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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 206

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E
ellesun technologies
Dec 6, 2021
Resolved
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Resolved

I had already clearly told to your executive that without my telephonic confirmation no need to activate any addon services for my machine on[protected]. Again from your side there are 4 services activated and the amount got debited. details below
[protected] set up for QR - 1180
[protected] set up for cash -1180
[protected] instant settlement -3540
[protected] ocean lite - 1180.

MID: 95301006
TID:33614293

i did not give any acknowledge to activate any of the above services. It is very worst services from your side. It is look like robbery. Now i feel very unsafe to keep my funds in icici bank. i had all the recordings of customer care executive conversation. I want said all the amount to be refunded. from you side u may say it will take 7-14 working days. who will pay the interest for my amount. It is your mistake that activate services without customer confirmation and today i tried to speak with your executive but they just escape that they will transfer the call to their senior after that call got disconnected . Do you people think that we don't have any work?. I want fund to be refunded and hereafter no service to be activated without my knowledge. If you will not respond properly to this, i will go for legal action.
Jan 6, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Dec 06, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783258) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    H
    harinag99
    from Bengaluru, Karnataka
    Dec 6, 2021
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    Website: www.icicidirect.com

    Icicidirect.com website is down during trading hours today from 9.18am .
    how do I work on option trading? who will refund my loss ?
    I need ICICI direct to refund my losses
    ICICI Bank customer support has been notified about the posted complaint.
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      R
      rushna wazahat
      Dec 6, 2021
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      I am unable to figure why they have deducted 588 Rupees from my account without my information. who gave them authority to deduct money from my account without my knowledge?
      they have just mentioned Dcardfee4541NOV21-OCT22+GST and deducted 588 without any prior information. Who gave them authority to do such transaction? Why they do not aware the consumer against these fraud charges. Is this a way to create healthy relationship with the consumer?
      I will not recommend anyone to use ICICI bank.
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783268) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        G
        Gnana Sekhar Bora
        from Mumbai, Maharashtra
        Dec 5, 2021
        Resolved
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        Resolved

        Am an icici bank customer. Today 05-12-21 ecsrtnchg charged 83 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
        Jan 6, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 06, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Advocate Suresh90
          from Thiruvananthapuram, Kerala
          Dec 5, 2021
          Resolved
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          Resolved

          Am an icici bank customer. Bank is charging me more 5000 rs in the name of ecsrt charges. I don't know what the charges ecsrtnchg... the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please refund the charged amount.
          Jan 6, 2022
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 06, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783184) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Suresh Kumar burdak
            from Jaipur, Rajasthan
            Dec 4, 2021
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            Address: Jaipur

            Sir, on the rajathan police 2021 exam form payment portal gateway i paid 411.98. My transaction was succesful.in my upi payment app Paytm showing transaction successfull. But on portal payment failed. Why.. My 411.98 ruppee transferred in merchant account. But services not giving me.. Why.. My rajsthan police exam form not submitted... My rajistration not happan.. Please give me services or payment refund give me...
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 06, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783191) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Dec 07, 2021
            Updated by Suresh Kumar burdak
            Sir, on the rajathan police 2021 exam form payment portal gateway i paid 411.98. My transaction was succesful.in my upi payment app Paytm showing transaction successfull. But on portal payment failed. Why.. My 411.98 ruppee transferred in merchant account. But services not giving me.. Why.. My rajsthan police exam form not submitted... My rajistration not happan.. Please give me services or payment refund give me...
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              D
              Dipankar Kar 369
              from Kolkata, West Bengal
              Dec 4, 2021
              Resolved
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              Resolved

              Sir/Madam,
              I, Dipankar Kar, your customer, noticed that Rs. 950.92 was deducted from my savings account no.[protected] on 23/11/2021 for MAB charges of Sep'21 & Oct'21.
              Sir/madam, My ICICI Bank Branch Address is Durga CHowk, Haldia & I thought that for non metropoliton city branch Minimum Monthly Average Balance requirement is low.
              This account was opened for my stipend during internship period when I was student.
              Please refund my Rs 950.92 & I will be grateful to you.
              Thanking You

              Yours Sincerely
              Customer Name: Dipankar Kar
              ICICI Bank Account Number:[protected]
              IFSC Code: ICIC0001101
              Branch Address: Durga Chowk, Haldia, WB, India
              Jan 8, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 04, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              I have not got any refund money . Don't be influenced after seeing my complaint.
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                K
                Kuro Seijuro
                Dec 4, 2021
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                The amount of Rs 590 was deducted 4 times in a row with some ECSRTNCHGS thingy. At least tell me about it before deducting my money. I'm already facing financial issues.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (778018) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  sunitha c j
                  Dec 3, 2021
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                  Resolved

                  Address: ICICI Bank. Mathikere branch, Bangalore

                  We have applied for balance transfer from axis Bank to ICICI Bank. The loan process started from 15 September 2021. The agent said that he is an employee of ICICI Bank and he showed the visiting card also. Then he took almost two n half month to process the same. He promised that the loan interest is at 6.75% n for enhancement loan of Rs. 500000/- at 7%. He gave us the sanction letter for the same and took the signature on the documents. 5 days later he said that there is a changes in interest rate which hw was not aware of the same. Now the interest rate 7% for balance transfer and enhancement loan will be 400000/- @7.25%. this was not accepted by us and denied for the loan process and we have sent a mail that we are not happy with loan interest and their service and requested to cancell the loan process. After receiving the mail without mod payment and without signing the loan sanction letter they have disbursed the loan. This very big scam we have cheated by them. We request you pls look into it and resolve the issue.
                  Jan 9, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 04, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    C
                    Cynthia Ramona Anthony
                    Dec 3, 2021
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                    ICICI Bank — Not receiving otp from icici bank Tried every thing still the same, Have raised a query too but nothing helps.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (775314) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      sekar GM
                      Dec 3, 2021
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                      Address: Icici bank , coimbatore ram nagar,

                      Hello

                      I am out of India for job purpose, due to COVID issue lost job and joining new job next month, cannot able to pay me dues, collection agency harrasing my aged parents and threatened. Also chasing my data's in social media and job portals.

                      Please help me out with this situation until my job is resumed.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 03, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Dec 21, 2021
                      Updated by sekar GM
                      Please communicate [protected]@gmail.com
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                        P
                        Pooja29roy
                        Dec 3, 2021
                        Resolved
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                        Resolved

                        @icici I have been Wrongly charged for dp chgs for demat services something I never took. This is absolutely fraud, god knows with how many people you must be doing without their knowledge.
                        Jan 14, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 03, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (775323) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Anshu227
                          from indore, Madhya Pradesh
                          Dec 3, 2021
                          Resolved
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                          Resolved

                          Address: Usha ganj indore

                          Today I check my account balance then suddenly know that icici cut 3759+370 total 4129 rs from my account in a single month with the name of some cash txnchgs oct-21 without any prior notice I need money argent to pay my house rent but I suddenly found there is no money in my account it feels realy bad to me and i didn't get any details about this deduction .
                          Jan 15, 2022
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 03, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            I
                            Indu.re
                            Dec 3, 2021
                            Resolved
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                            Resolved

                            I raised service request with ICICI to link my mobile number with account. They said it will be completed within three working days. But it is more than a week now and not linked yet. Customer care not picking up the call even after waiting for 30 mins everytime. Relationship manager who said she will be helping anytime regarding my issues is rejecting the call and not responding. Worst customer support for existing account holders. They will be chasing you for creating account in their bank and once done they will not care about you
                            Jan 3, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 03, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (775336) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            [protected] is the service request number which is raised for mobile number linking to account
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                              M
                              Manjuath Bommala
                              from Noida, Uttar Pradesh
                              Dec 2, 2021
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                              I submitted for pre-closure statement request on nov26 . It us closed without any update or information.
                              This is not expected resolution from the bank after waiting for long time.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                bala756746
                                from Guntur, Andhra Pradesh
                                Dec 2, 2021
                                Resolved
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                                Resolved

                                I was supposed to pay my emi to hdfc merchant on oct and Nov 2021 but the auto-debit not happend, i transferred the emi amount manually paid to the respective merchant account number.i received a notification from icici stating that due to insufficient balance ecs could not be processed. I checked with my merchant on this and they have received the required emi amount. But i can see that inr 590 has been debited 6times in one day, may I know how and why you are deducting with out information. @govt of india please help and check these type o[censored]nusual deduction. Last 7 years I am loyal customer for your icici bank, I am going to close all accounts in Icici but I need to know why deduction and need money back immediately.
                                PFA
                                None of the customer care numbers are working and i am unable to report this issue.
                                Jan 5, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 03, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  V
                                  Vijaya Sree Kotte
                                  from Vijayawada, Andhra Pradesh
                                  Dec 2, 2021
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                                  [Resolved] ICICI Bank — My ICICI multi wallet meal card got expired
                                  L
                                  lasyasimhadri
                                  Mar 29, 2021
                                  Sep 6, 2021
                                  Hi Team,

                                  My name is Vijaya Sree Kotte.I'm a TCS employee and when I joined the company 5 years back I was given ICICI food card which got expired on 11/21 .

                                  I would need a new card as I am unable to login to portal (showing card invalid status), can you assist me.

                                  Every month during salary credit 2000 rs is automatically being deducted for food card and currently the card should have around 12000 rupees so please help.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (773492) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Pranita Chowdhary
                                    from Pune, Maharashtra
                                    Dec 2, 2021
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                                    Two times charges with transition details ECSRTNCHGS debited from my Account with Rs 590 - 2 times
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (772731) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Paldave
                                      from Ghumarwin, Himachal Pradesh
                                      Dec 2, 2021
                                      Resolved
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                                      Resolved

                                      Without my consent, rs. 1000 has been deducted from my account on 6/11/2021 to Dr. tran for funding a/c[protected].

                                      I have not subscribed to any of this policy. I want my money back kindly help as soon as possible. This deduction has been done by icici bank itself.

                                      This is unlawful and the banking norms are clearly not being followed.
                                      Jan 21, 2022
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 02, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        M
                                        monalisadas1988
                                        Dec 2, 2021
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                                        I am not able to use debit card for any online transactions and even after multiple follow ups the support person from bank gives false information that it is resolved.

                                        When I say it is not resolved they ask for some detail to solve this information like debit card number. Is bank eligible to ask debit card number?

                                        Please help me in this issue. My email id is monaa.[protected]@gmail.com
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        The names of the employees giving me wrong information were - Chilakala Reebhika and Lalitha Lahari
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (772755) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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