Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Sep 24, 2026
Complaints 23795
Resolved
14309
Unresolved
9486
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 206

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
aksharoy
Dec 6, 2021
Report
Copy

Hey team,

I am being charged DP charges on my icici bank account. I have not used any demat services.. And charges have been deducted in the month of December and November..

Please explain the same at earliest and reimburse the charges.

Charge debited on 06/12/2021 and 29/11/2021
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783850) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Hi team..

Unable to view the email address.

Please provide the same
Helpful
Found this helpful?
2 Comments
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    C
    chetanbairagi
    Dec 6, 2021
    Resolved
    Report
    Copy
    Resolved

    Dear sir,

    ICICI Bank deduct charges for return /ECS/ emendate by bajaj allianz but without notification he deduct hug amount .

    in the November i start first transaction my salary to icici nri account . after 3-4 days on dated 12 Nov 2021 Debited 590 rupees on 17 times (590x17=10030) without any notification by icici bank. i mail to customer care also but not replying satisfactory answer . i keep this amount for maintain MAB .

    Now i have to close my account again no need to continue if deduction like this. this amt for me is valuable 10000 INR is not small amount .

    previously also deduct lots of charges every month without knowledge of customer . if asking for charges doing formalities by mail.

    i mail to baja allianze also regarding this issue .


    Thanks and regards,
    chetan bairagi
    Jan 7, 2022
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Dec 07, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      E
      ellesun technologies
      Dec 6, 2021
      Resolved
      Report
      Copy
      Resolved

      I had already clearly told to your executive that without my telephonic confirmation no need to activate any addon services for my machine on[protected]. Again from your side there are 4 services activated and the amount got debited. details below
      [protected] set up for QR - 1180
      [protected] set up for cash -1180
      [protected] instant settlement -3540
      [protected] ocean lite - 1180.

      MID: 95301006
      TID:33614293

      i did not give any acknowledge to activate any of the above services. It is very worst services from your side. It is look like robbery. Now i feel very unsafe to keep my funds in icici bank. i had all the recordings of customer care executive conversation. I want said all the amount to be refunded. from you side u may say it will take 7-14 working days. who will pay the interest for my amount. It is your mistake that activate services without customer confirmation and today i tried to speak with your executive but they just escape that they will transfer the call to their senior after that call got disconnected . Do you people think that we don't have any work?. I want fund to be refunded and hereafter no service to be activated without my knowledge. If you will not respond properly to this, i will go for legal action.
      Jan 6, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 06, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783258) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        H
        harinag99
        from Bengaluru, Karnataka
        Dec 6, 2021
        Report
        Copy

        Website: www.icicidirect.com

        Icicidirect.com website is down during trading hours today from 9.18am .
        how do I work on option trading? who will refund my loss ?
        I need ICICI direct to refund my losses
        ICICI Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          rushna wazahat
          Dec 6, 2021
          Report
          Copy

          I am unable to figure why they have deducted 588 Rupees from my account without my information. who gave them authority to deduct money from my account without my knowledge?
          they have just mentioned Dcardfee4541NOV21-OCT22+GST and deducted 588 without any prior information. Who gave them authority to do such transaction? Why they do not aware the consumer against these fraud charges. Is this a way to create healthy relationship with the consumer?
          I will not recommend anyone to use ICICI bank.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783268) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            G
            Gnana Sekhar Bora
            from Mumbai, Maharashtra
            Dec 5, 2021
            Resolved
            Report
            Copy
            Resolved

            Am an icici bank customer. Today 05-12-21 ecsrtnchg charged 83 rupees. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
            Jan 6, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 06, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Advocate Suresh90
              from Thiruvananthapuram, Kerala
              Dec 5, 2021
              Resolved
              Report
              Copy
              Resolved

              Am an icici bank customer. Bank is charging me more 5000 rs in the name of ecsrt charges. I don't know what the charges ecsrtnchg... the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please refund the charged amount.
              Jan 6, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 06, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783184) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                Suresh Kumar burdak
                from Jaipur, Rajasthan
                Dec 4, 2021
                Report
                Copy

                Address: Jaipur

                Sir, on the rajathan police 2021 exam form payment portal gateway i paid 411.98. My transaction was succesful.in my upi payment app Paytm showing transaction successfull. But on portal payment failed. Why.. My 411.98 ruppee transferred in merchant account. But services not giving me.. Why.. My rajsthan police exam form not submitted... My rajistration not happan.. Please give me services or payment refund give me...
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 06, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (783191) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Dec 07, 2021
                Updated by Suresh Kumar burdak
                Sir, on the rajathan police 2021 exam form payment portal gateway i paid 411.98. My transaction was succesful.in my upi payment app Paytm showing transaction successfull. But on portal payment failed. Why.. My 411.98 ruppee transferred in merchant account. But services not giving me.. Why.. My rajsthan police exam form not submitted... My rajistration not happan.. Please give me services or payment refund give me...
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  D
                  Dipankar Kar 369
                  from Kolkata, West Bengal
                  Dec 4, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Sir/Madam,
                  I, Dipankar Kar, your customer, noticed that Rs. 950.92 was deducted from my savings account no.[protected] on 23/11/2021 for MAB charges of Sep'21 & Oct'21.
                  Sir/madam, My ICICI Bank Branch Address is Durga CHowk, Haldia & I thought that for non metropoliton city branch Minimum Monthly Average Balance requirement is low.
                  This account was opened for my stipend during internship period when I was student.
                  Please refund my Rs 950.92 & I will be grateful to you.
                  Thanking You

                  Yours Sincerely
                  Customer Name: Dipankar Kar
                  ICICI Bank Account Number:[protected]
                  IFSC Code: ICIC0001101
                  Branch Address: Durga Chowk, Haldia, WB, India
                  Jan 8, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 04, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  I have not got any refund money . Don't be influenced after seeing my complaint.
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    Kuro Seijuro
                    Dec 4, 2021
                    Report
                    Copy

                    The amount of Rs 590 was deducted 4 times in a row with some ECSRTNCHGS thingy. At least tell me about it before deducting my money. I'm already facing financial issues.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (778018) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      sunitha c j
                      Dec 3, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: ICICI Bank. Mathikere branch, Bangalore

                      We have applied for balance transfer from axis Bank to ICICI Bank. The loan process started from 15 September 2021. The agent said that he is an employee of ICICI Bank and he showed the visiting card also. Then he took almost two n half month to process the same. He promised that the loan interest is at 6.75% n for enhancement loan of Rs. 500000/- at 7%. He gave us the sanction letter for the same and took the signature on the documents. 5 days later he said that there is a changes in interest rate which hw was not aware of the same. Now the interest rate 7% for balance transfer and enhancement loan will be 400000/- @7.25%. this was not accepted by us and denied for the loan process and we have sent a mail that we are not happy with loan interest and their service and requested to cancell the loan process. After receiving the mail without mod payment and without signing the loan sanction letter they have disbursed the loan. This very big scam we have cheated by them. We request you pls look into it and resolve the issue.
                      Jan 9, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 04, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        C
                        Cynthia Ramona Anthony
                        Dec 3, 2021
                        Report
                        Copy

                        ICICI Bank — Not receiving otp from icici bank Tried every thing still the same, Have raised a query too but nothing helps.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (775314) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          sekar GM
                          Dec 3, 2021
                          Report
                          Copy

                          Address: Icici bank , coimbatore ram nagar,

                          Hello

                          I am out of India for job purpose, due to COVID issue lost job and joining new job next month, cannot able to pay me dues, collection agency harrasing my aged parents and threatened. Also chasing my data's in social media and job portals.

                          Please help me out with this situation until my job is resumed.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 03, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
                          Dec 21, 2021
                          Updated by sekar GM
                          Please communicate [protected]@gmail.com
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Pooja29roy
                            Dec 3, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            @icici I have been Wrongly charged for dp chgs for demat services something I never took. This is absolutely fraud, god knows with how many people you must be doing without their knowledge.
                            Jan 14, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 03, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (775323) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              A
                              Anshu227
                              from indore, Madhya Pradesh
                              Dec 3, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Usha ganj indore

                              Today I check my account balance then suddenly know that icici cut 3759+370 total 4129 rs from my account in a single month with the name of some cash txnchgs oct-21 without any prior notice I need money argent to pay my house rent but I suddenly found there is no money in my account it feels realy bad to me and i didn't get any details about this deduction .
                              Jan 15, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 03, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                I
                                Indu.re
                                Dec 3, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                I raised service request with ICICI to link my mobile number with account. They said it will be completed within three working days. But it is more than a week now and not linked yet. Customer care not picking up the call even after waiting for 30 mins everytime. Relationship manager who said she will be helping anytime regarding my issues is rejecting the call and not responding. Worst customer support for existing account holders. They will be chasing you for creating account in their bank and once done they will not care about you
                                Jan 3, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 03, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (775336) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                [protected] is the service request number which is raised for mobile number linking to account
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  Manjuath Bommala
                                  from Noida, Uttar Pradesh
                                  Dec 2, 2021
                                  Report
                                  Copy

                                  I submitted for pre-closure statement request on nov26 . It us closed without any update or information.
                                  This is not expected resolution from the bank after waiting for long time.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    bala756746
                                    from Guntur, Andhra Pradesh
                                    Dec 2, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I was supposed to pay my emi to hdfc merchant on oct and Nov 2021 but the auto-debit not happend, i transferred the emi amount manually paid to the respective merchant account number.i received a notification from icici stating that due to insufficient balance ecs could not be processed. I checked with my merchant on this and they have received the required emi amount. But i can see that inr 590 has been debited 6times in one day, may I know how and why you are deducting with out information. @govt of india please help and check these type o[censored]nusual deduction. Last 7 years I am loyal customer for your icici bank, I am going to close all accounts in Icici but I need to know why deduction and need money back immediately.
                                    PFA
                                    None of the customer care numbers are working and i am unable to report this issue.
                                    Jan 5, 2022
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Dec 03, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      V
                                      Vijaya Sree Kotte
                                      from Vijayawada, Andhra Pradesh
                                      Dec 2, 2021
                                      Report
                                      Copy

                                      [Resolved] ICICI Bank — My ICICI multi wallet meal card got expired
                                      L
                                      lasyasimhadri
                                      Mar 29, 2021
                                      Sep 6, 2021
                                      Hi Team,

                                      My name is Vijaya Sree Kotte.I'm a TCS employee and when I joined the company 5 years back I was given ICICI food card which got expired on 11/21 .

                                      I would need a new card as I am unable to login to portal (showing card invalid status), can you assist me.

                                      Every month during salary credit 2000 rs is automatically being deducted for food card and currently the card should have around 12000 rupees so please help.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (773492) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Pranita Chowdhary
                                        from Pune, Maharashtra
                                        Dec 2, 2021
                                        Report
                                        Copy

                                        Two times charges with transition details ECSRTNCHGS debited from my Account with Rs 590 - 2 times
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (772731) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit