ICICI Bank Complaints & Reviews

When I opened the ICICI direct account I was told that there will be no charges and acct is free of cost. But they are deducting DMC charges 826. Approached then many times but they say that it's a mandatory charge which I have to pay. They didn't inform me about it while opening the account and so should not be charging the same and refund what has already been charged.

I have got so many unauthorised transactions on my credit card plz help me reagrding this bank is telling me to pay my credit card billl again ass i have completed my bill a month ago after that someone has used my credit card and taken all my money from that plz help me regarding this isssue.

I have applied ICICI 24hrs homeloan online as it was offered by ICICI thru my iMobile app. After compleing all forms and paying online 5000/- now for last two months I am struggling to get proper response. Bank had my address as well as property address. Now some representatives tell me travel 400 Km connect over there to address remaining procedure like morgage.
No where it was mentioned that I need to travel.
Also, I applied considering bank has all my details and I will get toplaon in 24 hrs.
Advertisement is completely misleading. Also, online portal do not provide enough details to know entier process/steps and additional money needs to be paid. In complete and hidden information affects customer but bank gets money.

We applied a gold e-auction of 148.39 grams (22k gold ). It has four bangles each of weight 37 grams . Out of four bangles,
we melted one bangle, its purity found to be 7.914k
actual price of 148.39 grams gold is 5, 93, 600
total money transfered is 6, 11, 408 (with 3% gst).

We are suffering a major loss (approx 4lakh).

Banks also do frauds like this?
who we believe?
we can not even trust banks.
Shame on humanity.

I am in mental stress. Please help me out.

Lately my whole family, mark my words "WHOLE FAMILY" has been getting threatening call from a guy who identified himself as "Suresh Sharma" who says he is calling from icici bank. He says someone named "Satish Kaskar" related to us got a loan from your bank in the 2000s and he is asking US to repay.
The calls start everyday from early morning. He first calls my mom who is 80 years of age . then my dad, my sister, wife and everybody in our family, on hanging up the phone he keeps calling continuously from different different numbers.
No one in our family has even have a saving account with you bank let alone taking any loan from icici bank. we have all the recordings of the calls and soon going to lodge a police complaint.
Surprising thing is how illegibly he has acquired mobile numbers of our family members and he targets only ladies and elderly people and says he got the number from person who took loan even though the mobile carriers itself where non existent in 2000s.
ICICI, please stop this harassments of innocent, not related to you by any kind of people. please

Dear icici bank officer
I have 3 vimal bonds unsecured redeemable bonds in the nature of promissory notes.
Pls advice us to redeem it, as I had gone through all possible solution available in patna town

An amount of Rs.4970/- has been deducted from my ICICI account no #[protected] on 18th Dec'21. When I called the customer care they gave me reference that the deduction is against one of my mutual fund portfolio.

I thoroughly checked my portfolio to double check for any misunderstanding as I do not place SIP deduction during the month..but nothing was there.

I immediately called customer care and asked them...

₹ 28320 deducted from my account in the name of NMMAB- Request reversal.

Icici deducted ~ 28k from my account without any information in advance either in writing, sms or phone call.

If I was unable to maintain MAB bank should have notified me through sms( Icici charges ₹29.5), mail( Instead of sending blank Statements on mail they should write about the negative balance) or phone.

I have...

Hi,
There was a debit transaction worth 5116 INR on my savings account on 14th December 2021 with transaction id ADTPSLSIPG_[protected] . To the best of my knowledge I have not done any SIP for such amount. Kindly address this matter and help me in getting my money back.

ICICI Bank freeze my savings account without any intimation
My company deposited my salary cheque in my ICICI Bank savings account . My account is freezed and restricted me from accessing my account.

ACCOUNT NUMBER:[protected].

Entire Customer Support facility of ICICI Bank is a mess. They are not aware of processes and they gives misleading responses to customer.

I have a query to transfer my mutual funds holding from ICICI trading account to HDFC trading account.

If I connect to Customer Care, one time they will answer saying fill a "Transfer of mutual fund forms"
Another time they will say we can not do anything connect to HDFC.

If I write email to ICICI Helpdesk, they one time they will say fill a form for transfer.
On asking more details they will say check with HDFC.

Are these guys for real ? Don't they even read previous replies and blindly copy paste the standard responses ?

Pasting below a mail conversation:

1. My initial query:
[protected][protected][protected][protected]--------
On[protected]:12, Nikhil Khatri wrote:

Name: Nikhil Khatri
Account No / Application No: [protected]
Product/Service: Demat
Request related to: Others
Type of request/complaint:
E-mail address: nikhil.[protected]@gmail.com
Mobile no:[protected]
Telephone no: +91--
Level 2 Service Request(SR) No:
Complaint/Feedback: Want to transfer my mutual fund holdings from ICICI to other broker. ICICI Customer Care says, "Fill a "TOMF" form and submit" ICICI Helpdesk says, "Connect to other broker". Please connect me to any ICICI Demat executive who is actually aware of process and can help me with my queries and transferring my funds to other broker.
[protected][protected][protected][protected][protected]

2. Their first response:

[protected][protected][protected][protected][protected]
On Wed, 15 Dec 2021, 11:36 am, wrote:

Dear Customer,

Greeting from ICICI Securities Limited.

With reference to your e-mail, this is to inform you that, for transferring the Mutual Funds, you need to give a request for the Transfer Out.

For Transfer Out your mutual funds from icici direct, we request you to visit any nearest icici direct center along with transfer out application form and give the request. Mutual Fund will be transfer to your registered address in 30 working days.

Note : You need to cancel the ongoing SIP before placing a transfer out request for the folios.

Documents Required :

1) A duly filled and signed application form ( form can be download from our site - Trading - Mutual Fund - HELP/FAQ. )

2) If the transfer out request is for HDFC, PRU or HSBC schemes, you are required to fill an additional form( click on the links to download the forms). You can directly place a request for this form from the AMC or can call up the Call Center for the same.

3) Self attested PAN copies for each Transfer-out request.

We look forward for your co-operation and assuring you the best of our services at all times.

Sincerely,

Nalam Kishore
Customer Service Officer
ICICI Bank Limited.
[protected][protected][protected][protected][protected]
3. My follow-up question for detail

[protected][protected][protected][protected][protected]
On[protected]:45, Nikhil Khatri wrote:

Thanks for the revert.

I am not able to find this "Transfer out mutual fund" form on any of icici website.

Could you please attach the form on mail.

Also, Yes, i am transferring the mutual funds to HDFC's trading account. So please send the additional form for this case as well.

Regards,
Nikhil Khatri
[protected][protected][protected][protected][protected]
3. Now their response from a different world

[protected][protected][protected][protected][protected]
On Thu, Dec 16, 2021 at 12:54 PM wrote:
Dear Customer,

Greetings from ICICI Securities.

Hope you and your loved ones are safe and healthy.

With reference to your mail,

To transfer out mutual fund we request you to contact your other broker i.e HDFC securities.

For further assistance kindly contact us at [protected]@icicidirect.com or our customer care executive at[protected]

We thank you for giving us an opportunity to be of service to you.

Sincerely,
Customer Service Officer
ICICI Securities Limited
[protected][protected][protected][protected][protected]

Similar thing will happen on customer care call, they will give you N number of replies N number of times.

Who can we reach out to?

Dear Sir/Madam,

I have been following up for the last 6 months to convert my demat account into NRI status (ARN [protected]). My demat account has been kept in suspended state for no reason known to me.

The only information provided to me

[From ICICI, September 2, 2021]
"Your scrutiny and verification of application is complete form our side.

Your demat account IN[protected] is suspended for debit status. Please clear the debit balance and confirm through mail. Only then your process will be completed and account will be activated."

When I followed up about this debit balance, I received a communication:

[From ICICI, Nov 29, 2021]
"After confirming with the bank team, there is no dues but your demat account is Suspended due to debit balance.

Because it is suspended neither can we convert the account or close the account."

I have followed up with all possible options and I still do not know what is this "debit balance" issue that can not be corrected. Why is a customer being penalized for something that he/she does not even know?

Because of my location, it is not possible for me to visit a branch.

Thank you.

I am Manish and I have been charged so many times EBA/NSE N. Not sure what it is, please refund it.

Rs 590 was charged twice today from my acc without my knowledge. And I'm unable to know what are these charges are and I'm in need of money right now. Plz call and clarify [protected]

Am an icici bank customer. This Monday(13-Dec-2021) 3 transactions(590 + 171.54 + 0.01) emptied my account, transaction text says, ecsrtnchg . I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount.

Thanks & regards,
Krishna S

All,

I'm getting nuisance marketing calls from ICICI bank everyday. My Airtel Mobile number is registered for FULL DND.

I've raised this complaint with ICICI, Airtel numerous times and calls don't get stopped.

Hence escalating here for your attention and help.

Recent call references:
16-Dec-2021 1.57pm [protected]
15-Dec-2021 5.22pm [protected]
13-Dec-2021 1.17pm [protected]

Thanks,
Chandra

Dear ICICI Bank,

I Nishi Kumar Sinha have the complained related to deduction of amount from my saving account A/C[protected].
he amount has been deducted in 7 time from Sr no 1 to 7 (Find in attachment) (like-588, 588, 590, 295, 590, 590, 619). FYI I have closed my all SIP fund and also my loan is completed.
So kindly clarify. Otherwise I will complained to RBI for this issue.

Regards
Nishi Kumar Sinha
Mobile-+91 [protected]

I have been charged MAB charges for not maintaining minimum balance in the account. I have following issues with the charges and request for reversal
A/C no.[protected]
Jalna branch
1) MAB charges of around RS 1772.52(my account got debited by
Rs.526.72 on 21/10/2021 and Rs.591.19 on 22/10/2021 and Rs.654.61 on 11/11/2021.) got deducted from my account and no information either in writing or sms or phone call was provided by ICICI bank
2) ICICI bank deducts some amount for sms pack to update me for any transactions from the account. However, this information was not shared by any means.All other transaction details are sent by SMS then why not this one.
3)No message or email from ICICI bank informing that my account has low balance and could attract penal charges
4)This information of MAB of 10000 was also incorrectly shared and nobody told me about maintaining minimum balance of 10000 rupees.then how can I maintain it.
5) No where even after logging into my accounts dashboard, no pop-up or message or red signal comes stating my balance is low etc.

Today, we are going cashless where real time information sharing is critical. However, with such nature of transaction, it shows spurious and mistrust on part of bank.

With this, i request for reversal

Regards
Priyanka

I am Vijay Kumar AG. 811.35 Rupees has been deducted from my account by showing DP CHGS TILL OCT-21) DP charges on

15/12/2021. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction

Please help me to get my money back.

Dear Team,
Kindly help me out with process note of redeeming the icici only vimal vaatsalya bond, I have visited ICICI Bank branch but nobody is giving satisfactory response to redeem it.