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ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
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ICICI Bank reviews & complaints page 249

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S
s.abhimanyu7925
from Powai, Maharashtra
May 1, 2021
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In my icici accout no, rs.116.82 debited as "rwdfee/3611469/120321+gst". I did not redeem any points from my debit card. How could you debit money from the account without any information?

Kindly confirm the unauthorised transaction.
Any help would be appreciated!
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (115752) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
s.abhimanyu7925's [Complaint's author] reply, May 8, 2021
I have mailed you the concern with the respective email id.
Kindly help me with the resolution and refund the amount.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (115752) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
s.abhimanyu7925's [Complaint's author] reply, May 8, 2021
I can't add this email id
[protected]@icicibank.com
is invalid.

Tried:
[email protected]
email address does not exist.

What kind of a game is this?
Is this what you call assistance?

Please give a valid email id
In my icici accout[protected] no, Rs.116.82 debited as "rwdfee/3611469/120321+gst" on 29th April 2021.
I did not redeem any points from my debit card on 12th March 2021.

How could you debit money from the account without any information?

Kindly confirm the unauthorised transaction and help me resolve this issue!

Name - Abhimanyu Sharma
Ph. No. - [protected]

Regards,
Abhimanyu Sharma
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    S
    shaibajit
    May 1, 2021
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    I have received the following mail -
    "A purchase of INR 900.00 has been made using your Debit Card linked to ICICI Bank Account XX360 on 01-May-21. Info: VIN*GOOGLE Lig."

    Although I have not done any such purchase/ payment.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      Z
      zeeshan48
      May 1, 2021
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      Hi,
      826.00 rupees has been deducted from my account as (DMC/IN[protected] dp chgs till mar-21) on 27-apr-2021.

      Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

      Mentioned the transaction remark - dmc dp chgs till mar-21

      We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

      Kindly refund my money at earliest

      Contat Number: [protected]
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 04, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      May 17, 2021
      Updated by zeeshan48
      Hi ICICI Team,
      Could you please check on this issue and refund my amount of Rs 824.

      Thanks,
      Zeeshan
      May 25, 2021
      Updated by zeeshan48
      There is no response from ICICI Bank. Can you please reply
      826.00 rupees has been deducted from my account as (DMC/IN[protected] dp chgs till jul-21) on 27-aug-2021. Didn't got any alert messages from registered mobile number. This very unfamiliar behavior of the bank towards customers. I should get my money back
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        M
        Mahalingam Vaidyanathan
        May 1, 2021
        Resolved
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        Resolved

        Dear Sir,

        I am writing to you with complete faith on the system.

        I am using my HPICICI credit card for many years. I used to put my petrol only in HPCL bunk. Since I have the HP card there are no service charges charged.

        However last month in my statement the reversal did not happened and I raised a complaint on 28th March and the complaint number is SR[protected]. To my surprise customer care team replied that We are unable to reverse HPCL surcharge on your ICICI Bank Credit Card no.XX11 as the transaction is not at an HPCL outlet".

        I have shared all the evidences however your team calling out that I did not put the petrol in the HPCL bunk.

        I need your support and let me know how should I prove that I had put petrol in HPcL bunk.

        Thanks & Regards
        Vaid
        Sep 4, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        May 02, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (109559) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team  
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          K
          Karthikeyan Manivel
          May 1, 2021
          Resolved
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          Resolved

          Address: ICICI Bank india

          I have an ICICI salary account and I could see that there was a deduction of Rs.826 from my savings account on 27th April. I tried to recollect my transactions but there were no expenses matching this amount. Then after googling I came to know that it was charged for my demat account that I opened last year. This seems to be totally unethical and unfair as I was told that there will not be any charges whatsoever when I opened it.
          If there are any changes in the policies, I should have been intimated and there was no communication of that sort from ICICI. I tried to get in touch with the agent who helped me in opening my demat account but it seems like she left job. I never expected this kind of behaviour as I believed that my demat account will be a separate entity and there will not be any deduction from savings account without my consent.
          Though I might have signed a few documents as account opening formalities, I never thought ICICI would take my hard earned money from my savings account without my consent. This really shattered my trust in ICICI and so I am thinking of closing savings, NPS, demat and other accounts if ICICI is going to justify this deduction using documents from opening formalities.
          So, I request concerned personnel to take this as high priority and revert those charges as soon as possible.
          Aug 16, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 02, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (109466) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team   
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            Z
            zeeshan48
            May 1, 2021
            Resolved
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            Resolved

            Hi,
            826.00 rupees has been deducted from my account as (Dmc dp chgs till mar-21) on 27-apr-2021.

            Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

            Mentioned the transaction remark - dmc dp chgs till mar-20

            We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

            Kindly refund my money at earliest
            Aug 7, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            May 01, 2021
            Updated by zeeshan48
            Contat Number: [protected]
            May 01, 2021
            Updated by zeeshan48
            DMC/IN[protected]
            Verified Support
            May 02, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              S
              sumit_dutt_sharma
              May 1, 2021
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              Address: FH-1, Naher colony, Bulandshahr

              Date of the incident: 28-Apr-2021

              My Number: [protected]

              Descrption: My account deduct with the amount of Rs.29.5/- Due to ATMDEC CHG...

              Desirable resolution: Refund my money.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (109476) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team   
              sumit_dutt_sharma's [Complaint's author] reply, Jun 4, 2021
              What are you doing on this????
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                S
                Saurabh221996
                May 1, 2021
                Resolved
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                Total 826 rupees got deducted from my account with out providing any information. I want my money back as soon as possible. This is such an unprofessional behaviour from you guys. How you guys can do such things. I haven't recieved any message for such.
                Aug 8, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (109479) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team   
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                  S
                  Saurabh221996
                  May 1, 2021
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                  The amount of 826 rupees has been deducted from my account on 27th April 2021 without providing any information. I have attached the screenshot for further information.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    S
                    Saurabh221996
                    May 1, 2021
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                    Why you guys deducted 826 rupees from my account with out providing any information and prior notice.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      A
                      Abhi3093
                      May 1, 2021
                      Resolved
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                      There have been deduction of rs 600 within 2 days from my icici bank savings account without my knowledge and consent. They don't even notify you after the transaction. Please justify the reason, otherwise this is complete fraud with your customer
                      Aug 13, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 02, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (109386) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        K
                        Kmaan
                        Apr 30, 2021
                        Resolved
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                        Resolved

                        Address: Railway road, Nangal dist Ropar ,Punjab 140124

                        Hi Team,

                        Amount of 2359/- rs deduct from my ICICI bank account under remarks NACH_AD_RTN_ CHAG. One deduction of amount 4442/- with remarks LPRUP[protected]_DM_KULDEEP_SI .Why this deduct without any intimation? This is totally worst I'm in hospital and your bank deduct this amount continuously. I want strong revert with reversal amount from you. Please provide reason Immediately

                        Also your customer care not do clarity on it. Where I going for this solution pls confirm.

                        Regards,
                        Kuldeep Singh
                        Email- [protected]@gmail.com
                        Mob: [protected]
                        May 3, 2021
                        Complaint marked as Resolved 
                        Still solution pending by agent, also customer care asking to go nearest branch but branch executive asking we can't do your help it will be resolve only by customer care. My next EMI date is 5th may and 2nd's EMI date is 10th may, no balance in my account because bank taking no responsibility for Deduction so please tell me can I use same account in future or not if no solution by ICICI bank..?
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 02, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        May 03, 2021
                        Updated by Kmaan
                        Incomplete Information still solution pending by agent, please solve this immediately
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                          Alpeshproducer
                          Apr 30, 2021
                          Resolved
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                          Resolved

                          Icicidirect is cuting DP CHARGES, FROM MY BANK WITH OUT ANY INTIMATIONS, how can they cut?

                          Thanks
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (104270) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team 
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                            S
                            Shweta0608
                            from Agra, Uttar Pradesh
                            Apr 30, 2021
                            Resolved
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                            Resolved

                            Hi team,

                            My old ICICI food card was replace last month and no amount was credited to my new food card for the month of March. This is my food card number [protected]
                            Could you please check why it's not being credited?

                            Thanks,
                            Shweta chaurasia
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (104289) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team 
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                              Sandee280
                              Apr 30, 2021
                              Resolved
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                              Resolved

                              Address: H.NO:-8-20,FT.NO:-102, GAYATRI VIHAR,DILSUKHNAGAR

                              ₹590/- was deducted from my account without any form of authorization, neither SMS nor call nor opt
                              Aug 7, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (103579) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                Anushree Menon
                                Apr 30, 2021
                                Resolved
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                                Resolved

                                Even after submitting Mortgage NOC letter from CIDCO, ICICI BANK is not releasing my security deposit of 50, 000rs.

                                I've also written emails to the authorities but no response.
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (103583) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  NishaSharma5
                                  Apr 30, 2021
                                  Resolved
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                                  Resolved

                                  Address: Lucknow

                                  Hello,

                                  My Name is Nisha Sharma. 826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-19) on 27-apr-2021. I have neither subscribed nor used my demat account till now.

                                  Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

                                  Mentioned the transaction remark - dmc/[protected] dp CHGS till MAR-21

                                  We people are here because of trust towards icici. But this is totally an unacceptable behavior from icici. Don't ever do this without a customer acceptance, otherwise we can loose the trust.

                                  Kindly refund my money at earliest.

                                  Regards,
                                  Nisha Sharma
                                  Aug 27, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Apr 30, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (103591) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    SyedDanish Ali
                                    Apr 30, 2021
                                    Resolved
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                                    Resolved

                                    826 INR has been charged DP ACC [protected], while the plan was having AMC free. Please reverse the amount 826 INR charged. There is no response for the Regional Manager and reply on the helpdesk. It was advised by the representative that there would be no Dp Chagres for the demat account at ICICI direct while you have to pay the brokerage fees.
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (109352) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      M
                                      Mathangi Jaganmohan
                                      Apr 30, 2021
                                      Resolved
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                                      Resolved

                                      There is deduction in my account by the name VSI/WWW MONEYCO which is not authorized by me. I am not sure who gave the authority. I checked in the online there are many such complaints especially in case of ICICI bank. Please look into and correct it.
                                      Aug 7, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Apr 30, 2021
                                      Updated by Mathangi Jaganmohan
                                      The amount is Rs. 999
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (103503) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        Ramkrishna Bhandare
                                        Apr 29, 2021
                                        Resolved
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                                        Resolved

                                        Hi ICICI

                                        I got 2 failed transactions stating that the transaction timed out at the beneficiary bank. My Account is debited with the amount.

                                        Please note the details below:

                                        IMPS Transaction Ref[protected]
                                        IMPS Transaction Ref[protected]

                                        Amount 1278 is deducted 2 times from my account.

                                        Please credit it back.

                                        +91 [protected] ramkrishna.[protected]@gmail.com

                                        Thanks,
                                        Ramkrishna Bhandare
                                        Aug 7, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (103505) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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