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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 242

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K
Karan bhattt
May 17, 2021
Resolved
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Address: Greater noida

I am karan bhatt, 500.00 Rupees has been deducted from my account as[protected] DP CHGS TILL dec-20). I have never activated and used my Demat account till now. There was no prior notice.I haven't received any deduction
message to my mobile. I need justice and my money back immediately.My Account Number is
+1 photos
Aug 7, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Swetank912
    May 17, 2021
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    Resolved

    Dear Sir/Madam,

    With reference to the above subject matter, myself Nitin Shinde would like to lodge my complaint against ICICI Bank Limited, personal loan division due to my name wrongly shown in CIBIL information with the due amount, which had already been settled/paid by undersigned.

    I have already collect the No dues certificate copies of my personal loan, and the payment of the same has made by cheque.

    I am giving written letter to ICICI bank, to arrange to withdraw my name from CIBIL, but they are not co-operate me.
    Due to my name showing in CIBIL information record (as per the Bank rules), my commercial transactions are getting difficulties in general way.

    Despite of repeated communication with the ICICI bank, Nehru nagar branch, there is no satisfactory replied from their sides.

    You are requested to please help to remove my name & undue outstanding of personal from the record of CIBIL, so that my commercial transaction being work smoothly.

    If any query, please call me @[[protected]] or write back on [swetankrathod]@yahoo.com

    Thanking you,
    Faithfully yours,

    Swetank Rthod
    Aug 10, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 19, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      Renuka B
      May 17, 2021
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      Resolved

      MABchgs-Apr21+GST, MABchgs-Mar21+GST, MABchgs-Feb21+GST

      Icici deducts MAB charges without intimating regarding the debit. Eventhough this is salary account from 2004 and they have removed it as a salary account without intimating the customer and It was opened on zero balance I didn't get any information if they are converting the salary account to normal saving account.

      It deduct my MAB charges for previous two months together and after keeping minimum balance 10000 they even deducted...
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      santosh naagula
      May 17, 2021
      Resolved
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      There is unknown or not informing me, without reason, money debited in my account plz check it once
      +1 photos
      Aug 7, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (165579) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        B
        BhavanaP
        May 17, 2021
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        Address: Manewada Branch, Nagpur

        Am an icici bank customer.
        I have EMI on 15th May which was Saturday and I had maintained my sufficient balance in my account on that day only but Today on 17-05-21 ECSRTNCHGS charged 590 rupees. I don't know what the charges ECSRTNCHGS... The bank hit the charges on my accunt . Please explain what the charge it is. Please return my charged amount.
        +1 photos
        ICICI Bank customer support has been notified about the posted complaint.
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          BhavanaP
          May 17, 2021
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          Resolved

          Address: Manewada Branch, Nagpur

          My Credit card bill due date is 25 of month. Also my auto debit setup is disable for my credit card. See attached screenshot for more references. But still charges were deducted from my account in 3 ways
          AUTO DEBIT RETURN FEE, Late Payment Fee, Interest Charges with SGST and CGST, total 1297.26 were deducted.
          Need justification and want this amount back from my account
          +2 photos
          Aug 13, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 18, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            Ayona Ghosh
            May 16, 2021
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            I tried to withdraw cash from atm on 15th May of amount INR 2000/-. The amount got deducted from my account but the cash wasn't dispensed. Attached is the screenshot of my bank statement for the deducted amount. Please refund the amount to my account.
            +2 photos
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (158993) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team 
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              T
              tiwariop
              May 16, 2021
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              Resolved

              Address: Mumbai

              NFS Cash Withdraw transaction had without my knowledge, this happened 5 to 6 times, last transaction 3000 rs Withdrawed without my knowledge and confirmation.
              Called to customer care, no clear voice, disturbance in call, not reaching on time.
              +1 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team 
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                S
                sikho90
                from Pune, Maharashtra
                May 16, 2021
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                Address: ICICI Bank Ltd., G-01/B, World Trade Center, Tower 1, Kharadi, Opp EAON Free Zone, Pune, Maharashtra Pune Maharashtra, 411014

                I have a house loan with Icici bank. Its been almost two years I have applied for Pmay, but ever since its in Pending.
                -Status says Ready for submission to NHB.
                -ICICI people say it is sent to NHB.
                -But status always says "Ready for Submission" that means it is never sent .

                If the subsidy amount was sanctioned yearly I could easily avoided paying more interest.
                Now on this subsidy amount only I may be paying at least 4 more lakhs as interest and I don't think bank has no idea on this. Purposefully and deliberately The Bank Staff has not sending my application to further.

                Even to reduce the Bank RR I have to put an application which is again charged. But to increase RR Banks apply the rate over night.
                Very Bad on this Part.
                Why Banks what to exploit common man like us?

                My status on Icici home loan website is showing that ready to submission to NHB.
                But if with the application number i tried on PMAY subisidy website, its showing wrong application number.
                But through Icici website showing ready to submission, same status is showing since last 6 months continuously.

                Why they are doing so i don't know. Even while giving loan they used to call continuously but for this subsidy issue i raised concern but nobody bothered.

                Disappointed by ICICI Bank service.
                ICICI Bank customer support has been notified about the posted complaint.
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                  sikho90
                  from Pune, Maharashtra
                  May 16, 2021
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                  Address: ICICI Bank Ltd., G-01/B, World Trade Center, Tower 1, Kharadi, Opp EAON Free Zone, Pune, Maharashtra Pune Maharashtra, 411014

                  Name: Sonam Kaur Chane
                  Email: [protected]@gmail.com

                  I have a house loan with Icici bank. Its been almost two years I have applied for Pmay, but ever since its in Pending.
                  -Status says Ready for submission to NHB.
                  -ICICI people say it is sent to NHB.
                  -But status always says "Ready for Submission" that means it is never sent .

                  If the subsidy amount was sanctioned yearly I could easily avoided paying more interest.
                  Now on this subsidy amount only I may be paying at least 4 more lakhs as interest and I don't think bank has no idea on this. Purposefully and deliberately The Bank Staff has not sending my application to further.

                  Even to reduce the Bank RR I have to put an application which is again charged. But to increase RR Banks apply the rate over night.
                  Very Bad on this Part.
                  Why Banks what to exploit common man like us?

                  My status on Icici home loan website is showing that ready to submission to NHB.
                  But if with the application number i tried on PMAY subisidy website, its showing wrong application number.
                  But through Icici website showing ready to submission, same status is showing since last 6 months continuously.

                  Why they are doing so i don't know. Even while giving loan they used to call continuously but for this subsidy issue i raised concern but nobody bothered.

                  Disappointed by ICICI Bank service.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 17, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team   
                  Jun 01, 2021
                  Updated by sikho90
                  This issue is not yet acknowledged.
                  Jun 01, 2021
                  Updated by sikho90
                  I haven't received any email from your associate yet. Please email me if my cell phone is not reachable because I'm travelling.
                  I haven't received any email from your associate yet. Please email me if my cell phone is not reachable because I'm travelling.
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                    D
                    Dr.Yogesh sharma
                    May 16, 2021
                    Resolved
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                    Resolved

                    Not able to use icici pay later upi services
                    Name :- yogesh sharma
                    Pay later account no. :[protected]
                    Contact no. :- [protected]
                    +1 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (159020) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Dr.Yogesh sharma
                      May 16, 2021
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                      Not able to use icici pay later service
                      +1 photos
                      ICICI Bank customer support has been notified about the posted complaint.
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                        S
                        Shreelekha.1
                        May 15, 2021
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                        Address: ICICI Bank, Sahakar Nagar

                        I had closed one of my I Wish accounts on 9th May 2021, but the money is still not reflected in my bank account. The customer care executives have been thoroughly unhelpful. As I log into my account I can see the I Wish account but clicking on it only says Goal doesn't exist. Is this how ICICI is fishing money out of its customers?
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 16, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (155337) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team 
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                          V
                          Viki365
                          May 15, 2021
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                          Resolved

                          ICICI DIRECT EBA charges

                          Recently opened my icici demat account, bought stocks with tax and all charges.

                          But even after that some charges named eba/ nse delivery charges debited from my saving bank account.

                          I don’t know the reason but it is debited for around 6 times similarly....
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                          alfa jain
                          May 15, 2021
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                          Resolved

                          Mon, May 10, 10:59 PM, got mail and sms from icici bank A purchase of INR 1, 057.64 has been made using your Debit Card linked to ICICI Bank Account XX072 on 10-May-21. Info: VSI*Amazon Prim.

                          I haven't done any transaction online then how it happened now i want my refund of amount. I tried to contact icici bank customer care but they didn't even receive my call.
                          +1 photos
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 16, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team   
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                            N
                            nbalakumar2005
                            from Chennai, Tamil Nadu
                            May 15, 2021
                            Resolved
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                            Resolved

                            Address: Mumbai

                            Hi,

                            Last month (5th Apr) I had availed Personal Loan on ICICI Credit Card (Ending with 6003) for 10 lakhs, later this loan was cancelled by calling 24x7 Customer support wide SR[protected] on 15th April . I was informed there won't be any cancellation charges & EMI / Interest / GST billed to my card would get reversed. I got a confirmation email that the entire loan has been cancelled and all transactions have been reversed on 16th April which I could see in my statement. (Pls refer attachment - PLCC Loan Cancelled.jpg)

                            To my surprise on 3rd & 5th i found some charges 8526 + 1534 + 750 + 135 (Pls refer attachment file - Auto Debit Charges.JPG) added to my current statement. I made multiple calls to 24x7 Customer support as to why there were charges post PLCC has been cancelled / closed on 16th Apr. It wasn't my mistake at all, when a loan is closed it's the responsibility of the bank to cancel the Auto Debit, PDC, Cheque leaves to be cancelled. Even after insisting multiple times with the 24x7 Customer support, they were not ready to reverse the charges ( 8526 + 1534 + 750 + 135 ) billed to my card.

                            I didn't opt for Auto Debit facility, I do pay my credit card bill regularly prior to Due Date, and have not defaulted any payment in the past. But this sort of response is highly disappointing, request ICIC Bank Escalation team to intervene in this matter and help in getting the charges reversed.

                            Please find below my required details which might be needed to assist further.

                            Credit Card No ending with : 6003
                            Account Holder Name : N BALA KUMAR
                            Salary Account No. ending with : 9006
                            Loan availed date : 05/04/2021
                            Loan cancelled date : 15/04/2021
                            Loan cancelled SR # : SR[protected]
                            Email address : [protected]@gmail.com
                            Mobile No. : [protected], [protected]

                            Thanks,
                            Balakumar N
                            +2 photos
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 16, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team   
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                              Shyam44466
                              May 14, 2021
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                              Resolved

                              4000 rs has been deducted from my account to dr tran without my concern, I lost 4000 rs so please look into it
                              +1 photos
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                aadianjali
                                May 14, 2021
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                                Resolved

                                I have noticed a transaction of rupees 199 at 8.04pm from my icici account, which is not done by me and it is done from my bank account number not using card details .
                                Kindly do the needful
                                +1 photos
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                May 14, 2021
                                Updated by aadianjali
                                Kindly look into the matter .

                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (154965) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  amitsingh thakur
                                  May 14, 2021
                                  Resolved
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                                  Resolved

                                  I have zero balance salary account in icici bank, i lost job in pandemic and salary could not credit in my salary account.
                                  Icici bank without giving me intimation converted my zero balance a/c to regular account and deducted Rs.869.44 from my account as on 26 april 2021.
                                  When i contact to bank they replied as it is converted to regular account, you have to maintain rs.10000 mab in your account and accordingly charges are deducted.
                                  My complaint is that bank did not inform me about conversion of such account and erroneously debited such mab charges.

                                  Yours faithfully
                                  Amitsingh Thakur
                                  mo. No. [protected]
                                  email id; amitthakur.Ca.[protected]@gmail.Com
                                  A/c No.[protected]
                                  IFSC ; ICICI0006570
                                  +1 photos
                                  Aug 6, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  May 16, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Motivation X
                                    May 13, 2021
                                    Resolved
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                                    Resolved

                                    Lien on My Account Balance

                                    Since 45 days my bank account balance has been freezed by Icici bank and lien on my account. I have submitted all my documents but still no reply given by the bank. What kind of service this is?? Your Bank Customer Care is not supporting only forwarding calls and after that cutting the call with no answer. This is irresponsible behaviour. I request to kindly resolve my problem today itself. I am very frustrated. 45 days with just telling...
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