ICICI Bank Complaints & Reviews

My account has been deducted illegally and without my permission for some one assist policy (Rs.1899). No action taken when calling customer service.
Cancel this policy immediately and refund the money!!
This is against consumer rights and will be reported!

One Assist Membership no. [protected]

ICICI reference no. SR[protected]
Name: Leona Pranavy

One day I got a call from ICICI one assist team about one assist services and I said not interested. But after 2 days of call it got activated and amount of 1899/- detected from my account without my notice. When I asked for deactivation or cancellation they said if you deactivate that you'll not get any amount back. then I said I'll raise a complaint the executive said I requested my team to provide a discount of 500/- and they agreed. I continuously asking for cancellation they are not agreed and making me to compromise and they have clearly mentioned on e-kit to sent to me about cancellation of 0-30 days is full refund. But they are saying we are not mentioned that anywhere. we are people depending on monthly salary how can they behave like that. Saved 2000 of amount for other purpose but they deducted that. I need this to be resolve as soon as possible. Please help me in this. Thanks

I have not been subscribed for any of such facilities, still amount has been deducted
Please take appropriate action for the same

Sir I booked a order of rupees 3103 against solid state drive from Amazon on 06/04/2021 and pay rs 3103 from icici credit card and further cancel the order on same day after cancellation Amazon give a reference id #690146 but amount not reflected till date please resolve the issue///regards

Name - Shreya
PAN no- GIKPS2832E
Registration no- I[protected]C0062398
URN irda no- CAI[protected]

Previously I was working with ICICI bank but due to posted in Trade Operations department, IRDA was not in use. Currently I have joined Kotak Mahindra bank, where I require to transfer Previous IRDA Certificate.

Hence I require * confirmation for PAN discontinuation done on IRDA portal*.

Kindly discontinue PAN as soon as possible from IRDA portal.

I have attached IRDA Certificate and NOC copy.

I have ICICI bank credit card, every time bank message me before 2 days for due payment of credit card and this time bank did not intimate through message me. Icici bank debited 450+GST18% charge on my credit card due to due payment paid by me after one day. when i call the icici bank customer care for reverse the charge then they told me this is system generated, we can not interfere the system.

Inspite of SR[protected] in place for fraudulent transaction of my credit card

the bank has executed a lien and taken the amount from my bank account.

I maintained sufficient balance as per EMI was mentioned/informed to me. But due to few hidden charges added from Bajaj Finance for first EMI(117+36) which was not informed to me/not even mentioned in document of Bajaj, due to this mistake of Bajaj finance, my EMI bounced & ICICI bank charged 3 times(590*3) in my ICICI bank account no.[protected].
Bajaj Finance has already accepted their mistake and apologized for the same and also returned the Penalty charges applied by them(Docs shared to ICICI bank). But ICICI bank is not refunding the ECS eturn charges..
Now I am requesting the ICICI bank to refund the ECS return charges applied 3 times in my bank account so that i can continue the services with ICICI bank.

This happened first time In my past 10-11 years history & banking with ICICI bank, not a single cheque/Ecs bounced yet. Check my Cibil- 780 plus always in last 10 years with 100% payment history.

Dear @ICICIBank Team

Pls Check One UTR Refund Done But Not Reflect In System
SS Attached

UTR No:- [protected] (Refund Date 11 Jan)
After That I Done Dispute & Said In 35 Days You Will Recive same But After 35 Days Still Not Recived (SR[protected] Not Picking Call By Team ICICI

Lone account number- LPDEL[protected]

I hold an ICICI corporate multiwallet card since 5 years. It is going to expire soon and I am trying to raise a new request to my new address. I dont have my user Id for CMS login, when i try to get my user Id from customer care numbers, it asks for 16 digit card number and when i enter it says invalid. I can find any mail Ids to write to. Or any other ways to reset my details even. Unable to raise a complaint in icici.com as well as there is no option for complaints on prepaid cards.

I have submitted their terminal in dec 20. They picked up through dtdc D75348356 by saying that covid time no one is available. But they are now asking terminal de-install slip to reverse termimal charges and other fee. I have written several emails.ro thier cistomer care and every time a new person reply same answer so not able to resolve this. Their customer support system is one way. In feb 21 month statement they reverse that but again applied in march saying that terminal not used for 75 days which they already have. I have written all emails that close my merchant id so that i get out from this circle. Merchant id 95353486, TID 33708861. I am harresed by them, totally frustrated.

14906577 otp not coming. Unable to login into app.

I would like to bring it to your notice that, the amount of 999/- has been deducted from my icici account and the transaction massage VSI /AMAZON /STAN UPI[protected]. neither had I done any transaction nor did I any OTP during the transaction. Amount debited date[protected]. Cloud you please assist me regarding this .pls find the attachment regarding the same. So pls necessary action immediately.

Adjustment Debit for Standard Toll Charges for the Tag Account No. : 22135417 with Ref TripNo:[protected] on Transaction date time[protected]:27:51 for Amount: Rs. 1, 173.00

Try to connect with customer care but they are not able to solved.. Pending from long time.

590 rupees are cutting to my salary account. Whenever my salary comes to my account 590 cutting 2 or more time to my account. This ruppes are continuously debited from lockdown.

I complaint in my home branch but officer is not answered properly about it.

Dear Sir/Madam,

With deep regret I have no other alternative than to address this mail to you. All my efforts and patience with ICICI Bank have been exhausted and addressing my grievance to you is the only alternative I have to solve my problem.

I am a NRI client of ICICI Bank MG Road Bangalore Branch for more than a couple of decades. I am residing in Doha, Qatar.

Furthermore, I transferred Rs 139, 281 to my brother's account with Karnataka bank, Bijai, Mangalore branches on 25 January 2021 without knowing he has closed his NRE account with Karnataka bank. Ever since, I have been literally begging and my cries with ICICI to return the funds to my account have been fallen on deaf ears. I wrote countless mails to ICICI Customer Service, sent online complaint on ICICI website, made numerous calls to my Relationship Manager, made numerous calls to Karnataka bank Manager wrote countless messages on WhatsApp, called Branch Manager of MG Road branch and sent him mail too (should you require proof of all the above messages, will send them upon request). I even sent a mail to CEO and MD of ICICI band Mr. Sandeep Bakhshi on 8 April for which I am awaiting a response as I am not sure if at all I will receive any response. Karnataka bank in their mail dated 8 April 2021 has once again transferred the amount back to ICICI to be credited to my account. This is the 3rd time Karnataka bank has transferred the money to ICICI and ICICI is not taking any action to credit the amount to my account. I requested to provide me the contact details to address this issue. However, other than sending a No reply response no one is taking action or should I say they just don't care what I am going through. I am begging ICICI Bank for my own money.

I am humbly requesting you to take appropriate action and instruct the ICICI Bank to credit the amount to my account. Furthermore, I also request you to arrange compensation of interest for the period plus for the frustration, agony, time and money I spent to resolve this matter.

I am expecting a quick action from you.

Rosa Veronica DSouza

rosaveronica.[protected]@gmail.com
+[protected]
+[protected]

ICICI had been having one of the best customer care service. But recently their customer care numbers are not working (After airtel's message saying it's a chargeable call it says the number doesn't exist) and there's a mess up in IVRS.

I called their corporate customer care number regarding my business credit card. Then I got redirected to the personal banking number by the executive, saying it's a credit card. Then from personal...

Respected sir,

I am Soumya dosi, I have an account in ICICI bank, on 6th of April charges were applied and my money was deducted from my account, 2 times that day and on 7 the of April again 3 times my money was deducted from my account and same charges were applied.
on every charge 590 INR were deducted, the name of the charge is (ECSRTNCHG...)
PLEASE SEE THE SCREENSHOT IN THE ATTACHMENT BELOW
PLEASE PROVIDE THE SOLUTION TO RECOVER THE AMOUNT

THANK YOU

I am unable to use my UPI id. Every time I try to make a transaction, it shows "Your transaction could not be processed" with [protected]@0084. I don't even know whether my UPI id exists or not. Please help.