ICICI Bank Complaints & Reviews

I have been using the ICICI Bank account for one month. The bank deducted 177 rupees from the account yesterday, what is the reason for the deduction.
I got a mail invoice, the mail subject ic like "GST Invoice For the Month of Nov - 2021 for xxxxx last four digits of my account".

Please help me to resolve the issue.

My self Nalinikanta Sahoo an SB account with ICICI BANK since 2009 that transforms to Cuttack Link road Odisha. I have never used ICICI Demat account but last 15days my account was debited DP Charges what ever a small amount deposited. A poor customer lost their hard work money. It's not injustice and strictly denied. Many customers also suffering same issue due to inefficient policy of ICICI BANK. Top level management also not taking care of the same issue that suffer many customers.

ICICI Direct is harassing by sending multiple promotion emails during night times and disturbing the sleep. The "unsubscribe" process is outrageously very complex. The "unsubscribe" button takes to its login page and asks to enter LoginId and Password. I don't remember registering for it. Through Forgot login Id tried retrieving login id using OTP. Haven't received the OTP. Initially thought SMS will take time. Tried email option it worked and sent the Login Id to email. That was the first time seeing such a Login Id format. Tried forgot password as the only option to unsubscribe is hidden inside login process. Now it asks to activate the account. This tells me that, they got the email id through some way and sending emails to forcefully create and activate the account. Here the pincode says Optional but if not entered, can not proceed. After activation, asks to reset the password. After resetting password and when tried to login with newly reset password, asks to update profile by re-entering mobile number, email id.. Blah.. Blah... Blah.. Now my patience is lost with sleepless night, have closed the window and searched if others face similar issues and resulted in this complaint. This is pure harassment. ICICI Direct should be sued.

My account was deducted by 590 Rs under following statement. I am not aware of why this deduction has been done. I need refund for this unauthorized transaction.

10-Nov : 590 rs : NACH_AD_RTN_CH RG~Of Bnk BFLo~02NOV21~8 833102~73370

I just noticed that my ICICI account is debited with amount of Rs.344.17 on the 26th Aug 2021 with transaction remarks: DMC/[protected] DP CHGS TILL JUL-2. I don't remember opening a Demat Account. I didn't received any SMS notification and was unaware of this deducted amount until now. I want my money refund.

In case if there is a Demat account opened, kindly close the account as I don't want to use it.

Hi to whosoever it may concern,

I am writing to you to raise an issue about flexicash overdraft account attached to my salary account

The issue that I have experienced was: I have a salary overdraft account(flexicash) with ICICI for a year now. The limit given to me in the overdraft was 125000 INR. I was thinking to close the account by paying the dues & hence went to the nearest branch Noida Sector-75 to request for foreclosure. The request was raised on 3rd Dec for the closure. I had maintained the balance so that the account gets closed smoothly. On 7th Dec afternoon, I had a balance of 134000 INR & on the same day to my surprise on the evening of 7th Dec, the balance went to -3358. I was shocked to see this as I was only expecting 125, 000 to be deducted from my account. On the same night, I broke my Iwish & let 10, 000 be in my savings account & again 3358 was deducted. In total I see approx 13000 INR getting deducted on top of 125000 INR. I went to Asset servicing bank in Noida Sector-18 & they were equally useless as they didn't have any clue on what & how this happened really. They were such useless people that I don't want to even talk about such worthless people.

मेरा ऐमज़ॉन ICICI कार्ड ब्लॉक कर दिया गया है और मेरा केश बैक भी नहीं दिया जा रहा है। आपके ग्राहक सेवा अधिकारी से बात करने पर भी कोई समाधान नहीं आया। आपके अधिकारी कहते है कि आप मुझे 1 घंटे समझा लो या 2 घंटे आपका केश बैक नहीं मिलेगा। ऐसा भी कौनसा अपराध कर दिया है मैंने??? हमारे देश मे अपराधी को भी मौका मिल जाएगा लेकिन शायद आम आदमी को नहीं।।

आप ही हर जगह अनलिमिटेड केश बैक का प्रचार प्रसार कर रहे। क्रेडिट कार्ड में ज्यादा लिमिट देने वाले भी आप ही।आपने ही ट्रांसक्शन भी होने दिया। आपके सिस्टम ने ट्रांसक्शन के वक़्त क्यों नहीं रोका?? आपके सिस्टम ने कोई वार्निंग मेसज भी नही भेजा कि आपका कार्ड ज्यादा उपयोग हो रहा है, कार्ड ट्रांसक्शन पर कार्यवाही हो सकती है। आप ही कह रहे PRIME जॉइन करो और 5% अनलिमिटेड कैश बैक पाओ। शायद प्राइम जॉइन नहीं किया होता तो कैश बैक 10000 के नीचे होता और मुझे इतना टेंशन ओर समस्या नहीं होती।ऑक्टोबर महीने भरके ऑफर देने वाले भो आप ही। अब ऑफर बहुत अच्छे तो ज्यादा उपयोग हो गया कार्ड का। अब आपका ऐसा कोई कंडीशन भी है कि कैश बैक 10000 के ऊपर जाएगा तो कार्यवाही होगी और आपका कार्ड ब्लॉक कर दिया जाएगा, ये कंडीशन मुझे पता कैसे चलेगी। आपने कही पर ना ऐसा लिखा और ना ही कभी मुझे मेल या मेसज के द्वारा चेतावनी दी है।

मुझे ऐसी कोई चीज़ पता नहीं थी और ना कोई अंदाजा की ऐसा भी होता है। आप मेरे पिछले 6 महीने का रिकॉर्ड देख सकते है काफी मामूली उपयोग हुआ है कार्ड का। जानबूझकर कोई गलती नहीं करता, आपने अगर कभी भी बताया होता तो कभी इतना उपयोग नहीं करता कार्ड का। जब कार्ड मुझे मिला उसके साथ एक कागज आया खाली उस पर 5%, 3%, 2%, 1% केस बैक का ही लिखा हुआ था। अब ऐसे में नागरिक को पता कैसे चलेगा कि ऐसा भो कोई नियम है कि 10000 के ऊपर केश बैक जाएगा तो कार्यवाही होगी और कार्ड ब्लॉक हो जाएगा।

अमेज़न और ICICI का इस तरह छिपी हुई कंडीशन के साथ अनलिमिटेड केस बैक के साथ प्रचार प्रसार करना कही न कही धोखे के समान है।

आपसे विनंती है आप मुझे नीचे दी हुई सूचना प्रदान करे

1. क्या आपने कभी भी आपके पूरे टर्म्स और कंडीसन भेजे है लिखित में या मेल पर?अगर नहीं तो मुझे पता कैसे चलेगा 10000 केस बैक का कोई लिमिटेशन भी है।

2.अगर आपको ट्रांसक्शन नहीं करने देना है तो 2, 90, 000 की लिमिट क्यों दी गयी Card में?

3.जब ट्रांसक्शन हुए तब वार्निंग मेसेज आपके सिस्टम ने क्यों नहीं भेजा? आपके बैंक से 1 रुपया भी चार्ज लगनेवाला होता है या 1 दिन भी कार्ड का भुगतान लेट होता है तो मेसेज पर मैसेज आते है इस केस मे क्यों कोई मेसज नही आया? क्या बैंक की नीयत कैश बैक नहीं देने की थी इसलिए मेसज नहीं आया?

सवाल तो कई है लेकिन मैं बैंक से लड़ नही सकता और न ही मेरे पास टाइम है लड़ने का।।

अब जो भी है अनजाने में कार्ड ज्यादा उपयोग मे लिया है वो भी मुझे पता नही था इसलिए। फिर भी आपको लगता है मेरी गलती है तो माफी मांग लेता हूं। लेकिन मेरी ये ही विनंती है कृपया केस बैक Rs 14632 + Rs.984 क्रेडिट कर दीजिए।

कृपया टर्म्स और कंडीशन की दुहाई मत दीजियेगा।। ICICI बैंक ने बड़े बड़े कॉर्पोरेट एकाउंट में 3 से 4 सालो के CHARGES रिवर्स किये है और तो और लोन एकाउंट में कितना ही INTEREST माफ किया है। मैं तो मेरे हक का ही केस बैक मांग रहा हु।

आप ने कभी भी बताया होतो कि ऐसा भी कोई कंडीसन है तो कभी आपका कार्ड उपयोग में नहीं लेते। उम्मीद करता हु बैंक अधिकारी पूरे घटनाक्रम को प्रक्टिकल्ली समझेंगे ओर मेरी विनंती स्वीकार कर केश बैक जल्द से जल्द जमा कराएंगे।

The above request mailed to ICICI Bank nodal officer and his reply is "Based upon your complaint, we have verified with our team concerned. We have understand that in the month of June and July, you have done too many transactions and repetitive transactions". But There is no transaction in month of June and July, I made complaint for October Month. Means He even not read my complaint and just reply with pre drafted mail with Copy and Paste...Really shame on your bank and your Harassment Care.
I still request to just give me my cash back. I am not a fraudster you behave like that. There is totally your mistake you never ever inform me about any such condition via mail or post or SMS. and One more thing when I call to amazon customer care she said me yes sir you get cash back unlimited if I shopping with Amazon pay card whether it is Rs. 20000 or 100000 cash back. I also have recording of that call. What a game by ICICI and Amazon to make fool people of Bharat...Really disgusting and ridiculous!! I will fight till last legal option available in Bharat.

Hi

I have been deducted with 546 rs on 6th Dec 2021 under the name of DMC dp charges till Oct 2.

I am using icici since 3 years and have never activated the demat account then how I am being charged . When I reached customer care they told that there is demat account on your name.

Please close my demat account and refund my money asap. My account number is[protected]

Regards,
Tejas

I am unable to figure out why they have deducted 588 rs without my permission. Who gave them permission to impose deductions of their choices? Just because i am using their services it doesn't mean they will do anything from my account. I want them to transfer my money asap, its not a matter of few bucks its almost 600 rs.

They have just mentioned this dcardfee1791sep19-aug20+gst and deducted 588 rs against it. Is it my responsibility to ask for explanation from them, isn't it their responsibility to make us aware with these fraud charges. Is this the way to have a healthy relationship with your customers?

This is high time to chnage my bank account from icici to some other bank

Hi sir/Mam,

My name is Sushant Parmar. I have a current account on the name of Business M/S "Blue Kite Events and Promotions" in Icici Bank Uttam Nagar Branch, IFSC Code ICIC0001125. My account number is[protected]. On October 22 my account was debited for non maintenance of Quarterly balance. On the time of account opening I applied for I-start up varient (25k Average quarterly balance). But you executive "Diksha" opened our account with gold varient (1 lac average quarterly balance). We are a start up and we never applied for Gold varient. We visited your Brach 2 times but manager asked us that he cannot reverse these non maintenance charges (4k). We were never notified before that Gold varient was opened and we have to maintain 1 lac quarterly in our account. The manager showed us signed documents of 1 lac minimum quarterly balance and this document contains wrong and false sign of my partner (done by your agent Diksha)

We hereby request you to reverse these charges and a strict action against that agent.

Hope you understand our situation and help us to reverse these charges. As an start up we can't bear these kind of huge penalty.

Thanks
Sushant Parmar
Blue Kite Events and Promotions

Hi sir/Mam,

My name is Sushant Parmar. I have a current account on the name of Business M/S "Blue Kite Events and Promotions" in Icici Bank Uttam Nagar Branch, IFSC Code ICIC0001125. My account number is[protected]. On October 22 my account was debited for non maintenance of Quarterly balance. On the time of account opening I applied for I-start up varient (25k Average quarterly balance). But you executive "Diksha" opened our account with gold varient (1 lac average quarterly balance). We are a start up and we never applied for Gold varient. We visited your Brach 2 times but manager asked us that he cannot reverse these non maintenance charges (4k). We were never notified before that Gold varient was opened and we have to maintain 1 lac quarterly in our account. The manager showed us signed documents of 1 lac minimum quarterly balance and this document contains wrong and false sign of my partner (done by your agent Diksha)

We hereby request you to reverse these charges and a strict action against that agent.

Hope you understand our situation and help us to reverse these charges. As an start up we can't bear these kind of huge penalty.

Thanks
Sushant Parmar
Blue Kite Events and Promotions

Hi my Name is M Prem chander, I took a loan amount of 2.15 lakhs from icici bank 2 years back.

When i approached bank to preclose my loan. But they have levied a preclosure charge of 5.9% ( 5% is charges and 0.9% is GST).

But I don't understand, Why is it necessary since i have paid almost 26 emis out of 36 and still u want to levy some penalty charges for outstanding of 70360 rupees.

A small...

Someone (ECSRTNCHGS ) taking money from my account without my knowledge and permission. This is unacceptable. This has happened twice in the last three days...

I charged 14887/- as a interest charge wrongly on my icici Shapiro card .
And this issue is not resolving by icici customer support team even after so many attempts by me.
Please help me to overcome by this fake financial charges.

Thanking you .
Harshit maloo
[protected]

I’m getting deducted money for ECSRTNCHGS051221 without my knowledge or my confirmation. This is not fair and I strongly disagree with it. Even the support care is not responding or connecting to operators for the details regarding this.

I need an explanation on this.

Is there any way to find out whether we used same ATM more than 5 or 4 times if we do not remember. I have been charged 4 times 29.5 rps on same day under statement ATMDEC CHG/. Please clarify this or bring some solution for not losing money unnecessarily.

Hi,

We are using ICICI Bank Current account[protected] & bank has deducted charges for visiting with bank acs charges on 27 sep 2021 of 29.50, 2 nd November 2021 of 59 & 26 of November 2021 of 147.50. We have talked to customer care they had told us that these is branch visit charges . But we have not visited branch for more than 1 years.We have requested to reverse the charges what fraudulent they have done but they are denying.

Hi Team,

ICICI bank is looting me every month, they are deducting money every month without my knowledge.

I have never given them consent to deduct my money still they are lychees my hard earn money.

I need to file formal compliant please advise

Account Holder Name - Khan Aarif Munna
Bank Name - ICICI Bank
Branch Name - Pimple Nilakh
Account Number[protected]
IFSC - ICIC0003850
E: [protected]@gmail.com
M: [protected]

Hi,

home and office verification agents called on the same day to verify, was at office so did that. home verification agent straight away cancelled the application, even though i called several times on the same day but he didn't pick up, very bad experience. how can be a person be at two places near same time?

called customer care for this issue, again no help....

Test