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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 170

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E
ellesun technologies
Dec 6, 2021
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Swipe machine activation without my knowledge

I had already clearly told to your executive that without my telephonic confirmation no need to activate any addon services for my machine on[protected]. Again from your side there are 4 services activated and the amount got debited. details below
[protected] set up for QR - 1180
[protected] set up for cash -1180
[protected] instant settlement -3540
[protected] ocean lite - 1180.

MID: 95301006br...
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H
harinag99
from Bengaluru, Karnataka
Dec 6, 2021
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Website: www.icicidirect.com

Icicidirect.com website is down during trading hours today from 9.18am .
how do I work on option trading? who will refund my loss ?
I need ICICI direct to refund my losses
ICICI Bank customer support has been notified about the posted complaint.
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    rushna wazahat
    Dec 6, 2021
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    I am unable to figure why they have deducted 588 Rupees from my account without my information. who gave them authority to deduct money from my account without my knowledge?
    they have just mentioned Dcardfee4541NOV21-OCT22+GST and deducted 588 without any prior information. Who gave them authority to do such transaction? Why they do not aware the consumer against these fraud charges. Is this a way to create healthy relationship with the consumer?
    I will not recommend anyone to use ICICI bank.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783268) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      G
      Gnana Sekhar Bora
      from Mumbai, Maharashtra
      Dec 5, 2021
      Resolved
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      Resolved

      Am an icici bank customer. Today 05-12-21 ecsrtnchg charged 83 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
      Jan 6, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 06, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        A
        Advocate Suresh90
        from Thiruvananthapuram, Kerala
        Dec 5, 2021
        Resolved
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        Resolved

        Am an icici bank customer. Bank is charging me more 5000 rs in the name of ecsrt charges. I don't know what the charges ecsrtnchg... the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please refund the charged amount.
        Jan 6, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 06, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783184) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          Suresh Kumar burdak
          from Jaipur, Rajasthan
          Dec 4, 2021
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          Address: Jaipur

          Sir, on the rajathan police 2021 exam form payment portal gateway i paid 411.98. My transaction was succesful.in my upi payment app Paytm showing transaction successfull. But on portal payment failed. Why.. My 411.98 ruppee transferred in merchant account. But services not giving me.. Why.. My rajsthan police exam form not submitted... My rajistration not happan.. Please give me services or payment refund give me...
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 06, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783191) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Dec 07, 2021
          Updated by Suresh Kumar burdak
          Sir, on the rajathan police 2021 exam form payment portal gateway i paid 411.98. My transaction was succesful.in my upi payment app Paytm showing transaction successfull. But on portal payment failed. Why.. My 411.98 ruppee transferred in merchant account. But services not giving me.. Why.. My rajsthan police exam form not submitted... My rajistration not happan.. Please give me services or payment refund give me...
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            D
            Dipankar Kar 369
            from Kolkata, West Bengal
            Dec 4, 2021
            Resolved
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            Resolved

            Sir/Madam,
            I, Dipankar Kar, your customer, noticed that Rs. 950.92 was deducted from my savings account no.[protected] on 23/11/2021 for MAB charges of Sep'21 & Oct'21.
            Sir/madam, My ICICI Bank Branch Address is Durga CHowk, Haldia & I thought that for non metropoliton city branch Minimum Monthly Average Balance requirement is low.
            This account was opened for my stipend during internship period when I was student.
            Please refund my Rs 950.92 & I will be grateful to you.
            Thanking You

            Yours Sincerely
            Customer Name: Dipankar Kar
            ICICI Bank Account Number:[protected]
            IFSC Code: ICIC0001101
            Branch Address: Durga Chowk, Haldia, WB, India
            Jan 8, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 04, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            I have not got any refund money . Don't be influenced after seeing my complaint.
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              K
              Kuro Seijuro
              Dec 4, 2021
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              The amount of Rs 590 was deducted 4 times in a row with some ECSRTNCHGS thingy. At least tell me about it before deducting my money. I'm already facing financial issues.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (778018) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                sunitha c j
                Dec 3, 2021
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                Address: ICICI Bank. Mathikere branch, Bangalore

                We have applied for balance transfer from axis Bank to ICICI Bank. The loan process started from 15 September 2021. The agent said that he is an employee of ICICI Bank and he showed the visiting card also. Then he took almost two n half month to process the same. He promised that the loan interest is at 6.75% n for enhancement loan of Rs. 500000/- at 7%. He gave us the sanction letter for the same and took the signature on the documents. 5 days later he said that there is a changes in interest rate which hw was not aware of the same. Now the interest rate 7% for balance transfer and enhancement loan will be 400000/- @7.25%. this was not accepted by us and denied for the loan process and we have sent a mail that we are not happy with loan interest and their service and requested to cancell the loan process. After receiving the mail without mod payment and without signing the loan sanction letter they have disbursed the loan. This very big scam we have cheated by them. We request you pls look into it and resolve the issue.
                Jan 9, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 04, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  C
                  Cynthia Ramona Anthony
                  Dec 3, 2021
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                  ICICI Bank — Not receiving otp from icici bank Tried every thing still the same, Have raised a query too but nothing helps.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (775314) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    sekar GM
                    Dec 3, 2021
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                    Address: Icici bank , coimbatore ram nagar,

                    Hello

                    I am out of India for job purpose, due to COVID issue lost job and joining new job next month, cannot able to pay me dues, collection agency harrasing my aged parents and threatened. Also chasing my data's in social media and job portals.

                    Please help me out with this situation until my job is resumed.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 03, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Dec 21, 2021
                    Updated by sekar GM
                    Please communicate [protected]@gmail.com
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                      P
                      Pooja29roy
                      Dec 3, 2021
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                      Resolved

                      @icici I have been Wrongly charged for dp chgs for demat services something I never took. This is absolutely fraud, god knows with how many people you must be doing without their knowledge.
                      Jan 14, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 03, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (775323) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Anshu227
                        from indore, Madhya Pradesh
                        Dec 3, 2021
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                        Address: Usha ganj indore

                        Today I check my account balance then suddenly know that icici cut 3759+370 total 4129 rs from my account in a single month with the name of some cash txnchgs oct-21 without any prior notice I need money argent to pay my house rent but I suddenly found there is no money in my account it feels realy bad to me and i didn't get any details about this deduction .
                        Jan 15, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 03, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          I
                          Indu.re
                          Dec 3, 2021
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                          Resolved

                          I raised service request with ICICI to link my mobile number with account. They said it will be completed within three working days. But it is more than a week now and not linked yet. Customer care not picking up the call even after waiting for 30 mins everytime. Relationship manager who said she will be helping anytime regarding my issues is rejecting the call and not responding. Worst customer support for existing account holders. They will be chasing you for creating account in their bank and once done they will not care about you
                          Jan 3, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 03, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (775336) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          [protected] is the service request number which is raised for mobile number linking to account
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                            M
                            Manjuath Bommala
                            from Noida, Uttar Pradesh
                            Dec 2, 2021
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                            I submitted for pre-closure statement request on nov26 . It us closed without any update or information.
                            This is not expected resolution from the bank after waiting for long time.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              B
                              bala756746
                              from Guntur, Andhra Pradesh
                              Dec 2, 2021
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                              Resolved

                              ICICI Bank ecsrtnchg debit of inr 590( Multiple times unnecessarily deducted amount)

                              I was supposed to pay my emi to hdfc merchant on oct and Nov 2021 but the auto-debit not happend, i transferred the emi amount manually paid to the respective merchant account number.i received a notification from icici stating that due to insufficient balance ecs could not be processed. I checked with my merchant on this and they have received the required emi amount. But i can see that inr 590 has been debited 6times in one day, may I know...
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                              Vijaya Sree Kotte
                              from Vijayawada, Andhra Pradesh
                              Dec 2, 2021
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                              [Resolved] ICICI Bank — My ICICI multi wallet meal card got expired
                              L
                              lasyasimhadri
                              Mar 29, 2021
                              Sep 6, 2021
                              Hi Team,

                              My name is Vijaya Sree Kotte.I'm a TCS employee and when I joined the company 5 years back I was given ICICI food card which got expired on 11/21 .

                              I would need a new card as I am unable to login to portal (showing card invalid status), can you assist me.

                              Every month during salary credit 2000 rs is automatically being deducted for food card and currently the card should have around 12000 rupees so please help.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (773492) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                P
                                Pranita Chowdhary
                                from Pune, Maharashtra
                                Dec 2, 2021
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                                Two times charges with transition details ECSRTNCHGS debited from my Account with Rs 590 - 2 times
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (772731) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  Paldave
                                  from Ghumarwin, Himachal Pradesh
                                  Dec 2, 2021
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                                  Resolved

                                  Without my consent, rs. 1000 has been deducted from my account on 6/11/2021 to Dr. tran for funding a/c[protected].

                                  I have not subscribed to any of this policy. I want my money back kindly help as soon as possible. This deduction has been done by icici bank itself.

                                  This is unlawful and the banking norms are clearly not being followed.
                                  Jan 21, 2022
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 02, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    M
                                    monalisadas1988
                                    Dec 2, 2021
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                                    I am not able to use debit card for any online transactions and even after multiple follow ups the support person from bank gives false information that it is resolved.

                                    When I say it is not resolved they ask for some detail to solve this information like debit card number. Is bank eligible to ask debit card number?

                                    Please help me in this issue. My email id is monaa.[protected]@gmail.com
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    The names of the employees giving me wrong information were - Chilakala Reebhika and Lalitha Lahari
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (772755) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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