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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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A
Arunpressu
May 5, 2021
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Hi

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Could you please assist me regarding this. Please find the attachment regarding the same
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (119548) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    prajkta1234
    May 5, 2021
    Resolved
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    Resolved

    I would like to bring it to your notice that, the amount of ₹ 863.31/- has been deducted from my ICICI account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction . The amount was debited on 5 may 2021 . Could you please assist me regarding this. Please find the attachment regarding the same. Take necessary action please.
    Aug 14, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 05, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      M
      Mayank Pahuja
      May 4, 2021
      Resolved
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      Resolved

      The account was opened as salary account on a ZERO balance and later on Mab charges have been deducted by the bank. I was not informed even about that. This is totally a fraud by bank, in a situation of this covid times, this is a theft done by icici. And i dont know how many more person are like me.
      I want refund and asap.
      Deduction done on 26 apr 2021
      Screenshot atached
      Aug 22, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      May 06, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        R
        Ravikiran T
        May 4, 2021
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        DMC/IN[protected] DP CHGS TILL MAR-21

        Debited 826 rupees

        I have not used Demat account. But still got debited.

        Need refund of 826 rupees
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (116388) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team   
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          H
          Harshphore
          May 4, 2021
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          826 rupees debited without information, plz refund. Or shall i report this in consumer Court ...
          Plz refund asap.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team 
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            R
            RRSahay
            May 4, 2021
            Resolved
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            Resolved

            I wanted fund transfer but even after correct inputting of grid values many times, it failed. message- Grid card authentication disabled.

            Please look into matter. Will be forced to close the account.

            A/c no.[protected]
            Aug 14, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            May 04, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team
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              N
              Nishkarsh magotra
              from Mohali, Punjab
              May 4, 2021
              Resolved
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              Resolved

              I have a savings account with ICICI bank. But someone else's credit card is linked to my account. I keep getting transaction alerts for credit card on my ph. No. & My email id even though I don't have any credit card. I've tried contacting icici customer care a lot of times but they continuously fail to resolve my issue. Each time i call, they keep transferring calls to other departments & ultimately put me in hard hold & disconnect the call.
              This is a serious security issue with my bank account.
              Solve it ASAP
              Aug 22, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 04, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (116443) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                K
                Kmaan
                May 4, 2021
                Resolved
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                Resolved

                Address: ICIC bank, Railway road, Nangal district Rupnagar, Punjab 140124

                Dear Team
                Amount of 2359/- rs deduct from my ICICI bank account under remarks NACH_AD_RTN_ CHAG. One deduction of amount 4442/- with remarks LPRUP[protected]_DM_KULDEEP_SI .Why this deduct without any intimation? This is totally worst I'm in hospital and your bank deduct this amount continuously. I want strong revert with reversal amount from you. Please provide reason Immediately

                Also your customer care not do clarity on it. Where can I go for solution pls confirm.
                I marked 1st escalation to you and your agent
                asked it will 100% refundable but you have download Team Viewer app and give access to him for my phone then he will check is it a genuine customer? whts the way to resolve this how can I do this, so many confidential data in my phone.

                Your customer care totally worth they asking please visit your nearest branch for support and branch member asking it can resolve only by customer care. My new EMI date 5th may and 10th may if you are not provide me help again we miss same .

                Please it's my humble request to you without taking remarks from customer don't close his escalation as resolved.

                Regard
                Kuldeep Singh
                Email- [protected]@gmail.com
                Mob: [protected]
                Aug 14, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 04, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  C
                  Resolved
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                  Resolved

                  Please reverse the transaction - [protected] done on May1st through Paytm to recharge fast tag for vehicle number TS08R----11. Please let me know if you need any info.
                  Aug 10, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  May 04, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Sushmitha K M
                    May 3, 2021
                    Resolved
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                    Resolved

                    An unauthorised transaction took place on 16 August'2020 from my ICICI bank account. I was shocked when i got this message that a transaction of 399 INR from VSI/ RAZ lagom L has been done from my bank account, as no OTP was asked for it, the amount was just deducted.
                    Look into this on urgent basis.
                    Attached screenshots for reference
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (116492) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team   
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                      A
                      Akshay741
                      from Noida, Uttar Pradesh
                      May 3, 2021
                      Resolved
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                      Resolved

                      This is with reference to the subject cited above. In this connection you are informed that I am the account holder in ICICI BANK. My previous employer in Gurugram opened account in ICICI Bank as salary account. In present, due to the present situation of pandemic Covid-19, it is not possible for me to go personally in my Branch. Therefore, i submitted my complaint on ICICI PORTAL regarding complaints. Officials of ICICI BANK directed me to contact the nearest ICICI Bank Branch to get passbook and atm by submitting my Identity Proof.

                      In view of the above, i contacted the nearest ICICI Branch to get my grievance resolved. But they refused to serve me and directed to contact my Branch in Gurugram. In this devastating situation of Covid-19, it is not possible for me to address my grievance personally at Gururam Branch.
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      May 04, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (116545) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team 
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                        L
                        Larissa Mendes
                        May 3, 2021
                        Resolved
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                        Resolved

                        Hello I have been charged every month INR 199/- and checked my statement it would say Vsi/Amazon stan. I have not authorized this transaction. How do I stop being charged that amount. Please help. Find attached image for reference
                        Aug 5, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (116553) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team 
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                          D
                          Dinesh Shekher
                          May 3, 2021
                          Resolved
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                          Resolved

                          Within a month, icici has charged me 2360 as bounce charges. I have been paying my ecs on time.
                          Aug 5, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (115586) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            R
                            Ridhima Nagpal
                            May 3, 2021
                            Resolved
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                            Resolved

                            Amount reduction of Rs. 2000 twice from my ICICI Savings account. I did not make this payment, neither was i informed about it. The first payment is to Dr Tran for funding w the acc number ending in 1929 and the other transaction of Rs. 2000 to the same account number. In total of Rs. 4000 has been deducted from my account in the time period of 2 months. I want my money back. Kindly look into this asap.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (112303) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team 
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                              A
                              Amruta Patade
                              May 3, 2021
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                              Resolved

                              I have icici demat account at icici direct. On 29th April Rs. 385.97. debited from my saving account. I have no idea about this deduction. In Narration written eba/nse n 2021079/[protected]
                              Kindly let me know which kind of deduction is this?
                              Aug 5, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (112360) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team   
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                                C
                                coolananth
                                May 3, 2021
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                                Resolved

                                DCardfee how is it calculated

                                HI i have been charged with DCardfee of 706.82 what is the breakup calculation for this charge ? and why is this not same each year?...
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                                A
                                ashsud
                                from Delhi, Delhi
                                May 3, 2021
                                Resolved
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                                Resolved

                                I Received SMS from ICICI BANK that RS-1699/- deducted from my credit card to ONE ASSIST PLAN.

                                Please deactivate and refund my money within a day.

                                Date of incident: 03 May 2021
                                ICICI Credit Card No. 4xxx5008
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Ashsud, we regret the inconvenience caused to you, this shouldn't have happened. We assure you that the plan will be cancelled and a full refund will be initiated from our end. Please provide your Membership ID and contact information via this link http://survey.webengage.com/ws/~1qq44ps and our team shall connect with you on a priority - Nitesh, Team OneAssist
                                ashsud's [Complaint's author] reply, May 3, 2021
                                Membership ID means...
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (111480) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                ashsud's [Complaint's author] reply, May 4, 2021
                                Mail sent
                                ashsud's [Complaint's author] reply, May 4, 2021
                                membership no. is IAB635268
                                Received today through sms
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                                  A
                                  AKSHAY KOLARE
                                  May 3, 2021
                                  Resolved
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                                  Resolved

                                  I had opened account in 2016, which was provided by company. All services were good so I decided to stick with icici bank even after losing my job. I had the last 1200 rs to survive in pandemic and the bank deducted that also.
                                  If you had informed me before I must have freezer my account. Please refund
                                  Aug 5, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (112489) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    N
                                    Natin Malik
                                    May 3, 2021
                                    Resolved
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                                    Resolved

                                    Hi
                                    Without my consent and permission icici bank has deducted money out of my savings account for demat services which i never approved or applied for.
                                    They deducted 633rs without my consent.
                                    I would like my money refunded and also would like an explanation that how without my knowledge there is a DMAT account running on my name.

                                    Regards,
                                    Jatin Malik
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (111501) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      P
                                      pardeeep1984
                                      May 3, 2021
                                      Resolved
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                                      Resolved

                                      ICICI bank has debited twice on the same day[protected] and statement shows 2 entries of deductions.
                                      First entry:
                                      [protected] MABchgs-Feb21+GST 607.60 was charged.
                                      Second entry on the same day:
                                      [protected] MABchgs-Mar21+GST 380.91

                                      Since there was no scope for further deduction therefore no further deduction was made. I am without a job and kept that money safe for tough times ahead in pandamic.

                                      I would really appreciate if you could address the issues and restore the deducted amount back.

                                      Account holder name: Pradeep Kumar
                                      A/C No :[protected]

                                      Thanks
                                      Pradeep Kumar
                                      [protected]
                                      Aug 5, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (111476) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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