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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 203

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B
Basker S
Aug 28, 2021
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I am Basker S. 716.09 Rupees has been deducted from my account as (DMC DP CHGS TILL JUL-21) DP charges on 27/08/2021. I have never initiated for Demat account till now. Never used ICICI trading app though. However, how can you deduct hard-earned money from us?. I need justice and a refund immediately. Also please close my Demat account immediately. Otherwise, I will raise a complaint.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (465993) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    M
    Modern foods
    Aug 28, 2021
    Resolved
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    Resolved

    Address: FARRUKHABAD ( U.P)

    We have a Restaurant in Farrukhabad and we have been using ICICI Bank POS Machine for last couple of years now . These Private Banks have these Norms that if you don’t use the POS Machine for 45 days - they deduct Rs.20, 000 + Rs.5500 from the account of the Vendor .

    Sir, We understand that these rules are important but these are pandemic times and most of the business were shut due to forced lock down by the Government - by virtue of no business - no labour to work or no customer to serve . Our restaurant was also closed for 2-3 months’ time due to the same . Restaurant business is one of the business which is most hit by this pandemic . We have been requesting ICICI bank for refunding our money back but they are simply not listening .

    Sir, this is totally unfair practise by the Banks and they are fleecing the customers of their hard earned money in these difficult times of business survival . We would kindly request to help us in the matter as we have been regularly complaining against them[protected] with no one listening or answering to our query, the call centre keep closing our file on each complaint .
    Sep 29, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 28, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (466851) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Shashikanth Palakurthy
      Aug 28, 2021
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      Address: Hyderabad

      Myself Shashikanth P, i have been with icici bank since 2018. On 27th Aug 2021, 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till jul-21 is shown in the statement. So please make sure to credit the amount which has been debited on this day and if any possible close my Dmat account caz am not using anyway.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (465985) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        V
        Vikeshe
        Aug 28, 2021
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        Refund not credited in my icici credit card

        I purchased 3 items from amazon using my icici credit card on emi system of Rs. 16056/- on 11/08/2021 and i paid the emi due the next day. But on receipt of the item, i had to return one defect item which cost Rs. 5498/- out of the three.
        Amazon confirmed my refund on 19/08/2021 with refund reference no. 340194. But the same has not been reflected in my credit card account till date. I tried calling the icici customer care no. on several...
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        G
        Gaurav0201
        Aug 28, 2021
        Resolved
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        Resolved

        I have a Demat account in ICICI bank for 6 years now. When I checked my bank transactions and I found that there is one debit transaction 'DMC/IN[protected] DP CHGS TILL JUL-21'---- INR 275.33'. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].
        Sep 28, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 28, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        My name is Surjeet Singh and my account number is [protected]
        Today 550.67 rs debited from my account without any notice when I search about that DP charges on Google it's about Share Market Charges may I know why should I need to pay this because as I remember ur agent open my direct account when I visit (2016I think) on ur mohali phase 7 Branch and he told me it's related to safe banking no one can hack ur account and also I didn't need to pay charges

        Now I want ur bank refund all my amount which is debited without reason or else I need to see another options

        Contact Number:- [protected]
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          K
          kavita MS
          from Bengaluru, Karnataka
          Aug 28, 2021
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          Hello,

          Online unauthorized transaction

          blackteam_60k9kp_barniloveca_shark
          From Aug 19, 2021, 12:00 AM to Aug 20, 2021, 11:59 PM
          Amount

          ₹720.62
          [protected]
          ₹720.62

          from my postpaid facebook account.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (465968) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            B
            Babblu1
            from Bathinda, Punjab
            Aug 27, 2021
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            Resolved

            I have icici credit card ending 5005.
            on 16 august i was charged rs 681.72 as overlimit charges & rs 122.71 as gst.
            i want to tell that my credit card have enough credit limit.
            there was some problem with the bank I MOBILE PAY APP.
            pls raise my issue with banks senior most officials, top senoir level officials.
            pls help me in getting the amount refund including gst.
            pls register my complaint with bank solve the issue
            Oct 1, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Aug 28, 2021
            Updated by Babblu1
            i called customer care, the custumer care agent refused to register my complaint.
            i request to the owner of consumercomplaints, pls raise my issue with the banks top most senior official's., as custumercare doesnot register my complaint.
            without registering the complaint, how would bank know my issue.
            very very bad custumer care of icici bank
            Verified Support
            Aug 28, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (466772) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              K
              Kaiq
              Aug 27, 2021
              Resolved
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              Resolved

              I made a payment of Rs.50590 on 20th aug, 2021 for LLOYD LAW COLlLEGE which is using eazypay as their payment gateway.Amount has been debited and I never got the confirmation from eazypay.Now college is claiming they are unable to verify the payment.
              This is about someone's carreer.
              Kindly help into this.If needed, kindly let me know the escalation hierarchy.

              I am attaching the bank debit statement
              Sep 28, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 28, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (466795) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                L
                Lakshit Garg
                from Chennai, Tamil Nadu
                Aug 27, 2021
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                Icici bank has been deducting dp charges of 826 annually from my saving bank account which I recently got to know after seeing my statement . This demat account was opened without my consent during the saving bank account opening . I haven't made any transactions in any such account . To a surprise I don't even know the client ID and all . This is clearly hiding the details by the bank employees just to fulfill their targets .
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (465963) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  D
                  dhivmaunik
                  Aug 27, 2021
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                  Address: plot no.9,10 paari street, koundanpalayam

                  I have been charged 800 from my account for dmc dp charges.i was not notified or I am not informed about this.i am ex employee of icici.this charge is unacceptable and I want refund amount or where shall I complain about this
                  ICICI Bank customer support has been notified about the posted complaint.
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (465961) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  dhivmaunik's [Complaint's author] reply, Aug 29, 2021
                  your email id is showing as invalid
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                    D
                    dhivmaunik
                    Aug 27, 2021
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                    Address: plot no.9,10 paari street, koundanpalayam

                    I was not informed about demat charge I am not using the account and never logged in but they have charged 800 rs. This is unacceptable and how can i get my amount back.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      N
                      nikchels
                      Aug 27, 2021
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                      Dear sir / madam,

                      I recently opened my ICICI demat account.

                      I have seen the following transaction. Not sure why i have been charged or deducted the amount from my savings.

                      Dear sir / madam,

                      I have purchased tataelxsi stocks from icici direct which was linked with my icici savings account.

                      I have added funds from icici savings to direct (Demat account) and purchased the stock.

                      I have seen the following transaction. Not sure why i have been charged or deducted the amount from my savings.

                      The Statement reads as follows:
                      EBA/NSE N 2021158/[protected]

                      The amount deducted is Rs. 286.93 /-

                      Please provide clarifications.

                      Regards,
                      Nikhil Anthony
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (463934) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        C
                        CNmisra
                        Aug 27, 2021
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                        Address: BAHADURGARH HARAYAN 124507

                        I am chandra narayan mishra, Rupees 826 has been deducted from my account as (Dmc/IN[protected] DP Chgs till JUL-21) on 27-Aug-2021. I have an salary account, I am not using this demat account & asked for stop this demat account but branch denys always,

                        Icici representative asked me for damat that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici. When i created the demat account, i was not told about the dp charges,

                        My icici account number is[protected] . This is completely unacceptable and please refund my amount. My phone number [protected]
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 27, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Sep 04, 2021
                        Updated by CNmisra
                        i have not got any assistance from icici bank
                        no support from icici bank till now
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                          G
                          Aug 27, 2021
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                          Address: Ganeshan Enclave,uma nagar,old town, anantapur, andhrapradesh-515001

                          Hi Customer, your WalletAssist Plan will be renewed for another year. Membership fees of Rs 1899 will be charged on your ICICI Bank account as applicable - Team OneAssist
                          ICICI Bank customer support has been notified about the posted complaint.
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                            S
                            Suresh Bhargav
                            Aug 27, 2021
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                            Resolved

                            I have a salary account with icici and never applied for demat account. However inr 550.67 has been deducted from my account as charges till July 21 no deduction msg on phone and no intimation from icici.
                            I want my amount back. Please refund ASAP!
                            Sep 29, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 28, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (465957) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              Aamir Syed
                              Aug 27, 2021
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                              Balance showing negative

                              In my bank statement it shows rs.8000,
                              But i am not able to withdraw my money from atm or transfer online.

                              It shows available balance as -16000

                              I was planning to transfer the amount, and during that time it showed insufficient balance. And i check the site it shows
                              Available balance 8000
                              Total available balance -16000

                              Also when I try to login from NetBanking it shows available...
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                              S
                              Sumit Chourasia2
                              Aug 27, 2021
                              Resolved
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                              Resolved

                              Dear ICICI, How can you deduct money from my account without notifying me? Today i was just checking transactions of my account and found that Rs 500.67/- has been deducted from my account towards DP CHARGES TILL JUL-21 . You guys have mentioned clearly that there are no charges for demat account and it is absolutely free.

                              Request you to kindly return my money back. I am loosing trust on icici bank whether my money is safe here or not.

                              Need action on priority.

                              Regards,
                              Sumit kumar Chourasia
                              Sep 28, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Aug 27, 2021
                              Updated by Sumit Chourasia2
                              Amount : rs 550.67
                              Aug 27, 2021
                              Updated by Sumit Chourasia2
                              I have never done a single transaction from icici dmat account / icicidirect
                              Verified Support
                              Aug 28, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (465925) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Urmila Bhatt
                                Aug 26, 2021
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                                Resolved

                                I am URMILA BHATT. there is 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till July 2021) on 26-Aug-2021.

                                When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number [protected].
                                Oct 8, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 28, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  J
                                  Joe Nehem
                                  Aug 26, 2021
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                                  Address: ITPL, Bangalore

                                  Hi There,

                                  My name is Joseph Nehemiah. Having an ICICI accunt in ITPL Bangalore branch. I have been deducted an amount of Rs. 826 on 26th of August with the description note "DMC/[protected] DP CHGS TILL J".

                                  Please describe on this unauthorized deduction of my money without my knowledge.

                                  Please help on this request ASAP.

                                  Thanks,
                                  Joseph Nehemiah J
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (463086) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    V
                                    vibhor bhargava
                                    Aug 26, 2021
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                                    They cut 826 rs from my account as dmc charges till july .i want my refund
                                    ICICI Bank customer support has been notified about the posted complaint.
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