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ICICI Bank Complaints & Reviews

3.2
Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 250

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E
Everest143
Apr 23, 2021
Resolved
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Dear Sir,
I'm Dattatraya holding ICICI savings account for past 6 years. A/C#[protected] in Pune Bund garden branch.
Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
Please take some action against the bank, if it is not complying RBI standards / guidelines.

23-04-21 MABChgs-Feb21+GST Dr. 643.95
+1 photos
Aug 6, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    Malkith Singh
    Apr 23, 2021
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    Resolved

    Address: Kunjawani Jammu

    Sir, I filled school fees of my children by eazy pay app on 08 oct 2020, but unfortunately school fees is not submitted in school account, transaction ID is [protected] and 2nd is [protected], sir please solve my problem, your obediently malkeet singh from Jammu and Kashmir, my connect no [protected] [protected]
    +3 photos
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      Vnc
      Apr 22, 2021
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      Address: Chamrajpet, Bangalore

      Hello,

      Myself a family member of an ICICI employee, we as a family are not able to spend happy life due to the torture that ICICI puts to achieve their targets, its not at all a employee friendly company. Even if they complain to HR no use because torture level increases if they complain but as a family member I wanted to raise my voice instead of him as we are the suffering due to the pressure that he goes through in ICICI. He cannot quit due to our financial situation but I am not able to see him daily with the pressure that he is going through he lost all his self confidence due to the shoutings that he hears daily from his manager/RH. There are no work timings as well to their branch they call any time they want him to login, he being in office for more than 12 hrs a day with the pressure I am getting afraid how his health gets affected. So I am writing this complaint here.
      ICICI Bank customer support has been notified about the posted complaint.
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        R
        Raamya Saxena
        Apr 22, 2021
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        Resolved

        Address: B-10 Ellora, Anushaktinagar, near Mankhurd Stationelee

        My debit card is frozen/blocked. I was not informed anything regarding this. Ive been trying my best to unlock through iMobile but I'm not successful. I am able to recieve money in my account but i cannot send money anywhere. This is my only savings account and i want this issue to be resolved as soon as possible.
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (078370) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          bohrashailesh
          Apr 22, 2021
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          Resolved

          Address: Gurgaon

          Dear ICICI bank,

          I applied for a personal loan amounting to RS 450000 in ICICI bank to invest for a business. The loan was approved. On 19-Apr-2021, i changed my mind as i was not interested in doing business and asked the ICICI executive to cancel the loan. He acknowledged it.

          But the loan amount of Rs 442035 got disbursed next day (20-Apr-2021) in my salary account without any intimations of loan account no. and EMI details in my email id/phone.

          Attached is the RTGS statement from my salary account.

          I wish to cancel the loan immediately but no response from ICICI bank and the executive who approved the loan. Below are the transaction details

          REMITTING BANK REF NO : ICICH[protected]
          REMITTING BANK: ICIC0000104
          REMITTER NAME:[protected] ICICI BANK RAROG
          PAYMENT DETAILS:
          CREDIT ACCOUNT NO: XXXXXX5549
          REMITTANCE AMOUNT: 442, 035.00

          Thanks and Regards,
          Shailesh Bohra
          Aug 13, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 22, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (078363) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            Ranu Mandol123
            Apr 22, 2021
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            Yg
            ICICI Bank customer support has been notified about the posted complaint.
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              P
              Poorniiii
              Apr 21, 2021
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              Resolved

              Website: ICICi BAnk

              Date of incident : - 30/03/2021
              I have ordered clothes on flipkart at 30/03/2021 and paid Rupees 1434 amount through UPI from Google Pay and the RRN number is[protected] ...At first its failed and within a minute its showed as Success (paid) in Google Pay..Amount is deducted from my account but flipkart didn't received my money on flipkart its showing as "order not placed payment was not confirmed by bank" hence i have contacted flipkart customer care they told me that "they didn't received my money coz the amount is first failed it means its bank issue" and then i have mailed to icici bank they are telling the " payment was success you can call your merchant which is flipkart its their issue"
              but i can see that the payment is first failed and then sucessed which clearly means its bank issue, , and its been many days ithey haven't refunded my money ..
              i want my money back ASAP.
              Apr 25, 2021
              Complaint marked as Resolved 
              They told me to email them.. But they given invalid email id
              ICICI Bank customer support has been notified about the posted complaint.
              Apr 21, 2021
              Updated by Poorniiii
              Date of incident : - 30/03/2021
              I have ordered clothes on flipkart at 30/03/2021 and paid Rupees 1434 amount through UPI from Google Pay and the RRN number is[protected] ...At first its failed and within a minute its showed as Success (paid) in Google Pay..Amount is deducted from my account but flipkart didn't received my money on flipkart its showing as "order not placed payment was not confirmed by bank" hence i have contacted flipkart customer care they told me that "they didn't received my money coz the amount is first failed it means its bank issue" and then i have mailed to icici bank they are telling the " payment was success you can call your merchant which is flipkart its their issue"
              but i can see that the payment is first failed and then sucessed which clearly means its bank issue, , and its been many days ithey haven't refunded my money ..
              i want my money back ASAP.
              Verified Support
              Apr 22, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (078359) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Apr 24, 2021
              Updated by Poorniiii
              Please give me a valid email id
              [protected]@icicibank.com this is invalid
              Apr 25, 2021
              Updated by Poorniiii
              Can i get valid email id please..
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                vikpatwa
                Apr 21, 2021
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                Address: Hyderabad - 500032

                Hello Team,

                Let me give a brief context of the events back in 2016. The ICICI team approached me with a settlement offer for my Credit Card (************9002) to be paid in installments.
                I paid all the installments (some through cheques and some through cash).

                During this period, My Widowed Mother got hospitalized a couple of times and had to undergo Peritoneal Dialysis (Daily 4 times) at home incurring a huge cost of 40, 000 per month.
                In spite of this turmoil at home, I managed to pay all the installments within time except for the final installment which got delayed as My mother eventually passed away on 20/09/2016.
                I requested some time with the ICICI team which I believed was understood at that time. I paid the final installment in December 2016, instead of October2016 owing to a loss of a family member and the situation I was in. I literally had no idea of how things would shape up because neither the executives nor the team mentioned anything about how things would shape up in the future.
                I was grieving and I paid the last installment and was done with it. The executive informed that he'd send out the NOC or Account closing letter through email or personally. I didn't care much about it at that time.

                In 2019, I started getting calls that my whole amount is overdue for this credit card. (After a gap of 3 years) Every time I told them that I had settled everything in 2016. They said they'd check and again someone randomly would call to ask payment.
                I didn't take it much seriously as I knew I had genuinely closed it out. After a while, the calls stopped coming. Much later, when I subscribed for the CIBIL report, I was astonished to see this Card reflecting with a huge outstanding amount and totally destroying my credibility.
                I called Customer care, they had no clue. I was redirected to the Recovery department, I called them up; they had no clue either.
                In the pandemic situation, in Jan, 2021, I personally went to the Recovery department office in Begumpet. The executive gave me his superior team member's contact number( Prabhakaran - 9******80904) and asked me to contact him.
                I tried contacting him but no response to my calls or message.
                I am writing this mail hoping for justice to be rendered to me.
                We are going through very tough times and the least we expect of each other is some 'Humanity'.
                Please empathise and Please oblige by serving me what's due to me by closing everything related to this card and update the same to CIBIL. I have explained everything honestly and even sent an email to '[protected]@icicibank.com' attaching the relevant documents that I got hold off. It is supposed to be the highest form of escalation. Alas, I haven't even received any sort of acknowledgement at the least.
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 21, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (076015) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
                Apr 22, 2021
                Updated by vikpatwa
                Hi team, thanks for you quick response.
                In your response, its showing as [protected]@icicibank.com... To which email address do I sent my details to? Please suggest.
                Apr 25, 2021
                Updated by vikpatwa
                Hi ICICI team, please provide the email address to which I can send more details.
                Apr 28, 2021
                Updated by vikpatwa
                Hi ICICI team, I've sent to [protected]@icicibank.com ; Hope this is the email id you guys were referring to.
                Apr 30, 2021
                Updated by vikpatwa
                Hello Consumer complaints team, after the initial acknowledgement from the ICICI team, there's no response to my queries so far. Please intervene to get this resolved.
                May 04, 2021
                Updated by vikpatwa
                Hi ICICI and Consumer complaints team, It seems I am the only one updating the thread trying to get updates.
                Jun 04, 2021
                Updated by vikpatwa
                Hello ICICI and Consumer Complaints team, Its been exactly one month since my last update and there seems to be no progress on my request at all..
                Hello teams, there seems to be no response from either of you. Please assist.
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                  Vicky805837
                  Apr 21, 2021
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                  My name is vikas jain I make a payment of 2814 rs to PCFN[protected] ACCOUNT NO and ifsc coad is ICIC0000104.my transactions was successfull from my paytm payment bank .but icici bank said that they still didn't receive amount why they said this I don't know utr transactions no is[protected]. I did bank transfer through gogal pay to this icici account on 26th feb at 1.13 pm. And today is 21 April almost 2 month my problem not solved
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 21, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (075955) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Apr 22, 2021
                  Updated by Vicky805837
                  Utr no is[protected]
                  Apr 23, 2021
                  Updated by Vicky805837
                  My name is vikas jain I make a payment of 2814 rs to PCFN[protected] ACCOUNT NO and ifsc coad is ICIC0000104.my transactions was successfull from my paytm payment bank .but icici bank said that they still didn't receive amount why they said this I don't know utr transactions no is[protected]. I did bank transfer through gogal pay to this icici account on 26th feb at 1.13 pm. And today is 21 April almost 2 month my problem not solveUtr no is[protected]
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                    S
                    Snair890
                    Apr 21, 2021
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                    Resolved

                    ECS bounce issue

                    Address: ICICI MUMBAI

                    " Dear Customer, as per regulatory guidelines, recurring merchant transactions based on Standing Instructions (SI) on your ICICI Bank Cards will be disabled effective 01-Apr-21. To continue making payments against your regular utility bills, kindly register your biller through iMobile Pay or Internet Banking. Visit tinyurl.com/49bvw3ap . For other standing instruction transactions, you may re-register or initiate transactions at regular intervals"...
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                    Dibya Darshney
                    Apr 21, 2021
                    Resolved
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                    Resolved

                    Address: Dda complex sector -9 Rohini delhi

                    I have noticed that Rs 1899.00 has been debited from my savings bank account on 10.3.2021 on A /c of WA single privilege plan.
                    I have never given any approval in this regard
                    This is a clear cut cheating method adopted by Icici to dupe unsuspecting account holder.

                    My account number is[protected].

                    I want refund for this unsolicited debit into my bank account.

                    Dibya Darshney
                    [protected]
                    [protected]@gmail.com
                    +1 photos
                    Aug 31, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 21, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team 
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                      anilkalagi
                      Apr 20, 2021
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                      Resolved

                      Address: Kothrud, A 4 Sangauri Associates Kumbare Township

                      I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 20th April 2021. Could you please assist me regarding this.

                      A/c Details
                      S/B Acc no[protected]

                      My email Address : [protected]@gmail.com
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (074005) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        sanrum03
                        Apr 20, 2021
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                        Resolved

                        Address: CTS No. 4858/57, 2nd Main, 7th Cross, Sadashiv Nagar, Belagavi-590001, Karnataka, India

                        Dear Sir/Madam,
                        Fate of Tax Saving Bond-102003-TSB-ONE
                        Details:
                        Option I Face Value Per Bond Rs.5000/- ISSUE PRICE Rs.5000/-
                        Deemed Date of Allotment 15.12.2003 REDEMPTION DATE 15.12.2006

                        Interest Rate 5.60% Tax Benefit U/S SEC 88

                        Bond Holder No.[protected] Certificate No.11570
                        Name of Bond Holder: Sadanand Basavaraj Patil
                        No. of Bonds: THREE (03)
                        Distinctive No(S):[protected]
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (073323) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Priyanka456
                          Apr 20, 2021
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                          Hi,

                          I am ex employee of icici bank I need my reliving letter.have left bank in March 2020

                          Priyanka
                          1501323
                          ICICI Bank customer support has been notified about the posted complaint.
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                            Kailashgca
                            Apr 20, 2021
                            Resolved
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                            Resolved

                            In march month one of insurance premium was first time auto debited from my credit card. Usually i keep the limit lower between 30k to 40k to reduce the risk but inspite of this the premium was allowed to be debited. For this the icici system debited overlimit fee. I never exceed the limit and always paid on time but not sure why the bank allowed the debit from my card in excess of the limit. You can check the track record and please reverse the charges. Apart from this i have paid the remaining due amount.
                            +1 photos
                            Aug 16, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 21, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (076289) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team 
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                              Rdhyani
                              Apr 19, 2021
                              Resolved
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                              Resolved

                              I have raised the issue with bank and their customer services about not receiving the statement. They are not helping me at all. I posted in tweeter about the same and company assured me that I will get a call to resolve this matter. But no call till now to resolve this. But they have sent me a letter for legal actions. I have made the payments but do not see my credit card amount reduced... They are not helping me with my statements. I really want to see where my all money is gone. Please help me..
                              Aug 14, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 19, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (071332) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team  
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                                M
                                Mrs. Sangeeta Doiphode
                                Apr 18, 2021
                                Resolved
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                                Resolved

                                Address: Mumbai

                                WORST, CHEATING, LYING, FAKE, FRAUD, GREEDY, SHAMELESS and DISGUSTING
                                icici bank and their branches Khopoli, Raigad and Tardeo, Mumbai
                                respectively.

                                This icici bank is a TRULY HANDICAPPED, LAME, CARELESS, NEGLIGENT and
                                BOTHERLESS towards the customer's complaint. The icici bank on purpose
                                wants to SHEILD their staff members even though they behave MANNERLESS,
                                INDISCIPLINED, MISCHIEVOUS, HARRASSING and DISTURBING.

                                Almost even after a month icici bank dosen t have the CALIBRE to
                                take any action against their CHEAP, CHEATING, LYING, FAKE, and FRAUD
                                deputy manager sangya jain and branch manager tushar patil from Khopoli
                                branch and branch manager siddesh kolvankar from Tardeo, Mumbai branch.

                                This is CLEAR and EVIDENT that icici bank on purpose INSTIGATES,
                                PROVOKES, and ENCOURAGES their employees to BEHAVE MANNERLESS,
                                INDISCIPLINED, MISCHIEVOUS, DISGUSTING, DISTURBING AND SHAMELESS.

                                In icici bank there are only rules for the customer's and not to
                                their CHEAP, CHEATER and LIAR employees. In Khopoli branch whenever a customer is calling for some work in the banking hours(04:30pm) it is not
                                answered or insulted by their SILLY STUPID SHAMELESS lady staff geeta
                                kokje. And from the same Khopoli branch if their icici bank's MANNERLESS,
                                INDISCIPLINED, MISCHIEVOUS, DIRTY, DISGUSTING AND SHAMELESS sangya jain, tushar patil and from Tardeo, Mumbai branch siddesh kolvankar are calling
                                after banking hours (05:00 - 07:00 pm) it is acceptable, and neverever any
                                action is taken or asked anything but the customer's complaint is closed
                                without any prior notice or resolution.

                                Never ever believe or open any accounts in this CHEATING, CHEAP,
                                CARELESS, BOTHERLESS, IGNORANT, NEGLIGENT and DISGUSTING icici bank. The icici bank is a FAKE, FRAUD, DISGUSTING AND SHAMELESS bank. It is always a LOW-GRADED, LIAR, LAME, HANDICAPPED and CRIPPLED bank without any action shown towards their MANNERLESS, INDISCIPLINED, MICHIEVIOUS, DISGUSTING, SHAMELESS, HARASSING, FAKE AND FRAUD employees.
                                Aug 14, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 19, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (071215) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team 
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                                  M
                                  Mohd Adi
                                  Apr 18, 2021
                                  Resolved
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                                  Resolved

                                  Address: Telibagh, Lucknow

                                  I opened the fd backed credit card intant saving account and i have been told that kyc will be done through video kyc but whenever I apply for video kyc error occurs and till now my kyc is pending. I don't wish to visit bank due to outbreak of covid. Kindly help me to done my kyc through video or send someone at my residence
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (067778) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    DINESH DNA
                                    from Mumbai, Maharashtra
                                    Apr 17, 2021
                                    Resolved
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                                    Resolved

                                    Unauthorized Transaction - ICICI Bank payment Rs.199 debited as MSI/ICL Amazon/ 202104172223/761597

                                    Extreme Grievance - I would like to bring it to your notice that, the amount of Rs199/- has been deducted from my ICICI account and the transaction message says MSI/ICL Amazon/[protected]/761597. Neither have I done any transaction nor did I get any OTP during the transaction. Neither am I an Amazon prime member nor have I auto-renewed any item. The amount was debited on April 17th 2021

                                    I don't know how the money can be automatically...
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                                    Sushant Malik
                                    Apr 17, 2021
                                    Resolved
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                                    Address: Nagpur

                                    I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 15th April, 2021. Could you please assist me regarding this. Please find the attachment regarding the same
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                                    Aug 15, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Apr 18, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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