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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 170

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A
Aarif55
from PUNE, Maharashtra
Dec 7, 2021
Resolved
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Address: NA

Hi Team,

ICICI bank is looting me every month, they are deducting money every month without my knowledge.

I have never given them consent to deduct my money still they are lychees my hard earn money.

I need to file formal compliant please advise

Account Holder Name - Khan Aarif Munna
Bank Name - ICICI Bank
Branch Name - Pimple Nilakh
Account Number[protected]
IFSC - ICIC0003850
E: [protected]@gmail.com
M: [protected]
Jan 7, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 07, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Y
    yashvr96
    Dec 7, 2021
    Resolved
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    Resolved

    Credit card rejected due to home verification

    Hi,

    home and office verification agents called on the same day to verify, was at office so did that. home verification agent straight away cancelled the application, even though i called several times on the same day but he didn't pick up, very bad experience. how can be a person be at two places near same time?

    called customer care for this issue, again no help....
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    durgaprasad alaparthi
    Dec 7, 2021
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    Test
    ICICI Bank customer support has been notified about the posted complaint.
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      A
      Ashutosh2098
      Dec 7, 2021
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      I am ASHUTOSH KORDEY.500.00 Rupees has been deducted from my account as[protected] DP CHGS TILL SEP-21) DP charges on

      I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction message to my mobile. I need justice and my money back immediately.
      ICICI Bank customer support has been notified about the posted complaint.
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        D
        deepdeepilva
        from Bengaluru, Karnataka
        Dec 6, 2021
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        To reactivate my dormant account and access internet banking, I submitted KYC documents to ICICI branch in Kothanur, Bangalore on Nov 26, 2021. The branch did not inform that we should have a debit card to login to internet banking. So, I applied for a debit card after I was not able to login to internet banking.

        [Debit card delivery issue]

        The debit card Speed Post ID was not seen on India Post after 2 days. When I call Customer Care, I am asked to enter my PIN and debit card expiry date. I can't do that without debit card.

        I requested for a debit card, but the card delivery location as per Speed Post ID EA******954IN is Hubballi [Attached snapshot]. I am in Bangalore and I have never provided any address in Hubballi.

        I want the Debit Card to be sent to Bangalore.
        Dec 9, 2021
        Complaint marked as Resolved 
        I raised complaints here and with ICCI bank, and after that, the card was forwarded to me. Also, ICICI bank had entered the wrong pin code for my account. It is sad that my complaints are getting resolved through Consumer Complaints rather than ICICI customer care.
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 07, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (786440) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          H
          Harshad Shelar
          Dec 6, 2021
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          For what reason did the bank withdraw 590 form my account
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (786464) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            J
            Jamaal Shareef Mohammed
            from Hyderabad, Andhra Pradesh
            Dec 6, 2021
            Resolved
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            Address: Hyderabad

            Dear icici team,
            My icici saving account has been debited following charges naming surcharge (Mcc 5541) for fuel purchase. Government is promoting cashless transaction and i have been charged on my own money. Does that mean it's wise to take out money from atm and pay in petrol pump? Request you to check and revert below transactions.
            Jan 7, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 07, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (786479) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              R
              Razver singh
              from Kolkata, West Bengal
              Dec 6, 2021
              Resolved
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              Resolved

              Helo sir
              From my icici account that is[protected] Is debited by 590 rupee . ECSRTNCRG IS WRITTEN ON STATEMENT. FIRST TIME THIS HAPPEN WITH ME. WHAT IS REASON BEHIND PLEASE CONFIRME AS SOON AS POSSIBLE my email address is [protected]@gmail.com
              Dec 7, 2021
              Complaint marked as Resolved 
              [email protected] Phone-----8420822927
              ICICI Bank customer support has been notified about the posted complaint.
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                D
                deepdeepilva
                from Bengaluru, Karnataka
                Dec 6, 2021
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                Resolved

                Address: ICICI Bank Ltd., No.89, Formed By The Wilson Garden House Building Chs Litd, Kothanur Village, Bangalore 560078

                To reactivate my dormant account and access internet banking, I submitted KYC documents to ICICI branch, RBI layout, Bangalore on Nov 26, 2021. The branch did not inform that we should have a debit card to login to internet banking. So, I applied for a debit card after I was not able to login.

                [Debit card delivery issue]

                The debit card Speed Post ID was not seen on India Post after 2 days. When I call Customer Care, I am asked to enter my PIN and debit card expiry date. How do I do that without getting my card? How do I track my card delivery when the ID is not valid? I am stuck in a vicious cycle. Please help!

                [After Complaint 1, the debit card was dispatched]

                Complaint 2

                I requested for a debit card, but the card delivery location as per Speed Post ID EA******954IN is Hubballi Vijayanagar S.O [Attached snapshot]. I am in Bangalore and I have never provided any address in Hubballi.

                Can you please send the Debit Card to the correct location? I was assured that I will receive the card by Monday, Dec 6, but it is unlikely.

                Notes:
                (1) I made the request on Dec 2, but the card was not dispatched till 2 days later, after I raised a complaint.
                (2) After the initial delay, it is addressed to wrong location, for which I am raising another complaint.

                Now, I am asked to get an address change update done in the bank again, for no fault of mine. How do I get my debit card now?
                Dec 9, 2021
                Complaint marked as Resolved 
                I raised complaints here and with ICCI bank, and after that, the card was forwarded to me. Also, ICICI bank had entered the wrong pin code for my account.
                ICICI Bank customer support has been notified about the posted complaint.
                Dec 06, 2021
                Updated by deepdeepilva
                Please update the recorded address in the ICICI website. Hobli (reference to 'village' in Kannada) is written as Hubli (an actual city). Due to that, my debit card is sent to Hubli.

                ICICI Bank Ltd, Bangalore - Kothanur
                ICICI Bank Ltd., No.89, Formed By The Wilson Garden House Building Chs Litd, Kothanur Village, Uttarahalli, Hubli, Bangalore Karnataka, 560078

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                  R
                  Razver singh
                  from Kolkata, West Bengal
                  Dec 6, 2021
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                  Helo sir
                  From my icici account that is[protected] Is debited by 590 rupee . ECSRTNCRG IS WRITTEN ON STATEMENT. FIRST TIME THIS HAPPEN WITH ME. WHAT IS REASON BEHIND PLEASE CONFIRME AS SOON AS POSSIBLE
                  Dec 7, 2021
                  Complaint marked as Resolved 
                  [email protected] Phone-8420822927
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783836) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    aksharoy
                    Dec 6, 2021
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                    Hey team,

                    I am being charged DP charges on my icici bank account. I have not used any demat services.. And charges have been deducted in the month of December and November..

                    Please explain the same at earliest and reimburse the charges.

                    Charge debited on 06/12/2021 and 29/11/2021
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783850) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Hi team..

                    Unable to view the email address.

                    Please provide the same
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                      C
                      chetanbairagi
                      Dec 6, 2021
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                      Dear sir,

                      ICICI Bank deduct charges for return /ECS/ emendate by bajaj allianz but without notification he deduct hug amount .

                      in the November i start first transaction my salary to icici nri account . after 3-4 days on dated 12 Nov 2021 Debited 590 rupees on 17 times (590x17=10030) without any notification by icici bank. i mail to customer care also but not replying satisfactory answer . i keep this amount for maintain MAB .

                      Now i have to close my account again no need to continue if deduction like this. this amt for me is valuable 10000 INR is not small amount .

                      previously also deduct lots of charges every month without knowledge of customer . if asking for charges doing formalities by mail.

                      i mail to baja allianze also regarding this issue .


                      Thanks and regards,
                      chetan bairagi
                      Jan 7, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 07, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        E
                        ellesun technologies
                        Dec 6, 2021
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                        I had already clearly told to your executive that without my telephonic confirmation no need to activate any addon services for my machine on[protected]. Again from your side there are 4 services activated and the amount got debited. details below
                        [protected] set up for QR - 1180
                        [protected] set up for cash -1180
                        [protected] instant settlement -3540
                        [protected] ocean lite - 1180.

                        MID: 95301006
                        TID:33614293

                        i did not give any acknowledge to activate any of the above services. It is very worst services from your side. It is look like robbery. Now i feel very unsafe to keep my funds in icici bank. i had all the recordings of customer care executive conversation. I want said all the amount to be refunded. from you side u may say it will take 7-14 working days. who will pay the interest for my amount. It is your mistake that activate services without customer confirmation and today i tried to speak with your executive but they just escape that they will transfer the call to their senior after that call got disconnected . Do you people think that we don't have any work?. I want fund to be refunded and hereafter no service to be activated without my knowledge. If you will not respond properly to this, i will go for legal action.
                        Jan 6, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 06, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783258) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          H
                          harinag99
                          from Bengaluru, Karnataka
                          Dec 6, 2021
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                          Website: www.icicidirect.com

                          Icicidirect.com website is down during trading hours today from 9.18am .
                          how do I work on option trading? who will refund my loss ?
                          I need ICICI direct to refund my losses
                          ICICI Bank customer support has been notified about the posted complaint.
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                            R
                            rushna wazahat
                            Dec 6, 2021
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                            I am unable to figure why they have deducted 588 Rupees from my account without my information. who gave them authority to deduct money from my account without my knowledge?
                            they have just mentioned Dcardfee4541NOV21-OCT22+GST and deducted 588 without any prior information. Who gave them authority to do such transaction? Why they do not aware the consumer against these fraud charges. Is this a way to create healthy relationship with the consumer?
                            I will not recommend anyone to use ICICI bank.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783268) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              G
                              Gnana Sekhar Bora
                              from Mumbai, Maharashtra
                              Dec 5, 2021
                              Resolved
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                              Resolved

                              Am an icici bank customer. Today 05-12-21 ecsrtnchg charged 83 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
                              Jan 6, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 06, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Advocate Suresh90
                                from Thiruvananthapuram, Kerala
                                Dec 5, 2021
                                Resolved
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                                Resolved

                                Am an icici bank customer. Bank is charging me more 5000 rs in the name of ecsrt charges. I don't know what the charges ecsrtnchg... the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please refund the charged amount.
                                Jan 6, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 06, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783184) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Suresh Kumar burdak
                                  from Jaipur, Rajasthan
                                  Dec 4, 2021
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                                  Address: Jaipur

                                  Sir, on the rajathan police 2021 exam form payment portal gateway i paid 411.98. My transaction was succesful.in my upi payment app Paytm showing transaction successfull. But on portal payment failed. Why.. My 411.98 ruppee transferred in merchant account. But services not giving me.. Why.. My rajsthan police exam form not submitted... My rajistration not happan.. Please give me services or payment refund give me...
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 06, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783191) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Dec 07, 2021
                                  Updated by Suresh Kumar burdak
                                  Sir, on the rajathan police 2021 exam form payment portal gateway i paid 411.98. My transaction was succesful.in my upi payment app Paytm showing transaction successfull. But on portal payment failed. Why.. My 411.98 ruppee transferred in merchant account. But services not giving me.. Why.. My rajsthan police exam form not submitted... My rajistration not happan.. Please give me services or payment refund give me...
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                                    D
                                    Dipankar Kar 369
                                    from Kolkata, West Bengal
                                    Dec 4, 2021
                                    Resolved
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                                    Resolved

                                    Sir/Madam,
                                    I, Dipankar Kar, your customer, noticed that Rs. 950.92 was deducted from my savings account no.[protected] on 23/11/2021 for MAB charges of Sep'21 & Oct'21.
                                    Sir/madam, My ICICI Bank Branch Address is Durga CHowk, Haldia & I thought that for non metropoliton city branch Minimum Monthly Average Balance requirement is low.
                                    This account was opened for my stipend during internship period when I was student.
                                    Please refund my Rs 950.92 & I will be grateful to you.
                                    Thanking You

                                    Yours Sincerely
                                    Customer Name: Dipankar Kar
                                    ICICI Bank Account Number:[protected]
                                    IFSC Code: ICIC0001101
                                    Branch Address: Durga Chowk, Haldia, WB, India
                                    Jan 8, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 04, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    I have not got any refund money . Don't be influenced after seeing my complaint.
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                                      K
                                      Kuro Seijuro
                                      Dec 4, 2021
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                                      The amount of Rs 590 was deducted 4 times in a row with some ECSRTNCHGS thingy. At least tell me about it before deducting my money. I'm already facing financial issues.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (778018) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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