Hi team,
My name is Archit and I am using a debit card issued by my employers from ICICI Bank.
For the past few weeks, I have been facing issues in using my card for online transactions. Whenever I enter my card details, I get a message saying,
For security reasons your MasterCard® SecureCode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at MasterCard SecureCode merchants.
To Unblock your card/login, please contact ICICI Bank Customer Care.
To complete this purchase using another form of payment, click 'Continue' "
I called the customer care multiple times, but the recorded voice says that the card is unblocked, but it is not!!
I'm not sure how to proceed forward with this - could you please help me resolve this matter and get my debit card working?
Thanks,
Archit
[protected]@gmail.com
+91-[protected]
Aug 13, 2021
Complaint marked as Resolved
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 30, 2021
ICICI Bank Customer Care's response Dear Customer,
We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.
Regards,
ICICI Bank Customer Service Team