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ICICI Bank Complaints & Reviews

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Updated: Aug 25, 2026
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ICICI Bank reviews & complaints page 246

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R
RozarioDan
Aug 4, 2021
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I've done a transaction through ICICI credit card on 25th of July. But transaction got failed and amount got debited from credit card. I contacted merchant and they said they didn't received the payment. But the debited amount still not refunded to my account. Transaction reference number is : [protected]
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (398132) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    yadavalliroopesh
    from Hyderabad, Telangana
    Aug 4, 2021
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    Hello,

    I would like to bring it to your notice that, the amount of Rs.169.00 has been deducted from my ICICI account and the transaction message says Info: VSI*AMAZON STAN. Neither had I done any transaction nor did I get any OTP during the transaction. The amount was debited on 04-Aug-2021. Could you please assist me regarding this issue?
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (398113) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      2
      21yash
      Aug 4, 2021
      Resolved
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      Resolved

      On date 04/08/2021 - Rs.700 was credited in my account and on the very same day the bank deducted the whole amount in the name of ECS and NACH charges.
      Now my bank balance is ZERO.

      Kindly check the attached screenshot.
      Sep 6, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 05, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Nobody contacted me till now.
      Kindly refund all of the money.
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        A
        Amolsawant007
        Aug 4, 2021
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        Address: Chakala, Vile parle East,Mumbai-400099

        AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY. I didn't authorize this transaction by any means (OTP or monthly subscription).

        OTP for the transaction was also not asked for approval, how was the transaction approved?

        Only support that is to block the account?

        Please share this complaint with the respective teams and share the required information with me.
        Sep 9, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 04, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          P
          praveen kaydan
          Aug 3, 2021
          Resolved
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          I have TATA 1109, which is a LCV class vehicle and so are my fastags yet I get charged for hefty money by the word "wrong debit adjustment " everyday .Till now Icici have looted 1.5 Lakhs from me using this technique from Nov 2020 .

          My customer ID : 11036935
          I want them to stop this scam immediately .
          Contact - [protected]@gmail.com
          Sep 4, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Aug 04, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            P
            P. L. Aurora
            Aug 3, 2021
            Resolved
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            Resolved

            Address: B-409, PASHUPATI APARTMENT, RAJA RAM MOHAN RAI MARG

            I have deposited my House Tax of my House ID 9157A08145 for the F.Y. 2020-21 on line through SBI Debit Card on date & time: May 19, 2021, 19:40 for Terminal Owner Name - EZYPAY NAGAR NIGAM LU, Money has been debited from my account, but the receipt of payment has not yet been received, nor confirmed that the House Tax has been paid.
            Nagar Nigam shows payment pending till to date.
            ICICI transaction is as under:-
            1) Terminal Owner- EZYPAY NAGAR NIGAM LU
            2) Terminal Id[protected]; (3) Date & Time - May19, 2021, 19:40
            4) Transaction No. - 280690; (5) Amount (INR) - - 3053.19
            5) Last 4 Digits of card - x8173 (6) Transaction Type - PURCHASE
            7)Channel - POS / ECOM, (8) City - MUMBAI (9) Location - EZYPAY NAGAR NIGAM LU
            Kindly get me the confirmation from Lucknow Municipal corporation of the receipt of House Tax and the intimation with details of the amount forwarded by your Bank to Lucknow Municipal corporation and oblige.
            Hope for early action in this regard.
            Sep 4, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 04, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (398275) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              satish kumar0987
              from Hyderabad, Telangana
              Aug 3, 2021
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              Website: ICICI DIRECT

              I am holding saving account in ICICI bank but not using any Demat account, Still they activated my DMAT account and now they are charging annual fees. I want to close my Demat account and refund my money.Recently I got new mail for deduction of AMC Charges of 826₹

              Below is my last year deduction details.

              Date - 25 August 2021
              Amount - 826₹ (DP Charges)
              Annual Fees charged without holding active demat account

              Please stop deducting money.Thanks
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 04, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (398282) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Aug 07, 2021
              Updated by satish kumar0987
              Please mention email id to contact.It is showing like this [protected]@icicibank.com
              Thanks
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                N
                nirajkum165
                Aug 3, 2021
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                Resolved

                I would like to bring it to your notice that, the amount of Rs 199/- has been deducted from my icici account and the transaction message says vsi/amazon st. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. Even i was not log in through my amazon account in that month. I have checked this when i was going through my account statement, kindly resolve this issue.
                Sep 18, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 04, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (398295) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  U
                  Uzumaki
                  from Mumbai, Maharashtra
                  Aug 3, 2021
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                  Resolved

                  Hi,

                  This is with regards to the issue been faced from the Icici bank success manager : Mohammed saif. This request is regarding the account closure as I no longer need the services due to alot of issues which I've already faced and due to any upcoming issues which are about to come I wanted to close the account and the customer success manager stated to visit the bank branch as due to covid everything is virtual and when asked for the letter in regards to any covid issue we face when visiting the branch the manager claimed they don't care about it and it was devasting to hear such a response and the bank and Not at all taking Care of the Customers and also not at all taking safety measures for the Icici customers and still they are asking me to visit the branch.
                  Sep 11, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 03, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Shwetha KR Gowda
                    Aug 3, 2021
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                    My money from savings account is deductedevery month without any reason and prior information to me. The reference number is
                    NACH_AD_RTN_CHRG~Of Bnk BFLf~05JUL2
                    1~5fd5386~[protected] Rs on 31/07/2021
                    NACH_AD_RTN_CHRG~Of Bnk BFLf~05MAY2
                    1~d7f1935~[protected]Rs on 05/07/2021.

                    Please refund my money at the earliest.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (393922) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Anushree b
                      Aug 2, 2021
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                      Placed an order on swiggy by online paying through my ICICI debit card, but order got cancelled for some reason, Order no is #[protected]. For the same swiggy initiated refund and as per there app amount is refunded in my bank ac but as I check my bank ac statement amount is still not credited. REFERENCE NUMBER THAT THEY HAVE PROVIDED IS[protected]. Kindly refund my money earliest.
                      Aug 5, 2021
                      Complaint marked as Resolved 
                      .
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 03, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (395054) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        anjanster
                        Aug 2, 2021
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                        I have an ICICI Bank Coral MasterCard XXXX XXXX XXXX 1003 for several years. The card is in good standing as I generally pay in full every month. But recently I cannot use it for any online transactions esp. at night. No OTP is sent to my properly registered mobile no 87xxx 1xxx1. I am tried on complaining over phone. Please rectify your mistakes so that I can use the credit card for online transactions. Do it quickly.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (393919) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          sai venkateswar
                          Aug 2, 2021
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                          Address: Chennai Mahindra city paranur branch

                          I have been charged
                          DMC DP CHGS TILL MAY-21 icici charges 826Rs.I do not own any demat accoutn with icici bank.
                          kindly refund the amount
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (394903) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            Shafi_Ullah
                            Aug 2, 2021
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                            Hi,

                            I recieved a notification today that Rs. 999 got debited from my account. The description is showing as VSI*MULTI SCREEN, which i am not aware of. Kindly look into this urgently
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (391714) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              T
                              thamizharasanrp
                              Aug 2, 2021
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                              ICICI Bank — nach_ad_rtn_chrg~bajajfin, its deducting from my account
                              NACH_AD_RTN_CHRG~Of Bnk BFLf~02JUL2
                              1~d214c04~404CD 452.14
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390940) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                SYED ABDUL Hafiz
                                from Powai, Maharashtra
                                Aug 2, 2021
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                                On 20/7/2021. I purchased medicine in Med Plus Medical shop. during purchase two times Rs.1, 509/- debited from my account. I purchased medicine only for Rs.1, 509/=. Why the amount debited two times. Please resolve this issue and credit Rs.1, 509/= to my account as early as possible. I already gave the complaint. Not yet solved.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390964) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  V
                                  Veera Mathad
                                  Aug 2, 2021
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                                  Resolved

                                  Address: Bangalore

                                  An amount deducted from my bank account named
                                  NACH_AD_RTN_CHRG~Of Bnk BFLf~23JUL21~0ee

                                  Rs 590 has been deducted from my account on[protected]

                                  Let me know why you charging this amount from my account. What this is charge for?
                                  if its compulsory deduction of double standard ICIC then I will close my account
                                  .
                                  Kindly refund my money otherwise i will file a compliant in consumer forum.
                                  Thanks & regards
                                  Veera
                                  Sep 4, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 03, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (393910) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    J
                                    jamal1234
                                    Aug 2, 2021
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                                    Address: kayalpattinam, tuticorin, tamil nadu

                                    Respected,
                                    i am having 16 years old account in icici bank and suddenly they had closed my account without prior intimation,
                                    this is really dissapointment and couldnt believe my self,
                                    please reactivate my account this will lead to very bad impression of your bank as atleast if anything wrong i am doing you can warn me or freeze my account thats a descent way but closing the account where i am having trust for 16 years is really bad un forgettable.
                                    my account number[protected]
                                    name - si jamal mohamed
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    i had already wrote to nodal officer,
                                    regional head,
                                    and branch head,
                                    nobody has responded till now,
                                    dont know wether you will be responding or consider atleast a customer respect
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390915) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      C
                                      Chandrabandla
                                      Aug 2, 2021
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                                      Im not sure why ecsc charges are bedited from my account yesterday an amount if 590rs 2 times a total of 1180 rs has been cut with out any information or call or sms with out my knowledge.i want them back to my account.if se have done something you should first let us know the scenario and caution us but u PPL r taking away money.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390909) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        R
                                        Rachita510
                                        Aug 1, 2021
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                                        I have a salary account with icici and never applied for demat account but still Rs 826 has been deducted from my account as "DMC/DP CHGS and also I haven't received any deduction msg on phone and no intimation from icici.This happened twice 28 jul 2020, 27 jul 2021.
                                        This is completely unacceptable and please refund my amount. I can't trust Icici anymore. Kindly take serious action on this complaint and resolve this issue and refund my amount. If this repeats again then it won't be
                                        tolerated anymore.
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (390901) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        Rachita510's [Complaint's author] reply, Aug 3, 2021
                                        Can you share the email id, as it is showing [email protected]
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