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ICICI Bank Complaints & Reviews

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3.3

Updated: Feb 2, 2026

Complaints 23771

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14308

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ICICI Bank reviews & complaints page 246

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AN AMOUNT OF RS : 999/- was deducted from my ICICI account with the name of VSI*WWW MONEY.
I didn't Authorize this transaction by any means (OTP) or monthly subscription.

OTP for the transaction was also not asked for approval. Wondering as how was this transaction approved?

When I called the customer care it only said to block the account.

Please give us your feedback and resolve this issue at the earliest.

This amount was deducted from my ICICI Bank Savings Debit Card.

Aug 12, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 11, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (137878) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Myself Darshan Ashok Shukla. I am made my RBL BANK CREDIT CARD payment through icici bank net banking. My amount will be debited but due to server problem the transaction will failed and not credited in credit card. Payment ref. No is[protected]. Please provide me solution.

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

May 10, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (134155) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 11-22-71, near shivalayam, kashibugga, warangal, near shivalayam, kashibugga, w

Icici bank debiting ecsrtnchg charges without any prior notice, this is literally looting. I am going switch my account very soon.
1. 08/03/2021 ecsrtnchgs030321 GST Dr. 23.68
2. 04/05/2021 ecsrtnchgs030521 GST Dr. 482.1
3. 04/05/2021 ecsrtnchg01_030521 GST Dr. 3.06

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

May 8, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (128678) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Transaction of ₹999 done on my ICICI account last night i.e. 6 May 2021 on the name of VSI* WWW MONEY.

I haven't subscribed anything related to this. kindly help me knowing this unauthorised amount deduction as it didn't even ask for OTP or something

Aug 12, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 08, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (128669) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Y

YashhZ

May 9, 2021

Same thing happened to me yesterday!! Do you have any leads on it?

K

Kumar730

May 9, 2021

Same thing happens to me on Friday night

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1 found this helpful

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Unauthorized deduction done from my icici account as below, please check and inform on the issue
Dear Customer,

Greetings from ICICI Bank.

A purchase of INR 890.00 has been made using your Debit Card linked to ICICI Bank Account XX593 on 07-May-21. Info: VIN*GOOGLE Sen.

The Available Balance in your account is INR

Aug 9, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 08, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (128690) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Date : 6/5/2021

We are not able to redeem bond money from ICICI bank as they are telling us to go to different different branches to claim bond.
They are telling us we dont work on old bonds you have to do this online only.
I have checked only but could not find any way.
Please Advice.

Bondholder No: 6166-735
Certificate No: 3487, 3486
Bondholder Name : Priyanka Jitendra Parmar
Distinctive No.[protected],[protected]
Bought on :[protected]

Hope you will reply to this .

Aug 5, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

May 7, 2021

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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MNDT_CHRG~ADINGE~17FEB2021~88240573
1GST
charge of 118 was deducted without any notice nor is it explained as to what the charge was for.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

May 6, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (123680) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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NACH_AD_RTN_CHRG~INGENOT~09MAR21~e5
4a7e0~5PAISA CA, this transaction by ICICI bank has no basis, Rs 590 were deducted from my account without my knowledge.
I demand a refund for the same

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

May 6, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (123680) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account on 5th May 2021 and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I have been observed that on 6th May 2021.

I would request you to look into this issue and try to resolve this asap.

Aug 16, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 06, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (122784) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Bangalore

I had applied for housing loan and paid 15694 rs as processing fees, first level relationship manager Vishal Shaey called and enquired about the property on the same day of loan applied online i.e on 09-02-21, and said loan is not possible for your property at per Icici bank terms and said the processing fees will be refunded and the same been told by second level relationship manager Sachin B M too, even customer care team had created SR[protected]. It's been more than 3 months now, till date the amount is not refunded, for no service by them they hold by money with them with out refunding. Please help on this issue reported.

Jul 8, 2021

Complaint marked as Resolved

Received the refund amount paid

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 06, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (122788) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

May 13, 2021

Updated by SubashSai By now I sent more than 20 times to the email you provided and shared all the details, no reply at all! and now again you are asking to send mail, so now I need to start from first again is it? It's never ending story is it? You are not concerned about customer at all is it?

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With out any notice icici bank deduct around Rs. 1080 within 2 days. All charges are ecsrtnchg they just deduct without no reasons or any justification My account no:[protected]. I want my hardwork money back. I want proper justification in each single rupees and want my money back.

ICICI Bank customer support has been notified about the posted complaint.

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With out any notice icici bank deduct around 2k within 5 days. All charges are ecsrtnchg they just deduct without no reasons or any justification My account no:[protected]. I want my hardwork money back. I want proper justification in each single rupees and want my money back.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

May 6, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (122762) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hello, I have recently opened an account with ICICI Bank and there was no obligation of minimum balance required for my account.Last week 289.2 rupees was deducted from my account under the MAB chgs, without even notifying me or sending me a message for the deduction . I thought that i might have bought something and forgot about it but in the statement today i received, it displayed that i have been charged for something spelt as MAB chgs . It have never happened before and at the time of opening my account i was not made aware of any such charges, so why am i charged of something which i was not made aware of in advance. Please look into the matter and help me in getting a refund of my money as soon as possible. My account balance have been lower before also, but why is it happening now?

Aug 13, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 06, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Vadodara, Gujarat

Debited INR 2044 from my personal savings A/C in name of - "VSI*RAZEDUNE" which is done without my knowlwdge, without any OTP.

This is completely unethical & fraud.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

May 6, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (122722) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Sir

I have ordered a allen solly men t-shirt on 17 th April 2021 . It was to be recieved on 20th april 2021.

returned my product. Amazon initiated the refund on 21/04/2021 and it was expected to come on 26/04/2021

Amazon gave me the reference id 612986 but the Icici bank has still not credited my money.

This is urgent please help me as soon as possible

Aug 18, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 06, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (122807) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 236, Velachery main road , selaiyur Chennai 600073

Dear Sir/madam,
I'm Sankari holding ICICI savings account for past 4 years. A/C# [[protected]] in Chennai.
Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
Please take some action against the bank, if it is not complying RBI standards / guidelines.

26/04/21 D MABChgs-FEB 324.50
26/04/21 D MABChgs-MAR 291.96

Aug 14, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 06, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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My self Devi L I have never used dmat account but 413 rs was deducted from my account on 27/04/2021 without any notice to my number revert my amount on priority.

ICICI Bank customer support has been notified about the posted complaint.

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Address: 1153/71, Jawahar Nagar Camp, Palwal - 121102

I am Kunal Kathuria, an ICICI Bank account holder. The amount of 826.00 Rupees has been deducted from my account as DP CHGS TILL MAR-21) DP charges on 27/04/2021. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction
messages on my mobile. I need justice and my money back immediately. My Account Number is[protected].

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

May 5, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (120766) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi Team,
This is very pathetic to say that ICICi is imposing an unwanted penalty on my account on an expired credit card whose Card number is [protected].
New Card has been issued against the expired Credit card but the outstanding amount does not carry forward to the new card and now ICICI is charging a penalty on the expired card.

Few Days Lien Amount already deducted from my Account[protected] Rs. 2190/ on 15 April 2021-
Now again i received msg that Rs. 2764.14/- amount will also be deducted due to which i am escalating.

If this issue wouldn't be sorted out, I will file a complaint in consumer court.

ICICI Bank customer support has been notified about the posted complaint.

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ICICI Bank Customer Care

from Mumbai, Maharashtra

May 5, 2021

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (119606) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 1 nandan kanan dp nagar near kolony bazar belgharia

Respected Sir

My Account no[protected] branch bhowanipore kolkata IFSC no -ICIC0006275.
Sir It was my salary account science 2012, after left my company i have been maintaining my account till now.But sir 26.04.2021 MAB charges feb and march 21 was deducted without any msg or Email .After getting my bank statement it was found .

Sir I want to continue my account, Because the service of ICICI is best.Kindly Refund my MAB charges amount .

With Regards
Avijit Roy
Ph-[protected]

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

May 05, 2021

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

May 06, 2021

Updated by Avijit887 Please see the matter

May 07, 2021

Updated by Avijit887 Sir
As prove I attached statement

May 10, 2021

Updated by Avijit887 Sir problem Not Solve yet

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