Claimed

ICICI Bank Complaints & Reviews

3.2
Updated: Jan 2, 2026
Complaints 23755
Resolved
14271
Unresolved
9484
Contacts

File a complaint to ICICI Bank

Having problems with ICICI Bank?

File a complaint and get it resolved by ICICI Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

ICICI Bank reviews & complaints page 264

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Pinku_zix
from Noida, Uttar Pradesh
Mar 14, 2021
Resolved
Report
Copy
Resolved

DP charges - INR 826

Icici opened my demat account stating this is a lifetime free account and no charges will be charged in future. I did not know anything about investing in stocks and never logged in to the account as well. Last year in December, they have INR 826 from my debit account which is truly unjust. There was no notification that such charges will be deducted from my account.
Now they are stating me to go to nearest branch and close the account...
Helpful
7 other people found this review helpful
7 found this helpful
1 Comment
Report
Copy
A
ashwin12qsq
Mar 14, 2021
Resolved
Report
Copy
Resolved

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 12th feb 2021and14th march, 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
+2 photos
Mar 16, 2021
Complaint marked as Resolved 
It was a subscription for audible
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e76u) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team  
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    souradeep das
    Mar 14, 2021
    Report
    Copy

    Address: Kolkata

    This is for the 3rd time that has happened. My savings account with ICICI bank is charged with 199/- by amazon stan.

    I have no active subscription and I am not being able to reach out to anyone.
    +1 photos
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e76o) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team  
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      deeps116
      Mar 14, 2021
      Report
      Copy

      Hello,
      my Amazon pay ICICI credit card shipment tracking AWB [protected] is delivering to my office address i.e., Infosys Mysore. Due to covid we are working from home. So, kindly deliver it to the below address:
      S. Deepika,
      Guni setti vari street, Door no:16-255,
      Chodavaram, 531036,
      Visakhapatnam District,
      Andhra pradesh.
      Mobile : [protected]
      ICICI Bank customer support has been notified about the posted complaint.
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e6q1) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team   
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        F
        Febin Mathew
        Mar 14, 2021
        Report
        Copy

        Address: Type 3 363 Ayurvigyan nagar

        An unauthorised transaction took place on 13 March'2021 from my ICICI bank account. I was shocked when i got this message that a transaction of 399 INR from VSI/ RAZ lagom L has been done from my bank account, as no OTP was asked for it, the amount was just deducted.
        Look into this on urgent basis.
        Attached screenshots for reference.
        +1 photos
        ICICI Bank customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          F
          Febin Mathew
          Mar 14, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: Type 3 363 Ayurvigyan nagar

          An unauthorised transaction took place on 14 March '2021 from my ICICI bank account. I was shocked when i got this message that a transaction of 399 INR from VSI/ RAZ lagom L has been done from my bank account, as no OTP was asked for it, the amount was just deducted.
          Look into this on urgent basis.
          Attached screenshots for reference.
          +1 photos
          Aug 7, 2021
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 16, 2021
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e6pj) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team   
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sabesh P
            Mar 13, 2021
            Report
            Copy

            I have recharged through Phone Pe and it's shows that payment is successful but when I was checking balance in fastag it's shows the previous balance i.e before the recharge it show's like confirmation awaited now what to do sir ?
            +1 photos
            ICICI Bank customer support has been notified about the posted complaint.
            Mar 13, 2021
            Updated by Sabesh P
            Problem with recharge

            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e6qu) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team   
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              M
              manpreet taak
              Mar 13, 2021
              Report
              Copy

              My amount has been deducted under Amazon stan past 2 months and the payment has been deducting for
              199 /- each months and I am unable to reach your customers care services
              +2 photos
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e1l2) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                manpreet taak
                Mar 13, 2021
                Report
                Copy

                My amount has been deducted under Amazon stan past 2 months and the payment has been resolved
                199 /- each months hAs been deducting and I am unable to reach your customers care services
                +2 photos
                ICICI Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  N
                  niit.atul
                  Mar 13, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: icici bank
                  Website: icicibank.com

                  This is regarding my icici bank saving a/c. In the covid-19 lock down i opened a online bank a/c in icici bank because i recieved a call from the icici bank executive regarding some extra benefits like no minimum balance required and no need to visit branch and he guided me how to open the bank a/c online. so i complete all the required procedure as per guidence and pay RS 5000/- online. After one month i received a debit card from post.
                  After that i went to the icici bank ATM and found that my mobile no. is not registered with debit card so i called to customer care and requested. they assure me they registered my mobile no. in next 7 working days.
                  In between i busy with my job. after 10-15 days again i visit the icici atm then again i face same problem.
                  And till now i dont have no a/c number no debit card access and even customer care not entertaining regarding this. so fade up.
                  and think all my hard earned money is gone.
                  And after one and half month later i recieved a call from icici bank regarding Low balance and requirement of KYC and i shocked that half of my money gone in "MABchgs". After listing this i cried in alone. because that money i saved for my baby school fees and icici executive give me wrong information. so any how i managed and i visited the nearest branch and narrate my scenario they processed my info and told me thats i have to maintain Rs 10000/- and need to do KYC before and then I asked him pls do KYC i have all related document with me right now. and they denied and said they dont have some machine where i tap my thumb and validiate my aadhar no. so i requested them pls give my A/C no atleast and activate my mobile no. and give me my a/c statment. after that i managed Rs 10000/- any how and transfered in to my a/c. in janauary.
                  In jan i found that my they registered my mobile no. so any how i managed to login into netbanking and saw that they charged me RS 3400/- till now without my mistake.

                  And Please give me a reason why i suffered i cried alot because of your bank executive wrong information.

                  please i request to you please give my money back so i can servive in covid -19 situation.
                  Atul sharma
                  [protected]
                  gurgaon
                  Aug 10, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 14, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    Bansal RL
                    Mar 13, 2021
                    Resolved
                    Report
                    Copy
                    Resolved

                    Address: 848/17, HUDA, Jagadhri

                    A fraud had taken place of Rs. 31025/- in 7 multiple transactions in my SB A/C No[protected] of ICICI Bank branch, Yamuna Nagar, IFSC code – ICIC000247. I had not received any OTP or message after transaction done. I had also called at ICICI customer care no -[protected] on 24/02/2021 and they had block my debit card and net baking and given the complain no- SR[protected] and they also advised to lodge FIR and I had lodged Police FIR No 007 dated 25/02.2021
                    +1 photos
                    Aug 15, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 14, 2021
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      Deep112233
                      Mar 13, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Samsung refunded my amount on 16th February. Today is 13th march, but the amount is not reflected in my account/debit card EMI limit.

                      It was an order placed using the debit card EMI facility.

                      Samsung provided me the refund reference number.

                      Refund Reference number:[protected]

                      My email is "[protected]@gmail.com.". Have called you people many times and initiated emails also. Have provided everything you requested again and again, but no solution

                      Funny part is that the bank is deducting EMIs for this refunded order.

                      Help me
                      Aug 14, 2021
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 14, 2021
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sunanya Tripathi
                        Mar 13, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I have checked this when i was going through my account statement, the amount was debited on 13th march, 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                        +1 photos
                        Aug 12, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 14, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          L
                          lokiI0091
                          Mar 12, 2021
                          Report
                          Copy

                          Address: 6/10 Rajaji Nagar 2nd Street Villivakkam Chennai 49

                          Just I got msg from my account vin*google debit amount Rs.879 I don't understand what hell debt in my account without my knowledge. How can we stop I don't know anyone know pls suggest me to recover my money.
                          +1 photos
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e1l3) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            RKSachin0005
                            from Delhi, Delhi
                            Mar 12, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici bank account on 11 March, 2021 and the transaction message says VSI/AMAZON STAN. Neither had i done any transaction nor did i get any OTP during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 09 Feb, 2021. Could you please assist me regarding this? Please find the attachment regarding the same.
                            +1 photos
                            Aug 14, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 14, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e1my) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team   
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              _
                              _vaishalisingh_
                              Mar 12, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 12th March 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                              +1 photos
                              Aug 15, 2021
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Mar 14, 2021
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e1l4) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                T
                                tanubodhe
                                Mar 12, 2021
                                Report
                                Copy

                                Address: Mumbai

                                I have my salary account with ICICI bank. It is marked lien for paylater. Even after paying 10000 to savings account they want me to pay double to remove lien. In situation like pandemic, when people are going through such a tough time this unhelpful behavior is not expected from banks.
                                ICICI Bank customer support has been notified about the posted complaint.
                                Mar 25, 2021
                                Updated by tanubodhe
                                Hi,

                                I have my salary account with ICICI bank. It is marked lien for paylater.
                                I received 15000 in my saving account on 9th Mar, 2021. I had an urgent payment to make on that day. Since then I am trying to reach customer care to remove lien as sufficient money is deposited and no negative balance is there but no response from customer care because of which I still haven't received my monthly payment.
                                They say to deposit another 10000 to remove lien and release amount. He also said on call you can complaint where ever you want but we cant help you. You have to pay another 10000.
                                In situation like pandemic, when people are going through such a tough time this unhelpful behavior is not expected from ICICI bank.
                                We are trying to pay your dues and equal support is expected from your side.
                                Kindly requesting you to settle at least my pay later account with the lien amount or at least my emi. Blocking the amount is no solution.
                                even after writing a detailed mail on 12th march, no response from bank is received. Also your email id is not visible. It is showing as protected
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dxsz) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team   
                                I am unable to see your mail id. I had did this earlier too. but no response from your end
                                Helpful
                                Found this helpful?
                                2 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Sujeet B
                                  Mar 12, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Pune

                                  Dear Customer, transaction of INR 999.00 done on ICICI Bank Account XX044 on 11-Mar-21. Info: VSI*WWW MONEY . Call on 18002662 for dispute or SMS BLOCK 044 to [protected] .
                                  Aug 8, 2021
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 13, 2021
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dznu) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    pragati lakade
                                    Mar 11, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Deduction of rs 199/-

                                    Would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon st. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. the amount was debited on 11th march, 2019. Cwould like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account...
                                    +1 photos
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy
                                    S
                                    Sasirekha Gundigi
                                    Mar 11, 2021
                                    Report
                                    Copy

                                    To my surprise Icici Bank has deducted Rs. 1899, towards New Policy WA Privilege Single . This is unauthorized transaction and amounts to fraud. I request you to cancel the OneAssist policy and return fund in full.

                                    Regards
                                    G SASIREKHA
                                    A/C no[protected].
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1dxti) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team 
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit