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3.3
Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 246

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C
Chandra Shekhar singh solanki
May 10, 2021
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There is an unauthorised deduction of Rs 999 from my account with below details

09/05/2020 VSI/WWW MONEYCO

There is no clear information of this transaction
I did not authorize these transactions
No OTP was received

Please look into it

Thanks
Chnadra shelhar singh solanki
Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 10, 2021
ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    utdha
    May 9, 2021
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    Reversal of Late Payment Fee

    I missed the payment due date of my credit card due to some family condition.

    In the credit card statement nowhere mention that Late Payment Fee will be charged when payment is not done timely so why is it charged?

    It mentions only "Interest will be charged if your total amount due is not paid" .

    Kindly request you to revert back late fee reversal of the credit card. I make sure this will not happen...
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    Kumar730
    May 9, 2021
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    Amount of rs 999 has been deducted in name of VSI moneyco. HOW CAN IT BE POSSIBLE WITHOUT OTP AND MY CONCERN. PLEASE DO A FAVOR.
    Aug 5, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
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    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (131147) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      adi_fr_u
      May 9, 2021
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      Resolved

      On 6th May ₹590 got deducted from my account and that too 4 times with the address showing ECSRTNCHGS. Please resolve my issue ASAP or I have to make a complaint at other sources and close my ICICI account permanently.

      Thanks,
      Aditya.
      Aug 5, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
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      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (131152) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        P
        prtkds
        May 8, 2021
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        I have been charged 826 as DMC/DP charges. I did not use this account for 3-4 years and account is inactive. Please refund my amount.
        Aug 5, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
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        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (131156) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Aakriti_Saxena
          May 8, 2021
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          Would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 8th May’ 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
          Aug 22, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 10, 2021
          ICICI Bank Customer Care's response           Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (133813) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Satyakam Tripathy
            May 8, 2021
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            Address: Kali Mandir Road Plot Number 956, Jharsuguda, Odisha 768201

            On date 27/04/2021 amount of 826 deducted from my account . But at the time of account opening icici say that demart account is free of cost Till holding amount 50k. But they deducted from my account 826 as DP charges. Kindly refund my deducted amount.
            Aug 5, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
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            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Sreereshmi
              May 8, 2021
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              Resolved

              ICICI food card having validity through 04/22 is showing invalid. It was used on 13th April 2021. But today it is showing as invalid. Could you please help to activate it.
              Aug 5, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
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              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (134184) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Shreya2704
                May 8, 2021
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                Resolved

                I want to release my lien amount as because of this I have to pay all the emi's twice please release this lien amount as soon as possible.
                Aug 5, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
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                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (129332) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team  
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                  P
                  Paresh Tak
                  May 8, 2021
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                  Hi,
                  It is very frustrating, I am trying to contact ICICI customer support since very long time but still my query is not getting resolved.

                  From my account 826 INR got debited on 25-Nov-2020. When i contacted bank they informed me it is for dmat account charges. I told them I am not even using dmat account so they informed me to submit an application to nearby ICICI branch to stop the dmat account and for the refund. The nearby branch told me the branch is not dmat enabled, for dmat related queries I have to visit dmat enabled branch. I am currently at my hometown since last 1 year due to covid and thier is no branch in my town which is dmat enabled. how can I get my money back and stop this unnecessary deduction.

                  I have attached the snapshot of transaction.
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 11, 2021
                  ICICI Bank Customer Care's response                   Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Jun 02, 2021
                  Updated by Paresh Tak                   @icici Bank Customer Service Team,
                  Can you please let me know when your team will reach out to me. It's been more than 20 days since your response.

                  Regards,
                  Paresh
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                    D
                    Debu2ind
                    May 8, 2021
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                    Resolved

                    Address: Rudrapur,Udham singh nagar

                    Today early morning rs 999.00 has been detected from account in the name of vsi.and date shown 10 may.and today is 08 may only. But i have not started any service or not informed by bank.

                    I want my money back.this pandemic situation each and every money is like gold donnt take it.
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    View replies
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      M
                      Mithali.rathi
                      May 8, 2021
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                      Resolved

                      There is one unauthorized transaction of 999 rupees on my account by name VSI*WWW MONEY. I have not authorized this transaction nor did I get any otp for this. Kindly have a look.
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 11, 2021
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (137880) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        R
                        Rajivnagar
                        May 8, 2021
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                        Resolved

                        AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY.
                        I didn't Authorize this transaction by any means (OTP) or monthly subscription.

                        OTP for the transaction was also not asked for approval. Wondering as how was this transaction approved?

                        When I called the customer care it only said to block the account.

                        Please give us your feedback and resolve this issue at the earliest.

                        This amount was deducted from my ICICI Bank Savings Debit Card.
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 11, 2021
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (137878) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          À
                          स्वामी सखा
                          May 7, 2021
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                          Resolved

                          Myself Darshan Ashok Shukla. I am made my RBL BANK CREDIT CARD payment through icici bank net banking. My amount will be debited but due to server problem the transaction will failed and not credited in credit card. Payment ref. No is[protected]. Please provide me solution.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          View replies
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (134155) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            N
                            NayaGK
                            May 7, 2021
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                            Resolved

                            Address: 11-22-71, near shivalayam, kashibugga, warangal, near shivalayam, kashibugga, w

                            Icici bank debiting ecsrtnchg charges without any prior notice, this is literally looting. I am going switch my account very soon.
                            1. 08/03/2021 ecsrtnchgs030321 GST Dr. 23.68
                            2. 04/05/2021 ecsrtnchgs030521 GST Dr. 482.1
                            3. 04/05/2021 ecsrtnchg01_030521 GST Dr. 3.06
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            View replies
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (128678) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Sitakshi Goel
                              May 7, 2021
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                              Resolved

                              Transaction of ₹999 done on my ICICI account last night i.e. 6 May 2021 on the name of VSI* WWW MONEY.

                              I haven't subscribed anything related to this. kindly help me knowing this unauthorised amount deduction as it didn't even ask for OTP or something
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 08, 2021
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (128669) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              View replies
                              Same thing happened to me yesterday!! Do you have any leads on it?
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                              Same thing happens to me on Friday night
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                                P
                                Pritambk30
                                May 7, 2021
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                                Resolved

                                Unauthorized deduction done from my icici account as below, please check and inform on the issue
                                Dear Customer,

                                Greetings from ICICI Bank.

                                A purchase of INR 890.00 has been made using your Debit Card linked to ICICI Bank Account XX593 on 07-May-21. Info: VIN*GOOGLE Sen.

                                The Available Balance in your account is INR
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 08, 2021
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (128690) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  J
                                  Juhi Parmar Rana
                                  May 6, 2021
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                                  Resolved

                                  Date : 6/5/2021

                                  We are not able to redeem bond money from ICICI bank as they are telling us to go to different different branches to claim bond.
                                  They are telling us we dont work on old bonds you have to do this online only.
                                  I have checked only but could not find any way.
                                  Please Advice.

                                  Bondholder No: 6166-735
                                  Certificate No: 3487, 3486
                                  Bondholder Name : Priyanka Jitendra Parmar
                                  Distinctive No.[protected],[protected]
                                  Bought on :[protected]

                                  Hope you will reply to this .
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    N
                                    niharrege
                                    May 6, 2021
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                                    MNDT_CHRG~ADINGE~17FEB2021~88240573
                                    1GST
                                    charge of 118 was deducted without any notice nor is it explained as to what the charge was for.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    View replies
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (123680) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team 
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                                      niharrege
                                      May 6, 2021
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                                      NACH_AD_RTN_CHRG~INGENOT~09MAR21~e5
                                      4a7e0~5PAISA CA, this transaction by ICICI bank has no basis, Rs 590 were deducted from my account without my knowledge.
                                      I demand a refund for the same
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (123680) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team 
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