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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 163

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M
Madhu reddi
May 1, 2022
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Am an icici bank customer. Yesterday[protected] ecsrtnchg charged 6332.68 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is madhusai.[protected]@gmail.com

Thanks And Regards
MADHU
Jun 8, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 02, 2022
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Poornima649
    May 1, 2022
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    Nach_ad_rtn_chrg~Bnk BFLf~02APR22~c38289d~4000c
    Rs 565

    Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked to same bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
    I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~ without any intimation.
    Jun 2, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 02, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      S
      SwetaRawat
      May 1, 2022
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      My account is debited with INR 826 without any prior notice or any mail/message communication.

      I would like to know the reason behind this debit or else please provide the same amount back to my icici account.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04vzk) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Amit7424
        from Agra, Uttar Pradesh
        May 1, 2022
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        Address: Agra

        Myself Amit kumar singh, I have been with icici bank since 2021. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 28 March 2022. DMC/ DP CHGS TILL FEB-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
        Account Detail:
        ICICI Bank
        Account no.:[protected]
        Name.: Amit kumar Singh
        IFSC .: ICIC0000808
        Branch .: Kamla Nagar Agra UP
        Jun 7, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 02, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          K
          Khushboo Agarwal83
          from Lucknow, Uttar Pradesh
          May 1, 2022
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          Address: Lucknow, Uttar Pradesh

          I have never ever activated or login to my Demat Account. Than too my account has been debited with INR 826 Rupees on 28-04-22 as DMC DP CHGS. I have not received any deduction message on my registered mobile number. How can the amount can be deducted with out any deduction message. It is fraud. And that too when I have never activated the Demat account. I need my money back immediately.
          Jun 2, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 02, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04we5) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            V
            venkat vj
            May 1, 2022
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            Resolved

            Address: Ranipet

            An amount deducted from my bank account named undermentioned
            Vishal services
            Account Number[protected]
            Ifsc - ICIC0006143

            Rs 525 has been deducted from my account on[[protected]] against NACH_AD_RTN_CHRG~Of Bnk BFL~02APR22~20a

            Let me know why you charging this amount from my account. What this is charge for?

            Please note - This salary account
            .
            Kindly refund my money otherwise i will file a compliant in consumer forum.
            Thanks & regards
            Venkatesan
            Jun 4, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 02, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              V
              venkat vj
              May 1, 2022
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              Address: Ranipet

              Myself Venkatesan Baskaran, I have been with ICICI Bank since 2018. This Year 2022 761/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still these charges are applied and debited from my account on 30 April 2022. DMC/ DP CHGS TILL FEB-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
              Jun 5, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 02, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04vzs) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                H
                Himkuldeep
                May 1, 2022
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                I was deducted excess toll when I made to and fro trip at below details
                Paid Rs 70.0 toll for RJ14LC8174 at Jaipur on 30 Apr 2022, 05:48 PM. TxnId:[protected].

                Paid Rs 70.0 toll for RJ14LC8174 at Jaipur on 30 Apr 2022, 11:15 PM. TxnId:[protected].
                Pls refund my excess toll
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,
                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04w18) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  D
                  Devaraja kn
                  May 1, 2022
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                  Address: 46, Kanamangala, Belatur, Bengaluru, Karnataka 560067, India
                  Website: Icici

                  Last 1 months to continue deduct my bank balance
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,
                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04w10) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    J
                    JavedSha
                    from Walajapet, Tamil Nadu
                    May 1, 2022
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                    My Self Mohamed Javed, On 19 Apr 2022, I got selected for pre-approved Credit card from ICICI Bank with Credit limit of Rs.3L and No joining fees & No annual fees criteria.

                    I accepted the credit card offer from icici bank. Then I Applied a Coral (VISA) Credit Card with the above mentioned criteria. And I Double Checked with the ICICI Bank Credit Card Customer Care. And they confirmed the above criteria. Then I procced further for Online KYC with ICICI Bank. After few days later I got text message from ICICI Bank. Which is "Congratulations! Welcome to ICICI Bank Credit Card. Your Application has been Approved and your new card will be delivered in 7 Working days".

                    Few days Later, I received User ID(Net Banking) login details from ICICI Bank. Then I registered Online Banking. In Net Banking I saw my Coral Credit Card Details with the Credit limit of Rs.20000 mentioned in it. Initially I thought "this credit limit might be change after I receive the physical card".

                    2days later on 26 Apr 2022, I got my speed courier. I have received ICICI Bank 'Platinum Credit Card' with limit of Rs.20000 and My Name is in card was in incorrect. Then I again check with my credit card details in ICICI net banking. It Shows the Coral Credit Card with same Card No and CVV No. And aslo same credit limit Rs.20000.

                    Then I try to report this issue to ICICI credit card customer care. They are not responding properly. And they are simply saying "Sir, Use this Card for 6month then you request to upgrade to the Coral Card with limit of Rs.3L."
                    Then they Hang out my Call and then are started Ignoring my calls.

                    Next day I went to the nearest ICICI Bank. Then I explained everything to them. They simply said "Sir, We can't do anything about it. You need to make a call to the ICICI Credit card customer care. They only can help you regarding this issue. sir."

                    Then I tried to connect with ICICI Credit card 24/7 support from ICICI IMobile App. Then again I explain this situation to the customer care. They Simply replied "Sir, Sorry for that inconvenient. in our system your card is showing as New Platinum Credit card with credit limit Rs.20000 with the same Card name correction".

                    Shockingly, And they also said this "Sir, This is the kind of trick which is used by the credit card applying Section to make customers to buy an credit card from ICICI Bank. Regarding your credit card. Sir use this card for at least 6month. Then only you can rise the request to change the card and Credit limit.".

                    Now I'm not getting any response from anyone regarding my credit card replacement from ICICI Bank. Kindly Help me on my Situation.

                    Here I have shared some of reference images. Kindly Have a look.

                    Thank You,

                    Email Me: [protected]@outlook.in
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 02, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    May 02, 2022
                    Updated by JavedSha
                    Thank you for your kind response. I hope, I will get solution for my problem.
                    May 23, 2022
                    Updated by JavedSha
                    Hello there,

                    I need a clarification against my Credit card. When I applied for credit card from ICICI bank. They clearly mentioned the terms. This card has 'No joining fees' and 'Annual fees'. With the credit limit of 3L.

                    Now, recently I have received my credit card statement. In that statement it has included Rs.500+GST(Rs.90) total Rs.590 as a joining fee.

                    What is happening here...? I have already made a complaint against my Credit card limit. Still there is no reply from anyone. I haven't receive my credit limit as 3L, Not yet. Now I'm getting joining fee for no joining fee credit card.

                    What is really happening. ! Is that ICICI Bank doing this kind of scam for everyone.
                    Getting People into Trap. Making fraudulent money from innocent people.

                    I need a Clarification from your side. I Need a Solution for this problem.

                    I Have attached my statement screenshot for your reference.

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                      A
                      Anpmd
                      from Bengaluru, Karnataka
                      May 1, 2022
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                      Resolved

                      I applied for Amazon Pay ICICI credit card. They did the video KYC and rejected it. Didn't bother to explain why.

                      After 6 months, they said I'm eligible again. So i went to apply but the previous form was still sicking there.

                      I contacted customer support and they asked me to confirm that i want to cancel the application. It's a joke to ask permission to cancel a rejected application. Anyways, I said yes. Then they said it'll take 7 days. I said ok. After a month, the application is still there. So i contacted them again, and they stated all over again and asked me permission to cancel. I said yes.

                      Since then, from 3 months, they are repeating this process. They reply after 1 week with the same exact permission messages.

                      They don't even know what is going on they just have one saved message and they send it everytime someone contacts them. I'm tired, and i have raised a complaint with consumer forum
                      Jun 2, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 02, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      No updates still
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                        R
                        rasagnya garipally
                        May 1, 2022
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                        Three days ago my account showed a deduction of 1899/- for PPL/WPP_SR[protected]_Renewal of Policy. But i have never enrolled for such a plan. as this is big amount. So please help me get back my money as soon as possible. Amount deductions without our consent is not reasonable. Please cancel the policy as i don’t need it and i never used it. Please try to clear this request asap. I will put this matter in consumer forum.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 02, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        May 07, 2022
                        Updated by rasagnya garipally
                        Any update? For cancellation of the policy.
                        May 15, 2022
                        Updated by rasagnya garipally
                        Any update??? For cancellation of the card protection plan.
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                          M
                          Mohit Kandpal
                          Apr 30, 2022
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                          Website: secure.icicidirect.com/customer/login

                          Account No:[protected]

                          Demat account no : IN[protected]

                          Dear sir,

                          On this demate account i did not trade anything and i got deducted 826 for DP charge ... please help sir please refund my money...its a request other wise i am getting too close this account please look in this i did not make a single transaction in it please refund my money...
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04w0a) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            G
                            ggopi418
                            Apr 30, 2022
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                            Amount Rs. 10000 got debited from my ICICI back account without my knowledge. Transaction details shows below message. could anyone please take an action as high priority and revert the amount debited from my account?

                            NFI/CASH WDL ON TER/30-04-22/18:57:
                            11/[protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04sde) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              Maithili Bakshi
                              from Pune, Maharashtra
                              Apr 30, 2022
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                              My account got debited with three transaction in a single day through auto-debit from ICICI Bank, for ECSRTNCHG charges.. Rs. 554, Rs. 580, Rs. 590/_
                              Approx. 1500/_ rs. In a day has been debited without any intimation, neither sms nor any email notifications from the bank.

                              I want to know why and for what these charges has been debited from my account in a single day. And get it resolved ASAP.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Apr 30, 2022
                              Updated by Maithili Bakshi
                              The complaint has not been resolved... I have not receives any single email or call from executive...
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04sd0) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Anikettttt
                                Apr 30, 2022
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                                Resolved

                                Myself Ankit singh negi, I have been with icici bank since 2018. This year 2022 826/- rs is deducted from my account without any alert message. I am not using any Demat account and the representative didn't inform any charges while opening the account. But still this charges are applied and debited from my account on 30 March 2022. DP CHGS TILL MAR-22 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                                Jun 4, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 02, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  K
                                  kunal0088
                                  from Nagpur, Maharashtra
                                  Apr 30, 2022
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                                  Address: Andheri

                                  My name is Kunal Dhake.

                                  Icici Bank has deducted 826 rs from my account in the of DP C HSG.

                                  I want my money back else I will discontinue with ICICI bank.

                                  Very dissapointed and gives shock to common mans pocket...hurt...

                                  Regards,

                                  Kunal Dhake.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04sda) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Vikas barnela
                                    from Jhunjhunu, Rajasthan
                                    Apr 30, 2022
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                                    Resolved

                                    My name is vikas kumar today at morning 136rs and 400 rs seperately deducted from my icici bank savings account on the name of Ecs ... I want to know why the amount is deducted from my account without reason.. kindly resolve the matter immediately

                                    Bank - icici bank
                                    Ifsc - icic0006731
                                    Singhana, Jhunjhunu
                                    Jun 14, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 02, 2022
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04w0u) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      H
                                      hariharanmecheri
                                      from Chennai, Tamil Nadu
                                      Apr 30, 2022
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                                      Address: Chennai

                                      DMC/IN[protected] DP CHGS TILL MAR-22

                                      Without my knowledge they debited my account
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04rou) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        V
                                        vamsi298
                                        Apr 30, 2022
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                                        An amount of 826 rupees was debited from my account without any authorization/prior intimation.

                                        Description of the charges: DMC/IN**********5167 DP CHGS TILL MAR-22

                                        Note: My Demat account with ICICI was closed long back (almost 2 years ago)
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04rpa) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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