ICICI Bank Complaints & Reviews

Why do you have imposed 590 rupee on nach ad rtn charge whenever I haven't any emi bounce.Very pathetic service ICICI Bank

I have logged one issue in ICICI bank through their customer care on 5th December. Issue number: SR[protected].
But still today I don't have received any single communication regarding that.
They have charged 4k extra on my bill and that I have to pay because my billing cycle is going to be over.
Just to let you know I am having a salary account with ICICI, if I will not receive any resolution then I will move that.

I have been using 2 ICICI bank credit card since last 5 years and make all my payments on the given due date without defaulting on any payments till date.

Recently last month in Nov, I checked my statement its mentioned auto debit return fee and service charges INR 450 + GST of arround 81 INR . When I enquired about these charges by customer cares I got mixed response one of them telling it's been active since the card issued and other said we don't have access to check this and few replied thats its new RBI guidelines. So, according to them due to this enabled auto debit service there was insufficient balance so you are charged with this.

I clearly told bank:

1. I never opted for Auto debit how come it was applied automatically. They don't have any proof to show ...no KYC document and No request number and not exact details when it got active

2. I told them, when you have given me a due date for payment how can you attempt a payment deduction without any information untill the due date has crossed. They don't have any answers. Secondly, they didn't notified me any time that incase I didn't attempt my payment by due date it will be automatically deducted. Due to this I was never unaware that this facility is even active also and now by nowhere it's sterted since last two months.

3. bank said, to avoid auto debit charges- payments should be made before 5 days from due date
- First I never opted for auto debit in ICICI, second for previous all the records if bank can check I have always made my payments on 0-1 days and was never charged with this. How come this started only by November & again on December they charged the same fees on the due date itself.

I always made payments 0-1 days before my due date but no auto debit fee was levied. bank is unable to provide any clear answer.

I have been pressurized to pay these charges without any fault of mine.
Have tried many calls on customer care sometime hold my calls for 30-40 minutes, sometimes it gets automatically cut and then there is no ways to raise a dispute on the given charges.

perhaps they have given customer relationship division to bunch of dumb people who don't understand the basic details being shared by customer.

Please assist me out. I am not going to pay these charges at any cost and will close my both the credit cards. I am paying more that 30k bill payment on regular months still being made fraud by the bank.

Will switch to other bank as soon as possible.

thanks ICICI, you screwed me up big time!!!

I have some unexplained charges on my account,

A total of Rs. 2360(590*4) is deducted from my account.

The Customer care team is so pathetic, I have been on calls with them for hours and all they do is disconnect.

I have been an ICICI customer for more than 10years now and this is a real low from them. Someone please help.

590 rupees has been deducted from my account in the name of nach_ad_rtn_chrg 13.12 2021 .without any notification. I was maintaining balance for the time of emergency and when i was going to make a payment then the amount was not there.

I applied for Home loan in ICICI home finance Hyderabad LB nagar branch, my loan application no LHDSK[protected]//[protected].
In October i requested for cancellation post payment of Processing fee of 40k. I followed up with various person Arun(Branch sales) Abhillash mamidala & Sarita(Credit team) and Nodal & Service Head team escalation contacts team for refund and cancellation .
Initial stage it has been said it will take max1-2 weeks to get refund its been 1.5 month but no proper response from Branch nor the Nodal escalation team even after many chaser mails.

Every time they ask me to drop a fresh mail asking for cancellation to many peoples.

The amount of Rs 14233 is directly deducted from my account without any prior notice. I was completely dependent on this money as i have some medical emergencies but the account is with 0 balance for which i was completely clueless and because of the poor customer service i even did not get any proper information.

Dear sir as I have applied for Amazon pay ICICI credit card in spite of the fact that I am a government employee drawing more than 1 lakh salary without having too much loans and my CIBIL score is around 8000 without credit exposure my credit card application has been declined without any proper reason from the ICICI Bank so kindly do needful

I have deposited Rs10000 in my icici bank account they have deducted full amount under nach ad rtn charge. I want my money back. I have settled my loan money than also they have deducted full amount without any mail and sms. So kindly to look into the matter as I am effecting my financial condition

I had placed an order on Zara on 11 December and the payment mode selected was UPI. I made the payment via GooglePay and gateway partner of zara is Citrus solutions PVT LTD. The money got debited from my account but I cancelled the order shortly after.
Now the order shows as cancelled but there is no mention of anything regarding the refund.
According to zara, they hadn't charged anything yet, and the amount deducted corresponds to pre-authorization of payment by the bank.
They asked me to contact the bank regarding the issue.
Please refund my money as soon as possible.

Subject: Rs. 115100 money has been taken out illegally by thieves, hackers group from my ICICI bank account[protected]
I am out of India since 24th December 2020 till this day.
Incident done by thief: I have 2 ICICI savings bank accounts attached. From account[protected] thief has online transferred money Rs. 2, 10, 000.00 to[protected]How thief got online password?) and taken out money illegally through ATM, UPI on same day,[protected], Rs. 115100. (How they got password and PIN?)
(thief changed registered mobile number so that I could not get alert message, and made debit card clone and changed PIN and password.)
Alert emails have come then, I immediately blocked all means of transaction by calling customer care.
This is a racket to loot common public and loophole in secure Banking System who are withdrawing money with in law.
The gang is active and these cases might happen to other customers.

On[protected], one postal mail have come to my India residence stating closure due to non receival of documents and closed the case without my knowledge.
Though, I had submitted documents on different dates on demand.
Again, Issue raised
SR[protected] dated[protected] for amount Rs. 100000
SR[protected] dated[protected] for amount Rs. 15100

Investigation result from ICICI Bank is not satisfactory, Please trace the transfer and withdrawal process and where from (place and IP), it had been done.
You will get the result.

Dear team,
In continuation of so many communications through mail and customer service, it is once again requested that -
I have requested withdrawal of Rs 9800/- on 7-12-21 from my icici direct demat account [protected]
but the amount is not credited in my bank account.
I am attaching the bank statement.
Please do the needful.

Password for statement is SANC2701.

Sanchit Sharma
[protected]

My icici account no is[[[protected] ]] and
I have been charged with unnecessary charges of rs (Nach_ad_rtn_chrg_tpslsip 02DEC2021_ffa13bf [590rs] on 02/12/2021.
My name is BHARTHASARATHY
i am maintaining minimum balance on account
why chrg 590 rs/
Pls refund money
Thanks
BHARTHASARATHY

Icici bank ecsrtnchg charges hit on my account

from jalgaon maharashtra
10th dec 2021

Am an icici bank customer. Today 09/12/2021 ecsrtnchg charged 193 ₹ and 10/12/2021 charge 378.01₹ rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Where I have paid all EMI on time, Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

Thanks & regards,
Ashfaque husain
[protected]

Please explain what is ECSRTNCHG? Every month around 1000 is been deducted from my account since nov. Please get in touch with me ASAP. Your customer care number is useless. You haven't mentioned my relationship manager in the app. Whom should I connect to and how if the bank is closes at 3 pm and after that I need assistance?...

If someone files a complaint with grievance the first step is to give a sr no.
But this guys just gives you a automated reply they don’t even care to read the complaint.
I don’t want a credit from you.
I just want to know why you rejected my application that’s all.
Even after having good cibil, excellent repayment, good income, self owned home, you rejected my application.
Its ok you don’t want to give a card i am cool with that. But not giving me a valid reason???

Just give me a clear answer. I feel so depressed and lost are you guys racial profiling me ??
I just don’t know

Despite telling that I had got credit reverse on my disputed credit
card payment to all the executives who had called me regarding non
payment of dues and writing the team a mail attaching the mail from
ICICI Bank 2 months back saying my claim was correct and no other dues
pending, today I still receive a mail saying the bank will exercise
lien upon my deposit for non payment of dues which is totally unacceptable. There is no proper customer support to address the issue.

SR no - SR[protected]

Dear Sir/Madam,
We have received the daily basis 7 to 10 call from icici bank for credit card &
I have already informed that I have no need of credit card.
Request you to please stop calling for credit card. otherwise i will change my bank.
Thanks & regard's
Sanjay Tripathi.
Mobile no [protected]

महोदय

मुझे आईसीआईसीआई बैंक लिमिटेड द्वारा ₹1000000 ( ten lakh )का एक लोन मेरी शाख को देखते हुए ऑनलाइन प्रोसेस के द्वारा दिनांक 24 july 2018 को दिया गया इसके लिए बैंक का एक कर्मचारी मेरे...

Hello Team,

I am sick and tired of getting help from ICICI Fastag team & NHAI Fastag helpline. raised multiple complaints and there was no response or resolution from both the entities. Very very irresponsible behaviour from the customer service desk teams & no one seem to have basic understanding of the product and service they are supposed to deliver. despite many calls, emails & discussions - i am still struggling & reached a saturation point where i wanted to raise complaints & move legally as well.

My basic request was just to replace the current fastag since the old tag was not working at the tollgates. it was tollgates executive recommendation that i need to replace the TAG to a new one. I am repeated asking to send the TAG to my new address which is in Hyderabad and still they send it to Bangalore which is my old address. I infact raised change of address even before replacing the TAG

NHAI Fastag Complaint No's: 4792468 / 4792478
ICICI Fastag complaints as below:
CMP[protected] 08/12/2021 20:21:40
CMP[protected] 05/12/2021 18:20:08
CMP[protected] 01/12/2021 22:30:58
CMP[protected] 06/12/2021 21:34:24

I request you to take stringent action against ICICI Bank as a provided and Fastag team for the product

Thanks
Kalyan Reddy Pulichinatala
[protected]