ICICI Bank Complaints & Reviews

Hi Team,

I am still waiting for my 6000 cashback in my icici account for purchase of Iphone 13 done in feb 2022. Kindly help.

Unable to attach a file as well. In the link.

Hello Sir/Ma'am,
I am Dalvendra Singh and my account in ICICI Bank.
On 07/06/2022 @ 14:39hrs, I have received a message that my debit card (ICICI BANK) has been blocked due to security reason. I had visited icici bank branch, Boisar, Maharashtra--401501 and met ICICI bank officer (Mr. Neeraj) and shown him received message (for any fraud) & told my recent transactions (which i did for my daughter SSY account through my Indian post office account for FY 23...and earlier same was done for last FY22 with same account) and i asked him what is security issue with my account and requested to unblock my debit card and all others accounts (online) as well to use further as i am on leave (LTC) and needs money for that and also told him regarding my family medical & daily needs urgency. He discussed my issues with his superiors and told me that my debit card is blocked permanently but he did not know/aware what is actually security issues. So he called to customer care no. ([protected]) from my phone but this no. was not connecting, we tried many times. He again discussed with his superiors and told me that i have only one option to given new card request on chargeable basis only. As i had no option so requested to give me some money from my account to survive till time... and i want to given complaint/ request to ICICI bank branch that time but he told me that there is no option to given complaint in bank and for that i can do only online complaint. and he not given/ issue money to me from my account to survive (with family) and told me that i need to called customer care later for this.

On 08/06/2022, I have called customer care no. and connected two times and explained him regarding my issues and requested to unblocked my card and online account for further used my urgencies and payment for grocery & Milkman, rent and others. Also requested to non chargeable new debit card. He assured me that non chargeable card will be send by Bank and my google pay will be working after one hour and i asked him why icici bank branch officers not resolved my issue yesterday, even they were not aware about this and how we will survive without money and how will take daily needs and medical urgency without money as my all money in my icici bank account and that is blocked now. ? during discussion he told me to visit icici bank branch and phone was disconnected automatically or may be disconnected by them (29min 28sec both time). I have tried again to connect with customer care no. many time but ICICI bank customer care no. not connected and showing me maximum nos. attempted by me. I have written e mail to resolve my issue immediately but still awaiting for action.
After 2 hrs I have tried to pay milkman through google pay but transaction not happened as my all account/transection is blocked by ICICI Bank. This is frustrated me and my family and not feeling good due to this situation. We have money in my account but can not used due to ICICI bank blocked all transection unnecessarily and unable to unblocked now. we have canceled all my planned to visit anywhere (Leave-LTC) due to this issue.

On 09/06/2022, call came from ICICI bank for new debit card and i have given all my details and explained all the issues facing from last two days and requested to unlocked at least my google pay account as they confirmed yesterday to use for survive with my family and also requested to connected my call to customer care and right/authorized person who will help me immediately as i am tried many time and till now no hope showing to resolve this issue by ICICI bank... I was frustrated badly as me and my family is suffering due to this unplanned/ surprisingly blocked all account transection by ICICI bank and nobody is helping me and doing harassments and torture's of customer (myself) by ICICI bank by asking same things many time but not doing anything for resolving this issue and not supporting to me & my family for survive during this situation (need money urgently for paying daily used - food/milk/rent etc.
ICICI bank Customer care persons are saying to visit icici bank branch and ICICI bank officer have no knowledge/system to resolve and provide financially help to customer (myself). Its very difficult to survive in medical and daily needs without money...and they said do call to customer care no.

Why ICICI bank officer not unblocked my account immediately ?? Why bank have no option to take written complaint for emergency situation (I have no money to survive ?? Why bank not issue/given money from my account for survive (with my family), even i have sufficient balance in my account.?
Why bank officers not called to customer care no. through their network or banking system inside the bank... why connecting through my no. only, even the no. was not connecting. ?? they were more interested to issue new card on chargeable basis...not to unblocked my existing card.
Why customer care and bank officer not transferred my case to right/authorized person, even i have requested them many times.??

Please help me and do the needful as soon as possible and take action to ICICI Bank to prevent such situation faced by customer with family in future...As We have no money to survive (in case of emergency and for daily needs) due to such behavior and no support from ICICI bank till now.

Customer care call details and google pay transection details and my family medical reports attached for your reference please.

Thanking you.

Regards,
Dalvendra Singh
Ph-[protected]

On 26th May 2020, Rs 826 deducted from my account automatically and below are the statement details.

'DMC/[protected] DP CHGS TILL APR-22’

My RM told to me that there will be no charges at all but am surprised with this transaction happened without any notice.

Now, when am trying to contact my RM, not getting any response. It's been 10 days that I contacted her and not a single call received so, raising this complaint.

I want complete refund on this.

And please do consider this on high priority.

Thank you!

Regards,
Sainath

Dear Team,

I am not using me Demat Account still the charging for it. one of the customer care representative opened my account and told me its free. How can I supposed to this happened after saying that the account is free and provide me all details.

Please do something about it, I am very disappointed.

Hi Team, This has reference to my complaint with ICICI Bank eToll Payments. Reference No. : CMP[protected]
I have been charged for passing through toll gates on 25th May (two times), 31st May (two times). I complained four times against this four transactions. Three are under processing. One is rejected. As per the photo provided by the bank as proof for rejection, is a Taxi cab KA03AB8285, where as my car is a private one - KA04MM4001. There is no provision for escalation on the ICICI Bank website, my ticket remains closed.
My fastag is misused frequently. Bank is unable to take any action. I wanted to block it temporary, that too is not working on their website. Please help to resolve. Thanks! Geogy Mathews.

Dear Sir,

I would like to keep you informed, that I, Mrs. Roshni Karmali Kanjee, had deposited cash amounting to ₹. 40, 000/- in 500 rupees note denomination at your Koldoongri branch ATM Cash Deposit machine. I had deposited cash around 3pm today 8th June 2022.

Further to above, while i had deposited, i had put my account number and my phone number correctly (AC#[protected] Branch Vile Parle East, Mumbai), after that i could read my name correctly too on machine screen and once deposited, i got receipt which i checked it ₹40000/- and my name showed correctly, so then i threw receipt / deposit slip in dustbin then, but till now I have not received any SMS nor its showing in my account.

Can you please help regarding this? It seems there was some fault at deposit machine

Thanking you

Regards,

Roshni Karmali kanjee
Email : [protected]@yahoo.in
Contact number : [protected]

I had Ferrari visa credit card from icici bank, which was closed a long ago still it’s shown as active in my cibil score.

Please do the needful to correct the same.

My account number is -[protected] Amount debited even after unsuccessful process, and amount is not refunded of RS 1261

I am an icici bank customer. Today[protected] ecsrtnchg charged 500 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

Hello,

My Account got debited with 590 as ECSRTNCHG.why this is happening????? What is actually ECSRTNCHG ??? Why it deducting from account.

I haven't taken any policy but amount was debited from my account 1899 +1899 two times. Please refund my debited money to my account.

Hi,
My ICICI bank account :xxxxxxxx4573 has been charged with "MABchgs-Apr22+GST" these charges every month without informing me. If informed i would have closed this account. 16th Mar - Rs7.09, 13th Apr - 412.01, 11th May - Rs590. This account is a Salary account with zero balance maintainance. Then how are these charges applied to this account and why at this Cruicial Carona time, where people are losing jobs.

I have lost my job and every rupee is cruicial for my family. Ph:[protected], Please resolve this as soon as possible. Please let me know whether i need to close this account.

This isn't the first time it is happening with me. I tried to make payment on irctc website through icici upi. Money has been deducted (₹1995) but neither did I got the service not any refund. Now Irctc is saying that it has not received any amount and Icici bank is saying they have processed it. Where should a customer go?
Similar thing happened last month also with icici upi.

My ICICI Bank account was debited by 1310.25 Rs by VIN/gotinder co and this transaction was not done by me. I wonder how can someone just take money from my account without my consent because I didn't receive any OTP for the same. This is a major security breach issue in ICICI debit card, please look into this matter and i want my money back. Thank you.

Sir i tried to open an icici mine account which is a zero balance account but it shows can't open the account at this location kindly visit the branch. I went to icici branch they said we open insta saving account and they knew nothing about icici mine account/digital account. All i want is that i should be able to open this account online in jammu and kashmir. Please help!

ICICI bank raila में kcc loan ~ 2, 21, 000 था हमने 2, 21, 500रूपए जमा करवा दिया, फिर उन्होंने कहा कि 15 दिन बाद no due हम आपके घर पर भिजवा देंगे, लेकिन जब 15 दिन बाद उन्होंने नही भिजवाया तो हम बैंक गए और उन्होंने कहा कि 650 रूपए और बकाया है तो हमने 1000 और जमा करवा दिए फिर उन्होंने कहा अब फाइनल हो गया 10–12 दिन बाद no due ले जाना यहां आकर, आज जब बैंक गए तो वहां के ब्रांच मैनेजर No Due certificate नही दे रहे है, अब और 2500 रूपए जमा करवाने होंगे, और फिर 10–12 दिन बाद आना no due certificate लेने के लिए, ऐसा बोल रहे है ।, मैनेजर कह रहे है की हमारा एक आदमी छुट्टी पर चला गया था इसलिए टाइम पे आपका KCC account बंद नहीं हो पाया अब आपको 2500 रूपए और जमा करवाने होंगे। सर इस सारी बैंक की प्रोसेस में हमारा क्या फॉल्ट है, हम क्यों बार बार रुपए जमा करवाए ।

Last month they had charged 500Rs +90Rs as GST for late fee of credit card bill. It was one day delay and next day cleared the bill. This month they have added 210 Rs as interest +18% GST on previous month late fee. They didn't provide any provision to clear the late fee or did not send any email or sms to clear the late fee. They simply sum up this late fee for next month bill so that they can apply the interest.

This is totally unacceptable, unethical, fraudulent practice by ICICI Bank.

God knows why RBI or Indian government is not taking any steps against this cheater bank.

In May 2022 the first week, I tried to transfer my PF and the EPFO website had asked me to add my bank details upon doing that, the page displayed the "Verification under process" status. I contacted the bank for approval and they said they are not sure how to do that. I contacted my employer and he did not receive any request on the same.

It has been more than a month and ICICI bank is not verifying my EPFO bank KYC and their customer care experience is also not satisfactory. I request the concerned authorities to look into this matter and take action against the bank.

UAN:[protected]
Contact: +91-[protected]

From today morning I am getting calls from your bank.I disconnected a few calls and they trying to make calls from different numbers.Do you think we are so free.Dont these people have sense that you houln't once the call is disconnected.I want it to be stopped right now.
Else I will file a complaint against the bank in consumer court

Hi
I have purchased 4 bonds on 19.02.2002
Certificate No 60128
Distinctive Number #[protected]
Name : Sanjeev Kumar Saxena

purchased 6 bonds on 03.04.2003
ICICI TAX SAVING BOND - 022003 TSB
Certificate No 110643
Distinctive Number #[protected]
Name : Sanjeev Kumar Saxena

Kindly confirm the redemption process of these bonds