Submit a Complaint
Claimed

ICICI Bank Complaints & Reviews

www.icicibank.com
3.3
Updated: Feb 2, 2026
Complaints 23771
Resolved
14308
Unresolved
9463
Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
ICICI Bank

ICICI Bank reviews & complaints page 235

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Abhishek Dhawale
Jun 10, 2021
Report
Copy

After repeated unsuccessful attempts to redeem the HSBC GLOBAL mutual fund from my portfolio, I was finally able to redeem it. But now a different issue has come up. Even after 7 business days, the redemption amount has not been credited to my account. I also redeemed two other funds on the same day and those amounts were successfully credited to my account within 3 days.
ICICI Bank customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Anjuu2411
    Jun 10, 2021
    Resolved
    Report
    Copy
    Resolved

    I have received call from ICICI bank and given information about one assist plan after that they activated this plan and deducted Rs-1899 from my account without my permission. I don't need this plan actually. So, please deactivate this plan and return my money asap.

    SR Request no: SR[protected]
    Aug 6, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    View replies
    Dear Anju, We regret the inconvenience caused to you. That's not the experience we want for you. Please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
    Reply
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (235506) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Reply
    Helpful
    Found this helpful?
    2 Comments
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      Divu sony
      Jun 10, 2021
      Resolved
      Report
      Copy
      Resolved

      Address: Haridwar

      My account has beed debited without any intimation. They deduct mabcharges from my account.
      I want to do online transaction today, when I check my account, there is no balance, they deduct near about 2000 rs.
      505 rs from mar 21, 322rs from feb 21, 536 rs from mar 21 & 615 rs from apr21.
      What should I do to take my money back or close my account.
      Aug 6, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      View replies
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (235503) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        G
        Greatgirig
        Jun 9, 2021
        Report
        Copy

        Address: Gorakhpur

        Hi I'm an icici bank customer. Today 09/06/21 ecsrtnchgs charged 513.79 rupees. I don't know what the charges ecsrtnchg...the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com

        Thanks & regards,
        Girijesh Kumar
        ICICI Bank customer support has been notified about the posted complaint.
        Jun 09, 2021
        Updated by Greatgirig         No update
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Roy Joy
          Jun 9, 2021
          Report
          Copy

          I am an ICICI bank customer and my account got debited Rs 595 for 8 times as ecsrtnchgs charges without any prior permission. Please do the needful to return that amount to my account.
          ICICI Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Riya gupta96
            Jun 9, 2021
            Report
            Copy

            Address: Gurgaon

            I want refund of POSDEC charges complete amount am facing this issue from more than one year please look onto this matter and resolve this asap i've already highlighted this concern on your twitter page nobody is responding i have complete statement also not getting any satisfactory assistance from customer service check all the attached images m pissed off now
            ICICI Bank customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              R
              Rajkumar Narayan Panchal
              Jun 9, 2021
              Report
              Copy

              Address: Icici direct
              Website: www.Icicidirect.com

              I was working in the year 2006
              And my agent code was 8016031
              My pan number ALVPP4295L
              MY account number salary credited on[protected]
              I want my PF number and salary slip if possible.

              I lost my salary slip
              ICICI Bank customer support has been notified about the posted complaint.
              Helpful
              2 other people found this review helpful
              2 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                shamima haque
                Jun 9, 2021
                Report
                Copy

                Address: New Delhi

                Dear Customer, transaction of INR 1, 699.00 done on ICICI Bank Account XXXX on 09-Jun-21. Info: IIN*I-Debit*S.

                I did not make any such transactions and the customer care number gives no option to register a complaint. I want the bank to refund me the amount and also to give me a valid explanation for making such deduction and giving no option to talk to cusomers care executive.
                ICICI Bank customer support has been notified about the posted complaint.
                View replies
                Share your phone number
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Aakanksha1996
                  from Delhi, Delhi
                  Jun 9, 2021
                  Report
                  Copy

                  Address: Sector - k 984 aashiana colony lucknow

                  Today i randomly checked by bank account and my account showed a deduction of rupees 1899 for wpp sr [Protected] renewal.Butt i have never enrolled or such a plan . As a student i stay away from home, this is ig amount . So pls help me to get back my money as soon as possible . Amount deduction without our consent is not reasonable . Please cancel the policy as i don't need it and i never used it . Please try to clear this as soon as possible.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Ranjith Gaddameedi
                    Jun 9, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Hi sir, my savings account of icici shows negative balance, how do i resolve this? Thanks in advance
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232543) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Reply
                    Helpful
                    Found this helpful?
                    1 Comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      GauravBansal1234
                      Jun 9, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Hi,
                      Rs 794.86 is deducted from my account without any reason. And, I am not using demat account since the opening of my Saving account. Please refund my money back.
                      Please find reference number -IN[protected]
                      You can connect with me on [protected]

                      Regards,
                      Gaurav Bansal
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      View replies
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232555) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        Pawan sss
                        Jun 9, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Gangapur city

                        Behaviour of ICICI bank staff is too bad and unprofessional Ihave a similar experience in he past at ICICI bank in gangapur city by the maager Mr umesh kumar sharma. Very Very poor show by staff of ICICI bank
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        View replies
                        Mr umesh kumar sharma branch manager behaviour very bed plz take action immdently
                        Reply
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232573) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Reply
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        2 Comments
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Smrutiranjan123
                          Jun 9, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Balasore

                          My Account got debited with 589and 590 as ECSRTNCHG, 9th jun 2021 as GST And as CST.why this is happening????? What is actually ECSRTNCHG ??? Why it deducting from account.Please mail to me on [protected]@gmail.com
                          Jun 10, 2021
                          Complaint marked as Resolved 
                          Plz sir back my money in my acount...my without permission bank debited my money..plz come back my money
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          My Name is JOHN ALEX P. I am customer of the bank since 8 years. My account number is mentioned in the screen shot. Without my permission the bank has deducted ECSRTNCHGS of 8774 Rs from my account. Attached is the screenshots.
                          Reply
                          Helpful
                          3 other people found this review helpful
                          3 found this helpful
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            K
                            Kaushik Chakraborty 1996
                            Jun 9, 2021
                            Report
                            Copy

                            Address: ICICI Securities Ltd. - ICICI Centre, H. T. Parekh Marg, Churchgate, Mumbai - 400020, India
                            Website: www.icicidirect.com

                            Hi Respected Dear Sir Madam i got a cashback offer rupees ₹ 500 from ICICI bank via Google pay for opening a demat account i am think ok great offer, then i create a free icici direct account apply coupon code on 17may 2021 & started trading, still now i didn't get the cash back from ICICI i request to you icici bank please send me the cashback amount as soon as possible trading id number is [protected]
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232637) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Reply
                            Thank you so much for solve my problem
                            Reply
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Soumya Dosi
                              Jun 9, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Pawan Dosi,samarth House,, Jhanda Chowk

                              I am Soumya dosi, I have an account in your bank, (A/C NO.[protected] on the 9th of June 4 time charges were applied and my money was deducted from my account,
                              on every charge 590 INR were deducted, the name of the charge is (ECSRTNCHG...)
                              PLEASE SEE THE SCREENSHOT IN THE ATTACHMENT BELOW
                              PLEASE PROVIDE THE REFUND AS SOON AS POSSIBLE.

                              THANK YOU
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              View replies
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232629) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                Z
                                zeeshan48
                                Jun 8, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Hi ICICI Direct Team,

                                826.00 rupees has been deducted from my account as (DMC/IN[protected] dp chgs till mar-21) on 27-apr-2021.

                                Also I have never used Demat account from ICICI. I already approached to ICICI but no response from them. I am totally shocked for no response from big brand ICICI. Please check

                                We people are here because of trust towards ICICI

                                Kindly check and refund my money at earliest.

                                Contat Number: [protected]
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                View replies
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (232640) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  sampathme
                                  Jun 8, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Dear Team,

                                  kindly provide no due certificate for below mentioned card details

                                  Card number_[protected]
                                  Name- sampath M E
                                  Mobile number_ [protected]

                                  My outstanding balance was zero by end February 2021

                                  In March or Feb they have deducted 1699( cpv assistance insurance) without my prior knowledge, after a conversation with them by June they refunded amnt of 1699 on 08/06/2021

                                  Now my outstanding balance is 3778
                                  Please adjust refund amount and interest is charged on that 1699 which is to be written off,

                                  I have already cancelled the credit card bcs of harrasment for payment of dues which I'm not responsible

                                  Please provide no due certificate earliest

                                  Regards,
                                  Sampath
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (230099) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    sanjubaba0007
                                    Jun 8, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    I bought two ashirwad deep discount bond(option-I) on 15.07.1996 bearing certificates no. 382428 and 382427. Both these bonds will mature on 15.07.2021.
                                    Now I request you to pls guide me about the redemption process in details
                                    My e mail id is [protected]@yahoo.co.in
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (229005) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Reply
                                    sanjubaba0007's [Complaint's author] reply, Aug 11, 2021
                                    Sir, your email id mentioned above is protected, hence unable to write you. May I have ur email id where I could send you details. My e mail id is sanjay_jadaun @yahoo.co.in and contact no. is 9045704725
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      RajaSanthosh
                                      Jun 8, 2021
                                      Report
                                      Copy

                                      NACH_AD_RTN_CHRG~INGENOT was credited 4 times in a month

                                      Address: Icici bank, Velachery

                                      We have taken loan from ICICI and we are paying emi every month. We missed one month. And I suppose they should take the penalty amount of Rs.590 once. But for the month of May 2021, they had taken Rs.590 for 3 times (23/05, 24/05, 27/05) I couldn't maintain balance in the bank.

                                      Why my amount was deducted these many times from my account?
                                      These happening for past 1 year. I had lost so much money in my account.
                                      br...
                                      Helpful
                                      18 other people found this review helpful
                                      18 found this helpful
                                      1 Comment
                                      Report
                                      Copy
                                      P
                                      priyanshmahendra
                                      Jun 8, 2021
                                      Report
                                      Copy

                                      I tried ordering a Macbook air m1 from apple's website and used ICICI Net Banking as the payment method.
                                      The transaction didn't process but still the amount of Rs. 83610/- got debited from my account.

                                      So my order is not confirmed but the amount got debited on 6th June 2021 at 16:13 hrs IST.
                                      How should I proceed next to get my money back?
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        One97 Communications
                                        1
                                        (1249)
                                        BillDesk
                                        1
                                        (5422)
                                        Allahabad Bank
                                        1
                                        (1403)