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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 256

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R
Ritin garg
Jul 11, 2021
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Hi,
I am facing a problem with my credit card transaction.
Repeatedly with a merchant.
It sends me a message that your transaction is withheld due to security reasons.
Please help me how to unblock this.
ICICI Bank customer support has been notified about the posted complaint.
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (319535) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    BhuvaneshwaranR
    Jul 10, 2021
    Resolved
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    Resolved

    Address: Salem

    I am an account holder in ICICI bank.

    Now they have charged 588.82 under this category DCardfee0093JUN21-MAY22+GST.

    I am not aware of what type of charges are these.
    They never informed me regarding these charges either by email or by letter.
    Who has given right to icici bank to deduct the money without informing us.
    Because we kept the money in bank that give right to bank that they can do anything whatever they want.

    There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
    Aug 19, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jul 11, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      V
      VikrantB
      Jul 9, 2021
      Resolved
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      Resolved

      I have been using fastag and had tried to raise an issue over inappropriate deductions. But the customer care service is a dead end.

      I am trying to get a replacement for my damaged fastag but am unable to login to the hdfc bank fastag portal.
      Aug 13, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Jul 11, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (319319) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        T
        Trending Reels
        Jul 9, 2021
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        Today in my account I have 334 rs and the bank debited I want the strict to this inconvenience service I m from malad west and my branch is in Kandivali Charkop this is insane in this pendamic situation they are debited this amount of money 334/- is a valuable amount for me if it is possible plz give my money back this MABchgs is not worth and my account is saving account salary account
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (317202) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          ajayverma5413
          Jul 9, 2021
          Resolved
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          Resolved

          I am paying a lic bill payment on 1 july 2021 and tha amount is 18836.50 rupees by amazon via amazon pay icici credit card payment geting faild amazon initiated tha refund but still not recived in to 3 to 7 working days and amazon give me refrence id 966522 and tha order id is[protected]. Please fix this isue feeling dipresed.
          Aug 12, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Jul 11, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (319316) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            H
            hav1961
            Jul 9, 2021
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            Credit Card No. [protected]

            Hello,

            I always make a payment in advance. This time I am not received statement to my email. Because of that I am unaware about amount due.

            So, In this month I received statement which is included with Late payment charges.

            Please, Refund or Reverse late payment charges due to statement not received.

            Regards,

            Hemant Vibhandik
            ICICI Bank customer support has been notified about the posted complaint.
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              H
              hav1961
              Jul 9, 2021
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              Address: Nasik

              Hello, I always make a payment in advance. This time I am not received statement to my email. Because of that I am unaware about amount due.

              So, In this month I received statement which is included with Late payment charges.

              Please, Refund or Reverse late payment charges due to statement not received.

              Regards,

              Hemant Vibhandik
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (315823) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                P
                prajakta udepurkar
                Jul 9, 2021
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                Address: Nagpur

                I had closed the i wish account many days before. But the money is not retrieve in my savings. The account has been closed prematurely . Kindly note the complaint and solve the issue urgently. I have called customer care many times. But call not connecting .
                Aug 11, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Jul 11, 2021
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (319339) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  G
                  Greeni
                  Jul 9, 2021
                  Resolved
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                  Resolved

                  Dear sir / madam,

                  I have purchased TATAMOTORSW stocks from icici direct which was linked with my icici savings account.

                  I have added funds from icici savings to direct (Demat account) and purchased the stock.

                  How can you debit an anything without customers concern??

                  I have seen the following transaction. Not sure why i have been charged or deducted the amount from my savings.

                  07/07/2021 eba/nse N 2021127/[protected] 4631 dr. 15.73
                  06/07/2021 eba/nse N 2021126/[protected] dr. 77.25

                  Not getting refunded, please advise.
                  Aug 10, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 09, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (315829) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Sandhya Dhiraj
                    Jul 9, 2021
                    Resolved
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                    Resolved

                    I TRANSFERRED AMOUNT OF 3990/-AMOUNT DEBITED BUT NOT CREDITED TO BENEFICIERY ACCOUNT.
                    I RECEIVED THIS MESSAGE
                    👇👇👇
                    Dear Customer, IMPS Txn Ref.[protected] for Rs 3, 990.00 is timed out at Beneficiary Bank on 08-Jul-21. Txn status will be updated by Beneficiary Bank in 3 working days - ICICI Bank.
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 09, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (315662) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      P
                      pradeep405
                      Jul 9, 2021
                      Resolved
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                      Resolved

                      I have transferred Rs. 24000, Rs.24000, Rs. 24000, Rs. 24000 four online transactions from net banking (click pay) on 5th July 2021 to pay my credit card payment. But only one Rs. 24000 was credited other 3 transactions still not credited. My Name is Pradeep Kumar. Contact no. [protected]
                      Aug 9, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (314885) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        ShubhraHal
                        Jul 8, 2021
                        Resolved
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                        Resolved

                        Website: icici

                        Respected Sir, Madam,

                        This is in regards to my Credit card attached with SB A/C[protected] Name-Shubhra Halder.I have complete Limit available in my credit card.However, Iam unable to use the same for online transaction.

                        I have spoken with customer care multiple time but have not received any resolution.
                        Screen shot attached for your reference.

                        Kindly look into the same.
                        ₹35, 000.00
                        Payment Failed
                        In case your money has already debited from your account, It will credit to your bank account within 5-7 business days.
                        Payment Id pay_HWJMoyObOWvA3L
                        Attempted On 8th Jul, 2021
                        Payment via
                        XXXX-XXXX-XXXX-0008
                        Card
                        Email
                        Aug 10, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 10, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
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                          S
                          SHUBHENDRA PRATAP Singh
                          Jul 8, 2021
                          Resolved
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                          Resolved

                          Address: Delhi

                          Money has been transferred from my account fraud
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (312093) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            K
                            kranthi Kumar molugu
                            Jul 8, 2021
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                            Resolved

                            Website: www.icicibank.com/Personal-Banking/insta-banking/internet-banking/index.page

                            Money deducted 4 times of 590rs i'e. 2360rs. As i researched in google. i came to know this is about loans, but in my account money is there. on 6th emi are deducted from my account but on 7th i checked my account was deducted.

                            ICICI Bank Account
                            account no.[protected]
                            IFSC ICIC0001318

                            my account details are shown in the images. please look in to it ASAP
                            Aug 13, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 08, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
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                              N
                              nitin42nagpal
                              from Chennai, Tamil Nadu
                              Jul 7, 2021
                              Resolved
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                              Resolved

                              Greetings Team,

                              I am reaching out seeking some help.

                              I have a Credit Card from ICICI Bank; I am not sure if I forgot to pay the bill or amount payable wasn't visible as I received a credit from a merchant as refund on my card. I missed the payment of approx Rs 1150/- due on 06th Jun'21 unintentionally. I have been using ICICI Bank Account from 2013; apart from this I have been using ICICI Credit card(2 Nos) for a while now. I never made default on my payment as I consider paying all liabilities before due date always. Since Payment of last month was due, ICICI bank applied Late Payment Fee of Rs 500+18%GST(590/- Total) on this bill.

                              I have tried reaching out to ICICI bank by several means but they seem not to be listening. All I am trying to request is to waive off Late Payment Fee from Credit Card bill as it is only once that this situation happened. I requested a Goodwill/any gesture which helps.

                              Just to mention, my bill due date was 06th Jul'21 recently which had this late payment fee included. It was for approx 3162/-. I have paid it fully; I am seeking help if the credit Late Payment fee which will settle in next bills. I had been following up with them for several days but came to no conclusion therefore paid full bill.
                              Aug 10, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 08, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (312067) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                D
                                Dinesh517
                                Jul 7, 2021
                                Resolved
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                                Resolved

                                I have opened salary account in ICICI Bank at 2019 end. Today I have got mail saying demat account bill statement. How can this happen without my knowledge. It's matter of trust. I can't digest this kind of issues with ICICI Bank.
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (309837) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Dinesh517's [Complaint's author] reply, Jul 9, 2021
                                Email id is not clear in your reply. It is shown as [protected]@icicibank.com

                                Please share the correct and proper mail id.
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                                  B
                                  Bindu K P
                                  Jul 7, 2021
                                  Resolved
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                                  Resolved

                                  Address: ICICI Ltd, ICICI Towers,Bandra-Kurla Complex, Mumbai-400051

                                  DETAILS OF THOSE 6 BONDS ARE GIVEN BELOW.
                                  1) Date of allotment-25/04/2000
                                  Date of Redemption-25/04/2003
                                  Bond holder No[protected], Certificate No-19319
                                  Name of bond holders- SAJEEV N NAIR, BINDU SAJEEV
                                  No of Bonds-2, distinctive Nos[protected]
                                  SCRIP CODE BSE:160551 NSE:ICICI0400 N3

                                  2)Date of allotment - 19/01/2001
                                  Date of Redemption -19/01/2004
                                  Bond holder no[protected]
                                  Certificate Nos- 141908, 141909, 141910, 141911
                                  Name of Bond holders- SAJEEV N NAIR, BINDU SAJEEV
                                  No of bonds-4
                                  Distinctive Nos-259640, 259641, 259642, 259643
                                  Depository ISIN :INE005A08941
                                  SCRIP CODE BSE:160607 NSE:ICICI0101 N1
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    B
                                    Babblu1
                                    from Bathinda, Punjab
                                    Jul 7, 2021
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                                    I inderbir singh using ICICI Credit Card with registered mobile no. [protected]. last four digits of credit card are 9005,
                                    payment due date was 29 june.
                                    before due date i checked total outstanding amount on ICICI I MOBILE PAY APP, it showed total outstanding amount is 0.
                                    so i havent paid the bill because there was no outstanding amount.
                                    there was no total outstanding amount, as all dues was paid & reversed.

                                    but icici charged me Rs.885 for late fees payment.
                                    i contacted customer care
                                    . At Customer Care Centre, Phone Banking Officer gave lame excuses and did not escalate my complaint despite repeated requests, causing harassment, mental agony and disturbance to me.
                                    kindly look into the matter and reverse the unnecessary and illegal charges
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 07, 2021
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Jul 09, 2021
                                    Updated by Babblu1
                                    no official got in touch with me till now.
                                    i contacted official, but they refused to refund the amount & put all blame on me.
                                    they even refused to register complaint.
                                    i have no option left to leave icici bank, to save my self from their illegal charges in future
                                    Jul 13, 2021
                                    Updated by Babblu1
                                    i am still waiting for reply from icici.
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                                      S
                                      sumesh mallinath
                                      Jul 7, 2021
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                                      I have a credit card with icici bank. I have subscribed one assist plan on 22/06/2021 it is auto renewed for further 1 year period. Now Iwish to stop the auto renewal option of my one assist plan and needed not to be deducted from account from the next year.
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Sumesh Mallinath, We are here to assist you, please provide your details via this link http://survey.webengage.com/ws/~1qq44ps and add your Membership ID and our team shall connect with you to discuss further and try to provide a resolution- Prachi, Team OneAssist.
                                      sumesh mallinath's [Complaint's author] reply, Jul 15, 2021
                                      Membership no. 1007260571
                                      Plan validity: 22-06-2021- 21-06-2022
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (308942) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      MY CREDIT CARD NUMBERS:
                                      [protected]
                                      [protected]
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                                        D
                                        Dayanand22
                                        Jul 7, 2021
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                                        Resolved

                                        Hi Team,

                                        On 6th July 47.22rs deducted from my Bank account linked with email: [protected]@gmail.com.

                                        I don't know why I'm charged. Pls check and let me know.
                                        Aug 9, 2021
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (308950) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
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