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ICICI Bank Complaints & Reviews

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Updated: Jun 2, 2026
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N
Nitinw007
May 6, 2021
Resolved
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I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account on 5th May 2021 and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I have been observed that on 6th May 2021.

I would request you to look into this issue and try to resolve this asap.
Aug 16, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
May 06, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (122784) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    SubashSai
    May 6, 2021
    Resolved
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    Resolved

    Address: Bangalore

    I had applied for housing loan and paid 15694 rs as processing fees, first level relationship manager Vishal Shaey called and enquired about the property on the same day of loan applied online i.e on 09-02-21, and said loan is not possible for your property at per Icici bank terms and said the processing fees will be refunded and the same been told by second level relationship manager Sachin B M too, even customer care team had created SR[protected]. It's been more than 3 months now, till date the amount is not refunded, for no service by them they hold by money with them with out refunding. Please help on this issue reported.
    Jul 8, 2021
    Complaint marked as Resolved 
    Received the refund amount paid
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    May 06, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (122788) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    May 13, 2021
    Updated by SubashSai
    By now I sent more than 20 times to the email you provided and shared all the details, no reply at all! and now again you are asking to send mail, so now I need to start from first again is it? It's never ending story is it? You are not concerned about customer at all is it?
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      krushan shelke
      May 5, 2021
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      With out any notice icici bank deduct around Rs. 1080 within 2 days. All charges are ecsrtnchg they just deduct without no reasons or any justification My account no:[protected]. I want my hardwork money back. I want proper justification in each single rupees and want my money back.
      ICICI Bank customer support has been notified about the posted complaint.
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        krushan shelke
        May 5, 2021
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        With out any notice icici bank deduct around 2k within 5 days. All charges are ecsrtnchg they just deduct without no reasons or any justification My account no:[protected]. I want my hardwork money back. I want proper justification in each single rupees and want my money back.
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (122762) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          G
          Gurpreetsi
          May 5, 2021
          Resolved
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          Resolved

          Hello, I have recently opened an account with ICICI Bank and there was no obligation of minimum balance required for my account.Last week 289.2 rupees was deducted from my account under the MAB chgs, without even notifying me or sending me a message for the deduction . I thought that i might have bought something and forgot about it but in the statement today i received, it displayed that i have been charged for something spelt as MAB chgs . It have never happened before and at the time of opening my account i was not made aware of any such charges, so why am i charged of something which i was not made aware of in advance. Please look into the matter and help me in getting a refund of my money as soon as possible. My account balance have been lower before also, but why is it happening now?
          Aug 13, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          May 06, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Samidhya Karmakar
            from Mumbai, Maharashtra
            May 5, 2021
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            Address: Vadodara, Gujarat

            Debited INR 2044 from my personal savings A/C in name of - "VSI*RAZEDUNE" which is done without my knowlwdge, without any OTP.

            This is completely unethical & fraud.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (122722) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Shaleshc1994
              May 5, 2021
              Resolved
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              Resolved

              Sir

              I have ordered a allen solly men t-shirt on 17 th April 2021 . It was to be recieved on 20th april 2021.

              returned my product. Amazon initiated the refund on 21/04/2021 and it was expected to come on 26/04/2021

              Amazon gave me the reference id 612986 but the Icici bank has still not credited my money.

              This is urgent please help me as soon as possible
              Aug 18, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              May 06, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (122807) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                sabariram1234567
                May 5, 2021
                Resolved
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                Resolved

                Address: 236, Velachery main road , selaiyur Chennai 600073

                Dear Sir/madam,
                I'm Sankari holding ICICI savings account for past 4 years. A/C# [[protected]] in Chennai.
                Without any intimation my account has been debited. I have never come across something like this on a monthly basis.
                Please take some action against the bank, if it is not complying RBI standards / guidelines.

                26/04/21 D MABChgs-FEB 324.50
                26/04/21 D MABChgs-MAR 291.96
                Aug 14, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                May 06, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  D
                  Devi L
                  May 5, 2021
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                  My self Devi L I have never used dmat account but 413 rs was deducted from my account on 27/04/2021 without any notice to my number revert my amount on priority.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    K
                    K.kathuria
                    May 5, 2021
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                    Address: 1153/71, Jawahar Nagar Camp, Palwal - 121102

                    I am Kunal Kathuria, an ICICI Bank account holder. The amount of 826.00 Rupees has been deducted from my account as DP CHGS TILL MAR-21) DP charges on 27/04/2021. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction
                    messages on my mobile. I need justice and my money back immediately. My Account Number is[protected].
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (120766) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      B
                      brijeshkumar2789
                      May 5, 2021
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                      Hi Team,
                      This is very pathetic to say that ICICi is imposing an unwanted penalty on my account on an expired credit card whose Card number is [protected].
                      New Card has been issued against the expired Credit card but the outstanding amount does not carry forward to the new card and now ICICI is charging a penalty on the expired card.

                      Few Days Lien Amount already deducted from my Account[protected] Rs. 2190/ on 15 April 2021-
                      Now again i received msg that Rs. 2764.14/- amount will also be deducted due to which i am escalating.

                      If this issue wouldn't be sorted out, I will file a complaint in consumer court.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (119606) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Avijit887
                        May 5, 2021
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                        Address: 1 nandan kanan dp nagar near kolony bazar belgharia

                        Respected Sir

                        My Account no[protected] branch bhowanipore kolkata IFSC no -ICIC0006275.
                        Sir It was my salary account science 2012, after left my company i have been maintaining my account till now.But sir 26.04.2021 MAB charges feb and march 21 was deducted without any msg or Email .After getting my bank statement it was found .

                        Sir I want to continue my account, Because the service of ICICI is best.Kindly Refund my MAB charges amount .

                        With Regards
                        Avijit Roy
                        Ph-[protected]
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        May 05, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        May 06, 2021
                        Updated by Avijit887
                        Please see the matter
                        May 07, 2021
                        Updated by Avijit887
                        Sir
                        As prove I attached statement

                        May 10, 2021
                        Updated by Avijit887
                        Sir problem Not Solve yet
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                          A
                          Arunpressu
                          May 5, 2021
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                          Hi

                          I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Could you please assist me regarding this. Please find the attachment regarding the same
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (119548) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            P
                            prajkta1234
                            May 5, 2021
                            Resolved
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                            Resolved

                            I would like to bring it to your notice that, the amount of ₹ 863.31/- has been deducted from my ICICI account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction . The amount was debited on 5 may 2021 . Could you please assist me regarding this. Please find the attachment regarding the same. Take necessary action please.
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            May 05, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              M
                              Mayank Pahuja
                              May 4, 2021
                              Resolved
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                              Resolved

                              The account was opened as salary account on a ZERO balance and later on Mab charges have been deducted by the bank. I was not informed even about that. This is totally a fraud by bank, in a situation of this covid times, this is a theft done by icici. And i dont know how many more person are like me.
                              I want refund and asap.
                              Deduction done on 26 apr 2021
                              Screenshot atached
                              Aug 22, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              May 06, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                Ravikiran T
                                May 4, 2021
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                                DMC/IN[protected] DP CHGS TILL MAR-21

                                Debited 826 rupees

                                I have not used Demat account. But still got debited.

                                Need refund of 826 rupees
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (116388) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team   
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                                  H
                                  Harshphore
                                  May 4, 2021
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                                  826 rupees debited without information, plz refund. Or shall i report this in consumer Court ...
                                  Plz refund asap.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team 
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                                    R
                                    RRSahay
                                    May 4, 2021
                                    Resolved
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                                    Resolved

                                    I wanted fund transfer but even after correct inputting of grid values many times, it failed. message- Grid card authentication disabled.

                                    Please look into matter. Will be forced to close the account.

                                    A/c no.[protected]
                                    Aug 14, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 04, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      N
                                      Nishkarsh magotra
                                      from Mohali, Punjab
                                      May 4, 2021
                                      Resolved
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                                      Resolved

                                      I have a savings account with ICICI bank. But someone else's credit card is linked to my account. I keep getting transaction alerts for credit card on my ph. No. & My email id even though I don't have any credit card. I've tried contacting icici customer care a lot of times but they continuously fail to resolve my issue. Each time i call, they keep transferring calls to other departments & ultimately put me in hard hold & disconnect the call.
                                      This is a serious security issue with my bank account.
                                      Solve it ASAP
                                      Aug 22, 2021
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 04, 2021
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (116443) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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                                        K
                                        Kmaan
                                        May 4, 2021
                                        Resolved
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                                        Resolved

                                        Address: ICIC bank, Railway road, Nangal district Rupnagar, Punjab 140124

                                        Dear Team
                                        Amount of 2359/- rs deduct from my ICICI bank account under remarks NACH_AD_RTN_ CHAG. One deduction of amount 4442/- with remarks LPRUP[protected]_DM_KULDEEP_SI .Why this deduct without any intimation? This is totally worst I'm in hospital and your bank deduct this amount continuously. I want strong revert with reversal amount from you. Please provide reason Immediately

                                        Also your customer care not do clarity on it. Where can I go for solution pls confirm.
                                        I marked 1st escalation to you and your agent
                                        asked it will 100% refundable but you have download Team Viewer app and give access to him for my phone then he will check is it a genuine customer? whts the way to resolve this how can I do this, so many confidential data in my phone.

                                        Your customer care totally worth they asking please visit your nearest branch for support and branch member asking it can resolve only by customer care. My new EMI date 5th may and 10th may if you are not provide me help again we miss same .

                                        Please it's my humble request to you without taking remarks from customer don't close his escalation as resolved.

                                        Regard
                                        Kuldeep Singh
                                        Email- [protected]@gmail.com
                                        Mob: [protected]
                                        Aug 14, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        May 04, 2021
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                        Regards,
                                        ICICI Bank Customer Service Team
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