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3.3
Updated: Jun 2, 2026
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14308
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ICICI Bank reviews & complaints page 250

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M
Mohit MSNE
Apr 29, 2021
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Address: Sainikpuri, Hyderabad, Telangana, 500094

₹590/- was deducted from my account without any form of authorization, neither SMS nor call nor opt. Please help is resolving my issue
ICICI Bank customer support has been notified about the posted complaint.
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It was ECSRTNCHGS mentioned in the translation summary.
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    K
    Keerthi Dharmala
    Apr 29, 2021
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    I have been ICICI account holder for last 4 years and now an NRE/NRO account holder. How come they have charged the amount INR 352.82 on 28.04.2021. Who gives the rights to charge the amount without any intimation or proper procedure. And what are these charges for.. I haven't used any such services. And if they are charging just to give you a internet banking option, Debit card and check book, that unreasonable. How do you expect the account holder to withdraw in this digital ERA. Will they come to bank for withdrawal? Shouldn't this be inclusive of service provided by ICICI. Very disappointed to choose it as my NRI account bank.
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
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    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (101226) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      H
      haribhau3
      Apr 29, 2021
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      Resolved

      Dear sir/madam please close/delete my demat account permanently mobile number [protected] email ID [protected]@gmail.com
      Icici direct acc number [protected]
      Name shubham Kale pune maharashtra
      Please close my demat account. Please help me
      May 12, 2021
      Complaint marked as Resolved 
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      ICICI Bank customer support has been notified about the posted complaint.
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        S
        Sheikh Hapheej
        Apr 29, 2021
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        Address: Chhindwara, Madhya Pradesh

        Deducted money "ECSRTNCHGS200321_SR[protected]GST" on date 23-March-2021 and "ECSRTNCHGS200321_SR[protected]" on date 22-March-2021
        Can I why this money has been deducted please
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
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        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          R
          Ravvi Dave
          Apr 29, 2021
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          Would like to bring it to your notice that, the amount of rs999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the l. I have checked this when i was going through my account statement, the amount was debited on 28th apeil 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
          Aug 13, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 30, 2021
          ICICI Bank Customer Care's response           Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team 
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            P
            priyanshu.vid
            Apr 29, 2021
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            I am Priyanshu Rawat. 826.00 Rupees has been deducted from my account as DMC/IN[protected] DP CHGS TILL MAR-21 charges on 27/04/2021. I have never used my Demat account till now. There was no prior notice or notification. I need justification and my money back immediately.
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
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            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (100275) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              M
              Mugdha Kulkarni
              Apr 29, 2021
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              On 27th April 2021, rs. 826 got deducted from my icici savings account. Under DMC/IN[protected] DP CHGS TILL MAR-21 charges. I do not use this specific account for any Dmat transactions. I want to file a complaint against this. And I want my money back in account as soon as possible.
              ICICI Bank customer support has been notified about the posted complaint.
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                M
                musarrat sohail
                Apr 29, 2021
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                My account has been debited with Rs 708 for "Cash Txn chgs-branch-Mar21+GST" without any prior intimation or alert.

                I have never been communicated via Email or SMS for any such charges is going to debited from my account.

                If they can send promotional emails and SMS to their customers then why can't they send an alert about the charges they going to debit.

                This is not acceptable in any case. Kindly process the refund for the debit transaction as soon as possible.
                Aug 13, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Apr 30, 2021
                ICICI Bank Customer Care's response                 Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team 
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                  S
                  shivangivermambd@okicicibank
                  Apr 28, 2021
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                  Resolved

                  I am an account holder of icici bank.Due to my personal issues i was not aware of MAB charges and i was not using my registered mail id. Now currently after checking my account statement there are some deduction of amounting rs 305.83 on 23 april 2021 and rs 498.56 on 26 april 2021

                  Kindly request you to refund / reverse the amount as early as possible to meet my urgent economical needs.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  View replies
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (099822) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    N
                    Nayan Rajvansh
                    Apr 28, 2021
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                    Resolved

                    Address: ICICI BANK LIMITED, DESTINATION CENTRE, HADAPSAR, PUNE.411028

                    Hi,

                    There is a deduction happened of Rs. 766.25 with description as subject, without any prior notice or anything.

                    Why this happened ?
                    I need my money back . It's a fraud.
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
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                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (097695) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team   
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                      A
                      aakash876
                      from Noida, Uttar Pradesh
                      Apr 28, 2021
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                      Resolved

                      Address: ICICI Bank Towers, Bandra-Kurla Complex Mumbai Mumbai City District Maharashtra India - 400051

                      My account have been deducted with Rs 4.15 and Rs 6.18 without any reason. Customer care was of no help. Later my account again deducted with money without any reason but this time the amount was big. It was deducted with amount of Rs 598.01 and with Rs 350.51. I am a low salaried person and they are deducting big sum of amount with any reason. I am attaching required proof.
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Apr 28, 2021
                      ICICI Bank Customer Care's response                       Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (096962) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        P
                        Pandi arajan
                        from Chennai, Tamil Nadu
                        Apr 28, 2021
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                        Address: ICICI Bank, Cenotaph Road Branch

                        Very Very Worst experience. Poor customer service. I requested for simple EMI mandate on 16.03.2021 since two months are over my problem is not resolved. I have been requested to visit the Cenotaph road Branch by the staff more than 2 times and i have provided all the documents. But still they are just throwing the issue to other team and no resolution is given to me. I paid my last two EMIs in Bank in person and wasting my time by put permission in my office for just paying EMI. This is not at all accepted. I have borrowed 3 loans from HDFC bank, I never faced any issues and i have not even visited the Branches till the loan closure. Very Poor service.
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 28, 2021
                        ICICI Bank Customer Care's response                         Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (096973) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          Tanmay113
                          Apr 28, 2021
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                          I did not open any demat account with ICICI, still 826₹ got deducted on Apr-27 from my account (DP CHGS till Mar 2021)

                          There was no communication related to this. And this should not happen without any consent.

                          I want money refunded back to my account.

                          Regards,
                          Tanmay Dubey
                          ICICI Bank customer support has been notified about the posted complaint.
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                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (097009) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            M
                            maheshkumar9123
                            Apr 28, 2021
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                            I have closed my demat account before 2020, but why am i being charged again. The demat account was opened as a free account and then charging 800 rupees is a scam.

                            Also i did not get any notification of deduction to my registered mobile number.
                            ICICI Bank customer support has been notified about the posted complaint.
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                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (097111) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              R
                              Radhe Account
                              from Ahmedabad, Gujarat
                              Apr 28, 2021
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                              Address: 307, RADHA SADAN, SECTOR 29

                              Hello,

                              we have used POS machine of ICICI bank (MID-[protected] TID[protected], on the date of[protected] our customer have used his rupay card for purchase of some products. by mistake we entered amount of Rs.5710/- instead of Rs.571/-. we immediately void the wrong payment of Rs.5710/- with approve code - 468858.

                              Further we wait for 2 days for refund the void amount to customer saving account but he didnt received the amount. then we talk to customer care of ICICI BANK MERCHANT DEPARTMENT for many time and given all supporting documents but today we got mail that "We do not have system functionality Rupay transactions for manual capture, hence we cannot process the same."

                              Still customer not received the amount and facing the problem for rs.5710/-.

                              copy of void slip attached herewith.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 28, 2021
                              ICICI Bank Customer Care's response                               Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (097092) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                P
                                Pawan S Khandelwal
                                Apr 28, 2021
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                                Resolved

                                Website: icicibank.com

                                Since last 3 months, amount of Rs. 169 is being deducted from my account in the name of VSI*AMAZON STAN. It is unclear to why this is happening.
                                I called Amazon customer care & they told to contact bank regarding same as there is no such deduction from their side.
                                After contacting ICICI, they informed me that the amount is being deducted through Amazon only & it cannot be unsubscribe without their help.

                                I am attaching bank statement highlighting monthly deduction of Rs. 169 on every 8th.
                                Aug 13, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 28, 2021
                                ICICI Bank Customer Care's response                                 Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (096957) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  R
                                  Rajjshs
                                  Apr 28, 2021
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                                  Address: Contact number me//7477831121

                                  Contact number me//[protected]
                                  ICICI Bank customer support has been notified about the posted complaint.
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                                    D
                                    debabratanayak4
                                    Apr 28, 2021
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                                    Hello, i have been with icici bank since 2011. Seems there is an amount of 550.67/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/in dp chgs till mar 2021 is shown in the statement. So please make sure to credit the amount which has been debited so far and close my demat account not to have the same deduction in future. Thanks.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (096963) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      A
                                      Altair Aras
                                      from Ahmedabad, Gujarat
                                      Apr 28, 2021
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                                      Resolved

                                      Hi Vivek Jagad here. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-21) on 27-apr-2021. I have neither subscribed nor used my demat account till now.

                                      Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                      Mentioned the transaction remark - dmc/[protected] dp chgs till mar-21

                                      We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                                      Kindly refund my money at earliest.
                                      Aug 15, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Apr 28, 2021
                                      ICICI Bank Customer Care's response                                       Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (096965) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        R
                                        Rafi t y
                                        Apr 27, 2021
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                                        Address: Davanagere

                                        Please give the reason, why my credit card application rejected.
                                        ICICI Bank customer support has been notified about the posted complaint.
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                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (096967) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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