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ICICI Bank Complaints & Reviews

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Updated: Feb 2, 2026
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ICICI Bank reviews & complaints page 264

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G
Gunjita kashyap
Mar 16, 2021
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I would like to bring it to your notice that, the amount of rs129/- has been deducted from my icici account and the transaction message says MSI*GOOGLE Y. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member that has to be auto renewal. I have checked this when i was going through my account statement, the amount is debited on 15th March 2020. Could you please assist me regarding this. Please find the attachment regarding the same. Received a MESSAGE that my icici bank account was debited with rs 129 without my permission and any prior intimation. Kindly help me with this MSI* GOOGLE Y is mentioned in the transaction but i am not aware of it at all.
HELP..!!
Aug 13, 2021
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2021
ICICI Bank Customer Care's response
Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e67i) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Shashwat.1178
    Mar 15, 2021
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    Sir,
    I tried to do Fastag Recharge through mobile app, first time it was Rs.500, money was debited but didn't credit in Fastag then I tried Rs.100 money was debited twice this time, i.e, Rs. 200 but only 100 was recharged this is Horrible Rs.600 are stuck, please help

    Account Number[protected]
    Email ID- shashwat.[protected]@gmail.com
    Aug 8, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 16, 2021
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
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      R
      Ronit Mallick
      Mar 15, 2021
      Resolved
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      Resolved

      I made a payment of 200 from eazypay portal for my college registration. I used my sbi account for payment, my sbi payment was successful and money debited but eazypay portal showing we regret the convince caused.The page you requested is not available at this time.Please try later.
      Please refund as soon as possible i need it for registration the last date is on 17.03.2021.I am providing the eazypay failure page screenshot.
      Aug 16, 2021
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 16, 2021
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e66t) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        V
        Vinayshankar56
        Mar 15, 2021
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        Team,

        I have noticed that I am being charged below mention amount twice this month and I am not sure why.

        NACH_AD_RTN_CHRG~Of Bnk BFLf~05MAR21~97b Dr. 590.00
        NACH_AD_RTN_CHRG~Of Bnk BFLf~06MAR21~96e Dr. 590.00

        I got in touch with Bajaj Finserve and was informed that they do not make any deductions other than the approved Loan EMI towards my ongoing loan and was advised to get in touch with ICICI bank.

        I tried getting help from online ICICI customer service but there is no luck with them. Please explain as to why these deductions are happening without any prior notice to the customer. And I would like this to be stopped immediately.

        Regards,
        Vinay Shankar.
        Email: [protected]@hotmail.com
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Mar 16, 2021
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Mar 19, 2021
        Updated by Vinayshankar56
        I still have not heard back from the team and the amount has not been refunded either.
        Mar 22, 2021
        Updated by Vinayshankar56
        No update on this yet. Bank has not reached me yet.
        Apr 06, 2021
        Updated by Vinayshankar56
        Since the time this concern was raised until today I have not received any update on this complaint raised.
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          N
          NK jain100859
          Mar 15, 2021
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          Address: Raj Nagar , GHAZIABAD

          Dear ICICI Bank Team,

          I had worked with ICICI Bank from 2004 to 2007. My employee id was 80963.
          I have not yet applied for the PF withdrawal, as nobody knows where to contact to withdraw the money.

          Kindly settle my PF Money and credit it to my Bank Account.
          My Post - Relationship Executive.

          Thank You,
          NISHANT JAIN
          ICICI Bank customer support has been notified about the posted complaint.
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            S
            Shyam Sundar A
            Mar 15, 2021
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            My account is marked linen and 11k is got locked in the account. Even after visiting nearby ICICI bank branch my issue is not resolved. Very worst service.
            ICICI Bank customer support has been notified about the posted complaint.
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e66e) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team   
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              T
              tejaswi bhagat
              from Chandigarh, Chandigarh
              Mar 15, 2021
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              Respected sir my icici credit is deducted for rs199 for amazon standing instru without my permission please help me with this and try to kindly refund the same
              Rajinder kumar
              ICICI Bank customer support has been notified about the posted complaint.
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e6zb) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                R
                Ragunandhan
                Mar 15, 2021
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                Dear sir/Madam

                This is ragu, in my account 100 rs is getting deducted every month in the name of IPRUGTP-NCA for the past 3years without my knowledge.
                Kindly look into this issue and return the detected amount ASAP
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e6zh) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  U
                  umapathy KJ
                  Mar 15, 2021
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                  Address: Port trust branch chennai

                  Dear Team,

                  Pl found the below, in total 23000/- has been deducted in my account due to ECS return charges, which is felt unusual and it is a huge hard earned money to get deducted from my account.

                  Account Holder Name : Umapathy Koneti Jayachandran
                  Account No:[protected]
                  Account type : Savings
                  Bank Branch : Chennai -Port trust branch(00565) (IFSC : ICIC0000565)
                  Registered email:
                  Registered Mobile no:

                  I have attached my detailed statement of accounts where 48000/- on 14.03.2021 has been credited and 23000/- has been debited for ECS return charges over the period

                  Currently I am living in Abroad, I wasn't able to make a written complaint to my ICICI branch in this regard.

                  The ECS has been deducted on my previous insurance policies, now all has been lapsed and no ECS in my account currently active.

                  Kindly consider this as my hard earned money. I was very much worried about the same . and i kindly apologies for the ECS request made with non sufficient balance in account to deduct the return charges.

                  PL consider the above and return the amount to my account, which is deducted for ECS return.
                  Aug 7, 2021
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 17, 2021
                  ICICI Bank Customer Care's response
                  Dear Customer,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    P
                    Praveen_Suga
                    Mar 15, 2021
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                    Recently I was contacted from ICICI Bank regarding the one assist plan. Without asking if I was interested in this, they started describing about the process, benefits etc., of this one assist plan. And without asking if I was interested in applying for it, they just said you have been enrolled into this plan and every month Rs. 1899 will be deducted. I never gave my consent and yet now I have been enrolled into this program and today at around 2:47 p.m., I received a mail saying Rs. 1899 is debited from your account. I would like to withdraw from this and i would also like a refund of the same.
                    ICICI Bank customer support has been notified about the posted complaint.
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                      khushboo_789
                      Mar 15, 2021
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                      Resolved

                      Bank has deducted money as POSDEC CHG without any reason.

                      I didn't do anything which justification was given by customer care on mail.
                      So I want my money back because this is very inappropriate way to cut money without any reason.

                      Thanks.
                      Mar 18, 2021
                      Complaint marked as Resolved 
                      Yup my complaint Haas resolved..thank you
                      ICICI Bank customer support has been notified about the posted complaint.
                      Mar 17, 2021
                      Updated by khushboo_789
                      I got mail regarding reverse the charges but didn't get deducted money back till now.

                      Thanks
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                        vats4444
                        Mar 15, 2021
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                        Resolved

                        Address: Netaji Subhash Place, Delhi -110034

                        My account no.[protected] and customer ID[protected]. My available balance is showing ₹ 3664.08 while the total available balance is showing -₹ 1129.92. I have checked my account statement too but there is no overdrawn by me. Please check this issue ASAP as I am suffering from negative balance.
                        Aug 15, 2021
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 15, 2021
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team  
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                          S
                          Mar 15, 2021
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                          Dear sir

                          My account was debited in my money with yesterday I am looking statement for noticed ECSRTNCHGS
                          ICICI Bank customer support has been notified about the posted complaint.
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                            M
                            Madhusudhan Vanapalli
                            Mar 15, 2021
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                            Resolved

                            My account was debited Rs.199 for no apparent reason. The following message was received:

                            Transaction of INR 199.00 done on Acct XX265 on 15-Apr-21.Info: VSI*AMAZON ST.Avbl Bal:INR 4, 945.41.Call 18002662 for dispute or SMS BLOCK 265 to [protected]

                            I have not made any transactions today and I do not have any auto renewal subscriptions. I have not received any otp or any transaction intimation.

                            Apparently there are other icici customers with the same issue and this is a common occurrence. I would like to know why it happened and it must be resolved.
                            Aug 5, 2021
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 15, 2021
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e43r) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              Preethi Venkatesh
                              Mar 14, 2021
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                              I have been deducted money from my account every month for no reason.. I have a loan with HDFC to pay and The funds are insufficient. And I don't realize untill I start getting emails with link from the bank asking to pay the money
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e44f) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Your email address is invalid. Can you give me an alternative email address
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                                A
                                abhishekbarve10
                                Mar 14, 2021
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                                POSDEC issue

                                I can see several times charged for POSDEC charges. Once it is charged I can understand but now this is happening in consecutive days. Pl look into this....
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                                Pinku_zix
                                from Noida, Uttar Pradesh
                                Mar 14, 2021
                                Resolved
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                                Resolved

                                DP charges - INR 826

                                Icici opened my demat account stating this is a lifetime free account and no charges will be charged in future. I did not know anything about investing in stocks and never logged in to the account as well. Last year in December, they have INR 826 from my debit account which is truly unjust. There was no notification that such charges will be deducted from my account.
                                Now they are stating me to go to nearest branch and close the account...
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                                ashwin12qsq
                                Mar 14, 2021
                                Resolved
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                                Resolved

                                I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. Neither i am a prime member thinking to be auto renewal. I have checked this when i was going through my account statement, the amount was debited on 12th feb 2021and14th march, 2021. Could you please assist me regarding this. Please find the attachment regarding the same.
                                Mar 16, 2021
                                Complaint marked as Resolved 
                                It was a subscription for audible
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 16, 2021
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e76u) in the subject line of your email. Our official will assist you.

                                Regards,
                                ICICI Bank Customer Service Team  
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                                  S
                                  souradeep das
                                  Mar 14, 2021
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                                  Address: Kolkata

                                  This is for the 3rd time that has happened. My savings account with ICICI bank is charged with 199/- by amazon stan.

                                  I have no active subscription and I am not being able to reach out to anyone.
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e76o) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team  
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                                    D
                                    deeps116
                                    Mar 14, 2021
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                                    Hello,
                                    my Amazon pay ICICI credit card shipment tracking AWB [protected] is delivering to my office address i.e., Infosys Mysore. Due to covid we are working from home. So, kindly deliver it to the below address:
                                    S. Deepika,
                                    Guni setti vari street, Door no:16-255,
                                    Chodavaram, 531036,
                                    Visakhapatnam District,
                                    Andhra pradesh.
                                    Mobile : [protected]
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a1e6q1) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team   
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