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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 152

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A
Aniket2040
Jan 29, 2022
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ICIC bank's working style really annoys me. ICIC Bank has deducted two ECs return changes of Rs.589, 590, and 568 on 29th Jan 2022.
I request that ICICI bank refund my deducted amount immediately. My account number is[protected].
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (950286) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    P
    Prithvi7273
    from Hyderabad, Telangana
    Jan 29, 2022
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    Address: Hyderabad

    DMC/[protected] DP CHGS TILL DEC-21

    This is a fraud and fooling customer by deducting 826 from my account when I’m not using any special services or demat,

    I need an answer form ICICI
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 29, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (949204) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Jan 30, 2022
    Updated by Prithvi7273
    They have charged me stating i have an demat account. I have never said yes or activated demat account in 6 years
    Same issue with me also
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      W
      WPS Hosting
      Jan 28, 2022
      Resolved
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      Resolved

      An amount deducted from my bank Account Name: NJS WEB PUBLISHING SYSTEMS PRIVATE LIMITED
      Account Number:[protected]
      Ifsc - ICIC0000243

      Rs 590 has been deducted Five times with same month from my account on[protected] against NACH_AD _RTN_CH RG~ADBL DESK~24J AN22~9a3 1b60~JUS DIALA

      Let me know why you charging this amount from my account. What this is charge for?
      I am maintaining my monthly limit above 10000 then how could you charge
      .
      Kindly refund my money otherwise i will file a compliant in consumer forum.
      Thanks & regards
      RASHIDUL SAIKH
      Ph.[protected]
      +1 photos
      Mar 2, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 29, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        S
        saranyabaskar96
        from Chennai, Tamil Nadu
        Jan 28, 2022
        Resolved
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        Resolved

        My food card/multiwallet card is not linked with my mobile number. I reached out to customer care multiple times but issue didnt resolved. I am not getting sms alert while using my card and also not able to check the card balance.
        Mar 3, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 29, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (949304) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          T
          tanuj1986
          from Mumbai, Maharashtra
          Jan 28, 2022
          Resolved
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          Resolved

          I was having credit card of icici bank
          icici card no"[protected]" since2005 and in 2008 i dont have money to payn back some of rs 10000
          now the recover agnecy calling me continuely to pay the money that also 56000/-
          i told i can pay 10000/- so he was telling very wronly
          name :uday
          mobile :[protected]
          and also this man is calling my whole family for recover

          now there legal team also calling :[protected]
          Mar 1, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 29, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            U
            Umakantpaul
            from Lucknow, Uttar Pradesh
            Jan 28, 2022
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            Actually i made a transaction from CANARA BANK ATM at vikash nagar lucknow,

            ATM ID- 2405W014, TRANSACTION ID- SB498800, amount of 2, 500 on 30/12/2021 at around 1:46 afternoon.Amount was debited from the account but cash was not dispensed .I already complained on 30/12/2021, complaint no-SR[protected].It is already take more then 21 working day's but there is no any update about it.
            First time I'm facing this type of service related difficulties, I'm using ICICI Bank last 5 years.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (949263) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              D
              Deepak993
              from Faridabad, Haryana
              Jan 28, 2022
              Resolved
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              Resolved

              Address: Sector 16, SCO 104-105, Faridabad, Haryana 121007

              Hi,

              I'm from NIT-1 Faridabad. In the month of November 2021. I got the letter from Income TAX regarding the ICICI BANK ACCOUNT on which they have clearly mentioned transactions that have been occurred on the behalf of someone. Once I received the letter I went to the nearby ICICI BANK Branch situated on Nehru Ground nearby Shubham Tower, they told me the BANK ACCOUNT opened in ICICI Bank Sector 16 SCO 104-105, Faridabad, Haryana 121007 Branch. I went to that branch met with the Deputy Branch Manager, Ms Anupriya Sharma ([protected]). She shared all the details of the ACCOUNT mentioned below. I asked for the ACCOUNT status and the Bank transactions from start to till-end, she denied it and told me to file the FIR. But the ACCOUNT doesn't belong to me, that is the reason I haven't filed any FIR so far. But the reason is I'm getting letters from INCOME TAX continuously from NOV 2021-JAN 2021. I had the conversion with ICICI BANK HEAD OFFICE they denied help and forward me to the Branch. I went to the BANK again to clear the concern, they denied to help me with this, I asked to share the courier tracking number as they keep saying we have shared letter's, and other types of documents. But they haven't shared any courier tracking number with me. Neither my contact number is registered with the BANK account, nor my email ID. So, how do they get updated my Aadhar number in the BANK ACCOUNT, as I have only 1 contact number which is "[protected]" and that is registered with my Aadhar card.

              I have started my job career in DELHI in FEB 2013 on that time company on which I was working used to call the Bank executives to open the account of all the employees, the process as they took our passport size photos, PAN card, Aadhar card along with the account holder signature and once the documentation completed them handover the KIT having chequebook, ATM card and rest of the documents. Since 2013 I have 1 HDFC BANK Account opened in the office itself, after that in 2019 I have opened another account in SBI. In ICICI I have 1 mediclaim policy, 1 insurance policy and SIP that is the only link I have with ICICI and that was started in[protected]. It's a fraud someone used my KYC documents in the ICICI BANK.

              ICICI BANK ACCOUNT NUMBER[protected]
              ICICI BANK ACCOUNT OPENED in Sector 16 SCO 104-105, Faridabad, Haryana 121007 Branch
              Current Status of Bank Account - Dormant
              Registered Mobile Number- [protected]

              Attached are all the screenshots and the attachments of the email received from ICICI BANK and INCOME TAX

              Regards
              Deepak
              #[protected]
              +2 photos
              Mar 3, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 29, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                S
                satyaki chanda
                from Kolkata, West Bengal
                Jan 28, 2022
                Resolved
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                Resolved

                In my icici accout no, rs.116.82 debited as "RwdFee/[protected]/271221+GST". I did not redeem any points from my debit or credit cards. How could you debit money from the account without any information?

                Kindly confirm the transaction details to recover the debited amount as well as little bit care while using online transfers.
                Any help would be appreciated!
                Mar 2, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 29, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (949293) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  D
                  Jan 27, 2022
                  Resolved
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                  Resolved

                  03 Jan '22
                  RTN CHG-2651/FUNDS INSUFFICIENT/03.01.22
                  590.00 Dr

                  The same was debited from my account with no reason, I was having balance in my account, my name is Dhiraj Vaswani account number[protected]
                  +1 photos
                  Mar 7, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 29, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    ParthNaik7918
                    from Gandevi, Gujarat
                    Jan 27, 2022
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                    Address: Gandevi

                    I want to know why icici bank debited 590 from my ac. I want my refund
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (946398) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      satyasmily
                      Jan 27, 2022
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                      Hi Team,

                      Due to some urgent reasons i had to travel uk for few months and now i have to change my registered mobile number to my international number as my india sim is not working anymore and i am unable to do any transaction as i am not receiving otp
                      Please help me to change my mobile number to new number +44 [protected]
                      Old number +91 [protected]

                      Thanks
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (946405) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team"
                      satyasmily's [Complaint's author] reply, Jan 31, 2022
                      Hi,

                      I cannot see the mail address as it is protected. Please send the mail id as a message so that I can email my concern with contact details.

                      Thanks
                      satyasmily's [Complaint's author] reply, Feb 1, 2022
                      Hi,

                      Could you please respond on this.

                      Thanks
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                        D
                        dablu231
                        Jan 27, 2022
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                        Resolved

                        Complain against icici bank. They close my saving account without any types of notification .I am a student and my monthly expensese are on those account . whenever i talk to customer support they never co-operate and never give proper instruction . They just passing call one another to other . as a student i have move to another place for study and i have already inform them that i will not able to pick document at my given communcation address. they said no problem will shift your document at your place but then they refusing . I have no option but to leave study and get to communcation address to collect . now they issue self demand draft which can only redeem if i have my own account . at this stage i have only one account that was closed by bank .i said to reopen my account they refuse and said this account is permanently closed without any reason .now they said we will open account with one condition you have to maintain 25000 minimum balance in account . how suppose to maintain that account on this stage of my life
                        Jan 27, 2022
                        Complaint marked as Resolved 
                        i want to get my money as fast they closed my account without any notification and reopen my account as soon as possible . they are literally haraseeing
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 28, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (946429) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          smithamarakini
                          from Delhi, Delhi
                          Jan 27, 2022
                          Resolved
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                          Resolved

                          Address: Mysuru

                          Hi,

                          One lady from Icici bank called me and forced me to opt for credit card. She told me that if I do not opt for it, then the home loan balance transfer would not be processed. It is mandatory to take the card as it is being provided to me without any charge and cost. I have no other choice but to take it. Even if I told her that I can take legal action for forcing me to opt for credit card, she still insisted and told me that I can cancel after one month if I really do not want it.

                          Is it legal?
                          Who gave them our details? What about my data privacy?
                          What happens if I do not take delivery?
                          What happens if I cancel it immediately?
                          What is the procedure to cancel it?

                          Thanks,
                          Smitha
                          Mar 4, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Jan 28, 2022
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (946045) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            manujagannath
                            from Bengaluru, Karnataka
                            Jan 26, 2022
                            Resolved
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                            Resolved

                            Address: Bengaluru

                            Respected Sir/Madam,

                            Today at 21.12 at Rajajinagar Rajkumar Branch Bengaluru, I deposited Rs 42500 in a deposit machine for the Ac No[protected] . the machine returned 3 notes and informed me that only Rs 31000 was deposited.

                            I was shocked to see this and thought may be I left about Rs 10000 in home. And added another Rs 10500 cash which I had with me at that time.

                            When I came back home I checked in home I did not find the Rs 10000.

                            Please do the needful and find out if Rs 10000 extra got deposited in Ac No[protected] but not credited.

                            Regards,
                            Manu
                            +1 photos
                            Mar 9, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 28, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Shankar Kumar Gupta
                              from Delhi, Delhi
                              Jan 26, 2022
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                              Address: Mayur vihar

                              Account no:[protected]
                              Account holder name: Shankar Kumar Gupta
                              IFSC code: ICIC0006297

                              Today at 8 am and 5pm ICICI's ECSRTNCHRG hit my account and debited
                              334.28rupee and 400.72 rupee respectively...
                              This was not happen first time... earlier constantly it occurred...
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (insert post ID here) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (943003) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                makkimm
                                from Mumbai, Maharashtra
                                Jan 25, 2022
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                                Deducted directly Rs. 117 from my account for Bajaj Auto without any intimation. I have sent emails but there is no response from the ICICI Bank
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (938514) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  Abinav narayanan
                                  Jan 25, 2022
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                                  Resolved

                                  My last bill on December on my credit card was 1, 00, 000 and i paid around 73, 600. When this month bill was generated there was hidden charge of 6, 400 came apart of interst charges around 1, 100. So i contacted the customer care executive about this hidden charges which is 300% pa of my remaining amount. Executive suggest to contact customer care through email and i well get charges revised because i have a medical reason which i was quarantined on the deadline to pay the bill.They have policy to revise the hidden charges on any medical reason. I've sent 2 e-mails for why i was unable pay amount in full and ask for rectification for unfair hidden charges.They didn't give a clear rectification.
                                  They are leading bank in India and they are squeezing their customers and leaving ethics behind on this difficult times.
                                  I'm ready pay interst charges but unable to pay which is one-third of my salary. Hope you find a solution.
                                  +1 photos
                                  Mar 7, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jan 27, 2022
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (942984) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    N
                                    Naresh Jandial
                                    Jan 25, 2022
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                                    Address: SECTOR-9, MADHYA MARG CHANDIGARH
                                    Website: www.icicibank.com

                                    Please find attached my statement, three transactions are fraud or doubtful:

                                    A.24.01.2022-CMS Transaction -CMS/[protected]/ADTPSLSPIG-[protected]- Amount 5112.50

                                    B.19/0/2022 Bank Charges NACH_AD_RTN_CHRG~TPSLSIP~12JAN22~cccd
                                    b27~[protected] Amount 590.00

                                    C.21/01/2022 Bank Charges MNDT_CHRG~ADTPSLSIPG~20DEC2021~100077
                                    7218- Amount 118.00

                                    You are requested to revert immediately.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (938526) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      N
                                      Naresh Jandial
                                      Jan 25, 2022
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                                      Address: Sector 9, Madhya Marg Chandigarh

                                      Today I received this message:

                                      Dear Customer, ICICI Bank Account XX892 is debited with INR 5, 112.50 on 24-Jan-22. Info: CMS*[protected]. The Available Balance is INR 37, 206.15. Call 18002662 for dispute or SMS BLOCK 892 to [protected]

                                      I have not given any mandate for Auto debit so how come this debit from my account.

                                      You are requested to revert, if its some error from ICICI BANK, then cancel.
                                      Please find attached my statement, three transactions are fraud or doubtful:

                                      A.24.01.2022-CMS Transaction -CMS/[protected]/ADTPSLSPIG-[protected]- Amount 5112.50

                                      B.19/0/2022 Bank Charges -590.00

                                      C.21/01/2022 Bank Charges-118.00

                                      You are requested to revert immediately.
                                      ICICI Bank customer support has been notified about the posted complaint.
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                                        M
                                        Mrugesh2295
                                        from AHMEDABAD, Gujarat
                                        Jan 25, 2022
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                                        NON-TRACKABILITY OF ICICI BAJAJ SCOOTER BOND-FOUR

                                        I am Mrugesh Rajnikant Patel writing on behalf of my father Rajnikant Ravajibhai Patel.

                                        Mr. Rajnikant Patel is the Bond Holder ( Bond Holder no.[protected] of ICICI BAJAJ SCOOTER BOND allotted on 06.08.1999.

                                        It Maturity date / Redemption date as mentioned is 06.01.2026.

                                        There is no trackability of this bond.
                                        How do we redeem it at maturity? Where you we approach for redemption? Updates on the schemes?
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (937646) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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