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ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
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ICICI Bank reviews & complaints page 166

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M
Manish_Shah
from Vadodara, Gujarat
Dec 17, 2021
Resolved
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Resolved

I am Manish and I have been charged so many times EBA/NSE N. Not sure what it is, please refund it.
Jan 17, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 17, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (819911) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    H
    Henryp1
    from Hyderabad, Telangana
    Dec 16, 2021
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    Rs 590 was charged twice today from my acc without my knowledge. And I'm unable to know what are these charges are and I'm in need of money right now. Plz call and clarify [protected]
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (818979) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      K
      krisna2
      Dec 16, 2021
      Resolved
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      Resolved

      Am an icici bank customer. This Monday(13-Dec-2021) 3 transactions(590 + 171.54 + 0.01) emptied my account, transaction text says, ecsrtnchg . I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.

      Thanks & regards,
      Krishna S
      Jan 21, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 16, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (815799) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        G
        gr8chandru
        Dec 16, 2021
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        All,

        I'm getting nuisance marketing calls from ICICI bank everyday. My Airtel Mobile number is registered for FULL DND.

        I've raised this complaint with ICICI, Airtel numerous times and calls don't get stopped.

        Hence escalating here for your attention and help.

        Recent call references:
        16-Dec-2021 1.57pm [protected]
        15-Dec-2021 5.22pm [protected]
        13-Dec-2021 1.17pm [protected]

        Thanks,
        Chandra
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (815805) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          E
          er12nishi
          Dec 16, 2021
          Resolved
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          Resolved

          Address: Arrah-802301 Bihar

          Dear ICICI Bank,

          I Nishi Kumar Sinha have the complained related to deduction of amount from my saving account A/C[protected].
          he amount has been deducted in 7 time from Sr no 1 to 7 (Find in attachment) (like-588, 588, 590, 295, 590, 590, 619). FYI I have closed my all SIP fund and also my loan is completed.
          So kindly clarify. Otherwise I will complained to RBI for this issue.

          Regards
          Nishi Kumar Sinha
          Mobile-+91 [protected]
          Jan 16, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dec 16, 2021
          Updated by er12nishi
          Dear ICICI Bank,

          I Nishi Kumar Sinha have the complained related to deduction of amount from my saving account A/C[protected].
          he amount has been deducted in 7 time from Sr no 1 to 7 (Find in attachment) (like-588, 588, 590, 295, 590, 590, 619). FYI I have closed my all SIP fund and also my loan is completed.
          So kindly clarify. Otherwise I will complained to RBI for this issue.

          Regards
          Nishi Kumar Sinha
          Mobile-+91 [protected]
          Dec 16, 2021
          Updated by er12nishi
          Dear ICICI Bank,

          I Nishi Kumar Sinha have the complained related to deduction of amount from my saving account A/C[protected].
          he amount has been deducted in 7 time from Sr no 1 to 7 (Find in attachment) (like-588, 588, 590, 295, 590, 590, 619). FYI I have closed my all SIP fund and also my loan is completed.
          So kindly clarify. Otherwise I will complained to RBI for this issue.

          Regards
          Nishi Kumar Sinha
          Mobile-+91 [protected]
          Verified Support
          Dec 16, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            P
            priyanka 711
            Dec 15, 2021
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            I have been charged MAB charges for not maintaining minimum balance in the account. I have following issues with the charges and request for reversal
            A/C no.[protected]
            Jalna branch
            1) MAB charges of around RS 1772.52(my account got debited by
            Rs.526.72 on 21/10/2021 and Rs.591.19 on 22/10/2021 and Rs.654.61 on 11/11/2021.) got deducted from my account and no information either in writing or sms or phone call was provided by ICICI bank
            2) ICICI bank deducts some amount for sms pack to update me for any transactions from the account. However, this information was not shared by any means.All other transaction details are sent by SMS then why not this one.
            3)No message or email from ICICI bank informing that my account has low balance and could attract penal charges
            4)This information of MAB of 10000 was also incorrectly shared and nobody told me about maintaining minimum balance of 10000 rupees.then how can I maintain it.
            5) No where even after logging into my accounts dashboard, no pop-up or message or red signal comes stating my balance is low etc.

            Today, we are going cashless where real time information sharing is critical. However, with such nature of transaction, it shows spurious and mistrust on part of bank.

            With this, i request for reversal

            Regards
            Priyanka
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 16, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Dec 23, 2021
            Updated by priyanka 711
            Nobody contacted me
            Dec 23, 2021
            Updated by priyanka 711
            No call received yet.
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              V
              Vijay Kumar AG
              Dec 15, 2021
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              I am Vijay Kumar AG. 811.35 Rupees has been deducted from my account by showing DP CHGS TILL OCT-21) DP charges on

              15/12/2021. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction

              Please help me to get my money back.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (813616) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                I
                ivy ghosh
                Dec 15, 2021
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                Dear Team,
                Kindly help me out with process note of redeeming the icici only vimal vaatsalya bond, I have visited ICICI Bank branch but nobody is giving satisfactory response to redeem it.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (813643) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  N
                  Naresh Sosa
                  Dec 15, 2021
                  Resolved
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                  Resolved

                  590 Rs. has been deducted from my account with below remarks.

                  NACH_AD_RTN_CHRG~ADBLDESK~26OCT21~4
                  49d276~PAYTMB_1
                  Jan 20, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 16, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (816617) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    Ajith siva
                    Dec 15, 2021
                    Resolved
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                    Resolved

                    Address: 117 1 , othavadai street ,vilai nesal post, nesal , thiruvannamalai , tamilnadu 632316

                    Dear sir/madam,

                    I had mistakenly Transferred Money from my account to Unknown Person (Want to transfer to my Friends account But mistakenly Transferred to that Unknown Person) On the next day i informed to Arani branch (Icici bank limited Arani., kpk building, No.123/770, gandhi road, Arani Tamilnadu-632301) and ICICI CC(customer Care) as well called up CC and informed that i had a made mistake but CC told me that you have to visit your home Branch and need to give written application.On the next day i have submitted application in home branch with all below details.The Manager replied me that he will send this request to Arani Branch Where that Unknown person hold the account .It's almost FOUR MONTH ( 24 th AUG to still DATE ) is over but i have not received my money, I called and directly visit many times in the bank manager replied me he already forwarded my Compliant to concern branch they have not replied. Need your help...

                    * Note: I would send 23 Aug 10:59 PM Mode of payment from PHONEPE Application .The same updated with home branch but from the banker confirmed this transaction didn't reflect on dated 24/08/2021 of Rs 10000/- in[protected]

                    Name :Ajithkumar Siva

                    Ac No:[protected]

                    Wrongly credited account number[protected]

                    Transaction ID - T2108232259490078183453

                    Thanks, and Regards

                    Ajithkumar siva

                    Arani, Tamilnadu

                    [protected]
                    Jan 15, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 15, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      SATISHKUMAR C
                      Dec 15, 2021
                      Resolved
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                      Resolved

                      Address: ICICI BANK LTD., INFOSYS TECHNOLOGIES LTD., SY NO. 50 & 51, SINGAPORE TOWNSHIP, PO: GHATKESHWAR MANDAL , POCHARAM VILLAGE - 500088, RANGAREDDY DIST.

                      Dear Sir/madam,

                      Date:04/12/21
                      Transaction Id:ECSRTNCHGS021221_SR[protected]GST and ECSRTNCHGS031221_SR[protected]
                      With above transaction id in my account Money(589.31 and 590.00) debited without my intimation.
                      Please resolve the issue
                      Jan 15, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 15, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        Md Ali/TMD/COIMBATORE
                        Dec 14, 2021
                        Resolved
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                        Resolved

                        Dear sir /madam,
                        I am MD ALI working with VOLTAS LIMITED as a service engineer, as a service guys I have to make a lot of travelling claims, so as per my company's policy I suppose to open ERA account in the bank, and I had a salary account with icici bank so I contacted branch from same city and the guy over there has collected all the documents before two week and told me that after one day your account will be alive, but till date I haven't received my ERA account details . I have submitted the entire necessary document. On daily basis I am calling him and he is keep on promising me that it will take 3-4 hours from last two week. So is this a way number one Bank in India work, or should I suggest my HR department to switch account to another banks. Pl. do needful ASAP.
                        Regards MD ALI([protected])
                        Jan 15, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 15, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          RajkumarAravindan
                          from Chennai, Tamil Nadu
                          Dec 14, 2021
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                          I am Rajkumar, an amount of 553 rupees and 156.86 rupees has been deducted from my account in the name of dp chgs till Oct 21

                          There was no prior notice of deduction and i haven't received any deduction message.
                          Need the refund asap, do the needful
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (809776) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            mathavan gopinath
                            Dec 14, 2021
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                            Address: ANNA NAGAR
                            Website: Icici

                            I have salary account which is zero balance allowed in icici bank ..im using this account more than 5 yrs, Without any notification and information 523.83 rs MABchgs taken from my account .. Refund my money back i will continue my account, i cant maintain minimum balance, else please tell me the procedure i will close my account .. And open account who gives maintain less ..

                            Account no :[protected]
                            Ifsc :- ICIC0006027
                            ICICI Bank customer support has been notified about the posted complaint.
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                              D
                              Deepthi PM
                              from Hyderabad, Telangana
                              Dec 14, 2021
                              Resolved
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                              Resolved

                              UPI transaction ID:[protected]
                              Date: 13/12/2021, Time: 11:28

                              Amount Rs 300/- deducted in my account and received SMS also. However, the same is not credited to beneficiary account.
                              Dec 16, 2021
                              Complaint marked as Resolved 
                              Received the money in bank account. Thanks.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 14, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (809782) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                F
                                Fouzia Nikhath
                                Dec 14, 2021
                                Resolved
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                                Resolved

                                Address: Infantry branch,ballari
                                Website: [email protected]

                                Without my consent the bank as applied and approved for expression debit card . Although I had complained them to cancel that request, they haven't and now they are shipping it .
                                Please cancel the card and refund the amount.
                                Jan 14, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 14, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (809785) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  SweetyVajud
                                  Dec 14, 2021
                                  Resolved
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                                  Resolved

                                  Address: Vill teuwas post bhonkar alwar, Rajasthan

                                  Please help me my account block and freeze account num[protected]
                                  Cus id[protected]
                                  Mob num. [protected]
                                  Jan 15, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 14, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    B
                                    bhakti_S
                                    from Faridabad, Haryana
                                    Dec 13, 2021
                                    Resolved
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                                    Resolved

                                    Unexplained Deduction - ECSRTNCHGS 051221

                                    RS. 439.13 has been deducted from my account as ECSRTNCHGS051221. What is this charge. I didn't get any confirmation or msg or intimation about it.

                                    I want my money refund. how could a bank deduct such charges without prior intimation.

                                    Account No. :[protected]
                                    Name: Bhumika Sharma...
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                                    N
                                    Nidhin Mp
                                    Dec 13, 2021
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                                    Address: Thrissur, paaturaikkal

                                    I got my home loan from icici home finance in January 2020. The term of the loan was 120 months. Now when I check the loan account statement it looks like 138 months.I have been signing the contract for 120 month. EMI is paying off the loan. The bank cheated on me.please reply as soon as possible.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 14, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (809679) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Dec 18, 2021
                                    Updated by Nidhin Mp
                                    No mail id like this, please provide valid mail address.

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                                      M
                                      monaa82
                                      Dec 13, 2021
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                                      I complaint to the bank earlier and after doing alot of arguments they refunded only 3540Rs out of 14233Rs which even deducted because of the banks faults at the first place. They even close all the complaint requests which was raised without even giving any proper justification s which is totally unacceptable for any customer. And on top of that the bank associates & managers are literally mentally harrasing me for my own money.I want whole amount to be refunded as soon as possible. No one is helping from the bank.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 15, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (813799) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Dec 16, 2021
                                      Updated by monaa82
                                      No, while I complaint at first they just refunded Rs3540 on the same day, Rest around 9000Rs they charged me without giving any prior notice & directly informed me I won't get the money back. I escalated the issue to Deputy Manager he said for any charges deduction bank does not give any prior notice. These people are mentally harrasing for my own money. Last year also they deducted Rs 10000 but due to some personal reasons I couldn't take action that time. And now I am already suffering for the money I have some emergencies but nobody from the bank is ready to listen
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