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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
Complaints 23771
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ICICI Bank reviews & complaints page 149

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A
Apeksha1996
Feb 9, 2022
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On Feb 5, 2022 one assist plan was activated by the bank without my consent and the amount of Rs.1599 was deducted and I got to know about this through SMS and mail which was sent at 10:10 PM at night. This is highly disappointing as the bank is also doing these type of frauds and without the customers permission. We are using bank debit/ credit card this doesn't gives the right to deduct any money without the permission from customers account. I had also email the customer service of ICICI Bank and not recieved any response. Kindly help me to resolve my issue deactivate this plan and refund my money.
Feb 25, 2022
Complaint marked as Resolved 
Thank u so much as now my problem is resolved the one assist plan is deactivated by the bank and I had also got the full refund also. There was no call from the ICICI Bank only the Sms was sent informing me that my full deducted amount will be refunded in my account. Now I had received my full amount hence my issue is resolved.
ICICI Bank customer support has been notified about the posted complaint.
Feb 14, 2022
Updated by Apeksha1996
As i had earlier complaint about the activation of one assist plan bank replied and told me that they will deactivate my plan but they told that I had asked for deactivation of this plan after 30 days so only 50% of the amount will be refunded which is so not true they can't deduct my amount through false allegation I had received the mail of activation on 5feb 2022 and on the same day itself I had mailed the bank for deactivation. They have no right to cut my refund amount. Ask the bank to check their details thoroughly they can't do this type of fraud to their customers firstly they activated the plan without consent now they are deducting half amount by saying wrong details. I had also mailed the bank regarding this wrong information but still not got any reply... below i am attaching the screenshot of mail which I received from bank . Kindly solve my issue as soon as possible.

Dear Apeksha, We request you to provide us your details via this link http://survey.webengage.com/ws/~1qq44ps along with the code FEB04CA0203 our team shall look into your case and connect with you within 24-48 working hours - Andreya, Team OneAssist.
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    srmrk1980
    Feb 9, 2022
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    My name is suryaprakash pandey.on[protected] i visited andheri east koldongari icici branch with my father. my father is senior citizen and he has locker(locker no 631) with this branch. every time he is not possible to go to bank to avoid this i decided to join this locker. for this we have submitted all relevant documents to branch with KYC details & 100 rupees stamp paper (stamp paper is on my father name). complain is that bank employee is saying this will take 5days working. my question is that why 5days working is required ? please help or support to resolve this in less day i think your bank is not supporting customer
    Mar 19, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Feb 11, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (986271) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      srmrk1980
      Feb 9, 2022
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      Dear sir, My gold loan account number is[protected].Loan from ICICI bank andheri east branch koldongari
      this gold loan account is on my father name whose is senior citizen and dependent on me.
      i have visited branch bank and they said you will get excess amount of 2000 but they just given 400 I have done online payment but number of time outstanding change I have done three times payment same day but every time new outstanding showing different value 1st time outstanding amount 294.66 2nd time outstanding amount 292.66 3rd time outstanding amount 585.32 4th outstanding amount 1170.64 5th outstanding amount 2300.
      on 29jan loan is closed and bank is considered closure date 29th jan 2022. i am continuously following for closure of this gold loan account from December 2021 . i written to consumer forum and nodal officer but they have considered 29th jan 2022 and charges extra
      Mar 18, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Feb 11, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        tejaswinithalla
        Feb 9, 2022
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        I have 31rs in my account and now it is showing balance as -2077 rs . Could you please let me know why the balance gone to negative I don't have any pending EMI or payments
        Mar 14, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Feb 11, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          S.Kokila Sridhar
          Feb 9, 2022
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          People from ICIC Bank are calling continuously for the past one year.. stating that " They first asked me do you Prashant Kumar and I said no.. But still they were saying that I didn't pay the credit card bill. I said I don't know who Prashant Kumar is and I have no relation also in this name. But they were saying that he has given alternate number of yours so we will be calling you.. Near I got 100 calls from this Bank. I was telling that I am not involved in this...you are calling a wrong person. Even telling that this mobile number does not belong to Prashant Kumar and I am using this number for the past 4 years. But still they are continuously calling me and asking me to accept that I know him. I don't have any account in ICIC Bank and nor giving my personal number to anybody. I told them that if he is the person kindly go to his residential place to collect the same. But they are not doing that instead they are calling me and torturing me a lot. I am really fed up. Kindly block all the numbers from ICIC Bank which will be more helpful to me.
          Mar 12, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Feb 09, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (981944) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            _krishna_moorthi
            Feb 9, 2022
            Resolved
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            Resolved

            This is Krishnamoorthy and having Salary account with ICICI Bank. I am sad to write this complaint.

            I got to see that ICICI has deducted around Rs.1010 from my account on 21st Jan 2022. The bank statement shows that this amount was deducted as MAB charges. Please check the attached image for more details.

            But I was never knew this requirement when I opened the account.

            Please take some action to help me get back the debited amount, as there was no proper communication. Please write to [protected]@gmail.com for more information
            Mar 12, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Feb 09, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              Bhaveshpatel38
              from Mandvi (Surat), Gujarat
              Feb 9, 2022
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              Rs. 343 has been deducted from my account as DP CHGS TILL JUL-18
              Rs. 826 has been deducted from my account as DP CHGS TILL JUL-19
              Rs. 826 has been deducted from my account as DP CHGS TILL JUL-20

              All these charges deducted on 23/12/2021.
              I have never activated and used my Demat account using my icici account till now. There was no prior notice.I haven't received any deduction message to my mobile or on my email id. I need justice and my money back immediately.

              My account number is :[protected]

              Pls do the needful as soon as possible and reply soon
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (981261) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                Y
                ykbhardwaj
                from Noida, Uttar Pradesh
                Feb 9, 2022
                Resolved
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                Resolved

                I have been a customer of ICICI Bank over 20 years. I moved to US and while converting my savings bank account to NRI, Bank added 2 more accounts with a new ID. I think sales team might benefit more showing me as new customer. I requested to merge all accounts under one ID but they started deducting minimum balance charges even after keeping a total amount of 20 Lacs and ~25 Lacs total assets across accounts. While I was working to get charges reverted, they slapped me another.
                I felt ICICI Bank is more interested in charging customers rather than solving problems or retaining them. I will ensure that NRI community is aware of ICICI bad services and stay away from them.
                Yogesh Bhardwaj
                Ref 000WFaGXXY0BRK1C
                Mar 12, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Feb 09, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (981965) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  Asdhawon
                  Feb 9, 2022
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                  Hi team

                  I got a deduction of 590 inr rupees today for ecsrTnchg from my icici saving bank account

                  Kindly check what are these charges.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (981265) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    J
                    Jaffarsha
                    Feb 9, 2022
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                    Resolved

                    I've salary account in ICICI recently they've deducted CashTxnChgs Rs.2377.70 and againg they've deducted ECSRTNCHGS of Rs.590/-. What is it? it's kind of robbery without intimating anything they've deducted amount from my account. Very very worst
                    Feb 9, 2022
                    Complaint marked as Resolved 
                    Not resolved yet...
                    ICICI Bank customer support has been notified about the posted complaint.
                    Not resolved yet...
                    "Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (981268) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team"
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                      bharath.s007
                      from Chennai, Tamil Nadu
                      Feb 9, 2022
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                      Address: ICICI DIrect mumbai

                      Please vote and raise more complaints as ICICI direct site is always down and orders will never place on time, it is way to cheat retail investors with high brokerages and bad system.
                      System down this morning - 09/02
                      ICICI Bank customer support has been notified about the posted complaint.
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                        bharath.s007
                        from Chennai, Tamil Nadu
                        Feb 9, 2022
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                        Address: ICICI direct mumbai

                        ICICI direct is the worst broker, their site is down and they do this purposefuly to cheat retail investors by using their undue influence in the mumbai markets. Sincere advise is to avoid this broker and go for other geniuine brokers, .
                        ICICI Bank customer support has been notified about the posted complaint.
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                          Ganapathy Sathappan
                          Feb 9, 2022
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                          From morning trading starting hours till now it is ICICI direct website is down
                          Date 09/02/2022
                          ICICI Bank customer support has been notified about the posted complaint.
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                            A Subrahmanyam
                            from Hyderabad, Telangana
                            Feb 8, 2022
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                            Address: HYDERABAD

                            I purchased tax saving bond bearing no.12838 having distinctive nos. 55343 and 55344 rs.5000/- each against which i donot remember having received the payment. Request kindly check and inform the payment details per return.

                            A subrahmanyam
                            [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
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                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (978341) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Sunita Kapila
                              Feb 8, 2022
                              Resolved
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                              Resolved

                              I am icici account holder . I have been continuously disappointed by deduction charges. Almost 1861 rupees deducted . This is unfair without any prior notification and information.it is told to me all transactions are free due to senior citizen account.my account number is [protected].
                              Mar 12, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Feb 09, 2022
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                teli.vaibhav
                                from Bengaluru, Karnataka
                                Feb 8, 2022
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                                Hi,

                                I am an NRI customer with ICICI bank. I recently opened an NPS account which is in a freeze state due to pending KYC verification from ICICI bank. It has been pending for a while and I have called your call center multiple times but the customer support is clueless as to the issue. Can someone help me out with this?

                                Regards,
                                Vaibhav
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Feb 08, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (977833) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Feb 11, 2022
                                Updated by teli.vaibhav
                                I see [protected]@icicibank.com. What's [protected]?

                                Regards,
                                Vaibhav
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                                  shiniemehrotra
                                  Feb 8, 2022
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                                  Address: ICICI Infotech Services limited, Maratha Mandir annex, Dr A R Nair Road, Mumbai Central, 400008

                                  ICICI only Vimal Vaatsalya Bonds (1 in number) issued in the name of Mr Aditya Kumar, under Bondholder no 0000001 and certificate number 61933, on 01.07.1999 and redemption date marked as 01.01.2018, a tenure of 18 months @ face value of Rs 1000/- where the Name of Bondholder is mentioned as Assam Sales Corporation- Agent: Reliance Industries Limited (Textile Division) and distinctive number[protected], has not been paid yet even after the redemption date is past due date.

                                  There has been no communication received regarding the updated communication address where the bond can be sent /and surrendered for redemption after maturity.

                                  Please update with the mailing address of the concerned department to get in touch with the authorized department or officials to get the same done.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (977830) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Amit170490
                                    Feb 7, 2022
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                                    My Name is Amit Menon.
                                    On 4th Feb 2022, 590 Rupees has been deducted from my account in the name of NACH_AD_RTN_CHRG~IPRULI without any notification.
                                    I did not get any notification. What the hell wrong with ICICI.
                                    What is this transaction purpose?
                                    I have always maintained surplus amount with the account.
                                    I want a strong reply from your side
                                    Mar 17, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Feb 08, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (977830) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Verified Support
                                    Feb 08, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (977827) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      jayminr12
                                      from Rajkot, Gujarat
                                      Feb 7, 2022
                                      Resolved
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                                      Resolved

                                      Hello,

                                      I made a transaction on[protected] and had to make void sale due to issue in wrong amount emi and offer on my credit card.

                                      I contacted merchant about this but merchant said since he has done void sale he can not do anything about it. TXN id is [protected].

                                      Please solve this and give me a callback.
                                      Mar 15, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Feb 08, 2022
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (977823) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Mrcoldkp
                                        from Pathanamthitta, Kerala
                                        Feb 7, 2022
                                        Resolved
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                                        Resolved

                                        I have never ever expected this kind of experience from a bank like icici .
                                        An amount of Rs 4130 has been debited without any intimation via email msg or call . How ridiculous is it !
                                        Kindly refund my entire money or else I am gonna show this scam to everyone around me so that in future they won't get cheated by icici bank anymore
                                        I will inform everyone across social media not to open any kind of ac with icici as they are looking out ways to empty our pockets through several scams .
                                        My email id : [protected]@gmail.com
                                        Bank ac :[protected]
                                        Mar 10, 2022
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Feb 07, 2022
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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