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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 262

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D
daman18510
Mar 16, 2021
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My name is damanpreet singh
my account no is :[protected]
my expression debit card no. is: [protected]
i already have my normal debit card . I never use this expression card . I want to cancel my expression debit card. please cancel my expression card as soon as possible.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e97t) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Vidhijayswal
    Mar 16, 2021
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    On Feb 24, 2021, Rs. 826 were wrongly deducted from my ICICI Bank account as DP charges. I never asked for a demat account in ICICI direct. I want my money back and don't want any affiliation with ICICI direct.
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e98k) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      sakthi1111
      Mar 16, 2021
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      Address: uthangarai village

      Rs 590 has been deducted from my account in two times totally - Rs- 1180 Deducted

      under this reference :
      NACH_AD_RTN_CHRG~Of Bnk BFLf~02MAR21~9a2
      NACH_AD_RTN_CHRG~Of Bnk BFLf~03MAR21~986

      Let me know why you charging this amount from my account. What this is charge for?
      I am maintaining my monthly limit above 10000 then how could you charge
      .
      Kindly refund my money otherwise i will file a compliant in consumer forum.
      Thanks & regards
      Sakthivel V
      ICICI Bank customer support has been notified about the posted complaint.
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        K
        Kamalkankani
        from Powai, Maharashtra
        Mar 16, 2021
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        Address: Coimbatore branch

        I surrendered my Life Stage Pension ICICI on 16/02/2021. My portfolio was equity based. The Insurer got the funds from the exchange after (liquidation on the same day) T +2 days. Under the guise that the regulator IRDA provides them 15 days time they delayed my payment and disbursed on the 8th day !
        Is this not defeciency of service for an investor? How can we get our issue redressed. They utilised my funds for Rs.44 lacs odd which was due to me immediately once they received the funds. All under the pretext that IRDA allows them 15 days .
        Where should I approach for redressal . Even the GRO of Prulife agrues under IRDA 15 days window !
        ICICI Bank customer support has been notified about the posted complaint.
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          H
          hitain007
          Mar 16, 2021
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          Address: k4/21 ST-26, Bhajanpura

          ICICI Bank issue me a credit card. I asked them for free credit card and they informed me. You will get free credit card.

          I got the credit card in the month of September-2020. But I got the bill they have charged me for a paid credit card and made charges of 2, 950.00.

          I told them I asked for free card and remove the charges. They told me it will be remove, however, they have not removed the charges and they are keep charging me now the amount is 6000+.

          I have been keep writing them but they are not resolving the issue and keep charging the card.

          Please help me in this.
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e65v) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            S
            Shashika Cab
            Mar 16, 2021
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            The worst service provided by ICICIDirect Equity Advisor Mr. Joydeep Das. Relationship code: 731479
            (erg group)

            After so many calls he receives my phone call and then after he doesn't give me a good response. When I get trouble selling my stocks, I call him to sell my stocks but he told so many excuses that NSDL problem, system problem, he is busy with another client, he is taking lunch etc.
            he always told me that madam please sell your stocks at your end. He behaves very rudely.
            He is now sincere about their job. He has no courtesy to greet clients. I want to change my Equity Advisor as soon as possible and
            want to take some serious action about this advisor.

            Thanks & Regards
            Shashi Singh
            Demat A/C No. [protected]
            Mob: [protected]
            ICICI Bank customer support has been notified about the posted complaint.
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              M
              Mar 16, 2021
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              Hi,

              I can see that on regular basic transaction in the name of VSI/AMAZON STAN/ for an amount of 999 is getting deducted from my account. While checking same with Amazon, I didn't find any such transaction or membership details. Seems I am getting cheated by ICICI Bank on regular basis.
              +2 photos
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e669) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              [email protected]'s [Complaint's author] reply, Apr 16, 2021
              Hi,

              Pls. share correct email address on which you want me to drop an email. I am getting below error while sending email on shared address.
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                D
                Devesh7
                Mar 16, 2021
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                Damaged note exchange

                Dear sir,

                I have a damaged note of 2000 INR
                But banks are not exchange my note
                Please solve my problem.

                Thanks...
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                S
                Shikha Kohli
                Mar 16, 2021
                Resolved
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                Resolved

                Address: 22 4 th floor sapphire Salomi 4 th main k r gardeñ
                Website: Icici customer care

                ICICI Bank - Nach_ad_rtn_chrg bajajfin The amount of 1180/- has been deducted from my account on 15th March 2021 showing as nach_ad_rtn_chrg bajajfin. I have not given any authority to bajaj to deduct except loan amount. Please resolve this. Please make sure that I get my refund... National Consumer Helpline India helpline redressal empowerment Advisories power Tips complaint board. complaint email id complaints tamilnadu www complaints new complaint online complaint against company complaint format...

                https://consumer-court.com/icici-bank-nach_ad_rtn_chrg-bajajfin/
                +1 photos
                Aug 10, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 16, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                Regards,
                ICICI Bank Customer Service Team 
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                  G
                  Gunjita kashyap
                  Mar 16, 2021
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                  Resolved

                  I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says MSI*GOOGLE Y. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member that has to be auto renewal. I have checked this when i was going through my account statement, the amount is debited on 15th March 2020. Could you please assist me regarding this. Please find the attachment regarding the same. Received a MESSAGE that my icici bank account was debited with rs 129 without my permission and any prior intimation. Kindly help me with this MSI* GOOGLE Y is mentioned in the transaction but i am not aware of it at all.
                  HELP..!!
                  +1 photos
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 16, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e67i) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Shashwat.1178
                    Mar 15, 2021
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                    Resolved

                    Sir,
                    I tried to do Fastag Recharge through mobile app, first time it was Rs.500, money was debited but didn't credit in Fastag then I tried Rs.100 money was debited twice this time, i.e, Rs. 200 but only 100 was recharged this is Horrible Rs.600 are stuck, please help

                    Account Number[protected]
                    Email ID- shashwat.[protected]@gmail.com
                    +1 photos
                    Aug 8, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 16, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      Ronit Mallick
                      Mar 15, 2021
                      Resolved
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                      Resolved

                      I made a payment of 200 from eazypay portal for my college registration. I used my sbi account for payment, my sbi payment was successful and money debited but eazypay portal showing we regret the convince caused.The page you requested is not available at this time.Please try later.
                      Please refund as soon as possible i need it for registration the last date is on 17.03.2021.I am providing the eazypay failure page screenshot.
                      +1 photos
                      Aug 16, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 16, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e66t) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        V
                        Vinayshankar56
                        Mar 15, 2021
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                        Team,

                        I have noticed that I am being charged below mention amount twice this month and I am not sure why.

                        NACH_AD_RTN_CHRG~Of Bnk BFLf~05MAR21~97b Dr. 590.00
                        NACH_AD_RTN_CHRG~Of Bnk BFLf~06MAR21~96e Dr. 590.00

                        I got in touch with Bajaj Finserve and was informed that they do not make any deductions other than the approved Loan EMI towards my ongoing loan and was advised to get in touch with ICICI bank.

                        I tried getting help from online ICICI customer service but there is no luck with them. Please explain as to why these deductions are happening without any prior notice to the customer. And I would like this to be stopped immediately.

                        Regards,
                        Vinay Shankar.
                        Email: [protected]@hotmail.com
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 16, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Mar 19, 2021
                        Updated by Vinayshankar56
                        I still have not heard back from the team and the amount has not been refunded either.
                        Mar 22, 2021
                        Updated by Vinayshankar56
                        No update on this yet. Bank has not reached me yet.
                        Apr 06, 2021
                        Updated by Vinayshankar56
                        Since the time this concern was raised until today I have not received any update on this complaint raised.
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                          N
                          NK jain100859
                          Mar 15, 2021
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                          Address: Raj Nagar , GHAZIABAD

                          Dear ICICI Bank Team,

                          I had worked with ICICI Bank from 2004 to 2007. My employee id was 80963.
                          I have not yet applied for the PF withdrawal, as nobody knows where to contact to withdraw the money.

                          Kindly settle my PF Money and credit it to my Bank Account.
                          My Post - Relationship Executive.

                          Thank You,
                          NISHANT JAIN
                          ICICI Bank customer support has been notified about the posted complaint.
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                            S
                            Shyam Sundar A
                            Mar 15, 2021
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                            My account is marked linen and 11k is got locked in the account. Even after visiting nearby ICICI bank branch my issue is not resolved. Very worst service.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e66e) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team   
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                              T
                              tejaswi bhagat
                              from Chandigarh, Chandigarh
                              Mar 15, 2021
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                              Respected sir my icici credit is deducted for rs199 for amazon standing instru without my permission please help me with this and try to kindly refund the same
                              Rajinder kumar
                              +1 photos
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e6zb) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                R
                                Ragunandhan
                                Mar 15, 2021
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                                Dear sir/Madam

                                This is ragu, in my account 100 rs is getting deducted every month in the name of IPRUGTP-NCA for the past 3years without my knowledge.
                                Kindly look into this issue and return the detected amount ASAP
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e6zh) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  U
                                  umapathy KJ
                                  Mar 15, 2021
                                  Resolved
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                                  Resolved

                                  Address: Port trust branch chennai

                                  Dear Team,

                                  Pl found the below, in total 23000/- has been deducted in my account due to ECS return charges, which is felt unusual and it is a huge hard earned money to get deducted from my account.

                                  Account Holder Name : Umapathy Koneti Jayachandran
                                  Account No:[protected]
                                  Account type : Savings
                                  Bank Branch : Chennai -Port trust branch(00565) (IFSC : ICIC0000565)
                                  Registered email:
                                  Registered Mobile no:

                                  I have attached my detailed statement of accounts where 48000/- on 14.03.2021 has been credited and 23000/- has been debited for ECS return charges over the period

                                  Currently I am living in Abroad, I wasn't able to make a written complaint to my ICICI branch in this regard.

                                  The ECS has been deducted on my previous insurance policies, now all has been lapsed and no ECS in my account currently active.

                                  Kindly consider this as my hard earned money. I was very much worried about the same . and i kindly apologies for the ECS request made with non sufficient balance in account to deduct the return charges.

                                  PL consider the above and return the amount to my account, which is deducted for ECS return.
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 17, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    Praveen_Suga
                                    Mar 15, 2021
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                                    Recently I was contacted from ICICI Bank regarding the one assist plan. Without asking if I was interested in this, they started describing about the process, benefits etc., of this one assist plan. And without asking if I was interested in applying for it, they just said you have been enrolled into this plan and every month Rs. 1899 will be deducted. I never gave my consent and yet now I have been enrolled into this program and today at around 2:47 p.m., I received a mail saying Rs. 1899 is debited from your account. I would like to withdraw from this and i would also like a refund of the same.
                                    ICICI Bank customer support has been notified about the posted complaint.
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                                      khushboo_789
                                      Mar 15, 2021
                                      Resolved
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                                      Resolved

                                      Bank has deducted money as POSDEC CHG without any reason.

                                      I didn't do anything which justification was given by customer care on mail.
                                      So I want my money back because this is very inappropriate way to cut money without any reason.

                                      Thanks.
                                      +1 photos
                                      Mar 18, 2021
                                      Complaint marked as Resolved 
                                      Yup my complaint Haas resolved..thank you
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Mar 17, 2021
                                      Updated by khushboo_789
                                      I got mail regarding reverse the charges but didn't get deducted money back till now.

                                      Thanks
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