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ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
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ICICI Bank reviews & complaints page 252

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S
Snair890
Apr 21, 2021
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ECS bounce issue

Address: ICICI MUMBAI

" Dear Customer, as per regulatory guidelines, recurring merchant transactions based on Standing Instructions (SI) on your ICICI Bank Cards will be disabled effective 01-Apr-21. To continue making payments against your regular utility bills, kindly register your biller through iMobile Pay or Internet Banking. Visit tinyurl.com/49bvw3ap . For other standing instruction transactions, you may re-register or initiate transactions at regular intervals"...
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Dibya Darshney
Apr 21, 2021
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Address: Dda complex sector -9 Rohini delhi

I have noticed that Rs 1899.00 has been debited from my savings bank account on 10.3.2021 on A /c of WA single privilege plan.
I have never given any approval in this regard
This is a clear cut cheating method adopted by Icici to dupe unsuspecting account holder.

My account number is[protected].

I want refund for this unsolicited debit into my bank account.

Dibya Darshney
[protected]
[protected]@gmail.com
Aug 31, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team 
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    anilkalagi
    Apr 20, 2021
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    Address: Kothrud, A 4 Sangauri Associates Kumbare Township

    I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 20th April 2021. Could you please assist me regarding this.

    A/c Details
    S/B Acc no[protected]

    My email Address : [protected]@gmail.com
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (074005) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      sanrum03
      Apr 20, 2021
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      Resolved

      Address: CTS No. 4858/57, 2nd Main, 7th Cross, Sadashiv Nagar, Belagavi-590001, Karnataka, India

      Dear Sir/Madam,
      Fate of Tax Saving Bond-102003-TSB-ONE
      Details:
      Option I Face Value Per Bond Rs.5000/- ISSUE PRICE Rs.5000/-
      Deemed Date of Allotment 15.12.2003 REDEMPTION DATE 15.12.2006

      Interest Rate 5.60% Tax Benefit U/S SEC 88

      Bond Holder No.[protected] Certificate No.11570
      Name of Bond Holder: Sadanand Basavaraj Patil
      No. of Bonds: THREE (03)
      Distinctive No(S):[protected]
      Aug 7, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (073323) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        Priyanka456
        Apr 20, 2021
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        Hi,

        I am ex employee of icici bank I need my reliving letter.have left bank in March 2020

        Priyanka
        1501323
        ICICI Bank customer support has been notified about the posted complaint.
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          K
          Kailashgca
          Apr 20, 2021
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          In march month one of insurance premium was first time auto debited from my credit card. Usually i keep the limit lower between 30k to 40k to reduce the risk but inspite of this the premium was allowed to be debited. For this the icici system debited overlimit fee. I never exceed the limit and always paid on time but not sure why the bank allowed the debit from my card in excess of the limit. You can check the track record and please reverse the charges. Apart from this i have paid the remaining due amount.
          Aug 16, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Apr 21, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (076289) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team 
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            R
            Rdhyani
            Apr 19, 2021
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            Resolved

            I have raised the issue with bank and their customer services about not receiving the statement. They are not helping me at all. I posted in tweeter about the same and company assured me that I will get a call to resolve this matter. But no call till now to resolve this. But they have sent me a letter for legal actions. I have made the payments but do not see my credit card amount reduced... They are not helping me with my statements. I really want to see where my all money is gone. Please help me..
            Aug 14, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Apr 19, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (071332) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team  
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              M
              Mrs. Sangeeta Doiphode
              Apr 18, 2021
              Resolved
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              Resolved

              Address: Mumbai

              WORST, CHEATING, LYING, FAKE, FRAUD, GREEDY, SHAMELESS and DISGUSTING
              icici bank and their branches Khopoli, Raigad and Tardeo, Mumbai
              respectively.

              This icici bank is a TRULY HANDICAPPED, LAME, CARELESS, NEGLIGENT and
              BOTHERLESS towards the customer's complaint. The icici bank on purpose
              wants to SHEILD their staff members even though they behave MANNERLESS,
              INDISCIPLINED, MISCHIEVOUS, HARRASSING and DISTURBING.

              Almost even after a month icici bank dosen t have the CALIBRE to
              take any action against their CHEAP, CHEATING, LYING, FAKE, and FRAUD
              deputy manager sangya jain and branch manager tushar patil from Khopoli
              branch and branch manager siddesh kolvankar from Tardeo, Mumbai branch.

              This is CLEAR and EVIDENT that icici bank on purpose INSTIGATES,
              PROVOKES, and ENCOURAGES their employees to BEHAVE MANNERLESS,
              INDISCIPLINED, MISCHIEVOUS, DISGUSTING, DISTURBING AND SHAMELESS.

              In icici bank there are only rules for the customer's and not to
              their CHEAP, CHEATER and LIAR employees. In Khopoli branch whenever a customer is calling for some work in the banking hours(04:30pm) it is not
              answered or insulted by their SILLY STUPID SHAMELESS lady staff geeta
              kokje. And from the same Khopoli branch if their icici bank's MANNERLESS,
              INDISCIPLINED, MISCHIEVOUS, DIRTY, DISGUSTING AND SHAMELESS sangya jain, tushar patil and from Tardeo, Mumbai branch siddesh kolvankar are calling
              after banking hours (05:00 - 07:00 pm) it is acceptable, and neverever any
              action is taken or asked anything but the customer's complaint is closed
              without any prior notice or resolution.

              Never ever believe or open any accounts in this CHEATING, CHEAP,
              CARELESS, BOTHERLESS, IGNORANT, NEGLIGENT and DISGUSTING icici bank. The icici bank is a FAKE, FRAUD, DISGUSTING AND SHAMELESS bank. It is always a LOW-GRADED, LIAR, LAME, HANDICAPPED and CRIPPLED bank without any action shown towards their MANNERLESS, INDISCIPLINED, MICHIEVIOUS, DISGUSTING, SHAMELESS, HARASSING, FAKE AND FRAUD employees.
              Aug 14, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Apr 19, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (071215) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team 
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                M
                Mohd Adi
                Apr 18, 2021
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                Resolved

                Address: Telibagh, Lucknow

                I opened the fd backed credit card intant saving account and i have been told that kyc will be done through video kyc but whenever I apply for video kyc error occurs and till now my kyc is pending. I don't wish to visit bank due to outbreak of covid. Kindly help me to done my kyc through video or send someone at my residence
                Aug 7, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (067778) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  D
                  DINESH DNA
                  from Mumbai, Maharashtra
                  Apr 17, 2021
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                  Resolved

                  Unauthorized Transaction - ICICI Bank payment Rs.199 debited as MSI/ICL Amazon/ 202104172223/761597

                  Extreme Grievance - I would like to bring it to your notice that, the amount of Rs199/- has been deducted from my ICICI account and the transaction message says MSI/ICL Amazon/[protected]/761597. Neither have I done any transaction nor did I get any OTP during the transaction. Neither am I an Amazon prime member nor have I auto-renewed any item. The amount was debited on April 17th 2021

                  I don't know how the money can be automatically...
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                  Sushant Malik
                  Apr 17, 2021
                  Resolved
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                  Resolved

                  Address: Nagpur

                  I would like to bring it to your notice that, the amount of rs 999/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 15th April, 2021. Could you please assist me regarding this. Please find the attachment regarding the same
                  Aug 15, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 18, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    L
                    Leona Pranavy
                    Apr 17, 2021
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                    Resolved

                    My account has been deducted illegally and without my permission for some one assist policy (Rs.1899). No action taken when calling customer service.
                    Cancel this policy immediately and refund the money!!
                    This is against consumer rights and will be reported!

                    One Assist Membership no. [protected]

                    ICICI reference no. SR[protected]
                    Name: Leona Pranavy
                    Aug 7, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Apr 18, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (067718) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      V
                      VVSDML Harika
                      Apr 17, 2021
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                      Resolved

                      One day I got a call from ICICI one assist team about one assist services and I said not interested. But after 2 days of call it got activated and amount of 1899/- detected from my account without my notice. When I asked for deactivation or cancellation they said if you deactivate that you'll not get any amount back. then I said I'll raise a complaint the executive said I requested my team to provide a discount of 500/- and they agreed. I continuously asking for cancellation they are not agreed and making me to compromise and they have clearly mentioned on e-kit to sent to me about cancellation of 0-30 days is full refund. But they are saying we are not mentioned that anywhere. we are people depending on monthly salary how can they behave like that. Saved 2000 of amount for other purpose but they deducted that. I need this to be resolve as soon as possible. Please help me in this. Thanks
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (065835) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Sanjay Gavkar
                        Apr 17, 2021
                        Resolved
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                        Resolved

                        I have not been subscribed for any of such facilities, still amount has been deducted
                        Please take appropriate action for the same
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (065837) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          Rajiv581
                          Apr 17, 2021
                          Resolved
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                          Resolved

                          Website: Amazon

                          Sir I booked a order of rupees 3103 against solid state drive from Amazon on 06/04/2021 and pay rs 3103 from icici credit card and further cancel the order on same day after cancellation Amazon give a reference id #690146 but amount not reflected till date please resolve the issue///regards
                          Apr 23, 2021
                          Complaint marked as Resolved 
                          Problem resolved today thanks to all
                          ICICI Bank customer support has been notified about the posted complaint.
                          Apr 17, 2021
                          Updated by Rajiv581
                          Nil
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (070375) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Rajiv581's [Complaint's author] reply, Apr 20, 2021
                          I am trying to send my contact address but email -[protected]@icicibank.com.
                          Is says invalid//regards
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                            S
                            shreya shri
                            Apr 16, 2021
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                            Address: ICICI Bank, 1st floor,commissariat road, Ashok Nagar, Bangalore- 560001

                            Name - Shreya
                            PAN no- GIKPS2832E
                            Registration no- I[protected]C0062398
                            URN irda no- CAI[protected]

                            Previously I was working with ICICI bank but due to posted in Trade Operations department, IRDA was not in use. Currently I have joined Kotak Mahindra bank, where I require to transfer Previous IRDA Certificate.

                            Hence I require * confirmation for PAN discontinuation done on IRDA portal*.

                            Kindly discontinue PAN as soon as possible from IRDA portal.

                            I have attached IRDA Certificate and NOC copy.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Apr 16, 2021
                            Updated by shreya shri
                            Kindly contact me through -

                            mail - [protected]@gmail.com

                            or

                            shreya.sr.[protected]@gmail.com

                            Mobile no- [protected]
                            Verified Support
                            Apr 19, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            Apr 19, 2021
                            Updated by shreya shri
                            My complaint is not resolved till now.@Icicibank kindly resolve it urgently
                            Apr 26, 2021
                            Updated by shreya shri
                            Till now I have not received any call from ICICI bank customer service. Kindly resolve my issue on priority basis.

                            You can contact me on [protected].

                            Mail id - [protected]@gmail.com
                            My issue is not resolved till now. kindly CALL ON ###
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                              D
                              Divyesh Ajudia
                              from Bhavnagar, Gujarat
                              Apr 16, 2021
                              Resolved
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                              Resolved

                              Address: Jamnagar, Gujarat, India

                              I have ICICI bank credit card, every time bank message me before 2 days for due payment of credit card and this time bank did not intimate through message me. Icici bank debited 450+GST18% charge on my credit card due to due payment paid by me after one day. when i call the icici bank customer care for reverse the charge then they told me this is system generated, we can not interfere the system.
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Apr 16, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (064185) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                MalathiSekar
                                Apr 15, 2021
                                Resolved
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                                Resolved

                                Inspite of SR[protected] in place for fraudulent transaction of my credit card

                                the bank has executed a lien and taken the amount from my bank account.
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (059710) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team   
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                                  delrajesh
                                  from Gaya, Bihar
                                  Apr 15, 2021
                                  Resolved
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                                  Resolved

                                  I maintained sufficient balance as per EMI was mentioned/informed to me. But due to few hidden charges added from Bajaj Finance for first EMI(117+36) which was not informed to me/not even mentioned in document of Bajaj, due to this mistake of Bajaj finance, my EMI bounced & ICICI bank charged 3 times(590*3) in my ICICI bank account no.[protected].
                                  Bajaj Finance has already accepted their mistake and apologized for the same and also returned the Penalty charges applied by them(Docs shared to ICICI bank). But ICICI bank is not refunding the ECS eturn charges..
                                  Now I am requesting the ICICI bank to refund the ECS return charges applied 3 times in my bank account so that i can continue the services with ICICI bank.

                                  This happened first time In my past 10-11 years history & banking with ICICI bank, not a single cheque/Ecs bounced yet. Check my Cibil- 780 plus always in last 10 years with 100% payment history.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (059034) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Vicky Vachhani
                                    Apr 15, 2021
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                                    Dear @ICICIBank Team

                                    Pls Check One UTR Refund Done But Not Reflect In System
                                    SS Attached

                                    UTR No:- [protected] (Refund Date 11 Jan)
                                    After That I Done Dispute & Said In 35 Days You Will Recive same But After 35 Days Still Not Recived (SR[protected] Not Picking Call By Team ICICI
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Vicky Vachhani's [Complaint's author] reply, Apr 19, 2021
                                    When Money come in Bank account
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