ICICI Bank Complaints & Reviews

Dear sir /madam,
I am MD ALI working with VOLTAS LIMITED as a service engineer, as a service guys I have to make a lot of travelling claims, so as per my company's policy I suppose to open ERA account in the bank, and I had a salary account with icici bank so I contacted branch from same city and the guy over there has collected all the documents before two week and told me that after one day your account will be alive, but till date I haven't received my ERA account details . I have submitted the entire necessary document. On daily basis I am calling him and he is keep on promising me that it will take 3-4 hours from last two week. So is this a way number one Bank in India work, or should I suggest my HR department to switch account to another banks. Pl. do needful ASAP.
Regards MD ALI([protected])

I am Rajkumar, an amount of 553 rupees and 156.86 rupees has been deducted from my account in the name of dp chgs till Oct 21

There was no prior notice of deduction and i haven't received any deduction message.
Need the refund asap, do the needful

I have salary account which is zero balance allowed in icici bank ..im using this account more than 5 yrs, Without any notification and information 523.83 rs MABchgs taken from my account .. Refund my money back i will continue my account, i cant maintain minimum balance, else please tell me the procedure i will close my account .. And open account who gives maintain less ..

Account no :[protected]
Ifsc :- ICIC0006027

UPI transaction ID:[protected]
Date: 13/12/2021, Time: 11:28

Amount Rs 300/- deducted in my account and received SMS also. However, the same is not credited to beneficiary account.

Without my consent the bank as applied and approved for expression debit card . Although I had complained them to cancel that request, they haven't and now they are shipping it .
Please cancel the card and refund the amount.

Please help me my account block and freeze account num[protected]
Cus id[protected]
Mob num. [protected]

RS. 439.13 has been deducted from my account as ECSRTNCHGS051221. What is this charge. I didn't get any confirmation or msg or intimation about it.

I want my money refund. how could a bank deduct such charges without prior intimation.

Account No. :[protected]
Name: Bhumika Sharma...

I got my home loan from icici home finance in January 2020. The term of the loan was 120 months. Now when I check the loan account statement it looks like 138 months.I have been signing the contract for 120 month. EMI is paying off the loan. The bank cheated on me.please reply as soon as possible.

I complaint to the bank earlier and after doing alot of arguments they refunded only 3540Rs out of 14233Rs which even deducted because of the banks faults at the first place. They even close all the complaint requests which was raised without even giving any proper justification s which is totally unacceptable for any customer. And on top of that the bank associates & managers are literally mentally harrasing me for my own money.I want whole amount to be refunded as soon as possible. No one is helping from the bank.

Why do you have imposed 590 rupee on nach ad rtn charge whenever I haven't any emi bounce.Very pathetic service ICICI Bank

I have logged one issue in ICICI bank through their customer care on 5th December. Issue number: SR[protected].
But still today I don't have received any single communication regarding that.
They have charged 4k extra on my bill and that I have to pay because my billing cycle is going to be over.
Just to let you know I am having a salary account with ICICI, if I will not receive any resolution then I will move that.

I have been using 2 ICICI bank credit card since last 5 years and make all my payments on the given due date without defaulting on any payments till date.

Recently last month in Nov, I checked my statement its mentioned auto debit return fee and service charges INR 450 + GST of arround 81 INR . When I enquired about these charges by customer cares I got mixed response one of them telling it's been active since the card issued and other said we don't have access to check this and few replied thats its new RBI guidelines. So, according to them due to this enabled auto debit service there was insufficient balance so you are charged with this.

I clearly told bank:

1. I never opted for Auto debit how come it was applied automatically. They don't have any proof to show ...no KYC document and No request number and not exact details when it got active

2. I told them, when you have given me a due date for payment how can you attempt a payment deduction without any information untill the due date has crossed. They don't have any answers. Secondly, they didn't notified me any time that incase I didn't attempt my payment by due date it will be automatically deducted. Due to this I was never unaware that this facility is even active also and now by nowhere it's sterted since last two months.

3. bank said, to avoid auto debit charges- payments should be made before 5 days from due date
- First I never opted for auto debit in ICICI, second for previous all the records if bank can check I have always made my payments on 0-1 days and was never charged with this. How come this started only by November & again on December they charged the same fees on the due date itself.

I always made payments 0-1 days before my due date but no auto debit fee was levied. bank is unable to provide any clear answer.

I have been pressurized to pay these charges without any fault of mine.
Have tried many calls on customer care sometime hold my calls for 30-40 minutes, sometimes it gets automatically cut and then there is no ways to raise a dispute on the given charges.

perhaps they have given customer relationship division to bunch of dumb people who don't understand the basic details being shared by customer.

Please assist me out. I am not going to pay these charges at any cost and will close my both the credit cards. I am paying more that 30k bill payment on regular months still being made fraud by the bank.

Will switch to other bank as soon as possible.

thanks ICICI, you screwed me up big time!!!

I have some unexplained charges on my account,

A total of Rs. 2360(590*4) is deducted from my account.

The Customer care team is so pathetic, I have been on calls with them for hours and all they do is disconnect.

I have been an ICICI customer for more than 10years now and this is a real low from them. Someone please help.

590 rupees has been deducted from my account in the name of nach_ad_rtn_chrg 13.12 2021 .without any notification. I was maintaining balance for the time of emergency and when i was going to make a payment then the amount was not there.

I applied for Home loan in ICICI home finance Hyderabad LB nagar branch, my loan application no LHDSK[protected]//[protected].
In October i requested for cancellation post payment of Processing fee of 40k. I followed up with various person Arun(Branch sales) Abhillash mamidala & Sarita(Credit team) and Nodal & Service Head team escalation contacts team for refund and cancellation .
Initial stage it has been said it will take max1-2 weeks to get refund its been 1.5 month but no proper response from Branch nor the Nodal escalation team even after many chaser mails.

Every time they ask me to drop a fresh mail asking for cancellation to many peoples.

The amount of Rs 14233 is directly deducted from my account without any prior notice. I was completely dependent on this money as i have some medical emergencies but the account is with 0 balance for which i was completely clueless and because of the poor customer service i even did not get any proper information.

Dear sir as I have applied for Amazon pay ICICI credit card in spite of the fact that I am a government employee drawing more than 1 lakh salary without having too much loans and my CIBIL score is around 8000 without credit exposure my credit card application has been declined without any proper reason from the ICICI Bank so kindly do needful

I have deposited Rs10000 in my icici bank account they have deducted full amount under nach ad rtn charge. I want my money back. I have settled my loan money than also they have deducted full amount without any mail and sms. So kindly to look into the matter as I am effecting my financial condition

I had placed an order on Zara on 11 December and the payment mode selected was UPI. I made the payment via GooglePay and gateway partner of zara is Citrus solutions PVT LTD. The money got debited from my account but I cancelled the order shortly after.
Now the order shows as cancelled but there is no mention of anything regarding the refund.
According to zara, they hadn't charged anything yet, and the amount deducted corresponds to pre-authorization of payment by the bank.
They asked me to contact the bank regarding the issue.
Please refund my money as soon as possible.

Subject: Rs. 115100 money has been taken out illegally by thieves, hackers group from my ICICI bank account[protected]
I am out of India since 24th December 2020 till this day.
Incident done by thief: I have 2 ICICI savings bank accounts attached. From account[protected] thief has online transferred money Rs. 2, 10, 000.00 to[protected]How thief got online password?) and taken out money illegally through ATM, UPI on same day,[protected], Rs. 115100. (How they got password and PIN?)
(thief changed registered mobile number so that I could not get alert message, and made debit card clone and changed PIN and password.)
Alert emails have come then, I immediately blocked all means of transaction by calling customer care.
This is a racket to loot common public and loophole in secure Banking System who are withdrawing money with in law.
The gang is active and these cases might happen to other customers.

On[protected], one postal mail have come to my India residence stating closure due to non receival of documents and closed the case without my knowledge.
Though, I had submitted documents on different dates on demand.
Again, Issue raised
SR[protected] dated[protected] for amount Rs. 100000
SR[protected] dated[protected] for amount Rs. 15100

Investigation result from ICICI Bank is not satisfactory, Please trace the transfer and withdrawal process and where from (place and IP), it had been done.
You will get the result.