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3.3
Updated: Feb 2, 2026
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A
anil2021
Sep 3, 2021
Resolved
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Resolved

I am valued customer of ICICI bank, having debit card -[protected] & two Credit Card -[protected] & another last four digit is 8005
I was regular user and made regular payment of ICICI credit card.(for that you check my previous year details) but recently in Jan/feb moth I asked to close my credit card 1003 & another 8005 had told to block .
2/3 months back (July – Aug) i noticed that I am getting bills regularly with late fees for which I was unaware that few amount is pending as redeem charges less than 200 RS .
Last 2~3 month I am talking customer care frequently & telling all scenario
I humbly request first check my previous years bills, call records with customer care with in last 3 month. every time I got assurance that they will call me back & reverse late fess
Thanks!
Anil Kumar chaudhary
[protected]@gmail.com
[protected]
DOB[protected]
Oct 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Sep 04, 2021
ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
View replies
still i am not getting any call from ICICI Credit card department . would you please assist me
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    J
    jetback
    Sep 3, 2021
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    Resolved

    Hi,
    I had two credit cards. One is Amazon ICICI credit card and another is ICICI credit card. Both the accounts also closed without any due. But in cibil report date close is not updated.

    I tried to reach out to customer care. After 15 mins get disconnected automatically. I have tried more than 5 times same happened.

    Please help me to update the cibil report.
    Registered mobile for ICICI is [protected]

    I have attached the account closed email conformation.
    Sep 4, 2021
    Complaint marked as Resolved 
    The problem has not resolved still. But they updated as resolved in status
    ICICI Bank customer support has been notified about the posted complaint.
    Sep 04, 2021
    Updated by jetback     Problem has not resolved still. But updated as resolved.
    Verified Support
    Sep 04, 2021
    ICICI Bank Customer Care's response     Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      R
      RAVINDER PATHANIA
      Sep 3, 2021
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      Fraudulent Transaction against Credit Card

      Address: HAMIRPUR,HIMACHAL

      On 14th Aug 2021, I was Inquiring the Amazon delivery status from toll free number :[protected]. I was asked to re-verify the address on link shared by the person through SMS and pay 5 rupees using my ICICI credit card XX02.
      Immediately following this i received text messages in my mobile no. XXXXX 49019 sending otp for the following transactions being under process using my said credit card.

      1. Payment of Rs. 50000...
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      D
      Devendra Magrde
      Sep 3, 2021
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      Address: office address 372/1 near jagdamba cold storage nemawar road palda indore mp 452020

      Dear Sir/ Mam,
      Please I Am Requesting to you my Name only Mention my Account so many funds rejected in PF account as per different i am attached my pan & aadhar & cancel check as per check it and correct earlier my near branch not solve the issue .
      Please check it and correct the needful. a/c[protected]mobile-[protected])
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (485726) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        M
        Mishra 4567
        Sep 3, 2021
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        Resolved

        I paid my BHU pet fee through Google Pay to tpsl.[protected]@icici eve though the transaction is successful, the payment is still not received to the recepient. Pls this is not something small amount for us. My form still showing pending
        Oct 4, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 03, 2021
        ICICI Bank Customer Care's response         Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (486805) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          F
          Filal
          Sep 3, 2021
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          Address: India

          I have a salary account with ICICI bank since ages now however I noticed there is a deduction of 5, 000 twice from account in the sum of 2500 twice which I got no notification for.
          When I did call the bank Ram Babu and Srikanth Gabapa, both informed that the deduction was for a demat account which i dot not have with the bank at all.
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (485742) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            V
            [email protected]
            Sep 2, 2021
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            Resolved

            Dear Sir/Madam,
            I have registered my number in DnD registry for ICICI.
            Despite this I keep getting calls.
            I even called up customer care in the month of June/July complaining about the repeated calls. I was assured that after 30 days I will not be receiving any calls. When I asked the CCE for appellate if I get a call, she still assured that wont be necessary.

            Now, I have been getting calls that too from my branch . On questioning why they are harassing me, I was told that the relationship manager asked to call me regularly. (Home Branch - Jayanagar 7th Block, Bangalore)

            I find it extremely harassing and casual attitude of ICICI.
            Kindly look into the problem.

            Numbers I got call from
            [protected] - 19th Aug
            [protected] - 1st Sept
            [protected] - 2nd Sept
            Oct 12, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Sep 02, 2021
            ICICI Bank Customer Care's response             Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (483438) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Shubham 3143
              Sep 2, 2021
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              Address: Dattawadi akurdi Pune 411035

              I wanted to know why Amount of Rs 826 has been deducted from my ICICI bank account as DP charges till July 21 so request to refund my amount as soon as possible
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (483425) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                P
                pchandu39
                from Visakhapatnam, Andhra Pradesh
                Sep 2, 2021
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                Resolved

                I transferred Rs 100000 through IMPS on 1st September at 3.30 PM from ICICI A/C to Sate bank of India bank A/C.

                The amount did not get credited to the Beneficiary Account neither was refunded back to my account.

                But I got a message that said

                "Dear Customer, IMPS Txn Ref[protected] for Rs.100000.00 is timed out at Beneficiary Bank on 1-Sep-2021. Txn status will be updated by Beneficiary Bank in 3 working days."- ICICI Bank
                Oct 12, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 02, 2021
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  AdiUpa12
                  Sep 2, 2021
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                  Resolved

                  Hello,

                  My name is Aditya Upadhyay, Account Number :[protected] i have been with icici bank since 2018 This year Rs 826/- is deducted from my account without any alert message.
                  I am not using any demat account and the representative didn't inform any charges while opening account.
                  But still this charges are applied and debited from my account. Dmc/ dp chgs till July-21 is shown in the statement. So please make sure to credit the amount which has been debited so far because I am not using any type of Demat Account.
                  Oct 12, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 02, 2021
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    Madhubabu singani
                    Sep 2, 2021
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                    What could be the reason you people debited DP charges once at 6Re. and later on 604.99,

                    Why its debited. i want that amount should be refunded

                    Regards,
                    Madhubabu Singani
                    +91 [protected]
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (482437) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      S
                      Ssharma1
                      Sep 2, 2021
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                      OTP's for ICICI Bank credit cards are not being received. This problem is only specific to ICICI Bank credit cards.

                      ICICI keeps providing a standard response that the problem is at Mobile Service provider which doesn't seems to be the case as I do receive the sms alerts on the same service provider for other banks.
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Also I have been following up with ICICI Customer care through email and their Telephonic Customer Care for over a month for this issue.
                      Their service levels are pathetic and their Telephone Customer Care operators will route me from one team to another without resolution and will then disconnect the line abruptly.
                      Reply
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (482429) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        K
                        kartik mundra
                        Sep 2, 2021
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                        Resolved

                        Internet Banking Transaction is Disabled

                        I am able to login to my Internet Banking, but when I try to do any transaction using Internet Banking, it says that "Transaction is disabled for this user". I have called the customer care multiple times. I have also emailed Icici Customer care, but no one is able to resolve this issue.
                        Can you please look into this issue...
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                        A
                        anirudh bansal
                        Sep 2, 2021
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                        NON-TRACKABILITY OF ICICI BAJAJ SCOOTER BOND-TWO

                        I am Aniruddh Bansal writing on behalf of my uncle Mr. Shekar Agarwal.

                        Mr. Mr. Shekar Agarwal is the Bond Holder ( Bond Holder no.0014-478 of ICICI BAJAJ SCOOTER BOND allotted on 29.01.1999.

                        It Maturity date / Redemption date as mentioned is 29.06.2023.

                        There is no trackability of this bond.
                        How do we redeem it at maturity? Where you we approach for redemption? Updates on the schemes?
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (482395) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          N
                          Nitesh Patra
                          Sep 2, 2021
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                          I have a Demat account in ICICI bank but i never used this card. When I checked my bank transactions and I found that there is one debit transaction 'IN[protected] DP CHGS TILL July 21---- INR 825.97. When I created the Demat account, I was not told about the DP charges, it was told me by the ICICI representative that it is free of cost and it will never be charged and also I did not get any message alert in my mobile which is registered with mobile banking with ICICI. My ICICI account number is[protected]. This is completely unacceptable and please refund my amount. My phone number is [protected].
                          ICICI Bank customer support has been notified about the posted complaint.
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                            K
                            Kalyan Chotu
                            Sep 2, 2021
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                            Resolved

                            Address: Hyderabad

                            Money deducted from my account in last month more than 3-4 times deducted,
                            Last month I have buy new TV with Bajaj finance from last month I'm facing this problem before that single 1rp also not deducted but why money was deducted now
                            I want my money back.
                            Oct 4, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 03, 2021
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (485739) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              A
                              ashwaniydv
                              Sep 1, 2021
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                              Resolved

                              I got the below mail from ICICI bank regarding the delivery status of credit card.
                              ###
                              Dear Customer,

                              The Credit Card -Fresh for your ICICI Bank Account XXXXXX has returned undelivered and is with us since 10 days.
                              ###
                              I'm unable to make a request for re-dispatch as there are not any option to redispatch the undelivered card in credit-card section. so, Please re-dispatch my credit-card.
                              Oct 12, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Sep 03, 2021
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (485748) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                AyeshaSiddiqua_65999
                                Sep 1, 2021
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                                Resolved

                                ICICI Multi wallet prepaid card

                                I was able to login to the CMS Portal this morning. But when I tried logging back again now, it shows an error invalid card status. I also had installed the pockets app but now I'm not able to see my prepaid card added there.
                                Kindly let me know how to go about this and what I should do to overcome this invalid card status error....
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                                A
                                ammunana
                                from Pune, Maharashtra
                                Sep 1, 2021
                                Resolved
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                                Resolved

                                Address: NO 21/17 THIRUVALLUR STREET SRI DEVI NAGAR AVADI CHENNAI 600071

                                Respected sir/madam..

                                I have in icici bank a//c no
                                a/c no[protected]. In the morning(05/07/2021) i have received on unknown call from behalf of icici bank and asked meotp for card renevel i havae give the otp they have debited in my account fof rs 8000 request fyour help to disipute the transaction anad refund the amount to my account.Then after this complaint closed because of wrong information.. After i had compainted cyber crime a/c knowledge no:[protected].. I called the customer care each time different person attend the call but they didnot told complaint the cyber crime. So almost 42 days wasted.. So yours persons only reason for the wrong communication.So case was closed and amount also not refund.. So strictly resolve the problem...I need fund emergency for my medical purpose..
                                Oct 10, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 03, 2021
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                View replies
                                When am expecting your status.. I need fund emergency for medical purpose..
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                                  G
                                  govindu roja rani
                                  Sep 1, 2021
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                                  Resolved

                                  Imps transaction timed out issue

                                  Hi,

                                  I have transferred 100, 000 /- from my ICICI to SBI account. The amount has been credited from my ICICI account but not been debited to SBI. In return I have got a message like this.

                                  "Dear Customer, IMPS Txn Ref.[protected] for Rs 100, 000.00 is timed out at Beneficiary Bank on 01-Sep-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank."

                                  Can you please resolve...
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