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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 206

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D
Deepak VIIT
Aug 18, 2021
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Dear Team,

Amount Paid: 14820

Please refer below details.

Unit: - Zomato Limited – IPO

Application No.: 44405489
Name: C DEEPAK
Folio No / DP CLIENT ID.: IN[protected]

Bank Name - ICICI BANK LTD

Account No. –[protected]

Please note that above mentioned investor had applied through ASBA Mode and the above mentioned application was not successful in the captioned IPO. However, the application amount is still blocked in investor’s saving account.

Request you to kindly unblock this amount at the earliest and confirm the same.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (436755) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Balasundaram134
    Aug 18, 2021
    Resolved
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    Resolved

    There is an unauthorised deduction of Rs 999 from my account with below details

    16/08/2021 MSI/PAY WWW MON/[protected]/948418/

    There is no clear information of this transaction
    I did not authorize this transactions
    No OTP was received

    Please look into it.
    Oct 4, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 18, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (436705) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      ArnikaAshwin
      Aug 18, 2021
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      Resolved

      Address: Bangalore

      As an employer, we are not getting support from the Multi Wallet Card team. There are no responses to our queries. We have unresolved issues open for more than 1 year!!
      The team change is not updated to us. Somehow we manage to find out on our own about the new team. The new team turns out to be worse than the one before. They do not answer calls/revert to any mails. They are treating their corporate customers this way. God knows what the retail customers must be going through!!
      To top it all the "complaints" section on their website doesn't even cover the MultiWallet card in their categories. So I cant even raise a complaint through their site. There is absolutely no contact person/call center person available to guide. Every call center number has only IVRS running. Makes we wonder are we banking with robots??!!
      Totally frustrated with this experience!
      Sep 19, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 18, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (436595) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        saran84siva
        Aug 18, 2021
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        Address: Icic bank Besant nagar branch chennai

        ICICI bank deducted MAB charges without intimating regarding the debit. This is salary account and I don't know if they have removed it as a salary account without intimating me via anything such as SMS or email or phone call. This was a zero balance account and I didn't get any information if they are converting the salary account to normal saving account.

        It deducted my MAB charges for the month of March, April, May, June on the below dates. I lost Rs 1644 in total from my account.
        Value Date Transaction Date Cheque Number Transaction Remarks Withdrawal Amount (INR )
        26/04/2021 26/04/2021 - MABchgs-Feb21+GST 250.30
        26/04/2021 26/04/2021 - MABchgs-Mar21+GST 248.03
        18/05/2021 18/05/2021 - MABchgs-Apr21+GST 248.54
        11/06/2021 11/06/2021 - MABchgs-May21+GST 275.40
        12/07/2021 12/07/2021 - MABchgs-Jun21+GST 292.39
        11/08/2021 11/08/2021 - MABchgs-Jul21+GST 303.44
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (436383) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          V
          Vijay2649
          Aug 18, 2021
          Resolved
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          Resolved

          Address: Toll Plaza at Devanahalli

          My Regd mobile number is [protected]. My vehicle is Maruthi Omni bearing Registration Number KA 02 MB 8412. I have purchased fastag from Karur Vysya Bank, Nagasandra Circle Branch at Bangalore. I deposited Rs 600 in the Karur Vysya Bank, Nagasandra Circle Branch for which the bifurcation was Rs 100 charges or fee to issue fastag. Rs200 is refundable deposit and Rs 300 in my account to be used for payment at Toll plaza.
          On[protected] around 9.30 am I crossed the Devanahalli Toll plaza in my Maruthi Omni bearing Registration Number KA 02 MB 8412 to go to Chikballapur. Toll was collected from my fastag.
          The same day around 5 pm I returned from Chikballapur and wanted to go through Devanahalloi Toll plaza. I was Shocked to hear there was no balence. I WAS MADE TO PAY Rs 190 and cross the toll plaza.
          How the 300 Rs could not allow me to cross Devanahalli Plaza within 24 hours only for one up and down journey is a mystery. This is broad day light Robbery. How to get my amount refunded is not known to me. My email Id is [protected]@yahoo.com. If I dont get a reply, I will send this email to National Highways Authority of India and complain this DAY LIGHT ROBBERY by the Fastag.
          +1 photos
          Sep 22, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 18, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Satya_67
            Aug 18, 2021
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            My account has been deducted from my icici bank savings account multiple times.for eg :- They showed me "surcharge dt:14/08/2021 mcc 4112". Why?
            I visit the nearby ICICI branch but they dont have any explanation for it.
            My account number is[protected], Branch- ICICI Bank Ltd, Noida - Sector 63

            Please help, and also inform the banks not to debit any amount unnecessarily. The every money is really hard earned.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (436384) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              P
              parth jawarkar
              Aug 18, 2021
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              Address: mill stop, narayanpurroad,, world choching classes

              My account get a freeze on 30/03/2021, so I go to the icici bank and they told me that
              my account is freeze due to over transaction, so I ask them then how to solve this problem they told me that you have to wait for 1 to 2 days and then it automatically unfreeze. I wait for 5 days to unfreeze. but the account is steel freeze, so I again held to the branch they told me to wait for 7 days again I said ok.
              today, s date is 17/08/2021 but there is no action taken, whenever I go to the bank they only listen to me but they do nothing about it.
              *also my money is also stuck in account*
              if anybody is reading this from icici.bank pls help me out
              my eamil id = [protected]@gmail.com

              branch= paratwada
              pin code = 444805
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (436385) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                D
                DevikaSudhee
                Aug 17, 2021
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                Today I noticed that there has been a deduction of Rs. 1899 under the name WPP_ SR[protected]. As a housewife, this is a very big amount. What is this deduction without former consent. I have not even applied for any such policy in icici.

                Please explain and return the amount asap.
                +1 photos
                Oct 4, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 19, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (438982) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  R
                  racv
                  Aug 17, 2021
                  Resolved
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                  ICICI money2world money debited but not received for 15 days

                  I sent a money2world transfer through Icici on the 7th August 2021 and the money has been deducted but not received by the beneficiary in UK till date- 17th August. I have been following up with your customer care service but they keep hanging up. There has been no update on my money. Is it lost? It is on the way? This kind of service from Icici is very unexpected and highly unprofessional. Looks like my money is lost in your blackhole....
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                  S
                  sureshgemini
                  Aug 17, 2021
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                  Tax saving Bonds Redemption

                  Dear Sir,
                  My friend Mr. Raghupathi purchased tax saving bonds from ICICI Bank with following details
                  1.122000 TSB-ONE Bond holder No[protected] certificate no 193454
                  Four bonds[protected] Face value Rs 5000x4=Rs 20000
                  2.072001 TSB-ONE Bond holder No[protected] certificate no 127867
                  Four bonds[protected] Face value Rs 5000x4 =Rs 20000
                  3.012003 TSB-ONE Bond holder No[protected] certificate No 76727br...
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                  N
                  Nitishbhardwaj1111
                  Aug 17, 2021
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                  Resolved

                  Address: Muzaffarpur, Bihar

                  Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank.
                  I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~Bnk BFLo".

                  Please stop all these.

                  Regards.
                  Nitish Bhardwaj
                  +1 photos
                  Sep 25, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 19, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (438992) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    Konda Reddy Sathi
                    Aug 17, 2021
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                    Resolved

                    Credit Card Transaction Withheld Due To Security Reasons

                    Website: www.icicibank.com

                    I'm trying to purchase a online gold from PhonePe (iOS application) today but every time it is showing transaction failed I tried for 4 times times all 4 times transaction was declined. Below is the message I'm receiving.

                    "Dear Customer, your transaction of INR 63, 000.00 on ICICI Bank Credit Card XX9007 is withheld for security reasons. Please call our Customer Care."

                    Kindly help and resolve my issue as soon...
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                    V
                    Vicks3004
                    Aug 17, 2021
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                    ICICI Bank FASTag Account linked to VRN MAT632129LPNJ8764 has been debited with Rs 290.00 for dispute on trip number [protected] on[protected]:15:58.
                    I have notice that other vahicle caused problem which is in front of mine.
                    Your roll plaza raised dispute wrong.
                    Front vehicle don't have fast tag.
                    He tooks his vehicle reverse.
                    What is my role?

                    What your team is working?? Raise refund of 290 Rs
                    Otherwise I have to raise complaint against your company.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (434170) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      B
                      Balav4u
                      Aug 17, 2021
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                      I am Balakumaran V, My ICICI bank Account Number is[protected].

                      On 25/06/2021 rupees
                      826.00 has been deducted from my account as DMC/IN[protected] DP CHGS TILL MAY-21

                      On 25/05/2021 rupees
                      68.83 has been deducted from my account as DMC/IN[protected] DP CHGS TILL APR-21

                      I never activated and used my Demat account till now.
                      I did not receive any deduction message on my mobile.
                      Please close this unauthorized Demat account and refund
                      my money back immediately.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Also, ICICI Customer support keeps rejecting the call after hearing my request twice on same
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (434299) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Balav4u's [Complaint's author] reply, Aug 20, 2021
                      I cant see the email address. Can you please share the correct email
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                        Praveen Singh Dhurwey
                        Aug 17, 2021
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                        Amazon pay ICICI credit card application rejected due to office address confirmation

                        I applied for Amazon pay ICICI credit card a while back, after that I was contacted by the bank and in the video call they took my pan card and signature for document upload procedure. After that I was told that the its processing. After few days I got a call from someone saying that he is an ICICI bank employ and need to take photos in my office. I got suspicious because it was a no contact procedure. And then I contacted the customer care,...
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                        M
                        Manikandan Raja2
                        Aug 17, 2021
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                        The bank, without any notice, charged Rs. 600 from my account as a debit card fee for the two months of July and June despite my never using the card or being told about this in the past. I have never encountered this strange fee and would like to get this resolved.

                        DCardFeeXXXXJul21-Jun22+GST
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (433465) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Vishal Virat
                          Aug 16, 2021
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                          Debited amount for Expressions Debit card that I have not applied

                          I Have recently opened a icici bank account before 1 month.Then after 10 days they debited 588 rs for the expression debit card.I didn't ask Expression debit card.please I want to return my Icici Expression debit card and refund my amount....
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                          Pinky0812
                          Aug 16, 2021
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                          Resolved

                          An amount of 826 debited without my authentication towards demat account, where i never wanted to opt for demat account in ICICI.When i called the customer service, very poor response.No one responded properly and placed my call on hold for hrs and i am completely fed up for their actions and still now the issue is not resolved
                          Sep 24, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 17, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (433456) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            suryad
                            Aug 16, 2021
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                            Address: Bangalore

                            I have raised the request for PF transfer from ICICI Bank to my new organisation. When called the helpdesk they told to email to payroll.[protected]@icicibank.com and sendinf reminders to no one replies or even acknowledges the email.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Aug 16, 2021
                            Updated by suryad
                            Please share the contact of next escalation
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                              karthiamul
                              Aug 16, 2021
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                              Poor employ response and work

                              Address: icici bank, kovilpatti branch, Tuticorin district, Tamilnadu, India

                              Icici bank, kovilpatti branch, Tuticorin district, Tamilnadu, India. I have the worst experience today. The branch employs slow processing and unnecessary customer waiting. today I recover my gold loan process some employ to start the process but intermediate he goes to attend to another customer. so we are waiting and wast for more than two hours. he is such an irresponsible employee. I am more disappointed with his attitude....
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