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ICICI Bank Complaints & Reviews

3.3
Updated: Feb 2, 2026
Complaints 23771
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ICICI Bank reviews & complaints page 260

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D
DuttaPayal
Mar 26, 2021
Resolved
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I am Payal Dutta. 826.00 Rupees has been deducted from my account as DMC/[protected] DP CHGS TILL FEB-21 on 25/03/2021. I have never activated and used my Demat account till now. There was no prior notice.
I haven't received any deduction message to my mobile.

I need justice and my money back immediately.

Request you to Contact me on this no. [protected]
Aug 15, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 26, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
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    E
    Enoch Shreyas
    Mar 26, 2021
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    Resolved

    Address: 498/23, Cannan Cottage,33rd A main,mg layout,6 th phase JP Nagar

    Dear team,
    I have been charged POS decline charges (29.50) multiple(4) times.Need refund on this at the earliest.
    Aug 9, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ew8l) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      D
      Dharmang Makwana
      Mar 26, 2021
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      Hello Team,

      Hope this email finds you well.

      This email is to seek your attention to report the issue of charges debited from my account which is totally unfair.

      I have a premium payment date schedule for every 19th of the month. I have noticed that there is one amount debited worth of 502 INR on the date of 10th March which is not acceptable to me.

      For further analysis, I have found that icici Pru is debiting the charges every month from my account and I don't understand why you are doing this despite paying the premium on time.

      Kindly justify this and credit all the amount back to my account immediately.

      Statement snap is attached for your reference.

      Name: Dharmang Makwana
      Mobile Number: [protected]
      Email Address: [protected]@gmail.com
      Policy Number: XXXXX28
      Linked Bank Account Number: XXXXXXXX4903
      Aug 7, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 26, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        V
        vishalmpawar97
        from Pune, Maharashtra
        Mar 26, 2021
        Resolved
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        Resolved

        Account opened without any information and application also charges deducted

        Demat account No [protected]

        Complaint no: SR[protected]

        request to close account and refund the charges
        Aug 9, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ew8p) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          S
          sunita sahasrabuddhe
          from Surat, Gujarat
          Mar 26, 2021
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          Resolved

          Address: Manpada Thane

          Government is saying no charges on card and here for petrol ICICI Bank — is taking surcharge mcc 5541 on debit card.

          Not accepted
          Aug 9, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ew8i) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            V
            Vi123kas
            Mar 26, 2021
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            Address: Icici bank greater kailash, new delhi.

            Hi,
            Icici bank has deducted rs. 826 as dmc charges and it was not told by icici representative when he opens my account and he told me that demat account is free and you will be charge only for trading per transaction. Now i can see they have deducted my rs. 826 and didn't notified me as well. I have not even received any message about deduction.

            This is fraud. I want my money back.
            Aug 16, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 27, 2021
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f06o) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              J
              jay mistry
              from Ahmedabad, Gujarat
              Mar 26, 2021
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              Address: Mr. Karmesh Joshi, (Branch Manager, Home loan department, Bapunagar, Sardar mall, Ahmedabad

              Complaint against:
              *Mr. Karmesh Joshi, (Branch Manager, Home loan department, Bapunagar, Sardar mall, Ahmedabad)
              * Mr. Ashish Patel (Bank recruited Direct salse Agent, )

              Respected authorities:

              My Home loan has been sanctioned without my approval. After several attempts of requests and prayers I received the sanction letter (after the letter validity expired).

              The Manager is not responding to my complaint. He even refused to accept my written complaint application.

              An amount of 8069/- rupees is also deducted as processing fee without my consent. I expect my refund along with the compensation for the inconvenience caused.

              I tried to email the complaint in coustomer care but no one is reverting back to me.

              Complaint Reference ID - 000V2aG3X85SRQNG

              I have many proofs in the form of call recordings as well as WhatsApp chats.

              I am feeling cheated and request for kind response from your end.

              Thank you

              DILIPKUMAR SHIVLAL MISTRY

              (Mortgage Loan Application ID: 76603649
              Home Loan Application number: [protected])

              Mobile No : +91 [protected]
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Mar 27, 2021
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
              Mar 31, 2021
              Updated by jay mistry
              This is the third time that the I am receiving the same irritating response. I request the authorities to take some strict action involved in my harrassment. Please respond.

              Apr 27, 2021
              Updated by jay mistry
              So many days have been passed but still my problem is unresolved. Neither I have received any follow up from the bank. What should I do?
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                C
                c.ashish619
                from Ahmedabad, Gujarat
                Mar 26, 2021
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                Resolved

                Demat account charges reversal request

                Rs 826/- charged for DMC demat account which I am not using at all. Demat account was opened free of cost and now they are charging the money out of the blue without any notice or explanation for the deduction. This is not a way to deal with your loyal customer. My appeal is to close the demat account and credit the money which was deducted from my bank account....
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                D
                Divyang Fataniya
                Mar 26, 2021
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                There was 590rs deducted from my account on dated 23 March -2021 as as some message was appear that NACH_RD_RTN_CHRG-ADBLD_ESK_20MAR21_58d6f4

                I don't know why bank deducted?

                Request you to refund my amount immediately.

                Regards
                Divyang
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team
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                  C
                  chetan Babasaheb chavan
                  Mar 25, 2021
                  Resolved
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                  Address: Old Mumbai Pune Highway, Shop No 3 To 8, Ground Floor, F Wing Premier Plaza, Pune, Maharashtra 411019

                  Myself chetan chavan. Each year 826/- rs is deducted from my account without any alert message. I am not using any demat account and the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till Feb-21 is shown in the statement.
                  This is completely unacceptable.
                  So please make sure to credit the amount which has been debited so far
                  Aug 11, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 27, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ezwk) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
                  Myself Kapil dev kushwaha. Each year 688.33/- rs is deducted from my account without any alert message. the representative didn't inform any charges while opening account. But still this charges are applied and debited from my account. Dmc/ dp chgs till 30 apr-21and 27 apr -21 is shown in the statement.
                  This is completely unacceptable.
                  So please make sure to credit the amount which has been debited so far
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                    I
                    itzkiran4u
                    from Bengaluru, Karnataka
                    Mar 25, 2021
                    Resolved
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                    Resolved

                    I have a loan on Credit Card with ICICI Bank which I wanted to preclose. I am aware of the preclosure charges of 3% on the Outstanding principal but never heard of One month additional interest being charged on the top of Preclosure charges. I had cleared the Outstanding in 2 days after preclosure, why should the bank charge me these additional interest. I feel cheated by these charges by ICICI Bank. I have raised a ticket SR[protected] but of no use. Request the bank to review the case and reverse these charges
                    Aug 5, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 27, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ezwi) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      A
                      Amrutakar
                      Mar 25, 2021
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                      My name is Amruta Karjagikar, i have been with ICICI bank since 2016. 550.67/- rs is deducted from my account without any alert message.I have not opened and I am not using any demat account and the representative didn't inform any charges. But still these charges are applied and debited from my account. DMC/ DP charges till Feb-21 is shown in the statement. So please make sure to credit the amount which has been debited so far.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ew8h) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        spsinghmtr
                        Mar 25, 2021
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                        Dear sir, ICICI bank Debit Rs.826/- on[protected] for
                        DMC/IN[protected] DP CHGS TILL FEB-21
                        But i am not use any other service. So Please Refund my money in my account back as soon as possible.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1ew8a) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          rajajanardhan
                          Mar 25, 2021
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                          Address: 50-2-66, gandhi nagar, P&T colony, near sunitha nursing home, Visakhapatnam

                          I am VISWANADHUNI RAJA. 688.33 Rupees has been deducted from my account as[protected] DP CHGS TILL SEP-15) DP charges on

                          25/03/2021. I have never activated and used my Demat account till now. There was no prior notice. I haven't received any deduction

                          message to my mobile. I need justice and my money back immediately. My Account Number is[[protected]].
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1eu11) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            S
                            sanchisarkar
                            Mar 25, 2021
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                            Address: Mumbai, Maharashtra

                            Hi,
                            On 7th March I have placed one order to Big basket and paid Rs. 1403 through Google pay, amount deducted from my icici bank savings account #[protected] but I have received message from BigBasket that payment had been failed and they have not received any money. So I have lodged complaint on Consumer forum with proof. After 2 days I have received call from big basket that they have initiated refund to my source account on 9th of March but still I have not received any amount to source account.So big basket provided me the transaction I'd number / reference number rf_98631993f7c4a8a9 . So I have called to icici bank customer care and provided the same number various times but as per icici bank there is no such transaction with this reference number. One of the agent of Icici bank told me to wait 15 days from 9 march but still I have not received my refund of 1403/- Please look into the matter and I need written copy from icici bank there is no refund initiated by BigBasket within last 15 days!
                            Thanks & regards
                            Sanchita Sarkar
                            ICICI Bank customer support has been notified about the posted complaint.
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                              B
                              Bhupendra singh Ranawat
                              Mar 25, 2021
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                              My name is roopsingh . I have small startup business. My tid no : 33627375, and Mid no.:95307509 firstdata team not releasing my money 250000/.. They are telling it fraudulent transaction. I myself sent all the required document including card details they ask me.
                              You held my money from a month. First time i am in these kind of situation. I have small business, 250000/ rs is very big amount for me. If you hold it 135 days then i should close my business. There is no other way. We had good opinion on icici bank. All our family and friends having current acconts and saving accounts with your bank. If i have bad and sad experience like this then how will i suggest to others. You are saying after 135 day there will be fine amount. Holding my money for 135 days long is worlds biggest fine You should consider it because unknowingly it was happened. So many mails sent already there is no response.
                              First time without proper information from icici edc person i did this. Please release my money. Treating new startup proprietor as me as fraud is unfair.
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1eu19) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                T
                                tanubodhe
                                Mar 25, 2021
                                Resolved
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                                Resolved

                                Hi,

                                I have my salary account with ICICI bank. It is marked lien for paylater.
                                I received 15000 in my saving account on 9th Mar, 2021. I had an urgent payment to make on that day. Since then I am trying to reach customer care to remove lien as sufficient money is deposited and no negative balance is there but no response from customer care because of which I still haven't received my monthly payment.
                                They say to deposit another 10000 to remove lien and release amount. He also said on call you can complaint where ever you want but we cant help you. You have to pay another 10000.
                                In situation like pandemic, when people are going through such a tough time this unhelpful behavior is not expected from ICICI bank.
                                We are trying to pay your dues and equal support is expected from your side.
                                Kindly requesting you to settle at least my pay later account with the lien amount or at least my emi. Blocking the amount is no solution.
                                even after writing a detailed mail on 12th march, no response from bank is received. Also your email id is not visible. It is showing as protected
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 25, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1et4u) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Sanjai Raghavan
                                  Mar 25, 2021
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                                  Address: No 6/16 168th Street Muthamizhl Nagar

                                  Its is totally unfair in my account 550 rupees deducted from my account i want that money in my account with in hour orelse i will take severe action
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1et51) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    S
                                    shreya saraiya
                                    Mar 25, 2021
                                    Resolved
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                                    Resolved

                                    I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I received a message of the debit from my ICICI account. Could you please assist me regarding this. Please find the attachment regarding the same.
                                    Aug 14, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 25, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1et55) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      G
                                      Goutam Thukral
                                      from New Delhi, Delhi
                                      Mar 25, 2021
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                                      There was unauthorised debit of 826Rs from my savings account towards amc for my ICICI demat account. This was after my demat account was closed. Please help me get back this account as the period of the charges is from Feb 2021 to Feb 2022 but the account is closed now.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1et28) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team   
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