ICICI Bank Complaints & Reviews

I did not open any demat account with ICICI, still 826₹ got deducted on Apr-27 from my account (DP CHGS till Mar 2021)

There was no communication related to this. And this should not happen without any consent.

I want money refunded back to my account.

Regards,
Tanmay Dubey

I have closed my demat account before 2020, but why am i being charged again. The demat account was opened as a free account and then charging 800 rupees is a scam.

Also i did not get any notification of deduction to my registered mobile number.

Hello,

we have used POS machine of ICICI bank (MID-[protected] TID[protected], on the date of[protected] our customer have used his rupay card for purchase of some products. by mistake we entered amount of Rs.5710/- instead of Rs.571/-. we immediately void the wrong payment of Rs.5710/- with approve code - 468858.

Further we wait for 2 days for refund the void amount to customer saving account but he didnt received the amount. then we talk to customer care of ICICI BANK MERCHANT DEPARTMENT for many time and given all supporting documents but today we got mail that "We do not have system functionality Rupay transactions for manual capture, hence we cannot process the same."

Still customer not received the amount and facing the problem for rs.5710/-.

copy of void slip attached herewith.

Since last 3 months, amount of Rs. 169 is being deducted from my account in the name of VSI*AMAZON STAN. It is unclear to why this is happening.
I called Amazon customer care & they told to contact bank regarding same as there is no such deduction from their side.
After contacting ICICI, they informed me that the amount is being deducted through Amazon only & it cannot be unsubscribe without their help.

I am attaching bank statement highlighting monthly deduction of Rs. 169 on every 8th.

Contact number me//[protected]

Hello, i have been with icici bank since 2011. Seems there is an amount of 550.67/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/in dp chgs till mar 2021 is shown in the statement. So please make sure to credit the amount which has been debited so far and close my demat account not to have the same deduction in future. Thanks.

Hi Vivek Jagad here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-21) on 27-apr-2021. I have neither subscribed nor used my demat account till now.

Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Mentioned the transaction remark - dmc/[protected] dp chgs till mar-21

We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

Kindly refund my money at earliest.

Please give the reason, why my credit card application rejected.

Your branch is not supporting me now new deductions are getting happen in my account
I strictly want money back.

Please refund my money 1899rupees

Today i can see that rs.1899/- has been deducted from my icici bank account mentioning wpp renewal plan. Last year when they deducted the money for the same plan i called one assist team and said to cancel the policy as i never used it. Please cancel the policy as i don’t need it and i never used it. Please try to clear this request asap and refund my money.

I am rambharosha lodha. 826.00 rupees has been deducted from my account as(MABchgs-Feb21+GST) day by day deducted rupees

Hello,
I have an account with ICICI Bank since 2019 and there was no obligation of minimum balance required for my account. Yesterday 504.41rupees was deducted from my account under the MABchgs, without even notifying me or sending me a message for the deduction . I thought that I might have bought something and forgot about it but in the statement today i received, it displayed that i have been charged for something spelt as MAB chgs . It have never happened before and at the time of opening my account i was not made aware of any such charges, so why am i charged of something which i was not made aware of in advance . Please look into the matter and help me in getting a refund of my money as soon as possible .

My name is Mrudula M school teacher of Nallagandla, Hyderabad, account holder in your bank for the last 3 years. I hold an account in the name Nallagandla Hyderabad and account number[protected]. I wish to complain about deduction of money from my account. Since I started banking with you, this has never happened again.
I wish to bring to your attention that 1052/-Rs has been debited from my account in a transaction not executed by me. On 23.04.2021. I received a text that I have withdrawn 1000/-Rs from my account. Unfortunately I did not make this transaction.
I filed for a bank statement and it showed that the money is missing from my account. Kindly investigate and shed light on this matter. I look forward to your response to the problem. Please contact me on my email [protected]@gmail.com or mobile [protected] if you have any information regarding this transaction.
I hope you will credit my account soon. Thank you in advance.

Yours sincerely,

Mrudula M

Dear Sir,
I'm Syed Ziauddin Waheed holding ICICI salary account for past 15 years.
Without any intimation my account has been debited. I have never come across something like this on a monthly basis.

I am sorry to say but you are just trying to fool people by taking their hard earned money without even informing them. As I earlier said my account was opened as salary account and at that time your representative didn't said anything regarding the mab charges or whatsover.And even when you are deducted amount from my account I didn't get
even one msg or call or mail of deduction, what is this behaviour, are you trying to take money by fraudulent means in which you don't even notify the account holder about the deduction.

This is really a tough time for everyone so I request you to please reverse my amount.
I am hoping for a quick response.

I have two salary accounts with ICICI bank, Mohali branch.
My account no :[protected].
My mobile no: [protected]

My account has been debited by

[protected] MABchgs-Feb21+GST 483.37
[protected] MABchgs-Mar21+GST 399.99

And second account[protected]
[protected] MABchgs-Mar21+GST 3.61

Without any confirmation amount was deducted. I am having a salary account and as per my knowledge salary account has no minimum balance requirement.
I lost my job last year due to this pandemic. I don't have any job right now and I arranged this money for my personal use and it was deducted. I am very disappointed.
I didn't receive any email or regarding changing my salary account to a savings account. (If this is the case).

I emailed customer service, also live chat with them. But they didn't provide any proper solution.

I am very frustrated I am gonna close both accounts due to irrelevant charges. Please understand my situation and refund my money back in my both accounts.

Help me with it

Thanks

Hi,

It is with a heavy heart that I have to write this mail (for the umpteenth time in the past couple of months). What started as a beautiful relationship with ICICI Bank has now become a nightmare!

Without beating about the bush, let me go back straight to the point-

1) My initial complaint was about the deduction of INR. 826 for the Demat account charges. Mind you; I don't use the Demat services of this ICICI Bank; I am not even aware of my Demat Account Number. The reason that was given (after multiple email exchanges was that since I have 2 Demat accounts against my PAN Card, this amount was charged- I have another bank's Demat account already added to my PAN)

2) Now the issue is when I first had this account created (on the 4th of November, 2015) I did not tell the executive to create a Demat account for me, but he went ahead and did it anyway behind my back. Had my Demat Account not been created that day by the ICICI personnel, I would have only one account and subsequently would not have lost INR. 826 as monthly charges for an account I don't even use

3) Coming to the MAB issue- I have been getting emails regarding the maintenance of MAB for quite some time. Now I am currently pursuing an MBA, and hence I am a student without any earnings. It is not possible for me to maintain INR. 10, 000 per month. In fact, I have secured a job offer through my MBA placements, and I am yet to join the company. I requested the Bank to grant me a grace of 2-4 months at the most, pending which this account will again be the salary account.

4) In fact, I have already published the details of this bank as my salary account to my future employer (which I am heavily regretting now, as I think it would be better if I would have closed this account altogether)

5) Calling the customer care (after hours of waiting and getting dialled off) gave me another cruel dose of humiliation which I don't think I needed. They told a currently jobless unemployed student like me to maintain the required INR.10, 000 as if it was no big deal to do so. Another executive flat out rejected any chance of help, stating, I have to travel to my nearest branch and show my offer letter to have any chance of reversing the already deducted amounts! This was also suggested during my DEMAT account charges harassment days (brings back haunting memories!)

6) I have chronic asthma; travelling outside my house to my branch would mean risking my life, but I guess that is what ICICI bank wants of its customers! Is this how the bank made 261% profit this quarter? By leeching unemployed students' money?

7) I want, no, I demand an answer! And yes, I have complained multiple times to consumer forums, but this time, I am also going to use social media to garner attention.

Please find my account details below-
Account Number:[protected]

Account Type: SAVINGS

Bank Branch: SURYAKIRAN APARTMENT, BLOCK C, FS 1, VIP RD, --- WESTBENGAL KOLKATA 700059

Branch Code: 001617

Name of Branch: Rajarhat Gopalpur Baguihati Branch

--
Regards,
Biswadeep Ghosh Hazra

Am an icici bank customer. Today 25-04-21 ecsrtnchg charged 590 *4 =2360 rupees MAB charges 708*2 = 1416. I don't know what the charges ecsrtnchg... They the bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is dadi.[protected]@gmail.com

Thanks & regards,
paramesh

Dear Sir,

This is Khaja Mohammed Neha Anjum holding an ICICI saving. My complaint is related to the minimum account balance charges, that bank has debited from my account without even notifying there policy changes, if any. I get quarterly statements but I have never got any information about the policy changes. I think ICICI bank is not even following the guidelines mentioned by RBI.
It is extremely disheartening that Bank is just debiting hefty amount from their customer's hard earned money, without any intimation through phone or statement or any way.

Who has given right to them to debit the amount without any notice or intimation to the customer? How one can be updated with the hidden rules modification.?