| Address: ICICI Bank Ltd., No.89, Formed By The Wilson Garden House Building Chs Litd, Kothanur Village, Bangalore 560078 |
To reactivate my dormant account and access internet banking, I submitted KYC documents to ICICI branch, RBI layout, Bangalore on Nov 26, 2021. The branch did not inform that we should have a debit card to login to internet banking. So, I applied for a debit card after I was not able to login.
[Debit card delivery issue]
The debit card Speed Post ID was not seen on India Post after 2 days. When I call Customer Care, I am asked to enter my PIN and debit card expiry date. How do I do that without getting my card? How do I track my card delivery when the ID is not valid? I am stuck in a vicious cycle. Please help!
[After Complaint 1, the debit card was dispatched]
Complaint 2
I requested for a debit card, but the card delivery location as per Speed Post ID EA******954IN is Hubballi Vijayanagar S.O [Attached snapshot]. I am in Bangalore and I have never provided any address in Hubballi.
Can you please send the Debit Card to the correct location? I was assured that I will receive the card by Monday, Dec 6, but it is unlikely.
Notes:
(1) I made the request on Dec 2, but the card was not dispatched till 2 days later, after I raised a complaint.
(2) After the initial delay, it is addressed to wrong location, for which I am raising another complaint.
Now, I am asked to get an address change update done in the bank again, for no fault of mine. How do I get my debit card now?
Dec 9, 2021
Complaint marked as Resolved I raised complaints here and with ICCI bank, and after that, the card was forwarded to me. Also, ICICI bank had entered the wrong pin code for my account.
ICICI Bank customer support has been notified about the posted complaint.
Dec 06, 2021
Updated by deepdeepilva Please update the recorded address in the ICICI website. Hobli (reference to 'village' in Kannada) is written as Hubli (an actual city). Due to that, my debit card is sent to Hubli.
ICICI Bank Ltd, Bangalore - Kothanur
ICICI Bank Ltd., No.89, Formed By The Wilson Garden House Building Chs Litd, Kothanur Village, Uttarahalli, Hubli, Bangalore Karnataka, 560078
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (786464) in the subject line of your email. Our official will assist you.
Regards,
ICICI Bank Customer Service Team