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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
Complaints 23740
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14271
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ICICI Bank reviews & complaints page 162

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S
Shefali Sawant
Dec 26, 2021
Resolved
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Hi my icici multiwallet card is about to end by end of this month. Unable to connect customer care number. Kindly help for renewal of card no. [protected]
Jan 27, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (843151) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    Simran sidhu 0006
    from Jalalabad, Punjab
    Dec 26, 2021
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    Address: Jalalabad

    On 23 dec 2021, 4000 rs was cut from my account without my permission by some fraud ac name dr tarn foundation
    I want my money back
    This was not good
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (842587) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      AshishPrad23
      from Pune, Maharashtra
      Dec 26, 2021
      Resolved
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      Resolved

      Unable to perform online transaction with Debit Card

      Hello team,

      I am facing issue while doing the online transactions and below is the error:

      "For security reasons your MasterCard® SecureCode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at MasterCard SecureCode merchants.

      I called to customer care for this but a pre recorded tape is running there...
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      A
      abhijitsaikia
      from Mangaldoi, Assam
      Dec 26, 2021
      Resolved
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      Resolved

      Address: MANGALDAI
      Website: www.icicibank.com/Personal-Banking

      NACH_AD_RTN_CHRG~CAMS~10DEC21~78d69ca ~ : Debit 430.54 on 27/12/2021
      NACH_AD_RTN_CHRG~CAMS~10DEC21~78d69ca ~ : Debit 43.11 on 23/12/2021
      NACH_AD_RTN_CHRG~CAMS~10DEC21~78d69ca ~ : Debit 116.35 on 20/12/2021

      Reply
      Why my amount was deducted under this following statements. Why i am getting all charges from my account?
      +4 photos
      Jan 27, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 26, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Please Reply Soon
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        S
        selvarajruban
        from Chennai, Tamil Nadu
        Dec 25, 2021
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        Dear Team,

        DMC charges has been deducted from my saving account every year, even though my trading account was closed. This has been happening many years. Kindly help to advise how to stop this or how to close my savings account.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (840700) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Sadikk
          from Jaipur, Rajasthan
          Dec 25, 2021
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          Resolved

          Address: Jaipur

          I am a icici bank customer and i placed More orders with icici bank card but now my account is closed and i have receive some refund with in these orders then how i recieve my refund because this account is closed. i have ARN number for refunded amount. Please resolve this issue.

          Thank You
          Jan 27, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 25, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (840706) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            SrikanthSuresh
            Dec 24, 2021
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            Address: Cloth house GST main road guduvancherry

            I made a payment of Rs 520 on 24/12/2021 to Cloth House (seller) through ATM swipe. The amount got debited from my account but the seller did not receive the amount. please check and refund
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (839977) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              J
              jitendra105
              from Vasai-Virar, Maharashtra
              Dec 24, 2021
              Resolved
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              Resolved

              I got seance 5 years annoying ICICI bank loan offer call. Which they use my personal information woring way event I was complaint in ICICI bank do not use my number to get loan offer call however Still 5 years I am getting annoying loan offer call from ICICI bank.

              ICICI bank use bank account holder personal information to sam calls and loan offer call even I complaint to them do not call my DND numer .

              Recently I got call from one of ICICI bank [protected]
              Jan 31, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 25, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (840693) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                C
                chaitanya morankar
                Dec 24, 2021
                Resolved
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                Resolved

                Address: Amrut Sai plaza Near railway Station Aurangabad

                ECSRNCHG my account is deducted with hard earned amount by ICICI Bank in the name of customer service charge unjustified way. I am being pushed to limits to get my grievances cleared with such illegal fashion charging having no preset notification in this regard. New customer is being roped into this annoying style by mental troubling .
                Feb 3, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 25, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (840694) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  Y
                  Yogesh0931
                  from Delhi, Delhi
                  Dec 24, 2021
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                  Am an icici bank customer. Today 24/12/2021 ecsrtnchg charged 223 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is yogi.[protected]@gmail.com

                  Thanks & regards,
                  Yogesh kumar singh
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 25, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Dec 25, 2021
                  Updated by Yogesh0931
                  Again a amount of Rs 166.98/- is deduct today from my account
                  Date :- 25/12/2021

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                    N
                    Nilesh R Tiwari
                    Dec 24, 2021
                    Resolved
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                    Resolved

                    Address: N2 CIDCO RAMNAGAR, AURANGABAD

                    DEMAT A/C Opened without permission and Debit charges from last 4 yr aprx. 4800 rs.
                    Dear Sir,

                    I Need Refund & Please Closed Demat Account

                    my ac. no.[protected]

                    many times visited the home branch they said, you need to call customer care they will help you, no more than that, and also send mails to Demat email ids and also grievance also, sadly no response received. I Need Refund All Demat Account Charges which is 3800/- + 820 Latest In Sep-2021 Total 4620/- Rs In Four Years

                    Please read recent references ...

                    [protected]
                    Nilesh Tiwari
                    Jan 31, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 24, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      ashujain01
                      from Pune, Maharashtra
                      Dec 24, 2021
                      Resolved
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                      Resolved

                      I am Ashu Jain and have applied for online NPS account. I paid my 1st contribution using the net banking services of ICICI bank. I had selected ICICI bank as one of bank for KYC verification since I have salary account in this bank for many years. However, my NPS account is frozen with status as "Freeze due to KYC verification is pending at Bank", because it is waiting for approval or rejection from bank head office. Kindly help me in getting my NPS account unfreeze.
                      My PRAN is[protected]
                      Jan 27, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 24, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Ankushaah
                        from ambala, Haryana
                        Dec 23, 2021
                        Resolved
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                        Resolved

                        Website: eazypayweb@icici

                        [protected]@icici site error during payment
                        I was placing an order on eazypay through online on 23th december 2021 and had opted for payment via upi.
                        I then did the payment through Paytm upi india for which i had used citrus payment gateway.
                        I did the transaction via [protected]@paytm and money got debited from my account 2 times but eazypay icici bank did not received the amount. Transaction id [protected]
                        So eazypay icici bank cancelled the order from their side as it keep pending
                        I haven’t been initiated a refund.
                        [protected]@icici
                        Kindly check my concern and give me refund of my money at the earliest.
                        +1 photos
                        Jan 30, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 24, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (838551) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          M
                          Moolsingh panwar
                          from Bikaner, Rajasthan
                          Dec 23, 2021
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                          Address: Bikaner

                          Company debit my money from my account without my permission for picture drcard ihave not take this card please refund my money
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (837883) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            Mmano1027
                            Dec 23, 2021
                            Resolved
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                            Resolved

                            Hello Sir/Madam,

                            I have had a savings account with ICICI Bank for 5 years, November 21st 2021 my account got deducted as CashTxnChgs-Branch-Nov21+GST without any information or reason

                            21/12/2021 CashTxnChgs-Branch-Nov21+GST Rs.814.20

                            I didn't receive any message or alert from ICICI Bank when I checked my account statement. I came to know about this. I am disappointed with this kind of behavior about not informing the customer. I am still confused about this deduction Rs.814.20 is a huge amount for a deduction

                            Account Number :[protected]
                            Contact mail id : mano.[protected]@gmail.com

                            Thanks,
                            Manoj Kumar
                            Jan 24, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 23, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Shakun Talwar
                              Dec 23, 2021
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                              I am a privileged ICICI bank customer and was recently offered a credit card based on the same. Last four digit of my linked credit card number is 5000 & 6007.

                              Being a new credit card customer, I was not aware of my billing cycle and my payment date, due to which I happen to miss and made a delayed payment. Basis which I have been levied heavy charges/GST amount to approx. 3.5k in consecutive 2 months statement. I have settled the entire spent amount on my credit card of my recent statement well before the due date excluding these charges. I did call and inform your customer care regarding the concern that I did not get any notification or SMS regarding my credit card statement due to which my payment got delayed and I will take care of the same in future. Also being a new credit card customer i was not aware of the billing cycle and will take care of now on. Customer care confirmed the waiver of these charges and said that you will get a call to. But unfortunately the same is not waived off and my December statement got generated with again the same charges and interest.

                              Why should a customer be penalized so heavily when he/she did not receive any payment notification and why the charges cannot be waived off by the bank as a one time gesture...

                              Very bad experience with ICICI credit card ...
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 23, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (834732) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Dec 27, 2021
                              Updated by Shakun Talwar
                              Dear Sir,

                              Which email id should I sent my details to, pls confirm.
                              Dec 28, 2021
                              Updated by Shakun Talwar
                              I am highly disappointed with the ICICI Credit card department as they are unable to resolve such petty issue of reversal of charges with no fault of the customer. Now the bank will generate another bill levying more interest, GST on the same charges being carried forward. I have settled all my other expenses on the last 2 statements as well. Why is this so much of a challenge for the bank to give a one time reversal as i received no notification from the bank for my statement or due date. And as stated earlier I am a new customer of ICICI credit card.
                              Dec 29, 2021
                              Updated by Shakun Talwar
                              Today I get a call from Soumya from Credit card escalation team, who instead of resolving my concern, is asking me to settle all the due in full so that the charges are not carried forward in the next month statement. She is not providing me any assurance/confirmation on the reversal of my charges which is a very high penalty amounting upto 3400rs.
                              This is the first time i get to speak to someone from credit card department but it was it clear my dues not to resolve my complaint.
                              I request someone from credit card team to call me & give me a solution to my issue.
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                                D
                                Dattatreya Badiger
                                Dec 23, 2021
                                Resolved
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                                Resolved

                                I have been hit with escrtn charges of 525 rs for insufficient funds. Is there any limit on this charge or icici is responsible to deduct any desired money?
                                Jan 27, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 23, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (834888) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  A
                                  aditya01
                                  from Delhi, Delhi
                                  Dec 22, 2021
                                  Resolved
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                                  Resolved

                                  I am writing this email to seek help in payment of my brother's credit card due which he is unable to pay at this time.
                                  I got a call from someone in the Axis bank credit card department (i am guessing he was a collection agent). He asked for one installment promising for a settlement after that. Now he is not responding at all. And i really need help in this matter. Please call me at :- [protected]
                                  ===================================================
                                  Below is the agent ph number: [protected] Name:- Tyagi

                                  Thanks and Regards,
                                  Aditya Dayal
                                  Mob- [protected]
                                  Dec 23, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 23, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Hi, for the security and confidentiality purpose of the account, we request the card account holder to approach us directly. Regret the inconvenience caused. Regards, Team Axis Bank.
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                                    D
                                    Diyawadhwa
                                    from Ludhiana, Punjab
                                    Dec 22, 2021
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                                    Address: 118 A model town extension

                                    Without my consent, rs. 2000 has been deducted from my account on 31/07/2017 to 'dr. Tran for funding a/c[protected].
                                    I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (832498) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      M
                                      Mandy Khangura
                                      from Raikot, Punjab
                                      Dec 22, 2021
                                      Resolved
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                                      Resolved

                                      ICICI BANK-WITHOUT INFORM ME DEDUCTED AMOUNT FROM MY ACCOUNT-- Dr.Tran for funding a/c

                                      Address: Raikot District Ludhiana Punjab India 141109

                                      Without my consent, rs. 4000 has been deducted from my account on 22/12/2021 to 'dr. Tran for funding a/c[protected]
                                      I have never subscribed to any policy, however this deduction has been done by icici. I want my money back. Kindly help me in this regard as soon as possible.
                                      This reduction to dr. Tran for funding a/c[protected] is a clear case of fraud and banking norms are not being followed. This is unlawful and making...
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