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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 166

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S
Sanchit2701
Dec 11, 2021
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Dear team,
In continuation of so many communications through mail and customer service, it is once again requested that -
I have requested withdrawal of Rs 9800/- on 7-12-21 from my icici direct demat account [protected]
but the amount is not credited in my bank account.
I am attaching the bank statement.
Please do the needful.

Password for statement is SANC2701.

Sanchit Sharma
[protected]
+1 photos
ICICI Bank customer support has been notified about the posted complaint.
Dec 11, 2021
Updated by Sanchit2701
My complaint is not resolved
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    B
    bhartha sarathy
    from Tindivanam, Tamil Nadu
    Dec 10, 2021
    Resolved
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    Resolved

    Address: chennai

    My icici account no is[[[protected] ]] and
    I have been charged with unnecessary charges of rs (Nach_ad_rtn_chrg_tpslsip 02DEC2021_ffa13bf [590rs] on 02/12/2021.
    My name is BHARTHASARATHY
    i am maintaining minimum balance on account
    why chrg 590 rs/
    Pls refund money
    Thanks
    BHARTHASARATHY
    +1 photos
    Jan 14, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 11, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      A
      ashfaque husain shaikh sattar
      Dec 10, 2021
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      Address: Plot no 17 344/9, UMER COLONY SHIVAJI NAGAR

      Icici bank ecsrtnchg charges hit on my account

      from jalgaon maharashtra
      10th dec 2021

      Am an icici bank customer. Today 09/12/2021 ecsrtnchg charged 193 ₹ and 10/12/2021 charge 378.01₹ rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Where I have paid all EMI on time, Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

      Thanks & regards,
      Ashfaque husain
      [protected]
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 11, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Dec 18, 2021
      Updated by ashfaque husain shaikh sattar
      Dear sir,

      I haven't receive any time of help for my last 3 deduction of 571₹,

      Here is my all details

      Icici bank a/c no.[protected]
      Ifc code: icic0000375
      Jalgaon branch

      Ashfaque husain
      Mob.no. [protected]
      Email: [protected]@gmail.com
      Jan 08, 2022
      Updated by ashfaque husain shaikh sattar
      Dear sir,

      I haven't receive any time of help for my last 3 deduction of 571₹,

      Here is my all details

      Icici bank a/c no.[protected]
      Ifc code: icic0000375
      Jalgaon branch

      Ashfaque husain
      Mob.no. [protected]
      Email: [protected]@gmail.com
      Jan 08, 2022
      Updated by ashfaque husain shaikh sattar
      Icici bank ecsrtnchg charges hit on my account

      from jalgaon maharashtra
      10th dec 2021

      Am an icici bank customer. Today 09/12/2021 ecsrtnchg charged 193 ₹ and 10/12/2021 charge 378.01₹ rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Where I have paid all EMI on time, Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

      Thanks & regards,
      Ashfaque husain
      [protected]
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        P
        pooja albela
        Dec 10, 2021
        Resolved
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        Resolved

        What is ECSRTNCHG charges

        Please explain what is ECSRTNCHG? Every month around 1000 is been deducted from my account since nov. Please get in touch with me ASAP. Your customer care number is useless. You haven't mentioned my relationship manager in the app. Whom should I connect to and how if the bank is closes at 3 pm and after that I need assistance?...
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        S
        Sameer9766
        Dec 10, 2021
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        If someone files a complaint with grievance the first step is to give a sr no.
        But this guys just gives you a automated reply they don’t even care to read the complaint.
        I don’t want a credit from you.
        I just want to know why you rejected my application that’s all.
        Even after having good cibil, excellent repayment, good income, self owned home, you rejected my application.
        Its ok you don’t want to give a card i am cool with that. But not giving me a valid reason???

        Just give me a clear answer. I feel so depressed and lost are you guys racial profiling me ??
        I just don’t know
        ICICI Bank customer support has been notified about the posted complaint.
        Dec 10, 2021
        Updated by Sameer9766
        [protected] Application id
        Verified Support
        Dec 10, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (797414) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Dec 16, 2021
        Updated by Sameer9766
        Your team doesn’t help they just send automated reply.
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          K
          kumud19
          Dec 10, 2021
          Resolved
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          Resolved

          Website: icicibank.com

          Despite telling that I had got credit reverse on my disputed credit
          card payment to all the executives who had called me regarding non
          payment of dues and writing the team a mail attaching the mail from
          ICICI Bank 2 months back saying my claim was correct and no other dues
          pending, today I still receive a mail saying the bank will exercise
          lien upon my deposit for non payment of dues which is totally unacceptable. There is no proper customer support to address the issue.

          SR no - SR[protected]
          Jan 11, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 10, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            T
            Tripathi@123
            from akola, Maharashtra
            Dec 10, 2021
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            Address: akola

            Dear Sir/Madam,
            We have received the daily basis 7 to 10 call from icici bank for credit card &
            I have already informed that I have no need of credit card.
            Request you to please stop calling for credit card. otherwise i will change my bank.
            Thanks & regard's
            Sanjay Tripathi.
            Mobile no [protected]
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (796442) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              V
              Vipin@123!
              Dec 9, 2021
              Resolved
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              Resolved

              ICICI LOAN RECOVERY - Mental Harassment

              महोदय

              मुझे आईसीआईसीआई बैंक लिमिटेड द्वारा ₹1000000 ( ten lakh )का एक लोन मेरी शाख को देखते हुए ऑनलाइन प्रोसेस के द्वारा दिनांक 24 july 2018 को दिया गया इसके लिए बैंक का एक कर्मचारी मेरे...
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              K
              Kalyan Reddy P
              from Delhi, Delhi
              Dec 9, 2021
              Resolved
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              Resolved

              Address: 4 Laxmi Towers Kurl Complex, B Wing, Bandra Kurla Complex Road, G Block BKC, Bandra Kurla Complex, Bandra East, Mumbai, Maharashtra 400051

              Hello Team,

              I am sick and tired of getting help from ICICI Fastag team & NHAI Fastag helpline. raised multiple complaints and there was no response or resolution from both the entities. Very very irresponsible behaviour from the customer service desk teams & no one seem to have basic understanding of the product and service they are supposed to deliver. despite many calls, emails & discussions - i am still struggling & reached a saturation point where i wanted to raise complaints & move legally as well.

              My basic request was just to replace the current fastag since the old tag was not working at the tollgates. it was tollgates executive recommendation that i need to replace the TAG to a new one. I am repeated asking to send the TAG to my new address which is in Hyderabad and still they send it to Bangalore which is my old address. I infact raised change of address even before replacing the TAG

              NHAI Fastag Complaint No's: 4792468 / 4792478
              ICICI Fastag complaints as below:
              CMP[protected] 08/12/2021 20:21:40
              CMP[protected] 05/12/2021 18:20:08
              CMP[protected] 01/12/2021 22:30:58
              CMP[protected] 06/12/2021 21:34:24

              I request you to take stringent action against ICICI Bank as a provided and Fastag team for the product

              Thanks
              Kalyan Reddy Pulichinatala
              [protected]
              Jan 12, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 10, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                J
                Jayprakashgupta096
                from Jajpur, Odisha
                Dec 9, 2021
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                Hi Team,

                Account number :[protected]
                Rupees 825 debited towards DMC/IN[protected] DP CHGS TILL OCT-21 . I kindly request you to credit my money back . I requested many times to close my account but till now account not closed, I dont use.

                Thanks
                Jay Prakash
                ICICI Bank customer support has been notified about the posted complaint.
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                  P
                  Pradeep1012
                  Dec 9, 2021
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                  Bank account was opened by employer, it was salary account. After resigning company I got email for minimum account balance and they are deducting money from account. So how it is possible minimum account balance for salary account.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (insert post ID here) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (794300) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (794290) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    susmithad
                    Dec 9, 2021
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                    Hello,
                    Every month Rs.100 is debiting from my ICICI bank accout under IPRUGTP-NCA.
                    May I know the reason why they are debiting the amount without informing.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (insert post ID here) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      munish verma12
                      from Chandigarh, Punjab
                      Dec 9, 2021
                      Resolved
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                      Resolved

                      Address: Regd office: ICIC bank tower, near chakli circle, 390007,Indiaold padra road, vadodara

                      I need a loan for purchasing a flat and the builder provides me to facilitate a loan through ICICI bank, then the loan officer calls me and we have a deal on a home loan for 5 years with 6.70% of the interest that is in ICICI bank. She started the process and the process is so hectic and still, it's been more than a week the process is not ended.
                      Moreover, the loan terms have been changed to a duration of 20 years and interest rate of 6.80%, which was not exactly what we discussed in the starting, my payments for the builder are ready, but the loan is not there, as I am seeing that my energy and my processing fee and GST is wasted, please disburse my loan today EOD with the terms initiated at the starting of loan that is 25 lakhs for 5 years. otherwise, I will halt the process.
                      Please do it on priority.
                      Jan 13, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dec 10, 2021
                      Updated by munish verma12
                      Is there any ### reply for this from anyone
                      Verified Support
                      Dec 11, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (801220) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        1
                        1AyushGogaliya
                        Dec 9, 2021
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                        Address: Wadi, Nagpur, Maharashtra
                        Website: icicibank.com

                        I opened ICICI online bank account a year ago. But the ICICI bank wadi branch is far away from my house. So I tried to transfer my branch but I didn't recieved any response. After 11 month's I got a letter from ICICI Bank for online Kyc verification within one year before opening the account. They're saying one year but informed me regarding this before a month. I failed to do so, my bank account got close and I received a message regarding the same. Then I visited the ICICI bank wadi branch and I contacted with one of the employee, she told me that you'll get money via Demand Draft (DD) in about 1-2 months. I didn't received DD, so I visited the ICICI bank wadi branch again, then other employee said me that I had to submit a letter attached with aadhar card. I submitted then the employee told me that I'll get DD soon after getting approval from the main branch. And she take my phone number for informing me regarding this matter but I haven't recieved any DD nor a call.

                        Consumer complaints, I hope you'll definitely help me, because I need my money as soon as possible in this week. I need my money immediately for educational purpose. Please help me out soon.
                        +1 photos
                        ICICI Bank customer support has been notified about the posted complaint.
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                          1
                          1AyushGogaliya
                          Dec 9, 2021
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                          Address: Wadi, Nagpur, Maharashtra

                          I opened ICICI online bank account a year ago. But the ICICI bank wadi branch is far away from my house. So I tried to transfer my branch but I didn't recieved any response. After 11 month's I got a letter from ICICI Bank for online Kyc verification within one year before opening the account. They're saying one year but informed me regarding this before a month. I failed to do so, my bank account got close and I received a message regarding the same. Then I visited the ICICI bank wadi branch and I contacted with one of the employee, she told me that you'll get money via Demand Draft (DD) in about 1-2 months. I didn't received DD, so I visited the ICICI bank wadi branch again, then other employee said me that I had to submit a letter attached with aadhar card. I submitted then the employee told me that I'll get DD soon after getting approval from the main branch. And she take my phone number for informing me regarding this matter but I haven't recieved any DD nor a call.

                          Consumer complaints, I hope you'll definitely help me, because I need my money as soon as possible in this week. I need this money for educational purpose. Please help me out.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 09, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (793385) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Dec 09, 2021
                          Updated by 1AyushGogaliya
                          This screenshot is a proof of the above message.

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                            D
                            deepdeepilva
                            from Bengaluru, Karnataka
                            Dec 9, 2021
                            Resolved
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                            Resolved

                            Debit card is not associated with my ICICI account

                            Address: ICICI Bank Kothanur Branch

                            I received a new ICICI debit card but the card is not associated with my account. I setup a PIN through phone banking, but the card does not appear in the internet banking account nor in imobile pay app. Since I was not able to do internet transactions when I tried, I called up Customer Care. They are telling me to set a debit card spending limit, but I can't set a limit until the card gets displayed in my account.

                            I assume...
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                            K
                            Kishan kumar Patel
                            Dec 9, 2021
                            Resolved
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                            Resolved

                            I have paid my Credit card dues on time, after that the auto debit is cancelled but still now my credit card statement is showing that I am charged with 1.2k and 250 gst fee.

                            I have never opted for auto debit it was there automatically. The great concern is I am not aware of that auto debit fail is a chargeable service. How they can deduct amount without prior info?? I want my money back.
                            +1 photos
                            Jan 9, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 09, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Ashish Solanki141
                              Dec 9, 2021
                              Resolved
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                              Resolved

                              From my icici bank account deducted Rs. 590.00
                              I don't know why. On 8 Dec. 2021.
                              This is this the first time that happened to me in last 3 yrs with icic bank.
                              Please refund my money ASAP.
                              Contact- +91-[protected]
                              Mail id- ashish.[protected]@gmail.com
                              Jan 14, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 09, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Its Ankit
                                from Noida, Uttar Pradesh
                                Dec 9, 2021
                                Resolved
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                                Resolved

                                Address: Delhi, India

                                Hi, ICICI bank,
                                I opted for auto debit of 103 rs from Amazon pay later, anyway auto debit fails due to insufficient balance. So they deducted 590 rs from my saving account.
                                I am a valuable customer of ICCI bank, having saving account permonth transaction is more than 1 Lakss + also I am having 2 credit card s of ICICI.
                                So please refund my charges.
                                Or else I have to closse al relationship with ICICI. Because to charge 590 rs for 103 rs its not fair.
                                Please refund my money
                                Jan 13, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 09, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  ManojKuna
                                  from Visakhapatnam, Andhra Pradesh
                                  Dec 9, 2021
                                  Resolved
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                                  Resolved

                                  Address: Navi Mumbai

                                  I have done trading in ICICI direct.com and Buy Order shares in ICICI direct portal. I have allocated fund to ICICI Direct from my linked saving accounts. Later Amount of Rs.1911.21 was deducted from my saving accounts.
                                  Iam not understanding the reason behind my deductions. Please refund my deducted amount.
                                  +1 photos
                                  Jan 10, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 09, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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