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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 239

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T
Tonmoy Mitra
May 30, 2021
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DP charges deduction till April 21.

Address: ICICI Vivekananda Road Branch, Kolkata

I am Tonmoy Mitra, an amount of 300 rupees twice has been deducted from my account in the name of DP CHGS till Apr-21 on 30.05.2021.

I have never used my Demat account and most importantly I don't even know that I hold a Demat account till now. There was no prior notice of deduction and I haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed. Also, cancel...
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gupta_neha94
May 30, 2021
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I am neha. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till April 2021)on 25-may-2021. I have never used my demat account till now.

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.
When i created the demat account, i was not told about the dp charges, it was told me by the icici representative that it is free of cost and it will never be charged and also i did not get any message alert in my mobile which is registered with mobile banking with icici. My icici account number is[protected]. This is completely unacceptable and please refund my amount. My phone number [protected].
ICICI Bank customer support has been notified about the posted complaint.
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Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (201023) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    sagarsengupta2009
    May 29, 2021
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    Address: Bangalore

    I am Sagar Sengupta, 826.00 Rupees has been deducted from my savings account as (DP CHGS TILL A PR-21) DP charges on 25/05/2021.

    I have a demat account on Groww but i don't do trading and have never bought any stock yet. I even checked my profile in Groww and there the DP charges is showing 0.00 Rupees till now. There was no prior notice. I haven't received any deduction message to my mobile.

    This is a complete fraud and I'm losing my trust from icici. I need justice and my money back immediately.
    Aug 8, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    View replies
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (200946) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      P
      Pavan MK
      May 29, 2021
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      Hi,

      There has been a deduction of Rs.826 towards DP CHGS TILL OCT-20. Why this has happened? If this has happened because demat account in ICICI, then I don't have demat account. Please look into this and help reverting back my money. This should not happen without consent.

      [protected] DP CHGS TILL OCT-20

      Thanks,
      Pavan
      Aug 8, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (197676) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        D
        dhanush.p
        May 29, 2021
        Resolved
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        Resolved

        My name is (TUSHAR) and I had ordered (smart watch) of 2599RS. Amount(noise colorfit pro-2 ) in Amazon on (14th may 2021) and after (22nd may 2021) I returned this order due to personal reason. And on (22nd may 2021)
        Amazon initiated the amount to my card but I still didn't get the money. Amazon sent this reference number
        ([protected]) and told me to fill charge dispute form but icici Bank doesn't have such policy. So
        please kindly respond to this complaint it's very urgent.
        Thanks you sir
        Aug 9, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 29, 2021
        ICICI Bank Customer Care's response         Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (198772) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team  
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          P
          Pandu885522
          May 28, 2021
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          Resolved

          I am nagula pandu ranga rao. 304.00 Rupees has been deducted from my account as DP CHGS TILL APR-21) DP charges on

          28/05/2021. I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction

          message to my mobile. I need justice and my money back immediately.My Account Number is[protected] mobile no [protected]
          Aug 8, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          View replies
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          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (196117) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            ShraddhaGovekar
            May 28, 2021
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            Resolved

            B2 digital banking account userID is disabled. I have raised 2 complaints already with ICICI bank but no response, also reached out to RM but she could not help with it.
            Link provided to unlock b2 digital banking userID or password is throwing java error thus url is of no use.
            I am currently out of India so could not contact customer care number and there is no alternative number which can be tried from overseas.
            UseID was blocked on 13 april 2020 and no one can help it. Please let me know what can be done.
            Aug 14, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 28, 2021
            ICICI Bank Customer Care's response             Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (195896) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team  
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              S
              surendc
              May 28, 2021
              Resolved
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              Resolved

              Address: 27/141, MIDDLE STREETMUDUKARAI VILLAGE,NEW MAMBAKKAM POST,MADURANTAKAM TALUK

              It’s almost a year I am requesting that ICICI CREDIT CARD fake record affected my credit score in CIBIL. But two credit card account still is in active.

              Requested document attached & CIBIL Report control number given below.

              CIBIL control number – [protected]
              Aug 8, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              View replies
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (196111) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                D
                Devansh kumar tomar
                May 27, 2021
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                Address: noida sec 63 branch,h 1/34 sector 63 201301

                I just checked my account statement and its is showing 344.17 debited from my account as DP CHGS TILL A
                PR-21 without any information .
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (194848) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  F
                  Farukh Sheikh
                  May 27, 2021
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                  Address: Jhotwara Jaipur, Rajasthan

                  Unnecessary charges deduct from account. i don't have any demat account and also no demat linking showing my bank app but still bank charge amount as soon they found balance. Due to fear or unnecessary charges I have to manage 0.00 balance in my account.
                  No update on my request SR[protected]
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (194881) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    M
                    mohan_pandian
                    May 27, 2021
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                    Resolved

                    As I raised request for account closure on May12th, May18 and I and daily calling customer care from May20th daily with customer care till today (May27) and customer care service person whoever attending the call is creating new SR sighting various reasons, but my account is not closed yet.

                    From 20th May to till date, I am hearing my account will closed within one working day, but we have passed more than a week. Can you pls help me understand what should be done to close my trading account. Is my account closure possible or not. Please let me know.

                    You can check your call records, I have been calling and I am not getting proper response. let me know what should i do ?

                    Account No. [protected]
                    Account Name : Mohan
                    Phone : [protected]
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    May 29, 2021
                    ICICI Bank Customer Care's response                     Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      RaviBairwa
                      May 27, 2021
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                      Address: W-1,sector-29,gharunda,pratap nagar,sanganer,jaipur

                      I was making a online payment but I mistakenly put wrong OTP and my card is blocked so I want to unblock my card
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (192016) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        T
                        Tushar0995
                        May 27, 2021
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                        My name is Tushar Sharma ([protected]@gmail.com)
                        I have saving account at icici bank. My account has been charged inr 826 for something DP chgs till April 21. I just saw this in my statement while i was scrolling. I didn't received any message of this transaction.
                        Also, i am not using demat account of icici. It was opened by default while opening saving account i guess. Please refund my amount. Or atleast help me in closing this demat account as i am not using the account. And i don't want to be charged unknowingly for the service i am not at all using.
                        ICICI Bank customer support has been notified about the posted complaint.
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                          T
                          Tushar0995
                          May 27, 2021
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                          My name is Tushar Sharma ([protected]@gmail.com)
                          I have saving account at icici bank. My account has been charged inr 826 for something DP chgs till august 19. I just saw this in my statement while i was scrolling. I didn't received any message of this transaction.
                          Also, i am not using demat account of icici. It was opened by default while opening saving account i guess. Please refund my amount. Or atleast help me in closing this demat account as i am not using the account. And i don't want to be charged unknowingly for the service i am not at all using.
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (192029) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Saravanan2204
                            May 26, 2021
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                            Resolved

                            An unauthorised transaction took place on 26th May 2021 from my ICICI bank account. I was confused and checked my bank account statement when i got a message that a transaction of 149 INR from VSI/ RAZ lagom has been done and no OTP was asked for it, the amount was just deducted.So I kindly request you to recover it asap
                            Attached screenshots for your reference
                            Aug 8, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 27, 2021
                            ICICI Bank Customer Care's response                             Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (192776) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team  
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                              A
                              Abhishek Dhawale
                              May 26, 2021
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                              Resolved

                              I am not able to redeem my HSBC Global MF. It shows ' fund not available for transaction' error. It is a open ended fund. The current NAV on ICICI Direct also lesser than the current NAV of the fund as seen on other portals.
                              Jun 10, 2021
                              Complaint marked as Resolved 
                              I was finally able to redeem the MF but now the money has not been credited in my account.
                              ICICI Bank customer support has been notified about the posted complaint.
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                                A
                                aruyog
                                May 26, 2021
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                                Resolved

                                Address: Tikonia,Haldwani

                                I own a salary/saving account in ICICI bank. When i checked the account it shows the amount Rs10535.67 there. When i tried to transfer the funds to some other bank or tried to make any payment online I am not able to do that as it shows i don't have sufficient funds and display my account balance as ₹ -35222. This is insane and I am worried if this is a fraud or what. Please help me with this asap.

                                Bank details -

                                ICICI Bank -Branch Tikonia, Haldwani
                                Aug 8, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 27, 2021
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  V
                                  vikashku11111
                                  May 26, 2021
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                                  Resolved

                                  Dear sir,
                                  Yesterday 826.00 rupees has been deducted from my account as DMC/IN[protected] DP
                                  CHGS TILL APR-21826.00 I am not getting any notification sms why ?
                                  What is the reason please send details
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 26, 2021
                                  ICICI Bank Customer Care's response                                   Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team   
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                                    C
                                    cburlabaddi
                                    May 26, 2021
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                                    Resolved

                                    I have been charged 688.33 as DP charges till April 21, which i did not receive any notification over mail or message. I have never used the ICICI demat account and the account opening was also done without my consent or through a hidden agenda.

                                    I would like the bank to be notified against such fraud transaction/improper charges applied to their own customers. I need the refund right away without any delay.
                                    Aug 14, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 26, 2021
                                    ICICI Bank Customer Care's response                                     Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (187556) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team   
                                    View replies
                                    What is your email id exactly?
                                    [protected]@icicibank.com is invalid
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                                      L
                                      Lenson
                                      May 26, 2021
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                                      Resolved

                                      I never use to saw my account statement, but when I read this articles of DP fraud and when i saw my last 3-4 years statement I realised even my account has been deducted with this DP charges continously for 2-3 years and today when i called the customer executive he informed me that it is a de-mat account charges and I was never informed about this via mail, call or any message that I have icici demat account.
                                      As you know right now what the situation is because of this covid and these banks are deducting this amount through this fraud, already we are facing with financial issue and upon that now banks are making us fools by doing this fraud.
                                      I please urge you to kindly look into this issue and get my all amount which was deducted throughout the year should be refunded.
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 27, 2021
                                      ICICI Bank Customer Care's response                                       Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (192024) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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