Claimed

ICICI Bank Complaints & Reviews

3.3
Updated: Jun 2, 2026
Complaints 23783
Resolved
14308
Unresolved
9475
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 258

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Jasveen Ghai
Mar 31, 2021
Resolved
Report
Copy
Resolved

Within just a day my salary account got credited the same day I have been levied a charge of Rs.590 in the name of rtn charges.
This is such a wrong act you have been deducting money without any knowledge or notification to the customer and without any transaction or failure from our end.
Earlier I have been charged Rs.29 multiple times in name of “POSDEC” and deducted nearly Rs.1000 then.
This is just a salary account, for god sake stop this deduction and return my money to the account. I accept a quick and prompt response
Aug 14, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 31, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f8d8) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    aman2801
    Mar 31, 2021
    Resolved
    Report
    Copy
    Resolved

    VSI*GOOGLE C auto deduction

    I'm very much agreived how these companies are betraying people and manipulate them introducing extremely difficult ways to complainant. How can a bank itself allowed to deduct any money without consent of a consumer. This is the second time when icici bank deducted INR 100 from my account in the name of VSI*GOOGLE C WHICH I DON'T KNOW ABOUT.
    I've heard many cases of such fraud from ICICI BANK....
    Helpful
    6 other people found this review helpful
    6 found this helpful
    1 Comment
    Report
    Copy
    R
    Raees Ahamed
    Mar 31, 2021
    Resolved
    Report
    Copy
    Resolved

    An amount of 811 rupees is debited from my savings account as annual DMC charges. Didnt get any notification via SMS also reg the debit. I am not using my Demat account. And at the time of opening i was told it was free. I need refund of the same. Please act asap.
    Aug 6, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1faqc) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sanju Bey
      Mar 31, 2021
      Resolved
      Report
      Copy
      Resolved

      Address: Hojai, assam

      Dear Customer, we have registered request for Renewal of Policy WA Privilege Single Rs. 1899 for OneAssist. Your request no. SR[protected] dated 31-MAR-21 will be completed in 1 wkg day.

      I am not interested with this policy. Moreover it was auto renewed without my consent. I am surprised how it can be done. I want my money back. Please refund it. Thank you
      Aug 5, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Apr 01, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sharanya Nagaraj
        Mar 31, 2021
        Resolved
        Report
        Copy
        Resolved

        Food Card

        Hello, my icici food card is in invalid status from few months, not even able to view the balance amount or sign up as invalid card, please help me here...
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy
        S
        sowmya Jonna
        Mar 31, 2021
        Resolved
        Report
        Copy
        Resolved

        Address: Madhapur branch hyderabad

        I am the a/c holder of icici bank from last 1year
        Now they have charged 588 under this category dcardfee082 march 30 2021
        I am not aware what type of charges are these.
        They never informed me regarding these charges either by email or by letter.Who has given right to icici bank to deduct the money without informing us.Because we kept the money in bank that give right to bank that they can do anything whatever they want.

        There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c.
        Aug 6, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Plz refund my amount back
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f92h) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team  
        Helpful
        Found this helpful?
        2 Comments
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          M
          mahesh naidu p
          Mar 30, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: Vill : Chithaloor Mandal : Saligouraram, District : Nalgonda

          I lost 827.60. please refund my amount
          Aug 6, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f8dp) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team 
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Milind Khanolkar
            Mar 30, 2021
            Resolved
            Report
            Copy
            Resolved

            Hi

            Today suddenly amount got deducted as ECSRTNCHGS though such incident never happened earlier.

            Hope it will be resolved soon.

            Regards
            Milind
            Aug 6, 2021
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f8di) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team 
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              Milind Khanolkar
              Mar 30, 2021
              Report
              Copy

              Hi

              Since last one month my ICICI bank account is getting deducted with excess amount.

              Kindly look into this.

              Regards,
              Milind
              [protected]
              ICICI Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                D
                DharmannaKori
                Mar 30, 2021
                Resolved
                Report
                Copy
                Resolved

                I am Dharmanna Kori, an mount of 826.00 rupees has been deducted from my account in the name of dp chgs till FEB-21 on 25th march 2021

                I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and I haven't received any deduction message.

                I need my money back and am ready to comlain anywhere else if needed
                Aug 6, 2021
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f8cu) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team   
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  C
                  Chinmay0110
                  Mar 30, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Transaction timed out but money didn't come back

                  Hi,

                  I made a payment through IMPS on 26th March 2021. I got message that transaction was timed out and to check back after 3 days. Till now the money hasn't been transferred and it got debited from my account. Please resolve this at the earliest...
                  Helpful
                  Found this helpful?
                  1 Comment
                  Report
                  Copy
                  A
                  Archit Gupta12345
                  Mar 30, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Hi team,

                  My name is Archit and I am using a debit card issued by my employers from ICICI Bank.

                  For the past few weeks, I have been facing issues in using my card for online transactions. Whenever I enter my card details, I get a message saying,
                  For security reasons your MasterCard® SecureCode™ purchase has been prevented from being processed due to repeated entry of incorrect details. Your card has been blocked for online transactions at MasterCard SecureCode merchants.

                  To Unblock your card/login, please contact ICICI Bank Customer Care.

                  To complete this purchase using another form of payment, click 'Continue' "

                  I called the customer care multiple times, but the recorded voice says that the card is unblocked, but it is not!!

                  I'm not sure how to proceed forward with this - could you please help me resolve this matter and get my debit card working?

                  Thanks,
                  Archit

                  [protected]@gmail.com
                  +91-[protected]
                  Aug 13, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 30, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Prashant1292
                    Mar 30, 2021
                    Oct 9, 2024
                    This thread was updated on Oct 9, 2024
                    Resolved
                    Report
                    Copy
                    Resolved

                    ICICI Bank NACH_AD_RTN_CHRG~Of Bnk BFLf, its deducting from my account.

                    From last couple of weeks I am observing that my amount was deducted under this following statements. I am not aware of why am getting all charges from my account? I have asked about bajaj finserve and told me that they are authorized to deduct only EMI loan amount, not any other charges. So, I move to call customer care number ICICI bank. The IVR wanted me to enter my details so fast and then after a few seconds, it's automatically hang...
                    Helpful
                    253 other people found this review helpful
                    253 found this helpful
                    7 Comments
                    Report
                    Copy
                    B
                    Books@190rs
                    Mar 30, 2021
                    Report
                    Copy

                    Address: S D Tower Sec 8 Rohini Delhi
                    Website: www.icicibank.com

                    Dear Sir/ Madam,
                    I had an ICICI Bank Credit Card no - [protected]. I had settlement this card on 13.09.2007 and deposited the payment in cash as Per advise by Mr. P Das Gupta ICICI Bank Manager. But my settlement has not not approved and still showing the balance payment in CIBIL from a long time. I request you to please help me to remove my name from CIBIL and Help me to get the NOC from Bank for this settlement.
                    Thanks & Regards
                    Pawan Kumar Saxena
                    [protected]@gmail.com
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 30, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Apr 13, 2021
                    Updated by Books@190rs
                    Dear Sir/Madam,

                    I have registered my complained on 30.4.21. Till now 14 days has finished but I have not received any positive response from Bank side.

                    Please look into this matter and help me resolve this issue pending from a long time.

                    Best Regards,
                    Pawan Kumar Saxena
                    Apr 13, 2021
                    Updated by Books@190rs
                    Dear Sir/Madam,

                    I have registered my complained on 30.3.21. Till now 14 days has finished but I have not received any positive response from Bank side.

                    Please look into this matter and help me resolve this issue pending from a long time.

                    Best Regards,
                    Pawan Kumar Saxena
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      V
                      Vigneswara Sharma Namalikonda
                      Mar 30, 2021
                      Report
                      Copy

                      I accidentally saw this transaction remarks in my account statement
                      BIL/[protected]/NchgRs2.50STRs0.38.
                      Can some one clarify why the bank deducted this amount, is this some kind of fraud or the bank deducts them for some reason.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f7yd) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        I'm trying to login to ICIC bank website. I'm able to login but only to see myself logged out with a message saying - "Your session expired".

                        I have tried logging in with different browsers and devices but it doesn't seem to work....
                        Helpful
                        1 other people found this review helpful
                        1 found this helpful
                        1 Comment
                        Report
                        Copy
                        D
                        Dinesh Vasudevan
                        Mar 30, 2021
                        Report
                        Copy

                        I was charged 800 rs by icici bank for dmc charges looks like they charged for my demat account while opening the executive mentioned the demat account is free of cost and there's is no yearly charges as well but I got charged this is not acceptable at all
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f7ym) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Aravind9503
                          Mar 29, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          I am Aravind. Amount of Rs 826 has been deducted from my ICICI saving bank account as (DMC/[protected] DP CHGS TILL FEB-21) on 25-Mar-2021 without any intimidation.

                          I am trying to call their customer care executive since morning but none of their customer care number is working. It's very very frustrating.
                          Also i did not get any deduction message alert in my mobile which is registered with ICICI bank. This is completely unacceptable and please refund my amount.
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 30, 2021
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f6jz) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team  
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            P
                            Prince Nikhil
                            Mar 29, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: Khammam

                            I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. Could you please assist me regarding this. Please find the attachment regarding the same.
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 30, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f6k4) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team  
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              B
                              Biswangc
                              Mar 29, 2021
                              Report
                              Copy

                              Address: JB Road. Kolongpaar Amolapatty Nagaon Assam

                              Sir i have tried to payment in reliance digital but payment decline due to security reason. So help me to pay
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1f6kd) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team  
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit