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ICICI Bank Complaints & Reviews

www.icicibank.com

3.2

Updated: Sep 24, 2026

Complaints 23795

Resolved

14309

Unresolved

9486

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 168

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Address: Bengaluru

In November 2021, I applied for an Amazon ICICI credit card.

However, I have yet to receive the card. I called customer service several times, but I was told that even though my documents were verified, my application was not found!

The customer service representatives always tell me that they have filed a complaint, but I have not received any ticket numbers to my registered phone number in the 5 months that I have been calling them on a regular basis!

I'm hoping that bringing it up here will at the very least get me a proper response.

May 19, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03w2g) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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A

Anpmd

from Bengaluru, Karnataka

May 1, 2022

They have the worst customer service. It's so difficult to talk to them. They don't read my messages and send some saved scripts over and over again

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Address: kolkata

I took a loan from icici for 25 years in 2007
in 2022 my loan was still due 23 lacs-

i took a bt+top up from other bank
i paid all home loan dues and loan account was closed
not now icici bank is not giving noc to me
saying it is blocked
and they saying they dnt knw the reason properly

they told it might be due to one previous loan - but that is settled /closed and showed all the documents as well.
Now they are not sure

and now the other bank interest has started but they have not disbursed the top up amount since noc not provided by icici bank

what kind of services is this this is a collateral loan and i have never taken any such loan else where i paid the loan now you are harrasing for noc and not giving home loan documents when it is paid
i paid all dues my loan account is closed but they saying that noc is blocked

May 19, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03v2y) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have already paid my credit card dues through internet banking and its been 3days still it is not reflected in my outstanding amount. Moreover, with interest and late payment they charged extra from me!! How is this possible?? Is it so easy to get away with people’s money?? Already the net banking number is generated, but the still there is no change in the outstanding amount! I paid 30000 which is a pretty big amount.

May 24, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03v3e) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I was doing my bus pass payment in mo bus App..550/- deducted from my account on 4th April 2022 at 12:40pm but that money is not refunded till today (15th April 2022) . Kindly do the needful. Otherwise I will complain in other way.

May 21, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03v1h) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Bangalore

I had open a salary account at branch, Berahmour, Murshidabad, West Bengal, India before 3 days ago . But still i had not got any response from the other side.

Suraymoy Mondal

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 15, 2022

Verified Support

Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03sjh) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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We have applied for Pradhan Mantri Awas Yojana (Urban) & Application ID is "C[protected]".
I have a house loan with ICICI bank. Its been more than six month I have applied for PMAY, But ever since its in pending.
Could you can Tell us how much to to take for Approval & why is delaying.

May 26, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03v1o) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Bangalore

I had applied for a salary account 3 days ago at Berhampur, Murshidabad, West Bengal branch, . But still i have not any response from their side. Its urgent.
My company name is Raitonsemi pvt ltd..

ICICI Bank customer support has been notified about the posted complaint.

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I have been trying to reach out to my nearest Icici branch for redemption of my deep discount bonds issued 1996. But nobody in the branch seems to know how to redeem them and they're just replying with "we've sent the email to the concerned team". It's been days since they're unable to guide me with the further process for redemption of the bonds and I feel like stuck as I'm also not being provided contact details of the relevant teams working on them.

May 20, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03v1c) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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ICICI withdraw 3 times of 23rs, 28rs, 29rs three times ...I have attempted to withdraw amount from another bank ..But another ATM don't have balance and and the other ATM i check out of service...

This is unethical practice... Daylight robbery...Your company Sacked Sunanda Last CEO has bribery charge and unethical offered loans to corporate and did you take any action against her ? This is the way you cheat middle class customer..?

Why this type of charges not disclosed on the salary account terms and conditions

My email : [protected]@gmail.com

I am sincerely seeking solution

May 22, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai

There are 3 transactions made to icici bank using below arn numbers. I have called them many times but they have no clue where these transfers are.

The amount is supposed to be credited to my account. These transfers are made using debit card numbers.

Arn: 75105172093001873572142
Arn: 75105172093001871508932
Arn: 75105172093001871504907

May 17, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03sgb) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am working in TCS. My food card got expired one month before. I tried to contact customer care to get guidance to renew the card, but I failed as the numbers given in the back site is not helpful and user friendly. So I sent mail to [protected]@icicibank.com, but till now haven't received at least an acknowledgment. Please help here to get my food card renewed.

May 20, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03q11) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Dear Customer, your ICICI Bank Account XX043 has been credited with INR 11, 200.00 on 13-Apr-22. Info:PWA*PWA*[protected]*[protected]. The Available Balance is INR 11, 200.00.

I have mailed to customer care wid UID no . There is no response from customer care and today I have received dis msg but no intimation of account no n kit available.

Apr 22, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03q0y) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Over the years It's been found ICICI BANK charges automatically and deduct money - I didn't know. Today when I came across on one email I came to know - not from my account but my all four family accounts.

I don't know what is nach_ad_rtn_chrg_cams bla bla charges - when required charges and things already paid in respective units then why from saving a/c ICICI BANK charges and auto debit.

Apr 14, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 14, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03q0h) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi

Name : Kamran Naik
ICICI bank savings account number[protected]

My account got Debit Freezed there were some loan apps on google store from whom I took a loan but all of them were 7 days loan app I paid their amount and took another loan but the loan was for 7 days and these guys started calling me on the 6th day to make a payment they also hacked my phone and contacted my complete contact list on WhatsApp and made a viral nude pics morphed my pic so I complained to cybercrime took the report and switched off my mobile and took another number as per cybercrime PSI ..
Now for security reason I also got my account blocked and ordered a new debit card but now when Iam asking ICICI bank at my branch at sector 11 mira road to unfreeze my account they are not doing it iam really sad about it that they dont even talk properly it feels like they dont have any respect for their customers.

May 17, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Apr 14, 2022

Updated by Kmnk Hi

Name : Kamran Naik
ICICI bank savings account number[protected]

My account got Debit Freezed there were some loan apps on google store from whom I took a loan but all of them were 7 days loan app I paid their amount and took another loan but the loan was for 7 days and these guys started calling me on the 6th day to make a payment they also hacked my phone and contacted my complete contact list on WhatsApp and made a viral nude pics morphed my pic so I complained to cybercrime took the report and switched off my mobile and took another number as per cybercrime PSI ..
Now for security reason I also got my account blocked and ordered a new debit card but now when Iam asking ICICI bank at my branch at sector 11 mira road to unfreeze my account they are not doing it iam really sad about it that they dont even talk properly it feels like they dont have any respect for their customers.

Verified Support

Apr 14, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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My account has been deducted a total of ₹880 with reference ECSRTNCHG. I dont know why have deducted this.

May 20, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Vadodara

There is two times deduction for this nach_ad rtn chrg bajajfin one is of rs 224.24 and other is of rs 285.01.
Please reword back my money in my account.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 13, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a03odf) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have ICICI bank savings account from last 7+ years. I have never seen MAB charges. Recently on 12th April 2022 Rs.553.78 was deducted from my account without any intimation. If it is for maintaining minimum balance atleast the bank should have intimated earlier before deducting.

12/04/2022 12/04/2022 MABchgs-Mar22+GST 553.78

Requesting to please check on this matter and help.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Apr 13, 2022

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (insert post ID here) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi. Team
I was going through my account and I have found an unexpected transaction of rs 590, 589.99, and 563.09 I have no idea on which reason I got debited.
Kindly check on this issues and refund my amount ASAP. I have an upcoming EMI to pay.

May 14, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: mazda ltd,2nd land,panchwati, ambawadi,ahmedabad

Am an icici bank customer. Today and yesterday (12/04/2022 and 11/04/2022) ecsrtnchg charged 590 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com.

May 18, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: 40204-nikoo homes-bangalore

ICICI has charged me 450/- stating as ECSRTNCHG charges which i am not even aware of without my consent or any notification.

These act of auto debit from bank needs to be looked into .

Regards,
Ijaz
[protected]

May 19, 2022

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2022

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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