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ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
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Unresolved
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ICICI Bank reviews & complaints page 163

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Yogachandran Dhanasekaran
Dec 28, 2021
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Address: Madipakkam b

My account has been debited rs 562 from my icici bank account. Why this charges is debited kindly return the amount..
Feb 5, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 29, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (851219) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
My account has been debited rs 573 rupes, 590 rs agin and agin charges. Why this charges debit my account without any resion. kindly request refund my all amount
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    Naushad1110
    from Hyderabad, Andhra Pradesh
    Dec 28, 2021
    Resolved
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    Resolved

    Address: HYDERABAD

    Don't take Amazon pay ICICI credit card, BIG FRAUD, I have been charged 5000 rupees unnecessarily. When i tried to contact them, simply they are disconnecting my calls instead of try to understand my problem. I am really pissed of this card. I made a biggest mistake of my life by taking this card. Trust me guys don't take this cost even if they offer you 10 lakhs limit. VERY BIG FRAUD. THEY WILL SUCK YOUR BLOOD, when you try to contact their customer support they don't even talk to you, they just hang up your call on your face. I am suffering a lot with this card. Now i am trying to file a case against them because they are sucking my blood, If you still want proofs text me on whatsapp at +91 [protected]
    Jan 28, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 28, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      Soumya098
      from Balasore, Odisha
      Dec 28, 2021
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      On 23 december i got a mail from WOW support team about refund .in that mail it is clearly mentioned that refund is successful . today is 28 december till now didnt receive the refund. please help me . this is the refund id - rfnd_laor8CFVJGSo7r
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 28, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (848183) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Dec 30, 2021
      Updated by Soumya098
      The address < [protected]@icicibank.com > is invalid . What to do now
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        S
        sbashwar
        from Hyderabad, Telangana
        Dec 28, 2021
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        Account xxxxxxxx3424
        Senior citizen account was opened on 15Sep2021. Then applied for Amazon ICICI credit card with no help. After multiple visits to the Rejender Nagar Branch 1316 and phone calls to credit card center then I decided to close the account for which a form was filled on December 14, 2021.
        Until today my account did not close.

        Regards
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 28, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (849393) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Jan 04, 2022
        Updated by sbashwar
        Sir
        Just time wasting reply. You have my contact details when I opened the account.
        I am following my branch 1316 in Rajendernagar, Hyd.
        Visited several time in person and called on Raju [protected]. It seems he is interested in opening accounts only.
        Thanks.
        Jan 05, 2022
        Updated by sbashwar
        No reply from iCICI. I wrote an email to them.
        Jan 08, 2022
        Updated by sbashwar
        Visited the branch on 5th January 2022. They showed me on their computer screen that my account was under process for closure and told me that they will send account statement after its closer. Three working days has been pass. I did not receive statement.
        Same day after 6pm I got sms from Mr.Rajesh requesting me to close Trading account. How I can do that I submitted all relevant documents with debit to him along with account closing form on 14th December 2021.
        Therefore, I don't have access to their website except account number.
        They should do themself.
        Regards
        Jan 21, 2022
        Updated by sbashwar
        Until today, I did not receive my account closure confirmation from ICICI bank.
        Feb 11, 2022
        Updated by sbashwar
        It seems they did not close my account since December 14, 2021 which I was filled and submitted at branch on same date. Branch officer gave me signed close slip.
        Now I got an email on 10th February 20221 as follows:
        Quote
        Dear Customer,

        The required Monthly Average Balance (MAB) of Rs 4500 was not maintained in your ICICI Bank Savings Account XXXXXXXX3424 in the month of January 2022. We request you to maintain the required balance in the current month to avoid levy of charges for non-maintenance of MAB for January 2022.

        In case the required balance is not maintained in the current month as well, the charges for non-maintenance of MAB and for all cash transactions done at ICICI Bank branches or cash deposits done at ICICI Bank cash recycler machines will be levied. The same will be levied from January 2022 until the month when the required balance is maintained in the account.

        To know the charges, please click here.

        You also have the option to convert your Savings Account to a Basic Savings Bank Account. For details, please click here.

        In case you require any further information, you may write to us at customer.[protected]@icicibank.com from your registered e-mail ID or call our Customer Care.

        Sincerely,

        ICICI Bank Limited

        This is a system-generated e-mail. Please do not reply to this e-mail.
        Unquote

        Their behaviour ambrassing me.

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          A
          Ajaysonak
          from Meerut, Uttar Pradesh
          Dec 28, 2021
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          Respected sir,

          I Ajay Kumar Sharma have given the exam of icici prudential life insurance angent in 2015. My agency code is ICI00997754 and the date of termination of my code is 09/08/2020. My pan card no. is AZGPS3045N.
          Now I had got a work in Pay world, because of my name showing in IRDA I am getting trouble in joining the job.
          So, I am requesting you to please remove my name from IRDA so I can work in Pay World, Hope you will accept my request and short out as soon as possible.
          Applicant Information
          Applicant Name: Ajay Kumar Sharma
          Father Name: Shri Bhim Sen Sharma
          Date Of Birth: 1st Jan 1972
          Business Information
          Insurer Name ICICI PRUDENTIAL LIFE INSURANCE

          Thanks & Regards

          Ajay Kumar Sharma
          ICICI Bank customer support has been notified about the posted complaint.
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            J
            Jay17796
            Dec 28, 2021
            Resolved
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            Resolved

            I did pay fee by eazypay and money got deducted from bank and your website is showing failed transition and didn't even give refund till now. theif icici bank
            #eazypayfraud
            Feb 2, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 28, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (848189) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              from Kollam, Kerala
              Dec 28, 2021
              Resolved
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              Hello as i checked i see a transaction under the account for 93rs and stating the transaction as NACH_AD_RTN_CHRG~Of Bnk BFLf

              Im not sure what this is for and i dont even have any kind of loans with bajaj finance as of now

              Please check

              My contact details are [protected]
              [protected]@gmail.com
              Jan 28, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 28, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                S
                satpal sorout
                from Delhi, Delhi
                Dec 27, 2021
                Resolved
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                Resolved

                Address: PC- 4402,Street 203, Parvatiya colony-II, Near Raj Convent school

                Dear Team,

                There is some issue with your system and it's not my fault I applied for Expression Wave Debit Card online. I am attaching the screenshot for which I applied and it's showing me the same amount 499+GST for which I applied.so you cannot force me to use the wrong card Expression Saphiro and Which is still not received by me. I also contacted customer care a couple of times for this no one is ready to listen to the issue. Even though if someone applies something online he/she should the right to cancel it before delivery in that case also.
                I received the calls a couple of times and the person calling me was not able to hear me and I am using the same number([protected]) you can try it again.

                Now I am not expecting the same statement from your side you will not reverse the charges. Will be going to escalate the issue at a higher level if not resolved.

                Response from Bank:-

                We acknowledge the receipt of your complaint regarding ICICI Bank Saving Account XXXX0749.

                We apologise the inconvenience caused.

                We tried reaching you multiple times on XXXXXX8125. However, we could not reach you . Please provide us with your alternate contact number along with preferred time (Between 09:00 a.m. - 06:00 p.m.) of contact for quicker resolution.

                We would like to inform you that you have raised the request for expression saphiro card through iMobile with Service Request Number SR[protected] on December 16, 2021 hence Rs. 5898.82 has been deducted from account. As charges has been debited correctly hence, we are unable to reverse charges.

                Assuring our best services.
                Feb 4, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 28, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  Satyender Reddy
                  Dec 27, 2021
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                  Resolved

                  Cash Txn Chgs-Branch-Nov 21+GST

                  I am icici bank account holder, Dec 21st my account got deducted as "CashTxnChgs-Branch--Nov21+GST" charges .

                  Dec 21st --1180.

                  I didn't receive any message or alert from you when I checked my account statement. I came to know about this.

                  Could you please check and action accordingly....
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                  jithujose00
                  Dec 27, 2021
                  Resolved
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                  Resolved

                  Address: ICICI BANK RAJAJI NAGAR BRANCH, IFSC : ICIC0000296

                  One person from ICICI came to our office for salary account opening, He collected our documents and handed us over the checkbook, welcome kit etc.

                  He told, we would be getting some otps related to account opening and asked us to share them when we receive.

                  Seems he was getting some commission, and when I checked the details, trading account, demat account and even a prime subscription plan was active.

                  He was insisting us to deposit some money and said no money will be deducted. but as soon as I deposited 1000rs, the prime plan subscription charge got deducted.

                  Had been calling the customer care for the past few days and all being so negligent and transferring my call here and there saying it wont come under their department.

                  And the funny thing is that, they are asking me to visit the branch to close the trading account which they created themselves.

                  I want everything except my salary account to be closed and the money to be refunded. I am going to make the complaints everywhere possible until I get justice.

                  Cust id :[protected]
                  Feb 4, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 27, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (846001) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    C
                    charles568
                    Dec 27, 2021
                    Resolved
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                    Resolved

                    Address: INFOSYS LIMITED, NO 44 ELECTRONIC CITY PHASE 1, HOSUR ROAD, CROWN PLAZA, BANGLORE 560100

                    Didn't ask for a credit card, yet they sent me one. They said there were no charges for credit card and it was mandatory to take a credit card. Never used that credit card. Now they are showing that credit card due is 590/-
                    Please clear the due and take back the credit card if you want.
                    Feb 6, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 27, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (846010) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Shefali Sawant
                      Dec 26, 2021
                      Resolved
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                      Resolved

                      Hi my icici multiwallet card is about to end by end of this month. Unable to connect customer care number. Kindly help for renewal of card no. [protected]
                      Jan 27, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 26, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (843151) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        Simran sidhu 0006
                        from Jalalabad, Punjab
                        Dec 26, 2021
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                        Address: Jalalabad

                        On 23 dec 2021, 4000 rs was cut from my account without my permission by some fraud ac name dr tarn foundation
                        I want my money back
                        This was not good
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (842587) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          AshishPrad23
                          from Pune, Maharashtra
                          Dec 26, 2021
                          Resolved
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                          Resolved

                          Unable to perform online transaction with Debit Card

                          Hello team,

                          I am facing issue while doing the online transactions and below is the error:

                          "For security reasons your MasterCard® SecureCode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at MasterCard SecureCode merchants.

                          I called to customer care for this but a pre recorded tape is running there...
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                          abhijitsaikia
                          from Mangaldoi, Assam
                          Dec 26, 2021
                          Resolved
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                          Resolved

                          Address: MANGALDAI
                          Website: www.icicibank.com/Personal-Banking

                          NACH_AD_RTN_CHRG~CAMS~10DEC21~78d69ca ~ : Debit 430.54 on 27/12/2021
                          NACH_AD_RTN_CHRG~CAMS~10DEC21~78d69ca ~ : Debit 43.11 on 23/12/2021
                          NACH_AD_RTN_CHRG~CAMS~10DEC21~78d69ca ~ : Debit 116.35 on 20/12/2021

                          Reply
                          Why my amount was deducted under this following statements. Why i am getting all charges from my account?
                          Jan 27, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 26, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Please Reply Soon
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                            selvarajruban
                            from Chennai, Tamil Nadu
                            Dec 25, 2021
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                            Dear Team,

                            DMC charges has been deducted from my saving account every year, even though my trading account was closed. This has been happening many years. Kindly help to advise how to stop this or how to close my savings account.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (840700) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Sadikk
                              from Jaipur, Rajasthan
                              Dec 25, 2021
                              Resolved
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                              Resolved

                              Address: Jaipur

                              I am a icici bank customer and i placed More orders with icici bank card but now my account is closed and i have receive some refund with in these orders then how i recieve my refund because this account is closed. i have ARN number for refunded amount. Please resolve this issue.

                              Thank You
                              Jan 27, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 25, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (840706) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                SrikanthSuresh
                                Dec 24, 2021
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                                Address: Cloth house GST main road guduvancherry

                                I made a payment of Rs 520 on 24/12/2021 to Cloth House (seller) through ATM swipe. The amount got debited from my account but the seller did not receive the amount. please check and refund
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (839977) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  jitendra105
                                  from Vasai-Virar, Maharashtra
                                  Dec 24, 2021
                                  Resolved
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                                  Resolved

                                  I got seance 5 years annoying ICICI bank loan offer call. Which they use my personal information woring way event I was complaint in ICICI bank do not use my number to get loan offer call however Still 5 years I am getting annoying loan offer call from ICICI bank.

                                  ICICI bank use bank account holder personal information to sam calls and loan offer call even I complaint to them do not call my DND numer .

                                  Recently I got call from one of ICICI bank [protected]
                                  Jan 31, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 25, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (840693) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    chaitanya morankar
                                    Dec 24, 2021
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                                    Resolved

                                    Address: Amrut Sai plaza Near railway Station Aurangabad

                                    ECSRNCHG my account is deducted with hard earned amount by ICICI Bank in the name of customer service charge unjustified way. I am being pushed to limits to get my grievances cleared with such illegal fashion charging having no preset notification in this regard. New customer is being roped into this annoying style by mental troubling .
                                    Feb 3, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 25, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (840694) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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