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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 159

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A
Amitgupta5616
from New Delhi, Delhi
Jan 3, 2022
Resolved
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Address: ICICI BANK ,DELHI

Sir, today I received many threatning calls from ICICI credit card recovery department, saying some my known has to pay them some amount and he is not picking up there calls so they are calling me and talking in indecent manner and trying to threatning me to pay his dues. Even girls are calling from these no and misbheaving.
Please look in to matter and take necessary action, and I am legally filling a complaint.
Amit Gupta
Feb 11, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 03, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (864339) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    sagar__jain_
    Jan 3, 2022
    Resolved
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    Resolved

    Wrong Deduction of Toll Charges

    Has been using icici fasttag from about 6 months, recently I was going through my fasttag statement and found that there were chargeback debited from my account for which the amount was successfully debited earliar.
    firstly I tried to contact with customercare but they are always busy, any their fast tag portal is not that userfriendly or understandable by a normal user.

    So I decided to complain here, I have now only...
    +3 photos
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    D
    Devinn
    from Chennai, Tamil Nadu
    Jan 2, 2022
    Resolved
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    Resolved

    One of my relation is a customer of ICICI Bank. For the past 6 months, she is charged for an amount of 9k apprx without reasons and no- prior informations. She earns 20k per month and the bank is just taking her money just like that. This is so annoying. Please help her get back her deducted money. 🙏🏻
    Jan 3, 2022
    Complaint marked as Resolved 
    Seems like ICICI is not responsible and this is something regarding xyz company from which u got loan..
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 03, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (864335) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Hi Myself Gokulraj, I'm salaried employee, I'm from poor family, daily my money getting deducted from my account,
    590, 590, 590, 189, 190 rs, nw in my account balance is zero something is name called as ECSRTNCHGS, plz refund my money, wthout our intimation, msg or cal, hw can u ppl deduct lk thz, so plz refund my money n solve my problem, my email I'd is [protected]@gmail.com

    Regarding ECSRTNCHG - Comment #3945285 - Image #0
    Regarding ECSRTNCHG - Comment #3945285 - Image #1
    Regarding ECSRTNCHG - Comment #3945285 - Image #2
    Regarding ECSRTNCHG - Comment #3945285 - Image #3
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      P
      Prof Ashish Pandey
      Jan 2, 2022
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      I have never used my demat account yet ICICI deducted 815.40 as dp charges
      Fraud action by ICICI.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (860838) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        V
        Vipin Adhikari
        from FARIDABAD, Haryana
        Jan 2, 2022
        Resolved
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        Resolved

        Hi

        Every year I check my account statement for last year and this year I found the "ECSRTNCHGS" transection for November & December. on checking in internet I found this is due to my auto-debit setup with Zerodha for my investment. I don't know it's my money and my will to invest or not, why ICICI Bank charged me rs. 484 for my rs. 1000 of auto-debit e-mandate. i am sharing my statement below:
        +1 photos
        Feb 2, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 02, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (860843) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          B
          Bajrang Lal Dhaka
          from Mumbai, Maharashtra
          Jan 2, 2022
          Resolved
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          Address: ICICI Bank jaipur

          I have been deducted 826rs on 28dec under the name of DMC dp charges till nov 21

          I am using since about 4 year and have never activated demat account than how I am being charged.when I reached costumer care they told that there is demat account on your name.
          +1 photos
          Feb 2, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 02, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Siddula Harish
            from Guntur, Andhra Pradesh
            Jan 2, 2022
            Resolved
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            Resolved

            My money is ferequently getting deducted in the name of ECSRTNCHGS from my bank account without any intimation. I dont know why this money is getting deducted. On 22nd Dec'21, Rs.441/- deducted. At that time, they said that for not maintaining minimum balance, money was deducted. But on 2nd Jan'2022, Rs.148 was deducted again even after maintaining proper balance in account. Please help to solve the issue.
            +2 photos
            Feb 2, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 02, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              P
              Parinee
              from Mumbai, Maharashtra
              Jan 2, 2022
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              Without my consent 4 times 590 rs was taken away on top of that there is another 458 was taken all this happened in just one day and there are no text message for deduction of this amount.
              Looking to get the amount back asap.
              Now that money has been debited without my knowledge ur bank will apply more bounce charges.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (860872) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                A
                ayushrathore041
                from Noida, Uttar Pradesh
                Jan 1, 2022
                Resolved
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                Resolved

                Address: Noida

                I am Ayush Rathore
                An amount of around Rs. 850 has been deducted from my account no the regular basis for the DP charges.
                I haven't used my demat account to sell any share then why I am being charged for this. Also, my broker app does not shows any such charges.
                I request to resolve this issue as soon as possible and credit the money back into my account.
                Feb 11, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jan 02, 2022
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (860882) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  D
                  Devdatt Palnitkar
                  from Aurangabad, Uttar Pradesh
                  Jan 1, 2022
                  Resolved
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                  Resolved

                  Address: ICICI bank towers, BMC, Mumbai

                  I have three ICICI bank gift cards which expired in Nov 21. Even before the expiry, despite using them with correct PIN and at various locations, including petrol pumps, I was not able to use any of the cards. I had stayed in touch with the local ICICI bank officials, throughout this period.
                  Now the cards have expired, and the ICICI website says that such unused expired cards can be replaced for a charge.
                  I have contacted local ICICI bank branch officials for further information on how to get replacement for cards, but have not received any response from them yet.
                  I want that ICICI bank should give me replacement for these cards.
                  +1 photos
                  Feb 13, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 02, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    G
                    Gokulraj121
                    from Chennai, Tamil Nadu
                    Jan 1, 2022
                    Resolved
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                    Resolved

                    I am Gokul raj . Please note that INR 483 have been deducted from my account as DMC/IN[protected] DP CHGS TILL NOV-21
                    I have never activated and used my Demat account till now. There was no prior notice. This is totally an unacceptable and unethical behavior from ICICI.

                    Kindly close the account if it is active & refund my money at earliest.
                    Feb 18, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 02, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (860891) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      Shiv__
                      from Kanpur, Uttar Pradesh
                      Jan 1, 2022
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                      Address: Lucknow

                      Hey I'm Shivani, an amount of 826 rupees has been deducted from my account in the name of chgs till nov21.
                      I have never activated and used demat account.
                      How can you deduct money without any notice and I haven't received single msg of deduction.
                      I want my money back.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (858330) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        prtk12
                        Dec 31, 2021
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                        Address: Mumbai
                        Website: www.icicisecurities.com

                        Hi,
                        Just wanted to inform you that 826rs has been deducted from my bank account from ICICI direct team for AMC/DP charges for the account which is dormant since a long time and holding amount is not even greater than 1k.
                        They are neither refunding the amount nor closing the account.
                        No trading is been done in this account since a long time.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (857138) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        I have sent you an email, but no response from your end
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                          P
                          purvasha shrivastava
                          Dec 31, 2021
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                          Address: I-304, Ruby Park, Park Street, Wakad, Pune

                          What transaction is this?
                          Deducted 826 unnecessary in name of this: DMC/IN[protected] DP CHGS TILL N
                          OV-21
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (857144) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            H
                            Hamdan Suleman
                            Dec 31, 2021
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                            Resolved

                            Address: Village bahrauli post aliabad district barabanki UP, House number 156 bahrauli aliabad barabanki up 225401

                            Team icici

                            My account number[protected] account type savings
                            My balance dedected without my permission even I'm not getting any OTP balance amount 1957.82 kindly return my amount
                            Thanks
                            +1 photos
                            Feb 13, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 03, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              V
                              Venkatesh Maryala
                              from Chennai, Tamil Nadu
                              Dec 30, 2021
                              Resolved
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                              Resolved

                              I am Venkateshwarlu Maryala 826.00 Rupees has been deducted from my account as DMC/[protected] DP CHGS TILL NOV-21 DP charges on
                              [protected]
                              i have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.My Account Number is[protected]
                              +1 photos
                              Feb 18, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 31, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                G
                                Gaurav_23
                                from Kanpur, Uttar Pradesh
                                Dec 30, 2021
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                                Address: Mumbai

                                Had a Nightmarish experience with ICICI Credit Card Unit, ever since I had applied and got the ICICI Credit card, I have been facing issues at every step -
                                1 .) When I applied for Credit Card on 4th December, the card delivery got misplaced by vendor and ICICI Branch or their CC executives had no clue .
                                After much followup, escalations, Tweets and SRs, I finally got a Replacement card on 28th DEC .
                                SR[protected]
                                Reference ID - 000WFaGUNKF283DD:Re Level1Complaint / Credit Card
                                000WFaGUNKF2833B:Credit card not received :Fraud suspected

                                2.) Then while recharging ICICI FASTAG using ICICI credit card on 29th Dec 2021, 1200 Rs. got deducted but recharge didn't happen .
                                quite normal ? Due to this I had to pay Double the Toll, ofcourse causing half a mile long queue of Cars behind me .

                                3.) While trying to Call the Customer care Selecting Credit card menu Entering my working Card details, every time it says 'INVALID DETAILS'
                                Hence I am unable to register any complaints .

                                Raised on Website LEVEL 1 complaint

                                4.) ICICI Imobile or even website has NO OPTION to register failed CREDIT CARD transactions .
                                Strange !!! but true !!

                                Raised with [protected]@icicibank

                                5.) Again when asked Credit card team to Map my card with my current Employer .. first a SR was registered .
                                But after two days - Their Manager is asking me to again send a fresh mail from official ID and not Registered ID
                                SR[protected]

                                I would strongly recommend against availing the services of ICICI Bank .Such level of callousness and unprofessional behavior is highly criticized .

                                All of this not only cost me money but also a whole MONTH HAS BEEN LOST in trying to get a workaround for never ending issues
                                ICICI Bank customer support has been notified about the posted complaint.
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                                  K
                                  katakam chakri
                                  Dec 30, 2021
                                  Resolved
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                                  Resolved

                                  I have been deducted with 826 rs on 28 th nov under the name of DMC dp charges till Nov 21.

                                  I am using icici since 1.9 years and have never usages any service then how I am being charged .

                                  Please close my demat account and refund my money asap.

                                  My account name & Location is Katakam s m r h Chakravarthy, ICICI Mangalagiri BRANCH, AP
                                  +1 photos
                                  Feb 18, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 31, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (856492) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    P
                                    pranali mestry
                                    Dec 30, 2021
                                    Resolved
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                                    Resolved

                                    Address: Mutke girls hostel chakan

                                    588rs deducted from my icici account without notification
                                    +1 photos
                                    Feb 13, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dec 30, 2021
                                    Updated by pranali mestry
                                    Icici bank give me reply fast
                                    Verified Support
                                    Dec 31, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (856503) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      N
                                      Nagendra Saragadam
                                      from Visakhapatnam, Andhra Pradesh
                                      Dec 30, 2021
                                      Resolved
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                                      Resolved

                                      I am Nagendra Saragadam. 826.00 Rupees has been deducted from my account as DP charges TILL Nov-21 on 28/12/2021. I have never used used my Demat account till now. There was no prior notice about the deduction. I need justice and my money back immediately .My Account Number is[protected].

                                      Please contact me [protected]. Cancel my demat account incase if i have and also i dont need and i dont use it.
                                      Jan 31, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 31, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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