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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 253

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J
Jayarajug
Apr 9, 2021
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There was deduction of 1899 from my account on Feb 15th, 2020 without my consent. And same thing happened again on Apr 9th, 2020. Even though I emailed to ICICI regarding this issue last year, there wasn't any response from them. I need immediate cancellation of this service for which 1899 getting deducted, and also need refund of both these amounts.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (045622) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    H
    himant g
    Apr 9, 2021
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    Address: Dr#.3156 Ambha Yelamma Nilaya RPC layout, 13th Main Road, RPC layout Attiguppe bus stop near syndicate bank

    Hello

    Below mentioned transaction could not understadning why it been debited..

    EBA Transaction on ICICI Direct

    Date : 05/04/2021 ( EBA/NSE N 2021062/[protected] ) Rs. 7, 244.96

    Date : 08/04/2021 Amount detected from my account ( EBA/Allocate to Segment/[protected] ) Rs. 6895.04
    +2 photos
    ICICI Bank customer support has been notified about the posted complaint.
    Hello sir/Madam,

    I have requested my query still not solved.. can look in to this issues.. from my account money had detected around ( 14, 140 rs ) 1st from the date of 05/04/2021 and second 08/04/2021.

    Kindly resolve assp..

    Thanks,
    Himanth
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      S
      Shyamalta
      Apr 9, 2021
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      ICICI Bank — Rs-590/- deducted
      S
      Shyamalta
      Apr 5, 2021Apr 1, 2021
      Mark as Resolved

      Dear sir ;
      I have an SIP of ICICI Prudential Technology Direct Plan Growth in Groww mobile app.
      The April month sip supposed to deducted on 1 st April to 5 th april.
      But Groww app has informed me on 29 th March that your Sip will be deducted on 30 th march due to some bank holidays up to 5 th april. In case of insufficient balance plenty fees will be charged. Due to insufficient balance its has deducted Rs -590/- ECSRTNCHGS300321-SR[protected]
      My salary came on 31 st evening.
      Now how could i maintain my balance with in Very short noticed period. Thats is impossible for me.
      Kindly arranged to refund Rs-590/- to my account .
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (045699) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        sandeepch19
        Apr 9, 2021
        Nov 14, 2023
        This thread was updated on Nov 14, 2023
        Resolved
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        Resolved

        Fraud Amount deducted via ADTPSLSIPG_00000016003

        Amount deducted via ADTPSLSIPG_[protected] ON 09 MARCH 2021 from ICICI Bank account of Amount Rs. 12270. ICICI Bank customer care replied that amount is deducted via folio number [protected] and the biller is HDFC Life but HDFC Life has no record of such transaction. These transactions are being reported from different parts of country such as hyderabad, gurgaon etc. and in the same manner from ICICI bank accounts on different dates.
        br...
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        S
        santhoshbo santhu
        Apr 9, 2021
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        I would like to bring it to your notice that, the amount of ₹ 999/- has been deducted from my ICICI account and the transaction message says vsi*amazon stan.
        Without my knowledge happened this transactions please take necessary actions & refund my amount.
        +1 photos
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (045630) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          P
          Prajakta\'s Jadhav
          Apr 8, 2021
          Resolved
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          Resolved

          Close OD account and FD's

          Address: Satara

          I have taken od against fd throgh internet banking.now I have paid entire od amount and want to close my od and fd.but through internet banking there msg coming lein is marked on ur fd.so unable to close fd.I have called customer care but no one is supporting.please provide assistance...
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          B
          Bharat Bhushan 2304
          Apr 8, 2021
          Resolved
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          Resolved

          Address: House no 2610, Street no 1, Partap colony, 33 Feet Road, Mundian Kalan, Ludhiana 141015

          Bharat Bhushan

          I am writing for reversing the dp charges which you all have charged
          How can u deduct dp charges? How can you open demat account without informing the customer?

          I had no idea of demat account and how to use them, how you guys open the account? And now you are charging 688 rs.. For just shake of your benefits you guys are opening demat account. Even i dont have have a single details related to demat account.

          Close the demat account as soon as possible and reverse the unnecessary charges.

          06/04/2021 dp chgs till feb-2021 dr.510 and 25/03/2021dmc dp chgs till feb-2021 dr.178.33

          For account no[protected] details please call me on [protected] my registered mobile number.
          Apr 12, 2022
          Complaint marked as Resolved 
          EXCESS CHARGES HAS BEEN REVERSED THANKS A LOT
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 09, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

          Regards,
          ICICI Bank Customer Service Team 
          Apr 11, 2021
          Updated by Bharat Bhushan 2304
          Dear ICICI Bank Customer Service Team

          As I'm account holder of private bank and also bear the high service charges at every level of service provided by bank because of high level of super fast service with zero tolerance level mistake so please reverse the charge which are inadvertently deduct by bank as soon as possible.
          Since Bank charge high service charges for fast response to account holder so revert back quickly.
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            M
            Murugan Kumar
            Apr 8, 2021
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            Resolved

            I had purchased my Two Wheeler motorcycle ( Ka05 EQ 6308) in 2003. I had taken vehicle loan from ICICI Bank Bangalore. I have cleared all the EMIs. Currently I am not able to find the loan clearance certificate/loan number.
            As per banking process once emi is cleared it owns responsibility to discharge encumberance to the vehicle. Currently I’m not able to fitness certificate for the vehicle and kept the vehicle in garage. I request team to contact me or send NOC letter at earliest to [protected]@gmail.com
            Contactable through- [protected]
            Aug 13, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 08, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

            Regards,
            ICICI Bank Customer Service Team 
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              V
              Vinay Tandel
              Apr 8, 2021
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              I have emailed to [protected]@icicibank.com on 1st Feb 2021 and enquired the status of the bonds, which I had purchased. I also reminded on 12th Feb 2021 and 24th Feb 2021 about not receiving any response to my email.

              I am yet to receive the response.
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (041660) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team   
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                N
                Narru wala sandhu
                Apr 7, 2021
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                I have account in icici bank..i used to used debit card for fuel transections...and they apply surcharge on it and deduct money from my account
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (041673) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team   
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                  S
                  srinath jack
                  Apr 7, 2021
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                  Address: #166 behind old post office anderson pet kgf 563113

                  Hi,

                  they have deducted for ECSRTNCHGS050421_SR7410 = 590rs for no reason, can you please sort me out

                  Regards
                  Srinath
                  +1 photos
                  ICICI Bank customer support has been notified about the posted complaint.
                  Apr 07, 2021
                  Updated by srinath jack
                  HI

                  I had deduction for no reason of rs 590, so please help me with the information

                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    K
                    K:)
                    Apr 7, 2021
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                    Address: Prestige Shantiniketan branch

                    I have already cleared all my Emi and also paid my credit card bills. But, The bank has debuted an amount of rs590 from my account. I request you to credit the money back into my account as I have cleared all my emis for the month.
                    ICICI Bank customer support has been notified about the posted complaint.
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (041754) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      I
                      Ishika Translator
                      from Hyderabad, Telangana
                      Apr 7, 2021
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                      Without my concern 1899 INR was debited from my account.
                      This is not expected with ICICI bank.
                      +1 photos
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (044284) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Aravind kathula
                        Apr 7, 2021
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                        Resolved

                        Without intimation amount was debited in my account in the name of nach~ad~rtn~charg- tvs this was happening many times
                        Before emi of every month this was never happened to me like this in recent times from 3 months onwards this was happening by this issue my was emi bounce and again I have to pay bounce charges wtf is going for not only me many complaints are there about these same problem no one didn't get any response is this scam by icici
                        If we have to pay any chrges official u can tell what this charges for but unofficially without intimation debiting in my account is not fair u r loosing the trust what i made on icic bank
                        Please respond ASAP
                        +1 photos
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Apr 08, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          D
                          Dkjadoun
                          Apr 6, 2021
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                          Resolved

                          Address: HN 43, GALI NO. 4C, KRISHNA VIHAR MANSAROVER PARK, LAL KUAN

                          Dear sir/madam,
                          I am icici prulife insurance policy holder and policy name is
                          iprotect and the policy number is 40879061. I am running this policy from 10 June 2019 to till date. In december 2019 I received a call from ICICI, Kavya Mehra(RM) & Sumit(NPCI), Contact number is [protected], [protected]. She told me that my policy agent did apply the cheque regarding payment. So she did ask me, whether I agree or not.I told her, i never talk to an agent after getting the policy. After that, she told me that she will cancel the cancel the request of agent. she will transfer the agent code with my policy. She told me the process of agent code transfer as per IRDA rules and regulation. After that she demand the some document from me by whatsapp like as aadhar card, PAN card, photo. As per her instruction agent code money transfer time was 30 march 2020. But it was increasing time to time and till now i did't get any payment. I has been running 7 policy as per her/him instruction but till now payment is not received. Every time i get the new thing/pendency from her/him side during payment time. So please help to me cancel the all policy and receive the my payment. Till now 14 months has been passed instead of 90 days but i did't get my investment return. So please take the action.
                          Complain number : ICICI_1118921/IN
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1fp0d) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Atul Wagh
                            Apr 6, 2021
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                            Resolved

                            Address: Pune

                            Hello,

                            Even my ICICI account they have Deducted 2950.00 Rs. with transaction remark.
                            1.NACH_AD_RTN _CHRG~Of Bnk BFLf~18MAR21~5a3aefe~4020C - 590:00 Rs.
                            2.NACH_AD_RTN _CHRG~Of Bnk BFLf~06FEB21~3540958~4020C - 590:00 Rs.
                            3.NACH_AD_RTN _CHRG~Of Bnk BFLf~05FEB21~3bda6d8~4020C - 590:00 Rs.
                            4.NACH_AD_RTN _CHRG~Of Bnk BFLf~03FEB21~45a5997~4020C - 590:00 Rs.
                            5.NACH_AD_RTN _CHRG~Of Bnk BFLf~02FEB21~599210f~4020C - 590:00 Rs.

                            I have talked to bajaj customer care, they said they have received payment on time no bounce ICICI told my EMI is bounce something.

                            Please Clarify this ASAP.

                            Regards,
                            Atul Wagh
                            +1 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Apr 06, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1fp0x) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Please help how to solve your problem. Same issue with me
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                              O
                              Olita Correa
                              Apr 5, 2021
                              Resolved
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                              Resolved

                              I am getting below message when i am trying do an online transaction

                              For security reasons your verified by visa purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at verified by visa merchants.

                              To unblock your card/login, please contact icici bank customer care.
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 06, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (035429) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                Mayankgoy
                                Apr 5, 2021
                                Resolved
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                                Resolved

                                Address: Mathura

                                Dear Sir,

                                With reference, I have an account with ICICI Bank Mathura Branch having account number[protected] is debited with Rs. 25000/-(10k, 10k, 5k) on 04 April 2021 at 9:44 P.M. which was not done by me itself. I have made complained for the same to bank customer care. That time I know that the cash withdrawal was made with Aadhar Number. For the same the bank customer care told me to wait for 45 working days for enquiry.

                                For the same I just request you to refund my money back as soon as possible.
                                +1 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Apr 06, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  S Scott
                                  Apr 5, 2021
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                                  I m in possession of 2 bonds. Redemption date was march 2003
                                  I want to know the status on these.
                                  How do I go about it ?
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1fmi0) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  S Scott's [Complaint's author] reply, Apr 6, 2021
                                  please give the correct email id. [protected]@icicibank.com does not exist !!
                                  S Scott's [Complaint's author] reply, Apr 12, 2021
                                  please give the correct email for me to communicate
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                                    D
                                    Deepa Dps
                                    Apr 5, 2021
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                                    Address: No.1210,1st Stage, 80 Feet Rd, 2nd Phase, Chandra Layout, Bengaluru, Karnataka 560040

                                    I had online payment for NPS, money has deducted from my account but its not credited to my NPS account. Kindly do me a needful.
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (032301) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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