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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 246

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L
Larissa Mendes
May 3, 2021
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Hello I have been charged every month INR 199/- and checked my statement it would say Vsi/Amazon stan. I have not authorized this transaction. How do I stop being charged that amount. Please help. Find attached image for reference
+1 photos
Aug 5, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (116553) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team 
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    Dinesh Shekher
    May 3, 2021
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    Within a month, icici has charged me 2360 as bounce charges. I have been paying my ecs on time.
    Aug 5, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (115586) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      Ridhima Nagpal
      May 3, 2021
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      Amount reduction of Rs. 2000 twice from my ICICI Savings account. I did not make this payment, neither was i informed about it. The first payment is to Dr Tran for funding w the acc number ending in 1929 and the other transaction of Rs. 2000 to the same account number. In total of Rs. 4000 has been deducted from my account in the time period of 2 months. I want my money back. Kindly look into this asap.
      Aug 5, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (112303) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team 
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        A
        Amruta Patade
        May 3, 2021
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        I have icici demat account at icici direct. On 29th April Rs. 385.97. debited from my saving account. I have no idea about this deduction. In Narration written eba/nse n 2021079/[protected]
        Kindly let me know which kind of deduction is this?
        Aug 5, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (112360) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team   
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          C
          coolananth
          May 3, 2021
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          Resolved

          DCardfee how is it calculated

          HI i have been charged with DCardfee of 706.82 what is the breakup calculation for this charge ? and why is this not same each year?...
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          A
          ashsud
          from Delhi, Delhi
          May 3, 2021
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          I Received SMS from ICICI BANK that RS-1699/- deducted from my credit card to ONE ASSIST PLAN.

          Please deactivate and refund my money within a day.

          Date of incident: 03 May 2021
          ICICI Credit Card No. 4xxx5008
          Aug 5, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Ashsud, we regret the inconvenience caused to you, this shouldn't have happened. We assure you that the plan will be cancelled and a full refund will be initiated from our end. Please provide your Membership ID and contact information via this link http://survey.webengage.com/ws/~1qq44ps and our team shall connect with you on a priority - Nitesh, Team OneAssist
          ashsud's [Complaint's author] reply, May 3, 2021
          Membership ID means...
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (111480) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          ashsud's [Complaint's author] reply, May 4, 2021
          Mail sent
          ashsud's [Complaint's author] reply, May 4, 2021
          membership no. is IAB635268
          Received today through sms
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            A
            AKSHAY KOLARE
            May 3, 2021
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            I had opened account in 2016, which was provided by company. All services were good so I decided to stick with icici bank even after losing my job. I had the last 1200 rs to survive in pandemic and the bank deducted that also.
            If you had informed me before I must have freezer my account. Please refund
            +1 photos
            Aug 5, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (112489) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              N
              Natin Malik
              May 3, 2021
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              Hi
              Without my consent and permission icici bank has deducted money out of my savings account for demat services which i never approved or applied for.
              They deducted 633rs without my consent.
              I would like my money refunded and also would like an explanation that how without my knowledge there is a DMAT account running on my name.

              Regards,
              Jatin Malik
              Aug 5, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (111501) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                P
                pardeeep1984
                May 3, 2021
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                ICICI bank has debited twice on the same day[protected] and statement shows 2 entries of deductions.
                First entry:
                [protected] MABchgs-Feb21+GST 607.60 was charged.
                Second entry on the same day:
                [protected] MABchgs-Mar21+GST 380.91

                Since there was no scope for further deduction therefore no further deduction was made. I am without a job and kept that money safe for tough times ahead in pandamic.

                I would really appreciate if you could address the issues and restore the deducted amount back.

                Account holder name: Pradeep Kumar
                A/C No :[protected]

                Thanks
                Pradeep Kumar
                [protected]
                Aug 5, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (111476) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  V
                  Vaaibhavv
                  May 3, 2021
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                  Dear sir/madam
                  An amount if 335 rs has been deducted from my account without my concern under the cause of MAHchgs on 26 april
                  Why did this happen?
                  I have been an customer for mere 1 yr 6 months never ever such amount was deducted
                  Kindly do the needful or transferring it back to my account
                  Tried calling your CC nos no one in receiving
                  Or else i have would have ti deactivate the account
                  ICICI Bank customer support has been notified about the posted complaint.
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                    P
                    Pjamdar
                    May 3, 2021
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                    Amount of 173.54 & 416.54 rs got auto deducted from my ICICI saving account on 29th April & 1st May 2021 without any prior notice or notification, I don't even get any message from ICICI Bank against both deduction, all because of it I missed out my Bajaj finance auto debit emi on 2nd May 2021, unable to understand why this amount deducted from account, please assist me.
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (111505) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      G
                      Garohan97
                      May 3, 2021
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                      Resolved

                      Actually, i opened my bank account in icici bank around 7 years ago. At that time, the agent has opened demat account without explanation and without in my knowledge. Also balance was never deducted. Now icici bank deducted 826 rs for dp(Acct. No.[protected] on 27th march. chargeswithout informing me. It is totally fraud. Refund my balance.
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      May 03, 2021
                      Updated by Garohan97
                      Date is 27 april
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (111492) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        M
                        manjari_sinha248
                        May 2, 2021
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                        An amount Rs 351 on 30th Apr and then Rs 238 on 3rd May was deducted.
                        Can't understand why there is always illegitimate deductions done by the bank.

                        We keep money in bank to safeguard it not to get it robbed.

                        Regards,
                        Manjari
                        [protected]
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (109552) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team  
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                          S
                          smehra01
                          May 2, 2021
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                          I have two salary accounts with ICICI bank, Mohali branch.
                          My account no :[protected].
                          My mobile no: [protected]

                          My account has been debited by

                          [protected] MABchgs-Feb21+GST 483.37
                          [protected] MABchgs-Mar21+GST 399.99

                          And second account[protected]
                          [protected] MABchgs-Mar21+GST 3.61

                          Without any confirmation amount was deducted. I am having a salary account and as per my knowledge salary account has no minimum balance requirement.
                          I lost my job last year due to this pandemic. I don't have any job right now and I arranged this money for my personal use because i am outside and stuck here due to covide 19 situation and
                          it was deducted. I am very disappointed.
                          I didn't receive any email or regarding changing my salary account to a savings account. (If this is the case).

                          I emailed customer service, also live chat with them. But they didn't provide any proper solution.

                          I am very frustrated I am gonna close both accounts due to irrelevant charges. Please understand my situation and refund my money back in my both accounts.

                          Help me with it
                          Thanks
                          Aug 14, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          May 04, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            Manoj Thathera
                            from Mumbai, Maharashtra
                            May 2, 2021
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                            Resolved

                            Hi Team,

                            I am getting charged for EBA/NSE in my ICICI transactions for every month.

                            With the help of my RM i purchased stocks in ICICI Direct account.

                            Could you please advice why it is not getting refunded?

                            Regards,
                            Manoj Thathera
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (109553) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team  
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                              Y
                              yogi madapati
                              May 2, 2021
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                              Address: Mallikarjun Pet5 Line, 7/17/423/A0

                              For what reason AMOUNT DEBIT of rs 590 in 3 times
                              +3 photos
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (115569) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                A
                                Ansuman Behera
                                May 1, 2021
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                                Dear sir,
                                I am an customer of ICICI Bank from past 2 years but unfortunately my money is being deducted without any prior intimation, it feels very unprofessional. Hope my query will resolved.

                                Best Regards
                                Ansuman Behera
                                +1 photos
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (115766) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  s.abhimanyu7925
                                  from Powai, Maharashtra
                                  May 1, 2021
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                                  In my icici accout no, rs.116.82 debited as "rwdfee/3611469/120321+gst". I did not redeem any points from my debit card. How could you debit money from the account without any information?

                                  Kindly confirm the unauthorised transaction.
                                  Any help would be appreciated!
                                  +1 photos
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (115752) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  s.abhimanyu7925's [Complaint's author] reply, May 8, 2021
                                  I have mailed you the concern with the respective email id.
                                  Kindly help me with the resolution and refund the amount.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (115752) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  s.abhimanyu7925's [Complaint's author] reply, May 8, 2021
                                  I can't add this email id
                                  [protected]@icicibank.com
                                  is invalid.

                                  Tried:
                                  [email protected]
                                  email address does not exist.

                                  What kind of a game is this?
                                  Is this what you call assistance?

                                  Please give a valid email id
                                  In my icici accout[protected] no, Rs.116.82 debited as "rwdfee/3611469/120321+gst" on 29th April 2021.
                                  I did not redeem any points from my debit card on 12th March 2021.

                                  How could you debit money from the account without any information?

                                  Kindly confirm the unauthorised transaction and help me resolve this issue!

                                  Name - Abhimanyu Sharma
                                  Ph. No. - [protected]

                                  Regards,
                                  Abhimanyu Sharma
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                                    S
                                    shaibajit
                                    May 1, 2021
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                                    I have received the following mail -
                                    "A purchase of INR 900.00 has been made using your Debit Card linked to ICICI Bank Account XX360 on 01-May-21. Info: VIN*GOOGLE Lig."

                                    Although I have not done any such purchase/ payment.
                                    +1 photos
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      Z
                                      zeeshan48
                                      May 1, 2021
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                                      Hi,
                                      826.00 rupees has been deducted from my account as (DMC/IN[protected] dp chgs till mar-21) on 27-apr-2021.

                                      Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                      Mentioned the transaction remark - dmc dp chgs till mar-21

                                      We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                                      Kindly refund my money at earliest

                                      Contat Number: [protected]
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 04, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      May 17, 2021
                                      Updated by zeeshan48
                                      Hi ICICI Team,
                                      Could you please check on this issue and refund my amount of Rs 824.

                                      Thanks,
                                      Zeeshan
                                      May 25, 2021
                                      Updated by zeeshan48
                                      There is no response from ICICI Bank. Can you please reply
                                      826.00 rupees has been deducted from my account as (DMC/IN[protected] dp chgs till jul-21) on 27-aug-2021. Didn't got any alert messages from registered mobile number. This very unfamiliar behavior of the bank towards customers. I should get my money back

                                      DMC/IN30302855953083 DP chgs till march-21 - Comment #3885108 - Image #0
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