think bank has no idea on this.

                        Purposefully and Delibrately The Bank Staff has not sending my application to further.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 18, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Jan 20, 2022
                        Updated by Avanish New
                        Every Icici customer care person told like you but nobody resolved my query from 5yrs.
                        Pls resolve and give my Subsidy as soon as possible.
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                          K
                          Karan_raj902
                          Jan 17, 2022
                          Resolved
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                          Resolved

                          Pathetic services by you guy, this is india’s top private bank i am talking about.

                          I took amazon pay icici credit card ending with 4004 with that i generated the reward points worth of 9530 Rs which were suppose to be credited after 2 working days from the date of bill generation, I didn’t received the reward points when i reached out to customer service they are just putting the call on hold and then there is no reply, you guys generated the ticket but there is no other person to work on that ticket !!
                          So here it is i know i am gonna loose this 9530 but ICICI bank is the fraud bank if you guys can’t afford to what you have committed then why you commit please don’t make false commitments, i really pity on your clients such a pathetic services you guys hold, i am going to stretch this ISSUE to RBI, CONSUMER FORUM, AMAZON. YOU GUYS ARE THEIF I AM GOING TO FILE A COMPLAINT AGAINST YOU OFF MENTAL TORTURE.

                          Feel free if you have guts to reach me out.

                          Email id :- [protected]@gmail.com
                          Complain number :- SR[protected]

                          This is just a starting I’ll raise this issue to all social media groups including twitter, this is just a mis commitment you guys have made.

                          INDIA’S TOP PRIVATE BANK IS THE FAKE BANK
                          Feb 18, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 18, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            J
                            Jasbir1
                            Jan 17, 2022
                            Resolved
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                            Resolved

                            Address: My mail ID is [email protected]

                            Hi, i would like to know the redemption status of my tax saving bonds 012002-TSB-ONE as under -

                            Jasbir Singh
                            Bondholder No.[protected]
                            Certificate No. 177492
                            Distinctive No's :[protected]
                            Redemption date was advised as 19.02.2005
                            Amount Invested INR 20, 000/- on 23/01/2002

                            My mail ID is [protected]@yahoo.co.in
                            Feb 20, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 19, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Ashok raj R
                              from Thanjavur, Tamil Nadu
                              Jan 17, 2022
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                              I recharged sbi-fastag for Rs.500 from my GooglePay. The money has been debited and Gpay marked transaction as completed successfully but the recharge is not successful in FAstag server also the money is not refunded. I am attaching the transaction details for your reference. Please help me to get back the money as soon as possible.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 18, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (910835) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Jan 18, 2022
                              Updated by Ashok raj R
                              This is not related to ICICI bank. This is related to SBI, Please re-route the complaint accordingly.
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                                S
                                Shakun Talwar
                                Jan 17, 2022
                                Resolved
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                                Resolved

                                Beware before you own an ICICI credit card!!

                                ICICI bank charges very very high late payment and other subsequent charges and have no process of its reversal. I haven't seen such process or policies with other banks.

                                My payment got delayed for just 4-5 days after my due date and ICICI bank levied all sort of late charges & fees amounting to approx. 4000 rupees.

                                I am very very disappointed with the services of this bank.
                                Feb 18, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 18, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (910857) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Feb 24, 2022
                                Updated by Shakun Talwar
                                The complaint is still unresolved. First time I am dealing with a financial institution who has no waiver policy despite of the fact that the customer was a new ICICI credit card customer and wasnt aware of the billing cycle due to which the payment got delayed.
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                                  L
                                  Luckiejain
                                  Jan 17, 2022
                                  Resolved
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                                  Resolved

                                  Address: No 270, 1st main road, balaji layout, mallathalli (near narayana school),bnagalore 560056

                                  Hello, my parcel returned without any delivery attempt, it has something very important and urgent. Kindly look after this assap.
                                  Event Details For : EB[protected]INCurrent Status : Out for Delivery
                                  15/01/2022
                                  09:10:05
                                  Bommanahalli S.O (Bengaluru)
                                  Out for Delivery
                                  15/01/2022
                                  07:51:24
                                  Bommanahalli S.O (Bengaluru)
                                  Item Received
                                  15/01/2022
                                  00:35:01
                                  Bengaluru NSH
                                  Item Dispatched
                                  14/01/2022
                                  05:28:17
                                  Bengaluru NSH
                                  Item Bagged
                                  14/01/2022
                                  03:48:01
                                  Bengaluru NSH
                                  Item Received
                                  13/01/2022
                                  15:56:45
                                  Kengeri S.O
                                  Item Dispatched
                                  13/01/2022
                                  13:24:56
                                  Kengeri S.O
                                  Item Bagged
                                  12/01/2022
                                  15:43:47
                                  Kengeri S.O
                                  Item Returned INSUFFICIENT ADDRESS
                                  12/01/2022
                                  10:27:59
                                  Kengeri S.O
                                  Out for Delivery
                                  11/01/2022
                                  15:25:29
                                  Kengeri S.O
                                  Not Delivered Addressee cannot be located
                                  11/01/2022
                                  15:25:16
                                  Kengeri S.O
                                  Out for Delivery
                                  11/01/2022
                                  14:47:05
                                  Kengeri S.O
                                  Item Received
                                  11/01/2022
                                  12:28:40
                                  Bengaluru NSH
                                  Item Dispatched
                                  11/01/2022
                                  10:46:54
                                  Bengaluru NSH
                                  Item Bagged
                                  11/01/2022
                                  08:30:00
                                  Bengaluru NSH
                                  Item Received
                                  11/01/2022
                                  01:50:26
                                  Bengaluru NSH BNPL Centre
                                  Item Booked
                                  Feb 17, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 17, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (907822) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Rupendra1703
                                    Jan 16, 2022
                                    Resolved
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                                    Resolved

                                    About closing of flexi cash account

                                    I have a offer of flexi cash account on my salary account and customer service man open my account in December 2020 and he told me that this is for one year and after one year if you want to continue pay processing fee and continue with this and if you want to cancel you can cancel on phone but after 11 month in December 2021 i have called to customer service about closing my flexi account but he told me that this service can not close on...
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                                    Surya403
                                    Jan 16, 2022
                                    Resolved
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                                    Resolved

                                    110days gone but till now cash back not received.i am purchased samsung product on 28.09.21 but interest cashback and Additional cashback till now not credited...please help mee
                                    Transaction id-[protected]
                                    Jan 16, 2022
                                    Complaint marked as Resolved 
                                    Email [email protected] Mobile number-8807553499
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Jan 16, 2022
                                    Updated by Surya403
                                    Compliant not resolved
                                    Verified Support
                                    Jan 17, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (907891) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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